Rackspace

Rackspace Cyber DefenseSecurity Engineer – Level II (Threat &amp; Vulnerability Management)About Rackspace Cyber DefenceRackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services. Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.Our mission is to help our customers:·       Proactively detect and respond to cyber-attacks – 24x7x365.·       Defend against new and emerging risks that impact their business.·       Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.·       Reduce their exposure to risks that impact their identity and brand.·       Develop operational resilience.·       Maintain compliance with legal, regulatory and compliance obligations. What we’re looking forTo support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for an Indian based Threat &amp; Vulnerability Management Analyst to support Rackspace’s strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Threat &amp; Vulnerability Management Analyst, who has a proven record of accomplishment in the identification, evaluation, prioritisation and coordinating the remediation of threats and vulnerabilities across larger estate.As a Threat &amp; Vulnerability Management Analyst, you will be responsible for responding to threats posed across Customer on-premises, private cloud, public cloud and multi-cloud workloads environments. The primary focus to manage the vulnerabilities in customer environment, which may indicate malicious activity, and determining if threats are real or not. You will also be required to liaise closely with the customer’s key stakeholders to address the risk.Key Accountabilities Lead vulnerability assessments and scans using the Qualys tool to identify security weaknesses across applications and systems.Expertly set up and configure the Qualys virtual scanner for comprehensive assessments.Analyse and assess vulnerability reports in a professional manner, ensuring clarity and actionable insights for stakeholders.Prioritize vulnerabilities based on risk assessment and produce detailed reports for stakeholders.Collaborate with IT and security teams to develop and implement remediation plans for identified vulnerabilities.Track remediation efforts and provide ongoing updates on progress to management and clients.Conduct regular calls with clients to discuss vulnerability findings, remediation strategies, and improvement recommendations.Monitor vulnerability remediation efforts and provide updates to management.Maintain and optimize the configuration of the Qualys tool for accurate scanning and reporting.Stay updated on emerging threats, vulnerabilities, and industry best practices to enhance the vulnerability management strategy.·       Conduct training sessions for staff on vulnerability awareness and management processes. Familiar with industry standard security best practices and vulnerability management process including compliance reporting.·       Willing to work in flexible working hours. Skills &amp; Experience·       At least 5 years of experience as a Threat &amp; Vulnerability Management along with remediation.·       Need experience driving the remediation process and a strong understanding of patch management.·       Experience with vulnerability management tools such as Qualys, Tenable and Skybox.·       Experience of working in large scale, public cloud environments and with using cloud native security monitoring tools such as: -o   Microsoft Sentinel, Microsoft Defender for Cloud and Microsoft 365 Defendero   GCP (Google Cloud Platform) security tools such as Chronicle and Security Command Centreo   AWS (Amazon Web Services) security tools such as AWS Security Hub, AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail·       Knowledge of IT (Information Technology) security best practices including operating systems (Windows, Unix, Linux), end-user application, and network security.·       Good to have experience around VM process around APIs, Containers, Mobile.·       Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.·       Good communication skills and should be able to work with multiple geography customers.Preferred Qualifications:·       Computer science / Information Technology related Engineering degree preferred.Holding one of the following with be good to have -  Qualys Certified SpecialistCISSPCISM CEH.

Security Engineer – Level II (Threat &amp; Vulnerability Management)

