Rackspace

We are seeking a Cloud Engineer to deliver Cloud Engineering services to Rackspace’s Enterprise and SME clients. The ideal candidate will have strong, hands-on technical skills, with the experience and consulting skills to understand, shape, and deliver against our customers’ requirements.<h3>Responsibilities</h3><ul><ul><li>Implement cloud solutions that are secure, scalable, resilient, monitored, auditable, and cost-optimized.</li><li>Managing and supporting ticket queues of various clients and maintaining the SLA.</li><li>Escalation to appropriate task manager of inappropriate work task requests or requirements.</li><li>Leveraging personal subject matter expertise, and working closely with peers, the role will be accountable for delivering quality support in a client-facing role. You’ll be the voice of Rackspace within the customer.</li><li>Support 24X7 environment with long-term or permanent shifts if applicable.</li><li>Support the creation of relevant documentation around the cloud implementations.</li></ul></ul><h3>Skills &amp; Knowledge Requirements</h3><ul><ul><li>Fresh Graduates to candidates up to 1 year of experience may apply.</li><li>Should know the basics of one major public cloud i.e. Azure/AWS/GCP.</li><li>Strong communication skills.</li><li>Help monitor cloud-based systems for availability, performance, reliability, security, etc. using cloud-native or external tooling.</li><li>Knowledge of Windows and Linux operating systems.</li><li>Knowledge of PowerShell/Shell/Python scripting.</li><li>Install operating systems, and application software in cloud computing environments and patching.</li><li>Basic knowledge of network, and awareness of cloud network patterns such as Virtual Networks, subnets, peering, firewalls, etc.</li><li>Candidates with knowledge of automation tools such as Cloud Formation, Azure Resource Manager (ARM), Terraform, Ansible, or similar will be preferred. </li><li>Ideally have a degree in a technology field or equivalent industry experience</li><li>#LI-JB2</li></ul></ul>#LI-JB2

United Arab Emirates

Dubai

Trainee Cloud Engineer

Job Summary: Rackspace is a hiring a SAP Business Analyst IV.  In this role be part of an important and growing team.  You’ll be a subject matter expert to both your clients and the team in SAP Financial Modules.  You’ll be directly working with our clients and be responsible for both rolling out new SAP features and resolving complex technical issues.  Work Location: USRemoteRight to Work: Must either be a US Citizen or a permnament resident. We are unable to sponsor a work visa for this role. <h3>Key Responsibilities: </h3><ul><ul><li>Apply in-depth knowledge of the following SAP modules Finance, Controlling, Profitability Analysis, Asset Accounting, AR, AP, and Banking/Cash applications. </li><li>Customize and implement appropriate applications/solutions for clients. </li><li>Analyze client needs and participate in design of business process requirements.</li><li>Translate business requirements into off-the-shelf and customization specifications. </li><li>Responsible for both rolling out new SAP features and resolving complex technical issues. </li><li>Test, document, and train client personnel on functional/business applications software.</li><li>Adhere to company security policies and procedures and any other relevant policies and standards as directed.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree in information technology, business, finance, or a related field required, master’s degree preferred. Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.</li><li>Minimum of 7 years of relatable experience. </li><li>Must have experience resolving complex technical issues within the following SAP Modules Finance, Controlling, Profitability Analysis, Asset Accounting, AR, AP, and Banking/Cash applications.</li><li>Must have SAP ERP Experience</li><li>Excellent verbal and written communication skills with the English language. </li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>Information on benefits is offered here:  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $128,300 - $188,210.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $136,600 - $200,310.·       The anticipated starting pay range for California, New York City and Washington is: $149,500 - $219,230. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-MF1 About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

SAP Business Analyst IV

Oracle Developer with at least 4-6 years of Oracle EBS Development Experience. Qualified BE or MCA equivalent • Mandatory Skills: o Must have experience in SQL, PL/SQL, Oracle Forms, Oracle Reports, BI  Publisher and Oracle Workflow (Development/Support) o Must have Oracle Cloud and Saas knowledge. o Developing/Supporting Data Conversion / Interface / Reports Customization o Experience in Procure to Pay, Order to Cash, Financials, SCM/Manufacturing  (BOM/WIP) o Strong working experience with Developer Tools • Other Desirable Skills: Experience in Oracle APEX, Oracle Discoverer  (Development/Support), Experience in OAF/Java • Should possess Very Good Written and Spoken English Communication Skills. Should  be a Very Good Team Player. • Responsible for Independently troubleshooting and resolving various customers’ issues  related to RICE components, as per industry best practices. • Should independently work on assigned Project development tasks and communicate  with customer independently. • Experience with US-based projects/customers preferred.

