Rackspace

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. Job DescriptionKey Accountabilities• Utilize custom monitoring software and internal ticketing system to provide customer support• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server• Simple operating systems administration to include troubleshooting of login, password and connectivity issues• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers• Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling• Provide technical communication relating to customer configurations in a concise, professional manner• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed• Execute and maintain meticulous 5S and housekeeping practices• Demonstrate no less than full performance in a continuous, consistent, measurable manner• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkersKey Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)• Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations• Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required• Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method• All customer interactions, both internal and external, are conducted in a manner that delights customers• Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date• All areas of responsibility are clean and organized with specific areas designated for all moveable itemsMAIN CONTACTS (external/internal):• Data Center Operations Team Lead (daily: direct manager)• Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)• External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)• Rackspace Vendors (varies: supervision and oversight of work undertaken)REQUIREMENTS: • Diploma holder or above in Information Technology or related disciplines• Minimum 2 years working experience in IT services with 3 years experience in sizeable Data Centre operations is an advantage• Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required• Previous experience in a customer service oriented position preferred• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred• Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred• Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends• Must be able to prioritize work in a fast paced, high pressure environment• Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software• Must be able to lift 50 lbs over head• Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) to alternate locations  Rackspace Job DescriptionSuccess in the role requires the following personal qualities:• Effective Communicator• Self Starter• Team Player• Open (Accepting) of Feedback• Ability to Identify Problems• Solicits input from others when making decisions Full Time Position 40Hr WeekRotating shifts  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Australia

Data Center Operations Technician - AU (Sydney)

AWS Alliance Manager – APJ RegionLocation: Sydney Full-time We are expanding our AWS team across APJ and are looking for a dynamic AWS Alliance Manager to drive joint go-to-market initiatives, deepen our AWS relationship, and deliver outstanding outcomes for customers and partners. Candidate profile: You’re a connector, a strategist, and a driver of growth. You know the AWS ecosystem inside out and understand how to turn partnerships into pipeline. With a strong foundation in cloud services and a talent for building trusted relationships, you’re ready to accelerate Rackspace’s AWS business across APJ. If you thrive on collaboration, ownership, and delivering results, we want to hear from you. The RoleAs the AWS Alliance Manager, you will be the primary point of contact between Rackspace and AWS in the APJ region. Your mission is to build executive relationships, drive strategic collaboration, maximise funding and program opportunities, and accelerate joint customer wins. Key Responsibilities:Act as the single point of contact for AWS partnership management across APJ.Build strong, trust-based relationships with AWS field teams, partner development managers (PDMs), and business leaders.Drive joint planning activities, quarterly business reviews (QBRs), and mutual success metrics.Identify, secure, and manage AWS funding programs (e.g., MAP, OLA, POC funding) for key customer initiatives.Collaborate closely with Sales, Solution Architects, and Marketing to align Rackspace offerings with AWS priorities.Ensure successful execution of co-selling, co-marketing, and customer acceleration programs.Track AWS certifications, competencies, and program compliance to maximize Rackspace’s AWS Partner status.Provide proactive communication to internal stakeholders on AWS opportunities, funding mechanisms, and changes. What We're Looking ForProven experience managing a strategic alliance, ideally with AWS or a similar hyperscaler (3+ years).Deep understanding of AWS programs, funding models, and co-sell motions.Strong relationship management, communication, and stakeholder influencing skills.Highly organised, with strong project management and execution capabilities.Ability to work across complex, matrixed environments and with senior stakeholders.A proactive, growth-oriented mindset passionate about partnerships and customer success.(Preferred) AWS certifications or experience working within an AWS Partner organisation. Qualifications:Bachelor's degree in Business, Information Technology, Marketing, or related field.3+ years of experience in alliance, channel, or cloud partnership management, preferably with AWS or a hyperscaler.Strong understanding of AWS funding programs (e.g., MAP, OLA), co-sell models, and APN processes.Cloud certifications (AWS Cloud Practitioner or higher) are preferred.Project management skills and experience with Salesforce CRM are advantageous. Preferred Certifications:AWS Certified Cloud Practitioner (or willingness to obtain within 90 days).AWS Partner Accreditations (Business and Technical) and AWS Partner Sales Accreditation.AWS Solutions Architect Associate certification is highly regarded but not mandatory.Why Join Rackspace?Work with one of AWS's top global partners.Collaborate with a dynamic, growing APJ business.Make a real impact on strategic growth initiatives.Enjoy a flexible, supportive, and entrepreneurial culture.Competitive salary, incentive plan, and professional development support.Health cover and Birthday HolidaysAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sydney

