Acronis

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future!
As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Answer how-to questions and customer care requests related to Acronis Cyber Platform</li>
<li>Work on resolving various technical incidents for the MSPs involving Acronis products.</li>
<li>Perform technical analysis of a technical issue and define an action plan for fixing it.</li>
<li>Be responsible for building and maintaining strong relationships with partners.</li>
<li>Maintain deep knowledge of Company operations to support partners’ requests effectively.</li>
<li>Interact with various departments (Experts, Partner Success, Analysts) to analyze and resolve problems.</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others).</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>2 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Hands-on experience administering Windows Server (know how to gather and analyze various Windows logs and dumps)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) – as a strong plus</li>
<li>Knowledge of Linux/UNIX basics, CLI – as a strong plus</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) – as a strong plus.</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for complex cross-platform issues.</li>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Fluent English (both verbal and written) required</li>
<li>Fluent Spanish (verbal and written)</li>
</ul>
*Please provide your resumes in English.
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MK

Lima

Cloud Support Specialist - LATAM

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future!
As a Cloud Software Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU'LL DO
<ul>
<li>Answer how-to questions and customer care requests related to Acronis Cyber Platform</li>
<li>Work on resolving various technical incidents for the MSPs involving Acronis products.</li>
<li>Perform technical analysis of a technical issue and define an action plan for fixing it.</li>
<li>Be responsible for building and maintaining strong relationships with partners.</li>
<li>Maintain deep knowledge of Company operations to support partners’ requests effectively.</li>
<li>Interact with various departments (Experts, Partner Success, Analysts) to analyze and resolve problems.</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others</li>
</ul>

WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent English and Spanish (both verbal and written) required</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Hands-on experience administering Windows Server (know how to gather and analyze various Windows logs and dumps)</li>
<li>Knowledge of Linux/UNIX basics, CLI – as a strong plus</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) – as a strong plus</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) – as a strong plus</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for complex cross-platform issues.</li>
</ul>
*Please provide your resumes in English.
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1

Cloud Software Support Specialist

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Support Trainer who is ready to join our mission in creating a #CyberFit future!
In this role, you will be supporting new hires' onboarding, preparing and delivering trainings for in-house support employees and Service Providers and participating in side projects of support training team.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Manage full onboarding cycle: deliver trainings, recaps, checkpoints and verify training labs;</li>
<li>Prepare and deliver trainings on request from support management team;</li>
<li>Deliver high-quality training sessions for Service Providers on demand;</li>
<li>Update existing training materials according to the most recent products changes;</li>
<li>Work on internal training team's projects;</li>
<li>Perform individual assignments from training team's manager;</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>2 + years of experience in a customer service (Support Engineer or Support Trainer);</li>
<li>Self time management and ability to switch between multiple tasks in accordance with deadlines;</li>
<li>Excellent communicating and presenting skills and ability to explain complicated materials in a clear and comprehensive manner;</li>
<li>Ability to work independently and in cooperation with team members;</li>
<li>Ability to solve problems and independently deal with issues that arise when working on personal assignments;</li>
<li>Microsoft PowerPoint - experienced user level;</li>
<li>Administrator-level technical expertise in Windows and Linux, Networking, Virtualization;</li>
<li>Excellent verbal and written English skills;</li>
</ul>
Would be considered plus if you have
<ul>
<li>Knowledge of Acronis solutions for Service Providers;</li>
<li>Second fluent language;</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Support trainer

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Cloud Frontline Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!
As a Senior Cloud Support Specialist you will be responsible for supporting Acronis' high-profile MSP's, partners and customers in LATAM, and resolving Acronis Cyber Platform technical incidents using your own expertise and by coordinating with other team members within our Expert Support and R&amp;D team. You will deliver complex setup and integration assistance, troubleshoot and resolve complex technical problems for our partners and MSP's involving Acronis' 3rd party integration systems, and various software, networking and hardware environments.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Work on resolving various technical incidents for customers involving various software, networking and hardware environments</li>
<li>Focus on assisting partners with Acronis integration with various RMM/PSA tools, as well as integration systems with other partners</li>
<li>Build and maintain strong relationships with the customers and partners</li>
<li>Stay current on the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)</li>
<li>Maintain deep knowledge of Acronis’ operations and products to support client requests in the best possible way</li>
<li>Train and mentor junior teammates by sharing your technical expertise and best practices</li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent English (both verbal and written)</li>
<li>Fluent Spanish (both verbal and written)</li>
<li>2+ years of experience in a similar technical support role and applicable industry (preferably in Managed Service Provider or Hosting tech support business)</li>
<li>Great communication and customer focus and ability to prioritize time-sensitive issues</li>
<li>Basic knowledge of Network protocols and troubleshooting techniques (know how to use Wireshark, tcpdump, iperf)</li>
<li>Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)</li>
<li>Awareness of the modern Virtualization technologies (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues</li>
</ul>
Would be considered plus if you have
<ul>
<li>Expertise in supporting or administering RMM and PSA solutions - ConnectWise Control, ConnectWise Manage, ConnectWise Automate)</li>
<li>Knowledge of Linux/UNIX basics, CLI</li>
<li>Scripting experience and knowledge in any scripting language - using scripts for deploying and troubleshooting software applications, storage systems, and virtualization platforms</li>
<li>Experience with deploying and configuring services - DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers</li>
<li>Experience with administering business applications - MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Senior Cloud Support Specialist (Bilingual Spanish & English)

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Database Architect who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are looking for a talented, passionate and technically skilled Database Architect with strong background in OLTP workloads, who will help us build and maintain an optimized, highly available, high-performance DBaaS. As the Database Architect, you will work closely with Acronis Software Architects, Developers, QA, Operation teams and will take part in database design review processes and activities, performance tuning, monitoring and troubleshooting facilities. Acronis' technological stack includes clustered relational (PostgreSQL, Percona) and NoSQL (Cassandra, Elasticsearch) databases.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Schema design and dataflow analysis of existing databases used in Acronis products to improve the efficiency of database services;</li>
<li>Deployment automation;</li>
<li>Database tools development;</li>
<li>Development of database testing and automation tools;</li>
<li>Improving the availability of databases;</li>
<li>Resolving incidents;</li>
<li>Reviewing and accepting migration scripts;</li>
<li>Maintaining and developing advanced database practices and policies in the company;</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Experience in databases: Postgresql, Mysql/Mariadb - required;</li>
<li>Minimum of 3-4 years of programming experience in SQL, PL/pgSQL, Python - required;</li>
<li>Strong understanding of computer systems and operating systems (Unix, Linux) - required;</li>
<li>Knowledge of relational database design and operation principles (normalization, denormalization, constraints, indexes, scaling, etc.);</li>
<li>Experience in programming and optimizing OLTP workloads;</li>
<li>Development of testing, manufacturing, and automation tools for products;</li>
<li>Understanding of high availability principles for databases;</li>
<li>Fluent English;</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1

Database Architect (CyberSecurity)

Apply to Cyber Security Jobs in LIMA in companies remotely and near you. New Cyber Security Jobs in LIMA added daily.

Job Position and Company	Location	Tags	Posted
Cloud Support Specialist - LATAM at Acronis	Remote Full Time Windows
Cloud Software Support Specialist at Acronis	Remote Full Time Windows
Support trainer at Acronis	Remote Full Time Administrator Manager Windows
Senior Cloud Support Specialist (Bilingual Spanish & English) at Acronis	Remote Full Time Windows
Database Architect (CyberSecurity) at Acronis	Remote Full Time

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