Rackspace

<b>Job Profile Summary</b>The Manager, HR Technology is responsible for the strategy, development, configuration, testing, implementation, upgrades, enhancements, and integration of all human resource information systems within the corporate HR department. Serves as a senior-level HR business partner, analyst, and strategist in reviewing, analyzing, and reporting HR-related data to identify trends and recommend solutions to business partners for effective people strategies. Responsible for guiding the Product Roadmap for Workday while supporting the business in achieving program goals. Manages delivery of the product, team growth, and implementation of new features to fuel Rackspace's growth.<h3>Key Responsibilities</h3><ul><ul><li>Manages human resource department and organizational needs for human resource systems, with an emphasis on the technical components of business needs.</li><li>Manages global team members on various schedules in support of HRIS projects.</li><li>Manages full life cycle HRIS projects and the associated project planning.</li><li>Recommends system design and configuration approaches to best meet current and future strategic HCM, Finance, and IT delivery.</li><li>Researches costs and vendors, and manages contract renewal processes.</li><li>Maintains systems to ensure continued operations and reporting efficiency, and resolves software issues.</li><li>Ensures data integrity, system security, and testing of system changes.</li><li>Designs and generates queries, reports, and dashboards.</li><li>Serves as liaison between users, the IT and Software Engineering departments, and third parties.</li><li>Researches new technologies and system solutions and keeps management informed.</li><li>Prioritizes and delivers inbound requests for Core HR, Time and Absence, Benefits, Payroll, and HR Ticketing applications.</li><li>Effectively utilizes data and metrics to develop technology roadmaps.</li><li>Partners with HR, Finance, IT, and other partners (<i>including vendor partners)</i> to deliver innovative solutions.</li><li>Leads day-to-day program activities and related meetings, including core team and external partners.</li><li>Ensures project targets are met by actively running projects through appropriate resources, issues, and risk management.</li><li>Identifies, assesses, and communicates key risks and issues to management and sponsors at all levels of the organization, and completes risk mitigation and remediation activities.</li><li>Responsible for utilizing planning tools <i>(i.e. Jira and ServiceNow</i>) for tracking projects.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Strong domain expertise in all aspects of Workday. </li><li>Demonstrable knowledge in the following disciplines: core HR, compensation, benefits, talent acquisition, talent management, payroll, integrations, reporting, and time &amp; attendance.</li><li>Knowledge of existing solutions, new technologies, and emerging trends.</li></ul></ul><h3>Education/Experience </h3><ul><ul><li>Bachelor's degree in Computer Science, Business Management, Project Management, Management Information Systems, or a related field.</li><li>Masters' Degree preferred.</li><li>7+ years of progressive functional and technical experience in Workday.</li><li>Experience managing or supervising employees.</li><li>Experience implementing and administering systems: specific experience with systems may include but not be limited to Workday HRM, Cloud HCM solutions.</li><li>Experience in quantitative HRIS analysis with demonstrated aptitude in data analytics, queries, metrics, and reporting.</li></ul></ul>#LI-Remote "Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Manager, HR Technology (Workday)

<b>Rackspace: </b>is seeking a Cloud Business Consultant to join our Cloud Optimizer team. Cloud Optimizer is a managed service focused on helping customers efficiently orchestrate their cloud resources. The attributes that make the cloud such a powerful source of technological innovation—on-demand provisioning, scalable, and elastic resources, the sheer velocity of newly launched and improved service offerings—also make cloud management a unique and complex challenge. The goal of the Cloud Optimizer team is to help our clients develop into more mature and innovative consumers of the cloud. On a day-to-day basis, you will be helping customers distill large amounts of usage data into meaningful business intelligence. If you have experience as a CSM (Customer Success/Service Manager), TAM (Technical Account Manager), BA (Business Analyst), Financial Analyst, or Technology Consultant and you are looking to extend your skills, then we want to talk to you! <b>Work Location for Mexico Rackers: </b>If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Nuevo Leon, Puebla, or Queretaro. <h3>Key Responsibilities</h3><ul><ul><li>Be comfortable working with data and presenting conclusions clearly. </li><li>Provide general support of technology products and services. </li><li>Engage with customers, understand their needs, and help them accomplish their goals. </li><li>Represent Rackspace to 10-15 enterprise cloud customers.</li><li>Prepare in-depth analysis using big data and present to high-level stakeholders at our largest clients and provide supporting documentation and reports for those reviews.</li><li>Work with other Rackspace teams (professional services and managed services) to support the delivery of cloud management projects and support best practices.</li><li>Provide financial analysis of client cloud spend including trend reporting, identification of opportunities for cloud optimization, and outlining recommendations and proposals for optimization projects.</li><li>Demonstrate knowledge of the AWS platform, guiding each client in their utilization of AWS services.</li><li>Onboard services new Rackspace Cloud Optimizer customers.</li><li>Support the sales team in new business activities, as needed.</li><li>Work on assigned key initiatives, including new service offerings, profitability analysis, tool assessments, marketing initiatives, etc.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>3+ years' experience supporting technology products or services in some capacity. </li><li>Must be able to “talk tech” credibly with engineers and developers.</li><li>Customer relationship management with some experience directly managing key stakeholder relationships.</li><li>Data analysis and the ability to turn data into insights.</li><li>Ability to work with our data visualization portal and easily grasp day-to-day tasks such as trend analysis and anomaly detection.</li><li>Must be a pro-level user of Excel and be comfortable creating summaries and visuals (pivot tables and charts) to support ad-hoc report delivery.</li><li>Familiarity with any advanced data analysis tools is a plus but not required; for example: Tableau, Alteryx, PowerBI, SQL, etc. We use Alteryx extensively.</li><li>Proven ability to lead meetings with C-level executives. </li><li>Ability to prepare clear and concise documentation (MS Word, PowerPoint).</li></ul></ul><h3>Preferred Skills </h3><ul><ul><li>We do not require any specific experience with the AWS, Azure or GCP platform (we will teach you), but if you have some, that is also a plus.</li><li>Similarly, experience using a cloud management platform (AWS Cost Explorer, CloudHealth, CloudCheckr, CloudAbility) is a plus but not required.</li><li>Demonstrated ability to cross-sell and up-sell is a major plus.</li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a> #LI-MF1 #LI-Mexico</ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cloud Business Consultant -

