Rackspace

JOB TITLE:  Storage &amp; Backup Administrator PRIMARY RESPONSIBILITY:   A Backup &amp; Storage Administrator is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers. As a Backup &amp; Storage Administrator, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Administrator applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. The Administrator maintains, diagnoses, and administers a customer’s environment on various platforms.  Administrator is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment.  The Administrator creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support.  KNOWLEDGE/SKILLS/ABILITY: ·       Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers.  ·       Must have experience working in enforced change and risk control environments.·       Strong attention to detail, interpersonal and time-management skills. ·       Self-motivated; ability to maintain excellence in service with moderate supervision. Strong analytical and problem-solving skills. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. ·       Strong knowledge in technology troubleshooting methodologies, design, and implementation. ·       Able to resolve problems in an efficient and timely manner. Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion. ·       Basic knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms. Basic knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems·       Strong working knowledge of Networking, Fiber Channel concepts, and technologies.·       Hands on experience of a combination within Pure, Cohesity, Hitachi , Dell power store / power scale , Qumulo and Brocade Fiber Channel Switches required.  Ability to provide FANATICAL support.·       Basic knowledge of Storage &amp; Backup methodologies.  ·       Excellent time management and organizational skills. ·       Able to work well under pressure and under stressful situations while supporting customers.  JOB COMPLEXITY:  ·       Accountable in overseeing team achieve/maintain team level KPIs and Queue health.·       Work on technical tickets, follows pre-defined processes to plan and execute technical change as requested by customers. Responds to queries from customers regarding performance, process and recommendations based on Rackspace best practices.·       Coach team members on developing necessary technical skills that get results.·       Builds new storage configurations via software installation, LUN/Volume provisioning for new requests or expansion requests, host zoning and registration, quality control, and ticket consolidation. Decommission storage devices. Performs host un-zoning and de-registration, and server clean up.·       Performs troubleshooting for host end-to-end connectivity, host-side storage software, and storage component failures·       Escalates critical component failures to engineers. Answers general configuration questions, audits environments, and performs quality control as part of storage fleet management.  Provides performance statistics reporting, software reporting, and storage reporting to meet requests by customers and Rackspace leaders. ·       Work with Customers/Account Teams, Vendors to schedule maintenance activities.·       Audits Array and CORE logs, performance, utilization, and validates data accuracy in Rackspace records. Also audits reference tools such as, Wiki, SharePoint, RSS feed, etc.·       Assists with scheduling and working host-side maintenances including, quality control, HBAs, Re-kicks, LUN expansions and migrations, Cab migrations, and migration cutovers.  Upgrades software, firmware, and drivers, and performs regular system health checks.·       Makes recommendations for process and procedure improvements. ·       Consistent regular interaction with both internal and external customers as well as account managers and management. ·       Resolve escalated customer issues and manage escalations further to internal support. ·       Primary Block Storage Administrator - Pure Storage Performance monitoring, PowerStore 5000T and 1200T Performance Monitoring, Hitachi E590 Performance monitoring, and configuration of all the preceding.·       SAN Monitor and Configuration - Brocade / Broadcom Storage Area Network Director Switch Fabric Zoning and performance monitoring.·       Network Attached Storage - Qumulo SMB Performance and Replication monitoring, Isilon /          PowerScale Performance &amp; Replication.·       VMware virtual machine deployment from template or ISO via Python GUI and PowerShell script     using an Excel file for configuration information. Operating System hardening is performed as part of the build.·       VMware virtual machine build auditing using the same Python GUI and separate PowerShell script·       Backup administration - Cohesity Daily Failed Jobs and Errors Investigate and resolve.   Key Accountabilities·       To provide the highest level of Storage &amp; Backup Technical support·       Create and maintain customer loyalty by serving customers above and beyond their expectations.·       Take ownership of issues until resolution.·       Responsible for solving customer's technical issues.·       Support customers primarily via phone and ticketsSUPERVISION: o  Operates under minimal supervision.o  Expected to reach out to wider team for assistance to perform more complex duties and on any requests not 100% clear on. EXPERIENCE/EDUCATION:  ·       Minimum 3 years Storage and Fiber Channel switch experience gained in role with Pure, Cohesity, Hitachi , Dell power store / power scale , Qumulo. experience preferred. Must have at least 4 years’ experience in a customer service-oriented position.  ·       BE/B Tech ·       Must have Storage (Pure, Cohesity, Hitachi , Dell power store / power scale , Qumulo.) related valid certifications.·       At the hiring manager’s discretion, additional relevant experience may substitute for the degree requirements.

India

Storage &amp; Backup Administrator III - IN

JOB DESCRIPTION:  The Fanatical Support for AWS team provides industry leading Fanatical Support™ to Rackspace customers as part of a global  team. Rackspace is hiring AWS Cloud Engineers to deliver Fanatical Support with Amazon Web Services. Fanatical Support for AWS  includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using  your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to  build, deploy, integrate, scale and heal using native AWS and 3rd party tool-chains and automation oriented agile principles. Through both hands-on and consultative approaches, you will be responsible fo supporting customers with tasks including  provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer deployment issues  via phone and ticket. At Rackspace we pride ourselves on our ability to deliver fanatical experience - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires: • Working knowledge of Amazon Web Services Products &amp; Services, Relational and NoSQL Databases, Caching, Object  and Block Storage, Scaling, Load Balancing, CDNs, Terraform, Networking etc • Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting  issues and performance • Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists &amp; load balancing • Good understanding of design of native Cloud applications, Cloud application design patterns and practices • Hands on knowledge using CloudFormation and/or Terraform JOB REQUIREMENTS: Key Accountabilities • Build, operate and support AWS Cloud environments • Assist customers in the configuration of backup, patching and monitoring of servers and services • Build customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability • Respond to customer support requests via tickets and phone calls within response time SLAs • Ticket Queue Management and Ticket triaging – escalating to senior engineers when required • Troubleshoot performance degradation or loss of service as time critical incidents as needed • Drive strong customer satisfaction (NPS) through Fanatical Support • Ownership of issues, including collaboration with other teams and escalation • Support the success and development of others in the team Key Performance Indicators:• Customer Satisfaction scores - NPS • Speed to online- Meeting required delivery times • Performance indicators – Ticket queues, response times • Quality indicators – Peer review, customer feedback PERSON SPECIFICATION:  • Technical achiever with a strong work ethic, creative, collaborative, team player • A strong background in AWS and/or demonstrative hosting-specific technical skills: o Compute and Networking o Storage and Content Delivery o Database o Administration and Security o Deployment and Management o Application Services o Analytics o Mobile Services o CloudFormation/Terraform

