Rackspace

<b>Overview </b>We are seeking an experienced Data Architect with extensive expertise in designing and implementing modern data architectures. This role requires strong software engineering principles, hands-on coding abilities, and experience building data engineering frameworks. The ideal candidate will have a proven track record of implementing Databricks-based solutions in the healthcare industry, with expertise in data catalog implementation and governance frameworks.  <b>About the Role </b>As a Data Architect, you will be responsible for designing and implementing scalable, secure, and efficient data architectures on the Databricks platform. You will lead the technical design of data migration initiatives from legacy systems to modern Lakehouse architecture, ensuring alignment with business requirements, industry best practices, and regulatory compliance.  <b>Key Responsibilities </b>Design and implement modern data architectures using Databricks Lakehouse platform Lead the technical design of Data Warehouse/Data Lake migration initiatives from legacy systems Develop data engineering frameworks and reusable components to accelerate delivery Establish CI/CD pipelines and infrastructure-as-code practices for data solutions Implement data catalog solutions and governance frameworks Create technical specifications and architecture documentation Provide technical leadership to data engineering teams Collaborate with cross-functional teams to ensure alignment of data solutions Evaluate and recommend technologies, tools, and approaches for data initiatives Ensure data architectures meet security, compliance, and performance requirements Mentor junior team members on data architecture best practices Stay current with emerging technologies and industry trends <b>Qualifications </b>Extensive experience in data architecture design and implementation Strong software engineering background with expertise in Python or Scala Proven experience building data engineering frameworks and reusable components Experience implementing CI/CD pipelines for data solutions Expertise in infrastructure-as-code and automation Experience implementing data catalog solutions and governance frameworks Deep understanding of Databricks platform and Lakehouse architecture Experience migrating workloads from legacy systems to modern data platforms Strong knowledge of healthcare data requirements and regulations Experience with cloud platforms (AWS, Azure, GCP) and their data services Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred <b>Technical Skills </b>Programming languages: Python and/or Scala (required) Data processing frameworks: Apache Spark, Delta Lake CI/CD tools: Jenkins, GitHub Actions, Azure DevOps Infrastructure-as-code (optional): Terraform, CloudFormation, Pulumi Data catalog tools: Databricks Unity Catalog, Collibra, Alation Data governance frameworks and methodologies Data modeling and design patterns API design and development Cloud platforms: AWS, Azure, GCP Container technologies: Docker, Kubernetes Version control systems: Git SQL and NoSQL databases Data quality and testing frameworks <b>Optional - Healthcare Industry Knowledge </b>Healthcare data standards (HL7, FHIR, etc.) Clinical and operational data models Healthcare interoperability requirements Healthcare analytics use cases <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Gurugram

Data Architect (Azure and Databricks) - IN

<b>Job Title :</b><b>  Database Administrator III - IN</b><b>Job responsibilities :</b>SQL Servers Administration-·       Log maintenance, truncating databases logs, trimming SQL back up, tuning of queries,  ..etc.·       Configure and Monitor Automation tasks -backups/rebuild-reorg indexes/stats job/clear history/integrity check ·       HA/DR Administration (review sync, review AG Dashboard for health) ·       Implement secure environment (no explicit user access/AD domain /groups ·       Review Data Platform resources (CPU, Memory, Storage usage, ability to analyze performance bottlenecks etc.)·       Migrate databases from earlier SQL Server version to the current SQL server version·       Create databases ·       Run commands and scripts in SQL.·       Install and configure SQ Server agents on various SQL database servers.·       Plan for storage spaces requirements and placing them for optimum I/O performance.·       Involve in tuning of database by creating efficient store procedures and T-SQL statements.·       Design, development and maintenance of reports using report services (SSRS).·       Perform backup and restoration of databases, as well as troubleshoot and resolve user problems.·       Develop the monitoring scripts and DBA tool scripts to help DBA to perform the daily tasks.·       Develop various T-SQL store procedures, functions, views and adding/changing tables for data extraction, transformation, load and reporting.·       Support database administrator to troubleshoot and resolve various connectivity problems.·       Perform other DBA activities like including space management and performance monitoring.<b>Certifications:</b>MS SQL Server Administrator (DP-300 Certification within 12 month)

India

Database Administrator III - IN (MS SQL)

Rackspace is building up its Professional Services Center of Excellence on Application Performance Monitoring Suites.  If you enjoy solving complex business problems and can contribute to building next generation of modern applications for our customers helping them understand  the connections between application performance, user experience and  business outcomes creating amazing customer experiences, with modern interpretations of SRE, Observability using Datadog, New Relic, AppDynamics or Dynatrace, working with their suite of products and integrations,then join us!  Rackspace enables businesses to accelerate digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe Datadog, AppDynamics or New Relic will be a large contributor to what we do, and we want talented, creative, and thoughtful individuals to join our team to shape Observability Engineering for our customers.<h3>You Will:</h3><ul><ul><li>Work with customers and implement Observability solutions</li><li>Build and maintain scalable systems and robust automation that supports engineering goals.</li><li>Develop and maintain  monitoring tools, alerts, and dashboards to provide visibility into system  health and performance</li><li>Proactively gather and analyze both metric and log data from systems and applications to perform  anomaly detection, performance tuning, capacity planning and fault isolation.</li><li>Collaborate with  development teams to implement and deploy new features and enhancements,  ensuring they meet reliability, security and performance standards</li><li>Collaborate with team  members to document and share solutions </li><li>Maintain a deep  understanding of the customer’s business as well as their technical  environment </li><li>Identifying performance  bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues</li></ul></ul><h3>You need to have:</h3><ul><ul><li>3+ years of experience designing, building and maintaining AWS EKS, Azure AKS infrastructure with Terraform.</li><li> 3 years' experience with Kafka working within large-scale environment with hundreds of terabytes, up to petabytes, of data ingested from 100s endpoints.</li><li>At least 3+ years of experience designing, building and maintaining Saas environments.</li><li>3+ years as a SRE within a large team with solid experience with Prometheus, Grafana, Datadog. ELK, etc</li><li>3 years' experience building and running Kubernetes clusters with deep expertise in scaling, operators, istig and troubleshooting.</li><li>3 years' experience with observability (monitoring - logging, tracing, metrics)</li><li>3 years experience with GitOps CI/CD processes</li><li>3 years' experience scripting with Python, Go (Golang), bash and AWS CLI tools</li><li>3 years' experience with security operations - security policies, infrastructure, key management, setup of encryption at rest and transport</li><li>3 years of experience with implementing and maintaining disaster recovery (DR) strategies. (MySQL, Zookeeper, etc.)</li></ul></ul>#LI-JB2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Giza