The Network Engineer-III is responsible for the planning, design, configuration, integration &amp; installation of our growing local area network (LAN) and/or global wide area network (WAN). The Network Engineer-III will provide leadership in technical support and documentation to various departments and users with regard to the global infrastructure. The Network Engineer-III serves as a liaison to gather network requirements from internal customers, vendors, and other third-party providers. <b>Work Location</b>: - Onsite in Seattle, WA- Additional travel to satellite locations in Tacoma, WA, and Olympia, WA<h3>Responsibilities</h3><ul><ul><li>This role will focus on deploying and maintaining Wi-Fi networks</li><li>DESIGN: </li><li>Perform design requirements feasibility studies </li><li>Perform vendor recommendation/selection and coordination for hardware testing and installations </li><li>Examine theoretical and implemented designs for deficiencies and facilitate corrections </li><li>BUILD: </li><li>Prepare maintenance plan documentation &amp; change management </li><li>Examine maintenance plans for accuracy </li><li>Script maintenance implementations </li><li>Work in either a lead role or an assisting role during maintenance implementations </li><li>IMPROVEMENTS: </li><li>Develop Standard Operating Procedures (SOP’s) &amp; Method of Procedures (MOP’s) </li><li>Develop network standardization practices </li><li>Document informational content for specialized network designs to be used for training needs </li><li>Present and/or Train on new network typologies, hardware, and technologies to internal teams  </li><li>Lead Root Cause Analysis sessions to achieve better networking practices </li><li>Determine baseline requirements for our network needs </li><li>Provide code analysis on existing software, IOS testing, and software recommendations </li><li>Create network lab mockups for error testing </li><li>Automate repetitive Engineering tasks </li><li>ADDITIONAL: </li><li>Responsible for Forescout management and maintenance (as secondary). </li><li>Manages the team’s ticket queue and responds on-site to issues.</li><li>Act as 3rd level escalations POC for design or other related problems </li><li>Initial deployment of new products and services </li><li>Monitor capacity and plan for bandwidth additions  </li><li>Establish project priority based on business needs </li></ul></ul><h3>Requirements</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in Computer Science or Network Engineering. At the manager’s discretion, additional relevant experience may substitute for the degree requirement</li><li>Minimum 5-7 years of recent experience with network design and build-out of LAN/WANs and/or large-scale network retrofits and remediations</li><li>Experience with network access control (NAC) and software-defined networking technologies, including Forescout and Cisco Software-Defined Access (SDA)</li><li>Experience with enterprise wireless technologies, including Wi-Fi design, deploying and maintaining Wi-Fi networks, RF optimization, and troubleshooting.</li><li><b>Must have certifications</b>: CCNA </li><li>Preferred certifications: CCDA, CCNP, CCDP preferred, CCIE (R&amp;S, SP, or DC) highly preferred (or equivalent experience), Python PCEP  </li><li>Advanced level experience working with most of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC, STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching </li><li>Multi-vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos </li><li>Experience working in a service provider, datacenter/hosting environment, or large-scale enterprise networks. </li><li>Experience researching, evaluating, and recommending hardware and/or software solutions supporting large-scale deployments and/or remediations against the LAN/WAN  </li><li>Experience working with 3rd party networking vendors, with an understanding of the service/hardware/software portfolios they provide </li><li>Able to identify areas of process improvement and provide input and solution options to streamline work  </li><li>Excellent writing, documentation, and communication skills, possessing the ability to communicate well with technical and non-technical peers. </li><li>Customer service-oriented attitude </li><li>Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUp Gold, etc.) </li></ul></ul>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $91,000/year in our lowest geographic market up to $134,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.”<b>Work Location</b>: - Onsite in Seattle, WA- Additional travel to satellite locations in Tacoma, WA, and Olympia, WA#LI-AW1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Network Engineer III (Wifi)

The Network Engineer-III is responsible for the planning, design, configuration, integration &amp; installation of our growing local area network (LAN) and/or global wide area network (WAN). The Network Engineer-III will provide leadership in technical support and documentation to various departments and users with regard to the global infrastructure. The Network Engineer-III serves as a liaison to gather network requirements from internal customers, vendors, and other third-party providers. <b>Work Location</b>: - Onsite in Seattle, WA- Additional travel to satellite locations in Tacoma, WA, and Olympia, WA<h3>Responsibilities</h3><ul><ul><li>This role will have a strong focus on F5 technologies, including BIG-IP LTM, traffic management, and application delivery optimization across the enterprise network.</li><li>DESIGN: </li><li>Perform design requirements feasibility studies </li><li>Perform vendor recommendation/selection and coordination for hardware testing and installations </li><li>Examine theoretical and implemented designs for deficiencies and facilitate corrections </li><li>BUILD: </li><li>Prepare maintenance plan documentation &amp; change management </li><li>Examine maintenance plans for accuracy </li><li>Script maintenance implementations </li><li>Work in either a lead role or an assisting role during maintenance implementations </li><li>IMPROVEMENTS: </li><li>Develop Standard Operating Procedures (SOP’s) &amp; Method of Procedures (MOP’s) </li><li>Develop network standardization practices </li><li>Document informational content for specialized network designs to be used for training needs </li><li>Present and/or Train on new network typologies, hardware, and technologies to internal teams  </li><li>Lead Root Cause Analysis sessions to achieve better networking practices </li><li>Determine baseline requirements for our network needs </li><li>Provide code analysis on existing software, IOS testing, and software recommendations </li><li>Create network lab mockups for error testing </li><li>Automate repetitive Engineering tasks </li><li>ADDITIONAL: </li><li>Responsible for Forescout management and maintenance (as secondary). </li><li>Manages the team’s ticket queue and responds on-site to issues.</li><li>Act as 3rd level escalations POC for design or other related problems </li><li>Initial deployment of new products and services </li><li>Monitor capacity and plan for bandwidth additions  </li><li>Establish project priority based on business needs </li></ul></ul><h3>Requirements</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in Computer Science or Network Engineering. At the manager’s discretion, additional relevant experience may substitute for the degree requirement</li><li>Minimum 5-7 years of recent experience with network design and build-out of LAN/WANs and/or large-scale network retrofits and remediations</li><li>Hands-on experience with F5 BIG-IP solutions, including load balancing and application delivery.</li><li><b>Must have certifications</b>: CCNA and F5 101</li><li>Preferred certifications: F5 201, F5 301, CCDA, CCNP, CCDP preferred, CCIE (R&amp;S, SP, or DC) highly preferred (or equivalent experience), Python PCEP  </li><li>Advanced level experience working with most of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC, STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching </li><li>Multi-vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos </li><li>Experience working in a service provider, datacenter/hosting environment, or large-scale enterprise networks. </li><li>Experience researching, evaluating, and recommending hardware and/or software solutions supporting large-scale deployments and/or remediations against the LAN/WAN  </li><li>Experience working with 3rd party networking vendors, with an understanding of the service/hardware/software portfolios they provide </li><li>Able to identify areas of process improvement and provide input and solution options to streamline work  </li><li>Excellent writing, documentation, and communication skills, possessing the ability to communicate well with technical and non-technical peers. </li><li>Customer service-oriented attitude </li><li>Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUp Gold, etc.) </li></ul></ul>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $91,000/year in our lowest geographic market up to $134,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.”<b>Work Location</b>: - Onsite in Seattle, WA- Additional travel to satellite locations in Tacoma, WA, and Olympia, WA#LI-AW1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seattle

Network Engineer III (F5)