Gurugram

AWS Cloud Engineer II - R-21391

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. Job DescriptionKey Accountabilities• Utilize custom monitoring software and internal ticketing system to provide customer support• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server• Simple operating systems administration to include troubleshooting of login, password and connectivity issues• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers• Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling• Provide technical communication relating to customer configurations in a concise, professional manner• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed• Execute and maintain meticulous 5S and housekeeping practices• Demonstrate no less than full performance in a continuous, consistent, measurable manner• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkersKey Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)• Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations• Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required• Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method• All customer interactions, both internal and external, are conducted in a manner that delights customers• Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date• All areas of responsibility are clean and organized with specific areas designated for all moveable itemsMAIN CONTACTS (external/internal):• Data Center Operations Team Lead (daily: direct manager)• Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)• External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)• Rackspace Vendors (varies: supervision and oversight of work undertaken)REQUIREMENTS: • Diploma holder or above in Information Technology or related disciplines• Minimum 2 years working experience in IT services with 3 years experience in sizeable Data Centre operations is an advantage• Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required• Previous experience in a customer service oriented position preferred• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred• Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred• Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends• Must be able to prioritize work in a fast paced, high pressure environment• Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software• Must be able to lift 50 lbs over head• Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) to alternate locations  Rackspace Job DescriptionSuccess in the role requires the following personal qualities:• Effective Communicator• Self Starter• Team Player• Open (Accepting) of Feedback• Ability to Identify Problems• Solicits input from others when making decisions Full Time Position 40Hr WeekRotating shifts  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Australia

Data Center Operations Technician - AU (Sydney)

Job Title: Network Operations Specialist/EngineerJob Overview:As a Network Operations Specialist, you will be responsible for the day-to-day monitoring, troubleshooting, and management of an organization’s network infrastructure. Your role will be crucial in ensuring the availability, performance, and security of the network services, and applications.As an Incident Manager, facilitate technical restoration efforts and communications to achieve service level objectives.   Key Responsibilities:Network Monitoring: Continuously monitor the network to ensure uptime and performance, using network monitoring tools to identify and resolve issues proactively.Incident Management: Respond to service-related incidents, troubleshoot issues, and provide solutions to minimize downtime.Documentation: Maintain accurate records of network configurations, incidents, changes, and performance metrics.Collaboration: Work closely with the IT support team, system administrators, and other departments to ensure network alignment with organizational goals.Disaster Recovery: Assist in developing and implementing network disaster recovery plans and business continuity strategies.Reporting: Provide regular reports on network performance, incidents, and improvements. Skills and Qualifications:Technical Skills: Experience with network hardware (routers, switches, firewalls, etc.), operating systems (Linux, Windows Server), and network protocols (TCP/IP, DNS, DHCP, etc.).Network Monitoring Tools: Familiarity with tools like SolarWinds, Nagios or PRTG for real-time network monitoring.Security Awareness: Knowledge of network security best practices, including VPNs, firewalls, and intrusion detection systems (IDS).Troubleshooting: Strong problem-solving skills to identify and resolve network-related issues quickly and efficiently.Communication Skills: Ability to clearly document and communicate technical information to non-technical stakeholders. Work Environment:The NOC is 24x7 365 operations, shift may vary due to coverage, projects and other factors.This role may require working outside of regular scheduled hours to support after-hours network changes or incident resolution.Remote work may be possible, but candidates should be available for on-site support as needed.

Network Operations Specialist/Engineer - IN

Job Summary:  You will be working in a dynamic environment and encouraged to come up with innovative solutions to technical problems, analyze and prioritize problems, putting users at the heart of every decision.  Your engagements will see you working directly with customers and prospects. You will have confidence in knowing your skills (and limitations), you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others.  Work Location: Remotely within Mexico <h3>Key Responsibilities: </h3><ul><ul><li>Own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stake holder’s needs.  </li><li>Deliver solutions that solve for new levels of complexity, scale, and performance, and in turn, enable breakthrough innovations. Create and apply frameworks, methods, best practices, and artifacts that deliver prescriptive guidance to customers, and publish and present the min large forums and across various media platforms.  </li><li>Assist on larger projects or run smaller opportunities independently. </li><li>Technical depth and hands-on implementation experience of various practices and tools in the DevOps toolchain.  </li><li>Comfortable rolling up their sleeves to design and code modules for infrastructure, application, and processes.  </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree in Computer Science, Engineering. or a related field, or equivalent experience,</li><li>3+years of hands-on experience with Azure Cloud egineering</li><li>Linux (AND/OR) Windows-based systems administration skills in a Cloud or Virtualized environment.  </li><li>Familiarity with automating, deploying, and provioning applications, and provisioning infrastructure.  </li><li>Expert level knowledge and Hands-on experience with Infrastructure as Code, such as Terraform, or other tools.   </li><li>In depth understanding of IP networking, VPN's, DNS, load balancing and firewalls.  </li>Disover your inner Racker:<a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul>About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us <a href="http://know.LI-MF1" rel="noopener noreferrer nofollow ugc" target="_blank">know.</a><a href="http://know.LI-MF1" rel="noopener noreferrer nofollow ugc" target="_blank">LI-MF1</a> #LI-Remote

Cloud Practice Engineer III

Rackspace: We’re obsessed with empowering our customers to grow their business, increase their efficiency and deliver the future. We make this happen through our technical expertise across the world’s leading technologies.  We’ve branded Fanatical Experience™ It’s at the heart of everything we do. Since 1999, this has guided how we care for customers, one another, our communities, and our planet. It’s our way of helping to make the world a better place. The Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Work Location: If located within 60 miles of a Rackspace office we'd like for you to work in the office twice a week remotely the rest of week. If not located near one of our office you may work 100% remotely. <h3>Key Responsibilities: </h3><ul><ul><li>Take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. </li><li>Troubleshoot customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues. </li><li>Support many elements of the Rackspace Cloud product portfolio, including RackConnect.</li><li>Adhere to company security policies and procedures and any other relevant policies and standards as directed.</li><li>Build, secure, and maintain our multi-cloud infrastructure across AWS, Azure, GCP, and OCI. Ensure secure connectivity, rapid troubleshooting, and infrastructure scalability while supporting key initiatives like the Public Cloud Edge Security Service (PCESS).</li><li>Prevent security gaps, maintain operational efficiency, and ensure continued innovation in multi-cloud networking and edge security.</li><li>Configure, troubleshoot, and take escalations for Firewalls &amp; Load Balancers, Windows/Linux system administration, or Cloud Native Tooling.</li><li>Create documentation for support and operations tasks regarding the above tools</li><li>Mentor and train junior Rackers.</li><li>Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively.</li><li>Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution.</li><li>Design, schedule and coordinate maintenances.</li><li>Engineer and implement customized security solutions.</li><li>Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.</li><li>Collaborate and share knowledge with other Engineers on the support floor.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Minimum of eight years’ successful experience as a NetSec Engineer. </li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute for a degree requirement.</li><li>Required: CCNP/IE and F5.</li><li>Advanced knowledge of the principles of customer service management and delivery.</li><li>Demonstrated experience with customer retention (CRM).</li><li>Must have the experience with… AI/Machine Learning, Cloud Computing, Cybersecurity, DevOps Coding Skills, and Network/Systems Skills.</li>Disover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  offered is here. </ul></ul><h3>Background Investigation </h3><ul><ul><li>This role will be supporting Government Customers and new hires will undergo an FBI Background investigation- Criminal Justice Information Services (CJIS).</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $105,100 - $154,110.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $111,800 - $164,010. ·       The anticipated starting pay range for California, New York City and Washington is: $122,500 - $179,630. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-MF1 About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