Senior Site Reliability Engineer

<b>JOB TITLE:  Storage &amp; Backup Administrator</b> <b>PRIMARY RESPONSIBILITY:  </b> A Backup &amp; Storage Administrator is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers. As a Backup &amp; Storage Administrator, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Administrator applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. The Administrator maintains, diagnoses, and administers a customer’s environment on various platforms.  Administrator is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment.  The Administrator creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support.  <b>KNOWLEDGE/SKILLS/ABILITY: </b>·       Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers.  ·       Must have experience working in enforced change and risk control environments.·       Strong attention to detail, interpersonal and time-management skills. ·       Self-motivated; ability to maintain excellence in service with moderate supervision. Strong analytical and problem-solving skills. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. ·       Strong knowledge in technology troubleshooting methodologies, design, and implementation. ·       Able to resolve problems in an efficient and timely manner. Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion. ·       Basic knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms. Basic knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems·       Strong working knowledge of Networking, Fiber Channel concepts, and technologies.·       Hands on experience of a combination within Pure, Cohesity, Hitachi , Dell power store / power scale , Qumulo and Brocade Fiber Channel Switches required.  Ability to provide FANATICAL support.·       Basic knowledge of Storage &amp; Backup methodologies.  ·       Excellent time management and organizational skills. ·       Able to work well under pressure and under stressful situations while supporting customers.  <b>JOB COMPLEXITY:  </b>·       Accountable in overseeing team achieve/maintain team level KPIs and Queue health.·       Work on technical tickets, follows pre-defined processes to plan and execute technical change as requested by customers. Responds to queries from customers regarding performance, process and recommendations based on Rackspace best practices.·       Coach team members on developing necessary technical skills that get results.·       Builds new storage configurations via software installation, LUN/Volume provisioning for new requests or expansion requests, host zoning and registration, quality control, and ticket consolidation. Decommission storage devices. Performs host un-zoning and de-registration, and server clean up.·       Performs troubleshooting for host end-to-end connectivity, host-side storage software, and storage component failures·       Escalates critical component failures to engineers. Answers general configuration questions, audits environments, and performs quality control as part of storage fleet management.  Provides performance statistics reporting, software reporting, and storage reporting to meet requests by customers and Rackspace leaders. ·       Work with Customers/Account Teams, Vendors to schedule maintenance activities.·       Audits Array and CORE logs, performance, utilization, and validates data accuracy in Rackspace records. Also audits reference tools such as, Wiki, SharePoint, RSS feed, etc.·       Assists with scheduling and working host-side maintenances including, quality control, HBAs, Re-kicks, LUN expansions and migrations, Cab migrations, and migration cutovers.  Upgrades software, firmware, and drivers, and performs regular system health checks.·       Makes recommendations for process and procedure improvements. ·       Consistent regular interaction with both internal and external customers as well as account managers and management. ·       Resolve escalated customer issues and manage escalations further to internal support. ·       <b>Primary Block Storage Administrator</b> - Pure Storage Performance monitoring, PowerStore 5000T and 1200T Performance Monitoring, Hitachi E590 Performance monitoring, and configuration of all the preceding.·       <b>SAN Monitor and Configuration</b> - Brocade / Broadcom Storage Area Network Director Switch Fabric Zoning and performance monitoring.·       <b>Network Attached Storage</b> - Qumulo SMB Performance and Replication monitoring, Isilon /          PowerScale Performance &amp; Replication.·       VMware virtual machine deployment from template or ISO via Python GUI and PowerShell script     using an Excel file for configuration information. Operating System hardening is performed as part of the build.·       VMware virtual machine build auditing using the same Python GUI and separate PowerShell script·       <b>Backup administration</b> - Cohesity Daily Failed Jobs and Errors Investigate and resolve.   <b>Key Accountabilities</b>·       To provide the highest level of Storage &amp; Backup Technical support·       Create and maintain customer loyalty by serving customers above and beyond their expectations.·       Take ownership of issues until resolution.·       Responsible for solving customer's technical issues.·       Support customers primarily via phone and tickets<b>SUPERVISION:      </b>o  Operates under minimal supervision.o  Expected to reach out to wider team for assistance to perform more complex duties and on any requests not 100% clear on. <b>EXPERIENCE/EDUCATION:  </b>·       Minimum 3 years Storage and Fiber Channel switch experience gained in role with Pure, Cohesity, Hitachi , Dell power store / power scale , Qumulo. experience preferred. Must have at least 4 years’ experience in a customer service-oriented position.  ·       BE/B Tech ·       Must have Storage (<b>Pure, Cohesity, Hitachi , Dell power store / power scale , Qumulo</b>.) related valid certifications.·       At the hiring manager’s discretion, additional relevant experience may substitute for the degree requirements.