The Senior Network Engineer V is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of highly complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Racker accepts and takes ownership through to the resolution of issues escalated by other Network Engineers and creates training and mentoring opportunities for those engineers as appropriate. The Senior Network Engineer V is heavily involved in technology, tool, process, and training improvements for the team. The Racker leverages substantial technical skills and experience to provide subject matter expertise to ensure these improvements are implemented successfully, and other Network Engineers are trained to the new standards. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenance to ensure standardization and uptime; and managing Internet providers and connectivity. The Senior Network Engineer V will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.<b>Work Location</b>: United States of America -   If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home. ·   If not located near an office, you may work 100% remotely. <h3>Key Responsibilites</h3><ul><ul><li>DESIGN: </li><li>Perform design requirements feasibility studies </li><li>Perform vendor recommendation/selection and coordination for hardware testing and installations </li><li>Examine theoretical and implemented designs for deficiencies and facilitate corrections </li><li> BUILD: </li><li>Prepare maintenance plan documentation &amp; change management </li><li>Examine maintenance plans for accuracy </li><li>Script maintenance implementations </li><li>Work in either a lead role or an assisting role during maintenance implementations </li><li> IMPROVEMENTS: </li><li>Develop Standard Operating Procedures (SOP’s) &amp; Method of Procedures (MOP’s) </li><li>Develop network standardization practices </li><li>Document informational content for specialized network designs to be used for training needs </li><li>Present and/or Train on new network typologies, hardware, and technologies to internal teams  </li><li>Lead Root Cause Analysis sessions to achieve better networking practices </li><li>Determine baseline requirements for our network needs </li><li>Provide code analysis on existing software, IOS testing, and software recommendations </li><li>Create network lab mockups for error testing </li><li>Automate repetitive Engineering tasks </li><li>ADDITIONAL: </li><li>Act as 4th level escalations POC for design or other related problems </li><li>Conduct provider testing/deployment of new services </li><li>Monitor capacity and plan for bandwidth additions  </li><li>Establish project priority based on business needs </li></ul></ul><h3>Requirements</h3><ul><ul><li> High School Diploma or regional equivalent required </li><li> Bachelor's Degree required, preferably in Computer Science or Network Engineering. At the manager’s discretion, additional relevant experience may substitute for the degree requirement</li><li>Minimum 12 - 14years of recent experience with network design and build-out of LAN/WANs and/or large-scale network retrofits and remediations </li><li>Expert-level experience with Cisco Application Centric Infrastructure (ACI)</li><li>Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&amp;S, SP, or DC) highly preferred (or equivalent experience), Python PCEP </li><li>Expert-level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC, STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching </li><li>Multi-vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos </li><li>Experience working in a service provider, datacenter/hosting environment, or large-scale enterprise networks. </li><li>Experience researching, evaluating, and recommending hardware and/or software solutions supporting large-scale deployments and/or remediations against the LAN/WAN  </li><li>Experience working with 3rd party networking vendors, with an understanding of the service/hardware/software portfolios they provide </li><li>Able to identify areas of process improvement and provide input and solution options to streamline work  </li><li>Excellent writing, documentation,n and communication skills, possessing the ability to communicate well with technical and non-technical peers. </li><li>Customer service-oriented attitude </li><li>Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUp Gold, etc.) </li></ul></ul>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132,000/year in our lowest geographic market up to $193,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.”<b>Work Location</b>: United States of America -   If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home. ·   If not located near an office, you may work 100% remotely. #LI-AW1#LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Network Engineer V

<b>Rackspace</b> is hiring for a Service Delivery Manager with a background in security to support our strategic customers. As a Security SDM, you’ll be managing global managed security services accounts.  <b>Work Location; Mexican Rackers: </b>If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Jalisco, Nuevo Leon, Puebla, Guadalajara, or Queretaro. <h3>Key Responsibilities</h3><ul><ul><li>Manage stakeholder relationships and deliver monthly reporting for them.</li><li>Produce data tracking and budget scope reporting for senior management.</li><li>Analyze cybersecurity/DevSecOps frameworks using dashboarding and internal tools.</li><li>Oversee the SOC operational processes and ensure that security compliance/governance is maintained.</li><li>Use security data, monitoring tools, and threat intelligence to inform insights and build the big picture.</li><li>Lead customer initiatives, applying expertise and best management of all customer escalations and service issues.</li><li>Support senior management with the required decision-making on security initiatives and solutions.</li><li>Help teams with cross functional and interim – term development and transformation. Aid their transformation and implementation of cybersecurity initiatives. </li><li>Assist with various Cyber technical initiatives, including NIST and ISO framework rollout and certification.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Bachelor’s degree in computer science or a relatable field of study is preferred. High school diploma is required. </li><li>Prefer candidates who have a cyber security certification such as either CISSP or ITIL V4. </li><li>Must be proficient in both written and verbal communication using both the English and Spanish languages. </li><li>Experience of managing the delivery of Security based managed services.</li><li>Experience managing multiple accounts and stakeholders simultaneously.</li><li>Experience of working with a combination of the following tools is essential: Azure Security Centre and Sentinel, Service Now, Power BI, Qualis, CrowdStrike, Microsoft Sentinel. </li><li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a></li><li>#LI-MF1 #LI-Mexico</li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Security Service Delivery Partner

<b>Description</b>  The Private Cloud Software Engineering team (PVC team) in the Rackspace Technology is looking for talented Technical Program Manager (TPM) with passion for modern web development standards.  As a TPM in our team, you will be responsible for managing medium to large scale technical projects or programs, working closely with external partners, engineers, and technical staff. Requires working with various levels of stakeholders in Rackspace Technology to define strategy and requirements. Communicates execution strategies, reporting with PVC team senior management on status and risks.  <b>About PVC Software Engineering Team </b>  The Private Cloud Software Engineering organization in Rackspace Technology has two main areas of product &amp; delivery responsibility Customer facing surfaces, such as auth, ticketing, billing and account management experiences A set of innovative enablement services that help other engineering teams get products to market faster We are the intersection between customers, and the products and services that Rackspace Technology provides.  <b>How We Work </b>  Our customer and internal-facing platforms are powered by microservices, including event-driven and HTTP APIs. Our services are fronted with a suite of modern JavaScript applications. We own the full stack of each service from application logic to infrastructure, and we are operationally responsible for the services we run. We practice continuous integration and delivery, deploying our services to production hundreds of times a day.  We continuously evaluate new technologies to assess their fit within our solutions, so a strong desire to learn is a must. Experience with the technologies we work with today is a plus but not essential. We are committed to delivering excellence and every team member is responsible of taking ownership to achieve best outcome. <h3>Responsibilities: </h3><ul><ul><li>As a Technical Program Manager, you will partner closely with Product, Engineering, Security, and cross-functional teams to drive the successful planning, execution, and delivery of key initiatives within the organization. Your role will combine program leadership, operational excellence, and technical understanding to ensure projects are delivered on time, within scope, and aligned with strategic goals. </li></ul></ul><h3>Program &amp; Project Leadership </h3><ul><ul><li>Drive end-to-end planning and delivery of critical, strategic technical programs, ensuring alignment with product roadmaps, engineering capacity, and organizational priorities. </li><li>Collaborate with software engineering leadership and product management to define program scope, requirements, milestones, and success criteria. </li><li>Maintain clear communication with stakeholders and leadership on status, risks, dependencies, and mitigation plans. </li></ul></ul><h3>Software Engineering Roadmap &amp; Execution Management </h3><ul><ul><li>Own software engineering roadmap operations, ensuring software requirements are captured in JIRA tickets, are updated, prioritized, and aligned with sprint and release plans. </li><li>Track delivery progress, highlight blockers, and facilitate collaboration across teams to ensure timely resolution. </li><li>Generate weekly and periodic reporting for stakeholders and leadership on project health, overdue tasks, and milestone risks. </li></ul></ul><h3>Governance &amp; Review Cadence</h3><ul><ul><li>Lead weekly project reviews, summarizing progress, key blockers, and presenting status updates with clear “get-to-green” plans. </li><li>Prepare and deliver executive ready reports, slides, and program snapshots for leadership. </li><li>Prepare quarterly business review (QBR) materials for all active projects under the program’s scope. </li><li>Support quarterly AllHands content by summarizing key achievements, challenges, and strategic updates for the organization. </li></ul></ul><h3>Software Intake &amp; Operational Processes </h3><ul><ul><li>Manage the software intake lifecycle from request submission through triage, prioritization, and cross-functional review. </li><li>Facilitate daily standups for intake issues and weekly alignment meetings with Product Managers and Pillar Leaders. </li><li>Support monthly executive reviews for software requirements requiring senior level approval. </li></ul></ul><h3>Budget, Compliance &amp; Reporting </h3><ul><ul><li>Track and report CapEx/OpEx timesheet submissions, escalating gaps and surfacing trends to leadership. </li><li>Highlight low booking patterns and ensure accurate reporting across teams. </li><li>Support security and compliance processes, including audit readiness, vulnerability tracking, and remediation updates. </li></ul></ul><h3>Quality, Modernization &amp; Operational Excellence </h3><ul><ul><li>Lead tracking, documentation, and follow through of bugs, production issues, modernization efforts, and migration initiatives. </li><li>Drive continuous improvement by refining processes, tooling, sprint operations, and end-to-end program workflows. </li><li>Collaborate with engineering teams to maintain high quality standards across APIs, applications, and services. </li></ul></ul><h3>Experience/Education </h3><ul><ul><li>Bachelor’s degree in Computer Science or related Technology, and 8 plus years of full time experience working in information technology related organisation with exposure to all phases of product development life cycle  </li><li>If Master’s degree in Computer Science or related, 6 years of experience as an alternative </li><li>At the manager’s discretion, additional relevant experience may substitute for the academic requirement </li><li>Solid software engineering fundamentals gained through training, course work or relevant experience. </li></ul></ul><h3>Requirements </h3><ul><ul><li>10+ years strong Technical Program experience in web application development, UI/UX, content management, end-end system design, API knowledge &amp; application security </li><li>8+ years strong experience in all phases of product development life cycle is required </li><li>5+ years’ experience in Agile/Scrum or modern methodologies </li><li>Have mandatorily worked with private or public cloud solutions for at least 3 plus years </li><li>Should have been used AI tooling or solutions, has working and exposure required at Program Manager level.  </li><li>Strategic contributor to overall product strategy, roadmap and releases </li><li>Experienced in building process flows, technical documentation, capturing detailed technical specifications, functional/non-functional requirements  </li><li>Run Agile products by facilitating Stand-Ups, Sprint Planning, Retrospectives, Backlog Grooming, Sprint Reviews/Demo meetings.  </li><li>Experience in Project and Program tracking and ticketing tools for feature/epic prioritization, backlog grooming, tracking progress, team velocity, building dashboards to monitor sprint health/release health &amp; application statistics </li><li>Creative approach to problem solving and good analytical skills </li><li>Ability to quickly adapt to projects that require taking initiative and developing new expertise </li><li>Strong communication skills (both written and verbal). </li></ul></ul><h3>Highly Desirable skills:</h3><ul><ul><li>AWS or Google Cloud platform experience  </li><li>Working with development group that is dynamic, focus on cloud development </li><li>AI tooling and solutions implementation at Program or projects level </li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technical Program Manager III - IN

