Cyber Security - Vulnerability Remediation Engineer (L1)

Rackspace

Job Summary: The Network Security Engineer is a key element within the Rackspace support infrastructure and isexpected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks toresolve and keeps our customers updated through every step of the process. The Network SecurityEngineer is expected to take initiative and advise on potential pitfalls that a customer may encounter andsuggest alternatives through automation, which may better serve the stability and security of thecustomer's solution. Technical issues can include troubleshooting customer network environmentsincluding firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL(iRule) and Perl scripts, layer 4 thru 7 issues. The role will also support many elements of the RackspaceCloud product portfolio, including RackConnect. The Network Engineer will create and maintain customerloyalty by providing Fanatical Experiences above and beyond customer expectations. Responsible foradhering to company security policies and procedures and any other relevant policies and standards asdirected. Work Location: Remote<h3>Key Responsibilities: </h3><ul><ul><li>Other Incidental tasks related to the job, as necessary. </li><li>Technical point of escalation to the Cloud Support and Engineering teams; resolving customer </li><li>issues, working in collaboration with partners across the business, as required .</li><li>Lead functional and contribute to cross-functional business continuity/transformational projects.</li><li>and customer engagements (both technical and non-technical), delivering key objectives for the </li><li>Organization.</li><li>Monitor and provide maintenance for all related infrastructure.</li><li>Ensure the control, integrity, and accessibility of the cloud environment.</li><li>Implements large, complex enterprise-class solutions.</li><li>Lead tasks relating to system architecture enhancements, problem management, fleet </li><li>management, process improvement, reporting, product integration and customer infrastructure.</li><li>Lead Workload/Workforce Management and Optimization related tasks.</li><li>Develop technical training for all Rackers supporting Rackspace Supported Cloud Products.</li><li>Mentor and assist Rackers across the organization.</li><li>Provide technical expertise underpinning communications targeting a range of stakeholders - from </li><li>individual contributors to leaders across the business. </li><li>Collaborate with Account Managers and Business Development Consultants to build strong </li><li>customer relationships.</li><li>Collaborate and share knowledge with other Engineers and Administrators on the support floor.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Minimum of 3 years of relevant experience.</li><li>Certifications such as CISSP, GSEC, CEH or CISM desired.</li><li>Experience with one of the following security tools:  Tripwire, Tenable, and/or Trend Micro.</li><li>Experience with change management tools such as:  Ansible, or Big Fix. </li><li>Knowledge and experience with ethical hacking, firewall and intrusion detection/prevention technologies, secure coding practices and threat modeling.</li><li>Advance knowledge and experience of virtualization technologies, Windows and Unix/Linux operating systems.</li><li>Advance knowledge and experience of network and server hardware infrastructures and storage technologies (NAS, SAN).</li><li>Experience with designing secure network architectures, identity and access management principles, application security, encryption technologies, DNS, SOA, database and web applications.</li><li>Must have excellent communication skills and the ability to articulate complex scenarios with clear solutions.</li><li>Ability to make appropriate decisions considering the relative costs and benefits of potential actions.</li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $82,300 - $120,670.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $87,500 - $128,370.·       The anticipated starting pay range for California, New York City and Washington is: $95,900 - $140,580. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  offered is here.#LI-MF1 #LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

NetSec Engineer III – US

Job Summary: This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Work Location: Remote<h3>Key Responsibilities: </h3><ul><ul><li>Other Incidental tasks related to the job, as necessary. </li><li>Technical point of escalation to the Cloud Support and Engineering teams; resolving customer </li><li>issues, working in collaboration with partners across the business, as required .</li><li>Lead functional and contribute to cross-functional business continuity/transformational projects.</li><li>and customer engagements (both technical and non-technical), delivering key objectives for the </li><li>Organization.</li><li>Monitor and provide maintenance for all related infrastructure.</li><li>Ensure the control, integrity, and accessibility of the cloud environment.</li><li>Implements large, complex enterprise-class solutions.</li><li>Lead tasks relating to system architecture enhancements, problem management, fleet </li><li>management, process improvement, reporting, product integration and customer infrastructure.</li><li>Lead Workload/Workforce Management and Optimization related tasks.</li><li>Develop technical training for all Rackers supporting Rackspace Supported Cloud Products.</li><li>Mentor and assist Rackers across the organization.</li><li>Provide technical expertise underpinning communications targeting a range of stakeholders - from </li><li>individual contributors to leaders across the business. </li><li>Collaborate with Account Managers and Business Development Consultants to build strong </li><li>customer relationships.</li><li>Collaborate and share knowledge with other Engineers and Administrators on the support floor.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>5 - 7 years of technical engineering and administration experience with a minimum of 3 - 4 years </li><li>commercial experience as either a LAMP stack software developer and/or systems administrator.</li><li>2+ years of current commercial experience working with a high-traffic site.</li><li>Experience with high-availability, high-performance, open-source web technologies.</li><li>Experience automating and orchestrating workloads across multiple public cloud providers. </li><li>Experience with cloud platforms, open-source databases and caching layers.</li><li>Experience working in a containerized environment (Docker/LXC).</li><li>Strong knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack.</li><li>Strong skills in at least one of the following languages: <a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Python, PHP, Ruby, and Java.</li><li>Strong skills with git and git workflows.</li><li>Strong skills in leveraging CI and CD tools to automate testing and deployment.</li><li>Strong knowledge of Linux or Windows OS, including but not limited to: Server Failover </li><li>Clustering, Active Directory, IIS.</li><li>Broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript, </li><li>Memcached, LAMP, nginx, <a href="http://node.js" rel="noopener noreferrer nofollow ugc" target="_blank">node.js</a>, nosql, Varnish.</li><li>Proficient web programming and scripting ability. </li><li>Proficient knowledge of designing, building, implementing, analyzing, and troubleshooting </li><li>distributed, highly available systems.</li><li>Proficient automation skills with at least one configuration management system such as Chef, </li><li>Puppet, Ansible, Salt, or other such tools.</li><li>Proficient knowledge of software development methodologies including code profiling, regression </li><li>testing, and continuous integration.</li><li>Proficient knowledge of Project Management methodologies.</li><li>Proficient understanding of services and protocols, configuration, management, and </li><li>troubleshooting of hosting environments, including web servers, databases, caching, and </li><li>database services.</li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $89,300 - $130,900.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $95,000 - $139,260.·       The anticipated starting pay range for California, New York City and Washington is: $104,000 - $152,570. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  offered is here.#LI-MF1 #LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Cloud Engineer III- US