India

Gurugram

Oracle Business Systems Analyst II - IN (R-21079)

The Senior Engagement Manager manages several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity and have high-risk exposure. Ensures the coherence of the Program, and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result that is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Work location: Remote in the U.S.A.Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location; work from home three days a week and in the office two days a week. <h3>Critical Competencies</h3><ul><ul><li>Stays current on industry trends and serves as an expert on SDLC and agile practices, coaching others when needed. </li><li>Develops knowledge of customer organization's structure, operations, and business processes; Identifies business issues impacting multiple teams; demonstrates awareness of customer’s industry; demonstrates understanding of the financial impact of decisions.</li><li>Manages project and customer compliance and reporting requirements; modifies reports to improve efficiency; Implements improvements that impact quality; coaches others on how to utilize resources to maximize performance.</li><li>Assures that standards for quality and quantity are met; reviews work, budget, and schedules to ensure plans will meet requirements. </li><li>Monitors and suggests methods for continuous improvement for the department; create measures to check the accuracy of information for the team.</li><li>Anticipates and recognizes bottlenecks in work processes between teams and makes suggestions for ongoing improvement.</li><li>Demonstrates advanced understanding of products, technologies, offerings, etc., and coaches other colleagues in building their knowledge. </li><li>Leverages knowledge of competitors’ products and services as well as their strengths and weaknesses to compare choices.</li><li>Balances several projects simultaneously with minimal error and without losing track of important details or deliverables.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Manage customers, align business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investments. </li><li>Act as the primary point of contact for one or more customers, help to plan as well as oversee ongoing operations of our service delivery.</li><li>Work with customers by utilizing your project management skills to put together onboarding schedules and tasks. </li><li>Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. </li><li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.</li><li>Create and manage project plans and schedules in conjunction with cloud engineers, and provide updates to customers on progress. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.</li><li>Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.</li><li>Other Incidental tasks related to the job, as necessary. </li></ul></ul><h3>Knowledge/Skills</h3><ul><ul><li>Strong knowledge of the business, functional operations and strategic initiatives.</li><li>Grows relationships with key organizational influencers and builds relationships with external partners (e.g., vendors, and customers). </li><li>Teaches others the importance of accuracy and thoroughness so that sufficiently detailed information is logged correctly.</li><li>Demonstrates advanced working knowledge of Microsoft® and other company-supported applications, applying templates and standards to produce elements and incorporate them into presentations. </li><li>Devises new methods and procedures for collecting data; performs complex data analyses and presents findings on the underlying principles, reasons, or facts. </li><li>Develops advanced models to test hypotheses and understand the impact of more complex decisions in various scenarios, drawing upon thoughts and insights from different sources. </li><li>Demonstrates proper techniques for preparing and filing complex regulatory correspondence in an organized and concise format, sending documents to regulatory agencies as requested. </li><li>Uses quality tools and techniques to continuously focus on and measure discrepancies from quality standards.</li></ul></ul><h3>Education/Experience</h3><ul><ul><li>Bachelor's Degree in a field related to the role is required. </li><li>At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to a High School Diploma is required.</li><li>A minimum of 5 – 7 years of project management experience is required.</li><li>External client-facing experience is preferred. </li><li>Experience with Private Cloud is required, preferably VMware.</li><li>Experience with Jira and Microsoft Office suite is required.</li></ul></ul><h3>Certifications</h3><ul><ul><li>Project Management Professional preferred. </li><li>Certified Scrum Master preferred. </li></ul></ul><h3>Physical Demands/Travel</h3><ul><ul><li>General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor. </li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li><li>Occasional domestic travel, less than 10% </li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.The anticipated starting pay range for Colorado is: $82,300 - $120,670The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $87,500 - $128,370The anticipated starting pay range for California, New York City, and Washington is: $95,900 - $140,580Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>.Work location: Remote in the U.S.A.Candidates who reside within 40 miles of our San Antonio office will work a hybrid location; work from home three days a week and in the office two days a week.#LI-AW1, #LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Engagement Manager