<b>Role Summary</b> We are looking for a <b>Project Manager with strong Test Lead/QA leadership experience</b> to drive end-to-end delivery of enterprise transformation programs involving <b>Oracle Fusion Finance/Accounting modules</b> and <b>Data Platform integrations (Azure Databricks)</b>. This role will manage project governance, execution, and stakeholder communication while also ensuring <b>high-quality delivery through robust testing strategy and execution oversight</b>.<h3>Key Responsibilities</h3><ul><ul><li><b>Project Delivery &amp; Governance</b></li><li>Lead      end-to-end project delivery including <b>scope, schedule, budget,      risks/issues, and dependency management</b>.</li><li>Develop      and maintain <b>project plans</b>, delivery milestones, and execution      governance.</li><li>Drive      <b>Agile execution</b> (sprint planning, backlog tracking, status      reporting, RAID management).</li><li>Facilitate      stakeholder forums such as <b>weekly status calls, steering committee      meetings, and retrospectives</b>.</li><li>Ensure      timely delivery across cross-functional teams (Engineering, QA, Business,      Data, and SMEs).</li></ul></ul><h3>Testing Leadership &amp; Quality Assurance</h3><ul><ul><li>Own      the overall <b>testing strategy and test governance</b> for the program.</li><li>Lead      planning and execution for <b>Functional, Integration, Regression, and      End-to-End testing</b>.</li><li>Ensure      test artifacts are complete and audit-ready: <b>test plan, test cases,      traceability, and coverage reports</b>.</li><li>Manage      defect lifecycle: logging, triage, prioritization, closure, and release      readiness.</li><li>Drive      <b>test automation</b> initiatives and align QA execution using tools such      as <b>Selenium / Java / Python</b>.</li></ul></ul><h3>Domain &amp; Integration Focus</h3><ul><ul><li>Coordinate      testing and delivery across Oracle Fusion Finance modules such as:</li><li><b>GL       / COA / Accounting / Reporting / Procurement / Payroll / Investments /       Consolidation</b></li><li>Manage      validation across data pipelines and reporting layers integrating with:</li><li><b>Azure       Databricks / modern data repositories / analytics platforms</b></li></ul></ul><h3>Required Skills &amp; Experience</h3><ul><ul><li>8+      years of experience in <b>Project Management / Delivery Leadership</b>      with hands-on governance ownership.</li><li>4+      years of experience as a <b>Test Lead / QA Lead</b>, managing enterprise      testing across multiple streams.</li><li>Strong      experience working with <b>Oracle Fusion Finance / Accounting / Reporting      ecosystems</b>.</li><li>Strong      knowledge of <b>Agile delivery</b> and coordination across technical +      business stakeholders.</li><li>Experience      managing delivery involving <b>data engineering platforms</b> (Databricks,      Azure stack preferred).</li><li>Excellent      communication, leadership, stakeholder management, and escalation handling      skills.</li></ul></ul><h3>Preferred Qualifications</h3><ul><ul><li>Certifications:      <b>PMP / PRINCE2 / Scrum Master</b> (preferred)</li><li>Testing      certification: <b>ISTQB</b> (good to have)</li><li>Exposure      to <b>IFRS17 / Insurance Accounting / Actuarial domain</b> is a plus</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Bangalore

Project Manager (with Test Lead Experience) – Oracle Fusion &amp; Data Programs

ION Group

<b>The Role:</b>We are looking for an experienced Infrastructure Project Manager to be based in either our London or Woking office to help co-ordinate as part of a team all client &amp; network activities for ION markets globally.<h3>Key Responsibilities:</h3><ul><ul><li>Project Manager in charge of overseeing infosec, operational and strategic projects throughout the full delivery lifecycle.</li><li>Experienced Project Manager able to run multi-stream mid-large initiatives involving both internal and external stakeholders</li><li>Understanding of Global Network &amp; Security Initiatives to enhance connectivity and safeguard our infrastructure across regions.</li><li>Streamlining Client Onboarding process to ensure a seamless experience for new customers and faster integration with our systems.</li><li>Focus on BAU &amp; Capacity Management, ensuring that day-to-day operations run smoothly while scaling resources to meet increasing demands.</li><li>Lead Consolidation / Redesign Initiatives to optimize existing systems and reduce complexity across the organization.</li><li>Conduct thorough Investigatory Analysis Work to identify potential inefficiencies, assess risks, and uncover opportunities for improvement across our network and security architecture.</li></ul></ul><h3>Required Skills, Experience and Qualifications:</h3><ul><ul><li>Good Technical Network understanding</li><li>Experience in a technology and/or network role in financial markets</li><li>Clear, accurate and concise communicator with strict attention to detail and strong analytical skills.</li><li>Experience adapting complex technical written and verbal communication to be suitable for a for a non-technical audience.</li><li>Understanding of change management and ITIL processes</li><li>Highly organized with the ability to prioritize own workload and adhere to strict deadlines.</li><li>Experience with Vendor &amp; Client Engagement</li><li>Commercial and technical awareness of the exchange, network and extranet landscape with the ability to generate cost estimates + work to agreed budget</li><li>Degree level education</li></ul></ul><b>About us</b>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Woking