Job Title: VMware, Windows, and Linux L3 Administrator Location: India Job Type: Full-TimeShift Timing: 5pm to 2am IST Job Summary: We are seeking an experienced VMware, Windows, and Linux L3 Administrator to join our IT team.The ideal candidate will have extensive experience in managing and troubleshooting VMware environments, Windows servers, and Linux systems.This role requires a deep understanding of virtualization, server administration, and network protocols. Key Responsibilities: BareMetal Experience : NUTANIX, HP Proliant, Dell Servers, IBM servers, Cisco UCS VMware Administration: Manage and maintain VMware environments, including vSphere, vCenter, and ESXi hosts.Having experience with Datastore and Storage management including zoning.Perform regular updates, patches, and upgrades to VMware infrastructure.Troubleshoot and resolve issues related to VMware performance, storage, and networking.Implement and manage virtual desktop infrastructure (VDI). Windows Server Administration: Install, configure, and maintain Windows servers (2008, 2012, 2016, 2019).Manage Active Directory, DNS, DHCP, and Group Policy.Perform regular system updates, patches, and security configurations.Troubleshoot and resolve issues related to Windows server performance and connectivity. Linux Administration: Install, configure, and maintain Linux servers (CentOS, Ubuntu, Red Hat).Manage user accounts, permissions, and security settings.Perform regular updates, patches, and system backups.Troubleshoot and resolve issues related to Linux server performance and connectivity. General Responsibilities: Monitor system performance and ensure high availability of infrastructure.Implement and manage backup and disaster recovery solutions.Collaborate with other IT teams to design and implement new solutions.Document system configurations, procedures, and troubleshooting steps.Provide L3 support for escalated issues and mentor junior team members. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.8+ years of experience in VMware administration.5+ years of experience in Windows server administration.5+ years of experience in Linux server administration.Strong understanding of network protocols and configurations.Experience with scripting and automation (PowerShell, Bash, Python).Relevant certifications (e.g., VCP, MCSE, RHCE) are a plus.Excellent problem-solving and communication skills.      Preferred Skills: Experience with cloud platforms (AWS, Azure, Google Cloud).Knowledge of containerization technologies (Docker, Kubernetes).Familiarity with ITIL processes and best practices.

India

Vmware Cloud Engineer - III (Night shift)

Acronis

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
As a Cloud Partner Account Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best in class partner experience which is the key differentiator of Acronis.
WHAT YOU'LL DO
<ul>
<li>Drive quarter over quarter cloud revenue growth working through assigned partners</li>
<li>Make a territory analysis and planning for dedicated geographies to identify top potential partners</li>
<li>Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness</li>
<li>Train new and existing partners with existing and new products</li>
<li>Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools</li>
<li>Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency</li>
<li>Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner</li>
<li>Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle</li>
<li>Drive successful upsell/cross sell initiatives with partner to increase new services attach rate</li>
<li>Put maximum efforts to avoid churn and retain a partner</li>
<li>Engage and orchestrate all needed internal resources to help dedicated partners’ growth</li>
<li>Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out</li>
<li>Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed</li>
<li>Maintain a regularity/frequency of contact with every partner depending on priority</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desired</li>
<li>Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols</li>
<li>Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services</li>
<li>In-depth channel and field sales knowledge with an understanding of the cloud market business model</li>
<li>Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product’s different features and answer all customer questions</li>
<li>Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities</li>
<li>Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies</li>
<li>Highly persistent in follow-up conversations, negotiations and closing sales skills</li>
<li>Strong presentational, communication, interpersonal, planning and time management skills</li>
<li>Fluent German and English</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
WHO WE ARE 
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-RK1

