KPMG New Zealand

KPMG New Zealand is part of the international KPMG network, one of the world’s leading professional services organisations. We provide audit, tax, and advisory services to individuals, SMEs, not-for-profit organisations, multi-nationals and government agencies. Our people experience is anchored in a clearly articulated purpose of ‘Fuelling New Zealand’s prosperity’ and our contribution to the shared wealth and lasting well-being for all New Zealanders. In order to deliver this, we must attract, develop and retain the very best people and create a workplace environment in which everyone is able to flourish.  We are proud of our reputation for values-driven behaviour that guide our actions and defines what it means to work at and be part of KPMG.  We believe in Integrity – We do what is right; Excellence – We never stop learning and improving; Courage – We think and act boldly; Together – We respect each other and draw strength from our differences; and For Better – We do what matters.Digital Consulting combines technology consulting with deep technical experience across a range of technology, areas and services. Our advisors combine extensive knowledge of data and analytics, cyber security, software development, IT strategy and operating models to provide clients with a service that adds recognised value.<h3>The Opportunity:</h3><ul><ul><li>We are seeking a <b>Senior Data Scientist</b> to join our Data &amp; Analytics team within One Digital Consulting. In this role, you will leverage your expertise in data science to deliver impactful insights and solutions for a variety of clients. You will work on challenging projects, collaborating with cross-functional teams to solve complex problems and drive data-driven decision-making.</li></ul></ul><h3>Day to day you will:</h3><ul><ul><li>Work with large and complex datasets to solve a variety of challenging problems using advanced analytical and statistical approaches.</li><li>Develop, validate, and deploy machine learning models to address business challenges.</li><li>Collaborate with stakeholders to understand business needs and translate them into data science solutions.</li><li>Build and maintain robust pipelines for data processing and model deployment.</li><li>Mentor junior data scientists, providing guidance on technical approaches and career development.</li><li>Communicate findings and recommendations effectively to both technical and non-technical audiences.</li></ul></ul><h3>What you’ll bring:</h3><ul><ul><li><b>3-5 years of experience</b> in data science, preferably with a consulting background.</li><li>In-depth knowledge of <b>statistical and machine learning models</b> and their practical applications.</li><li>Proficiency in <b>Python</b> and<b> SQL</b>, with the ability to deliver production-ready code in well-tested CI/CD pipelines.</li><li>Familiarity with<b> cloud platforms</b>, particularly <b>Azure</b>.</li><li>Experience with <b>end-to-end model development</b>, including deployment and maintenance.</li><li>Strong communication skills, with the ability to tackle loosely defined problems and present solutions clearly.</li><li>Experience mentoring junior data scientists to help them succeed.</li><li>Familiarity with reporting tools such as<b> Power BI</b>, <b>Tableau</b>, or <b>Qlik</b>.</li></ul></ul><i>Recruitment Agencies: The recruitment for this role is being managed directly by the KPMG Talent Acquisition team. We will contact our preferred agency partners if we require agency assistance. Thank you for your understanding.</i><b>Life at KPMG</b>KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent. For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please phone Enya van Dulm on 04 816 4660 or email KPMGAccessibilityNetwork@kpmg.co.nzWe offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG. As a KPMG employee, we will offer you: —  Access to the firm's annual incentive scheme—  Opportunities for local and international secondments—  Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work— The ability to work from overseas and extend time connecting with friends and family outside New Zealand—  Flexible leave options, including the ability to purchase additional annual leave—  Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents —   A paid professional association membership of your choice—   Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees—   A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services—   The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups—  The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030—  An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities—  Paid time off for volunteering and involvement in citizenship activities—  An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more! We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website.

Auckland

Senior Data Scientist

KPMG New Zealand is part of the international KPMG network, one of the world’s leading professional services organisations. We provide audit, tax, and advisory services to individuals, SMEs, not-for-profit organisations, multi-nationals and government agencies. Our people experience is anchored in a clearly articulated purpose of ‘Fuelling New Zealand’s prosperity’ and our contribution to the shared wealth and lasting well-being for all New Zealanders. In order to deliver this, we must attract, develop and retain the very best people and create a workplace environment in which everyone is able to flourish.  We are proud of our reputation for values-driven behaviour that guide our actions and defines what it means to work at and be part of KPMG.  We believe in Integrity – We do what is right; Excellence – We never stop learning and improving; Courage – We think and act boldly; Together – We respect each other and draw strength from our differences; and For Better – We do what matters.Digital Consulting combines technology consulting with deep technical experience across a range of technology, areas and services. Our advisors combine extensive knowledge of data and analytics, cyber security, software development, IT strategy and operating models to provide clients with a service that adds recognised value.<h3>The Opportunity:</h3><ul><ul><li>We are seeking a <b>Lead Data Scientist</b> to take a leadership role in our Data &amp; Analytics team within One Digital Consulting. As a Lead Data Scientist, you will drive the strategic direction of our Data Science chapter, lead a team of talented data scientists, and deliver innovative solutions to complex business problems.</li></ul></ul><h3>Day to day you will:</h3><ul><ul><li>Lead the design, development, and deployment of advanced machine learning models and data-driven solutions.</li><li>Oversee multiple projects, ensuring timely delivery and alignment with business objectives.</li><li>Collaborate with senior stakeholders to define data strategies and identify opportunities for innovation.</li><li>Provide technical leadership and mentorship to a team of data scientists, fostering a culture of learning and excellence.</li><li>Ensure best practices in coding, testing, and deployment are followed across the team.</li><li>Communicate complex technical concepts and insights to non-technical stakeholders in a clear and impactful way.</li></ul></ul><h3>What you’ll bring:</h3><ul><ul><li><b>6+ years of experience</b> in data science, with a proven track record of leading successful projects.</li><li>Expertise in <b>statistical and machine learning models</b>, with a deep understanding of their practical applications.</li><li>Advanced proficiency in <b>Python</b> and <b>SQL</b>, with experience in building scalable, production-ready solutions.</li><li>Strong experience with <b>cloud platforms</b>, particularly <b>Azure</b>, and familiarity with MLOps practices.</li><li>Demonstrated ability to lead and mentor teams, fostering growth and collaboration.</li><li>Exceptional communication and stakeholder management skills, with the ability to influence decision-making at all levels.</li><li>Experience with <b>end-to-end model development</b>, deployment, and monitoring in production environments.</li><li>Familiarity with reporting tools such as <b>Power BI</b>, <b>Tableau</b>, or <b>Qlik</b>.</li></ul></ul><i>Recruitment Agencies: The recruitment for this role is being managed directly by the KPMG Talent Acquisition team. We will contact our preferred agency partners if we require agency assistance. Thank you for your understanding.</i><b>Life at KPMG</b>KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent. For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please phone Enya van Dulm on 04 816 4660 or email KPMGAccessibilityNetwork@kpmg.co.nzWe offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG. As a KPMG employee, we will offer you: —  Access to the firm's annual incentive scheme—  Opportunities for local and international secondments—  Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work— The ability to work from overseas and extend time connecting with friends and family outside New Zealand—  Flexible leave options, including the ability to purchase additional annual leave—  Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents —   A paid professional association membership of your choice—   Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees—   A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services—   The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups—  The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030—  An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities—  Paid time off for volunteering and involvement in citizenship activities—  An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more! We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website.