Infrastructure Project Manager

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment, ensuring all customer server environments are secure, operational, and maintain 99.999% uptime.Location: On-site at the Rackspace facility in Ashburn, VA.   Schedule: 7 am - 4 pm Monday - Friday <h3>Key Responsibilities</h3><ul><ul><li>Utilize custom monitoring software and an internal ticketing system to provide customer support </li><li>Identify and troubleshoot simple hardware failures on x86-based servers, including the replacement of failed hardware components </li><li>Troubleshoot simple operating system storage issues, including file system, disk management, and  RAID technologies </li><li> Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or  VMWare ESX Server </li><li>Simple operating systems administration to include troubleshooting of login, password, and connectivity issues </li><li>Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access  to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services, or Remote  Access Controllers </li><li>Complete the troubleshooting, configuration, and replacement of network device hardware, including access and aggregation switches, firewalls, load-balancers, and security appliances </li><li>Complete the troubleshooting, configuration, and replacement of storage devices, including DAS and NAS arrays </li><li>Complete customer configuration maintenances including hardware modification, operating  system installation, mounting of the devices within cabinets, and completion of all cabling needs  required </li><li>Troubleshoot copper and fiber cabling, including initial installation testing as well as connectivity  issues with previously deployed copper or fiber cabling </li><li>Provide technical communication relating to customer configurations in a concise, professional  manner </li><li>Adhere to company security policies and procedures, including health and safety and local  governing requirements, as directed</li><li>Execute and maintain meticulous 5S and housekeeping practices </li><li>Demonstrate no less than full performance in a continuous, consistent, measurable manner </li><li>Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all  customers and coworkers</li><li>Communicate in an honest, transparent manner focused on building trust amongst customers and  coworkers </li><li>Demonstrate a clear understanding of the Rackspace software toolsets required for the monitoring  and support of customer configurations </li><li>Demonstrate the ability to complete customer configuration maintenance and hardware troubleshooting </li><li>Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required </li><li>Customer configuration maintenances are quality controlled and adheres to published policy and  process to ensure Global alignment </li><li>Troubleshooting and problem-solving capabilities lead to accurate and timely resolution of  technical events </li><li>All customer incidents or potential risks to our customers must be investigated utilizing the root  cause analysis method </li><li>All customer interactions, both internal and external, are conducted in a manner that delights  customers </li><li>Process and policy sign-off is conducted in a timely manner, with a clear understanding of the  subject matter, by the specified due date </li><li>All areas of responsibility are clean and organized, with specific areas designated for all movable items</li></ul></ul><h3>Knowledge/Skills/Abilities</h3><ul><ul><li> Intermediate knowledge of engineering, design, configuration, installation, maintenance, and  upgrade of the local area network (LAN) and/or wide area network (WAN) </li><li>Intermediate knowledge of servers and various software applications</li><li>Must be able to lift 50 lbs overhead</li><li> Analytical Skills</li><li>Database Management </li><li>ERP Software Skills </li><li>Audit Skills </li><li>Investigative Skills </li><li>Low Voltage Cabling </li><li>Network/Systems Skills </li><li>Process Improvement </li><li>Project Management </li></ul></ul><h3>Education/Experience</h3><ul><ul><li> High School Diploma or regional equivalent required </li><li>Bachelor's Degree required, preferably in a field related to the role. At the manager’s discretion,  additional relevant experience may substitute degree requirement </li><li>3 - 4 years of total applicable work experience required; requires a minimum of 2 years of  experience in the role duties</li><li> Industry-recognized certifications in operating systems, networking, security, and/or storage  technologies preferred </li></ul></ul>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $57,000/year up to $69,000/year. Pay is based on several factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonuses or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.Location: On-site at the Rackspace facility in Ashburn, VA.   Schedule: 8 am - 5 pm Monday - Friday #LI-AW1#LI-OnsiteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Data Center Operations Technician III

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Associate Engagement Manager - VN

<b>The Role:</b>This role requires not only technical expertise but also strong leadership and stakeholder management skills. The successful candidate will demonstrate the ability to lead and develop a geographically distributed team, foster a culture of accountability, and drive continuous improvement initiatives.This is an exciting time to join ION where you will be joining an existing team with ample opportunity to make your mark.  With experience in the hosted infrastructure space (network/systems/databases/private cloud), you will be responsible for ensuring the operational processes and resources required to provide the highest level of availability and support for our clients production trading systems remain consistent and aligned to global operations standards..The successful candidate will have a track record in managing operations teams in mission critical production environments coupled with an deep knowledge of  technologies, standards, and industry guidelines as they apply to the hosted infrastructure space.Operating a critical service the successful candidate will be directly responsible for day to day activities of the platform team with key involvement in managing resources delivering time sensitive workstreams in an ITIL based environment (incident, change, problem management). Essential will be a can do attitude which will see the successful candidate responsible for support of our global clients production trading environments.<h3>Key Responsibilities:</h3><ul><ul><li>Support the Global Head of Infrastructure through management and leadership of the L1-L3 operations team including recruitment , performance and resource management activities</li><li>Own responsibility for managing/planning day to day operational activities necessary to meet ongoing business demand in a fast pace challenging environment</li><li>Ensure highest levels of service availability are maintained through adherence to all incident, change and problem processes</li><li>Act as a management escalation point for all monitoring, alerting and operational related issues as  required by the business within own regional time zone.</li><li>Support the Global Head of Infrastructure in the continuous improvement cycle driving improvements in ION's overall operating efficiency</li><li>Provision of Major Incident support during unplanned service outages including acting as  focal point for information gathering activities  during and post incident as part of root cause analysis activities within own regional time zone.</li><li>Lead, mentor, and develop a high-performing team of system engineers, ensuring alignment with global standards and fostering a culture of operational excellence.</li><li>Drive continuous improvement initiatives, leveraging automation and best practices to enhance service delivery and operational efficiency.</li><li>Define and monitor KPIs and metrics for team performance and service delivery, presenting operational reports and improvement plans to senior management.</li><li>Serve as a key point of contact for internal and external stakeholders, providing clear communication and actionable insights on operational performance.</li><li>Ensure compliance with cybersecurity best practices and regulatory requirements, particularly within financial services environments.</li></ul></ul><h3>Required Skills, Experience and Qualifications:</h3><ul><ul><li>Experience of managing a team (Manager/Team Lead/Senior Engineer) working in a relevant operations environment supporting  HA/Mission Critical systems and services at an enterprise scale.</li><li>An understanding of the nature and interdependencies of mission critical systems  in support of  wider business deliverables (Data Centres, power distribution, connectivity, networking, systems/storage, cloud)</li><li>Problem solver with attention to detail ideally with strong engineering background in one or more technical disciplines (networks/systems)</li><li>Exposure to or experience in supporting Financial Services environments a benefit</li><li>Proven experience leading small technical teams, including succession planning and career development.</li><li>Strong stakeholder engagement skills and ability to communicate effectively with senior leadership.</li><li>Commitment to staff development, engagement, and retention, with strong problem-solving and decision-making abilities under pressure.</li><li>Experience with infrastructure-as-code and automation tools (e.g., Terraform, Ansible, PowerShell) is desirable. Aswell as experience of running Linux systems at scale.</li></ul></ul><b>About us</b>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.         • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.         • Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.Learn more at <a href="https://iongroup.com/" rel="noopener noreferrer nofollow ugc" target="_blank">iongroup.com</a> We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