Prague

Cloud Partner Account Manager with German (CyberSecurity Experience) - DACH

ION Group

About Us: We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.·       Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.·       Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.·       We are changing the way global capital markets work. Our machine and human-driven analysis bring together an unmatched range of editorial and data to help you drive better decisions. ION is a rapidly expanding and dynamic group with 11,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. We are seeking a skilled and detail-oriented Security Analyst to join our dynamic team. The Security Analyst will be responsible for monitoring, analysing, and responding to security incidents, ensuring the integrity and confidentiality of our information systems.<h3>Key Responsibilities : </h3><ul><ul><li>Monitor security alerts and incidents and respond promptly to potential threats.</li><li>Conduct threat hunting, vulnerability assessments and penetration testing to identify security weaknesses.</li><li>Conduct regular security audits and risk assessments.</li><li>Analyse security breaches to determine root cause and implement corrective actions. Assist and/or lead efforts to isolate, contain, respond to, and recover from security incidents.</li><li>Identify, review, prioritize, plan, coordinate, and follow-up on the remediation of vulnerabilities</li><li>Manage security alerts raised by the Group-Wide CSIRT team, security tools, technologies, and services (e.g. endpoint security, network security, IDR, DLP, SIEM, etc.)</li><li>Configure and maintain security technologies such as SIEM &amp; endpoint security, intrusion detection/prevention systems, etc. This may also include scripting, automation, and orchestration across various platforms.</li><li>Develop and implement security policies, procedures, and protocols.</li><li>Review systems, configurations, and report on, compliance with ION standards, client requirements, audit controls, regulations, and industry best practices. </li><li>Respond to information security-related inquiries and requests.</li><li>Collaborate with Engineering teams and other functions, to ensure security measures are integrated into all aspects of Product delivery and the organization.</li><li>Provide training and best practice security recommendations to Engineering and other teams within ION.</li><li>Stay up to date with the latest security trends, technologies, and threats.</li><li>Prepare and present reports on security incidents and mitigation efforts to management</li></ul></ul><h3>Required Skills, Experience and Education :</h3><ul><ul><li>Bachelor's degree in computer science, Information Technology with a specialization in Information security.</li><li>3+Yrs Proven experience as a Security Analyst or in a similar role.</li><li>Strong knowledge of security protocols, systems, and methodologies.</li><li>Fundamental programming/scripting capabilities (e.g. Python, PowerShell, Bash, etc.)</li><li>Experience with security tools such as firewalls, intrusion detection systems, and antivirus software.</li><li>Familiarity with regulatory requirements and industry standards (e.g., GDPR, ISO 27001).</li><li>Excellent analytical and problem-solving skills.</li><li>Strong communication and interpersonal skills.</li><li>Relevant certifications (e.g., CISSP, CISM, CEH) are a plus.</li></ul></ul>

ION A Platform - Information Security Analyst

Warsaw

Career Level SummaryRequires working knowledge and experience in own job discipline and broadens capabilitiesContinues to build knowledge of the company, processes and customersPerforms a range of assignments related to job disciplineUses learned and prescribed guidelines or processes in analyzing situationsReceives a moderate level of guidance and directionCritical CompetenciesSystems Thinking: Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted forIdea Creation: Provides ideas and designs new solutions, methods and products to update what existed priorKey ResponsibilitiesMonitor and provide maintenance for all related infrastructureEnsure the control, integrity, and accessibility of the cloud environment for the enterpriseLead Workload/Workforce Management and Optimization related tasksMentor and assist Rackers across the Cloud FunctionQuality check development of technical training for all Rackers supporting Rackspace Supported CLOUD ProductsProvide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the businessCollaborate with Account Managers and Business Development Consultants to build strong customer relationshipsCollaborate and share knowledge with other Engineers and Administrators on the support floorPerson SpecificationKnowledgeProficient knowledge of Cloud Platform Products such as GCPProficient skills in at least one of the following languages: Python, Microsoft, LinuxProficient skills with git and git workflowsProficient skills in leveraging CI and CD tools to automate testing and deploymentKnowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systemsKnowledge of at least one configuration management system such as Chef, Bash or other such toolsUnderstanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database servicesKnowledge in the application of current and emerging network software and hardware technology and protocolsRequires conceptual knowledge in own job discipline and broadens capabilities Understands key business drivers; uses this understanding to accomplish own workSkillsPassionate about technology and has a desire to constantly expand technical knowledgeDetail-oriented in documenting information and able to own customer issues through resolutionAble to handle multiple tasks and prioritize work under pressureDemonstrate sound problem-solving skills coupled with a desire to take on responsibilityStrong written and verbal communication skills, both highly technical and non-technicalAbility to communicate technical issues to nontechnical and technical audiencesEducationRequiredBachelor’s degree in Computer Science or any specializationRequires Cloud Professional Exam Certificates: GCP.Required4-7 Experience on Google Cloud Should be willing to work in EMEA shiftExperience with cloud platforms, open-source databases and caching layersTechnical customer support experience in a cloud hosting/technology environmentPhysical DemandsMay require work on non-traditional shiftsSchedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24x7 operationsA willingness to work weekends and/or holidays when required as the business dictates