Job Title: Frontend Engineer (UX-Focused)Location: RemoteJob Type: Full-TimeAbout the Role:We are looking for a talented Frontend Engineer with a strong background in UX design and experience in modern web application development. You will be responsible for building high-quality, user-friendly interfaces while collaborating with backend teams to ensure seamless integration. Additionally, you should have a solid understanding of database management and caching layers, as well as experience with GitHub Actions and open-source contributions.<a href="http://contributions.Key" rel="noopener noreferrer nofollow ugc" target="_blank">Key</a> Responsibilities:·       Develop and maintain dynamic, interactive web applications using JavaScript/TypeScript and modern frameworks (<a href="http://Next.JS" rel="noopener noreferrer nofollow ugc" target="_blank">Next.JS</a>, Bun, React, Vue, Angular, etc.).·       Implement and advocate for best UX/UI practices, ensuring intuitive, accessible, and seamless user experiences across platforms.·       Collaborate with product managers, and backend engineers to build scalable applications.·       Write high-quality, clean, maintainable, and well-documented code following industry best practices and coding standards.·       Integrate frontend applications with backend services, utilizing a solid understanding of databases and caching mechanisms.·       Use GitHub Actions for CI/CD automation and workflow improvements.·       Contribute to open-source projects and share code with the developer community.·       Optimize performance, ensuring fast and smooth application load times.·       Troubleshoot and resolve issues related to frontend performance, usability, and cross-browser compatibility.·       Participate in code reviews and provide constructive feedback to peers.Required Skills &amp; Experience:·       Proficiency in HTML, CSS (Tailwind), JavaScript/TypeScript, and experience with Java-based environments.·       Expertise in modern frontend frameworks like Next.JS, Bun, React, Vue, or Angular.·       Strong knowledge of UX principles, accessibility standards, and responsive design.·       Understanding user research, personas, and journey mapping·       Experience with state management solutions such as Redux, Vuex, or Zustand.·       Familiarity with RESTful APIs, GraphQL, and WebSockets.·       Experience with Figma, Adobe XD for prototyping and collaboration·       Understanding of database management (SQL, NoSQL) and caching layers (Redis, Memcached, etc.).·       Hands-on experience with GitHub Actions for CI/CD and workflow automation.·       Experience contributing to open-source projects or an active GitHub profile.·       Comfortable working in an agile development environment.·       Willing to work in UK shift hours to align with business needs Nice-to-Have Skills:·       Experience with server-side rendering (Next.js, Nuxt.js).·       Knowledge of containerization (Docker, Kubernetes) &amp; OpenStack platform.·       Familiarity with progressive web apps (PWAs).·       Exposure to backend frameworks such as Node.js, Spring Boot, or Express.js.

Frontend Engineer (UX-Focused) - IN

JOB TITLE:  Financial Analyst IIJOB LOCATION: India (Remote)FUNCTION:  Finance                                                                                                                              JOB DESCRIPTION:The Rackspace Private Cloud Product Finance Team has a pivotal role in supporting Private Cloud Product and Professional Services (PS) business partners in understanding their expense structure, helping to manage expense increases/decreases, and analyzing forecast to actual variances. With a wide scope of accountability/ownership, you will perform analysis of the relevant financial metrics and work closely with the wider business to understand trends as well as internal needs. You will take a proactive approach, working with Directors and VP's through the development process of each budget and makes recommendations. Within this team, a Financial Analyst will primarily support the Private Cloud Product and Professional services expenses and revenue. You will be responsible for developing department’s annual budgeting process: plans, develops, prepares, inputs, and maintains company’s budgets and monthly forecast.  Daily tasks include analyzing and evaluating the department's operating results and financial position to summarize, report, and influence key financial decisions.  In addition, develop/review forecasts for accurate and timely cash flow projections, expense projections, headcount, department performance, and direct expenses. We are looking for someone who can work under pressure, maintain high standards of deliverables and attention to detail, who thinks in a structured way and is highly analytical. A successful candidate should be able to prioritise and juggle multiple tasks, be curious about technology, willing to learn and should have a very strong understanding of financial concepts.   JOB REQUIREMENTS:Key Accountabilities·        Provide guidance to Product and PS departments with regards to expense budgets and forecasts ·        Owning full life cycle of annual budget to monthly forecast to actual results with variance analysis and reporting throughout·        Help drive expense reduction efforts through quality information management and advice·        Constantly improve processes &amp; reporting to meet the needs of senior business partnersKey Performance Indicators ·        Maintain and improve forecast to actual reporting·        Ensure that business leaders are taking healthy financial decisions and that the company’s overall financial targets are achieved·        Evaluate profitability and margins for the organization through objective and data-driven analysis·        Improve tools enhancing the understanding of financial performance by the business MAIN CONTACTS (external/internal):·        Product and Professional Services Leadership·        Accounting, wider Finance team members·        Executive Leadership·        Third Party VendorsPERSON SPECIFICATION:  ·        Bachelors in Business Administration/Finance/Economics·        Masters degree and/or Chartered Accountant with 1-2 years of relevant working experience highly desirable ·        Technical knowledge of budgeting, financial statements, cash management, and financial analysis processes·        Self-starter that takes ownership of issues and drives them toward a conclusion·        Able to succeed in a fast, high-growth and fairly unstructured work environment·        Ability to dig into details as well as analyze data from a high level view·        Advanced Excel skills and Power BI desirable·        Excellent written and verbal communication and interpersonal/networking skills.·        Team player with an open and internal customer focused approach·        Works under minimal supervision. Provides updates of work performed as needed.