Lead Data Scientist

Rackspace

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. We are looking for a Machine Learning Architect with experience in cloud (AWS preferred) who is passionate about helping customers build AI/ML solutions at scale. Being an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a delivery team, helping to enable innovation by creating state of the art Machine Learning solutions that align to business goals.   This role includes responsibilities both as a Professional Services Machine Learning Architect and as a hands-on Machine Learning engineer on customer engagements.  The qualified Machine Learning Architect will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate &amp; mobilize resources, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated, driven, collaborative, passionate about machine learning, and want to have a direct positive impact on our customer's business. Strong communication skills and emotional intelligence are also needed to help develop a team that works with you.  <b>Work Location: Remote</b> <h3>Key Responsibilities:</h3><ul><ul><li>Design machine learning solutions and execute machine learning projects end to end from proof-of-concept stage to deployment in production using cloud native technologies and state of the art machine learning models.  </li><li>Be technically focused but work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed. </li><li>Be responsible for all phases of the project from problem definition, data annotation, model development, model deployment to end user documentation/training.  </li><li>Design the architecture of ML solutions on cloud platforms (AWS, Azure, GCP) including MLOPs. </li><li>Stay abreast of the latest developments. Read the latest published machine learning research and adapt the models to solve customer’s problems.  </li><li>Establish credibility by demonstrating technical excellence and delivering value through solutions you build.  Develop strong relationships with our customers. </li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Masters with 10+ years of experience or PhD with 6+ years of experience in Machine Learning, Natural Language Processing (NLP) and Deep Learning. </li><li>Minimum 5+ years of experience architecting and building Machine Learning solutions. </li><li>Minimum 5+ years of experience with cloud platforms (AWS, GCP, Azure).  </li><li>Experience building ML models and strong knowledge of ML techniques is required.  </li><li>Experience with hugging face, TensorFlow/pytorch, transformer architectures, prompt engineering, agentic systems, LLMs. </li><li>Strong coding experience in Python and architectural patterns like microservices. </li><li>Solid understanding of agile methodologies and experience in planning machine learning projects from inception to production deployment.  </li><li>Strong problem-solving skills and the ability to lead a team on “what’s next” when encountering a technical issue in a machine learning project. </li><li>Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. </li></ul></ul><h3>Travel:</h3><ul><ul><li>As per business requirements</li></ul></ul>$153,000 - $244,700 a year#LI-VM1#LI-Remote#Rackspace#LI-Rackspace<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Machine Learning Architect (AWS) - Canada

ION Group

<b>The Role:</b>We are seeking a <b>Business Resilience &amp; Regulatory Specialist</b> to play a key role in ensuring compliance with the <b>Digital Operational Resilience Act (DORA)</b> and supporting the transition to <b>business-as-usual (BAU) processes</b>. This role is strategically critical in strengthening our operational resilience, ensuring regulatory compliance, and mitigating potential operational disruptions. The successful candidate will have a strong regulatory background and be pivotal in meeting program delivery requirements while coordinating with various stakeholders.Experience in managing key stakeholder relationships and a solid technical understanding are essential.<h3>Responsibilties:</h3><ul><ul><li><b>Regulatory Compliance &amp; Framework Development:</b></li><li>Support the implementation of a comprehensive business resilience framework aligned with DORA and other regulatory requirements (e.g., NIST, ISO 22301, ISO 27001).</li><li>Develop training materials, policies, controls, and risk assessment methodologies to ensure adherence to regulatory standards.</li><li>Support key pillars of the DORA program, including ICT Risk Management, Digital Resilience Testing, and Third-Party Risk Management (TPRM).</li><li><b>Stakeholder Coordination &amp; Engagement:</b></li><li>Design and execute DORA related workshop to support the successfully delivery of the DORA programme.</li><li>Ensure all stakeholders are engaged and informed during the DORA compliance implementation and transition to BAU.</li><li>Facilitate program delivery requirements and track progress towards compliance objectives.</li><li>Work closely with SMEs, legal teams, and business functions to ensure seamless regulatory adherence.</li><li><b>Training &amp; Awareness:</b></li><li>Design and execute DORA related workshop to support the successfully delivery of the DORA programme.</li><li>Develop and deliver training programs to educate employees on resilience and risk management practices.</li><li>Foster a culture of preparedness and continuous improvement across ION Markets.</li></ul></ul><h3>Experience, Skills and Qualifications:</h3><ul><ul><li><b>Bachelor’s or Master’s degree</b> in Business, Risk Management, Cybersecurity, Information Technology, or a related field.</li><li><b>Minimum 5 years of  experience</b> in cybersecurity, operational resilience, systems architecture, or related fields, with extensive exposure to <b>Operational Resilience, particularly DORA</b>.</li><li>Strong understanding of <b>UK regulatory requirements</b> and frameworks such as DORA, NIST, ISO 22301, and ISO 27001.</li><li>Proven experience conducting <b>risk assessments, regulatory compliance reviews, and resilience testing</b>.</li><li>Ability to <b>translate regulatory requirements into actionable plans</b> and track them to completion.</li><li>Strong <b>stakeholder management</b> and ability to work with cross-functional teams in a fast-paced, regulatory-driven environment.</li><li><b>Proficiency in risk management tools</b>, business continuity software, and regulatory reporting systems.</li></ul></ul><h3>Preferred Skills &amp; Competencies:</h3><ul><ul><li><b>Certifications</b> such as <b>CISSP, CISM, CRISC, or CBCP</b> are highly desirable.</li><li><b>Experience in Agile environments</b> and managing multiple priorities efficiently.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Excellent <b>communication and presentation skills</b>, with the ability to convey complex regulatory information to diverse stakeholders.</li><li>A collaborative mindset with the ability to work effectively in complex environments.</li></ul></ul>If you are passionate about <b>operational resilience, regulatory compliance, and risk management</b>, we encourage you to apply and contribute to strengthening our organization's resilience framework.<b>About Us</b>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor

Business Resilience &amp; Regulatory (DORA) Specialist

At KPMG New Zealand, we provide world-class audit, tax, and advisory services to individuals, SMEs, not-for-profits, multinationals, and government agencies. With a clearly articulated purpose of ‘Fuelling New Zealand’s prosperity,’ we strive to attract, develop, and retain exceptional talent while fostering a workplace where everyone flourishes. <h3>The Opportunity: </h3><ul><ul><li>Unlock your potential in a challenging and dynamic advisory environment. As an Advisor, you will deliver high-quality services and solutions that meet our clients’ diverse needs and propel their businesses forward. This role offers a unique opportunity to work collaboratively across our multi-disciplinary teams, engaging with a wide array of industry sectors.</li></ul></ul><h3>Day to day you will: </h3><ul><ul><li>Organise client meetings, support engagement managers, and develop work programmes.</li><li>Dive deep into clients’ industries, contribute to proposals, and nurture networking relations.</li><li>Communicate openly, provide peer support, and align with national strategy.</li><li>Prepare outstanding documentation, comply with standards, and uphold excellence in everything you do.</li></ul></ul><h3>About you:</h3><ul><ul><li>1 year+  of previous relevant experience in a similar environment or a relevant tertiary qualification.</li><li>Competency in MS Excel, Word, Outlook, and PowerPoint.</li><li>A professional demeanour, exceptional communication, organisational prowess, self-motivation, and the passion to thrive in a collaborative team.</li></ul></ul><i>Recruitment Agencies: The recruitment for this role is being managed directly by the KPMG Talent Acquisition team. We will contact our preferred agency partners if we require agency assistance. Thank you for your understanding.</i><b>Life at KPMG</b>KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent. For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please phone Enya van Dulm on 04 816 4660 or email KPMGAccessibilityNetwork@kpmg.co.nzWe offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG. As a KPMG employee, we will offer you: —  Access to the firm's annual incentive scheme—  Opportunities for local and international secondments—  Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work— The ability to work from overseas and extend time connecting with friends and family outside New Zealand—  Flexible leave options, including the ability to purchase additional annual leave—  Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents —   A paid professional association membership of your choice—   Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees—   A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services—   The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups—  The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030—  An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities—  Paid time off for volunteering and involvement in citizenship activities—  An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more! We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website.

Advisor - Consulting

We are seeking a Support Engineer to contribute to the ongoing and future support and maintenance of our services. In this role, you will provide critical assistance to customers, addressing both technical and functional aspects of their needs.  As part of the Support team, responsibilities will include conducting technical investigations, keeping clients informed, and reporting potential software issues to the Development teams. Additionally, need to play a pivotal role in service restoration during software or hardware failures, as well as in capacity planning and Business Continuity testing.<h3>Key Responsibilities:</h3><ul><ul><li><b>Customer Support:</b> Respond promptly to technical and functional inquiries through various channels such as phone, email, and case management systems. Communicate updates effectively to clients.  </li><li><b>Incident Management:</b> Track progress of inquiry resolutions and deal with unexpected events or system failures that impact clients. Perform system checks to proactively identify and resolve potential issues. Understands SLA and plans actions as per required priorities to fulfil resolutions within SLA. </li><li><b>Knowledge Development:</b> Build and maintain a comprehensive understanding of underlying application/Product being supported under this service, including database structure and configuration files, to investigate and resolve issues efficiently.  </li><li><b>Collaborative Relationships:</b> Establish strong working relationships with internal departments, client teams and third-party vendors to ensure seamless service delivery.  </li><li><b>Testing and Deployment Support:</b> Assist clients in testing new or updated products and services, ensuring they meet requirements. Support the release and deployment of service components.  </li><li><b>Cybersecurity Activities:</b> Engage in IT security and cybersecurity measures to mitigate risks and support recovery plans within the scope of responsibility. Perform system analyses to detect vulnerabilities.  </li><li><b>Best Practices:</b> Adhere to established protocols for client communication, incident investigation, standard operating procedure and resolution progression, ensuring high standards of service.  </li><li><b>Work Patterns:</b> Participate in shift rotations, on-call      availability, weekend tasks, and handle out-of-hours escalations as      necessary to adhere to the SLAs</li><li><b>Data Representation and Reporting:</b> support information and ticketing data to be maintained and presented well during team meetings and scheduled client meetings.</li></ul></ul><h3>Required skills, experience and qualifications:</h3><ul><ul><li><b>Educational Background:</b> A degree in Computer Science, Computer Engineering, or a related technical field</li><li><b>L1 and L2 Support: </b>Proven experience in</li><li>providing first-level technical support to customers via phone, email, and chat.</li><li>performing advanced troubleshooting and diagnostics.</li><li><b>Problem-Solving Skills:</b> Strong analytical and proactive approach to troubleshooting, even under pressure, with logical problem-solving abilities.  </li><li><b>Technical Expertise:  </b></li><li>Proficiency in Linux/Unix operating systems and familiarity with command-line tools. </li><li>Experience working with ServiceNow &amp; JIRA.</li><li>Excellent working knowledge of SQL and PL/SQL programming languages.</li><li>Knowledge on how to set up the spring boot and angular applications locally.</li><li>Understanding user issues, quickly replicate the issues on local environment for root cause analysis.</li><li>Good understanding of IT security and cybersecurity best practices. </li><li><b>Communication Skills:</b> Excellent written and verbal communication skills in English, along with a confident and professional demeanour for effective client interactions.  </li><li><b>Time and Task Management:</b> Ability to manage time efficiently while handling dynamic workloads and priorities.       </li><li><b>Team Collaboration:</b> Cooperative mindset for working effectively with team members, other departments, and third parties to achieve shared objectives.  </li><li><b>Customer-Oriented Approach:</b> Capacity to view situations from a customer’s perspective and act accordingly to enhance user satisfaction.  </li><li><b>Work Flexibility</b><b>:  </b></li><li>Availability for shift rotations, including weekend and out-of-hours support.  </li><li>Willingness to adapt to changing schedules as required.</li></ul></ul>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks,  financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.  • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30%  of the world’s central banks, trust ION solutions to manage their cash, in-house banking,  commodity supply chain, trading and risk. • Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000+ employees and offices in more than 40+ cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate.  To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.

