Acronis

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Technical Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Cloud Technical Priority Support Engineer, you will support Acronis’ MSP's, partners, and customers in NAM, and function as the main technical support expert for Acronis’ cloud products and services. You will be responsible for resolving technical incidents, crafting solutions, submitting bug reports, coordinating complex tasks with other teams (Engineering, QA, DCO, Product Management, etc.), and communicating with customers to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO:
<ul>
<li>Troubleshoot and resolve various technical incidents for Acronis’ corporate Cloud customers and partners involving various software, networking, and hardware environments</li>
<li>Build and maintain strong relationships with customers and partners</li>
<li>Interact with various departments to efficiently resolve complex technical customer issues</li>
<li>Provide technical advice and help train and mentor junior team members by sharing your technical expertise and best practices</li>
<li>Maintain deep knowledge of Acronis’ operations and products to support client requests in the best possible way</li>
<li>Stay up to date with the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)</li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues</li>
</ul>
WHAT YOU BRING:
<ul>
<li>1+ years of experience in technical support role</li>
<li>Experience working in applications support / security support, MSP, MSSP is a plus</li>
<li>One or more of the following:</li>
<ul>
<li>Network expertise - knowledge in Wireshark, tcpdump, iperf; experience with deploying and troubleshooting network services like DHCP, DNS, VPN; network routing and switching management; CCNA/JNCIA as baseline</li>
<li>Windows Server expertise - knowledge in gathering and analyzing various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer</li>
<li>Virtualization expertise - knowledge in deploying and managing various enterprise-grade hypervisors: VMware ESXi / Microsoft Hyper-V / KVM / Virtuozzo</li>
<li>Business applications expertise - administrator experience with one or more of the following: Active Directory, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, HTTP servers)</li>
<li>Storage systems expertise - knowledge in backend storage configuration and troubleshooting for NFS, iSCSI, S3, NetApp; iLO / iDRAC / IMPI power user; general knowledge of hardware troubleshooting for the enterprise grade servers: Dell, HP, Super Micro)</li>
<li>Linux/UNIX expertise (application and configuration management; CLI power user; RHCSA as baseline; RHCE is a plus)</li>
</ul>
<li>Good communication skills and customer focus</li>
<li>Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues</li>
<li>Ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Fluent English, both written and verbal</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-CW1