GCP Cloud Engineer - R-19409

Acronis is revolutionizing cyber protection—providing natively integrated, all in one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Licensing and Operations Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
The Licensing and Operations Specialist at Acronis is responsible for managing and overseeing all aspects of licensing processes and operational support within the organization. This role ensures that licensing policies are accurately implemented and adhered to, while providing efficient operational support to various teams. The Licensing and Operations Specialist plays a critical role in optimizing internal workflows, managing compliance with licensing agreements, and supporting business operations to enhance efficiency and productivity.
WHAT YOU'LL DO
<ul>
<li>Manage renewal date, expiration, end-of-support or end-of-life of all licenses or support contracts you are responsible for. Manage and optimize scope of contracts in case of cost-effective solution. Analyze usage of licenses.</li>
<li>Registration of guarantees for equipment in our personal account, Control validity of current warranty dates, Form requests to prolong warranty. Communicate with Service companies in order to organize the diagnostic and repair process.</li>
<li>Track &amp; Document available &amp; new software and associated licenses in asset management software. Maintain all associated access information log information, including but not limited to passwords, tokens, login information.</li>
<li>Certify license availability. Coordinate and document periodic software / license audits and participate in other audits, as necessary.</li>
<li>Partner with software vendors (Microsoft, VMware etc.). Review license requirements for new deployments. Research software licensing models, product use rights and licensing metrics / entitlements as needed. Organize passing of various tests/qualifications to get the required Competencies and get an ability to renew the partnership.</li>
<li>Manage software ordering process and requests from enterprise users. Work with software requestors as needed to acquire additional or missing information for their requests, to keep them apprised of the status of their requests.</li>
<li>Act as a liaison to the Finance and Group Procurement departments regarding software asset information and procurement processes.</li>
<li>Collaborate with IT team leaders, procurement managers and Finance Prepare budget for IT Department.</li>
<li>Control budget spends on licenses and provide periodic updates and suggestions on improvements.</li>
<li>Focusing on changing ‘Hardware and software standards’ when they become EOL.</li>
<li>Sale of equipment to employees (not to external companies)</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Upper Intermediate English</li>
<li>Familiarity with Microsoft licensing, legal language, and business terms</li>
<li>Talent in negotiations</li>
<li>Strong analytical and verbal/written communication skills (technical especially)</li>
<li>Advanced knowledge of Excel Experience in collecting and analyzing data</li>
<li>Good understanding of hardware specifications and parts</li>
<li>Proven working experience on same position will be a big plus</li>
</ul>
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
 Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
WE OFFER
Competitive Benefits
<ul>
<li>Employee recognition program – CyberDragon Award</li>
<li>Employee referral bonus program</li>
<li>Hybrid and flexible working mode</li>
<li>25 days paid annual leave</li>
<li>Supplementary health insurance for employees and family members, including dental treatment</li>
<li>Childbirth bonus</li>
<li>Monthly sports card for employees and family members</li>
<li>Monthly public transport card</li>
</ul>
Office Benefits  
<ul>
<li>Convenient and modern office location in the Building of the year including office massage and game rooms</li>
<li>Free parking for cars, bikes and bicycles</li>
<li>Free lunch vouchers</li>
<li>Parties, team-buildings and birthday compliments</li>
</ul>
Professional Development
<ul>
<li>Global mentorship program</li>
<li>In-house training and professional development activities</li>
<li>Certification courses</li>
<li>Participation in conferences and seminars</li>
</ul>
#LI-WC1

Sofia

Licensing and Operations Specialist

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
WHAT YOU'LL DO 
The Cloud Partner Success Manager will bring their experience in both the cybersecurity industry and software sales to drive growth in Cloud revenue. By working with dedicated partners, this position will be increasing the adoption of new services, and creating and retaining a best-in-class partner experience which is the key differentiator of Acronis.
<ul>
<li>Make a territory analysis and plan for dedicated geographies to identify top potential partners.</li>
<li>Align with Acronis Cloud Distributors for joint activities for channel enablement</li>
<li>Enable new partners' growth with Acronis sales and marketing tools and programs</li>
<li>Drive successful upsell \ cross-sell initiatives so partner</li>
<li>Make partners sell Acronis services to an existing customer base of the partner, attract new customers to partner, and help to retain existing customers to partner</li>
<li>Train new partners with existing and new products</li>
<li> Develop relationships with key decision-makers on the partner side</li>
<li>Support new partners on a daily basis on business and technology development</li>
<li>Engage Acronis Solution Engineers and Technical support teams</li>
<li>Key KPIs: Incremental revenue from the managed list of partners, incremental growth in the consumed revenue, and incremental growth of security-related revenue.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)  
<ul>
<li>5+ years of sales and marketing experience in the software industry (Channel sales\ Partner account manager \ Channel development position within a software vendor)</li>
<li>Cybersecurity experience </li>
<li>In-depth channel and field sales experience with an understanding of the cloud market business model</li>
<li>Strong presentation, communication, and planning skills</li>
<li>Native/fluent English (additional French would be an advantage)</li>
</ul>
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances 