NetSec Security Engineer  IV

Job Summary: As our Cyber Security Engineer III you’ll work directly with our customers developing, improving, modifing, and assessing security architecture within a hosting- based environment. Work Location: Our new state of the art Castle located in San Antonio, TX. You'll have the opportunity work a hybrid model with two days in the office and three days remotely. <h3>Key Responsibilities: </h3><ul><ul><li>Conduct technology and system assessments, provides technical consultation, and ensures system security functionality.</li><li>Respond to all system security weak points and partners with other teams and third- party vendors to resolve security issues.</li><li>Analyze security systems and seek improvements on a continuous basis.</li><li>Report possible threats or software issues.</li><li>Research weaknesses and find ways to counter them.</li><li>Find cost-effective solutions to cybersecurity problems.  </li><li>Understand software, hardware and internet needs while adjusting them according to our business environment.</li><li>Develop best practices and security standards for the organization.</li><li>Test company software, firmware, and firewalls.</li><li>Identify solutions to enhance or create new business opportunities, integrating multiple technologies at times.</li><li>Provide technical and systems consultation and actively works with internal clients and technical management to eliminate risk exposures.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Minimum of 5 years of relevant experience.</li><li>Must have a cyber security related certification for example... CISSP, GSEC, CEH or CISM. </li><li>Must have experience with private cloud. </li><li>Knowledge and experience with ethical hacking, firewall and intrusion detection/prevention technologies, secure coding practices and threat modeling.</li><li>Ability to conduct firewall reviews and report findings. </li><li>Advance knowledge and experience of virtualization technologies, Windows and Unix/Linux operating systems.</li><li>Advance knowledge and experience of network and server hardware infrastructures and storage technologies (NAS, SAN).</li><li>Experience with secure network architectures, identity and access management principles, application security, encryption technologies, DNS, SOA, database and web applications.</li><li>Must have excellent communication skills and the ability to articulate complex scenarios with clear solutions.</li><li>Ability to make appropriate decisions considering the relative costs and benefits of potential actions.</li><li>Familiar with both HIPPA and HITRUST compliance. </li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 </ul></ul>About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Cyber Security Engineer III

Job Title: Storage &amp; Backup EngineerExperience: 4 to 8 YearsLocation:Gurgaon Employment Type:Full Time Shift: Rotational  Job Summary: We are seeking a highly skilled and experienced Storage &amp; Backup Engineer Level 2 to join our IT Infrastructure team. The ideal candidate will be responsible for maintenance, implementation, and operational excellence of enterprise-level backup and storage systems. This role requires strong IT infrastructure skills, deep storage &amp; backup knowledge, and experience collaborating with cross-functional teams and managed service providers.  Key Responsibilities: Operate and maintain the backend infrastructure of numerous backup environments running Cohesity, Commvault, and others. Build new backup environments Troubleshoot and resolve infrastructural level issues Escalation points for backup client level issues Assess current storage infrastructure and create plans for optimization and modernization. Maintain &amp; patch current Commvault &amp; Cohesity infrastructures. Ability to assist Backup Administrators with their escalations and troubleshoot complex issues. Collaborate with managed service providers to ensure consistent and reliable storage and backup operations. Experience incapacity planning, utilization analysis, and optimization efforts for storage environments. Integrate various storage technologies (SAN, NAS, Object Storage) with enterprise backup systems. Ensure data protection, backup, and disaster recovery strategies are in place and operational. Contribute to cross-functional infrastructure planning (VMware, Network, Linux, Windows). Required Skills and Qualifications: Storage Administration: Experience with NetApp, Dell Isilon, Data domain. Backup Solutions: Hands-on experience with Veritas NetBackup, Commvault, Cohesity. Protocols: Strong knowledge of NFS, CIFS, iSCSI, FC, RAID, Object Storage. Scripting &amp; Automation: Nice to have skills in PowerShell, Python, Shell scripting, and Ansible. Proven experience with enterprise-scale deployments and hybrid environments. Strong communication and collaboration skills to work across IT teams. Preferred Qualifications: Experience with Commvault &amp; Cohesity Certifications related to storage technologies, Commvault or Cohesity are a plus. Experience in ITIL-based environments or similar operational frameworks.

Storage and Backup Engineer ( Cohesity, Commvault)