Rackspace Security (Public Cloud)Security Engineer L3 (Endpoint Security) About Rackspace Cyber DefenceRackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services. Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.Our mission is to help our customers:·       Defend against new and emerging risks that impact their business.·       Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.·       Reduce their exposure to risks that impact their identity and brand.·       Develop operational resilience.·       Maintain compliance with legal, regulatory and compliance obligations.What we’re looking forTo support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for an Indian based Security Engineer, with a specialism in Endpoint Security to support Rackspace’s strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Sr. Security Engineer, who has a proven record of accomplishment in the design, delivery, management, operation and continuous improvement of enterprise-level Endpoint Security platforms or delivering Managed Endpoint Detection &amp; Response (EDR) services to customers. The primary focus will be on the design, implementation, management, operation and continuous improvement of cloud-native Endpoint Detection &amp; Response (EDR) platforms such as Crowdstrike Falcon or Microsoft Defender for Endpoint; used by the Rackspace Cyber Defence Center to deliver managed security services to our customers.You will also be required to liaise closely with the customer’s key stakeholders, which may include incident response and disaster recovery teams as well as information security. Key Accountabilities·       Ensure the Customer’s operational and production environment remains healthy and secure at all the times.Assist with customer onboarding – customer/device onboarding, policy configuration, platform configuration and service transition to security operations team(s).Advance platform administration.Critical platform incident handling &amp; closure.As an SME, act as an L3 escalation and point of contact for SecOps Analysts during an incident response processAs an SME, act as a champion and centre of enablement by delivering training, coaching and thought leadership across Endpoint Security and Endpoint Detection &amp; Response.Develop and document runbooks, playbooks and knowledgebase articles that drive best practice across teams.Drive continuous improvement of Rackspace Managed EDR services through custom development, automation and integration; in collaboration with SecOps Engineering and other Security Engineering team(s)Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc.Co-ordinate with vendor for issue resolution.·       Required to work flexible timings.Skills &amp; Experience·       Should have 8+ years experience in Security Engineering.·       Experience working in either large, enterprise environments or managed security services environments with a focus on Endpoint Detection &amp; Response.·       Experience of working with cloud native Endpoint Security and Endpoint Detection &amp; Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint and/or Microsoft Defender for Cloud.·        Experience of working in two (or more) of the following additional security domains:o   SIEM platforms such as Microsoft Sentinel (preferred), Google Chronicle, Splunk, QRadar, LogRhythm, Securonix etc.o   AWS (Amazon Web Services) Security Hub including AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail .·       Experience of analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis. ·       Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls. ·       Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.·       Knowledge of scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell.·       Knowledge of Malware reverse engineering, threat detection and threat hunting. ·       Computer science, engineering, or information technology related degree (although not a strict requirement)  ·       Holds one, or more, of the following certificates (or equivalent): - o   Microsoft Certified: Azure Security Engineer Associate (AZ500) o   Microsoft Certified: Security Operations Analyst Associate (SC-200) o   Systems Security Certified Practitioner (SSCP) o   Certified Cloud Security Professional (CCSP) o   GIAC Certified Incident Handler (GCIH) o   GIAC Security Operations Certified (GSOC) o   CrowdStrike admin Certified ·       A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.·       A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture.·       Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure.·       An individual who shows a willingness to go above and beyond in delighting the customer.·       A good communicator who can explain security concepts to both technical and non-technical audiences. About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data, and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes, and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More about Rackspace TechnologyThough we are all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, colour, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Security Engineer L3 (Endpoint Security)

The Marketing Operations Analyst II is responsible for lead and pipeline reporting, ensuring accurate data tracking, performance measurement, and insights to drive marketing and sales alignment. This role focuses on lead management, pipeline analysis, and revenue reporting, while also managing Google Analytics, Google Ads, and other digital marketing performance metrics. The ideal candidate has strong analytical skills, experience with BigQuery, and expertise in data visualization, attribution modeling, and marketing analytics.Key Responsibilities:Lead &amp; Pipeline ReportingManage and maintain lead      flow tracking and reporting from marketing campaigns into HubSpot and CRM      (Salesforce preferred), ensuring data accuracy and integrity.Track, analyze, and report      on pipeline performance, lead conversion rates, and marketing-influenced      revenue to measure campaign impact.Build and maintain      dashboards in CRM, Looker Studio, Tableau, and Power BI to visualize lead      lifecycle stages, funnel progression, and sales handoff efficiency.Develop and refine      marketing attribution models to assess the effectiveness of marketing      channels and campaigns in pipeline generation.Work closely with Sales      Operations and Demand Generation teams to ensure seamless lead handoff and      alignment on pipeline metrics.Google &amp; Digital Marketing ReportingMonitor and analyze Google      Analytics and Google Ads performance, identifying trends and opportunities      for optimization.Track digital campaign      performance across paid media, SEO, and website engagement, providing      recommendations for improvement.Implement and maintain      Google Tag Manager configurations to optimize conversion tracking and      event measurement.Conduct A/B testing and conversion      rate analysis to optimize digital campaigns and landing page      effectiveness.Ensure marketing data is      structured correctly in BigQuery for advanced analytics and reporting.Marketing Data Management &amp; ComplianceMaintain data hygiene,      segmentation, and enrichment to improve targeting and reporting accuracy.Ensure compliance with      data privacy regulations (GDPR, CCPA) in all lead tracking and reporting      activities.Collaborate with marketing      and IT teams to improve data governance and system integrations.Qualifications &amp; Experience:5+ years of experience in      marketing analytics, lead operations, or data analysis.Strong expertise in lead      management, pipeline tracking, and revenue reporting.Proficiency in BigQuery      for querying and analyzing large-scale marketing and sales data.Experience with data      visualization tools (Google Looker Studio, Tableau, Power BI).Google Analytics and      Google Ads experience, with a strong understanding of paid search, SEO,      and digital reporting.Knowledge of marketing      attribution modeling, multi-touch attribution, and conversion tracking.Familiarity with CRM      systems (Salesforce preferred) and HubSpot reporting.Ability to interpret      complex data sets and present insights to marketing, sales, and leadership      teams.Preferred Skills:Experience with SQL,      Python, or R for advanced data analysis and reporting.Familiarity with Google      Tag Manager for event tracking and campaign measurement.Certifications in HubSpot,      Google Analytics, or BigQuery are a plus.