Client Support Analyst - 1260

As a Senior Cloud Business Consultant (FinOps) you will work directly with a book of enterprise customers to help them align their cloud technology adoption with their business strategies in the FinOps space. You will have the opportunity to advise the world’s largest AWS, GCP, and Azure customers on topics related to FinOps.  From cloud financial management, organizational governance, to cloud economics and cost allocation best practices, this role sits at the intersection of cloud, and you will have the opportunity to work with leaders in Engineering, Finance, Procurement, DevOps, and FinOps. Our primary services are designed to help customers mature through their FinOps journey, and your responsibility will be to advise, track progress, and help customers implement their cloud financial management roadmap, as they move through the Crawl --&gt; Walk --&gt; Run stages of the FinOps roadmap. In addition to supporting our customers, you will help us develop new strategies for the team, remain current in the market with our services, as well as help us identify other opportunities where we can work more deeply with our customers through our other managed and professional services offerings.<b>Work location</b>:  This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only. <h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. </li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. </li><li>Expertise: Possesses a deep understanding of FinOps and the ability to meet customers where they are in their journey and help them accelerate their success. </li><li>Agility: The ability to adapt and respond to competing customer requests while working in a supportive and team-oriented manner. In addition, the ability to think outside the box and bring new innovative approaches to our practice.   </li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. Ultimately, we are one team and bring a positive, people-first attitude every day.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Manage and deliver fast-paced, high-impact engagements with enterprise companies, resulting in further adoption of FinOps best practices and increased cloud maturity for our customers.</li><li>Build relationships with client-side and internal stakeholders across various business groups to drive successful engagements. </li><li>Deliver recommendations on topics ranging from cloud financial management, budgets, showback and chargeback, organizational management, policy and governance, and other topics related to FinOps. </li><li>The potential to serve as a multi-cloud subject-matter expert, helping clients plan and execute efficient adoption and integration of cloud technologies and platforms across all three hyperscalers, AWS, Azure, and GCP. </li><li>Enable clients to understand and use their cloud data across technical and non-technical business units. </li><li>The ability to support large contractual negotiations, such as the AWS Private Pricing Program.</li><li>Excellent data analysis skills and strong comfort in data presentation using tools such as Excel, PowerBI, Alteryx, SQL and other data analysis techniques.</li><li>Excellent written and verbal communication skills, with the ability to reach a wide range of senior technology leaders both within our organization and with our customers.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Foundational knowledge of AWS, Azure or GCP, preferably AWS. </li><li>Deep understanding of public cloud FinOps best practices. FinOps certifications preferred. </li><li>Understanding of other core public cloud functionality, such as AWS organizational structure, IAM roles and policies, Private Pricing Programs, as well as an understanding of how a cloud resale business operates.</li><li>Strong data analysis skills and the ability to translate data into insights in a simple and elegant way. </li><li>Background in business, finance or engineering preferred. </li></ul></ul><h3>Skills</h3><ul><ul><li>Cloud Consulting</li><li>Communication</li><li>Customer Service</li><li>Data Analysis</li><li>Relationship Management</li><li>Presentation Building </li><li>Process Improvement </li><li>Technical Engagement Management </li><li>Business Strategy</li><li>Cloud Strategy</li></ul></ul><h3>Education/Experience</h3><ul><ul><li>High School Diploma or regional equivalent required. </li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement.</li><li>3 - 5 years of experience in Public Cloud FinOps, Cloud Consulting or Cloud Strategy required </li></ul></ul><h3>Certifications</h3><ul><ul><li>Cloud certifications (e.g., AWS Cloud Practitioner or Solutions Architect) preferred. </li><li>Bonus points for Cloud Management Platform experience (e.g., CloudHealth, Flexera, Apptio, etc.) </li><li>Bonus points for FinOps foundation certifications (e.g., FinOps Certified Practitioner, FOCUS Analyst, etc.)</li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment. </li><li>Moderate levels of stress may occur at times. </li><li>May require long periods sitting and viewing a computer monitor. </li><li>No special physical demands required. </li></ul></ul><b>Work location</b>:  This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only. #LI-AW1#LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Cloud Business Consultant (FinOps)

KPMG New Zealand is part of the international KPMG network, one of the world’s leading professional services organisations. We provide audit, tax, and advisory services to individuals, SMEs, not-for-profit organisations, multi-nationals and government agencies. Our people experience is anchored in a clearly articulated purpose of ‘Fuelling New Zealand’s prosperity’ and our contribution to the shared wealth and lasting well-being for all New Zealanders. In order to deliver this, we must attract, develop and retain the very best people and create a workplace environment in which everyone is able to flourish.  We are proud of our reputation for values-driven behaviour that guide our actions and defines what it means to work at and be part of KPMG.  We believe in Integrity – We do what is right; Excellence – We never stop learning and improving; Courage – We think and act boldly; Together – We respect each other and draw strength from our differences; and For Better – We do what matters.Digital Consulting combines technology consulting with deep technical experience across a range of technology, areas and services. Our advisors combine extensive knowledge of data and analytics, cyber security, software development, IT strategy and operating models to provide clients with a service that adds recognised value.<h3>The opportunity:</h3><ul><ul><li>As a result of growing demand - our Digital Consulting team has an opportunity available at a Senior Manager level. Please note that KPMG offers a Senior Manager level between Manager and Associate Director level.</li><li>This role will support our core technology consulting service offerings, including:</li><li>M&amp;A – IT Due Diligence and Integration/Separation: Undertaking IT due diligence from buy or sell side and supporting the technology elements of integration and separation planning.</li><li>IT/Digital Strategy &amp; Operating Model: Helping clients develop and implement IT and Digital Strategies, supporting roadmaps and operating models to support them, as well as maturity assessments and other supporting activity.</li><li>IT Sourcing and Procurement: Supporting clients from requirements development, through market engagement and evaluation to due diligence and contracting.</li><li>This role is focused on supporting and building our existing Technology Deals (M&amp;A, I&amp;S) capability as a result of increased demand, but we are looking for candidates with the ability to work across broader technology consulting offerings.</li></ul></ul><h3>Day to day you will: </h3><ul><ul><li>Lead teams to deliver one or more of our core service offerings.</li><li>Work closely with senior leaders to support the development and delivery of the Digital Consulting strategy – in particular elements of Technology Advisory and Technology Deals – including capability build, business development and delivery optimisation.</li><li>Be an active and engaged member of the Technology Advisory team – building relationships within Digital Consulting and across KPMG.</li><li>Provide guidance and support to more junior team members – both technical and non-technical.</li><li>Apply your existing technical skills and experience to new challenges and experiences.</li><li>Leverage global tools, frameworks and resources to deliver customer outcomes.</li><li>Take a hands-on approach to developing project artefacts, running workshops or conducting interviews.</li><li>Write reports and prepare client presentations of a high quality, providing insights with a customer focus.</li><li>Manage delivery of technology projects/implementations, working with a mixture of onshore and offshore resources using both waterfall and Agile methodologies.</li><li>Manage delivery of project budget, scope and timing.</li><li>Build the reputation of KPMG through the quality of your work, expertise and judgement as well as innovative approaches.</li><li>Be comfortable working at pace with a high attention to detail across multiple projects at once.</li></ul></ul><h3>What you’ll bring to the team: </h3><ul><ul><li>Technology Consulting experience, Big Four or equivalent is preferred. We expect the candidate to be able to scope and run engagements (with appropriate oversight and support).</li><li>Experience and interest in Technology Deals/M&amp;A, including IT Due Diligence and ideally IT Integration/Separation planning and delivery (or equivalent).</li><li>Expertise in developing Digital Strategy as well as experience in designing and implementing IT/Digital operating models to support digital initiatives.</li><li>Previous delivery management experience gained in an implementation or consulting role.</li><li>Experience in facilitation and running workshops and interviews.</li><li>A relevant tertiary qualification in a technology or business field.</li><li>Experience developing and costing projects and implementation approaches.</li><li>Relevant Technology certifications (e.g. TOGAF, ITIL) are a bonus.</li><li>Strong written and verbal communication skills, including the ability to shape and develop client deliverables to a high standard.</li><li>A positive and flexible attitude and an enthusiasm to embrace new challenges and growth opportunities to gain experience.</li></ul></ul><i>Recruitment Agencies: The recruitment for this role is being managed directly by the KPMG Talent Acquisition team. We will contact our preferred agency partners if we require agency assistance. Thank you for your understanding.</i><b>Life at KPMG</b>KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent. For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please phone Enya van Dulm on 04 816 4660 or email KPMGAccessibilityNetwork@kpmg.co.nzWe offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG. As a KPMG employee, we will offer you: —  Access to the firm's annual incentive scheme—  Opportunities for local and international secondments—  Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work— The ability to work from overseas and extend time connecting with friends and family outside New Zealand—  Flexible leave options, including the ability to purchase additional annual leave—  Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents —   A paid professional association membership of your choice—   Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees—   A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services—   The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups—  The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030—  An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities—  Paid time off for volunteering and involvement in citizenship activities—  An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more! We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website.

