Rackspace

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.Technical Service Delivery Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace managed services delivery teams.  They ensure that their customers technical, administration and specialist operational needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client -identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.  Technical Service Delivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing and maintaining positive customer relations with clients, which can substantially affect service and/or product revenue. Focus of work may be in pre-sale/post-sales or both. <b>German language skills (C1/C2 or native) are highly advantageous.</b><h3>Key Responsibilities </h3><ul><ul><li>Building strong partnership relationships with customers.</li><li>Maintain oversight of Incidents, Changes and Service Requests, co-ordinate Rackspace managed services/Customer teams to deliver within service SLAs.</li><li>Perform regular incident reviews, proactively tune alarm thresholds and drive automation initiatives to minimise manual intervention.</li><li>Manage data protection and patching activities, and report on success and failure.</li><li>Implement capacity and performance management strategies, forecast growth and where appropriate scale in advance of requirements to avoid service issues.</li><li>Document, implement and regularly test BCP and Data Recovery procedures.</li><li>Review service failures and produce incident reports when required.</li><li>Work with the customer and assigned delivery engineers to manage DevOps and Cloud engineering services using agile project methodologies. </li><li>Host regular backlog planning, retrospective workshops and forecast accurate delivery schedules with customer product teams.</li><li>Schedule customer maintenance and ensure appropriate quality checks have been completed.</li><li>Identify deprecated cloud services and plan to decommission or replace services before end of service date.</li><li>Ensure appropriate documentation is in place for specific service requirements.</li><li>Organize and chair quarterly service review meetings. </li><li>Calculate, review and report on service SLAs, SLOs and other contractual commitments.</li><li>Manage and maintain and issues and risks log, and regularly review with your leadership.</li><li>Manage assigned contracts to budget, demonstrate accurate forward resource forecasting, identify and delivery year on year margin improvement throughout contract term.</li><li>Where required forward plan and manage shift rotas and ensure sufficient coverage to provide service needs. Make allowances for holidays and sickness and growth in staff planning.</li><li>Responsible for adhering to company security policies and procedure as directed. </li></ul></ul><h3>General Responsibilities</h3><ul><ul><li>Identify and assist with coaching and development for team members.</li><li>Seek opportunities to drive change and development of products, the team, and processes. </li><li>Shows business acumen, understands financial terminology and can demonstrate adapting style and approach to different business contacts.</li><li>Strive towards a world class target of 80% for the Net Promoter Score.</li><li>Ensure high End of Ticket Ratings through world class Service Delivery Management.</li><li>Contribute to install base growth by identifying new business / upgrade opportunities.</li><li>Accurately forecast churn and engage managers / business development consultants to avoid defection. </li></ul></ul><h3>Skills &amp; Experience</h3><ul><ul><li>Tenacious problem solver, will own issues until full resolution.</li><li>Experience in operating ITIL based IT support services, using Incident, Change, Problem management.</li><li>Experience of operating IaaS, PaaS &amp; SaaS services is at least one public cloud provider.</li><li>Experience of public cloud optimisation and cost management tooling.</li><li>Excellent communication skills, both written and verbal with great attention to detail.</li><li>Strong rapport and relationship building skills with both internal departments and external customers.</li><li>Good organizational, time management and prioritization skills.</li><li>Able to take a creative approach to situations and problem solving.</li><li>A minimum of three years experience in a technical role.</li><li>Intermediate level experience of Project Management.</li><li>Knowledge of agile project approaches such as Sprint/Scrum and Kanban.</li><li>Due to 24x7x365 operation, must be willing to be available for occasional out of hours work.</li></ul></ul>#LI-LP2#LI-Remote

Poland

Technical Service Delivery Manager

ION Group

<b>Role Description</b>●   Support  and advise on management of information security and associated controls;●   Support and advise on management of risk and provide a transparent view of risk posture to stakeholders;●   Support and advise on compliance with relevant control standards, regulation and audit requirements;●   Support the oversight and monitoring of risk in line with the ISMS;●   Collaborates with security and audit teams to ensure controls are operating in line with policies. <b>Key Tasks</b>As part of the Governance, Risk and Compliance Team within ION Markets, the resource will deal with the following activities:●   Document  and monitor risk and control environment to identify existing and emerging risks and issues;●   Evaluate  and document issues related to changes in the risk environment and risk  priorities;●    Identify and aggregate thematic risk related to findings and trends, e.g. regulatory preparedness, thematic concerns;●   Engage Internal Audit to discuss risk posture and audit inputs; <b>Required Skills, Qualifications, and Experience</b> <b>Knowledge of:</b> ●   Working within the technical financial services industry, or other highly regulated industries●    Information security management, governance, and compliance principles, practices, laws, rules and regulations,●    Information technology systems and processes, network infrastructure, data architecture, data processes and protocols;●    Cyber and cloud security standard frameworks●   Information systems auditing, monitoring, controlling, and assessment process;●   Incident response management●   Risk assessment and management methodology <b>Skills in:</b>●    Developing and implementing enterprise governance, risk, and compliance strategy and solutions;●    Researching and understanding security information related to internal and external organizations using online and other sources;●   Management of technology vulnerability and threat information;●   Security project management and planning;●   Risk management, information security and audit management lifecycles <b>Ability to:</b>●   Effectively communicate technical issues to diverse audiences, both in writing and verbally;●   Evaluate and update and/or revise programme materials;●    Handle sensitive and confidential matters, situations, and data;●   Understand and follow broad and complex instructions; <b>Preferred Certifications:</b>At least one of the below●   CISM;●   CISA;●   CRISC;●   CISSP.<b>About Us</b><b>:</b>We’re a diverse group of visionary innovators who provide trading and workflow automation software, data, and business insights to corporations, central banks, financial institutions, and governments. We are a truly global company; we employ 13,000+ people at 60+ offices and serve 4,800+ customers worldwide. <b>Important notes:</b>According to the Italian Law (<a href="http://l.68/99" rel="noopener noreferrer nofollow ugc" target="_blank">L.68/99</a>) please note that candidates from the disability list will be given priority. Due to the high volume of applications, only those candidates that meet the required criteria for selection will be contacted. Please do not apply if you don’t currently have the legal right to work in Italy, or if that right is just about to expire, or if that right has restrictions imposed which would prevent you from undertaking a full-time employment contract.

