Rackspace

R-21080 Data Engineer II - VN

As a full spectrum AWS integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally. <b>Overview</b>As a Big Data Architect, you are passionate about data and technology solutions, are driven to learn about them and keep up with market evolution. You will play an active role in delivering modern data solutions for clients including data ingestion/data pipeline design and implementation, data warehouse &amp; data lake architectures, cognitive computing and cloud services. You are enthusiastic about all things data, have strong problem-solving and analytical skills, are tech savvy and have a solid understanding of software development. If you get a thrill working with cutting-edge technology and love to help solve customers’ problems, we’d love to hear from you. It’s time to rethink the possible. Are you ready?<h3>What you’ll be doing:</h3><ul><ul><li>Lead, define and implement end-to-end modern data platforms in support of analytics and AI use cases</li><li>Collaborate with enterprise architects, data architects, ETL developers &amp; engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities</li><li>Address aspects such as data privacy &amp; security, data ingestion &amp; processing, data storage &amp; compute, analytical &amp; operational consumption, data modeling, data virtualization, self-service data preparation &amp; analytics, AI enablement, and API integrations</li><li>Be the technical liaison between customers and engineering teams</li><li>Directly collaborate with the sales team to formulate and execute a sales strategy to facilitate the adoption of AWS and big data technologies and help build offerings</li><li>Be an AWS evangelist by educating a variety of customers on the value of AWS and AWS’s Data services</li><li>Traveling up to 50% of the time </li></ul></ul><h3>Qualifications &amp; Experience:</h3><ul><ul><li>5+ years experience leading engagements from design to implementation of creative data solutions leveraging the latest in Big Data frameworks, supporting on-premise, cloud (Ideally AWS) and hybrid architectures to enable use cases in analytics and AI</li><li>5+ years experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads</li><li>3+ years experience with analytics/data management strategy formulation, architectural blueprinting, business case development and effort estimation of disruptor based analytics</li><li>3+ years working in the cloud or multi-server complex environments.  Experience with AWS a requirement.</li><li>Ability to simplify complex technical concepts into an easy-to-understand non-technical language in order to facilitate, communicate and interact with executives and business stakeholders</li><li>Experience with Agile development methods in data-oriented projects </li></ul></ul><h3>Strong candidates will also have some of the following capabilities:</h3><ul><ul><li>Strong SQL, Database, Data Modeling, Data Warehousing and Development skills</li><li>Strong programming / scripting experience using various languages such as Java, .NET, Python, Scala, Javascript, etc.</li><li>Experience in Cloud Big Data &amp; Analytics Services on the cloud (AWS preferred ie. S3, Redshift, Athena, EMR, Glue, Quicksigh,, etc.)</li><li>Experience with Dashboarding and Reporting Tools used in the Industry (Tableau, Qlik, etc.)</li><li>Experience with industry ETL tools (Informatica, Talend, SSIS, etc.)</li><li>Have strong people management skills: leading teams, training, onboarding, offboarding, etc.</li><li>Certifications in architecture, data engineering and development from AWS (Preferred)</li><li>Subject matter data expertise in Financial Services (Banking, Insurance), Consumer Products (Retail), Energy &amp; Resources, Life Sciences 		(Healthcare) and Government (Transport, Higher Ed, Social Services) industries</li><li>Experience with implementation of data security, encryption, PII/PSI legislation, identity and access management across sources and environments</li><li>Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, powershell, Bitbucket, etc.</li></ul></ul><h3>Educational Qualifications:</h3><ul><ul><li>Bachelor’s Degree or higher in quantitative areas such as Computer Science, Information Management, Big Data &amp; Analytics, or a related field is desired</li></ul></ul>The following information is required by the Colorado Equal Pay Transparency Act and the New York City Pay Transparency Act. This applies only to individuals working in the state of Colorado or in New York City. The anticipated starting pay range of Colorado and New York City applicants for this role is $143,700 - 204,000 and  $ 167,400 - 223,200. Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance, and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-VM1#LI-Remote#Rackspace#LI-Rackspace<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Data Architect - Big Data (AWS)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.We are looking for a motivated Business Compliance Specialist to join our team in Hungary. This person will maintain a compliance framework with established standards, guidelines, and audits. You will also ensure compliance with local, federal, and state regulations as well as internal, professional, and external business compliance standards.Please note this is a fixed term contract for maternity cover and will complete at the end of February 2026. Successful candidate must be based in Hungary<h3>Key Responsibilities</h3><ul><ul><li><b>Compliance:</b></li><li>Handling of contract e-mail inbox: managing request from internal Sales teams in relation to customer contracts.</li><li>Investigating and follow up on customer contracts in our internal customer contract software</li><li>Preparing customer contracts for internal signature process </li><li>Scanning, re-uploading and filling contracts into internal contracting software system.</li><li>Main point of contact for customer contract validation team and working closely with the team based in India and USA</li><li>Maintaining and investigating differences on monthly reporting</li><li>Organizing signature/countersignature for NDA and other compliance documents following our standard processes</li><li><b>Governance:</b></li><li>File/archive hard copy of documents per entity for all International (INTL) entities.</li><li>Upload documents in CSC (internal software system) for INTL entities.</li><li>Distribute and coordinate post for INTL entities received by email.</li><li>Support Compliance Manager who is based in Zurich on adhoc requests .</li></ul></ul><h3>Career Level Summary</h3><ul><ul><li>3+yrs of relevant experience in a similar role</li><li>Requires conceptual knowledge of theories, practices, and procedures within a job discipline</li><li>Performs routine assignments using existing procedures</li><li>Receives instruction, guidance and direction from more senior level roles</li></ul></ul><h3>Person Specification </h3><ul><ul><li>Flexible, customer service oriented, able to work in a diverse, fast-paced, multi-national environment.</li><li>Organized, ability to multi-task, works well under pressure without constant supervision.</li><li>Someone able to work on their own in the office and organize their workday. </li><li>Excellent English (both written and spoken) and German language is as a plus. </li><li>Proficiency in Microsoft Office and Microsoft Excel is a must.</li></ul></ul>#LI-JB2#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Business Compliance Specialist I