India

Gurugram

The Marketing Operations Analyst II

Oracle Developer with at least 4-6 years of Oracle EBS Development Experience. Qualified BE or MCA equivalent • Mandatory Skills: o Must have experience in SQL, PL/SQL, Oracle Forms, Oracle Reports, BI  Publisher and Oracle Workflow (Development/Support) o Must have Oracle Cloud and Saas knowledge. o Developing/Supporting Data Conversion / Interface / Reports Customization o Experience in Procure to Pay, Order to Cash, Financials, SCM/Manufacturing  (BOM/WIP) o Strong working experience with Developer Tools • Other Desirable Skills: Experience in Oracle APEX, Oracle Discoverer  (Development/Support), Experience in OAF/Java • Should possess Very Good Written and Spoken English Communication Skills. Should  be a Very Good Team Player. • Responsible for Independently troubleshooting and resolving various customers’ issues  related to RICE components, as per industry best practices. • Should independently work on assigned Project development tasks and communicate  with customer independently. • Experience with US-based projects/customers preferred.

Oracle Business Systems Analyst II - IN (R-21079)

Job Summary: Rackspace is a hiring a SAP Business Analyst IV.  In this role be part of an important and growing team.  You’ll be a subject matter expert to both your clients and the team in SAP Financial Modules.  You’ll be directly working with our clients and be responsible for both rolling out new SAP features and resolving complex technical issues.  Work Location: USRemoteRight to Work: Must either be a US Citizen or a permnament resident. We are unable to sponsor a work visa for this role. <h3>Key Responsibilities: </h3><ul><ul><li>Apply in-depth knowledge of the following SAP modules Finance, Controlling, Profitability Analysis, Asset Accounting, AR, AP, and Banking/Cash applications. </li><li>Customize and implement appropriate applications/solutions for clients. </li><li>Analyze client needs and participate in design of business process requirements.</li><li>Translate business requirements into off-the-shelf and customization specifications. </li><li>Responsible for both rolling out new SAP features and resolving complex technical issues. </li><li>Test, document, and train client personnel on functional/business applications software.</li><li>Adhere to company security policies and procedures and any other relevant policies and standards as directed.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree in information technology, business, finance, or a related field required, master’s degree preferred. Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.</li><li>Minimum of 7 years of relatable experience. </li><li>Must have experience resolving complex technical issues within the following SAP Modules Finance, Controlling, Profitability Analysis, Asset Accounting, AR, AP, and Banking/Cash applications.</li><li>Must have SAP ERP Experience</li><li>Excellent verbal and written communication skills with the English language. </li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>Information on benefits is offered here:  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $128,300 - $188,210.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $136,600 - $200,310.·       The anticipated starting pay range for California, New York City and Washington is: $149,500 - $219,230. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-MF1 About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