PRIMARY RESPONSIBILITY:   A Block Storage Administrator is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers. As a Block Storage Administrator, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Block Storage Administrator applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. A Block Storage Administrator maintains, diagnoses, and administers a customer’s environment on various platforms. A Block Storage Administrator is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment.  A Block Storage Administrator creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support.  KNOWLEDGE/SKILLS/ABILITY: o  Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers.  o  Must have experience working in enforced change and risk control environments.o  Strong attention to detail, interpersonal and time-management skills. o  Self-motivated; ability to maintain excellence in service with moderate supervision. Strong analytical and problem-solving skills. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. o  Strong knowledge in technology troubleshooting methodologies, design, and implementation. o  Able to resolve problems in an efficient and timely manner. Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion. o  Basic knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms. Basic knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.o  Strong working knowledge of Networking, Fiber Channel concepts, and technologies.o  Hands on experience of a combination within EMC VMAX, VNX1, VNX2, Unity, Isilon, and NetApp FAS arrays; Cluster mode and 7-mode, FlexClone, Snap Drive, and Brocade Fiber Channel Switches required.  Ability to provide FANATICAL support.o  Basic knowledge of Storage methodologies.  o  Excellent time management and organizational skills. o  Able to work well under pressure and under stressful situations while supporting customers.  JOB COMPLEXITY:  o  Accountable in overseeing team achieve/maintain team level KPIs and Queue health.o  Work on technical tickets, follows pre-defined processes to plan and execute technical change as requested by customers. Responds to queries from customers regarding performance, process and recommendations based on Rackspace best practices.o  Coach team members on developing necessary technical skills that get results.o  Builds new storage configurations via software installation, LUN/Volume provisioning for new requests or expansion requests, host zoning and registration, quality control, and ticket consolidation. Decommission storage devices. Performs host un-zoning and de-registration, and server clean up.o  Performs troubleshooting for host end-to-end connectivity, host-side storage software, and storage component failures.o  Escalates critical component failures to engineers. Answers general configuration questions, audits environments, and performs quality control as part of storage fleet management.  Provides performance statistics reporting, software reporting, and storage reporting to meet requests by customers and Rackspace leaders. o  Work with Customers/Account Teams, Vendors to schedule maintenance activities.o  Audits Array and CORE logs, performance, utilization, and validates data accuracy in Rackspace records. Also audits reference tools such as, Wiki, SharePoint, RSS feed, etc.o  Assists with scheduling and working host-side maintenances including, quality control, HBAs, Re-kicks, LUN expansions and migrations, Cab migrations, and migration cutovers.  Upgrades software, firmware, and drivers, and performs regular system health checks.o  Makes recommendations for process and procedure improvements. o  Consistent regular interaction with both internal and external customers as well as account managers and management. o  Resolve escalated customer issues and manage escalations further to internal support.  Key Accountabilitieso  To provide the highest level of Storage Technical supporto  Create and maintain customer loyalty by serving customers above and beyond their expectations.o  Take ownership of issues until resolution.o  Responsible for solving customer's technical issues.o  Support customers primarily via phone and ticketsSUPERVISION: o  Operates under minimal supervision.o  Expected to reach out to wider team for assistance to perform more complex duties and on any requests not 100% clear on. EXPERIENCE/EDUCATION:  o  Minimum 4 years Storage and Fiber Channel switch experience gained in role with EMC, NetApp, or Brocade experience preferred. Must have at least 5 years’ experience in a customer service-oriented position.  o  BE/B Tech o  Must have Storage (EMC/Netapp) related valid certifications.o  At the hiring manager’s discretion, additional relevant experience may substitute for the degree requirements. PHYSICAL DEMANDS: o  General office environment. Moderate levels of stress may occur when solving root causes to proactively prevent recurrence.   May require long periods sitting and viewing a computer monitor.  No special physical demands required.o  This role will be 24X7 support and shift will vary depending on operational need.

Storage Admin II - Gurugram

Job Title:  Support Technician II (Help Desk)Experience: Supporting- Global Clients (Preferably US/UK) Providing support (Microsoft Office, Windows OS)Education: Graduate* Must be open to work in shifts 24/7 * Rackspace is at a very exciting point in its history, making large acquisitions and bringing even more talent on board. If you would like to be part of this journey, working with the industry’s best, why not join the Technical Support group here in India! JOB DESCRIPTION:•      Perform ticket queue management•      Monitor inbound customer ticket requests and route/troubleshoot.•      Should have proven knowledge of Computer systems and functions•      Administer and provide User account provisioning.•      Provide support for business software including Microsoft Office·       Service Desk professional with good customer service knowledge to join our Rackspace FLR team.·       To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.·       Providing a call logging and basic technical support function to callers.  You will also ensure that the various tickets are monitored and followed up on.·       Perform capabilities gap analysis and drive continual service improvement across end user support services.·       Own tickets throughout their lifecycle in line with the ITIL model·       Regularly update customers on their own open tickets·       Provide excellent customer service and call handling including email updates.·       ITIL knowledge including Service Now and experience of working within the framework and some technical IT knowledge is a plus. ROLE DIMENSIONS Geographical remit – International customer base •       Proficient support of Microsoft products.•       Ability to configure printers and other devices within the windows OS•       Must be open to work in 24x7 environment·       Strong understanding of Win 10 OS (Deployment and Support), Office 365 (User and group), Active Directory (creating and managing user accounts, creating, and managing distribution/security group)·       Basic knowledge of Azure·       Incident management and Hardware / Software related troubleshooting skills·       Familiar with device OS installation or re-imaging.·       Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc.)

Support Technician II (Help Desk)

Job Title: Cloud Native Applications ArchitectMinimum Experience: 10 + yrsLocations: India – Gurugram, Hybrid About the team and roleRackspace EMEA Cloud Native Development &amp; Testing is a team of highly skilled professionals specializing in cloud native development on the three major public clouds – Azure (preferred), AWS and GCP. We offer cloud native development and end-to-end testing – this lies under two main categories: Application modernization - where we modernize an existing application, and cloud native development of a net new application - in this case we build the application with latest cloud technologies like Serverless, Cloud SQL etc. ground up, fully taking advantage of all cloud native services.  If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.You will be working in a dynamic environment and encouraged to come up with innovative solutions, putting our customers at the heart of every decision. As an application architect you will –Develop solution architecture, assess and recommend the best of breed technology solutions to address client needsDesign and deploy enterprise-wide scalable, highly available, fault tolerant, secure and reliable applications on cloud and PaaS technologiesCreating business case for technology and organizational transformation to enable legacy application’s modernization using cloud native technologiesPlanning, migrating and modernizing on-prem applications (monoliths or microservices) to Azure Cloud native tooling.  Technical skillsYou will have 10+ Yrs experience in architecting modern applications with an understanding of agile/scrum, Configuration Management, Infrastructure Automation. In addition, you will have the following technical skills:Hands on architecting, designing or developing applications on Azure (certification is a plus)Good experience in at least one backend technology like .Net Core(preferred)/Java.Experience in creating detailed application design (BOM for full stack) by leveraging application profiling inputs from tools such as CAST, and CloudScape to facilitate cloud migration (infra provisioning and cut over in Azure.)Good experience in front end app design and development using Angular.Hands on experience with microservices, serverless, API first, event driven and 12 factor app architecturesExposure to Compute, Storage, Database, Event and Messaging services native to cloud platformsDeep working knowledge of Operating Systems (Windows and/or Linux)Hands on experience with (more the better) – Containers, orchestration and Infrastructure as Code - Docker, Kubernetes, Azure Cloud Formation, TerraformEvent driven/messaging systems - Kafka, RabbitMQ, Azure Service Bus, Azure Queue StorageAPI and API based integration - Apigee, MuleSoft, Azure API ManagementService Mesh - Service Fabric Mesh, Istio, LinkerdDatabases - MongoDB, Azure DocumentDB, MS SQL, PostgreSQL, Cosmos DB, RedisDeveloper tools – IDEs, Git, GitHub, Jira, Confluence, Azure DevOps BoardsCI/CD – Jenkins, TeamCity, CircleCI, Bamboo, Azure DevOpsConfiguration Management - Chef, Puppet, Ansible, PowerShell DSCObservability tools - New Relic, Data Dog, AppDynamics, Azure Application Insights, Azure Activity logTest automation tools - JMeter, Selenium, Azure load testing, protractor, Cypress Experience with COTS packages - ecommerce platforms, CRM, ERP, Data and Analytics, Business IntelligenceWrite and maintain world-class documentation and materials for customer and Rackspace internal audiences.Other skillsDegree in computer science (preferred) or other technology/engineering subjectGood stakeholder management skills - able to shape architecture deliverables working with customer stakeholders, product owners, and developersGood communication skills - both verbal and written. Can present concepts in authoritative and clear manner to customers (both technical and non-technical audience) through white boarding, presentations and proposalsCreative problem solver, will own issues until full resolutionEffective with time management and expectation management (for deliverables)Good team player who is keen to share knowledge as well as to listen and learn from othersWillingness to learn and a quick learner.