<b>About the Role</b> We are seeking a Senior Big Data Engineer with deep expertise in distributed systems, batch data processing, and large-scale data pipelines. The ideal candidate has strong hands-on experience with Oozie, Pig, the Apache Hadoop ecosystem, and programming proficiency in Java (preferred) or Python. This role requires a deep understanding of data structures and algorithms, along with a proven track record of writing production-grade code and building robust data workflows. This is a fully remote position and requires an independent, self-driven engineer who thrives in complex technical environments and communicates effectively across teams. <b>Work Location:</b> US-Remote, Canada-Remote <h3>Key Responsibilities: </h3><ul><ul><li>Design and develop scalable batch processing systems using technologies like Hadoop, Oozie, Pig, Hive, MapReduce, and HBase, with hands-on coding in Java or Python. </li><li>Write clean, efficient, and production-ready code with a strong focus on data structures and algorithmic problem-solving applied to real-world data engineering tasks. </li><li>Develop, manage, and optimize complex data workflows within the Apache Hadoop ecosystem, with a strong focus on Oozie orchestration and job scheduling. </li><li>Leverage Google Cloud Platform (GCP) tools such as Dataproc, GCS, and Composer to build scalable and cloud-native big data solutions. </li><li>Implement DevOps and automation best practices, including CI/CD pipelines, infrastructure as code (IaC), and performance tuning across distributed systems. </li><li>Collaborate with cross-functional teams to ensure data pipeline reliability, code quality, and operational excellence in a remote-first environment. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelors's degree in Computer Science, software engineering or related field of study.</li><li>Experience with managed cloud services and understanding of cloud-based batch processing systems are critical.</li><li>Proficiency in Oozie, Airflow, Map Reduce, Java.</li><li>Strong programming skills with Java (specifically Spark), Python, Pig, and SQL.</li><li>Expertise in public cloud services, particularly in GCP.</li><li>Proficiency in the Apache Hadoop ecosystem with Oozie, Pig, Hive, Map Reduce.</li><li>Familiarity with BigTable and Redis.</li><li>Experienced in Infrastructure and Applied DevOps principles in daily work. Utilize tools for continuous integration and continuous deployment (CI/CD), and Infrastructure as Code (IaC) like Terraform to automate and improve development and release processes.</li><li>Proven experience in engineering batch processing systems at scale.</li></ul></ul><h3>Must Have: (Important)</h3><ul><ul><li>5+ years of experience in customer-facing software/technology or consulting. </li><li>5+ years of experience with “on-premises to cloud” migrations or IT transformations. </li><li>5+ years of experience building, and operating solutions built on GCP  </li><li>Proficiency in Oozie andPig </li><li>Proficiency in Java or Python </li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $116,100 - $170,280. ·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280. ·       The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  offered is here.#LI-VM1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sr Big Data Engineer - Oozie and Pig (GCP)

Cloud database Engineer - III (SQL server+ PostgreSQL/Mysql)

Customer Success Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and Rackspace.  They are expected to maximize the strength of the customer relationship by building a solid rapport with the customer – identifying and owning revenue retention activities, customer satisfaction, managing demanding situations and working cross functionally to ensure a Fanatical Customer Experience is achieved.  Customer Success Managers support the business by developing and maintaining positive customer relations with clients, which can affect service and/or product revenue. They are expected to use a consultive approach to guide customers through their lifecycle. They respond to customer inquiries; assist in the resolution of service impacting incidents; invoicing problems; help maintain revenue drivers; recognize and position add-on business opportunities. They are responsible for adhering to company security policies and procedures and any other relevant policies and standards.  A UK Sovereign Customer Success Manager must be a UK resident, work from a UK location and engage closely with Rackspace UK-based IT teams to support customers that procure Rackspace UK Sovereign Products and Services. <h3>Critical Competencies  </h3><ul><ul><li><b>Focusing on Customers</b> – understands and anticipates customer needs and provides high quality products and services to exceed expectations.  </li><li><b>Processing Details</b> – ensures projects are completed on time by keeping work on schedule; works on tasks thoroughly and produces high quality work; follows rules and established processes, minimizing risk.  </li><li><b>Adjusting to change</b> – takes positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism.  </li></ul></ul><h3>Key Responsibilities  </h3><ul><ul><li>Building rapport with all customer contacts to include decision maker.  </li><li>Use good judgment in selecting methods and techniques for obtaining solutions.  </li><li>Works on assignments and problems of moderate scope using standard practices and procedures.  </li><li>Completes highly transactional work where learning is applied to new situations.  </li><li>Analyses information, asks questions and checks for understanding using standard procedures and processes. </li><li>Applies acquired skills and experience to complete basic and routine tasks. </li><li>Continues to develop skills and expertise in functional areas. </li><li>Uses professional concepts; applies company policies and procedures to resolve a variety of issues. </li><li>Maintains and renews customer relationships with Rackspace. </li><li>Manage support requests and coordinate internal and external teams to deliver within agreed timescales. </li><li>Schedule customer maintenances and ensure appropriate quality checks have been completed. </li><li>Manage small scale customer projects and oversee maintenance schedules for on time delivery.</li><li>Assist coordinating and processing component/server upgrades. </li><li>Coordinate technical resources to solve customer problems. </li><li>Review service failures and produce incident reports when required. </li><li>Validate, negotiate, and process service credits. </li><li>Build stable internal working relationships . </li><li>Produce and maintain Service Improvement Plans (SIP.) </li><li>Manage contract renewal negotiations; identify opportunities for revenue growth with ability to close smaller deals. </li><li>Ensure appropriate documentation is in place for specific support requirements i.e., Device/Account level instructions. </li><li>Deliver Monthly Service Review reports to customers. </li><li>Owns and drives the management of escalations to ensure good customer outcomes. </li><li>Serves as interlock between internal teams and the customer. </li><li>Identifies value add opportunities. </li><li>Work towards agreed Key Performance Indicators (KPI) as set forth by the business unit. </li></ul></ul><h3>Knowledge</h3><ul><ul><li>Satisfactory level understanding of ITIL and Project Management  </li><li>Satisfactory understanding of relevant technology and managed services  </li><li>Satisfactory understanding of financial terminology and business acumen  </li><li>Satisfactory knowledge of industry best practices  </li><li>Working knowledge of Microsoft Office  </li><li>Understanding of Rackspace products and differentiator in the marketplace  </li><li>Understands key business drivers; uses this understanding to accomplish own work  </li></ul></ul><h3>Skills</h3><ul><ul><li>Proven ability to solve problems and own issues until full resolution  </li><li>Excellent communication skills, both written and verbal with great attention to detail  </li><li>Strong rapport and relationship building skills with both internal departments and external customers  </li><li>Negotiation skills  </li><li>Ability to create delighter moments with customers  </li><li>Strong organizational, time management and prioritization skills  </li><li>Able to take a creative approach to situations and problem solving  </li><li>Ability to express technical concepts to a non-technical audience  </li><li>Ability to thrive in a rapidly changing environment  </li><li>Ability to prioritize various work levels against required deadlines  </li></ul></ul>#LI-LP2