Atlanta

Cloud Technical Support Engineer

Rackspace

Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. <h3>Career Level Summary</h3><ul><ul><li>Master-level seller.</li><li>Recognized as an authority within industry and/or area of specialization.</li><li>Demonstrates mastery of sales techniques.</li><li>Completes the most-complex sales to the company's most important customers.</li><li>Acts independently.</li><li>Maintains a large, influential network of contacts with highly visible industry presence.</li><li>Recognized as an subject-matter expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function.</li><li>Solves unique problems that have a broad impact on the business.</li><li>Contributes to the development of organizational sub-function strategy.</li><li>Progression to this level is typically restricted on the basis of business requirements.</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Strategic Agility: Demonstrates the intellectual dexterity to quickly pivot thinking and solutions based on new information. Creates strategies that demonstrate customer focus and knowledge of the business at hand while leaving room for innovation and agile execution.</li><li>Drive for Results: Drives high performance with unwavering commitment. Passionately persists in the face of adversity and change. Tracks progress and holds self and others accountable for results. Comfortably shifts short-term strategies when necessary in order to accomplish long-term objectives.</li><li>Relationship Building and Management: Recognizes and responds effectively to the impact of their behavior on others. Uses this understanding to pursue and build authentic relationships with Rackers and customers. Creates an environment of trust enabling others to be open and vulnerable.</li><li>Growth Orientation: Exhibits a growth mindset that quickly shifts ways of thinking and operating. Maintains strong self-awareness of capabilities and impacts on others. Is a passionate advocate for their own and acts as a catalyst for change.</li><li>Communication: Articulates the Rackspace story focusing on our value proposition through the lens of customers and the marketplace. Inspires action by conveying a compelling vision and purpose in meaningful messages. Actively listens and takes care to provide the right people the right information at the right time.</li><li>Collaboration: Focus on wider business priorities when solving, planning and implementing in order to optimize our collective results. Demonstrates care and wider accountability for others’ success. Displays vulnerable decision making and accepts influence of others for optimal business outcomes.</li><li>Business Acumen: Demonstrates a deep and applicable understanding of how the business achieves its goals and objectives. Is knowledgeable in current and future practices, trends, technology and information affecting the organization. Knows the competition and is aware of how strategies and tactics work in the industry/marketplace.</li><li>Consulting: Understands the problem the customer is trying to solve and then recommends a solution that will specifically address that problem. Engages customers in identifying issues, options and desired outcomes, while keeping the customer’s best interests in mind. Acquires a keen perspective on the customer’s business and operational needs. Uses that broadening view to help resolve more complex and difficult issues, and to anticipate new customer needs.</li><li>Influencing: Exhibits the ability to persuade or convince others to support an idea, recommendation or direction. Understands who the key decision makers are and uses persuasion to gain the support and cooperation from all parties involved to achieve a desired course of action consistent with the organization’s strategic goals and objectives.</li><li>Motivation (Self-Starter): Actively seeks and identifies opportunities to contribute to and achieve goals. Maintains a sense of purpose, value, and ownership of their work and does so independently with little to no direction.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for full sales cycle from lead to close.</li><li>Builds and owns account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and strategic accounts assigned to them.</li><li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base.</li><li>Provides input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy.</li><li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays.</li><li>Leads defined sales process for all Rackspace solutions.</li><li>Conduct targeted outbound prospecting within assigned accounts. Collaborates with sales support on outbound efforts and lead generation activities.</li><li>Utilizes business relationships to drive new business opportunities for new and/or existing enterprise accounts.</li><li>Engage potential customer to understand high-level needs and verify right fit for Rackspace solution and to qualify leads based on set framework.</li><li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process.</li><li>Lead efforts to create proposal for solution to prove value add. Provides customers with Rackspace product offering based on facts and an understanding of their current/future business needs and objectives.</li><li>Develops and delivers innovative strategies that benefit customers and/or customers.</li><li>Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale.</li><li>Leads the negotiation, closure, and documentation of customer contracts and renewals.</li><li>Recognized as an expert within Rackspace.</li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business</li><li>Identifies opportunities to create promoter Partners &amp; Customers and works to identify new ways to leverage our product set in order to delight them.</li><li>Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams.</li><li>Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures.</li><li>Utilizes business relationships to drive new opportunities.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Regarded as the technical expert in their job discipline within the organization.</li><li>Requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function.</li></ul></ul><h3>Skills</h3><ul><ul><li>Ability to anticipate business issues; recommends product, process or service improvements.</li><li>Able to overcome a high level of resistance that will be encountered early in the sales process.</li><li>Entrepreneurial mindset.</li><li>Able to communicate the same message in a different way to both technical and business-oriented people.</li><li>Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.</li><li>Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.</li><li>Able to influence others in decision-making.</li><li>Superior negotiation skills and the ability to negotiate with many personality types.</li><li>Effective time management skills and the ability to work numerous projects at once.</li><li>Strong problem-solving skills and a high level of patience and the ability to nurture.</li><li>Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor’s degree in Sales, Marketing, Business or a related field preferred.</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required.</li><li>Experience cultivating new business with new and/or existing customers required.</li><li>Prefer successful account management/IB sales experience, incorporating value/service selling in business or marketing experience.</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul>Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •       The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •       •The anticipated starting pay range for Colorado is: 160,400 – 282,150•       •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: 170,000 – 299,090•       •The anticipated starting pay range for California, New York City and Washington is: 186,900 – 329,010•       Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here. About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