Cloud Native Applications Architect (.Net Core + Azure)

As the leading provider of multicloud solutions, Rackspace is seeking a Lead Engineer to play an integral part in the development of a new UK Sovereign focused business unit. Rackspace hosts large scale, mission critical environments and you will be expected to demonstrate a high degree of technical leadership in order to deliver world class technical service for a wide variety of technologies and applications.In this pivotal, autonomous and varied role, you will have the opportunity to utilise cutting edge technologies and techniques across a broad range of multi cloud platforms however with a key focus on Dell Powerflex, VMware and Microsoft Azure as part of the Rackspace UK Sovereign product portfolio. You will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.With a strong background in Enterprise grade customer environments, you will help customers manage change, minimise risk, optimise operations and support business growth through pro-active and personable interactions. You will build long-term customer relations, understanding their business goals and operational capability in order to best align and manage Rackspace resources and services, to drive outstanding customer outcomes.You will act as a senior escalation point, orchestrating technical teams and resources to provide seamless support for your customer’s strategy.The right candidate for the role will be adept at managing senior stakeholders, complex service delivery systems, co-ordinating Rackspace and customer teams around complex business and technical situations, always delivering within established timescales and exceeding customer’s expectations. To facilitate strong, personable customer relationships, ad hoc travel will be required to customer sites, with occasional international travel.<h3>Key Accountabilities</h3><ul><ul><li>Provide a Fanatical Experience™ to Rackspace employees and customers</li><li>Act as a consultative resource for customers to assist them in achieving their business objectives</li><li>Pro-actively seek opportunities to improve customer’s solution architecture and operations</li><li>Pro-actively seek opportunities to solve customer business objectives with the wide and diverse Rackspace product portfolio</li><li>Support Customers and Rackspace Programme and Project Managers in delivering strategic programmes such as Transformation/Modernisation</li><li>Ensure appropriate technical documentation is in place for customer solutions</li><li>Provide strategic and operational guidance that will allow customers to continually optimise their environments to achieve their business goals</li><li>Drive strong customer satisfaction (NPS) through opinionated advice and guidance</li><li>Own issues, and escalations and drive collaboration with other teams to find speedy resolutions</li></ul></ul><h3>Person Attributes</h3><ul><ul><li>Customer obsessed – works vigorously to earn and keep customers trust, and an ability to continually anticipate and meet their needs</li><li>A blend of commercial and operational acumen</li><li>Experience in owning of account planning activities, service improvement or business development activity</li><li>Versatile and able to thrive in a frequently changing customer service environment</li><li>Operates well working with technical and non-technical employees and very comfortable with autonomy</li><li>Experience of influencing and presenting to external customers</li><li>Ability to meet challenging targets within tight deadlines</li><li>Understanding of Service Management best practices frameworks such as ITIL</li><li>Exposure to operational management within a critical environment</li><li>Effective troubleshooting and analytical skills and ability to manage complex and technical projects</li><li>Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes borne out of a “can do” attitude and proactive outlook</li><li>Excellent written and verbal communication skills coupled with the ability to develop rapport and relationships at a variety of (external and internal) customer stakeholder levels</li><li>Strong customer focus, with an ability to continually anticipate and meet their needs</li></ul></ul><h3>Technical Capabilities (Required)</h3><ul><ul><li>Experience in architecting and managing production environments across Physical, Virtualised and Cloud technologies with a focus on Microsoft Azure</li><li>Experience delivering outcomes for UK Sovereign or UK Government customers</li><li>Experience of hosting web applications across a variety of Microsoft products</li><li>Experience of transformation and migrations from traditional VMware Virtualisation to Microsoft Azure</li><li>A good understanding of Microsoft technologies. Windows Server, Active Directory, IIS, SQL</li><li>Experience configuring and troubleshooting high availability solutions, Microsoft Windows and SQL Clustering and load-balanced Web Farms</li><li>A good understanding of Enterprise class Networking, Virtualisation and Storage technologies</li><li>A good understanding of security practices and tooling</li></ul></ul><h3>Desirable skills </h3><ul><ul><li>Industry qualifications from Microsoft, VMware, Cisco highly desirable</li><li>Experience of Windows and SQL Clustering</li><li>Understanding of Linux Kernel or related operating systems highly beneficial</li><li>DevOps methodologies understanding</li><li>Scripting skills in Python, PowerShell or other versatile scripting language is desirable</li><li>Working knowledge of common hosted web and database technologies</li><li>Understanding for agile software development methodologies and languages</li><li>Experience in planning and delivering End of Life upgrade programmes</li><li>Horizontal and vertical scaling knowledge within Private and or Public clouds</li><li>Basic knowledge in monitoring (Graphite, Logstash, Zabbix, Nagios, SCCM, SolarWinds etc.)</li><li>Public Cloud certifications in relevant fields</li></ul></ul>#LI-LP2#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United Kingdom

London

Lead Engineer

Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. Location/Hours:  ·       Onsite in our state-of-the-art datacenter located in Richardson, TX. ·       Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, and/or holidays,Right To Work: This role will be supporitng US Government customers and requires US Citizenship. <h3>Key Responsibilities: </h3><ul><ul><li>Responsible for monitoring and prioritizing an internal ticketing system to provide customer support</li><li>Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes</li><li>Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server</li><li>Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting</li><li>Installation or removal of fiber or copper cabling.  Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling</li><li>Installation of network device hardware including switches, firewalls, load-balancers and security appliances</li><li>Installation of hardware on storage devices including DAS and NAS arrays</li><li>Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Minimum 8-years experience working in a data center environment or equivalent technology background </li><li>Minimum 8-years experience or ability to show familiarity with building, repairing or upgrading hardware components required</li><li>Minimum 8-years experience in a customer service-oriented position preferred</li><li>High School Diploma or equivalent is required</li><li>Strong understanding of storage RAID configurations and requirements</li><li>Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.</li><li>Must be able to lift 50 lbs. overhead</li>Disover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here. </ul></ul>LI-MF1 #LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