Customer Success Manager II

<b>About the Role</b>We are seeking a highly skilled and experienced Senior Site Reliability Engineer (SRE) to join our dynamic team. The ideal candidate will have a strong background in managing large-scale, data-intensive production-grade systems and infrastructure, with deep experience in cloud observability, automation, and reliability engineering at scale. A solid understanding of public cloud services—especially Google Cloud Platform (GCP)—is essential.At the core of this role is the administration and maintenance of cloud infrastructure, including on-call support, monitoring, automation, deployment, the establishment of CI/CD pipelines, and the formulation of reusable cloud infrastructure templates via infrastructure as code (IaC) methodologies. You will apply these SRE principles to design and implement scalable, automated infrastructure supporting ML model training, real-time inference APIs, and analytics workloads across platforms like Vertex AI, BigQuery, and Dataproc. You’ll work closely with ML and data teams to ensure production systems are observable, performant, and fault-tolerant — embedding reliability into every stage of the pipeline.This role involves working in a remote environment, requiring excellent communication skills and the ability to solve complex problems independently and creatively.<b>Work Location:</b> US-Remote, Canada-Remote<h3>Key Responsibilities: </h3><ul><ul><li>Administer and optimize cloud-native databases and storage platforms, including Google Cloud Storage (GCS), Cloud SQL, Spanner, and Firestore.</li><li>Support and maintain machine learning and analytics platforms, including Vertex AI, Generative AI, BigQuery, Looker, and Dataproc, ensuring scalable and reliable infrastructure for data pipelines and model workflows.</li><li>Implement and manage cloud observability using OpenTelemetry and native GCP tools to enable real-time monitoring, distributed tracing, and incident resolution.</li><li>Support and maintain large-scale applications, computer systems, and networks in production environments.</li><li>Administer and troubleshoot Linux-based systems, including core networking protocols such as TCP/IP, HTTP, MAIL protocols, DNS, and manage components like content delivery networks (CDNs) and load balancers.</li><li>Manage and operate GCP services, including Kubernetes Engine (GKE), Compute Engine (GCE), Networking, Security, CI/CD pipelines, and other common Cloud technologies.</li><li>Build and maintain cloud infrastructure using Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm Charts.</li><li>Develop and deploy services using Python, Golang, or Java, and implement CI/CD pipelines to ensure consistent, reliable delivery of applications and infrastructure components.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.</li><li>5+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering, including hands-on operational support and participation in on-call rotations.</li><li>Proven track record of managing large-scale applications, distributed systems, and networked services in production.</li></ul></ul><h3>Must Have: (Important)</h3><ul><ul><li>Minimum 5+ years of hands-on experience in cloud environments</li><li>Deep understanding of Google Cloud Platform (GCP) — especially GKE, GCE, networking, and security</li><li>Strong troubleshooting and debugging skills across systems and networks</li><li>Cloud-native databases and storage — including Google Cloud Storage (GCS), Cloud SQL, Spanner, and Firestore</li><li>Machine Learning and AI platforms — such as Vertex AI, Generative AI tools, BigQuery, Looker, and DataProc</li><li>Cloud observability and monitoring — hands-on experience with OpenTelemetry, tracing, metrics, and distributed logging systems</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $116,100 - $170,280. ·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280. ·       The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  offered is here.#LI-VM1 #LI-Remote#LI-USA#LI-Canada<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

San Antonio

Senior Site Reliability Engineer - GCP Focussed

Data Modeller–Healthcare Domain  <b>Overview </b>We are seeking an experienced Data Modeller with expertise in designing and implementing data models for modern data platforms. This role requires deep knowledge of data modeling techniques, healthcare data structures, and experience with Databricks Lakehouse architecture. The ideal candidate will have a proven track record of translating complex business requirements into efficient, scalable data models that support analytics and reporting needs.  <b>About the Role</b> As a Data Modeller, you will be responsible for designing and implementing data models for our Databricks-based Modern Data Platform. You will work closely with business stakeholders, data architects, and data engineers to create logical and physical data models that support the migration from legacy systems to the Databricks Lakehouse architecture, ensuring data integrity, performance, and compliance with healthcare industry standards.  <b>Key Responsibilities </b>Design and implement logical and physical data models for Databricks Lakehouse implementations Translate business requirements into efficient, scalable data models Create and maintain data dictionaries, entity relationship diagrams, and model documentation Develop dimensional models, data vault models, and other modeling approaches as appropriate Support the migration of data models from legacy systems to Databricks platform Collaborate with data architects to ensure alignment with overall data architecture Work with data engineers to implement and optimize data models Ensure data models comply with healthcare industry regulations and standards Implement data modeling best practices and standards Provide guidance on data modeling approaches and techniques Participate in data governance initiatives and data quality assessments Stay current with evolving data modeling techniques and industry trends <b>Qualifications </b>Extensive experience in data modeling for analytics and reporting systems Strong knowledge of dimensional modeling, data vault, and other modeling methodologies Experience with Databricks platform and Delta Lake architecture Expertise in healthcare data modeling and industry standards Experience migrating data models from legacy systems to modern platforms Strong SQL skills and experience with data definition languages Understanding of data governance principles and practices Experience with data modeling tools and technologies Knowledge of performance optimization techniques for data models Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred Professional certifications in data modeling or related areas <b>Technical Skills </b>Data modeling methodologies (dimensional, data vault, etc.) Databricks platform and Delta Lake SQL and data definition languages Data modeling tools (erwin, ER/Studio, etc.) Data warehousing concepts and principles ETL/ELT processes and data integration Performance tuning for data models Metadata management and data cataloging Cloud platforms (AWS, Azure, GCP) Big data technologies and distributed computing Healthcare Industry Knowledge Healthcare data structures and relationships Healthcare terminology and coding systems (ICD, CPT, SNOMED, etc.) Healthcare data standards (HL7, FHIR, etc.) Healthcare analytics use cases and requirements Optionally Healthcare regulatory requirements (HIPAA, HITECH, etc.) Clinical and operational data modeling challenges Population health and value-based care data needs