Financial Analyst - II (R-20841)

10+ yearsKey Responsibilities List·       Create, maintain, and use Standard Operating Procedures (SOP’s) for migration execution and ensure long term technical viability and optimization of production deployments and administration.·       Engage, Consult and Deliver based on interactive customer communications in streamlining project deliverables and scope of work.·       Capacity Planning: Forecast future database growth based on usage trends and plan for hardware and storage requirements accordingly to ensure scalability and optimal performance.·       Plan, Create, Manage and Deploy Effective High Availability and Disaster Recovery strategy/Runbooks.·       Patch Management and Upgrades: Plan and execute Database software upgrades, patches, and service packs.·       Troubleshooting and Issue Resolution: Investigate and resolve complex database-related issues, including data corruption, performance problems, and connectivity challenges.·       Automation and Scripting: Contribute to automation scripts and tools to streamline repetitive tasks, improve efficiency, and reduce the risk of human errors.·       Monitoring and Alerting: Set up monitoring and alerting systems to proactively identify and address potential database issues before they become critical.·       Performance Analysis and Reporting: Generate performance reports and analysis for stakeholders and management to provide insights into the database environment's health and performance.·       Documentation: Maintain up-to-date documentation of database configurations, procedures, and troubleshooting steps·       Ticket Handling: Work to resolve Incident, Changes and Service request under the agreed client SLA.·       Problem Management: Responsible in resolving problem tickets by creating detailed RCA reports.·       Vendor and Third-Party Tool Management: Evaluate and manage third-party tools and solutions that assist in database management, monitoring, and performance tuning.·       Participate in 24X7 production support for Database Operations.·       Hand’s on with using cloud tech tools such as AWS DMS, SMS, App Migration Service, Migration Hub, Azure Migrate, Data Migration Service, SQL Server DMA, Azure ASR, AWS DRS·       Migration from SQL server to/from Other RDBMS platform for PaaS models like AWS Aurora, AWS RDS, Azure Database, Azure MI, GCP Cloud SQL.·       Understanding Cloud basics and perform duties like security management, storage management, Backup Vaults, Key vaults, Server/DB Monitoring·       Cost Optimization: Compute and workload analysis, License enhancements and features.·        Knowledge ListProficient Skills in SQL Server Architecture, Installation and Configuration, Performance Tuning, High Availability and Disaster Recovery (HADR), Monitoring and TroubleshootingDatabase Migrations and Upgrades: Experience in planning and executing database migrations and upgrades, including version compatibility, testing, and minimizing downtime.Ability to Deploy, Manage and Troubleshoot HADR config in one of the following tech buckets SQL Server (Always On, FCI, Loshipping, Replication) MySQL or PostgreSQL (Master slave replication, InnoDB cluster Set)Homogeneous and Heterogeneous Migrations from/to between various Tech bucket (SQL Server and PostgreSQL or/ MySQL)SQL Server in the Cloud: Knowledge of deploying and managing SQL Server in cloud platforms such as Azure SQL Database and Amazon RDS.SQL Server Best Practices: Familiarity with industry best practices for SQL Server administration, including configuration settings, maintenance tasks, and disaster recovery strategies.Ability to communicate technical info and ideas so others will understand.Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.