GCP Sales Executive V - East Region

Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new <a href="http://footprint.Builds" rel="noopener noreferrer nofollow ugc" target="_blank">footprint.Builds</a> deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. <h3>Career Level Summary</h3><ul><ul><li>Master-level seller.</li><li>Recognized as an authority within industry and/or area of specialization.</li><li>Demonstrates mastery of sales techniques.</li><li>Completes the most-complex sales to the company's most important customers.</li><li>Acts independently.</li><li>Maintains a large, influential network of contacts with highly visible industry presence.</li><li>Recognized as an subject-matter expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function.</li><li>Solves unique problems that have a broad impact on the business.</li><li>Contributes to the development of organizational sub-function strategy.</li><li>Progression to this level is typically restricted on the basis of business requirements.</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Strategic Agility: Demonstrates the intellectual dexterity to quickly pivot thinking and solutions based on new information. Creates strategies that demonstrate customer focus and knowledge of the business at hand while leaving room for innovation and agile execution.</li><li>Drive for Results: Drives high performance with unwavering commitment. Passionately persists in the face of adversity and change. Tracks progress and holds self and others accountable for results. Comfortably shifts short-term strategies when necessary in order to accomplish long-term objectives.</li><li>Relationship Building and Management: Recognizes and responds effectively to the impact of their behavior on others. Uses this understanding to pursue and build authentic relationships with Rackers and customers. Creates an environment of trust enabling others to be open and vulnerable.</li><li>Growth Orientation: Exhibits a growth mindset that quickly shifts ways of thinking and operating. Maintains strong self-awareness of capabilities and impacts on others. Is a passionate advocate for their own and acts as a catalyst for change.</li><li>Communication: Articulates the Rackspace story focusing on our value proposition through the lens of customers and the marketplace. Inspires action by conveying a compelling vision and purpose in meaningful messages. Actively listens and takes care to provide the right people the right information at the right time.</li><li>Collaboration: Focus on wider business priorities when solving, planning and implementing in order to optimize our collective results. Demonstrates care and wider accountability for others’ success. Displays vulnerable decision making and accepts influence of others for optimal business outcomes.</li><li>Business Acumen: Demonstrates a deep and applicable understanding of how the business achieves its goals and objectives. Is knowledgeable in current and future practices, trends, technology and information affecting the organization. Knows the competition and is aware of how strategies and tactics work in the industry/marketplace.</li><li>Consulting: Understands the problem the customer is trying to solve and then recommends a solution that will specifically address that problem. Engages customers in identifying issues, options and desired outcomes, while keeping the customer’s best interests in mind. Acquires a keen perspective on the customer’s business and operational needs. Uses that broadening view to help resolve more complex and difficult issues, and to anticipate new customer needs.</li><li>Influencing: Exhibits the ability to persuade or convince others to support an idea, recommendation or direction. Understands who the key decision makers are and uses persuasion to gain the support and cooperation from all parties involved to achieve a desired course of action consistent with the organization’s strategic goals and objectives.</li><li>Motivation (Self-Starter): Actively seeks and identifies opportunities to contribute to and achieve goals. Maintains a sense of purpose, value, and ownership of their work and does so independently with little to no direction.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for full sales cycle from lead to close.</li><li>Builds and owns account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and strategic accounts assigned to them.</li><li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base.</li><li>Provides input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy.</li><li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays.</li><li>Leads defined sales process for all Rackspace solutions.</li><li>Conduct targeted outbound prospecting within assigned accounts. Collaborates with sales support on outbound efforts and lead generation activities.</li><li>Utilizes business relationships to drive new business opportunities for new and/or existing enterprise accounts.</li><li>Engage potential customer to understand high-level needs and verify right fit for Rackspace solution and to qualify leads based on set framework.</li><li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process.</li><li>Lead efforts to create proposal for solution to prove value add. Provides customers with Rackspace product offering based on facts and an understanding of their current/future business needs and objectives.</li><li>Develops and delivers innovative strategies that benefit customers and/or customers.</li><li>Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale.</li><li>Leads the negotiation, closure, and documentation of customer contracts and renewals.</li><li>Recognized as an expert within Rackspace.</li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business</li><li>Identifies opportunities to create promoter Partners &amp; Customers and works to identify new ways to leverage our product set in order to delight them.</li><li>Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams.</li><li>Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures.</li><li>Utilizes business relationships to drive new opportunities.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Regarded as the technical expert in their job discipline within the organization.</li><li>Requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function.</li></ul></ul><h3>Skills</h3><ul><ul><li>Ability to anticipate business issues; recommends product, process or service improvements.</li><li>Able to overcome a high level of resistance that will be encountered early in the sales process.</li><li>Entrepreneurial mindset.</li><li>Able to communicate the same message in a different way to both technical and business-oriented people.</li><li>Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.</li><li>Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.</li><li>Able to influence others in decision-making.</li><li>Superior negotiation skills and the ability to negotiate with many personality types.</li><li>Effective time management skills and the ability to work numerous projects at once.</li><li>Strong problem-solving skills and a high level of patience and the ability to nurture.</li><li>Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor’s degree in Sales, Marketing, Business or a related field preferred.</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required.</li><li>Experience cultivating new business with new and/or existing customers required.</li><li>Prefer successful account management/IB sales experience, incorporating value/service selling in business or marketing experience.</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul>Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •       "For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. •       The anticipated starting pay range of California, Washington state and New York City applicants for this role is 186,900 – 329,010 •       The anticipated starting pay range of Colorado applicants for this role is 160,400 – 282,150 •       These ranges for candidates may be modified in the future.•       Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.”  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sales Executive V - Atlanta - Remote