India

Gurugram

Data Modeller

<b>PRIMARY RESPONSIBILITY</b><b>:  </b> A Block Storage Administrator is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers. As a Block Storage Administrator, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Block Storage Administrator applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. A Block Storage Administrator maintains, diagnoses, and administers a customer’s environment on various platforms. A Block Storage Administrator is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment.  A Block Storage Administrator creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support.  <b>KNOWLEDGE/SKILLS/ABILITY</b><b>: </b>o  Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers.  o  Must have experience working in enforced change and risk control environments.o  Strong attention to detail, interpersonal and time-management skills. o  Self-motivated; ability to maintain excellence in service with moderate supervision. Strong analytical and problem-solving skills. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. o  Strong knowledge in technology troubleshooting methodologies, design, and implementation. o  Able to resolve problems in an efficient and timely manner. Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion. o  Basic knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms. Basic knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.o  Strong working knowledge of Networking, Fiber Channel concepts, and technologies.o  Hands on experience of a combination within EMC VMAX, VNX1, VNX2, Unity, Isilon, and NetApp FAS arrays; Cluster mode and 7-mode, FlexClone, Snap Drive, and Brocade Fiber Channel Switches required.  Ability to provide FANATICAL support.o  Basic knowledge of Storage methodologies.  o  Excellent time management and organizational skills. o  Able to work well under pressure and under stressful situations while supporting customers.  <b>JOB COMPLEXITY:  </b>o  Accountable in overseeing team achieve/maintain team level KPIs and Queue health.o  Work on technical tickets, follows pre-defined processes to plan and execute technical change as requested by customers. Responds to queries from customers regarding performance, process and recommendations based on Rackspace best practices.o  Coach team members on developing necessary technical skills that get results.o  Builds new storage configurations via software installation, LUN/Volume provisioning for new requests or expansion requests, host zoning and registration, quality control, and ticket consolidation. Decommission storage devices. Performs host un-zoning and de-registration, and server clean up.o  Performs troubleshooting for host end-to-end connectivity, host-side storage software, and storage component failures.o  Escalates critical component failures to engineers. Answers general configuration questions, audits environments, and performs quality control as part of storage fleet management.  Provides performance statistics reporting, software reporting, and storage reporting to meet requests by customers and Rackspace leaders. o  Work with Customers/Account Teams, Vendors to schedule maintenance activities.o  Audits Array and CORE logs, performance, utilization, and validates data accuracy in Rackspace records. Also audits reference tools such as, Wiki, SharePoint, RSS feed, etc.o  Assists with scheduling and working host-side maintenances including, quality control, HBAs, Re-kicks, LUN expansions and migrations, Cab migrations, and migration cutovers.  Upgrades software, firmware, and drivers, and performs regular system health checks.o  Makes recommendations for process and procedure improvements. o  Consistent regular interaction with both internal and external customers as well as account managers and management. o  Resolve escalated customer issues and manage escalations further to internal support.  <b>Key Accountabilities</b>o  To provide the highest level of Storage Technical supporto  Create and maintain customer loyalty by serving customers above and beyond their expectations.o  Take ownership of issues until resolution.o  Responsible for solving customer's technical issues.o  Support customers primarily via phone and tickets<b>SUPERVISION: </b>o  Operates under minimal supervision.o  Expected to reach out to wider team for assistance to perform more complex duties and on any requests not 100% clear on. <b>EXPERIENCE/EDUCATION:  </b>o  Minimum 4 years Storage and Fiber Channel switch experience gained in role with EMC, NetApp, or Brocade experience preferred. Must have at least 5 years’ experience in a customer service-oriented position.  o  BE/B Tech o  Must have Storage (EMC/Netapp) related valid certifications.o  At the hiring manager’s discretion, additional relevant experience may substitute for the degree requirements. <b>PHYSICAL DEMANDS: </b>o  General office environment. Moderate levels of stress may occur when solving root causes to proactively prevent recurrence.   May require long periods sitting and viewing a computer monitor.  No special physical demands required.o  This role will be 24X7 support and shift will vary depending on operational need.

Storage Admin II - Gurugram

The Business Consultant - Cloud Engagements enables cloud users to align their cloud technology adoption with their business strategies. Advises the world’s largest AWS, GCP, Azure, and other Cloud users on topics ranging from cloud architecture to organizational governance to cloud economics, driving efficient cloud adoption and usage for our clients. Consultation encompasses cloud architecture, big data analytics, finance, and business strategy. Analyzes complex, multi-cloud cost and performance datasets as well as organizational behavior and strategies to derive insights, recommend cloud adoption and management strategies, and optimize cloud use across whole organizations. The Cloud Business Consultant is a customer-facing role with cross-functional expertise and responsibilities. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.<b>Work Location:</b> Hybrid in CDMX and Edomex and remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.<h3>Key Responsibilities</h3><ul><ul><li>Manage and deliver fast-paced, high-impact engagements with enterprise companies.</li><li>Build relationships with client-side and internal stakeholders to drive successful engagements.</li><li>Deliver recommendations on topics ranging from architectural optimization to organizational management.</li><li>Serve as a multi-cloud subject-matter expert, helping clients plan and execute efficient adoption and integration of cloud technologies and platforms.</li><li>Enable clients to understand and use their cloud data across technical and non-technical business units.</li><li>Derive insights and recommendations based on big data.</li><li>Assess client needs and provide elegant solutions and recommendations.</li></ul></ul><h3>Skills</h3><ul><ul><li>Significant customer-facing experience and success managing senior and executive stakeholders.</li><li>Proven experience working with big data, including tools or languages like SQL, Python, Tableau, etc.</li><li>Ability to manage multiple projects and deadlines smoothly.</li><li>Intermediate to expert proficiency in MS Excel and the ability to wrangle data to generate insights for exec stakeholders.</li><li>Intermediate to expert proficiency in MS PowerPoint.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Subject matter expertise in cloud platforms and services including AWS, Azure, and GCP.</li><li>Knowledge of Cloud Billing systems is a plus</li></ul></ul><h3>Education</h3><ul><ul><li>BS in Computer Science, Economics, Finance, or equivalent experience.</li></ul></ul><h3>Experience</h3><ul><ul><li>5+ total years of relevant experience, preferably in FinOps/Cloud/IT/Management consulting or similar roles.</li></ul></ul><h3>Certifications</h3><ul><ul><li>Cloud certifications (e.g., AWS Cloud Practitioner or Solutions Architect) preferred.</li><li>Bonus points for Cloud Management Platform experience or certs (e.g., CloudHealth, Cloudability).</li></ul></ul><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.<b>Work Location:</b> Hybrid in CDMX and Edomex and remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.#LI-AW1#LI-Remote#LI-Hybrid"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Business Consultant - Cloud Engagements