Storage &amp; Backup Administrator III - IN

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field</li><li>Proactively identifies and solves problems that impact the management and direction of the business</li><li>Contributes to the development of the organizational function strategy or product or business strategy</li><li>Progression to this level is typically restricted on the basis of individual capabilities and business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Take overall consultative sales leadership for the new business and/or customer relationships with a select base of high value customers.</li><li>Create and implement account development strategies that succeed in exploiting the full business potential of the customer base, in line with business targets and objectives (Annual revenue, account growth through new business (MRR), Army of Promoters (NPS)</li><li>Maintain and agree a twelve-month business account plan, forecast and appropriate reporting framework.</li><li>Understand and position the whole product portfolio, including cloud and applications services to ensure future growth and retention.</li><li>Develop close relationships at every appropriate level and fully understand the business, buying and decision-making process of the accounts.</li><li>Build strategic relationships and Rackspace credibility within the target organization and comfortably engage at all levels of the Customer’s leadership team.</li><li>Proactively seek opportunities to create new revenue streams including joint Business Development activity for new and/or existing enterprise accounts.</li><li>Front all negotiations and tender submissions and facilitate and manage key communications between the company and the Customer to the highest professional standards.</li><li>Maintain a high awareness and knowledge of corporate market, industry and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.</li><li>Work with channel and sales reps to create and support the execution of joint business plans with key partners to drive profitable revenue and new customer acquisition for Rackspace Hosting</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Installed base growth - revenue.</li><li>Execution of new sales opportunities - MRR</li><li>Access to new departments / divisions</li><li>KPIs, documentation, process tracked via Salesforce.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Focused on Professional Services - emphasis in cloud is a positive.</li><li>Consultative selling</li><li>Cloud solutions with emphasis on AWS and Azure</li></ul></ul><h3>Skills</h3><ul><ul><li>Client/Customer Service</li><li>New Account Acquisition Skills</li><li>Strong verbal communications</li><li>Excellent listener</li><li>Data-driven Decision Making</li><li>Analytical Skills</li><li>Negotiation Skills</li><li>Buying Process Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>A plus but not necessarily a must - AWS and Azure Certificates in sales training</li><li>Other recent certificates in cloud technology training</li></ul></ul><h3>Experience</h3><ul><ul><li>12-14 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>160,400 – 282,150</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>170,000 – 299,090</i>•        The anticipated starting pay range for California, New York City and Washington is: 186,900<i> – 329,010</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

United States

Enterprise Sales Executive V - West/Midwest - Remote

JOB DESCRIPTION:  The Fanatical Support for AWS team provides industry leading Fanatical Support™ to Rackspace customers as part of a global  team. Rackspace is hiring AWS Cloud Engineers to deliver Fanatical Support with Amazon Web Services. Fanatical Support for AWS  includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using  your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to  build, deploy, integrate, scale and heal using native AWS and 3rd party tool-chains and automation oriented agile principles. Through both hands-on and consultative approaches, you will be responsible fo supporting customers with tasks including  provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer deployment issues  via phone and ticket. At Rackspace we pride ourselves on our ability to deliver fanatical experience - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires: • Working knowledge of Amazon Web Services Products &amp; Services, Relational and NoSQL Databases, Caching, Object  and Block Storage, Scaling, Load Balancing, CDNs, Terraform, Networking etc • Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting  issues and performance • Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists &amp; load balancing • Good understanding of design of native Cloud applications, Cloud application design patterns and practices • Hands on knowledge using CloudFormation and/or Terraform JOB REQUIREMENTS: Key Accountabilities • Build, operate and support AWS Cloud environments • Assist customers in the configuration of backup, patching and monitoring of servers and services • Build customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability • Respond to customer support requests via tickets and phone calls within response time SLAs • Ticket Queue Management and Ticket triaging – escalating to senior engineers when required • Troubleshoot performance degradation or loss of service as time critical incidents as needed • Drive strong customer satisfaction (NPS) through Fanatical Support • Ownership of issues, including collaboration with other teams and escalation • Support the success and development of others in the team Key Performance Indicators:• Customer Satisfaction scores - NPS • Speed to online- Meeting required delivery times • Performance indicators – Ticket queues, response times • Quality indicators – Peer review, customer feedback PERSON SPECIFICATION:  • Technical achiever with a strong work ethic, creative, collaborative, team player • A strong background in AWS and/or demonstrative hosting-specific technical skills: o Compute and Networking o Storage and Content Delivery o Database o Administration and Security o Deployment and Management o Application Services o Analytics o Mobile Services o CloudFormation/Terraform

AWS Cloud Engineer II - R-21391

<b>AI Ops Roles – Job Descriptions  </b><b>Offshore Solution Architect – AI Ops &amp; Data Platform </b><b>Must Have (Technical) </b>- 10+ years in solution architecture, preferably in AI/DataOps-heavy environments - Strong experience in AWS Glue, Athena, S3, Lambda, CloudWatch - Experience architecting systems using Amazon Bedrock (Agents, Knowledge Base) or SageMaker pipelines - Deep understanding of ETL pipeline orchestration and log telemetry (Airflow, Glue Workflows, Step Functions) - Working knowledge of CI/CD (CodePipeline, CodeBuild, ECR) Good to Have (Technical) - Familiarity with observability tooling (Datadog, X-Ray, Prometheus) - Prior exposure to LangChain or RAG workflows - Terraform/CloudFormation for IaC - Awareness of CBA toolsets like Omnia, Greenfield, Obstack <b>Soft Skills </b>- Strong client-facing communication and documentation skills - Ability to negotiate solution tradeoffs and handle ambiguity - Confident in driving architecture workshops with enterprise stakeholders <b>Project Skills </b>- Translate requirements into architecture and sprint-level workplans - Experience delivering in Agile or DevOps-driven programs - Comfortable working in staff augmentation or client-embedded model <b>Key Responsibilities </b>- Architect and own the delivery of the AI Ops RCA solution end-to-end - Collaborate with client (Tom, Jason) to validate use cases, KPIs, and constraints - Ensure integration of AWS-native tools with client observability, ServiceNow, and DataOps environments - Guide offshore/onshore team in implementation, testing, and rollout - Own platform documentation and handover artifacts

AI Ops /  ML Ops Architect

The <b>Data Center Operations Technician</b> owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. <b>Job Description</b><b>Key Accountabilities</b>• Utilize custom monitoring software and internal ticketing system to provide customer support• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server• Simple operating systems administration to include troubleshooting of login, password and connectivity issues• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers• Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling• Provide technical communication relating to customer configurations in a concise, professional manner• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed• Execute and maintain meticulous 5S and housekeeping practices• Demonstrate no less than full performance in a continuous, consistent, measurable manner• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers<b>Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)</b>• Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations• Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required• Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method• All customer interactions, both internal and external, are conducted in a manner that delights customers• Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date• All areas of responsibility are clean and organized with specific areas designated for all moveable itemsMAIN CONTACTS (external/internal):• Data Center Operations Team Lead (daily: direct manager)• Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)• External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)• Rackspace Vendors (varies: supervision and oversight of work undertaken)<b>REQUIREMENTS: </b>• Diploma holder or above in Information Technology or related disciplines• Minimum 2 years working experience in IT services with 3 years experience in sizeable Data Centre operations is an advantage• Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required• Previous experience in a customer service oriented position preferred• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred• Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred• Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends• Must be able to prioritize work in a fast paced, high pressure environment• Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software<b>• Must be able to lift 50 lbs over head</b><b>• Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) to alternate locations</b>  <b>Rackspace Job Description</b><b>Success in the role requires the following personal qualities:</b>• Effective Communicator• Self Starter• Team Player• Open (Accepting) of Feedback• Ability to Identify Problems• Solicits input from others when making decisions Full Time Position 40Hr WeekRotating shifts  <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Australia