Are you passionate about new product launches? Does executing high-visibility / high-impact cross-functional projects and programs for a world leader in cyber protection get your adrenaline flowing? At Acronis, we empower people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid growth and expansion and are looking for an experienced and innovative Senior Product Launch Manager who is passionate about effectively launching new products and is ready to join us in creating a #CyberFit future and protecting the digital world!
In this critical, highly visible role, you will be responsible for driving product launches across our entire product portfolio. You will help evolve our approach to product launch strategy and management, including implementing new processes and better ways of collaborating to achieve optimal results – and you will have responsibility for developing, executing, tracking, communicating, and benchmarking cross-functional launch readiness across the organization.
To be successful in this role, you’ll need to have a combination of product marketing / product launch experience, strong project and program management capabilities, consensus building, executive communication skills, and the ability to coordinate resources form a variety of supporting teams. You will work closely with Product &amp; Solutions Marketing, Product Management, Marketing Communications, Demand Gen / Campaigns, Sales, and other stakeholders across the company, while also interacting with our Executive team. This position reports directly to the Vice President, Product &amp; Solutions Marketing.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Manage all aspects of the product launch process, including development and execution of cross-functional launch plans and driving cross functional launch readiness, while working with operational stakeholders to drive detailed plans as appropriate.</li>
<li>Build, maintain, and communicate product launch plans, and track the deliverables, milestones, risks, and dependencies of the cross-functional launch team. Understand the scope and operational requirements and impacts of all cross functional teams for each launch. Be the single source of information and communication about launch status.</li>
<li>Anticipate bottlenecks, provide escalation management, and explore contingency plans throughout the product launch cycle.</li>
<li>Coordinate regular launch team meetings, publishing notes and action items to team members</li>
<li>Communicate launch readiness to stakeholders across the organization in a timely manner, tailoring information to specific stakeholders as needed.</li>
<li>Develop best practices to enable high quality product releases, streamlining processes as needed.</li>
<li>Apply our launch process to all product launches, including inputs, timelines, and key deliverables from cross-functional partners, while managing multiple launches at the same time; facilitate partner early access programs.</li>
<li>Report on launch metrics post-launch, and benchmark against past launches.</li>
<li>Maintain a calendar of future launches, communicating and educating stakeholders on the launch process as needed.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Experience.  7-10+ years in product marketing in the high-tech industry, including experience launching new technology products and services. Demonstrated history of management and execution of complex cross-functional projects.</li>
<li>Education. BS/BA required. PMP certification is a plus.</li>
<li>Ability to manage in the global, high tech market reality. You can balance competing priorities and deadlines with discipline, taking phased approaches, attention to detail, and experience operating in fast-paced environments. Ability to coordinate people and resources form multiple areas of the company, along with an ability to handle multiple competing priorities. Strong attention to detail.</li>
<li>Interpersonal acumen.  Self-motivated, driven and able to work with minimal supervision by bringing passion and a sense of ownership to tasks and outcomes.</li>
<li>Flexibility. We’re a rapidly growing and expanding company.  You’ll need to have some amount of startup DNA to think on your feet, see changes as possible opportunities, and be open to occasional international travel – though expected at less than 10%.</li>
<li>Communication skills. Excellent verbal and written communication skills in English.</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MC1