ION Markets Regional Operations Manager

We are seeking an experienced Tender Writer / Technical Author to lead and write responses to UK Public Sector tenders for UK Sovereign IT services. This role is critical in ensuring compliant, compelling, and timely submissions that align with government procurement standards and our strategic objectives. The successful candidate will work closely with technical, legal, and commercial teams to deliver winning proposals that demonstrate value, security, and sovereignty.​​As a Tender writer, you will be responsible for writing all of the content required for winning IT bid submissions and tenders for the UK Public Sector.  You will be enrolled into the team and have extensive training on the product set, Company &amp; type’s of tenders required to apply for.  ​​You will be expected to work solo on bids as well as in team’s when required – The expectation will be that you will solely apply for bid’s and create repeatable content within your bid writing team for assisting in future bids.  Upon a successful downselection from the initial application to a bid, the sales team will be involved to work the opportunity through to completion.<h3>Requirements. </h3><ul><ul><li>Must be able to write all content for bids / tender responses as apposed to a ‘Bid Manager’​</li><li>Could have an APMP qualification <a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjc7fSWwvSRAxXtWkEAHQLHBLEQFnoECGEQAQ&amp;url=https%3A%2F%2Fapmg-international.com%2Fproduct%2Fapmp-bid-and-proposal-management-certification&amp;usg=AOvVaw3XFQszavXDT9JEfphUA1S0&amp;opi=89978449" rel="noopener noreferrer nofollow ugc" target="_blank">(Link here)</a> or be willing to undergo this certification​</li><li>Must be able to pass an SC Security Check (UK Based, Passport holder 5+ yrs minimum)</li><li>#LI-CS1</li></ul></ul>About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

London

Tender Writer - Public Sector.

We are seeking an experienced and highly capable Senior Project Manager to lead complex, cross‑functional projects from initiation through to successful delivery for our UK Sovereign business. ​​This role requires a strategic thinker with strong leadership skills, exceptional communication abilities, and a proven track record of delivering high‑impact projects in fast‑paced, multi‑stakeholder environments.​​As a Senior Project Manager, you will drive project outcomes, manage risk, influence senior stakeholders, and ensure alignment between business goals, technical teams, and operational delivery. You will play a key role in shaping project governance, improving delivery processes, and mentoring project managers within the organisation.​​<h3>Responsibilities</h3><ul><ul><li>Identify, assess, and manage project risks, issues, and interdependencies.​</li><li>Manage project budgets, timelines, resources, and dependencies to ensure successful outcomes.​</li><li>Update centralised ServiceNOW projects to keep the team in sync across projects and leadership​</li></ul></ul><h3>Skills required</h3><ul><ul><li>Agile &amp; Waterfall Project Management experience </li><li>PRINCE2 Practitioner, PMP, MSP, AgilePM, Scrum Master or equivalent​</li><li>Strong risk management, budgeting &amp; reporting experience</li><li>Eligibility to pass BS7858 security check</li></ul></ul>#LI-JB2We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cardiff

Senior Project Manager

We are seeking a highly skilled Product Manager to define and deliver innovative solutions that meet customer needs and drive business growth. This role requires a strategic thinker with strong analytical capabilities, excellent communication skills, and the ability to collaborate across diverse teams. The successful candidate will own the product lifecycle from ideation to launch, ensuring alignment with organisational objectives and market demands.​​You will be defining the product vision, strategy, and roadmap aligned with business goals for UK Sovereign Services in the UK, reporting directly to the General Manager for UK Sovereign Services.  Conducting market research &amp; competitive analysis to aid in Customer-Centric development within the product team.  The product set is required to have documentation, a full roadmap and internal process creation to each release as standard. ​​The successful candidate must have previous experience in Product Management including cost modelling, content creation (Datasheets, marketing &amp; product launch documentation).  Using a product management tool (<a href="http://Craft.io" rel="noopener noreferrer nofollow ugc" target="_blank">Craft.io</a>), product features are to be presented and tracked on a monthly basis avoiding any task slippage or delay of product releases.  Project management ​​This role has direct reports of the existing UK Sovereign Product Team who are a highly skilled set of expert’s in multiple area’s and have created the current product set.​<h3>Skills &amp; Experience required</h3><ul><ul><li>Product Management experience</li><li>Team/People Management (Nice to have)</li><li>Content creation </li><li>Strategic Thinker</li><li>Cost management/modelling experience</li><li>ServiceNow experience</li><li>Eligible to pass SC Security Check</li></ul></ul>#LI-JB2We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Product Manager

<b>The Role:</b>This role requires not only technical expertise but also strong leadership and stakeholder management skills. The successful candidate will demonstrate the ability to lead and develop a geographically distributed team, foster a culture of accountability, and drive continuous improvement initiatives.This is an exciting time to join ION where you will be joining an existing team with ample opportunity to make your mark.  With experience in the hosted infrastructure space (network/systems/databases/private cloud), you will be responsible for ensuring the operational processes and resources required to provide the highest level of availability and support for our clients production trading systems remain consistent and aligned to global operations standards..The successful candidate will have a track record in managing operations teams in mission critical production environments coupled with an deep knowledge of  technologies, standards, and industry guidelines as they apply to the hosted infrastructure space.Operating a critical service the successful candidate will be directly responsible for day to day activities of the platform team with key involvement in managing resources delivering time sensitive workstreams in an ITIL based environment (incident, change, problem management). Essential will be a can do attitude which will see the successful candidate responsible for support of our global clients production trading environments.<h3>Key Responsibilities:</h3><ul><ul><li>Support the Global Head of Infrastructure through management and leadership of the L1-L3 operations team including recruitment , performance and resource management activities</li><li>Own responsibility for managing/planning day to day operational activities necessary to meet ongoing business demand in a fast pace challenging environment</li><li>Ensure highest levels of service availability are maintained through adherence to all incident, change and problem processes</li><li>Act as a management escalation point for all monitoring, alerting and operational related issues as  required by the business within own regional time zone.</li><li>Support the Global Head of Infrastructure in the continuous improvement cycle driving improvements in ION's overall operating efficiency</li><li>Provision of Major Incident support during unplanned service outages including acting as  focal point for information gathering activities  during and post incident as part of root cause analysis activities within own regional time zone.</li><li>Lead, mentor, and develop a high-performing team of system engineers, ensuring alignment with global standards and fostering a culture of operational excellence.</li><li>Drive continuous improvement initiatives, leveraging automation and best practices to enhance service delivery and operational efficiency.</li><li>Define and monitor KPIs and metrics for team performance and service delivery, presenting operational reports and improvement plans to senior management.</li><li>Serve as a key point of contact for internal and external stakeholders, providing clear communication and actionable insights on operational performance.</li><li>Ensure compliance with cybersecurity best practices and regulatory requirements, particularly within financial services environments.</li></ul></ul><h3>Required Skills, Experience and Qualifications:</h3><ul><ul><li>Experience of managing a team (Manager/Team Lead/Senior Engineer) working in a relevant operations environment supporting  HA/Mission Critical systems and services at an enterprise scale.</li><li>An understanding of the nature and interdependencies of mission critical systems  in support of  wider business deliverables (Data Centres, power distribution, connectivity, networking, systems/storage, cloud)</li><li>Problem solver with attention to detail ideally with strong engineering background in one or more technical disciplines (networks/systems)</li><li>Exposure to or experience in supporting Financial Services environments a benefit</li><li>Proven experience leading small technical teams, including succession planning and career development.</li><li>Strong stakeholder engagement skills and ability to communicate effectively with senior leadership.</li><li>Commitment to staff development, engagement, and retention, with strong problem-solving and decision-making abilities under pressure.</li><li>Experience with infrastructure-as-code and automation tools (e.g., Terraform, Ansible, PowerShell) is desirable. Aswell as experience of running Linux systems at scale.</li></ul></ul><b>About us</b>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.         • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.         • Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are seeking a highly skilled <b>Senior GCP DevOps Engineer (L3)</b> to design with 7+ years of experience in implement and manage cloud-native solutions on <b>Google Cloud Platform (GCP)</b>. This role involves leading DevOps practices, automating infrastructure, ensuring scalability, and mentoring junior engineers. This role requires professionals having implementation and migration experience from scratch.<h3>Technical Expertise</h3><ul><ul><li>Proficient knowledge of Cloud Platform Products in Cloud, preferably multi cloud.</li><li>Proficient skills in leveraging CI and CD tools to automate testing and deployment.</li><li>Architect, deploy, and maintain scalable infrastructure on GCP (Compute Engine, GKE, Cloud Functions, Cloud Run).</li><li>Implement Infrastructure as Code (IaC) using Terraform, Deployment Manager etc.</li><li>Proficient skills in at least one of the following languages: Python, Linux, Shell scripting.</li><li>Expertise of designing, building, implementing, analysing, and troubleshooting distributed, highly available systems.</li><li>Expertise of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools.</li><li>Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.</li><li>Knowledge in the application of current and emerging network software and hardware technology and protocols.</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