#LI-MC1

Tempe

Cloud Partner Success Manager (NAM)

Miami

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Software Support Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
In this role you will be acting as liaison between the customers (Service Providers Partners) and internal Acronis resources. On a daily basis you will be dealing with various software related technical questions, via phone, email and chat, delivering best in class client experience.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs.</li>
<li>Perform technical analysis of customer problem and define plan for resolving it</li>
<li>Be responsible for building and maintaining strong relationships with partners</li>
<li>Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation</li>
<li>Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
</ul>
WHAT YOU BRING 
<ul>
<li>Fluent French and English (both verbal and written, Upper Intermediate as a minimum)</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)</li>
<li>Ability to convey technical information effectively</li>
<li>Ability to analyze technical issues</li>
<li>Exceptional customer service approach and Excellent analytical skills</li>
</ul>
Would be considered plus if you have
<ul>
<li>Experience and knowledge of Linux/UNIX basics, CLI</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
</ul>
*Please submit your resume and application in English
WE OFFER 
<ul>
<li>Competitive health insurance benefits and annual leave </li>
<li>Hybrid and flexible working models </li>
<li>Employee recognition and referral bonus programs </li>
<li>Monthly sports card for employees and family members  </li>
<li>Monthly public transport card, free parking, free office lunch vouchers </li>
<li>Teambuilding, social activities and networks </li>
</ul>
Professional Development  
<ul>
<li>Global mentorship program </li>
<li>Trainings, certifications and professional development activities </li>
<li>Participation in conferences and seminars </li>
</ul>
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Cloud Software Support Specialist (French language)

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Software Support Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
In this role you will be acting as liaison between the customers (Service Providers Partners) and internal Acronis resources. On a daily basis you will be dealing with various software related technical questions, via phone, email and chat, delivering best in class client experience.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs.</li>
<li>Perform technical analysis of customer problem and define plan for resolving it</li>
<li>Be responsible for building and maintaining strong relationships with partners</li>
<li>Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation</li>
<li>Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
</ul>
WHAT YOU BRING
<ul>
<li>Fluent German and English (both verbal and written, Upper Intermediate as a minimum)</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)</li>
<li>Ability to convey technical information effectively</li>
<li>Ability to analyze technical issues</li>
<li>Exceptional customer service approach and Excellent analytical skills</li>
</ul>
Would be considered plus if you have
<ul>
<li>Fluent Turkish (both verbal and written)</li>
<li>Experience and knowledge of Linux/UNIX basics, CLI</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Belgrade

Cloud Software Support Engineer (German Language)

Job Title: Data Architect - Abinitio with cloud experience AWS/AzureLocation: Work from Home/ RemoteShift Time: India General ShiftExperience Level : 7 to 17 yrs About the Role:Our Cloud Data Services Team is looking for a skilled Data Architect (Cloud with Abinitio) for a customer-facing role. In this position, you will work with cutting-edge technologies and tools to build, optimize, and maintain large-scale data processing frameworks on the cloud. You'll collaborate with customers to design and deliver efficient, scalable data solutions.Key Responsibilities:Leverage AWS services (S3, EMR, Athena, Glue) or equivalent cloud platforms for data storage and processing.Proficiency with AbInitio product suite , including experience in PDL, Meta-programming, Conduct&gt;It, Express&gt;It, and GDE-based development.Implement and maintain CI/CD pipelines using tools like Jenkins and GitHub.Work with schedulers such as Apache Airflow to automate workflows and data pipelines.Automate tasks and processes using Python, shell scripting, and other relevant programming languages.Develop, troubleshoot, and optimize PL/SQL queries for complex data workflows.Work extensively on Big Data platforms like Hadoop and Hive to process large datasets.Drive the development of large-scale, self-service enterprise data frameworks.Exposure to open table formats like Iceberg is highly desirable.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Data Engineer Architect (Cloud exposure with Abinitio)