Senior Manager - Technology, Strategy and Deals

<b>Description</b>As a Solution Architect (SA) you will provide technical designing advice to both new and existing customers in new sales opportunities which fit the defined technical and budgetary requirements and constraints. You will be working alongside Sales, Service Delivery Manager and Support in achieving the segments financial target by designing the perfect solution for our clients challenge. You will accomplish this by identifying, technically qualifying and addressing prospect’s technical requirements by normal consultative methods. You will apply a specialized product or technical knowledge to serve customers requiring consulting for infrastructure consolidation, transformation, and optimization of Dedicated, Multi-cloud and Modern Workplace Environments. Utilizing a highly strategic, highly consultative framework with large, complex customers and prospects you will play a key role in aligning customer business strategies and IT architecture via Rackspace products and services whilst working closely with senior leadership of client organizations as well as key technical personnel.<i><b>Key Accountabilities</b></i>Serves as a subject matter expert for one or more products or technologies to      orchestrate and lead pre and post sales and delivery efforts inclusive of  holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration.Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial  calculations such as TCO and ROI.Aligns and regularly communicates with Project Manager and extended teams during  presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.Prepares and develops statements of work inclusive of overview, scope, duration,  deliverables, resources, terms and conditions, assumptions, and pricing.Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process.Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity &amp; performance analysis, consolidation scenarios, application inventory &amp; snapshot, business impact analysis, architecture feasibility analysis, data classification, integration &amp; dependency mapping, consumption &amp; demand analysis, application risk &amp; complexity profile, target platform &amp; service level mapping, migration methodology, schedule &amp; resource planning, target solution design, and executive summary.Understand complex IT and business customer challenges and apply technology and      product portfolio knowledge to solve problems in a consultative manner.Perpetually seek to improve and refine the Rackspace Professional Services  methodology, deliverables, sales collateral, and team roles and alignment.Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.<b>Qualifications &amp; Experience: </b>Bachelor’s  degree in Information Technology or a related technical field is preferredIndustry  experience in technical support and/or pre or post sales engineering and      architecture that typically comes from over 5 years of experience.Deep knowledge and experience across multiple technologies in a single domain (Cloud, Security, DevOps, etc).Requires exposure to a range of IT environments, industry sectors &amp; technology stacks.At  least one top tier technical certifications in a highly desired technology domain.Extensive managed services, consulting, technical support, and/or application      development experience preferred.Ability and willingness to learn new concepts &amp; technology in order to adapt to constantly changing SaaS platforms.Willingness and desire to continuously keep knowledge up to date by earning relevant      certifications to specialty domain.Willingness  to occasionally work extended hours in order to meet project requirements      or deadlines.Solid knowledge of Active Directory and Active Directory and Microsoft Entra ID. Solid working knowledge of Exchange, SharePoint, Powershell  – Microsoft 365 Productivity solutions is preferred. Advanced knowledge of  M365 licensing services and features of Microsoft 365 features, functionality and licensingOne or more certifications in the following categories is desired:Security, Information Protection and/or ComplianceEndpoint AdministratorTeams and/or Collaboration CommunicationsMicrosoft  365 Administrator and/or FundamentalsPower PlatformWindows  Server HybridExamples: MS365 Certified: Administrator ExpertMS365 Certified: Collaboration Communication Systems        Engineer AssociateMS365 Certified: Endpoint Administrator AssociateMS365 Certified: Teams Administrator AssociateMS365 Certified: Information Protection and Compliance Administrator Associate"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Solution Architect (M365 Presales Solution Architect)

Rackspace is looking for a leader to lead the Global Cloud Services Presales team based out of America. As the pre-sales leader this role would be responsible for owning Presales function for Rackspace Public Cloud for Americas. Responsible for building quality solutions for platform and services deals in public cloud. The role would be leading the response of proactive and reactive proposals, creating benchmarks, pricing, building innovative commercial models and reusable assets. Building a high performing Presales team supporting Sales pursuits. <h3>Responsibilities </h3><ul><ul><li>Own Presales Function and lead the Global presales team.</li><li>Work with Sales and GTM team to create winning proposals and solutions.</li><li>Own response to RFP’s and create high quality solutions and response documents.</li><li>Responsible for defining unique solutions and win themes for solutions.</li><li>Lead large and strategic pursuits.</li><li>Responsible for creating repository of reusable assets for Presales.</li><li>Create pricing and effort benchmarks over a period.</li><li>Ensures standard processes and tools are used across teams.</li><li>Follow proper sales process and responsible for keeping pipeline updated.</li><li>Lead and manage a team of Presales Architects, Bid Managers and Proposal writers.</li><li>Create Improvement plans and drive higher efficiencies.</li><li>Collaborates with other teams to evaluate projects for technical feasibility and reasonableness.</li><li>Defines and distributes team goals. Ensures team operates within a defined set of standard operating procedures (SOPs).</li><li>Reviews team documentation to identify trends, risks, and actions requiring intervention or escalation.</li><li>Ensures timely resolution of escalated problems.</li><li>Ensures effective communication between direct reports and other functional units.</li><li>Inspires team members to continuously drive process improvements.</li><li>Collaborates with other members of leadership to create staff development plans.</li><li>Works with internal departments and external vendors to ensure right solution is provided to Sales teams and delivery.</li><li>Provides instructions and supervision to team.</li><li>Coaches and develops team.</li><li>Creates weekly and monthly reports on Presales status and updates leadership.</li></ul></ul><h3>Experience</h3><ul><ul><li>15 years of experience in Presales and Solution Engineering</li><li>10 years + managing large Presales/Solution Engineering Team (20+) in large Consulting and Services organizations ($5B+) </li><li>10+ years of experience in solutioning Platform, Infra, Cloud services</li><li>10+ years experience as Solution Architect in top Consulting or Services organization</li><li>5+ years of experience as Enterprise architect</li><li>Strong technical knowledge in both professional and managed services</li><li>Excellent understanding of Public Cloud services across AWS, Azure and GCP</li><li>Good business acumen</li><li>Exceptional people skills: the ability develop, mentor, engage and motivate staff to excellence.</li><li>Uses professional concepts; applies company policies and procedures to resolve a variety of most complex issues.</li><li>Excellent attention to detail.</li><li>Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.</li><li>Strong attention to detail.</li><li>Strong communication skills: verbal, written, interpersonal, and presentation.</li><li>Excellent time management, decision-making, and organization skills.</li><li>Ability to develop and communicate individual goals and executable tasks based on functional and strategic goals and objectives.</li></ul></ul><h3>Education / Certifications</h3><ul><ul><li>Bachelor’s degree in business or computer Science; may also have post-graduate education or training.</li><li>AWS, Azure, GCP Certifications</li><li>Togaf or any other Enterprise Architect Certifications</li><li>PMP or Prince 2 would be plus.</li></ul></ul><h3>Travel</h3><ul><ul><li>As per business requirements</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>This role is not eligible for sponsorship</li><li>Candidates need to be legally allowed to work in the US for any employer	</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information  applies only to individuals working in these states. The anticipated pay range for Colorado is: $ 214,400 - $ 342,700The anticipated starting pay range for California, New York City and Washington is: $ 258,900 - $ 413,900Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance, and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Head of Presales