Pisa

Junior Cyber Security Analyst

Acronis

<p>Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Compensation Consultant to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. </p>
<p>We are seeking an experienced and strategic Compensation Consultant to join our Human Resources Center of Excellence team. The Compensation Consultant will be primarily responsible for designing and implementing competitive pay ranges across the globe for all departments within the Company. This role requires a deep understanding of global compensation practices, regulatory requirements, and market trends to ensure our compensation programs support our business objectives and attract, retain, and motivate top talent. This is a 12-month contract position.</p>
<p><strong>WHAT YOU'LL DO</strong></p>
<ul>
<li>Develop and maintain competitive pay ranges for all roles across the organization, ensuring alignment with market data and internal equity</li>
<li>Conduct comprehensive market analysis to benchmark salaries and ensure our compensation practices are competitive and aligned with industry standards</li>
<li>Ensure compliance with global, national, and local compensation regulations and labor laws</li>
<li>Lead job evaluation processes to determine appropriate pay levels for new and existing positions</li>
<li>Maintain accurate compensation data and documentation, and provide reporting and analysis when required</li>
<li>Stay updated with industry trends and best practices in compensation and rewards and proactively recommend improvements to our compensation programs.</li>
</ul>
<p><strong>WHAT YOU BRING</strong></p>
<ul>
<li>5 years of compensation experience</li>
<li>Experience evaluating compensation programs and developing recommendations to meet business objectives</li>
<li>Knowledge of compensation best practices</li>
<li>Fluent English both written and verbal</li>
<li>Strong internal customer focus with desire to learn all aspects of the business</li>
<li>High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy </li>
<li>Strong written and verbal communication and interpersonal skills</li>
<li>Outstanding organizational, problem solving, and multi-tasking skills</li>
<li>Collaborative, team-player with a commitment to succeed and never give up attitude</li>
<li>Self-motivated, proactive, and able to work with minimal supervision</li>
</ul>
<p>*Please submit your resume and application in English</p>
<p><strong>WHO WE ARE</strong> </p>
<p>Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. </p>
<p>A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. </p>
<p>Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. </p>
<p><em>Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.</em> </p>
<p>#LI-CW1 </p>

Canada

Compensation Consultant (12-Month Contract)