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Nurture Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
As the Nurture Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. This position is focused on driving consumption, engagement and preventing churn of the Acronis Service Providers in the assigned region.
WHAT YOU'LL DO
<ul>
<li>Drive quarter over quarter cloud revenue growth working through assigned partners</li>
<li>Make a territory analysis and planning for dedicated geographies to identify top potential partners</li>
<li>Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness</li>
<li>Train new and existing partners with existing and new products</li>
<li>Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools</li>
<li>Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency</li>
<li>Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner</li>
<li>Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle</li>
<li>Drive successful upsell/cross sell initiatives with partner to increase new services attach rate</li>
<li>Put maximum efforts to avoid churn and retain a partner</li>
<li>Engage and orchestrate all needed internal resources to help dedicated partners’ growth</li>
<li>Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out</li>
<li>Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed</li>
<li>Maintain a regularity/frequency of contact with every partner depending on priority</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desired</li>
<li>Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols</li>
<li>Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services</li>
<li>In-depth channel and field sales knowledge with an understanding of the cloud market business model</li>
<li>Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product’s different features and answer all customer questions</li>
<li>Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities</li>
<li>Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies</li>
<li>Highly persistent in follow-up conversations, negotiations and closing sales skills</li>
<li>Strong presentational, communication, interpersonal, planning and time management skills</li>
<li>Fluent English</li>
<li>French is a plus</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
*Please send in your resume in English.
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
 Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-RK1

Houston

Nurture Partner Success Manager (NAM) with Cyber Security Experience

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for an Expert Support Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
We are looking for an experienced Expert Support Engineer to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services. The Expert Support Engineer will serve as the last line of support for our Home Office customers and will focus on troubleshooting the more complex issues escalated by other support teams. This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect. We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service. They will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments</li>
<li>Build and maintain strong relationships with customers and partners</li>
<li>Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues</li>
<li>Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices</li>
<li>Participate in developing documentation, knowledge base, and technical articles on Acronis' products</li>
<li>Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way</li>
<li>Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent English both written and verbal. Additional languages are a plus</li>
<li>2+ years of experience in a L2-L3 technical support or system administrator role</li>
<li>Good technical expertise in:
<ul>
<li>Windows Server - analyzing various Windows and application logs (experience with troubleshooting tools like Procmon and Process Explorer is a plus)</li>
<li>Networking - packet, performance, routing, connectivity analysis, and troubleshooting skills (experience with network tools like Wireshark, tcpdump, and iperf is a plus)</li>
<li>Virtualization - advanced user of virtualization solutions such as VMware ESXi, Microsoft Hyper-V, and KVM</li>
</ul>
</li>
<li>Good communication skills and customer service focus</li>
<li>Passion for troubleshooting</li>
</ul>
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-CW1

PLEASE SUBMIT YOUR RESUME IN ENGLISH

Bogotá

Expert Support Engineer - Home Cloud Products

Provide administration for cloud computing platforms, networks, and systems. Responsible for delivering a great customer experience. Serves as an escalation point to provide technical support to customers over chat, phone and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first line resolution to issues in scope. Expected to follow process, display good judgment in decisions and to create and maintain customer loyalty by going above and beyond the customer’s expectation. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. <h3>Key Responsibilities: </h3><ul><ul><li>Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing.</li><li>Secure, administer, and improve customer technical issues which can include cloud platform and infrastructure services, user management and permissions, or other software issues.</li><li>Troubleshoot monitoring alerts and create tickets accordingly.</li><li>Act as an escalation point for techs inside and outside the team encouraging peers to participate in problem solving.</li><li>Escalate support requests according to escalation procedures.</li><li>Perform incident management identification, assist in managing and escalation.</li><li>Ensure adherence to customer &amp; SLA commitments.</li><li>Manage personal ticket cue and monitor ticket response times and take appropriate actions to ensure team response time targets are met.</li><li>Collaborate with Account Managers and Business Development Consultants to build strong customer relationships. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>3 years of related experience to the duties of the role. </li><li>Requires AWS, Azure, GCP, Openstack, or other cloud computing certification.</li><li>Proficient OS troubleshooting knowledge for Linux and Windows.</li><li>Proficient expertise in a cloud computing platform, such as Azure, AWS, Google, Openstack, etc. </li><li>Proficient knowledge to provide increased level of investigation into issues such as application servers, distributions, hosting servers, database servers, user audits, patches, and upgrades. </li><li>Proficient understanding of OS specific webhosts and database. technologies, such as MSSQL/IIS for Windows or MYSQL/APACHE for Linux.</li><li>Developing ability with cross platform troubleshooting tasks such as virtualization, containers, disk storage, encryption, security, network connectivity, NFS, DNS, SSL/TLS, firewalls, and load balancers.</li><li>Developing knowledge of DevOps and/or Micro-services with at least one technology including Chef, Puppet, Ansible, Docker, Kubernetes, Azure Container Service etc.</li><li>Developing understanding of patching - documents changes based on requests for change.</li><li>Developing ability to apply change control procedures.</li><li>Requires broadened technical skills in analytical/ scientific methods or operational processes to perform a defined array of activities.</li><li>Understands how the team integrates with others to accomplish the team objectives. </li></ul></ul>$68,000 - $85,900 a yearThe following information is required by the Colorado Equal Pay Transparency Act and the New York City Pay Transparency Act. This applies only to individuals working in the state of Colorado or in New York City. The anticipated starting pay range of Colorado and New York City applicants for this role is $68,000 - $85,900.Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance, and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.This role will primarily be focused on weekends, covering late first or second shift, with responsibilities that include both morning and evening work.Selected candidates must be able to complete and quality for <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fbi.gov%2Fservices%2Fcjis&amp;data=04%7C01%7Cashlie.sitter%40rackspace.com%7Cde87f57d95a047ef9bcd08d9ec164a01%7C570057f473ef41c8bcbb08db2fc15c2b%7C0%7C0%7C637800402737832399%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=alwkiTPtZjxqSI1tJ6Nff3m68Gr4%2FNafcc96XsGVVcE%3D&amp;reserved=0" rel="noopener noreferrer nofollow ugc" target="_blank">CJIS clearance</a> #LI-JR1#LI-Remote#LI-USA#rackspace