<b>About the Role</b> We are seeking a Senior Big Data Engineer with deep expertise in distributed systems, batch data processing, and large-scale data pipelines. The ideal candidate has strong hands-on experience with Oozie, Pig, the Apache Hadoop ecosystem, and programming proficiency in Java (preferred) or Python. This role requires a deep understanding of data structures and algorithms, along with a proven track record of writing production-grade code and building robust data workflows. This is a fully remote position and requires an independent, self-driven engineer who thrives in complex technical environments and communicates effectively across teams. <b>Work Location:</b> US-Remote, Canada-Remote <h3>Key Responsibilities: </h3><ul><ul><li>Design and develop scalable batch processing systems using technologies like Hadoop, Oozie, Pig, Hive, MapReduce, and HBase, with hands-on coding in Java or Python. </li><li>Write clean, efficient, and production-ready code with a strong focus on data structures and algorithmic problem-solving applied to real-world data engineering tasks. </li><li>Develop, manage, and optimize complex data workflows within the Apache Hadoop ecosystem, with a strong focus on Oozie orchestration and job scheduling. </li><li>Leverage Google Cloud Platform (GCP) tools such as Dataproc, GCS, and Composer to build scalable and cloud-native big data solutions. </li><li>Implement DevOps and automation best practices, including CI/CD pipelines, infrastructure as code (IaC), and performance tuning across distributed systems. </li><li>Collaborate with cross-functional teams to ensure data pipeline reliability, code quality, and operational excellence in a remote-first environment. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelors's degree in Computer Science, software engineering or related field of study.</li><li>Experience with managed cloud services and understanding of cloud-based batch processing systems are critical.</li><li>Proficiency in Oozie, Airflow, Map Reduce, Java.</li><li>Strong programming skills with Java (specifically Spark), Python, Pig, and SQL.</li><li>Expertise in public cloud services, particularly in GCP.</li><li>Proficiency in the Apache Hadoop ecosystem with Oozie, Pig, Hive, Map Reduce.</li><li>Familiarity with BigTable and Redis.</li><li>Experienced in Infrastructure and Applied DevOps principles in daily work. Utilize tools for continuous integration and continuous deployment (CI/CD), and Infrastructure as Code (IaC) like Terraform to automate and improve development and release processes.</li><li>Proven experience in engineering batch processing systems at scale.</li></ul></ul><h3>Must Have: (Important)</h3><ul><ul><li>5+ years of experience in customer-facing software/technology or consulting. </li><li>5+ years of experience with “on-premises to cloud” migrations or IT transformations. </li><li>5+ years of experience building, and operating solutions built on GCP  </li><li>Proficiency in Oozie andPig </li><li>Proficiency in Java or Python </li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $116,100 - $170,280. ·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280. ·       The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  offered is here.#LI-VM1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sr Big Data Engineer - Oozie and Pig (GCP)

The Business Consultant - Cloud Engagements enables cloud users to align their cloud technology adoption with their business strategies. Advises the world’s largest AWS, GCP, Azure, and other Cloud users on topics ranging from cloud architecture to organizational governance to cloud economics, driving efficient cloud adoption and usage for our clients. Consultation encompasses cloud architecture, big data analytics, finance, and business strategy. Analyzes complex, multi-cloud cost and performance datasets as well as organizational behavior and strategies to derive insights, recommend cloud adoption and management strategies, and optimize cloud use across whole organizations. The Cloud Business Consultant is a customer-facing role with cross-functional expertise and responsibilities. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.<b>Work Location:</b> Hybrid in CDMX and Edomex and remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.<h3>Key Responsibilities</h3><ul><ul><li>Manage and deliver fast-paced, high-impact engagements with enterprise companies.</li><li>Build relationships with client-side and internal stakeholders to drive successful engagements.</li><li>Deliver recommendations on topics ranging from architectural optimization to organizational management.</li><li>Serve as a multi-cloud subject-matter expert, helping clients plan and execute efficient adoption and integration of cloud technologies and platforms.</li><li>Enable clients to understand and use their cloud data across technical and non-technical business units.</li><li>Derive insights and recommendations based on big data.</li><li>Assess client needs and provide elegant solutions and recommendations.</li></ul></ul><h3>Skills</h3><ul><ul><li>Significant customer-facing experience and success managing senior and executive stakeholders.</li><li>Proven experience working with big data, including tools or languages like SQL, Python, Tableau, etc.</li><li>Ability to manage multiple projects and deadlines smoothly.</li><li>Intermediate to expert proficiency in MS Excel and the ability to wrangle data to generate insights for exec stakeholders.</li><li>Intermediate to expert proficiency in MS PowerPoint.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Subject matter expertise in cloud platforms and services including AWS, Azure, and GCP.</li><li>Knowledge of Cloud Billing systems is a plus</li></ul></ul><h3>Education</h3><ul><ul><li>BS in Computer Science, Economics, Finance, or equivalent experience.</li></ul></ul><h3>Experience</h3><ul><ul><li>5+ total years of relevant experience, preferably in FinOps/Cloud/IT/Management consulting or similar roles.</li></ul></ul><h3>Certifications</h3><ul><ul><li>Cloud certifications (e.g., AWS Cloud Practitioner or Solutions Architect) preferred.</li><li>Bonus points for Cloud Management Platform experience or certs (e.g., CloudHealth, Cloudability).</li></ul></ul><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.<b>Work Location:</b> Hybrid in CDMX and Edomex and remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.#LI-AW1#LI-Remote#LI-Hybrid"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Business Consultant - Cloud Engagements