SAP Business Analyst IV

JOB TITLE:  Financial Analyst IIJOB LOCATION: India (Remote)FUNCTION:  Finance                                                                                                                              JOB DESCRIPTION:The Rackspace Private Cloud Product Finance Team has a pivotal role in supporting Private Cloud Product and Professional Services (PS) business partners in understanding their expense structure, helping to manage expense increases/decreases, and analyzing forecast to actual variances. With a wide scope of accountability/ownership, you will perform analysis of the relevant financial metrics and work closely with the wider business to understand trends as well as internal needs. You will take a proactive approach, working with Directors and VP's through the development process of each budget and makes recommendations. Within this team, a Financial Analyst will primarily support the Private Cloud Product and Professional services expenses and revenue. You will be responsible for developing department’s annual budgeting process: plans, develops, prepares, inputs, and maintains company’s budgets and monthly forecast.  Daily tasks include analyzing and evaluating the department's operating results and financial position to summarize, report, and influence key financial decisions.  In addition, develop/review forecasts for accurate and timely cash flow projections, expense projections, headcount, department performance, and direct expenses. We are looking for someone who can work under pressure, maintain high standards of deliverables and attention to detail, who thinks in a structured way and is highly analytical. A successful candidate should be able to prioritise and juggle multiple tasks, be curious about technology, willing to learn and should have a very strong understanding of financial concepts.   JOB REQUIREMENTS:Key Accountabilities·        Provide guidance to Product and PS departments with regards to expense budgets and forecasts ·        Owning full life cycle of annual budget to monthly forecast to actual results with variance analysis and reporting throughout·        Help drive expense reduction efforts through quality information management and advice·        Constantly improve processes &amp; reporting to meet the needs of senior business partnersKey Performance Indicators ·        Maintain and improve forecast to actual reporting·        Ensure that business leaders are taking healthy financial decisions and that the company’s overall financial targets are achieved·        Evaluate profitability and margins for the organization through objective and data-driven analysis·        Improve tools enhancing the understanding of financial performance by the business MAIN CONTACTS (external/internal):·        Product and Professional Services Leadership·        Accounting, wider Finance team members·        Executive Leadership·        Third Party VendorsPERSON SPECIFICATION:  ·        Bachelors in Business Administration/Finance/Economics·        Masters degree and/or Chartered Accountant with 1-2 years of relevant working experience highly desirable ·        Technical knowledge of budgeting, financial statements, cash management, and financial analysis processes·        Self-starter that takes ownership of issues and drives them toward a conclusion·        Able to succeed in a fast, high-growth and fairly unstructured work environment·        Ability to dig into details as well as analyze data from a high level view·        Advanced Excel skills and Power BI desirable·        Excellent written and verbal communication and interpersonal/networking skills.·        Team player with an open and internal customer focused approach·        Works under minimal supervision. Provides updates of work performed as needed.

Financial Analyst - II (R-20841)

The Marketing Operations Analyst II at Rackspace Technology is responsible for managing and optimizing marketing platforms, automation workflows, and technology integrations to support demand generation and customer engagement efforts. This role focuses on maintaining and enhancing HubSpot, CRM integrations, and marketing automation systems, ensuring seamless data flow and improving marketing efficiency. The ideal candidate has strong technical expertise in marketing platforms, automation, and system integrations.Work Location: Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.<h3>Key Responsibilities</h3><ul><ul><li>Serve as the HubSpot administrator, managing workflows, lead scoring, automation, and troubleshooting.</li><li>Ensure seamless integration between HubSpot, CRM (Salesforce preferred), and other marketing tools.</li><li>Develop and maintain automation workflows to optimize lead nurturing and engagement.</li><li>Support campaign execution by setting up email, landing page, and form automation.</li><li>Monitor and troubleshoot data synchronization issues between marketing and sales systems.</li><li>Collaborate with IT and marketing teams to evaluate and implement new marketing technologies.</li><li>Maintain data hygiene and segmentation in marketing automation and CRM platforms.</li><li>Provide training and support to marketing teams on HubSpot and other MarTech tools.</li><li>Ensure compliance with data privacy regulations (GDPR, CCPA) in marketing automation processes.</li></ul></ul><h3>Qualifications &amp; Experience</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in a field related to the role. At the manager’s discretion, additional relevant experience may substitute the degree requirement</li><li>5+ years of experience in marketing operations, technology, or automation roles.</li><li>Strong expertise in HubSpot administration and marketing automation workflows.</li><li>Experience with CRM systems (Salesforce preferred) and API-based integrations.</li><li>Familiarity with Google Tag Manager, tracking pixels, and event tracking for marketing automation.</li><li>Basic knowledge of HTML/CSS for email and landing page customization.</li><li>Strong analytical and troubleshooting skills for system optimization.</li><li>Ability to collaborate cross-functionally with demand generation, sales, and IT teams.</li></ul></ul><h3>Preferred Skills</h3><ul><ul><li>Experience with Customer Data Platforms (CDPs) or lead enrichment tools.</li><li>HubSpot, Salesforce, or marketing automation certifications are a plus.</li><li>Background in digital marketing a plus</li></ul></ul>Work Location: Hybrid in CDMX and Remote in Mexico- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.#LI-AW1#LI-Remote#LI-Hybrid"Remote postings are limited to candidates residing within the country specified in the posting location"About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Aguascalientes

