Acronis

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Business Analystwho is ready to join our mission in creating a #CyberFit future! 
Acronis' Data Center Operations team is seeking an experienced business analytics to provide expert-level insight and analysis on our products and services. You will work with a global team to advise our company on how we might improve our processes and optimize operational efficiency by identifying new opportunities and applying the best practices of our industry.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up. 
WHAT YOU'LL DO 
• Create requirements and specifications for business solutions• Conduct business analysis and research to identify key metrics and opportunities for improvement• Develop processes and procedures to ensure business solutions meet strategic goals• Ensure business processes are running in accordance with Agile methodologies• Consult with key stakeholders to determine business objectives and success factors• Collaborate with team members to collect, analyze, and evaluate information from multiple sources• Present findings and recommendations to stakeholders• Write and document business requirements, functional requirements, and design specifications• Work with information technology professionals to develop a solution that meets business requirements• Continuously improve existing business processes and strive to develop new ones to improve efficiency• Will lead small projects directly related to executive initiatives including regional profitability, and operational excellence• Ability to automate processes
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)  
• 3 Years experience or Bachelor's degree in business administration, finance, or related field• Strong problem-solving and management skills• Excellent communication and analytical skills• Technical writing• Experience in project management• Working knowledge of SQL, relational databases, and basic computer science• Microsoft Excel Expert• Pro-Forma Modelling• Data visualization and data analysis experience not required but preferred• Experience with project management tools such as Jira and Confluence• Effective communication with all levels of Management
*Please submit your resume and application in English 
WHO WE ARE 
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost. 
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.  
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. 
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
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Lisbon

Business Analyst (DCO)

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for someone who is ready to join our mission in creating a #CyberFit future!
We are currently looking for a Go Software Developer to join our engineering team in our R&amp;D center in Sofia, Bulgaria. Cloud2Cloud services team is responsible for the fastest grow part of Acronis Cyber Protection for workloads like protection for Microsoft 365, protection for Google Drive, protection for Microsoft Teams. Services are written in Go, deployment is implemented using k8s infrastructure. The team actively collaborate with other teams working on Acronis Cyber Cloud. We are looking for developer with solid software design skill, algorithmic thinking and willingness to learn a lot. He/ she has to be interested in development of cloud-based software with a target to reliability and scalability.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up
WHAT YOU'LL DO
<ul>
<li>Design, build, and maintain efficient and reliable Golang code</li>
<li>Perform code reviews, implement unit tests, debug, and integrate code</li>
<li>Work closely with other engineers (including engineers from other teams) to develop new product features</li>
<li>Suggest and implement improvements on current product functions</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>5+ years of development experience with Golang</li>
<li>Understanding of the Linux user space</li>
<li>Experience with REST API</li>
<li>Knowledge of software engineering principals (standard algorithms, data structures, multithreading, and multiprocessing)</li>
<li>Ability to work as a part of a distributed team</li>
<li>Experience with Git, JIRA, Bitbucket, Confluence, etc.</li>
<li>Ability to read documentation in English.</li>
</ul>
DESIRED
<ul>
<li>Experience with database technologies (MySQL, MS SQL, PostgreSQL)</li>
<li>Experience with messaging (RabbitMQ)</li>
<li>Experience with Kubernetes</li>
<li>Knowledge of IMAP/SMTP protocols</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in over 45 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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Senior Software Developer (Golang)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Specialist who is ready to join our mission in creating a #CyberFit future!
As the Technical Support Specialist, you will be responsible for working with customers to answer technical questions via email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources). 
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients</li>
<li>Provide timely &amp; accurate status updates to customers and relevant internal stakeholders</li>
<li>Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
<li>Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent French and English (both oral and written, Upper Intermediate as minimum)</li>
<li>Working level of Spanish (both oral and written, Intermediate as minimum)</li>
<li>Ability to analyze technical issues</li>
<li>Ability to convey technical information effectively</li>
<li>Excellent analytical skills</li>
<li>Exceptional customer service approach</li>
</ul>
Would be considered plus if you have
<ul>
<li>Prior Call Center experience in a customer/technical support setting</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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Technical Support Specialist with Spanish and French