AWS Alliance Manager - Sydney

Presales - Data Architect (AWS)  As Presales Data Architect, you are passionate about data and technology solutions and are driven to learn about them and keep up with market evolution. You will play an active role in delivering modern data solutions for clients including data ingestion/data pipeline design and implementation, data warehouse &amp; data lake architectures, cognitive computing and cloud services. You are enthusiastic about all things data, have strong problem-solving and analytical skills, are tech savvy and have a solid understanding of software development.   In this role you will be helping to grow the Rackspace data practice in India and Southeast Asia.  You will be the expert in the region and support sales, pre-sales and delivery of our data projects on AWS.   As the local expert you’ll be involved in presenting to customers and at events as well as promoting our capabilities to AWS.  As the AWS data team grows there is opportunity to become a mentor and leader for the AWS Data practice and help shape the data practice.  More generally, Data Architects are the cornerstone of our delivery success, overseeing our most strategic accounts. They are empowered to make key delivery decisions and work closely with technical resources as well as our Engagement/Project Managers to ensure our customers experience successful outcomes.    The Data Architect needs to understand client's business and technology requirements within their domain, identify gaps, areas of opportunity, and design future state improvements as well as providing pre-sales support for engagements. Data SpecialisationLead, define and implement end-to-end modern data platforms in support of analytics and AI use cases Collaborate with enterprise architects, data architects, ETL developers &amp; engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration. Capabilities Address aspects such as data privacy &amp; security, data ingestion &amp; processing, data storage &amp; compute, analytical &amp; operational consumption, data modeling, data virtualization, self-service data preparation &amp; analytics, AI enablement, and API integrations 5+ years experience leading engagements from design to implementation of creative data solutions leveraging the latest in Big Data frameworks, supporting on-premise, cloud and hybrid architectures to enable use cases in analytics and AI 5+ years experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads 3+ years experience with analytics/data management strategy formulation, architectural blueprinting, business case development and effort estimation of disruptor based analytics 3+ years working in the cloud or multi-server complex environments.  Experience with at least one hyper scaler a requirement. Ability to simplify complex technical concepts into an easy-to-understand non-technical language in order to facilitate, communicate and interact with executives and business stakeholders Experience with Agile development methods in data-oriented projects Ability to deal with ambiguity by making the appropriate decisions considering the relative costs and benefits of potential actions.  Strong SQL, Database, Data Modeling, Data Warehousing and Development skills Strong programming / scripting experience using various languages such as Java, .NET, Python, Scala, Javascript, etc. Experience in Cloud Big Data &amp; Analytics Services on the cloud (e.g. AWS: S3, Redshift, Athena, EMR, Glue, Quicksight, etc.) Experience with Dashboarding and Reporting Tools used in the Industry (Tableau, Qlik, etc.) Experience with industry ETL tools (Informatica, Talend, SSIS, etc.) Have strong people management skills: leading teams, training, onboarding, offboarding, etc. Certifications in architecture, data engineering and development from AWS (Preferred) /Azure/GCPExperience with implementation of data security, encryption, PII/PSI legislation, identity and access management across sources and environments Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, powershell, Bitbucket Pre-Sales Engagement &amp; Commercial ExpertiseDirectly collaborate with the sales team to formulate and execute a sales strategy to facilitate the adoption of data technologies and help build offerings Lead the professional services elements of relevant data proposals and RFP/RFI responses, including scope, effort,pricing models and SOW development.  Lead commercial negotiations for data SoWs, initially all SOWs and as the practice grows then focus on larger SOWs(e.g. $100k - $400k). Lead / contribute to partner selection and onboarding for relevant opportunities#LI-JR1  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