Data Center Operations Technician - AU (Sydney)

<b>Job Title: Network Operations Specialist/Engineer</b><b>Job Overview:</b>As a Network Operations Specialist, you will be responsible for the day-to-day monitoring, troubleshooting, and management of an organization’s network infrastructure. Your role will be crucial in ensuring the availability, performance, and security of the network services, and applications.As an Incident Manager, facilitate technical restoration efforts and communications to achieve service level objectives.   <b>Key Responsibilities:</b><b>Network Monitoring:</b> Continuously monitor the network to ensure uptime and performance, using network monitoring tools to identify and resolve issues proactively.<b>Incident Management:</b> Respond to service-related incidents, troubleshoot issues, and provide solutions to minimize downtime.<b>Documentation:</b> Maintain accurate records of network configurations, incidents,      changes, and performance metrics.<b>Collaboration:</b> Work closely with the IT support team, system administrators, and      other departments to ensure network alignment with organizational goals.<b>Disaster Recovery:</b> Assist in developing and implementing network disaster recovery plans and business continuity strategies.<b>Reporting:</b> Provide regular reports on network performance, incidents, and      improvements. <b>Skills and Qualifications:</b><b>Technical Skills:</b> Experience with network hardware (routers, switches, firewalls,      etc.), operating systems (Linux, Windows Server), and network protocols      (TCP/IP, DNS, DHCP, etc.).<b>Network Monitoring Tools:</b> Familiarity with tools like SolarWinds, Nagios or PRTG for real-time network monitoring.<b>Security Awareness:</b> Knowledge of network security best practices, including VPNs, firewalls, and intrusion detection systems (IDS).<b>Troubleshooting:</b> Strong problem-solving skills to identify and resolve      network-related issues quickly and efficiently.<b>Communication Skills:</b> Ability to clearly document and communicate technical information to non-technical stakeholders. <b>Work Environment:</b>The NOC is 24x7 365 operations, shift may vary due to coverage, projects and      other factors.This role may require working outside of regular scheduled hours to support      after-hours network changes or incident resolution.Remote work may be possible, but candidates should be available for on-site      support as needed.

Network Operations Specialist/Engineer - IN

<b>Designation</b>: Oracle Business Systems Analyst III - IN<b>Role</b>  :  Oracle EBS Finance Business Analyst)<b>Shift Time : </b>Will work either in early morning shift (5:00 AM onwards) or afternoon shift (1:00 PM onwards) or night shift (9:00 PM onwards) on monthly rotation basis. Each shift is of 9 hrs w/1 hr break. and could be either Mon-Fri or Sat-Wed.<b>Skills</b> :  Oracle General Ledger (GL), Oracle Payables (AP), Oracle Receivables (AR) – 6-10 years. Managed Support experience preferred.<b>Detailed Job Description </b>:Oracle EBS Finance Functional Support Analyst. Required Skills - Oracle EBS R12 Payables, Receivables, General Ledger. The resource should be in Oracle EBS experience range of 7-10 years.     Remote Managed Functional Support in rotating shifts.. * Responsible for working on tickets assigned to them in our Ticketing System.. * Creates and monitors SRs with Oracle Support or Rimini Street on behalf of our various customers.. * Work with our Customer Primaries in the ticket resolutions of our various customers’ issues, as per industry best practices.. * Leverages My Oracle Support, Internal Knowledge Base &amp;amp; his knowledge/past experience to troubleshoot various customer issues.. * Follows various Technical and Organizational/Departmental SOPs (Standard Operating Procedures), when required..<b> * Mandatory Skills</b> : Oracle General Ledger (GL), Oracle Payables (AP), Oracle Receivables (AR), Oracle Cash Management (CM), Oracle Fixed Assets (FA) – 5-8 Years majorly Support Exp. in Oracle EBS R12.. <b>* Other Desirable Skill</b>s: Oracle Project Accounting (Project Billing &amp;amp; Costing), Oracle Property Manager, Oracle iExpense, Oracle iReceivables, Oracle Purchasing . * Should possess Very Good Written and Spoken, English Communication Skills. Should be a Very Good Team Player. Oracle Fusion Cloud Experience will be a plus. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Oracle EBS Finance Business Analyst III - IN