Marketing Operations Analyst II

Job Profile Summary :		Performs moderately complex analyses of business goals, objectives, and needs of the general business environment. Plans and designs business processes and makes recommendations and changes in order to improve and support business activities. Utilizes systems and data to resolve business issues in the most effective and productive manner.Experience - 3-5yrsCareel Level Summary :		• Requires working knowledge and experience in own job discipline and broadens capabilities 		• Continues to build knowledge of the company, processes and customers 		• Performs a range of assignments related to job discipline 		• Uses prescribed guidelines or processes in analyzing situations 		• Receives a moderate level of guidance and direction Critical Competencies:		 • Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. 		• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.	 	• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. 		• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. 		• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.<h3>Key Responsibilities</h3><ul><ul><li> Prioritizes business and project requirements. Defines project purpose and cost/benefit analysis for various initiatives and projects. Enacts project planning and management to balance project resource, timeline, and scope. Provides thorough communication internally within the department and externally to the rest of the business. Provides functional expertise to one or more business areas. Defines and documents process flows. Facilitates testing and quality assurance. Facilitates end user training. Helps establish framework for business operations reports for various functional areas. Owns and manages all business operations reporting. Runs with business operations and analytics needs as pertaining to: current projects and initiatives, ad hoc information requests, CORE requests, communication plans around projects and initiatives, new data center builds as needed, data center expansions, as needed, business case development for tools and resources. Oversees and owns document management initiatives.</li><li>Knowledge: </li><li>	• Basic understanding of Rackspace’s strategic partners, vision, and roadmap 	</li><li>	• Basic knowledge of competitors’ offerings, as well as their strengths and weaknesses is essential </li><li>Skills</li><li>• Administrative Skills </li><li>• Analytical Skills </li><li>• Client/Customer Service </li><li>• Financial Literacy</li><li> • Leadership</li><li> • People Management </li><li>• Project Management </li><li>• Strategic Planning </li>Education :<li>• High School Diploma or regional equivalent required </li><li>• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul>