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future!
In this role you will be acting as liaison between the customers (Service Providers Partners) and internal Acronis resources. On a daily basis you will be dealing with various software related technical questions, via phone, email and chat, delivering best in class client experience.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs.</li>
<li>Perform technical analysis of customer problem and define plan for resolving it</li>
<li>Be responsible for building and maintaining strong relationships with partners</li>
<li>Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation</li>
<li>Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent Spanish and English (both oral and written, Upper Intermediate as a minimum)</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)</li>
<li>Ability to convey technical information effectively</li>
<li>Ability to analyze technical issues</li>
<li>Exceptional customer service approach and Excellent analytical skills</li>
</ul>
Would be considered plus if you have
<ul>
<li>Experience and knowledge of Linux/UNIX basics, CLI</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Cloud Software Support Specialist with Spanish

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for someone who is ready to join us in creating a #CyberFit future and protecting the digital world!
As an Automation Quality Engineer, you will have the opportunity to work with some of the best engineers in the Cyber Protection industry. You will play a big role in developing test automation strategies and implementing the same. You will maintain test system configurations and perform test executions while writing test scripts for complex integrated systems.
We’re looking for the next member of our “A-Team.” Are you a highly-motivated individual who thrives in a fast-paced and high-volume work environment? Do you possess a positive can-do, never-give-up attitude? Do you play nice with others on a team? Are you ready to make an impact?
WHAT YOU'LL DO
<ul>
<li>Design, implement and execute automated test scenarios</li>
<li>Maintain and design test environments required for tests execution and manual tests</li>
<li>Analyze test results, logs and prepare reports, localize and file defects</li>
<li>Participate in building of automated testing framework</li>
<li>REST API testing of deployment and configuration</li>
<li>Planning and prioritizing automation activities</li>
<li>Improve automation processes inside the team</li>
<li>Ensure test automation design is traceable to requirements or existing manual test cases</li>
<li>Work with other teams to understand the business requirements and logic, relevant use cases, scenarios and functional flows for the system under test</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>2+ years of developing test automation scripts/framework on Python for complex applications and object-oriented programming</li>
<li>Bachelor's degree in computer science, IT related field, or equivalent experience</li>
<li>Experience in tests automation development</li>
<li>Confident knowledge of Quality Assurance theory: principles, methodologies and techniques</li>
<li>Strong Linux user</li>
<li>Solid understanding of HTTP / Authentication / Web services/ REST API</li>
<li>Familiar with Virtualization systems, Docker, K8s</li>
<li>CI/CD systems</li>
<li>Experience with PyTest, Git, Jenkins, Jira, TestRail</li>
<li>Strong analytical and problem solving skills</li>
</ul>
*Please send in your resume in English.
WHO WE ARE:
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in over 45 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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Automation QA Engineer (Backup)

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Nurture Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
As the Nurture Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. This position is focused on driving consumption, engagement and preventing churn of the Acronis Service Providers in the assigned region.
WHAT YOU'LL DO
<ul>
<li>Drive quarter over quarter cloud revenue growth working through assigned partners</li>
<li>Make a territory analysis and planning for dedicated geographies to identify top potential partners</li>
<li>Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness</li>
<li>Train new and existing partners with existing and new products</li>
<li>Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools</li>
<li>Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency</li>
<li>Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner</li>
<li>Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle</li>
<li>Drive successful upsell/cross sell initiatives with partner to increase new services attach rate</li>
<li>Put maximum efforts to avoid churn and retain a partner</li>
<li>Engage and orchestrate all needed internal resources to help dedicated partners’ growth</li>
<li>Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out</li>
<li>Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed</li>
<li>Maintain a regularity/frequency of contact with every partner depending on priority</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desired</li>
<li>Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols</li>
<li>Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services</li>
<li>In-depth channel and field sales knowledge with an understanding of the cloud market business model</li>
<li>Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product’s different features and answer all customer questions</li>
<li>Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities</li>
<li>Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies</li>
<li>Highly persistent in follow-up conversations, negotiations and closing sales skills</li>
<li>Strong presentational, communication, interpersonal, planning and time management skills</li>
<li>Fluent English</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
<li>Ability to work US hours - 15:00 - 00:00 </li>
</ul>
*Please send in your resume in English.
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
 Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
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Nurture Partner Success Manager