DC Ops Technician IV

JOB REQUIREMENTS:Knowledge/Skills/Abilities:•Work on appropriate level infrastructure tasks and tickets in the queue to plan, implement, and support virtual infrastructures.•Stays current with emerging technologies related to respective technology domain.•Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results.•Create great first impression Fanatical Support experience by serving customers and setting the correct expectation.•Ability to lead the VMware team in the absence of an immediate frontline manager.•Excellent ability to handle multiple tasks and prioritize work to maintain required productivity levels.•Excellent problem-solving abilities, coupled with a desire to take on responsibility.•Possesses advanced written and verbal communication.•Strong Knowledge of ESXi, VCenter, Zerto, SRM.•Intermediate Knowledge in vSAN, NSX, Windows and Linux.•Develops internal wikis and procedures for relevant technology domain.•Provides primary interface between the client and project manager for basic to intermediate projects.•Gathers data for reporting and analysis and works appropriate tickets in queue.•Acts as the primary interface for the client or project manager for basic to intermediate projects. •Understanding of storage best practices for SAN and NAS, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.•Implement large, complex enterprise-class solutions using Citrix, Microsoft, and VMware technologies. •Ensure the control, integrity, and accessibility of the VMware environment for the enterprise. •Perform regular checks of system components for errors and application of necessary corrective action.•Basic knowledge of Microsoft platforms and technologies including IIS and SQL Server.•Basic operating systems knowledge (Windows and Linux)•Basic network administration skills. Basic working knowledge of fiber channel SANS. •Basic working knowledge of NFS Education:•Bachelor’s degree in computer science, Management Information Systems, or a related field•5+ years of additional related experience may substitute for the degree requirement.  Experience Required:•4 - 5+ years of technical engineering and administration experience•Technical customer support experience in a cloud hosting/technology environment Physical Demands•May require long periods sitting and viewing a computer monitor.•May require work on non-traditional shifts.•Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.

Cloud Engineer III (VMware) - IN (Night Shift - IND)

ARSIEM

About ARSIEM CorporationAt ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients.  We provide support to multiple agencies across the United States Government.  ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients.  That means a career packed with opportunities to grow and the ability to have an impact on every client you work with. ARSIEM is looking for a part-time Information Systems Security Engineer, 20 hours per week. This position will support one of our government clients in Ft. Meade, MD. <h3>Responsibilities</h3><ul><ul><li>Collaborate closely with internal and external customers to complete required government paperwork and processes related to information system security.  </li><li>Assist the government customer with answering information system security-related questions and perform regular audits of information systems.</li><li>Understand STE/STN requirements and have experience applying the principles of the NIST 800-53 to include the procedures in the Risk Management Framework (RMF).  </li></ul></ul><h3>Minimum Qualifications</h3><ul><ul><li>Must have experience with Defense-In-Depth principles, networks and enterprise security architecture.</li><li>Bachelor's degree plus 8-years of relevant experience or equivalent. </li><li>Information Assurance Manager (IAM) Tier 1 certification.</li></ul></ul><h3>Preferred Qualifications</h3><ul><ul><li>Knowledge of customer corporate tools and data repositories.  </li><li>Experience with general Windows office software (e.g. Word, Outlook, Excel).</li></ul></ul>$81,000 - $91,000 a yearThe ARSIEM pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws.Benefits:For an overview of our benefits, please visit our benefits tab.<a href="https://www.arsiem.com/careers/" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.arsiem.com/careers/</a>Original Posting Date:2025-04-01Clearance Requirement: This position requires an active TS/SCI with a polygraph. You must be a US Citizen for consideration. Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $10,000, and the referrer is eligible to receive the sum for any applicant we can place within 12 months of referral. The bonus is paid after the referred employee reaches six months of employment.ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Fort Meade

282 - Information Systems Security Engineer

Rackspace Cyber DefenseSecurity Engineer – Level II (Threat &amp; Vulnerability Management)About Rackspace Cyber DefenceRackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services. Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.Our mission is to help our customers:·       Proactively detect and respond to cyber-attacks – 24x7x365.·       Defend against new and emerging risks that impact their business.·       Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.·       Reduce their exposure to risks that impact their identity and brand.·       Develop operational resilience.·       Maintain compliance with legal, regulatory and compliance obligations. What we’re looking forTo support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for an Indian based Threat &amp; Vulnerability Management Analyst to support Rackspace’s strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Threat &amp; Vulnerability Management Analyst, who has a proven record of accomplishment in the identification, evaluation, prioritisation and coordinating the remediation of threats and vulnerabilities across larger estate.As a Threat &amp; Vulnerability Management Analyst, you will be responsible for responding to threats posed across Customer on-premises, private cloud, public cloud and multi-cloud workloads environments. The primary focus to manage the vulnerabilities in customer environment, which may indicate malicious activity, and determining if threats are real or not. You will also be required to liaise closely with the customer’s key stakeholders to address the risk.Key Accountabilities Lead vulnerability assessments and scans using the Qualys tool to identify security weaknesses across applications and systems.Expertly set up and configure the Qualys virtual scanner for comprehensive assessments.Analyse and assess vulnerability reports in a professional manner, ensuring clarity and actionable insights for stakeholders.Prioritize vulnerabilities based on risk assessment and produce detailed reports for stakeholders.Collaborate with IT and security teams to develop and implement remediation plans for identified vulnerabilities.Track remediation efforts and provide ongoing updates on progress to management and clients.Conduct regular calls with clients to discuss vulnerability findings, remediation strategies, and improvement recommendations.Monitor vulnerability remediation efforts and provide updates to management.Maintain and optimize the configuration of the Qualys tool for accurate scanning and reporting.Stay updated on emerging threats, vulnerabilities, and industry best practices to enhance the vulnerability management strategy.·       Conduct training sessions for staff on vulnerability awareness and management processes. Familiar with industry standard security best practices and vulnerability management process including compliance reporting.·       Willing to work in flexible working hours. Skills &amp; Experience·       At least 5 years of experience as a Threat &amp; Vulnerability Management along with remediation.·       Need experience driving the remediation process and a strong understanding of patch management.·       Experience with vulnerability management tools such as Qualys, Tenable and Skybox.·       Experience of working in large scale, public cloud environments and with using cloud native security monitoring tools such as: -o   Microsoft Sentinel, Microsoft Defender for Cloud and Microsoft 365 Defendero   GCP (Google Cloud Platform) security tools such as Chronicle and Security Command Centreo   AWS (Amazon Web Services) security tools such as AWS Security Hub, AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail·       Knowledge of IT (Information Technology) security best practices including operating systems (Windows, Unix, Linux), end-user application, and network security.·       Good to have experience around VM process around APIs, Containers, Mobile.·       Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.·       Good communication skills and should be able to work with multiple geography customers.Preferred Qualifications:·       Computer science / Information Technology related Engineering degree preferred.Holding one of the following with be good to have -  Qualys Certified SpecialistCISSPCISM CEH.

