Acronis

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Technical Support Engineer with German who is ready to join us in creating a #CyberFit future!
The Technical Support Engineer with German will function as the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments</li>
<li>Perform technical analysis of customer issues and define plan for fixing them</li>
<li>Direct involvement with the product and engineering teams</li>
<li>Provide technical advices to junior staff members and review technical results, evaluations and analyses</li>
<li>Create Knowledge Base articles, best practice guides and other documentation</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>One or more of the following:</li>
<ul>
<li>Fluent English (both oral and written, Upper Intermediate as minimum);</li>
<li>Fluent German (both oral and written, Upper Intermediate as minimum);</li>
<li>Ability to describe the details on technical issues in all their complexity when needed;</li>
<li>2 or more years of work experience in an applicable industry and role are a plus;</li>
<li>Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Responsible and quick to decide and act;</li>
<li>Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers);</li>
<li>Windows Administrator;</li>
<li>Linux Administrator is a plus;</li>
<li>Virtualization experience is a plus;</li>
<li>Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers);</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues;</li>
</ul>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues;</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues;</li>
<li>Strong internal customer focus with desire to learn all aspects of the business;</li>
<li>High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy;</li>
<li>Strong written and verbal communication and interpersonal skills;</li>
<li>Outstanding organizational, problem solving, and multi-tasking skills;</li>
<li>Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities;</li>
<li>Self-motivated, proactive, and able to work with minimal supervision;</li>
<li>Passion and commitment to succeed by working hard and never giving up;</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1

Warsaw

Technical Support Engineer, Priority Team (German Language)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Technical Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Technical Support Specialist, you will be responsible for working with customers to answer technical questions via email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources). 
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients</li>
<li>Provide timely &amp; accurate status updates to customers and relevant internal stakeholders</li>
<li>Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
<li>Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent German and English (both oral and written, Upper Intermediate as minimum)</li>
<li>Ability to analyze technical issues</li>
<li>Ability to convey technical information effectively</li>
<li>Excellent analytical skills</li>
<li>Exceptional customer service approach</li>
</ul>
Would be considered plus if you have
<ul>
<li>Prior Call Center experience in a customer/technical support setting</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LB1

Technical Support Specialist with German

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of hyper-growth and looking for a Senior Business Systems Manage who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are looking for a Senior Business Systems Manager to join our Cyber Systems team. The successful candidate will manage and support Acumatica ERP system. The individual will build and maintain positive relationship between our team and business user community, and execute various implementation, customization, software development and integration projects, ensuring their timely delivery.
The ideal candidate for this position will not only possess the required skills, knowledge and hands-on experience, but will also possess positive attitude and ability to work in a fast-paced and rapidly changing environment. This person must have exceptional prioritization and time management skills with the ability to collaborate and communicate effectively with different levels of the organization. We need someone who is hands-on, dependable, results-oriented and can multi-task with the utmost urgency and commitment. And just like every position at Acronis, this person should embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Continually support and improve Acumatica ERP system</li>
<li>Take ownership of Acumatica helpdesk, supporting Acumatica users</li>
<li>Design and develop new Acumatica customizations; troubleshoot and maintain existing customizations</li>
<li>Implement and maintain system health and performance monitoring, to ensure high levels of performance and availability</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>2+ years of Acumatica experience as functional or implementation consultant</li>
<li>Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field</li>
<li>Good accounting background including ability to intelligently discuss accounting-related topics</li>
<li>Acumatica customization/programming experience is a plus</li>
<li>DB developer experience with Microsoft SQL Server is a plus</li>
<li>Fluent in English</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MM1

Senior Business Systems Manager (Acumatica)

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of hyper-growth and expansion looking for a Frontend Developer who is ready to join us in creating a #CyberFit future and protecting the digital world!
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up. *Note: This position is open in multiple locations.
WHAT YOU'LL DO
<ul>
<li>Develop new features and website theming</li>
<li>Create UI elements according to design</li>
<li>Refactor and optimize currently existing code</li>
<li>Code documentation</li>
<li>Follow unified code style guide</li>
</ul>
*Please submit your resume and application in English
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>5+ years of website development experience</li>
<li>Proficiency with HTML, SASS and JavaScript</li>
<li>Knowledge of modern frontend development methodologies and their pros/cons</li>
<li>Experience in Bootstrap or other frontend component library</li>
<li>Knowledge of our stack: webpack, Vue.js, node.js, npm, ES6, PostCSS + Sass</li>
<li>Knowledge of Scrum basics</li>
<li>Git flow basics</li>
<li>Upper-Intermediate English</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MC1

Frontend Developer (Digital Marketing)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Support Specialist, you will be responsible for working with customers to answer technical questions via email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources). 
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs.</li>
<li>Perform technical analysis of customer problem and define plan for resolving it</li>
<li>Be responsible for building and maintaining strong relationships with partners</li>
<li>Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation</li>
<li>Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent Spanish and English (both oral and written, Upper Intermediate as a minimum)</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)</li>
<li>Ability to convey technical information effectively</li>
<li>Ability to analyze technical issues</li>
<li>Exceptional customer service approach and Excellent analytical skills</li>
</ul>
Would be considered plus if you have
<ul>
<li>Experience and knowledge of Linux/UNIX basics, CLI</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LB1

Cloud Software Support Specialist with Spanish (w/m/d)

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
As a Cloud Partner Account Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best in class partner experience which is the key differentiator of Acronis.
WHAT YOU'LL DO
<ul>
<li>Drive quarter over quarter cloud revenue growth working through assigned partners</li>
<li>Make a territory analysis and planning for dedicated geographies to identify top potential partners</li>
<li>Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness</li>
<li>Train new and existing partners with existing and new products</li>
<li>Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools</li>
<li>Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency</li>
<li>Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner</li>
<li>Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle</li>
<li>Drive successful upsell/cross sell initiatives with partner to increase new services attach rate</li>
<li>Put maximum efforts to avoid churn and retain a partner</li>
<li>Engage and orchestrate all needed internal resources to help dedicated partners’ growth</li>
<li>Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out</li>
<li>Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed</li>
<li>Maintain a regularity/frequency of contact with every partner depending on priority</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desired</li>
<li>Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols</li>
<li>Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services</li>
<li>In-depth channel and field sales knowledge with an understanding of the cloud market business model</li>
<li>Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product’s different features and answer all customer questions</li>
<li>Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities</li>
<li>Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies</li>
<li>Highly persistent in follow-up conversations, negotiations and closing sales skills</li>
<li>Strong presentational, communication, interpersonal, planning and time management skills</li>
<li>Fluent German and English</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
WHO WE ARE 
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-RK1

Cloud Partner Account Manager with German (CyberSecurity Experience) - DACH

Apply to Cyber Security Jobs in Mazowieckie in companies remotely and near you. New Cyber Security Jobs in Mazowieckie added daily.

Job Position and Company	Location	Tags	Posted
Technical Support Engineer, Priority Team (German Language) at Acronis	Remote Full Time Administrator Windows
Technical Support Specialist with German at Acronis	Remote Full Time
Senior Business Systems Manager (Acumatica) at Acronis	Remote Full Time Consultant Manager
Frontend Developer (Digital Marketing) at Acronis	Remote Full Time Javascript
Cloud Software Support Specialist with Spanish (w/m/d) at Acronis	Remote Full Time Windows

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