GCP Engineer III - IN

Responsible for driving incremental pipeline opportunities and improving win rates along with reducing churn rates for Dell alliance. Tight alignment on sales, product, marketing and commercial. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships.<h3>Careel Level Summary</h3><ul><ul><li>Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function</li><li>Solves unique problems that have a broad impact on the business</li><li>Contributes to the development of organizational sub-function strategy</li><li>Progression to this level is typically restricted on the basis of business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>•</li><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Owns alliance relationship and is responsible for growing and developing the alliance partnership. May own multiple alliance relationship or be involved multiple alliance</li><li>Evaluate and establish co-selling agreements when possible</li><li>Establish programmatic selling activities with Rackspace sales team and Alliance partner sales teams</li><li>Establish and strengthen executive sales alignment by building joint strategic business plans with partners and programmatically drive towards key success metrics.</li><li>Participate in regular interaction with Rackspace peers across other business units as well as executives and sales leadership on activities ranging from strategic go- to-market activities to managing quarterly business reviews.</li><li>Interact with the partner’s customer base to ensure they are successful using our services and are properly enabled to identify and qualify Rackspace opportunities.</li><li>Assist in the development and implementation of partner enablement activities, creating repeatable best practices and measurements of effectiveness.</li><li>Create regional field alignment between RAX Commercial and Enterprise sales teams and Alliance sales teams</li><li>Incorporate Tier 1 sales plays with Channel Partners</li><li>Drive co-sell motion via territory mapping</li><li>Conduct enablement of Alliance sellers (matrixed with Product)</li><li>Drive incremental pipeline and opportunities</li><li>Reduce direct churn rates to alliance partners</li><li>Decisions impact the achievement of customer, operational, program or service objectives.</li><li>Demonstrates strong judgment and creativity in selecting methods and techniques for obtaining solutions.</li><li>Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.</li><li>Solves complex problems and takes a broad perspective to identify innovative solutions.</li><li>Completes strategic work, using learning and creativity to resolve new situations.</li><li>Actions are guided by policies, resource requirements, budgets and the area business plan.</li><li>Leads the analysis and solution of business problems regarding operations, products, services or customers.</li><li>Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations.</li><li>Applies acquired skills and experience to complete complex tasks.</li><li>Works independently, with guidance in complex situations only.</li><li>May provide guidance and training to new team members.</li><li>Decisions impact the achievement of customer, operational, program or service objectives.</li><li>Contributions often result in business or process improvements.</li><li>Actions are guided by personal goals and objectives.</li><li>Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.</li><li>Leads others to solve issues of diverse scope where analysis requires an understanding of current business trends.</li><li>Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.</li><li>Expected to weigh multiple options and outcomes, considering impact within and outside of client group and business function. Typically resolves issue independently utilizing input from peers and superiors.</li><li>Uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices.</li><li>Networks with key internal and external contacts, developing strong relationships outside of specialty field.</li><li>Alliance Metrics: Sourced vs. Influenced, Conversion Rates (MQL to Opp), Closure Rates (Opp to Close), Direct churn saves</li><li>Sales Leadership: Ability to articulate a clear vision of the future state, outlining the steps required to get there, and secure the commitment of the partner and Rackspace to meet quarterly objectives (solution development, pipeline, revenue generation). Establish a governance and cadence model with leaders.</li><li>Business Planning: Define and execute sales strategy for AWS, Microsoft, VMware and/or Google</li><li>Alliance Partner Knowledge: Strong understanding of the partner, including partner economics, solution development, processes to take a solution to market and successful partner management. Understands partners’ sales and sales management goals and objectives, and what influences behavior. Growth in leading sales and alliance teams and understands collaborative relationship that must exist to grow the business.</li><li>Program Knowledge: Strong understanding of channel and alliance partner programs. Partners with Rackspace sales teams to implement our program offerings and assures Rackspace is provider of choice for our ecosystem partners.</li><li>Collaborative: Works collaboratively with all supporting technical integration, marketing, field sales and channel support organizations to ensure all organizations understand what we are trying to accomplish and the importance of their role / organization in our success.</li><li>Presentation Skills: Skilled communicator and effective at delivering executive level presentations. Ability to build and manage Director VP+level relationships.</li><li>Conflict Resolution: Able to surface and resolve breakdowns in commitment and drive behavior changes required.</li><li>Utilize business relationship skills, such as negotiating with customers or management, or using influencing skills with senior level leaders regarding matters of significance to the organization.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledge of planning, designing and executing partner programs that drive partner interest and demand</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Budget Management</li><li>Business/Sales Development Skills</li><li>Client/Customer Service</li><li>Digital Transformation</li><li>Negotiation Skills</li><li>Operational Strategy Skills</li><li>Platform/Technical Software Support</li><li>Process Improvement</li><li>Product Portfolio Management</li><li>Project Management</li><li>Sales Strategy Skills</li><li>Stakeholder Management (external/internal)</li><li>Technology Integration</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Certifications</h3><ul><ul><li>Sales accreditation or certification in Alliance platform strongly required</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 Our compensation reflects the cost of labor across several US geographic markets. The pay for this position ranges from $155,600 Min/year in our lowest geographic market up to 273,900 Max/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Alliance Partner Sales Manager V - Dell - Remote