We are looking for a critical thinker with strong analytical skills and able to communicate results across all levels of the organization. Your primary responsibility will be leading the Internal Audit &amp; Compliance Department reporting directly to the Board of Directors.You could be based in Pisa or Milan office. <h3>Your responsibilities</h3><ul><ul><li>Leads the Internal Audit function and develops compliance and risk management methodologies and procedures;</li><li>Develops the Annual Audit Plan using appropriate risk-based methodologies;</li><li>Leads the successful development, management and end-to-end execution of Audit and Compliance Plans;</li><li>Performs audits and investigations as a lead auditor in all areas (in particular IT Audit, <a href="http://D.lgs" rel="noopener noreferrer nofollow ugc" target="_blank">D.lgs</a>. 231/01, GDPR, ISMS ISO 27001, QMS ISO 9001);</li><li>Ensures results are achieved in a timely manner by applying state-of-the-art methodologies while keep key stakeholders updated;  </li><li>Presents results and subsequent recommendations to Top Management and Board of Directors appropriately;</li><li>Coordinates the process of drafting and updating policies, procedures and company operating instructions;</li><li>Coordinates the updating of the 231/01 and GDPR system model and support the Supervisor Body and the Data Protection Officer;</li><li>Acts as an internal consultant for governance, risk management, and control activities for Top Management and Board of Directors;</li><li>Coaches and mentors team members.</li></ul></ul><h3>Your skills, experience, and qualifications</h3><ul><ul><li>Ms Degree in Economics, Computer Science/Engineering or an equivalent degree;</li><li>A minimum of 5 years of professional experience in a consulting firms or in a company in the area of Internal Audit, Compliance and IT Audit;</li><li>Excellent knowledge of international standard for the professional practice of internal auditing;</li><li>Good knowledge of: IT and Cybersecurity auditing and controls framework, management systems standard- such as ISO 9001 and ISO 27001, and good knowledge of <a href="http://D.Lgs" rel="noopener noreferrer nofollow ugc" target="_blank">D.Lgs</a> 231/01 and GDPR;</li><li>Professional certifications such as CIA, CISA, Lead auditor ISO 27001 and ISO 9001 would be a plus;</li><li>Knowledge of main banking and insurance laws and regulations on IT security and internal controls (Bank of Italy Regulations, EBA, ESMA, MIFID II, NIS Directive, etc.) would be a plus.</li><li>Strong process and/or project management skills;</li><li>Detail-oriented, organized and able to prioritize;</li><li>Strong sense of urgency with a demonstrated record of meeting commitments despite pressure;</li><li>Strong analytical and problem-solving skills;</li><li>Good knowledge of the Microsoft Office package;</li><li>Strong oral and written communication skills in English and Italian;</li><li>Willing to travel;</li><li>EU Work Permit.</li></ul></ul><b>What we offer:</b> ·      A full time, permanent employment contract;·      An opportunity to grow in the role and within our organization;Important notes:According to the Italian Law (<a href="http://l.68/99" rel="noopener noreferrer nofollow ugc" target="_blank">L.68/99</a>) please note that candidates from the disability list will be given priority. Due to the high volume of applications, only those candidates that meet the required criteria for selection will be contacted. We will only consider direct applications. CVs received via recruitment agencies will not be accepted.

Milan

Internal Audit & Compliance Manager

Rackspace is looking for a Senior Legal Counsel to provide legal leadership and support to the International Sales team.  The International region includes our offices and operations in EMEA and APJ.  The successful candidate will be a key member of the International Legal team which is responsible for managing all EMEA and APJ legal commercial matters for the global business.  The role is primarily focused on providing commercial contracts support to the sales teams mainly in the EMEA region and will work closely with the business leaders to help them achieve their projected sales growth.  The successful candidate will report to the VP, Deputy General Counsel International, who is based in the UK.  <h3>Key Accountabilities</h3><ul><ul><li>Acting as a dedicated Legal business partner for all German commercial transactions, with a strong focus on sales, and supporting other transactions in the EMEA region.</li><li>Structuring, negotiating and drafting sales, partner and related agreements which can range from standard contracts to bespoke, complex and enterprise transactions.  </li><li>Advising senior executives and other business team members on general legal and contract specific issues and risks, their impact and mitigating actions. </li><li>Providing the requisite legal approval on sales contracts in accordance with our standard policies and procedures, escalating non-standard matters to the VP, Deputy General Counsel.</li><li>Partnering with our International Legal team and US Legal team to ensure we have a consistent global approach in the way we work with our internal clients. </li><li>Providing training to the sales teams on legal engagement and our standard legal policies and procedures</li><li>Attending regular meetings with the sales and legal stakeholders, providing written progress reports and delivering on process improvement initiatives.</li><li>Providing employment legal support where required. </li></ul></ul><h3>Person Specification</h3><ul><ul><li>Dual qualified (Germany and UK) solicitor with over 5 years post qualified experience, with a strong academic background.</li><li>Previous in-house legal experience working as a sales lawyer for a global technology company.  </li><li>Extensive background in information technology and data protection law </li><li>Proven experience in negotiating sales contracts on customer calls and leading complex contract negotiations.</li><li>A good understanding of cross jurisdictional issues that may arise when negotiating global agreements with multinational companies, particularly in relation to the EMEA region.  </li><li>Ability to build strong relationships with internal client and legal stakeholders and act as a business enabler.</li><li> Confident in advising senior management on legal, risk and strategic issues with a willingness to challenge when required. </li><li>Flexible approach, willing to accommodate UK working hours to support our EMEA sales teams. </li><li>Ability to simplify, problem solve, multitask and work effectively against deadlines.</li><li>Excellent commercial and strategic business judgment.</li><li>Fluent in German and English.</li></ul></ul><h3>Main Contacts (Internal/External)</h3><ul><ul><li>International Legal team </li><li>International leadership and sales teams</li><li>US Legal team</li><li>Rackspace customers and partners </li></ul></ul>#LI-LP2#LI-Remote

United Kingdom

Senior Legal Counsel

Apply to Contract Cyber Security Jobs in companies remotely and near you. New Contract Cyber Security Jobs added daily.

Job Position and Company	Location	Tags	Posted
Technical Service Delivery Manager at Rackspace	Remote Full Time Manager Contract
Junior Cyber Security Analyst at ION Group	Remote Full Time CISM Audit Analyst
Compensation Consultant (12-Month Contract) at Acronis	Remote Full Time Consultant Contract
Internal Audit & Compliance Manager at ION Group	Full Time Consultant Audit Manager Consulting
Senior Legal Counsel at Rackspace	Remote Full Time Contract

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