Cloud Engineer III- US
United States - Remote•United StatesNorth America•November 11, 2024
Job Summary: This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Work Location: Remote
Key Responsibilities:
- Other Incidental tasks related to the job, as necessary.
- Technical point of escalation to the Cloud Support and Engineering teams; resolving customer
- issues, working in collaboration with partners across the business, as required .
- Lead functional and contribute to cross-functional business continuity/transformational projects.
- and customer engagements (both technical and non-technical), delivering key objectives for the
- Organization.
- Monitor and provide maintenance for all related infrastructure.
- Ensure the control, integrity, and accessibility of the cloud environment.
- Implements large, complex enterprise-class solutions.
- Lead tasks relating to system architecture enhancements, problem management, fleet
- management, process improvement, reporting, product integration and customer infrastructure.
- Lead Workload/Workforce Management and Optimization related tasks.
- Develop technical training for all Rackers supporting Rackspace Supported Cloud Products.
- Mentor and assist Rackers across the organization.
- Provide technical expertise underpinning communications targeting a range of stakeholders - from
- individual contributors to leaders across the business.
- Collaborate with Account Managers and Business Development Consultants to build strong
- customer relationships.
- Collaborate and share knowledge with other Engineers and Administrators on the support floor.
Qualifications:
- 5 - 7 years of technical engineering and administration experience with a minimum of 3 - 4 years
- commercial experience as either a LAMP stack software developer and/or systems administrator.
- 2+ years of current commercial experience working with a high-traffic site.
- Experience with high-availability, high-performance, open-source web technologies.
- Experience automating and orchestrating workloads across multiple public cloud providers.
- Experience with cloud platforms, open-source databases and caching layers.
- Experience working in a containerized environment (Docker/LXC).
- Strong knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack.
- Strong skills in at least one of the following languages: Node.js, Python, PHP, Ruby, and Java.
- Strong skills with git and git workflows.
- Strong skills in leveraging CI and CD tools to automate testing and deployment.
- Strong knowledge of Linux or Windows OS, including but not limited to: Server Failover
- Clustering, Active Directory, IIS.
- Broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript,
- Memcached, LAMP, nginx, node.js, nosql, Varnish.
- Proficient web programming and scripting ability.
- Proficient knowledge of designing, building, implementing, analyzing, and troubleshooting
- distributed, highly available systems.
- Proficient automation skills with at least one configuration management system such as Chef,
- Puppet, Ansible, Salt, or other such tools.
- Proficient knowledge of software development methodologies including code profiling, regression
- testing, and continuous integration.
- Proficient knowledge of Project Management methodologies.
- Proficient understanding of services and protocols, configuration, management, and
- troubleshooting of hosting environments, including web servers, databases, caching, and
- database services. Discover your inner Racker: Racker Life