<b>Job Title</b><b>:</b>  Support Technician II (Help Desk)<b>Experience:</b> Supporting- Global Clients (Preferably US/UK) Providing support (Microsoft Office, Windows OS)<b>Education:</b> Graduate* Must be open to work in shifts 24/7 * Rackspace is at a very exciting point in its history, making large acquisitions and bringing even more talent on board. If you would like to be part of this journey, working with the industry’s best, why not join the Technical Support group here in India! <b>JOB DESCRIPTION:</b>•      Perform ticket queue management•      Monitor inbound customer ticket requests and route/troubleshoot.•      Should have proven knowledge of Computer systems and functions•      Administer and provide User account provisioning.•      Provide support for business software including Microsoft Office·       Service Desk professional with good customer service knowledge to join our Rackspace FLR team.·       To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.·       Providing a call logging and basic technical support function to callers.  You will also ensure that the various tickets are monitored and followed up on.·       Perform capabilities gap analysis and drive continual service improvement across end user support services.·       Own tickets throughout their lifecycle in line with the ITIL model·       Regularly update customers on their own open tickets·       Provide excellent customer service and call handling including email updates.·       ITIL knowledge including Service Now and experience of working within the framework and some technical IT knowledge is a plus. <b>ROLE DIMENSIONS</b> Geographical remit – International customer base •       Proficient support of Microsoft products.•       Ability to configure printers and other devices within the windows OS•       Must be open to work in 24x7 environment·       Strong understanding of Win 10 OS (Deployment and Support), Office 365 (User and group), Active Directory (creating and managing user accounts, creating, and managing distribution/security group)·       Basic knowledge of Azure·       Incident management and Hardware / Software related troubleshooting skills·       Familiar with device OS installation or re-imaging.·       Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc.)

Support Technician II (Help Desk)

<b>Overview </b>We are seeking a senior QA Lead with extensive experience in quality assurance for data platforms and analytics solutions. This role requires expertise in testing methodologies for Databricks implementations, with a focus on healthcare data quality and compliance. The ideal candidate will have a proven track record of leading QA teams and establishing robust testing frameworks for modern data platforms.  <b>About the Role </b>As a QA Lead, you will be responsible for ensuring the quality, reliability, and compliance of Databricks-based Modern Data Platform implementations. You will lead the quality assurance strategy and execution for data migration initiatives from legacy systems, establishing testing frameworks, methodologies, and best practices to ensure successful delivery of high-quality solutions. <b>Key Responsibilities </b>Develop and implement comprehensive QA strategies for Databricks or Lakehouse platform implementations Establish testing frameworks, methodologies, and best practices for data testing Data platform Lead the testing of Data Warehouse/Data Lake migration processes from legacy systems to Databricks Design and implement automated testing solutions for data pipelines and analytics workflows Create and maintain test plans, test cases, and test data for complex data scenarios Implement data quality validation frameworks and monitoring solutions Ensure compliance with healthcare industry regulations and data governance requirements Collaborate with cross-functional teams to integrate quality assurance throughout the development lifecycle Lead and mentor QA team members, providing technical guidance and career development Establish metrics and reporting mechanisms to track data quality and testing effectiveness Identify and mitigate quality risks in data platform implementations Drive continuous improvement in testing processes and methodologies <b>Qualifications </b>Extensive experience in quality assurance for data platforms and analytics solutions Proven track record of leading QA teams for complex data implementations Experience with Databricks platform and Lakehouse architecture testing Strong understanding of data quality principles and methodologies Experience testing data migrations from legacy systems to modern platforms Knowledge of healthcare data requirements, regulations, and compliance standards Experience with test automation frameworks and tools for data solutions Strong understanding of data engineering and analytics workflows Experience with Agile testing methodologies Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred Professional certifications such as ISTQB, CSTE, or equivalent

QA Lead (Data Engineering)  - Modern Data Platform Implementation

<b>Job Description Summary :</b> The Lead Data engineer is responsible for managing and operating upon Azure Data Lake Storage, Databricks, Azure Data Factory, Synapse, Snowflake, Azure event hub, Tidal, Pyramid, Collibra, PowerBI, Tableau, MSTR, Alteryx.  The engineer will work closely with the customer and team to manage and operate cloud data platform. Job Description Provides Coverage:  •   Knowledge Management: Create/update runbooks as needed / Entitlements   •   Governance: Watch all the configuration changes to batches and infrastructure (cloud platform) along with mapping it with proper documentation and aligning resources. •   Communication: Lead and act as a POC for customer from off-site, handling communication, escalation, isolating issues and coordinating with off-site resources while level setting expectation across stakeholders •   Change Management: Align resources for on-demand changes and coordinate with stakeholders as required •   Request Management: Handle user requests – if the request is not runbook-based create a new KB or update runbook accordingly •   Incident Management and Problem Management, Root cause Analysis, coming up with preventive measures and recommendations such as enhancing monitoring or systematic changes as needed. •    KNOWLEDGE/SKILLS/ABILITY: Good hands on Azure Data Lake Storage, Databricks, Azure Data Factory, Synapse, Snowflake, Azure event hub, Tidal, Pyramid, Collibra, PowerBI, Tableau, MSTR, Alteryx. Ability to read and write sql and stored procedures. Good hands on experience in configuring, managing and troubleshooting along with general analytical and problem solving skills. Excellent written and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. <b>  JOB COMPLEXITY: </b> This role requires extensive problem solving skills and the ability to research an issue, determine the root cause, and implement the resolution; research of various sources such as microsoft documentation that may be required to identify and resolve issues. Must have the ability to prioritize issues and multi-task. •    SUPERVISION:  Works under moderate supervision.<b> •  EXPERIENCE/EDUCATION: </b>Requires a Bachelor’s degree in computer science or other related field plus 6-9 years of hands-on experience in configuring and mangaing azure data analytics solution.  Experience with Azure environment is desired. •    PHYSICAL DEMANDS: General office environment. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations.  Occasional travel, less than 10%. •    POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards"