Security Engineer – Level II (Threat &amp; Vulnerability Management)

FLSA Status: ExemptH1-B Status: Not Eligible for Sponsorship Job Family SummaryThe Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary·       Requires working knowledge and experience in own job discipline and broadens capabilities·       Continues to build knowledge of the company, processes, and customers·       Performs a range of assignments related to job discipline·       Uses learned and prescribed guidelines or processes in analyzing situations·       Receives a moderate level of guidance and direction Critical Competencies·       Systems Thinking: Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process, and technology) are identified and accounted for·       Idea Creation: Provides ideas and designs new solutions, methods, and products to update what existed prior Key Responsibilities·       Technical point of escalation to the first line and second line teams; resolving customer issues, working in collaboration with partners across the business, as required·       Lead customer engagements (both technical and non-technical)·       Participates in tasks related to systems architecture enhancements, problem management, process improvement, reporting and customer infrastructure·       Mentor and assist Rackers across the OS Function Provide exceptional customer support via the phone, and ticketing systems·       Collaborate and share knowledge with other Engineers and Administrators on the support floor·       Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing with the autonomy and ability to suggest and implement changes to customer solutions and can impact process change and continued improvement·       Ability to apply fundamental knowledge to solve customer issues·       Ensure adherence to customer &amp; SLA commitments for selfPerson SpecificationKnowledge·       Proficient knowledge of Linux and/or Windows Server Operating Systems·       Proficient knowledge of server hardware, networking, backup, and storage solutions·       Proficient knowledge of implementing, analyzing, and troubleshooting highly available systems·       Proficient knowledge of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers such as:o   Windows: Server Failover Clustering, Active Directory, IISo   Linux: Apache, Nginx, NFS, Postfix, Sendmail, FTP·       Intermediate knowledge of Database Servers:o   Windows: MSSQLo   Linux: MySQL, MariaDB, Percona·       Intermediate knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)·       Intermediate knowledge of Cloud Platform Products (Azure/AWS/GCP)·       Intermediate knowledge in the application of current and emerging network software and hardware technology and protocols·       Basic scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go·       Requires expanded conceptual knowledge in own job discipline and broadens capabilities ·       Understands key business drivers; uses this understanding to accomplish own workSkills·       Passionate about technology and has a desire to constantly expand technical knowledge·       Detail-oriented in documenting information and able to own customer issues through resolution·       Able to handle multiple tasks and prioritize work under pressure·       Demonstrate sound problem-solving skills coupled with a desire to take on responsibility·       Strong written and verbal communication skills, both highly technical and non-technical·       Fluency in multiple languages is a plusEducationRequired·       Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field·       At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.Certifications·       Desired: o    MCSA or MCSE for Windows specializationo    RHCSA/RHCE (or LPI/LFC equivalent) for Linux specializationExperienceRequired·       2-4 years of technical engineering and administration experience with a minimum of 2 years in an OS Systems Engineering and Administration functionPreferred·       Technical customer support experience in a cloud hosting/technology environmentPhysical Demands·       General office environment: no special physical demands required·       May require long periods sitting and viewing a computer monitor·       May require work on non-traditional shifts·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations·       A willingness to work weekends and/or holidays when required as the business dictatesTravel·       Occasional domestic travel, less than 10%

Windows Support Engineer II / III

Java Dev Google Cloud Practice EngineerIndia - Remote / India - Bangalore / India - Gurgaon / India - HyderabadPublic Cloud - Offerings And Delivery – Cloud Application Services /Full - Time /Remote As a full spectrum integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.  You will be part of a team designing, automating, and deploying services on behalf of our customers to the cloud in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying cloud architecture techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments. Key Responsibilities·Create well-designed, documented, and tested software features that meet customer requirements.·Identify and address product bugs, deficiencies, and performance bottlenecks.·Participate in an agile delivery team, helping to ensure the technical quality of the features delivered across the team, including documentation, testing strategies, and code.·Help determine technical feasibility and solutions for business requirements.·Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.·Leverage technical knowledge to cut scope while maintaining or achieving the overall goals of the product.·Leverage technical knowledge to improve the quality and efficiency of product applications and tools.·Willingness to travel to client locations and deliver professional servicesQualifications·Experience developing software in GCP, AWS, or Azure·5+ yrs experience developing applications in Java·3+ years required with at least one other programming language such as <a href="http://node.js/" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Scala, Python, Go, C#, Typescript, Ruby.·Experience with relational databases, including designing complex schemas and queries.·Experience developing within distributed systems or a microservice based architecture.·Strong verbal and written communication skills for documenting workflows, tools, or complex areas of a codebase.·Ability to thrive in a fast-paced environment and multi-task efficiently.·Strong analytical and troubleshooting skills.·3+ years of experience as a technical specialist in Customer-facing roles·Experience with Agile development methodologies·Experience with Continuous Integration and Continuous Delivery (CI/CD)Preferred Qualifications·Experience with GCP·Building applications using Container and serverless technologies·Cloud Certifications·Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment·Exposure to Continuous Integration (CI) tools (e.g. Jenkins)·Strong practical application development experience on Linux and Windows-based systems·Experience working directly with customers, partners or third-party developers

Cloud Engineer IV (Java Dev Google Cloud Practice Engineer)