Cloud Administrator III

Data Architect - AzureAs a Data Architect for Data, you are passionate about data and technology solutions and are driven to learn about them and keep up with market evolution. You will play an active role in delivering modern data solutions for clients including data ingestion/data pipeline design and implementation, data warehouse &amp; data lake architectures, cognitive computing and cloud services. You are enthusiastic about all things data, have strong problem-solving and analytical skills, are tech savvy and have a solid understanding of software development.    In this role you will be helping to grow the Rackspace data practice in Southeast Asia.  You will be the expert in the region and support the delivery of our data projects on Azure.   As the local expert you’ll be involved in presenting to customers at events and promoting our capabilities to Azure.  With a large Azure data team of over 150 people in the region it is also an opportunity to mentor and shape the data practice during our growth phase.   More generally, Data Architect are the cornerstone of our delivery success, overseeing our most strategic accounts. They are empowered to make key delivery decisions and work closely with technical resources as well as our Engagement/Project Managers to ensure our customers experience successful outcomes.  The Data Architect needs to understand client's business and technology requirements within their domain, identify gaps, areas of opportunity, and design future state improvements and lead the team of data engineers and data analysts to deliver these with high quality and customer satisfaction.   Key Requirements: 5+ years' experience leading engagements from design to implementation of creative data solutions leveraging the latest in Spark based modern data platforms on public cloud  At least 2 full lifecycle data platform deployments on Azure using first party services for Data and Analytics.  Extensive experience of Azure foundation and cloud engineering concepts including network, security, cost estimation, common IaaS and PaaS services and monitoring. Strong Spark, SQL, Data Modeling, Data lakehouse concepts.  Programming / scripting experience using python and scala. 5+ years' experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads  3+ years' experience with analytics/data management strategy formulation, architectural blueprinting and effort estimation of analytics  3+ years working in cloud or multi-server complex environments.  Extensive experience with Azure is required.  Ability to simplify complex technical concepts into an easy-to-understand non-technical language to facilitate, communicate and interact with executives and business stakeholders  Data Specialization: Lead, define and implement end-to-end modern data platforms on public cloud using 1st party services in support of analytics and AI use cases  Collaborate with enterprise architects, data architects, ETL developers &amp; engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities  Address aspects such as data privacy &amp; security, data ingestion &amp; processing, data storage &amp; compute, analytical &amp; operational consumption, data modeling, data virtualization, self-service data preparation &amp; analytics, AI enablement, and API integrations  Be the technical liaison between customers and engineering teams  Be a big data evangelist by educating a variety of customers on the value of cloud and data services   General Consultancy:  <a href="https://www.rackspace.com/" rel="noopener noreferrer nofollow ugc" target="_blank">Rackspace Home Page</a><a href="https://www.lever.co/job-seeker-support/" rel="noopener noreferrer nofollow ugc" target="_blank">Jobs powered by</a>

Data Architect (Azure)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for а Senior Professional Services Specialist who is ready to join our mission in creating a #CyberFit future!
In this role you will be a Single Point of Contact for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving Monthly Recurring Revenue goals. The role requires ability for occasionally travel, including internationally. 
WHAT YOU'LL DO
<ul>
<li>Develop responses to RFIs and RFPs, technical &amp; commercial proposals to prospective customers’ requirements.</li>
<li>Develop PSA and SOW in collaboration with Sales and Legal teams.</li>
<li>Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work.</li>
<li>Work with Datacenter Operations, R&amp;D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages.</li>
<li>Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required.</li>
<li>Review customer’s implementation and integration plans and make recommendations in line with best practices.</li>
<li>Present new product functionality, engage customer in evaluation of new product releases.</li>
<li>Keep track of customer run rates, develop remediation plan in case of negative dynamics.</li>
<li>Work with R&amp;D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests.</li>
<li>Update customer on regular basis about progress of work on support cases, incidents, and features request.</li>
<li>Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports.</li>
<li>Provide feedback to Acronis Product Management teams based on customer requirements;</li>
<li>Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period.</li>
<li>Manage internal organization development projects, ensure consistent execution and reporting.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>3+ years of technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration.</li>
<li>3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.</li>
<li>Security certification: CISSP, CompTIA Security+, etc.</li>
<li>Excellent communications, interpersonal, and presentation skills.</li>
<li>Excellent business analysis, project, risk, and relationship management skills.</li>
<li>Ability to interact and communicate with multiple stakeholders, including C-level.</li>
<li>Fluent written and spoken English language.</li>
</ul>
Would be considered plus if you have
<ul>
<li>Second fluent language (French and/or German and/or Spanish).</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-LD1