Azure Data Engineer IV - IN

<b>Overview </b>We are seeking an experienced Data Architect with extensive expertise in designing and implementing modern data architectures. This role requires strong software engineering principles, hands-on coding abilities, and experience building data engineering frameworks. The ideal candidate will have a proven track record of implementing Databricks-based solutions in the healthcare industry, with expertise in data catalog implementation and governance frameworks.  <b>About the Role </b>As a Data Architect, you will be responsible for designing and implementing scalable, secure, and efficient data architectures on the Databricks platform. You will lead the technical design of data migration initiatives from legacy systems to modern Lakehouse architecture, ensuring alignment with business requirements, industry best practices, and regulatory compliance.  <b>Key Responsibilities </b>Design and implement modern data architectures using Databricks Lakehouse platform Lead the technical design of Data Warehouse/Data Lake migration initiatives from legacy systems Develop data engineering frameworks and reusable components to accelerate delivery Establish CI/CD pipelines and infrastructure-as-code practices for data solutions Implement data catalog solutions and governance frameworks Create technical specifications and architecture documentation Provide technical leadership to data engineering teams Collaborate with cross-functional teams to ensure alignment of data solutions Evaluate and recommend technologies, tools, and approaches for data initiatives Ensure data architectures meet security, compliance, and performance requirements Mentor junior team members on data architecture best practices Stay current with emerging technologies and industry trends <b>Qualifications </b>Extensive experience in data architecture design and implementation Strong software engineering background with expertise in Python or Scala Proven experience building data engineering frameworks and reusable components Experience implementing CI/CD pipelines for data solutions Expertise in infrastructure-as-code and automation Experience implementing data catalog solutions and governance frameworks Deep understanding of Databricks platform and Lakehouse architecture Experience migrating workloads from legacy systems to modern data platforms Strong knowledge of healthcare data requirements and regulations Experience with cloud platforms (AWS, Azure, GCP) and their data services Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred <b>Technical Skills </b>Programming languages: Python and/or Scala (required) Data processing frameworks: Apache Spark, Delta Lake CI/CD tools: Jenkins, GitHub Actions, Azure DevOps Infrastructure-as-code (optional): Terraform, CloudFormation, Pulumi Data catalog tools: Databricks Unity Catalog, Collibra, Alation Data governance frameworks and methodologies Data modeling and design patterns API design and development Cloud platforms: AWS, Azure, GCP Container technologies: Docker, Kubernetes Version control systems: Git SQL and NoSQL databases Data quality and testing frameworks <b>Optional - Healthcare Industry Knowledge </b>Healthcare data standards (HL7, FHIR, etc.) Clinical and operational data models Healthcare interoperability requirements Healthcare analytics use cases

Data Architect (Azure and Databricks)

Overview We are seeking an experienced Program Manager with extensive expertise in managing large-scale data platform migration programs. This senior role requires a proven track record of successfully leading Lakehouse/Data warehouse migration initiatives from on-premises to cloud environments, with specific focus on Databricks implementations in the healthcare industry.  About the Role As a Program Manager, you will be responsible for overseeing complex, enterprise-wide data platform transformation programs. You will lead cross-functional teams to deliver successful migrations from legacy systems to modern Databricks-based data platforms, ensuring alignment with business objectives, regulatory compliance, and technical excellence.  Key Responsibilities Lead large-scale Data Warehouse or Lakehouse implementation programs, managing the full lifecycle from initiation through planning, execution, and closure Develop comprehensive program plans, including resource allocation, budget management, risk mitigation, and dependency tracking Coordinate multiple project workstreams, ensuring seamless integration and alignment across teams Establish and maintain program governance frameworks, including reporting structures, change management processes, and quality assurance protocols Collaborate with executive stakeholders to define program vision, objectives, and success criteria Manage relationships with key stakeholders, including business leaders, IT teams, vendors, and regulatory bodies Identify and mitigate program risks, issues, and dependencies, implementing effective resolution strategies Lead the transition from legacy data warehouse systems to modern Databricks Lakehouse architecture Ensure compliance with healthcare industry regulations and data governance requirements Facilitate knowledge transfer and capability building within the organization Drive continuous improvement initiatives throughout the program lifecycle <h3>Qualifications </h3><ul><ul><li>15+ years of experience in project and program management, with a focus on data and analytics initiatives </li><li>Proven track record of successfully managing large-scale data platform migration programs from on-premises to cloud environments </li><li>Extensive experience with Databricks implementation and Lakehouse architecture </li><li>Deep understanding of healthcare industry data requirements, regulations, and compliance standards </li><li>Strong knowledge of data warehouse concepts, ETL processes, and modern data engineering practices </li><li>Experience with cloud platforms (AWS, Azure, GCP) and their data services </li><li>Familiarity with Agile, Waterfall, and hybrid project management methodologies </li><li>Excellent stakeholder management and communication skills at all organizational levels </li><li>Strong leadership abilities with experience managing diverse, cross-functional teams </li><li>Ability to translate complex technical concepts into business-friendly language </li><li>Experience managing program budgets exceeding $1M </li><li>Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred </li><li>Professional certifications such as PMP, PgMP, or equivalent </li></ul></ul><h3>Technical Knowledge </h3><ul><ul><li>Optional Healthcare Industry Knowledge </li><li>Healthcare data regulations (HIPAA, HITECH, etc.) </li><li>Healthcare data standards (HL7, FHIR, etc.) </li><li>Clinical and operational data workflows </li><li>Healthcare analytics use cases and requirements </li><li>Population health management data needs </li><li>Value-based care data requirements </li><li>Healthcare interoperability standards </li>What We Offer <li>Opportunity to lead transformative data initiatives in the healthcare industry </li><li>Collaborative and innovative work environment </li><li>Competitive compensation package </li><li>Professional development opportunities </li><li>Work with cutting-edge data technologies and methodologies </li></ul></ul>

Program Manager - Modern Data Platform Implementation

<b>Job Summary:</b> The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. <b>Location/Hours:  </b>·       Onsite in our state-of-the-art datacenter located in Richardson, TX. ·       Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, and/or holidays,<b>Right To Work: </b> This role will be supporitng US Government customers and requires US Citizenship. <h3>Key Responsibilities: </h3><ul><ul><li>Responsible for monitoring and prioritizing an internal ticketing system to provide customer support</li><li>Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes</li><li>Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server</li><li>Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting</li><li>Installation or removal of fiber or copper cabling.  Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling</li><li>Installation of network device hardware including switches, firewalls, load-balancers and security appliances</li><li>Installation of hardware on storage devices including DAS and NAS arrays</li><li>Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Minimum 8-years experience working in a data center environment or equivalent technology background </li><li>Minimum 8-years  experience or ability to show familiarity with building, repairing or upgrading hardware components required</li><li>Minimum 8-years  experience in a customer service-oriented position preferred</li><li>High School Diploma or equivalent is required</li><li>Strong understanding of storage RAID configurations and requirements</li><li>Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.</li><li>Must be able to lift 50 lbs. overhead</li><b>Disover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a><b>Information on </b><a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>benefits</b></a><b> offered is here</b>.  </ul></ul>LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