Business Operations Analyst II - IN

About Rackspace Cyber DefenceRackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services. Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.Our mission is to help our customers:·        Proactively detect and respond to cyber-attacks – 24x7x365.·        Defend against new and emerging risks that impact their business.·        Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.·        Reduce their exposure to risks that impact their identity and brand.·        Develop operational resilience.·        Maintain compliance with legal, regulatory and compliance obligations. What we’re looking forTo support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for an Indian based Security Engineer, with a specialism in Network Security to support Rackspace’s strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Sr. Security Engineer, who has a proven record of accomplishment in the design, delivery, management, operation and continuous improvement of enterprise-level cloud security platforms or delivering managed security services to customers. The primary focus will be on the design, implementation, management, operation and continuous improvement of cloud-native security across customer Microsoft Azure, AWS and/or Google Cloud Platform (GCP) environment. You will also be required to liaise closely with the customer’s key stakeholders, which may include incident response and disaster recovery teams as well as information security. Key AccountabilitiesEnsure the Customer’s operational and production environment remains healthy and secure at all the times.Assist with customer onboarding – customer onboarding, policy configuration, platform configuration and service transition to security operations team(s).Advance platform administration, ideally through a DevOps-centric approach.Critical platform incident handling &amp; closure.As an SME, act as an L3 escalation and point of contact for SecOps Analysts during an incident response processAs an SME, act as a champion and centre of enablement by delivering training, coaching and thought leadershipDevelop and document runbooks, playbooks and knowledgebase articles that drive best practice across teams.Drive continuous improvement of Rackspace managed security services through custom development, automation and integration; in collaboration with SecOps Engineering and other Security Engineering team(s)Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc.Co-ordinate with vendor for issue resolution.Required to work flexible timings.Skills &amp; ExperienceShould have 8+ years experience in Security Engineering.Experience working in either large, enterprise environments or managed security services environments with a focus on network security.Experience of working with network security concepts and principles such as firewalls, web application firewalls, IDS/IPS, NDR, micro-segmentation – in both on-premise, cloud-native and hybrid environments Experience with network security tools such as Palo Alto and/or Fortinet. Troubleshoot IPsec tunnel issues on Palo Alto <a href="http://firewalls.Manage" rel="noopener noreferrer nofollow ugc" target="_blank">firewalls.</a> Manage firewall operations using <a href="http://Panorama.Upgrade" rel="noopener noreferrer nofollow ugc" target="_blank">Panorama.</a> Upgrade devices to the latest firmware and configurations.Azure Security &amp; Infrastructure: Hands-on experience with Azure VMs hosting Palo Alto firewalls. Solid working knowledge of Azure Storage and overall Azure security practices.Experience of working in two (or more) of the following additional security domains:o   Microsoft-centric, cloud native security tools such as Microsoft Sentinel, Microsoft Defender for Cloud, Azure Active Directory, Azure Key Vault and Azure WAF and Azure Firewall.o   GCP (Google Cloud Platform) Security Command Centre .o   AWS (Amazon Web Services) Security Hub including AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail .o   SIEM platforms such as Microsoft Sentinel (preferred), Google Chronicle, Splunk, QRadar, LogRhythm, Securonix etc.o   Endpoint Security and Endpoint Detection &amp; Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint and/or Microsoft Defender for Cloud.o   Web Application Firewall (WAF) tools such as Cloudflare, Akamai and Azure WAF.o   Data Loss Prevention (DLP) tools such as Microsoft Purview, McAfee and Symantec·        Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls. ·        Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.·        Knowledge of scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell.·        Knowledge of DevOps practices such as CI/CD, Azure DevOps, CircleCI, GitHub Actions, Ansible and/or Jenkins.·        Computer science, engineering, or information technology related degree (although not a strict requirement)  ·        Holds one, or more, of the following certificates (or equivalent): - o   Certified Information Security Systems Professional (CISSP) o   Microsoft Certified: Azure Security Engineer Associate (AZ500) o   Microsoft Certified: Security Operations Analyst Associate (SC-200) o   CREST Practitioner Intrusion Analyst (CPIA) o   CREST Registered Intrusion Analyst (CRIA) o   CREST Certified Network Intrusion Analyst (CCNIA) o   Systems Security Certified Practitioner (SSCP) o   Certified Cloud Security Professional (CCSP) o   GIAC Certified Incident Handler (GCIH) o   GIAC Security Operations Certified (GSOC) ·        A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.·        A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture.·        Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure.·        An individual who shows a willingness to go above and beyond in delighting the customer.·        A good communicator who can explain security concepts to both technical and non-technical audiences.

Security Engineer - Palo Alto

Sales Commission Analyst II - INLocation: Gurgaon (Hybrid- Twice in a week)Job Description SummaryCalculates commission/incentive award payments to sales personnel based on commission plan provisions. Maintains information in sales and commission systems through data entry, validation, and uploads. Evaluates sales plan provisions to develop calculators and examples for use outside of sales systems.<h3>Responsibilities </h3><ul><ul><li>Maintains and audits information needed to track sales revenue and variable compensation for commission eligible Rackers. </li><li>Gathers data for payment calculation; prepares commission calculations and reports. </li><li>Audits commission and payment files to ensure accuracy. Maintains documentation to comply with internal controls. </li><li>Contributes to the development or improvement of reports to effectively track or capture data. </li><li>Resolves moderately complex reconciliation issues. Serve as a point of contact for commission related questions. </li><li>Prepares and uploads excel files in the commissions system. Updates sales representative information changes in the system. </li><li>Evaluates commission plan provisions and documents system configuration necessary to calculate correct payment, utilizing Excel to prepare a calculator for Rackers and leaders demonstrating the commission calculation methodology.  </li><li>Provides sales attainment reporting to internal customers. Tracks employee changes and validates commissions are processed correctly based on change type and date.</li></ul></ul><h3>Education &amp; Experience </h3><ul><ul><li>Any Full time graduate</li><li>Experience in the range of 3 to 8 years</li></ul></ul>

Sales Commission Analyst II - IN ( R-20942)

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Sales Commission Analyst II - IN ( R-20942) at Rackspace	Full Time Analyst

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