AWS- Presales- AI- Data Architect - Sydney

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. Job DescriptionKey AccountabilitiesUtilize custom monitoring software and internal ticketing system to provide customer supportIdentify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware componentsTroubleshoot simple operating system storage issues including file system, disk management and RAID technologiesSupport servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX ServerSimple operating systems administration to include troubleshooting of login, password and connectivity issuesTroubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access ControllersComplete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliancesComplete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arraysComplete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs requiredTroubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cablingProvide technical communication relating to customer configurations in a concise, professional mannerAdhere to company security policies and procedures, including health and safety and local governing requirements as directedExecute and maintain meticulous 5S and housekeeping practicesDemonstrate no less than full performance in a continuous, consistent, measurable mannerDemonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkersCommunicate in an honest, transparent manner focused on building trust amongst customers and coworkersKey Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurationsDemonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshootingAttention to detail and adherence to maintenance instructions ensure customer configuration rework is not requiredCustomer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignmentTroubleshooting and problem solving capabilities lead to accurate and timely resolution of technical eventsAll customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis methodAll customer interactions, both internal and external, are conducted in a manner that delights customersProcess and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due dateAll areas of responsibility are clean and organized with specific areas designated for all moveable itemsMAIN CONTACTS (external/internal):Data Center Operations Team Lead (daily: direct manager)Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)Rackspace Vendors (varies: supervision and oversight of work undertaken)REQUIREMENTS: Diploma holder or above in Information Technology or related disciplinesMinimum 2 years working experience in IT services with 3 years experience in sizeable Data Centre operations is an advantagePrevious experience or ability to show familiarity with building, repairing or upgrading hardware components requiredPrevious experience in a customer service oriented position preferredIndustry recognized certifications in operating systems, networking, security and/or storage technologies preferredExperience with Dell PowerEdge and HP ProLiant rack server hardware preferredExperience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferredExperience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferredExperience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferredMust be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekendsMust be able to prioritize work in a fast paced, high pressure environmentMust possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquetteMust be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software Must be able to lift 50 lbs over headMust have reliable transportation and be willing to occasionally travel (2-4 wks/yr) to alternate locations  Full Time Position 40Hr WeekRotating shifts  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Data Center Technician - AU -Sydney

Technical Business Development Representative60% sales and 40% Technical dealing with customers.Key Responsibilities:Lead Generation &amp; Outreach:Proactively identify, research, and connect with potential customers to generate interest in our public cloud services.Utilize various tools and platforms to conduct cold outreach via email, phone, and social channels.Tailor outreach messaging to address specific technical pain points of targeted accounts.Work Closely with the Marketing, Alliance and Sales Leads and accounts.Qualify Opportunities:Engage prospects to understand their business challenges and technical needs related to public cloud solutions.Qualify leads by assessing technical requirements, budget, and decision-making processes.Collaborate with Sales &amp; Technical Teams:Partner with account executives, solutions architects, and technical experts to develop tailored proposals and demonstrations.Provide input on solution design based on an understanding of the customer’s technical and business requirements.Stay Informed:Maintain a strong understanding of AWS, Azure, and GCP capabilities, trends, and competitive offerings.Attend training sessions, webinars, and industry events to stay updated on advancements in public cloud technologies.Pipeline Management:Maintain accurate and up-to-date records of leads, activities, and progress in the CRM system.Provide regular reports on lead generation performance and pipeline status.Qualifications &amp; ExperienceRequired Skills:Basic understanding of public cloud platforms (AWS, Azure, GCP) and their core services.Strong communication and interpersonal skills, with the ability to translate technical concepts into business value.Proven ability to build relationships and engage with customers in a technical sales environment.Highly motivated, goal-oriented, and eager to learn. Preferred Skills:Prior experience in sales, business development, or technical roles related to cloud computing.Familiarity with CRM tools like Salesforce,HubSpot, Lusha, ZoomInfo, or LinkedIn Sales Navigator for lead generation.Certification in AWS, Azure, or GCP (e.g., AWS Cloud Practitioner, Azure Fundamentals). Education:Bachelor’s degree in computer science, Information Technology, Business, or a related field, or equivalent experience.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Technical Business Development Representative (Cloud Sales) - Sydney

Apply to Cyber Security Jobs in Australia in companies remotely and near you. New Cyber Security Jobs in Australia added daily.

Job Position and Company	Location	Tags	Posted
Data Center Operations Technician - AU (Sydney) at Rackspace	Remote Full Time Manager Windows
AWS Alliance Manager - Sydney at Rackspace	Full Time Manager
AWS- Presales- AI- Data Architect - Sydney at Rackspace	Full Time Javascript
Data Center Technician - AU -Sydney at Rackspace	Remote Full Time Manager Windows
Technical Business Development Representative (Cloud Sales) - Sydney at Rackspace	Full Time

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