DC Ops Technician IV

<b>Job Profile :</b><b> Data Architect – Data Platform Managed Services – IN</b> <b>Job Description Summary</b> :The engineer will be responsible for managing and operating upon Azure environment covering Data Lake Storage, Databricks, Azure Data Factory, Synapse, Microsoft Fabric, Power Bi, Power Apps, Azure event hub serving multiple customers.The engineer will work closely with the customer and team to manage and operate cloud data platform focusing on Bug Fixs, Minor Enhancements, Non-run book based procedures focusing on bringing Continuous Improvement across the data platform ecosystem. <b>Job Description:</b>Provides operational support and guidance covering: Resolving bugs/ pipeline issues, facilitating RCA and retrospection of issues Minor enhancements including schema changes/column changes/ filters Perform non-runbook based work such as business logic clarifications. Custodian of the knowledge base and runbooks. Support the customer to take informed decisions on code changes for enhancements and new features. Carry out expert-driven improvements and optimizations.<a href="http://optimizations.KNOWLEDGE/SKILLS/ABILITY" rel="noopener noreferrer nofollow ugc" target="_blank"><b>KNOWLEDGE/SKILLS/ABILITY</b></a><b>:</b> Good hands on Azure Data Lake Storage, Databricks, Azure Data Factory, Synapse, Microsoft Fabric, Azure event hub, PowerBI, Tableau to read and write sql and stored procedures. Good hands on experience in configuring, managing and troubleshooting along with general analytical and problem solving skills. Excellent written and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. <b>JOB COMPLEXITY:</b>This role requires extensive problem solving skills and the ability to research an issue, determine the root cause, and implement the resolution; research of various sources such as Microsoft documentation that may be required to identify and resolve issues. Must have the ability to prioritize issues and multi-task. <b>SUPERVISION:</b>  Works under moderate supervision. <b>EXPERIENCE/EDUCATION:</b> Requires a Bachelor’s degree in computer science or other related field plus 9+ years of hands-on experience in configuring and managing azure data analytics solution.  Experience with Azure environment is desired. <b>PHYSICAL DEMANDS:</b> General office environment. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations.  Occasional travel, less than 10%. <b>POLICY COMPLIANCE:</b> Responsible for adhering to company security policies and procedures and any other relevant policies and standards

Azure Data Architect – Data Platform Managed Services – IN

As the leading provider of multicloud solutions, Rackspace is seeking a Lead Engineer to play an integral part in the development of a new UK Sovereign focused business unit. Rackspace hosts large scale, mission critical environments and you will be expected to demonstrate a high degree of technical leadership in order to deliver world class technical service for a wide variety of technologies and applications.In this pivotal, autonomous and varied role, you will have the opportunity to utilise cutting edge technologies and techniques across a broad range of multi cloud platforms however with a key focus on Dell Powerflex, VMware and Microsoft Azure as part of the Rackspace UK Sovereign product portfolio. You will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.With a strong background in Enterprise grade customer environments, you will help customers manage change, minimise risk, optimise operations and support business growth through pro-active and personable interactions. You will build long-term customer relations, understanding their business goals and operational capability in order to best align and manage Rackspace resources and services, to drive outstanding customer outcomes.You will act as a senior escalation point, orchestrating technical teams and resources to provide seamless support for your customer’s strategy.The right candidate for the role will be adept at managing senior stakeholders, complex service delivery systems, co-ordinating Rackspace and customer teams around complex business and technical situations, always delivering within established timescales and exceeding customer’s expectations. To facilitate strong, personable customer relationships, ad hoc travel will be required to customer sites, with occasional international travel.<h3>Key Accountabilities</h3><ul><ul><li>Provide a Fanatical Experience™ to Rackspace employees and customers</li><li>Act as a consultative resource for customers to assist them in achieving their business objectives</li><li>Pro-actively seek opportunities to improve customer’s solution architecture and operations</li><li>Pro-actively seek opportunities to solve customer business objectives with the wide and diverse Rackspace product portfolio</li><li>Support Customers and Rackspace Programme and Project Managers in delivering strategic programmes such as Transformation/Modernisation</li><li>Ensure appropriate technical documentation is in place for customer solutions</li><li>Provide strategic and operational guidance that will allow customers to continually optimise their environments to achieve their business goals</li><li>Drive strong customer satisfaction (NPS) through opinionated advice and guidance</li><li>Own issues, and escalations and drive collaboration with other teams to find speedy resolutions</li></ul></ul><h3>Person Attributes</h3><ul><ul><li>Customer obsessed – works vigorously to earn and keep customers trust, and an ability to continually anticipate and meet their needs</li><li>A blend of commercial and operational acumen</li><li>Experience in owning of account planning activities, service improvement or business development activity</li><li>Versatile and able to thrive in a frequently changing customer service environment</li><li>Operates well working with technical and non-technical employees and very comfortable with autonomy</li><li>Experience of influencing and presenting to external customers</li><li>Ability to meet challenging targets within tight deadlines</li><li>Understanding of Service Management best practices frameworks such as ITIL</li><li>Exposure to operational management within a critical environment</li><li>Effective troubleshooting and analytical skills and ability to manage complex and technical projects</li><li>Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes borne out of a “can do” attitude and proactive outlook</li><li>Excellent written and verbal communication skills coupled with the ability to develop rapport and relationships at a variety of (external and internal) customer stakeholder levels</li><li>Strong customer focus, with an ability to continually anticipate and meet their needs</li></ul></ul><h3>Technical Capabilities (Required)</h3><ul><ul><li>Experience in architecting and managing production environments across Physical, Virtualised and Cloud technologies with a focus on Microsoft Azure</li><li>Experience delivering outcomes for UK Sovereign or UK Government customers</li><li>Experience of hosting web applications across a variety of Microsoft products</li><li>Experience of transformation and migrations from traditional VMware Virtualisation to Microsoft Azure</li><li>A good understanding of Microsoft technologies. Windows Server, Active Directory, IIS, SQL</li><li>Experience configuring and troubleshooting high availability solutions, Microsoft Windows and SQL Clustering and load-balanced Web Farms</li><li>A good understanding of Enterprise class Networking, Virtualisation and Storage technologies</li><li>A good understanding of security practices and tooling</li></ul></ul><h3>Desirable skills </h3><ul><ul><li>Industry qualifications from Microsoft, VMware, Cisco highly desirable</li><li>Experience of Windows and SQL Clustering</li><li>Understanding of Linux Kernel or related operating systems highly beneficial</li><li>DevOps methodologies understanding</li><li>Scripting skills in Python, PowerShell or other versatile scripting language is desirable</li><li>Working knowledge of common hosted web and database technologies</li><li>Understanding for agile software development methodologies and languages</li><li>Experience in planning and delivering End of Life upgrade programmes</li><li>Horizontal and vertical scaling knowledge within Private and or Public clouds</li><li>Basic knowledge in monitoring (Graphite, Logstash, Zabbix, Nagios, SCCM, SolarWinds etc.)</li><li>Public Cloud certifications in relevant fields</li></ul></ul>#LI-LP2#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United Kingdom