Join Rackspace on a major, strategic data transformation initiative for a  key client. This project aims to modernize the client's data  landscape, enabling enhanced reporting, analytics, and data-driven  decision-making across their passenger and cargo operations. You will  play a crucial role in understanding the client's business processes, data  sources, and requirements to shape the future-state data platform.<b>Work location:  This role requires an onsite commitment of 3-4 days a week in New York.</b><b>Position Summary: </b>We are seeking a highly motivated and experienced Business Analyst (BA)  to act as a critical liaison between our airline client and the Rackspace  technical delivery team. The BA will be responsible for eliciting, analyzing,  validating, and documenting business requirements related to data  ingestion, processing, storage, reporting, and analytics. This role requires  a strong understanding of business analysis principles, data concepts, and  the ability to quickly grasp the nuances of airline operations (both  passenger and cargo) and their supporting systems.<h3>Key Responsibilities: Requirement Elicitation &amp; Analysis:</h3><ul><ul><li>Collaborate closely with client stakeholders across various  departments (FlightOps, CargoOps, TechOps, Crew  Management) to understand their business processes, pain  points, and data needs.</li><li>Conduct workshops, interviews, and document analysis to  elicit detailed functional and non-functional requirements for  the data platform. </li><li>Analyze data originating from diverse source systems  including, but not limited to: AIMS, CargoSpot, TRAX,  RampView, CMS, Sable, Ceridian, Salesforce, JDE, Skymetrix,  Harts/Carts, USBank, and Invoice Works. </li><li>Translate business needs into clear, concise, and actionable  requirements documentation (e.g., user stories, use cases,  business process models, data mapping specifications). </li></ul></ul><h3>Key Responsibilities : Data Focus</h3><ul><ul><li>Analyze source system data structures and data relationships  relevant to business requirements. </li><li>Define business rules for data transformation, data quality,  and data validation. </li><li>Develop detailed source-to-target data mapping specifications  in collaboration with data architects and engineers. </li><li>Define requirements for reporting, dashboards, and analytical  use cases, identifying key metrics and KPIs.</li><li>Contribute to the definition of data governance policies and  procedures from a business perspective.</li></ul></ul><h3>Key Responsibilities : Stakeholder Management &amp; Communication</h3><ul><ul><li> Serve as the primary bridge between the airline client's  business users and the Rackspace technical team (Data  Engineers, Data Architects). </li><li>Clearly articulate business requirements and context to the  technical team and translate technical considerations back to  the business stakeholders. </li><li>Facilitate effective communication and collaboration sessions.</li></ul></ul><h3>Key Responsibilities : Documentation and Support</h3><ul><ul><li> Create and maintain comprehensive requirements  documentation throughout the project. </li><li>Develop process flow diagrams (As-Is and To-Be) to visualize  data flows.</li><li>Assist in the creation of test cases and scenarios. </li><li>Support User Acceptance Testing (UAT) by clarifying  requirements and validating results against business needs. </li><li>Support project management activities, including scope  management and change request analysis.</li></ul></ul><h3>Required Qualifications:</h3><ul><ul><li>Bachelor's degree in Business Administration, Information Systems,  Computer Science, or a related field. </li><li>8 to 10 years of experience as a Business Analyst, with a proven track  record on data-centric projects (e.g., Data Warehousing, Business  Intelligence, Data Analytics, Data Migration, Data Platform  implementation). </li><li>Strong analytical and problem-solving skills with the ability to  understand complex business processes and data landscapes. </li><li>Excellent requirements elicitation techniques (interviews,  workshops, surveys, document analysis). </li><li>Proficiency in creating standard BA artifacts (BRDs, User Stories,  Use Cases, Process Flows, Data Mapping). </li><li>Exceptional communication (written and verbal), presentation, and  interpersonal skills. </li><li>Experience working directly with business stakeholders at various  levels. </li><li>Ability to manage ambiguity and work effectively in a fast-paced,  client-facing environment. </li><li>Understanding of data modeling principles. </li></ul></ul><h3>Preferred Qualifications:</h3><ul><ul><li> Experience working within the Airline or Aviation industry  (knowledge of passenger operations, cargo operations, MRO, flight  scheduling, crew management is a significant plus). </li><li>Specific experience analyzing data from or integrating with systems  like AIMS, CargoSpot, TRAX, or similar aviation-specific software. </li><li>Proficiency in SQL for data analysis and querying. </li><li>Familiarity with Agile/Scrum methodologies. </li><li>Experience with BI and data visualization tools like Tableau </li><li>CBAP or similar Business Analysis certification. </li></ul></ul><h3>Personal Attributes:</h3><ul><ul><li>Highly analytical and detail-oriented. </li><li>Proactive and self-motivated. </li><li>Excellent listener. </li><li>Strong collaborator and team player. </li><li>Adaptable and able to learn quickly. </li><li>Client-focused mindset</li></ul></ul><h3>Sponsorship:</h3><ul><ul><li>This role is not sponsorship eligible</li><li>Candidates need to be legally allowed to work in the US for any employer</li></ul></ul><h3>Work Location</h3><ul><ul><li>White Plains, NYC</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is:  $ 136,600 - $ 182,100·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $ 149,500 - $199,300·       The anticipated starting pay range for California, New York City and Washington is: $ 163,900 - $ 218,500 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1 #LI-USA#LI-NYC<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

New York

Business Analyst - Data Analytics (Onsite)

<b>AWS Alliance Manager – APJ Region</b>Location: Sydney Full-time We are expanding our AWS team across APJ and are looking for a dynamic AWS Alliance Manager to drive joint go-to-market initiatives, deepen our AWS relationship, and deliver outstanding outcomes for customers and partners. <b>Candidate profile:</b> You’re a connector, a strategist, and a driver of growth. You know the AWS ecosystem inside out and understand how to turn partnerships into pipeline. With a strong foundation in cloud services and a talent for building trusted relationships, you’re ready to accelerate Rackspace’s AWS business across APJ. If you thrive on collaboration, ownership, and delivering results, we want to hear from you. <b>The Role</b>As the AWS Alliance Manager, you will be the primary point of contact between Rackspace and AWS in the APJ region. Your mission is to build executive relationships, drive strategic collaboration, maximise funding and program opportunities, and accelerate joint customer wins. <b>Key Responsibilities:</b>Act as the single point of contact for AWS partnership management across APJ.Build strong, trust-based relationships with AWS field teams, partner development managers (PDMs), and business leaders.Drive joint planning activities, quarterly business reviews (QBRs), and mutual success metrics.Identify, secure, and manage AWS funding programs (e.g., MAP, OLA, POC funding) for key customer initiatives.Collaborate closely with Sales, Solution Architects, and Marketing to align Rackspace offerings with AWS priorities.Ensure successful execution of co-selling, co-marketing, and customer acceleration programs.Track AWS certifications, competencies, and program compliance to maximize Rackspace’s AWS Partner status.Provide proactive communication to internal stakeholders on AWS opportunities, funding mechanisms, and changes. <b>What We're Looking For</b>Proven experience managing a strategic alliance, ideally with AWS or a similar hyperscaler (3+ years).Deep understanding of AWS programs, funding models, and co-sell motions.Strong relationship management, communication, and stakeholder influencing skills.Highly organised, with strong project management and execution capabilities.Ability to work across complex, matrixed environments and with senior stakeholders.A proactive, growth-oriented mindset passionate about partnerships and customer success.(Preferred)      AWS certifications or experience working within an AWS Partner organisation. <b>Qualifications:</b>Bachelor's degree in Business, Information Technology, Marketing, or related field.3+ years of experience in alliance, channel, or cloud partnership management, preferably with AWS or a hyperscaler.Strong understanding of AWS funding programs (e.g., MAP, OLA), co-sell models, and APN processes.Cloud certifications (AWS Cloud Practitioner or higher) are preferred.Project management skills and experience with Salesforce CRM are advantageous. <b>Preferred Certifications:</b>AWS Certified Cloud Practitioner (or willingness to obtain within 90 days).AWS Partner Accreditations (Business and Technical) and AWS Partner Sales Accreditation.AWS Solutions Architect Associate certification is highly regarded but not mandatory.<b>Why Join Rackspace?</b>Work with one of AWS's top global partners.Collaborate with a dynamic, growing APJ business.Make a real impact on strategic growth initiatives.Enjoy a flexible, supportive, and entrepreneurial culture.Competitive salary, incentive plan, and professional development support.Health cover and Birthday Holidays<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sydney