Lab49 is seeking an Executive-level DevSecOps Leader to drive enterprise-wide security, automation, and compliance across cloud-native and on-premises software development environments. This role requires a visionary technology leader who has a proven track record of leading enterprise transformations and devising target-state enterprise architectures. The ideal candidate will have deep expertise in cloud platforms, enterprise architecture, and security strategy, particularly within the financial services industry. You will work closely with senior leadership to define and implement a transformative vision, ensuring the secure, scalable, and high-performance delivery of systems in highly regulated environments. <h3>Responsibilities: </h3><ul><ul><li>Define the Enterprise DevSecOps Vision: Collaborate with senior leadership to define the target-state enterprise vision for DevSecOps and cloud infrastructure automation, ensuring alignment with business and technology goals. </li><li>Develop and Lead Enterprise Transformation: Drive the enterprise transformation process by developing strategies for cloud adoption, data center modernization, and technology-driven business innovations across financial services. </li><li>Strategic DevSecOps Leadership: Formulate and execute the enterprise DevSecOps strategy, integrating security practices seamlessly into CI/CD pipelines, cloud infrastructure, and development operations. </li><li>Cloud Security &amp; Regulatory Compliance Leadership: Oversee the implementation of security automation, vulnerability scanning, and compliance monitoring while ensuring adherence to regulatory frameworks such as ISO 27001, SOC 2, NIST, and GDPR. </li><li>AI/ML &amp; GenAI Integration: Lead the implementation of AI/ML initiatives, particularly in the realm of GenAI innovation and MLOps within regulated financial environments. </li><li>Security Architecture &amp; Risk Management: Provide senior-level leadership in identity and security architecture, specializing in cryptographic enablement, IAM automation, and multi-party computation infrastructure. </li><li>Cross-functional Leadership: Partner with platform, security, development, and operations teams to drive security automation, DevSecOps adoption, and architectural improvements across the organization. </li><li>Digital Transformation &amp; Risk Mitigation: Lead digital transformation initiatives across insurance, banking, and asset management sectors, focusing on risk management, regulatory compliance, and technology innovation. </li><li>Tool &amp; Framework Adoption: Drive the adoption of cutting-edge security tools, automation frameworks, and industry-leading practices to improve security and DevSecOps capabilities across the organization. </li></ul></ul><h3>Requirements:</h3><ul><ul><li>Senior Technology Leadership: 10+ years of senior leadership experience in security engineering, cloud security, DevSecOps, or enterprise architecture within high-performance technology environments. </li><li>Cloud Expertise: Extensive experience with cloud platforms (AWS, Azure, GCP) and enterprise cloud architecture, including data center modernization and cloud migration for financial services. </li><li>AI/ML Expertise: Proven experience in driving AI/ML innovation, including GenAI, MLOps, and machine learning initiatives, particularly within regulated environments. </li><li>Security Architecture Expertise: Deep knowledge of identity and security architecture, cryptography, IAM automation, and multi-party computation. </li><li>Regulatory &amp; Compliance Knowledge: Strong understanding of regulatory compliance in financial services and capital markets, with a focus on security frameworks (e.g., SOC 2, ISO 27001, NIST). </li><li>Engineering &amp; Cloud Security: Expertise in engineering and security disciplines including DevOps, DevSecOps, platform engineering, containerization (Kubernetes, Docker), microservices, and cloud security. </li><li>Technical Proficiency: Expertise in infrastructure as code (Terraform, CloudFormation, Ansible), security tooling (SAST, DAST, SIEM), and scripting (Python, Go, Bash). </li><li>Risk Management &amp; Threat Mitigation: Strong track record of leading proactive risk management, threat modeling, and mitigation efforts within highly regulated sectors such as financial services. </li></ul></ul><h3>Desired Skills: </h3><ul><ul><li>Cloud Migration &amp; Modernization: Proven ability to lead cloud architecture design, migration, and modernization efforts within large, complex organizations. </li><li>Security Engineering Leadership: Demonstrated leadership in driving security initiatives in cloud-native, hybrid, and on-premises environments. </li><li>Cross-disciplinary Leadership: Exceptional ability to manage and mentor teams across various technical disciplines, fostering a collaborative and high-performance culture. </li><li>Strategic Communication: Proven ability to communicate complex security and technology concepts to both technical and business leaders at the executive level. </li></ul></ul>Lab49 is a specialist strategy, design, and technology consulting company dedicated to the financial services industry. We were founded in 2002 to fill a need in the Financial Technology marketplace for high-end execution and reliable delivery of technology projects. Our consultants are experts in strategy, user experience, architecture, engineering, and delivery management. We combine knowledge of the latest trends in technology with deep domain expertise to deliver innovative solutions with accelerated time-to-market. We have office hubs in Midtown Manhattan, Washington DC, London, Budapest, New Delhi and Sydney.  Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

New York

Program Technical Lead, New York

The Rackspace Senior Engagement Program Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  Work location:  This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only. <h3>Key Responsibilities:</h3><ul><ul><li>Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. </li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. </li><li>Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks. </li><li>Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. </li><li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. </li><li>Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise. </li><li>Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries. </li><li>Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. </li><li>Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. </li><li>Use prescribed guidelines or processes in analyzing situations. </li><li>Profile customer stakeholders to gain awareness of differing perspectives. </li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. </li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. </li><li>Identify methods for collecting data, performs data analyses and articulates findings. </li><li>Develop simple models to understand the potential impacts of decisions under various scenarios. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. </li><li>Minimum of 8 years of experience in the field of role required. </li><li>At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. </li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. </li></ul></ul><h3>Additional Requirements: </h3><ul><ul><li>Customer-facing consulting experience </li><li>Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. </li><li>At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP. </li><li>Technical background (software development/engineering, database/system design, IaaS) </li><li>Self-starter with results-oriented, proactive management approach </li><li>Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure</li><li>Ability to work in a fast-paced consulting environment and collaborate effectively as a team member </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel </h3><ul><ul><li>Occasional domestic/international travel less than 10%</li></ul></ul>Work location:  This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only. #LI-AW1, #LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Canada

Senior Engagement Program Manager

Lab49 is seeking a SecOps Engineer Lead to drive security strategy, governance, and operations across our high-performance engineering environments. This role is critical in designing and implementing security frameworks, ensuring compliance, and proactively defending against cyber threats in fast-paced financial services and capital markets engagements. <h3>Responsibilities:</h3><ul><ul><li>Develop and implement a robust security strategy aligned with industry standards, regulatory requirements, and business objectives. </li><li>Lead proactive threat hunting, real-time security monitoring, and rapid incident response to mitigate risks. </li><li>Define security best practices for multi-cloud (AWS, Azure, GCP) and on-prem environments, ensuring secure deployments. </li><li>Work closely with engineering teams to embed security into CI/CD pipelines, automating vulnerability management and compliance enforcement. </li><li>Design and enforce robust IAM policies, privilege management, and zero-trust security models. </li><li>Deploy and manage security tooling, including SIEM, IDS/IPS, endpoint security, SAST/DAST, and cloud security controls. </li><li>Ensure adherence to financial services security frameworks such as ISO 27001, NIST, SOC 2, GDPR, and financial regulatory guidelines. </li><li>Lead internal security training programs, coaching teams on secure coding, risk management, and emerging threats. </li><li>Collaborate with leadership, development teams, and clients to align security initiatives with business objectives. </li></ul></ul><h3>Requirements:</h3><ul><ul><li>8+ years of experience in security operations, cybersecurity, or cloud security engineering. </li><li>Expertise in SIEM, SOAR, IDS/IPS, EDR/XDR, and security automation tools. </li><li>Strong knowledge of cloud security best practices across AWS, Azure, and GCP. </li><li>Experience with container security (Kubernetes, Docker) and microservices security. </li><li>Hands-on experience in vulnerability management, penetration testing, and forensics. </li><li>Proficiency in Python, Bash, or PowerShell for security automation. </li><li>Strong understanding of IAM, zero-trust architectures, and cryptographic controls. </li><li>Familiarity with regulatory requirements in financial services and capital markets. </li><li>Excellent communication and stakeholder management skills. </li></ul></ul>Lab49 is a specialist strategy, design, and technology consulting company dedicated to the financial services industry. We were founded in 2002 to fill a need in the Financial Technology marketplace for high-end execution and reliable delivery of technology projects. Our consultants are experts in strategy, user experience, architecture, engineering, and delivery management. We combine knowledge of the latest trends in technology with deep domain expertise to deliver innovative solutions with accelerated time-to-market. We have office hubs in Midtown Manhattan, Washington DC, London, Budapest, New Delhi and Sydney.  The base salary range for this role is $180,000 - $210,000. Placement within the range provided above is based on the individual’s relevant experience and skills for the role and level. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.Salary range disclosure as required by S9427A when hiring in New York.Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