London

Lead Engineer

ARSIEM

<b>About ARSIEM Corporation</b>At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients.  We provide support to multiple agencies across the United States Government.  ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients.  That means a career packed with opportunities to grow and the ability to have an impact on every client you work with. ARSIEM is looking for a part-time <b>Information Systems Security Engineer</b>, 20 hours per week. This position will support one of our government clients in Ft. Meade, MD. <h3>Responsibilities</h3><ul><ul><li>Collaborate closely with internal and external customers to complete required government paperwork and processes related to information system security.  </li><li>Assist the government customer with answering information system security-related questions and perform regular audits of information systems.</li><li>Understand STE/STN requirements and have experience applying the principles of the NIST 800-53 to include the procedures in the Risk Management Framework (RMF).  </li></ul></ul><h3>Minimum Qualifications</h3><ul><ul><li>Must have experience with Defense-In-Depth principles, networks and enterprise security architecture.</li><li>Bachelor's degree plus 8-years of relevant experience or equivalent. </li><li>Information Assurance Manager (IAM) Tier 1 certification.</li></ul></ul><h3>Preferred Qualifications</h3><ul><ul><li>Knowledge of customer corporate tools and data repositories.  </li><li>Experience with general Windows office software (e.g. Word, Outlook, Excel).</li></ul></ul>$81,000 - $91,000 a yearThe ARSIEM pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws.Benefits:For an overview of our benefits, please visit our benefits tab.<a href="https://www.arsiem.com/careers/" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.arsiem.com/careers/</a>Original Posting Date:2025-04-01Clearance Requirement: This position requires an active TS/SCI with a polygraph. You must be a US Citizen for consideration. Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $10,000, and the referrer is eligible to receive the sum for any applicant we can place within 12 months of referral. The bonus is paid after the referred employee reaches six months of employment.ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Fort Meade

282 - Information Systems Security Engineer

City

<p>The Cyber Security Fusion Centre Response &amp; Readiness Analyst is responsible for driving firm-wide effort to prepare, respond and recover from potential cyber threats and attacks. This role ensures the firm is globally prepared to respond to cyber incidents (resulting from a cyber or technology nexus).  This is accomplished through proactive monitoring of emerging incidents, development and execution of cyber incident exercises, and review and maintenance of procedures and runbooks necessary to ensure an orderly response and recovery from cyber events. Incident Analyst operates a virtual war room and incident management function during events to ensure coordination, mitigation, and recovery from events in a timely manner. This role also provides a single source of consolidated information, and subsequent incident communication/notifications, including notifications to our external stakeholders and prudential regulators.</p><p>We are looking for proactive and curious individuals to join our team to run exercises and activities to put our most senior leaders to the test, with the mission to keep Citi and Citi’s customers safe!</p><p><b>Responsibilities:</b>  </p><ul><li>Facilitate the coordination, communication and escalation response of major cyber incidents impacting our businesses, 3rd parties, vendors and clients.</li><li>Serve as a liaison between the CISO, Business and 3rd Party oversight teams, promoting rapid escalation of cyber events and translating cyber technical details into laymen’s terms.</li><li>Executes under crisis conditions regardless of the seniority of the audience, with a sense of urgency and mission.</li><li>Monitor information sources, including, but not limited to – SIRTS, intelligence updates, major incident channels (ServiceNow), and external news sources – to triage and assess events that may impact Citi, our clients or 3rd parties.</li><li>Leads design, planning, coordination and execution of global cyber incident exercises.</li><li>Engages country leadership, global business leaders and internal functional teams to assess requirements and identify opportunities to incorporate innovation and improve exercise scope.</li><li>Analyzes and presents team outcomes to senior leadership, regulatory bodies and internal business stakeholders.</li><li>Supports external exercising activities and client exercise/simulation engagement.</li></ul><p><b>Qualifications:</b></p><ul><li>Extensive of relevant experience with a focus on senior stakeholder engagement experience and Team leadership experience in leading exercise.</li><li>Proven leadership Experience in Financial Services a positive</li><li>Incident/Crisis management experience including: Ownership, Assessment and initial support, Escalation/Notification, Business Impact Analysis, Resolution Tracking, Senior escalations</li><li>Experience in exercise design, planning and execution.</li><li>Excellent written and verbal communication skills required to influence and negotiate with senior leaders across functions (including experience in communications with external parties)</li><li>Understanding of Project Management Standards and Stakeholder Management</li><li>Desired professional qualifications: ISC2 Certified in Cybersecurity, Comptia Security+</li></ul><p><b>Education: </b></p><ul><li>Bachelor’s degree/University degree or equivalent experience</li></ul><p><b>In return, we offer:</b></p><ul><li>This position allows you to work in an international environment with senior management, giving you the opportunity to develop cooperation skills and communication with management and virtual teams from different regions, countries and cultures</li><li>Competitive salary &amp; social benefits (e.g. private healthcare care, Benefit System, life insurance) </li><li>Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success </li><li>A great environment for learning new technology and tools, online and instructor led training opportunities </li><li>Working in a friendly, dynamic and multinational environment </li><li>Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas </li><li>A chance to make a difference with various affinity networks and charity initiative </li></ul><p>By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.</p><p>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.</p><p>Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.</p><p>#LI-MK2</p><p>------------------------------------------------------</p><p><b>Job Family Group: </b></p>Technology<p>------------------------------------------------------</p><p><b>Job Family:</b></p>Information Security<p>------------------------------------------------------</p><p><b>Time Type:</b></p>Full time<p>------------------------------------------------------</p><p>Citi is an equal opportunity and affirmative action employer.</p><p>Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p><p>Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <b><a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Accessibility at Citi</a></b>.</p><p>View the "<a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>EEO is the Law</b></a>" poster. View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>EEO is the Law Supplement</b></a>.</p><p>View the <a href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>EEO Policy Statement</b></a>.</p><p>View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Pay Transparency Posting</b></a></p>

Cyber Security Fusion Center Incident Lead Analyst

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