AWS Alliance Manager - Sydney

Rackspace Technology is a global leading end-to-end hybrid, multicloud, and AI solutions company. We design, build, and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model.  Innovation is at our core and we have a track record of notable industry ‘firsts’.  We were among the first to put customers into data centers, to manage hosting, and to host private cloud on virtual machines. We partnered with NASA to launch OpenStack public cloud. We continue to innovate and evolve and were one of the first companies to take customers on a multi-cloud journey enabled by our deep partnerships with the leading global hyperscalers.  Now we are at the forefront of AI with our recent launch of Foundry for AI by Rackspace (FAIR™) which helps organizations accelerate the adoption of responsible AI through three services offerings: Ideate, Incubate and Industrialize. Our Rackers are some of the brightest minds in the industry and known for putting the customer first.  We value collaboration, innovation and excellence, and are looking for talented people to join our team.<h3>Key responsibilities:</h3><ul><ul><li>Oversees a large geographic area or product/service line to maximize sales revenues and meet corporate objectives.</li><li>Accurately +/- 5% forecasts annual, quarterly, and monthly revenue streams.</li><li>Develops specific plans to ensure revenue growth.</li><li>Develop and manage executive relationships by conducting business driven discussions, whilst also leading negotiation, planning, strategy and execution.</li><li>Attract, hire, onboard and retain top sales talent.</li><li>Scaling revenue growth, interaction and engagement with other critical parts of the organization.</li><li>Coordinates appropriate company resources to ensure efficient and consistent sales.</li><li>Responsible for a broad geographic region or a fairly large geographic area.</li><li>Drive long-term revenue, infrastructure consumption and digital transformation.</li><li>Establish, grow, and manage partner relationships.</li><li>Meet or exceed goals for partner driven revenue and pipeline</li></ul></ul><h3>Experience and skills:</h3><ul><ul><li>Bachelor's degree in business, sales, or marketing or equivalent training in business or sales management preferred.</li><li>Strong experience in a Director or senior sales leadership role managing a sales team with proven success.</li><li>Technical sales experience highly desirable, particularly within Managed/Professional Services experienced selling cloud solutions where the sale is complex, transformation and value focused</li><li>You are currently in a sales leadership role with an outstanding track record of personal and team success.</li><li>Customer focused, with proven ability to maintain successful stakeholder relationships with strong business judgement and ability to think/ act both strategically and tactically.</li><li>Invaluable knowledge of company's products/services, pricing practices, and selling skills.</li><li>Effective management skills with ability to manage a major portion of the company's sales operations.</li><li>Excellent time management, communication, decision-making, human relations, presentation, and organization skills.</li><li>Ability to communicate technical info and ideas so others will understand.</li><li>Ability to make appropriate decisions considering the relative costs and benefits of potential actions.</li><li>Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.</li><li>Ability to coach and motivate less experienced team members to achieve their goals.</li><li>Ability to establish a long term vision and execute it.</li><li>A demonstrated ability to think globally and address issues locally while motivating a team to act with speed, commitment, and consistency.</li><li>Ability to successfully work and promote inclusiveness in small groups.</li><li>Ability to provide FANATICAL support.</li></ul></ul>#LI-SM6<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

London

Director, Sales Acquisition UK.

We are seeking a highly motivated and experienced Business Analyst (BA) to act as a critical liaison between our Clients and the Rackspace technical delivery team. The BA will be responsible for eliciting, analyzing, validating, and documenting business requirements related to data ingestion, processing, storage, reporting, and analytics. This role requires a strong understanding of business analysis principles, data concepts, and the ability to quickly grasp the nuances of airline operations (both passenger and cargo) and their supporting systems. Key Responsibilities: Requirement Elicitation &amp; Analysis:• Collaborate closely with client stakeholders across various departments  to understand their business processes, pain points, and data needs.• Conduct workshops, interviews, and document analysis to elicit detailed functional and non-functional requirements for the data platform.• Analyze data originating from diverse source systems • Translate business needs into clear, concise, and actionable requirements documentation (e.g., user stories, use cases, business process models, data mapping specifications). Data Focus:• Analyze source system data structures and data relationships relevant to business requirements.• Define business rules for data transformation, data quality, and data validation.• Develop detailed source-to-target data mapping specifications in collaboration with data architects and engineers.• Define requirements for reporting, dashboards, and analytical use cases, identifying key metrics and KPIs.• Contribute to the definition of data governance policies and procedures from a business perspective. Stakeholder Management &amp; Communication:• Serve as the primary bridge between the airline client's business users and the Rackspace technical team (Data Engineers, Data Architects).• Clearly articulate business requirements and context to the technical team and translate technical considerations back to the business stakeholders.• Facilitate effective communication and collaboration sessions. Documentation &amp; Support:• Create and maintain comprehensive requirements documentation throughout the project.• Develop process flow diagrams (As-Is and To-Be) to visualize data flows.• Assist in the creation of test cases and scenarios.• Support User Acceptance Testing (UAT) by clarifying requirements and validating results against business needs.• Support project management activities, including scope management and change request analysis.<h3>Required Qualifications:</h3><ul><ul><li>Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.</li><li>5+ years of experience as a Business Analyst, with a proven track record on data-centric projects (e.g., Data Warehousing, Business Intelligence, Data Analytics, Data Migration, Data Platform implementation).</li><li>Strong analytical and problem-solving skills with the ability to understand complex business processes and data landscapes.</li><li>Excellent requirements elicitation techniques (interviews, workshops, surveys, document analysis).</li><li>Proficiency in creating standard BA artifacts (BRDs, User Stories, Use Cases, Process Flows, Data Mapping).</li><li>Exceptional communication (written and verbal), presentation, and interpersonal skills.</li><li>Experience working directly with business stakeholders at various levels.</li><li>Ability to manage ambiguity and work effectively in a fast-paced, client-facing environment.</li><li>Understanding of data modeling principles.</li></ul></ul><h3>Preferred Qualifications:</h3><ul><ul><li>Experience working within the Airline or Aviation industry (knowledge of passenger operations, cargo operations, MRO, flight scheduling, crew management is a significant plus).</li><li>Specific experience analyzing data from or integrating with systems like AIMS, CargoSpot, TRAX, or similar aviation-specific software.</li><li>Proficiency in SQL for data analysis and querying.</li><li>Familiarity with Agile/Scrum methodologies.</li><li>Experience with BI and data visualization tools (e.g., Tableau, Power BI, Qlik).</li><li>CBAP or similar Business Analysis certification.</li></ul></ul><h3>Personal Attributes</h3><ul><ul><li>Highly analytical and detail-oriented.</li><li>Proactive and self-motivated.</li><li>Excellent listener.</li><li>Strong collaborator and team player.</li><li>Adaptable and able to learn quickly.</li><li>Client-focused mindset</li></ul></ul>The successful candidate will thrive in a dynamic and challenging environment, contributing to critical technical analysis, and aiding in efficient decision-making processes. If you possess a passion for technical business analysis and are ready to take on diverse challenges, we welcome you to apply and become a part of our team.#LI-LP2#LI-Remote