SecOps Engineer Lead, New York

The Rackspace Senior Engagement Program Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  Work location:  Remote in the U.S.A.Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location: work from home three days a week and in the office two days a week. <h3>Key Responsibilities:</h3><ul><ul><li>Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. </li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. </li><li>Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks. </li><li>Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. </li><li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. </li><li>Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise. </li><li>Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries. </li><li>Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. </li><li>Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. </li><li>Use prescribed guidelines or processes in analyzing situations. </li><li>Profile customer stakeholders to gain awareness of differing perspectives. </li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. </li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. </li><li>Identify methods for collecting data, performs data analyses and articulates findings. </li><li>Develop simple models to understand the potential impacts of decisions under various scenarios. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. </li><li>Minimum of 8 years of experience in the field of role required. </li><li>At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. </li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. </li></ul></ul><h3>Additional Requirements: </h3><ul><ul><li>Customer-facing consulting experience </li><li>Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. </li><li>At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP. </li><li>Technical background (software development/engineering, database/system design, IaaS) </li><li>Self-starter with results-oriented, proactive management approach </li><li>Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure</li><li>Ability to work in a fast-paced consulting environment and collaborate effectively as a team member </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel </h3><ul><ul><li>Occasional domestic travel less than 10%</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.The anticipated starting pay range for Colorado is: $116,100 - $170,280The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280The anticipated starting pay range for California, New York City, and Washington is: $135,300 - $198,440Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>.Work location: Remote in the U.S.A.Candidates who reside within 40 miles of our San Antonio office will work a hybrid location; work from home three days a week and in the office two days a week.#LI-AW1, #LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

The Rackspace Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  <b>- </b>Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.<b>Work Location:</b> Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.<h3>Responsibilities:</h3><ul><ul><li><b>Program and Project Management:</b> </li><li>Plan, manage, and drive the delivery of complex infrastructure projects across cloud platform, developer tools, CI/CD pipelines, databases, and analytics systems.  </li><li>Develop and maintain project plans, roadmaps, and milestones, ensuring on-time delivery of high-quality solutions.  </li><li>Monitor and communicate progress, priorities, risks, and dependencies to stakeholders, escalating issues as needed.  </li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. </li><li>Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. </li><li><b>Stakeholder Collaboration: </b> </li><li>Work closely with internal and customer team members from engineering, product, and leadership teams to align priorities, define requirements, and coordinate resources.  </li><li>Serve as a bridge between platform and SRE teams to ensure clear communication and alignment.  </li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. </li><li>Profile customer stakeholders to gain awareness of differing perspectives.</li><li> <b>Risk Management and Issue Resolution: </b> </li><li>Identify risks, bottlenecks, and dependencies early, proposing solutions to keep projects on track.  </li><li>Lead resolution of complex issues by facilitating cross-functional collaboration and decision-making.</li><li><b>Delivery Standards and Process Improvement: </b> </li><li>Define and enforce delivery best practices, including Agile methodologies, infrastructure release processes, and governance standards.  </li><li>Continuously refine processes to improve predictability, efficiency, and customer satisfaction.  </li><li>Use prescribed guidelines or processes in analyzing situations. </li><li><b>Metrics and Reporting: </b> </li><li>Define and track KPIs to measure project success and organizational impact.  </li><li>Provide transparent, actionable updates to stakeholders via reports, dashboards, and regular reviews.  </li><li>Identify methods for collecting data, perform data analyses, and articulate findings. </li><li>Develop simple models to understand the potential impacts of decisions under various scenarios. </li><li>Conduct presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. </li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. </li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. </li><li>Minimum of 5 years of experience in the field of role <a href="http://required.Proven" rel="noopener noreferrer nofollow ugc" target="_blank">required.Proven</a> track record of managing end-to-end delivery of complex, large-scale projects.  </li><li>Bilingual in Spanish and English( a minimum of upper Intermediate or higher proficiency and able to read, write, and speak)</li><li>At least one of the following certs are required: Project Management Professional (or equivalent), Certified Scrum Master (or equivalent), or SAFe. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. Understanding of Agile and DevOps practices and experience working in cross-functional teams.  </li><li>Highly proficient with JIRA and other Atlassian tools, experience with creating insightful dashboards primarily using JIRA, potentially using other observability tools such as Splunk.  </li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. </li></ul></ul><h3>Additional Requirements:</h3><ul><ul><li>Customer-facing consulting experience</li><li>Experience with complex cloud infrastructure projects</li><li>Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. At least one cloud platform foundational cert is preferred: AWS, Azure, GCP. </li><li>Technical background (software development/engineering, database/system design, IaaS) </li><li>Strong organizational and multitasking abilities, with attention to detail.  </li><li>Excellent communication skills, with the ability to present to diverse audiences, including executives, engineers, and product managers.  </li><li>Proactive problem-solving skills with a focus on collaboration and driving outcomes.  </li><li>Self-starter with results-oriented, proactive management approach </li><li>Ability to work in a fast-paced consulting environment and collaborate effectively as a team member </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel </h3><ul><ul><li>Occasional domestic/international travel, less than 50% </li></ul></ul>Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.<b>Work Location:</b> Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.#LI-AW1#LI-Remote#LI-Hybrid"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Engagement Manager - (Remote and Hybrid in Mexico)

We are seeking a Cloud Engineer to deliver Cloud Engineering services to Rackspace’s Enterprise and SME clients. The ideal candidate will have strong, hands-on technical skills, with the experience and consulting skills to understand, shape, and deliver against our customers’ requirements.<h3>Responsibilities</h3><ul><ul><li>Implement cloud solutions that are secure, scalable, resilient, monitored, auditable, and cost-optimized.</li><li>Managing and supporting ticket queues of various clients and maintaining the SLA.</li><li>Escalation to appropriate task manager of inappropriate work task requests or requirements.</li><li>Leveraging personal subject matter expertise, and working closely with peers, the role will be accountable for delivering quality support in a client-facing role. You’ll be the voice of Rackspace within the customer.</li><li>Support 24X7 environment with long-term or permanent shifts if applicable.</li><li>Support the creation of relevant documentation around the cloud implementations.</li></ul></ul><h3>Skills &amp; Knowledge Requirements</h3><ul><ul><li>Fresh Graduates to candidates up to 1 year of experience may apply.</li><li>Should know the basics of one major public cloud i.e. Azure/AWS/GCP.</li><li>Strong communication skills.</li><li>Help monitor cloud-based systems for availability, performance, reliability, security, etc. using cloud-native or external tooling.</li><li>Knowledge of Windows and Linux operating systems.</li><li>Knowledge of PowerShell/Shell/Python scripting.</li><li>Install operating systems, and application software in cloud computing environments and patching.</li><li>Basic knowledge of network, and awareness of cloud network patterns such as Virtual Networks, subnets, peering, firewalls, etc.</li><li>Candidates with knowledge of automation tools such as Cloud Formation, Azure Resource Manager (ARM), Terraform, Ansible, or similar will be preferred. </li><li>Ideally have a degree in a technology field or equivalent industry experience</li><li>#LI-JB2</li></ul></ul>#LI-JB2

United Arab Emirates

Dubai

Trainee Cloud Engineer

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