Cloud Database Engineer III/IV - (SQL server+ PostgreSQL/Mysql)

City

Join Citi's forward-thinking security organization as an Engineering Senior Analyst, where you will have the opportunity to shape the future of the Cybersecurity in Citi. With a focus on cutting-edge technologies and industry best practices, you will design and implement robust security solutions that safeguard the organization against evolving cyber risks.This is a senior position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. Responsibilities you will have:<ul><li>Co-operating with CITI’s Cyber Security Lab, Architecture, Engineering to design, deploy and maintain micro segmentation solutions.</li><li>Working with Transformation Program Directors, Senior Architects, Steering Committees, CISO and CTI partners in delivering the transformational Programs</li><li>Interfacing and supporting Citi’s Security Architecture Council and Working Groups building strong rapport across teams.</li><li>Supporting Citi’s adoption of cloud continuum and holistic digital transformation.</li><li>Creating automation of repetitive tasks like Software Install/upgrades, DB patching, OS Patching, Server build using Shell/Python scripting</li><li>Making project plans, performing impact analyses solve/work high impact problems/projects, and providing resolutions to restore services.</li><li>Reviewing requirement documents, defining hardware requirements and examining and updating processes and procedures as necessary.</li><li>Providing technical/strategic direction and acting as advisor/coach to junior engineers.</li><li>Contributing to technical direction and strategic decisions by prepare, discussing and implementing strategic solutions to avoid repeated issue.</li></ul>Qualifications we need from you:<ul><li>3+ years of relevant cybersecurity and/or IT experience</li><li>Leadership roles across technology or cybersecurity leading large programs or transformational activities.</li><li>Experience in Micro and/or Network segmentation products like illumio, zScaler, Palo-Alto</li><li>Proven strong knowledge of Cyber Security solutions and products focusing on Cloud, Firewall, Network/ Macro/ Micro Segmentation.</li><li>Thorough understanding of industry and corporate technology standards for Cyber Security services</li><li>Fluency in English</li><li>Demonstrated ability to take ownership and work with cross functional teams to manage multiple projects simultaneously under pressure.</li><li>Experience with Linux/Unix administration is plus.</li><li>Strong knowledge of Proxy functionality and Proxy features</li></ul>Education:<ul><li>Bachelor’s degree/University degree or equivalent experience</li></ul>What we can offer you:By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:<ul><li>Cafeteria Program</li><li>Home Office Allowance (for colleagues working in hybrid work models)</li><li>Paid Parental Leave Program (maternity and paternity leave)</li><li>Private Medical Care Program and onsite medical rooms at our offices</li><li>Pension Plan Contribution to voluntary pension fund</li><li>Group Life Insurance</li><li>Employee Assistance Program</li><li>Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed</li><li>Flexible work arrangements to support you in managing work - life balance</li><li>Career progression opportunities across geographies and business lines</li><li>Socially active employee communities with diverse networking opportunities</li></ul>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.  ------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Systems &amp; Engineering------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Accessibility at Citi</a>.View the "<a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law</a>" poster. View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law Supplement</a>.View the <a href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO Policy Statement</a>.View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency Posting</a>

Cyber Engineering Senior Analyst

The Marketing Operations Analyst II at Rackspace Technology is responsible for managing and optimizing marketing platforms, automation workflows, and technology integrations to support demand generation and customer engagement efforts. This role focuses on maintaining and enhancing HubSpot, CRM integrations, and marketing automation systems, ensuring seamless data flow and improving marketing efficiency. The ideal candidate has strong technical expertise in marketing platforms, automation, and system integrations.Work Location: Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.<h3>Key Responsibilities</h3><ul><ul><li>Serve as the HubSpot administrator, managing workflows, lead scoring, automation, and troubleshooting.</li><li>Ensure seamless integration between HubSpot, CRM (Salesforce preferred), and other marketing tools.</li><li>Develop and maintain automation workflows to optimize lead nurturing and engagement.</li><li>Support campaign execution by setting up email, landing page, and form automation.</li><li>Monitor and troubleshoot data synchronization issues between marketing and sales systems.</li><li>Collaborate with IT and marketing teams to evaluate and implement new marketing technologies.</li><li>Maintain data hygiene and segmentation in marketing automation and CRM platforms.</li><li>Provide training and support to marketing teams on HubSpot and other MarTech tools.</li><li>Ensure compliance with data privacy regulations (GDPR, CCPA) in marketing automation processes.</li></ul></ul><h3>Qualifications &amp; Experience</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in a field related to the role. At the manager’s discretion, additional relevant experience may substitute the degree requirement</li><li>5+ years of experience in marketing operations, technology, or automation roles.</li><li>Strong expertise in HubSpot administration and marketing automation workflows.</li><li>Experience with CRM systems (Salesforce preferred) and API-based integrations.</li><li>Familiarity with Google Tag Manager, tracking pixels, and event tracking for marketing automation.</li><li>Basic knowledge of HTML/CSS for email and landing page customization.</li><li>Strong analytical and troubleshooting skills for system optimization.</li><li>Ability to collaborate cross-functionally with demand generation, sales, and IT teams.</li></ul></ul><h3>Preferred Skills</h3><ul><ul><li>Experience with Customer Data Platforms (CDPs) or lead enrichment tools.</li><li>HubSpot, Salesforce, or marketing automation certifications are a plus.</li><li>Background in digital marketing a plus</li></ul></ul>Work Location: Hybrid in CDMX and Remote in Mexico- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.#LI-AW1#LI-Remote#LI-Hybrid"Remote postings are limited to candidates residing within the country specified in the posting location"About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Aguascalientes