Business Analyst (Data)

As a full spectrum AWS integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally. <b>Overview</b>As a Big Data Architect, you are passionate about data and technology solutions, are driven to learn about them and keep up with market evolution. You will play an active role in delivering modern data solutions for clients including data ingestion/data pipeline design and implementation, data warehouse &amp; data lake architectures, cognitive computing and cloud services. You are enthusiastic about all things data, have strong problem-solving and analytical skills, are tech savvy and have a solid understanding of software development. If you get a thrill working with cutting-edge technology and love to help solve customers’ problems, we’d love to hear from you. It’s time to rethink the possible. Are you ready?<h3>What you’ll be doing:</h3><ul><ul><li>Lead, define and implement end-to-end modern data platforms in support of analytics and AI use cases</li><li>Collaborate with enterprise architects, data architects, ETL developers &amp; engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities</li><li>Address aspects such as data privacy &amp; security, data ingestion &amp; processing, data storage &amp; compute, analytical &amp; operational consumption, data modeling, data virtualization, self-service data preparation &amp; analytics, AI enablement, and API integrations</li><li>Be the technical liaison between customers and engineering teams</li><li>Directly collaborate with the sales team to formulate and execute a sales strategy to facilitate the adoption of AWS and big data technologies and help build offerings</li><li>Be an AWS evangelist by educating a variety of customers on the value of AWS and AWS’s Data services</li><li>Traveling up to 50% of the time </li></ul></ul><h3>Qualifications &amp; Experience:</h3><ul><ul><li>5+ years experience leading engagements from design to implementation of creative data solutions leveraging the latest in Big Data frameworks, supporting on-premise, cloud (Ideally AWS) and hybrid architectures to enable use cases in analytics and AI</li><li>5+ years experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads</li><li>3+ years experience with analytics/data management strategy formulation, architectural blueprinting, business case development and effort estimation of disruptor based analytics</li><li>3+ years working in the cloud or multi-server complex environments.  Experience with AWS a requirement.</li><li>Ability to simplify complex technical concepts into an easy-to-understand non-technical language in order to facilitate, communicate and interact with executives and business stakeholders</li><li>Experience with Agile development methods in data-oriented projects </li></ul></ul><h3>Strong candidates will also have some of the following capabilities:</h3><ul><ul><li>Strong SQL, Database, Data Modeling, Data Warehousing and Development skills</li><li>Strong programming / scripting experience using various languages such as Java, .NET, Python, Scala, Javascript, etc.</li><li>Experience in Cloud Big Data &amp; Analytics Services on the cloud (AWS preferred ie. S3, Redshift, Athena, EMR, Glue, Quicksigh,, etc.)</li><li>Experience with Dashboarding and Reporting Tools used in the Industry (Tableau, Qlik, etc.)</li><li>Experience with industry ETL tools (Informatica, Talend, SSIS, etc.)</li><li>Have strong people management skills: leading teams, training, onboarding, offboarding, etc.</li><li>Certifications in architecture, data engineering and development from AWS (Preferred)</li><li>Subject matter data expertise in Financial Services (Banking, Insurance), Consumer Products (Retail), Energy &amp; Resources, Life Sciences 		(Healthcare) and Government (Transport, Higher Ed, Social Services) industries</li><li>Experience with implementation of data security, encryption, PII/PSI legislation, identity and access management across sources and environments</li><li>Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, powershell, Bitbucket, etc.</li></ul></ul><h3>Educational Qualifications:</h3><ul><ul><li>Bachelor’s Degree or higher in quantitative areas such as Computer Science, Information Management, Big Data &amp; Analytics, or a related field is desired</li></ul></ul>#LI-VM1#LI-Remote#Rackspace#LI-Rackspace<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Data Architect - Big Data (AWS) - Canada

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. We are looking for a Machine Learning Architect with experience in cloud (AWS preferred) who is passionate about helping customers build AI/ML solutions at scale. Being an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a delivery team, helping to enable innovation by creating state of the art Machine Learning solutions that align to business goals.   This role includes responsibilities both as a Professional Services Machine Learning Architect and as a hands-on Machine Learning engineer on customer engagements.  The qualified Machine Learning Architect will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate &amp; mobilize resources, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated, driven, collaborative, passionate about machine learning, and want to have a direct positive impact on our customer's business. Strong communication skills and emotional intelligence are also needed to help develop a team that works with you.  <b>Work Location: Remote</b> <h3>Key Responsibilities:</h3><ul><ul><li>Design machine learning solutions and execute machine learning projects end to end from proof-of-concept stage to deployment in production using cloud native technologies and state of the art machine learning models.  </li><li>Be technically focused but work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed. </li><li>Be responsible for all phases of the project from problem definition, data annotation, model development, model deployment to end user documentation/training.  </li><li>Design the architecture of ML solutions on cloud platforms (AWS, Azure, GCP) including MLOPs. </li><li>Stay abreast of the latest developments. Read the latest published machine learning research and adapt the models to solve customer’s problems.  </li><li>Establish credibility by demonstrating technical excellence and delivering value through solutions you build.  Develop strong relationships with our customers. </li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Masters with 10+ years of experience or PhD with 6+ years of experience in Machine Learning, Natural Language Processing (NLP) and Deep Learning. </li><li>Minimum 5+ years of experience architecting and building Machine Learning solutions. </li><li>Minimum 5+ years of experience with cloud platforms (AWS, GCP, Azure).  </li><li>Experience building ML models and strong knowledge of ML techniques is required.  </li><li>Experience with hugging face, TensorFlow/pytorch, transformer architectures, prompt engineering, agentic systems, LLMs. </li><li>Strong coding experience in Python and architectural patterns like microservices. </li><li>Solid understanding of agile methodologies and experience in planning machine learning projects from inception to production deployment.  </li><li>Strong problem-solving skills and the ability to lead a team on “what’s next” when encountering a technical issue in a machine learning project. </li><li>Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. </li></ul></ul><h3>Travel:</h3><ul><ul><li>As per business requirements</li></ul></ul>$153,000 - $244,700 a year#LI-VM1#LI-Remote#Rackspace#LI-Rackspace<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Machine Learning Architect (AWS) - Canada