Senior Product Launch Manager

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Partner Recruitment Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
The Partner Recruitment Manager (PRM) is responsible for acquiring and onboarding new service providers within North America. The PRM role is ideal for a top seller with strong strategic and tactical sales management skills. The role is best suited for someone who can balance short-term sales activities with long-term strategic initiatives. The impact of decisions and actions taken locally may be felt globally due to the scale of Acronis’ largest service provider partners.
For this position, we are looking for a highly motivated individual that is just as excited and passionate about innovation, technology, and business continuity as we are. We need an experienced sales professional that wants to hit the ground running and sell new and exciting technology for Acronis. We are looking for an individual that is intelligent, eager to work hard, reliable, and able to communicate effectively. And as with any other position, we look for individuals who can embody all of our company values: responsive, alert, detail oriented, makes decisions and never gives up.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Aquire new service provider partners via prospecting and inbound leads.</li>
<li>Responsible for training and on-boarding new/prospective service providers.</li>
<li>Deliver monthly, quarterly and annual Service Provider forecast pipeline.</li>
<li>Participate in supporting the Acronis sales team at industry tradeshows and events.</li>
<li>Communicate across multiple departments (sales, marketing, finance, business development, engineering, virtualization business and operations) to ensure effective account penetration management, and corporate communication.</li>
</ul>
WHAT YOU BRING
<ul>
<li>3+ years experience recruiting and managing service provider partners.</li>
<li>Experience in backup, disaster recovery and/or closely related cloud technologies.</li>
<li>5+ years of total sales/account management experience.</li>
<li>Self-starter, independent, impact player who works well in a high-energy work environment.</li>
<li>Adaptable and aggressive in order to establish relationships with new providers.</li>
<li>Prefer candidates with software background, infrastructure/systems software or storage software sales experience.</li>
<li>Must have the technical understanding and competency to deliver a sales and product training on the Acronis software solutions, based around product positioning and client technical requirements.</li>
<li>Excellent Sales forecasting and modeling skills.</li>
<li>Proven track record of succeeding in a highly-leveraged channel sales environment, where leadership of the channel drives sales from an inside sales and lead development team.</li>
<li>Outstanding written and oral communication and presentation skills.</li>
<li>Detail oriented, with excellent planning and follow-up skills</li>
<li>Working knowledge of MS Office and managing daily activities through CRM applications, including Salesforce.</li>
<li>Displays exceptional personal and business ethics and moral character.</li>
<li>Bachelor’s Degree or equivalent experience.</li>
<li>Willingness to travel.</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis is truly a global organization with more than 1,900 employees in 33 locations in 18 countries. Its solutions are trusted by more than 5.5 million consumers and 500,000 businesses, including 100% of the Fortune 1000 companies. Acronis products are available through 50,000 partners and service providers in over 150 countries in more than 30 languages. Acronis is in an exciting phase of growth and expansion, recently receiving a $250 million investment from CVC Capital Partners, bringing the total valuation to more than $2.5 billion.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-VB1

Field Account Executive

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Strategic Partner Account Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
As a Strategic Partner Account Manager, you will leverage your expertise in Account Management with a deep passion for Data Protection and Cyber Security. Your primary focus will be driving ARR growth through strategic account planning with dedicated partners, increasing adoption of new services, and fostering a world-class partner experience that sets Acronis apart. In this role, you will work closely with service provider sales leaders to expand revenue, grow the customer base, and enhance market share within their business. This position is suited for a highly skilled seller with strong strategic vision and tactical sales execution, capable of balancing immediate sales goals with long-term strategic initiatives.
WHAT YOU’LL DO
<ul>
<li>Develop, manage, and expand Acronis' relationships with both existing and new Managed Service Provider (MSP) partners.</li>
<li>Drive incremental sales and revenue growth through targeted sales initiatives.</li>
<li>Recruit, onboard, and train new MSP partners.</li>
<li>Deliver monthly, quarterly, and annual forecasts, pipeline updates, and business activity reports to Acronis sales leadership.</li>
<li>Introduce, educate, and train MSPs on new products, upgrades, and solutions.</li>
<li>Lead quarterly business planning sessions with assigned service provider partners.</li>
<li>Collaborate across multiple departments, including sales, marketing, finance, business development, engineering, and operations, to ensure seamless account management and communication.</li>
</ul>
WHAT YOU BRING
<ul>
<li>3+ years of experience in strategic account management, specifically selling cybersecurity solutions to the MSP market. Strong relationships with large Managed Service Providers are a plus.</li>
<li>Solid skills in strategic business development, planning, and tactical sales execution.</li>
<li>Technical aptitude to deliver sales and product training, with a strong understanding of product positioning and client technical needs.</li>
<li>Proficiency in MS Office and experience managing daily activities through CRM tools like Salesforce.</li>
<li>Exceptional communication, relationship-building, and stakeholder management skills, with a strong ethical foundation and team-player mentality.</li>
<li>A results-driven attitude with the ability to view challenges as opportunities for growth.</li>
<li>Bachelor's degree required.</li>
<li>Willingness to travel up to 50% of the time.</li>
</ul>
WHO WE ARE 
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-CW1

Strategic Partner Account Manager

Apply to Cyber Security Jobs in Atlanta in companies remotely and near you. New Cyber Security Jobs in Atlanta added daily.

Job Position and Company	Location	Tags	Posted
Cloud Technical Support Engineer at Acronis	Remote Full Time Administrator Windows
GCP Sales Executive V - East Region at Rackspace	Remote Full Time Consulting
Sales Executive V - Atlanta - Remote at Rackspace	Remote Full Time Consulting
Senior Product Launch Manager at Acronis	Remote Full Time Manager
Field Account Executive at Acronis	Full Time Manager

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