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
The Cloud Partner Success Manager will drive the cloud revenue growth and will report directly under the Channel Unit Manager. By working with dedicated partners, this position will be increasing the adoption of new services, and retaining and creating a best-in-class partner experience which is the key differentiator of Acronis.
WHAT YOU'LL DO 
<ul>
<li>Make a territory analysis and plan for dedicated geographies to identify top potential partners</li>
<li>Drive quarter-over-quarter cloud revenue growth by working through assigned partners</li>
<li>Drive partner’s satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle</li>
<li>Drive successful upsell/cross-sell initiatives with partners to increase new service attach rate</li>
<li>Perform account planning with all managed partners with a level of certain details depending on the partner’s engagement, loyalty and responsiveness</li>
<li>Train new and existing partners with existing and new products  </li>
<li>Guide every partner through the onboarding and enablement stage equipping them with all needed knowledge, resources, and tools</li>
<li>Motivate and enable partners to sell Acronis services to an existing customer base of the partner, attract new customers to partner, and help to retain existing customers to partner</li>
<li>Enable new partners' growth with Acronis sales and marketing tools and programs</li>
<li>Put maximum efforts to avoid churn and retain a partner</li>
<li>Align with Acronis Cloud Distributors for joint activities for channel enablement</li>
<li>Make partners sell Acronis services to an existing customer base of the partner, attract new customers to partner, and help to retain existing customers to partner</li>
<li>Support new partners on a daily basis on business and technology development</li>
<li>Engage Acronis Solution Engineers and Technical support teams</li>
<li>Key KPIs: Incremental revenue from the managed list of partners, incremental growth in the consumed revenue, and incremental growth of security-related revenue.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)  
<ul>
<li>5+ years of sales and marketing experience in the software industry, Channel sales\ Partner account manager \ Channel development position within a software vendor </li>
<li>Equivalent industry experience</li>
<li>In-depth channel and field sales experience with an understanding of the cloud market business model</li>
<li>Strong presentation, communication, and planning skills</li>
<li>Native/fluent English (additional French would be an advantage)</li>
</ul>
*Please submit your resume and application in English 
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances 

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Cloud Partner Success Manager (NAM Region)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future!
In this role you will be the main technical support expert in specific Company’s products or services. Your responsibility will be to resolve the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments, as well as craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction. 
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments via email, phone and chat </li>
<li>Build and maintain strong relationships with customers able to thrive in the ever-changing work environment </li>
<li>Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc), while maintain deep knowledge of Company operations to support client requests effectively </li>
<li>Interact with various departments to analyze and resolve problems </li>
<li>Provide technical advice and mentoring to junior staff members and review technical results, evaluations and analyses </li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues </li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system </li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent English (both verbal and written, Upper Intermediate as minimum) </li>
<li>Advanced technical knowledge in areas such as:
<ul>
<li>Windows Server ( analysis of various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)</li>
<li>Network troubleshooting (Wireshark, tcpdump, iperf); deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)</li>
</ul>
</li>
<li>Working knowledge of Linux/UNIX (application and configuration management; RHCSA as a baseline; CLI power user) </li>
<li>Experience with Virtualization (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters) </li>
<li>Proficiency in Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) </li>
<li>Good communication skills and customer focus with ability to prioritize and switch between a variety of time-sensitive issues </li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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Infrastructure Expert Support Engineer

Apply to Cyber Security Jobs in Lisbon in companies remotely and near you. New Cyber Security Jobs in Lisbon added daily.

Job Position and Company	Location	Tags	Posted
Nurture Partner Success Manager at Acronis	Remote Full Time Manager
Cloud Partner Success Manager (NAM Region) at Acronis	Remote Full Time Manager
Infrastructure Expert Support Engineer at Acronis	Remote Full Time Windows

Job Position and Company	Location	Tags	Posted
Business Analyst (DCO) at Acronis	Remote Full Time Analyst
Senior Software Developer (Golang) at Acronis	Remote Full Time
Technical Support Specialist with Spanish and French at Acronis	Remote Full Time
Cloud Software Support Specialist with Spanish at Acronis	Remote Full Time Windows
Automation QA Engineer (Backup) at Acronis	Remote Full Time

Cyber Security Jobs in Lisbon

3 Cyber Security Jobs in Lisbon. Page 1 of 1

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