Rackspace

$50,000 - $63,000 a yearThe Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime.Salary offered- 60-63 k per year  Job DescriptionKey Accountabilities• Utilize custom monitoring software and internal ticketing system to provide customer support• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server• Simple operating systems administration to include troubleshooting of login, password and connectivity issues• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers• Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling• Provide technical communication relating to customer configurations in a concise, professional manner• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed• Execute and maintain meticulous 5S and housekeeping practices• Demonstrate no less than full performance in a continuous, consistent, measurable manner• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkersKey Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)• Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations• Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required• Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method• All customer interactions, both internal and external, are conducted in a manner that delights customers• Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date• All areas of responsibility are clean and organized with specific areas designated for all moveable itemsMAIN CONTACTS (external/internal):• Data Center Operations Team Lead (daily: direct manager)• Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)• External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)• Rackspace Vendors (varies: supervision and oversight of work undertaken)REQUIREMENTS: • Diploma holder or above in Information Technology or related disciplines• Minimum 2 years working experience in IT services with 3 years experience in sizeable Data Centre operations is an advantage• Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required• Previous experience in a customer service oriented position preferred• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred• Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred• Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends• Must be able to prioritize work in a fast paced, high pressure environment• Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software• Must be able to lift 50 lbs over head• Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) to alternate locations  Rackspace Job DescriptionSuccess in the role requires the following personal qualities:• Effective Communicator• Self Starter• Team Player• Open (Accepting) of Feedback• Ability to Identify Problems• Solicits input from others when making decisions Full Time Position 40Hr WeekRotating shifts

Australia

Sydney

Technical Support /Technician/  Data Center Operations Technician - AU  - AU (Sydney)

AWS – Cloud DevOps Engineer - AU Should have minimum 5 years experience AWS.Job Description SummaryImplements organization's cloud strategy from a technical perspective, including design, planning,integration, maintenance and support of cloud architecture.Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure.May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions.Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Key ResponsibilitiesOther Incidental tasks related to the job, as necessary.• Create well-designed, documented, and tested software features that meet customer requirements.• Identify and address product bugs, deficiencies, and performance bottlenecks.• Working with customers engineering teams on a wide variety of projects• Writing infrastructure as code (CloudFormation, Terraform)• Implement automation/DevOps best practices for CI/CD, IaC, Containerization, etc• Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python)• Collaborate with fellow Rackers and customer key stakeholders to deliver projects, such as implementing Cloud-based technical architectures, executing migrations, and optimizing applicationsthat enable business objectives.• Serve as a technical advisor and perform troubleshooting to resolve technical challenges forcustomers.KnowledgeExtensive knowledge of cloud services, methodologies, best practices, and tools• Solid understanding of Cloud infrastructure• Knowledge about common security frameworks and standards (NIST, HIPAA, PCI, etc)SkillsGeneric DevOps Skill Baseline Coding• Scripting/ Programing language/ Configuration Management/ Container (1 or more at 100 level)• Continuous Integration / Continuous Deployment• VCS (Git Based VSC)• family with commit, branch, merge, review process• understand pre/post hook• design/implement branching strategy (e.g., git flow, GitHub flow)• design/implement group development collaboration process (access control, codereview/approval, integration with other CI tools)• Artifact Repository• familiar with one of the popular antifactory management tools• CI/CD tools• implement CI services (VCS, antifactory repo, build, release)• Design/implement CI/CD pipeline• Operating System familiar with Linux or Windows OS• Cloud Skill Baseline• Automation• IaC• use cloud IaC language to implement cloud resources or operation process• use orchestration tools to organize IaC code and inject configurations• CI/CD• Implement CI services (VSC, Artifacts repo, build service pipeline service)• implement CI/CD pipeline to build/deploy infrastructure or application• design/implement best practice CI/CD• Landing Zone (Multi Account Framework)• Identity Access Management (IAM)• Security• Networking• Compute (VM, Container platform, Function)• Virtual Machine workload• Implement serverless solution for operational purpose• Data storage, Database• configuration management• Secret Management• Monitoring and Logging• Message Queues

AWS – Cloud DevOps Engineer - AU - Sydney

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.999" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. Job DescriptionKey Accountabilities• Utilize custom monitoring software and internal ticketing system to provide customer support• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server• Simple operating systems administration to include troubleshooting of login, password and connectivity issues• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers• Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling• Provide technical communication relating to customer configurations in a concise, professional manner• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed• Execute and maintain meticulous 5S and housekeeping practices• Demonstrate no less than full performance in a continuous, consistent, measurable manner• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkersKey Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)• Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations• Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required• Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method• All customer interactions, both internal and external, are conducted in a manner that delights customers• Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date• All areas of responsibility are clean and organized with specific areas designated for all moveable itemsMAIN CONTACTS (external/internal):• Data Center Operations Team Lead (daily: direct manager)• Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)• External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)• Rackspace Vendors (varies: supervision and oversight of work undertaken)REQUIREMENTS: • Diploma holder or above in Information Technology or related disciplines• Minimum 5 years working experience in IT services with 3 years experience in sizeable Data Centre operations is an advantage• Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required• Previous experience in a customer service oriented position preferred• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred• Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred• Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends• Must be able to prioritize work in a fast paced, high pressure environment• Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software• Must be able to lift 50 lbs over head• Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) to alternate locations  Rackspace Job DescriptionSuccess in the role requires the following personal qualities:• Effective Communicator• Self Starter• Team Player• Open (Accepting) of Feedback• Ability to Identify Problems• Solicits input from others when making decisions Full Time Position 40Hr WeekRotating shifts

Data Center Operations Technician - AU (Sydney)

Acronis

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Priority Support Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
As the Cloud Priority Support Engineer, you will be main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
RESPONSIBILITIES:
<ul>
<li>Troubleshoot both software and hardware for complex scenarios, direct access to the infrastructure in both Acronis and customers' environments</li>
<li>Perform technical analysis of customer issues and define plan for fixing them</li>
<li>Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)</li>
<li>Direct involvement with the product and engineering teams</li>
<li>Provide technical advice to junior staff members and review technical results, evaluations and analyses</li>
<li>Create Knowledge Base articles, best practice guides and other documentation</li>
</ul>
SKILLS &amp; EXPERIENCE:
<ul>
<li>Fluent English (both verbal and written, Upper Intermediate as minimum)</li>
<li>Ability to describe the details on technical issues in all their complexity when needed</li>
<li>4 or more years of work experience in an applicable industry and role</li>
<li>Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Responsibility and incident management</li>
<li>Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)</li>
<li>Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer) or Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user)</li>
<li>Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters) is a plus</li>
<li>Business applications professional (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues</li>
</ul>

WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 

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Cloud Priority Support Engineer

Apply to Cyber Security Jobs in New South Wales in companies remotely and near you. New Cyber Security Jobs in New South Wales added daily.

Job Position and Company	Location	Tags	Posted
Technical Support /Technician/ Data Center Operations Technician - AU - AU (Sydney) at Rackspace	Remote Full Time Manager Windows
AWS – Cloud DevOps Engineer - AU - Sydney at Rackspace	Full Time Windows
Data Center Operations Technician - AU (Sydney) at Rackspace	Remote Full Time Manager Windows
Cloud Priority Support Engineer at Acronis	Remote Full Time Windows

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