We are seeking a Cloud Engineer to deliver Cloud Engineering services to Rackspace’s Enterprise and SME clients. The ideal candidate will have strong, hands-on technical skills, with the experience and consulting skills to understand, shape, and deliver against our customers’ requirements.<h3>Responsibilities</h3><ul><ul><li>Implement cloud solutions that are secure, scalable, resilient, monitored, auditable, and cost-optimized.</li><li>Managing and supporting ticket queues of various clients and maintaining the SLA.</li><li>Escalation to appropriate task manager of inappropriate work task requests or requirements.</li><li>Leveraging personal subject matter expertise, and working closely with peers, the role will be accountable for delivering quality support in a client-facing role. You’ll be the voice of Rackspace within the customer.</li><li>Support 24X7 environment with long-term or permanent shifts if applicable.</li><li>Support the creation of relevant documentation around the cloud implementations.</li></ul></ul><h3>Skills &amp; Knowledge Requirements</h3><ul><ul><li>Fresh Graduates to candidates up to 1 year of experience may apply.</li><li>Should know the basics of one major public cloud i.e. Azure/AWS/GCP.</li><li>Strong communication skills.</li><li>Help monitor cloud-based systems for availability, performance, reliability, security, etc. using cloud-native or external tooling.</li><li>Knowledge of Windows and Linux operating systems.</li><li>Knowledge of PowerShell/Shell/Python scripting.</li><li>Install operating systems, and application software in cloud computing environments and patching.</li><li>Basic knowledge of network, and awareness of cloud network patterns such as Virtual Networks, subnets, peering, firewalls, etc.</li><li>Candidates with knowledge of automation tools such as Cloud Formation, Azure Resource Manager (ARM), Terraform, Ansible, or similar will be preferred. </li><li>Ideally have a degree in a technology field or equivalent industry experience</li><li>#LI-JB2</li></ul></ul>#LI-JB2

United Arab Emirates

Dubai

Trainee Cloud Engineer

Job OverviewWe are seeking a highly skilled L3 Engineer to serve as the technical authority for Windows and Linux operating systems hosted on AWS virtual machines (VMs), with a focus on advanced cloud architecture, security, and automation. In this critical role, you will architect scalable solutions, oversee OS patching and AWS strategies and resolve complex incidents. As a Senior Engineer, you will drive performance optimization, implement cutting-edge security measures, automate workflows, and mentor technical teams to align infrastructure with business objectives. This position is ideal for a senior expert with deep expertise in AWS, OS management, and modern DevOps practices. Key ResponsibilitiesArchitectural Oversight:Design, implement, and optimize cloud architectures for Windows and Linux VMs in AWS, ensuring performance, security, and scalability.Conduct Well-Architected Framework reviews to assess and enhance system reliability, cost-efficiency, and operational excellence.Complex Troubleshooting:Act as the final escalation point for critical incidents involving Windows and Linux VMs, resolving issues in hybrid environments, multi-region setups, and service interdependencies.Debug and optimize advanced AWS services, including Lambda functions and API Gateway configurations.System Management and Optimization:Oversee advanced maintenance of Windows (e.g., AD integration, performance tuning) and Linux (e.g., kernel optimization, service hardening) systems in AWS.Develop and execute enterprise-level OS patching strategies for Windows (e.g., WSUS, SCCM) and Linux (e.g., custom repositories, automation), ensuring compliance and minimal downtime.Analyze future resource needs, plan capacity, and resolve performance bottlenecks to maintain optimal system efficiency.Security and Governance:Implement advanced security measures, including GuardDuty, AWS WAF, and Security Hub, to protect Windows and Linux environments.Conduct regular security audits and compliance checks (e.g., SOC2, GDPR) and enforce standards for OS hardening and AWS IAM policies.Lead root cause analysis (RCA) for security incidents and implement preventative measures.Automation &amp; DevOps:Automate infrastructure scaling, patching, and monitoring workflows using scripting (e.g., Bash, Python, PowerShell) and AWS CLI.Automate provisioning of AWS resources using Terraform or CloudFormation.Disaster Recovery &amp; High Availability:Design and test failover strategies and disaster recovery mechanisms for critical Windows and Linux applications in AWS.Architect high-availability solutions (e.g., multi-AZ setups, failover clusters) to ensure business continuity.Team Leadership:Provide technical guidance to L1 and L2 engineers, fostering skill development and operational excellence.Create knowledge-sharing sessions and maintain best practices documentation for OS management, AWS, and Kubernetes operations.Cost Management:Implement resource tagging strategies and leverage cost management tools (e.g., AWS Cost Explorer) to reduce operational expenses while maintaining performance.Lead cost optimization efforts, such as right-sizing EC2 instances and utilizing reserved or spot instances.Stakeholder Collaboration:Partner with customers, architects, and leadership to address complex requirements and lead migration/modernization projects for Windows and Linux systems.Provide expert guidance on patching schedules, security compliance, and AWS infrastructure roadmaps.Required Skills and Qualifications Technical Skills:Expert-level mastery of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL), including kernel-level diagnostics.Deep expertise in OS patching strategies, including enterprise tools (e.g., WSUS, SCCM for Windows; Ansible, Satellite for Linux) and automation frameworks.Comprehensive understanding of AWS core services (e.g., EC2, S3, VPC, IAM) and advanced features (e.g., Lambda, API Gateway, Systems Manager).Strong proficiency in AWS automation, scripting (e.g., Bash, Python, PowerShell), and AWS CLI for managing infrastructure and patching.Extensive experience with AWS CloudFormation and Terraform for infrastructure-as-code.Advanced knowledge of AWS security best practices, identity and access management (e.g., IAM roles, MFA), and networking (e.g., VPC peering, subnets).Capacity Planning: Ability to analyze future resource needs and plan capacity for Windows, Linux, and Kubernetes workloads.Performance Optimization: Expertise in identifying and resolving performance bottlenecks in OS and AWS environments.Migration and Modernization: Proven ability to lead complex migration and modernization projects for cloud-based systems. Soft Skills:Exceptional communication and interpersonal skills to articulate technical solutions to stakeholders and mentor teams.Superior problem-solving and analytical skills to address enterprise-scale challenges and drive innovation.Ability to work independently, lead cross-functional initiatives, and foster collaboration in a dynamic environment.Customer-focused approach with a strategic mindset for aligning technical expertise with business goals.Experience:8+ years of experience in IT support, systems engineering, or cloud architecture, with a focus on Windows and Linux OS management, patching, and AWS.Proven track record of managing enterprise-scale AWS environments and Kubernetes clusters.Education:Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred, or equivalent experience).Certifications (Preferred):AWS Certified Solutions Architect – ProfessionalMicrosoft Certified: Azure Administrator Associate (or equivalent Windows Server certification)Red Hat Certified Engineer (RHCE) or Linux Professional Institute Certification (LPIC-2/3)Additional RequirementsFlexibility to provide on-call support for critical incidents and oversee patching or failover operations across global time zones.Proficiency with collaboration tools (e.g., Microsoft Teams, Slack) and enterprise ticketing systems (e.g., ServiceNow, Jira).

L3 AWS Support Engineer with Linux/Windows - Pune/Bangalore/Delhi

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