Lisbon

Senior Professional Services Specialist

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Senior Solutions Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
As a Senior Solutions Engineer, you will be an integral part of the entire sales cycle, helping to achieve technical wins and to drive the adoption of our solutions and products. You will be a key member of the sales organization, responsible for the design and architecture of Acronis platform solutions. This is a very dynamic role and you will have the option to evolve and take your career to the next level. The ideal candidate has previous experience working with cloud &amp; security technologies or vendors, consulted or did solution sales, and is passionate about understanding new technologies in cloud computing and the security space.
WHAT YOU'LL DO
<ul>
<li>Collaborate with sales teams and business partners to articulate solutions for service providers, partners, and end customers.</li>
<li>Participate as an Acronis technology expert in meetings, conduct demos, and pitch products throughout the sales cycle.</li>
<li>Engage with customers, partners, and internal teams to coordinate activities for selling Acronis solutions.</li>
<li>Analyze business requirements, market strategies, and policies relating to data protection.</li>
<li>Manage strategic accounts collaborating with Acronis Account Managers to influence and develop sales strategies.</li>
<li>Facilitate customer evaluations and proof of concept activities for Acronis solutions.</li>
<li>Perform technical troubleshooting and secure technical wins during the pre-sales process.</li>
<li>Position solutions that address customer business problems and act as a technical advisor.</li>
<li>Conduct hands-on demonstrations and knowledge transfer of Acronis solutions to customers and partners.</li>
<li>Gather technical requirements, develop cost-effective solutions, and present them to prospects.</li>
<li>Develop responses to RFIs &amp; RFPs.</li>
<li>Assist in integrating MSPs RMM platforms with the Acronis Platform and work closely with cross-functional teams.</li>
<li>Understand complex customer needs and develop innovative solutions.</li>
<li>Provide customer and market feedback to Product Management, Engineering, and other Acronis teams.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>5+ years of proven experience in a similar position within a cyber security company with a strong understanding of industry practices and protocols</li>
<li>Relevant experience with data center IT architecture design and Cloud-based applications such as Microsoft 365 and Google Workspace</li>
<li>Backup, Disaster Recovery, and Storage solution design experience</li>
<li>Experience with Hyper-V &amp; VMware Virtualization platforms (other platforms beneficial)</li>
<li>Security experience in one or more of the following areas:- Antivirus / Ransomware Protection- Patch Management- Vulnerability Assessment- EDR/MDR/XDR- Email Security- Data Loss Prevention (DLP)- Network Security</li>
<li>Knowledge of Microsoft Operating Systems (Linux or other operating systems beneficial)</li>
<li>The ability to articulate technical and business value propositions</li>
<li>Experience in customer and sales opportunity management practices</li>
<li>Must be a good listener, creative, intuitive, a team player, and have the ability to resolve problems</li>
<li>A high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high level of accuracy</li>
<li>Should be an articulate, persuasive, and polished oral and written communicator, able to discuss and negotiate around technical issues effectively</li>
<li>Ability to travel (including international 15%)</li>
<li>Fluent in English and French (please submit resume in English only)</li>
</ul>
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of 'A-Team' plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
 Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 

#LI-MK1

Marseille

Rhône

Senior Solutions Engineer

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future!
As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Answer how-to questions and customer care requests related to Acronis Cyber Platform</li>
<li>Work on resolving various technical incidents for the MSPs involving Acronis products.</li>
<li>Perform technical analysis of a technical issue and define an action plan for fixing it.</li>
<li>Be responsible for building and maintaining strong relationships with partners.</li>
<li>Maintain deep knowledge of Company operations to support partners’ requests effectively.</li>
<li>Interact with various departments (Experts, Partner Success, Analysts) to analyze and resolve problems.</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others).</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>2 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Hands-on experience administering Windows Server (know how to gather and analyze various Windows logs and dumps)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) – as a strong plus</li>
<li>Knowledge of Linux/UNIX basics, CLI – as a strong plus</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) – as a strong plus.</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for complex cross-platform issues.</li>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Fluent English (both verbal and written) required</li>
<li>Fluent Spanish (verbal and written)</li>
</ul>
*Please provide your resumes in English.
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MK

Lima

Cloud Support Specialist - LATAM

Apply to Remote  Cyber Security Jobs in companies remotely and near you. New Remote  Cyber Security Jobs added daily.

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