Responsible for driving incremental pipeline opportunities with and improving win rates along with reducing churn rates for to VMware and Broadcom alliance. Tight alignment on sales, product, marketing and commercial. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships.<h3>Careel Level Summary</h3><ul><ul><li>Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function</li><li>Solves unique problems that have a broad impact on the business</li><li>Contributes to the development of organizational sub-function strategy</li><li>Progression to this level is typically restricted on the basis of business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>•</li><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Owns alliance relationship and is responsible for growing and developing the alliance partnership. May own multiple alliance relationship or be involved multiple alliance</li><li>Evaluate and establish co-selling agreements when possible</li><li>Establish programmatic selling activities with Rackspace sales team and Alliance partner sales teams</li><li>Establish and strengthen executive sales alignment by building joint strategic business plans with partners and programmatically drive towards key success metrics.</li><li>Participate in regular interaction with Rackspace peers across other business units as well as executives and sales leadership on activities ranging from strategic go- to-market activities to managing quarterly business reviews.</li><li>Interact with the partner’s customer base to ensure they are successful using our services and are properly enabled to identify and qualify Rackspace opportunities.</li><li>Assist in the development and implementation of partner enablement activities, creating repeatable best practices and measurements of effectiveness.</li><li>Create regional field alignment between RAX Commercial and Enterprise sales teams and Alliance sales teams</li><li>Incorporate Tier 1 sales plays with Channel Partners</li><li>Drive co-sell motion via territory mapping</li><li>Conduct enablement of Alliance sellers (matrixed with Product)</li><li>Drive incremental pipeline and opportunities</li><li>Reduce direct churn rates to alliance partners</li><li>Decisions impact the achievement of customer, operational, program or service objectives.</li><li>Demonstrates strong judgment and creativity in selecting methods and techniques for obtaining solutions.</li><li>Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.</li><li>Solves complex problems and takes a broad perspective to identify innovative solutions.</li><li>Completes strategic work, using learning and creativity to resolve new situations.</li><li>Actions are guided by policies, resource requirements, budgets and the area business plan.</li><li>Leads the analysis and solution of business problems regarding operations, products, services or customers.</li><li>Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations.</li><li>Applies acquired skills and experience to complete complex tasks.</li><li>Works independently, with guidance in complex situations only.</li><li>May provide guidance and training to new team members.</li><li>Decisions impact the achievement of customer, operational, program or service objectives.</li><li>Contributions often result in business or process improvements.</li><li>Actions are guided by personal goals and objectives.</li><li>Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.</li><li>Leads others to solve issues of diverse scope where analysis requires an understanding of current business trends.</li><li>Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.</li><li>Expected to weigh multiple options and outcomes, considering impact within and outside of client group and business function. Typically resolves issue independently utilizing input from peers and superiors.</li><li>Uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices.</li><li>Networks with key internal and external contacts, developing strong relationships outside of specialty field.</li><li>Alliance Metrics: Sourced vs. Influenced, Conversion Rates (MQL to Opp), Closure Rates (Opp to Close), Direct churn saves</li><li>Sales Leadership: Ability to articulate a clear vision of the future state, outlining the steps required to get there, and secure the commitment of the partner and Rackspace to meet quarterly objectives (solution development, pipeline, revenue generation). Establish a governance and cadence model with leaders.</li><li>Business Planning: Define and execute sales strategy for AWS, Microsoft, VMware and/or Google</li><li>Alliance Partner Knowledge: Strong understanding of the partner, including partner economics, solution development, processes to take a solution to market and successful partner management. Understands partners’ sales and sales management goals and objectives, and what influences behavior. Growth in leading sales and alliance teams and understands collaborative relationship that must exist to grow the business.</li><li>Program Knowledge: Strong understanding of channel and alliance partner programs. Partners with Rackspace sales teams to implement our program offerings and assures Rackspace is provider of choice for our ecosystem partners.</li><li>Collaborative: Works collaboratively with all supporting technical integration, marketing, field sales and channel support organizations to ensure all organizations understand what we are trying to accomplish and the importance of their role / organization in our success.</li><li>Presentation Skills: Skilled communicator and effective at delivering executive level presentations. Ability to build and manage Director VP+level relationships.</li><li>Conflict Resolution: Able to surface and resolve breakdowns in commitment and drive behavior changes required.</li><li>Utilize business relationship skills, such as negotiating with customers or management, or using influencing skills with senior level leaders regarding matters of significance to the organization.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledge of planning, designing and executing partner programs that drive partner interest and demand</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Budget Management</li><li>Business/Sales Development Skills</li><li>Client/Customer Service</li><li>Digital Transformation</li><li>Negotiation Skills</li><li>Operational Strategy Skills</li><li>Platform/Technical Software Support</li><li>Process Improvement</li><li>Product Portfolio Management</li><li>Project Management</li><li>Sales Strategy Skills</li><li>Stakeholder Management (external/internal)</li><li>Technology Integration</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Certifications</h3><ul><ul><li>Sales accreditation or certification in Alliance platform strongly required</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 Our compensation reflects the cost of labor across several US geographic markets. The pay for this position ranges from $155,600 Min/year in our lowest geographic market up to 273,900 Max/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Alliance Partner Sales Manager V - Broadcom/VMware - Remote

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.<h3>Job Summary. </h3><ul><ul><li>Service Delivery Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client -identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld. Service Delivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing and maintaining positive customer relations with clients, which can substantially affect service and/or product revenue. Focus of work may be in pre-sale/post-sales or both. Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post-sale: Responds to customer inquiries. Resolves production issues and/or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production schedules; and recognizes add-on business opportunities</li></ul></ul><h3>Key Responsibilities </h3><ul><ul><li>Building strong partnership relationships with customers</li><li>Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales</li><li>Schedule customer maintenances and ensure appropriate quality checks have been completed</li><li>Manage customer projects and oversee maintenance schedules for on time delivery</li><li>Review service failures and produce incident reports when required</li><li>Validate, negotiate and process service credits</li><li>Produce and maintain service improvement plans</li><li>Manage contract renewal negotiations</li><li>Ensure appropriate documentation is in place for specific support requirements i.e. Device/Account level instructions</li><li>Organize and chair customer meetings</li><li>Shows excellent business acumen, understands financial terminology and can demonstrate adapting style and approach to different business contacts</li><li>Produce ad-hoc reports when required i.e. MAR,SIR</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Identify and assist with coaching and development for team members</li><li>Seek opportunities to drive change and development to products, the team and processes</li><li>Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores</li><li>Engagement of every customer within their customer base</li><li>Contribute to install base growth by identifying new business / upgrade opportunities</li><li>Accurately forecast churn and engage managers / business development consultants to avoid defection</li><li>Reduce the risk of churn by ensuring we retain customers in contract and are creative in our retention strategy</li><li>Control credit memos through good administrative control and negotiation on service failures</li><li>Self-initiated to meet objectives</li><li>Arranged and co-ordinates training and mentoring sessions</li></ul></ul><h3>Knowledge. </h3><ul><ul><li>Tenacious problem solver, will own issues until full resolution</li><li>Excellent communication skills, both written and verbal with great attention to detail</li><li>Strong rapport and relationship building skills with both internal departments and external customers</li><li>Strong negotiation skills A good level of business awareness and commercial acumen with solid understanding of financial terminology</li><li>Ability to create wow / delighter moments with customers</li><li>Strong organizational, time management and prioritization skills</li><li>Able to take a creative approach to situations and problem solving</li><li>Typically 5 years relevant project management, customer service, account management or sales experience with 2 years of hosting experience</li><li>Technical certifications ITIL foundation certification/Prince 2 desirable but not essential</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Success Manager - Norway.

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