ION Group

<b>The Role:</b>We are seeking a <b>Business Resilience &amp; Regulatory Specialist</b> to play a key role in ensuring compliance with the <b>Digital Operational Resilience Act (DORA)</b> and supporting the transition to <b>business-as-usual (BAU) processes</b>. This role is strategically critical in strengthening our operational resilience, ensuring regulatory compliance, and mitigating potential operational disruptions. The successful candidate will have a strong regulatory background and be pivotal in meeting program delivery requirements while coordinating with various stakeholders.Experience in managing key stakeholder relationships and a solid technical understanding are essential.<h3>Responsibilties:</h3><ul><ul><li><b>Regulatory Compliance &amp; Framework Development:</b></li><li>Support the implementation of a comprehensive business resilience framework aligned with DORA and other regulatory requirements (e.g., NIST, ISO 22301, ISO 27001).</li><li>Develop training materials, policies, controls, and risk assessment methodologies to ensure adherence to regulatory standards.</li><li>Support key pillars of the DORA program, including ICT Risk Management, Digital Resilience Testing, and Third-Party Risk Management (TPRM).</li><li><b>Stakeholder Coordination &amp; Engagement:</b></li><li>Design and execute DORA related workshop to support the successfully delivery of the DORA programme.</li><li>Ensure all stakeholders are engaged and informed during the DORA compliance implementation and transition to BAU.</li><li>Facilitate program delivery requirements and track progress towards compliance objectives.</li><li>Work closely with SMEs, legal teams, and business functions to ensure seamless regulatory adherence.</li><li><b>Training &amp; Awareness:</b></li><li>Design and execute DORA related workshop to support the successfully delivery of the DORA programme.</li><li>Develop and deliver training programs to educate employees on resilience and risk management practices.</li><li>Foster a culture of preparedness and continuous improvement across ION Markets.</li></ul></ul><h3>Experience, Skills and Qualifications:</h3><ul><ul><li><b>Bachelor’s or Master’s degree</b> in Business, Risk Management, Cybersecurity, Information Technology, or a related field.</li><li><b>Minimum 5 years of  experience</b> in cybersecurity, operational resilience, systems architecture, or related fields, with extensive exposure to <b>Operational Resilience, particularly DORA</b>.</li><li>Strong understanding of <b>UK regulatory requirements</b> and frameworks such as DORA, NIST, ISO 22301, and ISO 27001.</li><li>Proven experience conducting <b>risk assessments, regulatory compliance reviews, and resilience testing</b>.</li><li>Ability to <b>translate regulatory requirements into actionable plans</b> and track them to completion.</li><li>Strong <b>stakeholder management</b> and ability to work with cross-functional teams in a fast-paced, regulatory-driven environment.</li><li><b>Proficiency in risk management tools</b>, business continuity software, and regulatory reporting systems.</li></ul></ul><h3>Preferred Skills &amp; Competencies:</h3><ul><ul><li><b>Certifications</b> such as <b>CISSP, CISM, CRISC, or CBCP</b> are highly desirable.</li><li><b>Experience in Agile environments</b> and managing multiple priorities efficiently.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Excellent <b>communication and presentation skills</b>, with the ability to convey complex regulatory information to diverse stakeholders.</li><li>A collaborative mindset with the ability to work effectively in complex environments.</li></ul></ul>If you are passionate about <b>operational resilience, regulatory compliance, and risk management</b>, we encourage you to apply and contribute to strengthening our organization's resilience framework.<b>About Us</b>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor

Business Resilience &amp; Regulatory (DORA) Specialist

The leading job board for Cyber Security Jobs. Start your career in Information Security Industry. Jobs are updated daily.

Job Position and Company	Location	Tags	Posted
Data Architect (Azure and Databricks) - IN at Rackspace	Full Time
Database Administrator III - IN (MS SQL) at Rackspace	Full Time Administrator
Senior Site Reliability Engineer at Rackspace	Full Time
Storage & Backup Administrator III - IN at Rackspace	Full Time Administrator Manager Windows
Enterprise Sales Executive V - West/Midwest - Remote at Rackspace	Remote Full Time Manager
AWS Cloud Engineer II - R-21391 at Rackspace	Full Time Windows
AI Ops / ML Ops Architect at Rackspace	Full Time
Data Center Operations Technician - AU (Sydney) at Rackspace	Remote Full Time Manager Windows
Network Operations Specialist/Engineer - IN at Rackspace	Remote Full Time Manager Windows
Oracle EBS Finance Business Analyst III - IN at Rackspace	Remote Full Time Analyst Manager
Business Analyst - Data Analytics (Onsite) at Rackspace	Full Time Analyst
AWS Alliance Manager - Sydney at Rackspace	Full Time Manager
Director, Sales Acquisition UK. at Rackspace	Full Time
Business Analyst (Data) at Rackspace	Remote Full Time Analyst
Senior Data Architect - Big Data (AWS) - Canada at Rackspace	Remote Full Time Javascript
Machine Learning Architect (AWS) - Canada at Rackspace	Remote Full Time Consulting
Business Resilience & Regulatory (DORA) Specialist at ION Group	Remote Full Time CISM Consulting

Cyber Security Jobs

37 Cyber Security Jobs. Page 2 of 2

Subscribe to the weekly
Cyber Security Jobs Newsletter