Marketing Operations Analyst II

MUST HAVE EXPERIENCE WITH Deploying sharded clusters with many shardsDiagnosing and resolving issues related to sharding Indexing complex query patternsIn-depth knowledge of the WiredTiger storage engine OverviewAs a MongoDB DBA with Rackspace Technology, you will have the opportunity to troubleshoot and resolve various customer issues related to performance, schema design, cluster topology, and application design. Working with the customers, you will learn what challenges they face, help triage, and implement solutions that resolve   their technical challenges.You will perform technical work that requires coordination, testing, and scheduling. At times, immediate debugging and resolution are necessary to resolve an urgent request. All while ensuring data integrity and stability are the top priority for the customer. You will also interact daily with both colleagues on customers via Microsoft Teams to answer general questions or   requests.You will interact with members of our Support organization, Technical Account Managers, and Site Reliability Engineers to meet the demands of our customers. Leveraging your expertise, you will provide guidance and recommendations internally and externally to meet the needs of our customers.  <h3>Knowledge:</h3><ul><ul><li>Strong knowledge of MongoDB indexes, index management, integrity checks, and statistics. </li><li>Proficient in troubleshooting issues related to CPU, memory, I/O, disk space, and other types of resource contention. </li><li>Understand query plans to troubleshoot performance issues. </li><li>Knowledge of CRUD syntax and Aggregation Framework. Understanding of replication, vertical scaling, horizontal scaling, and DR. </li><li>Strong troubleshooting and problem resolution skills. </li><li>Strong knowledge of backup design and support. </li><li>Expert skill in MongoDB server 6.0, 7.0 &amp; 8.0. </li><li>Advanced analytical and problem-solving skills. </li><li>Experience with production DBA and managing multiple databases. </li><li>Ability to work in a team environment. </li><li>Excellent communications skills; written, verbal, and presentation. </li><li>Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.</li></ul></ul><h3>You Will:</h3><ul><ul><li>Install, configure, patch, maintain and upgrade MongoDB</li><li>Setup and monitor backups</li><li>Implement and test recovery techniques</li><li>Diagnose and troubleshoot database environment</li><li>Fine-tune MongoDB environment or make tuning recommendations</li></ul></ul><h3>You Have:</h3><ul><ul><li>MongoDB (Configure, Tune, Upgrade, Recovery)</li><li>Experience with MongoDB Sharding</li><li>Experience with MongoDB Query and Index Tuning</li><li>Experience with MongoDB Replication</li><li>Experience with Linux Operating System</li><li>Experience with Database Monitoring</li><li>Experience with JavaScript (i.e. mongo client)</li></ul></ul><h3>Nice to have:</h3><ul><ul><li>Experience with Elastic</li><li>Experience with networking and virtualization/containers</li><li>Experience with troubleshooting hardware issues</li><li>Experience with configuration management software</li><li>Experience with at least one programming language</li><li>Experience with MongoDB security best practices</li><li>Automation/Scripting</li></ul></ul><h3>Education/Experience:</h3><ul><ul><li>A Highschool Diploma or equivalent is required.</li><li>A Bachelor's degree in software development, database programming, or computer engineering is preferred.</li><li>3+ years managing production MongoDB workloads, ideally in a customer-facing role or 5+ years in production database admin with advanced MongoDB knowledge.</li></ul></ul><h3>General Remote Environment:</h3><ul><ul><li>Moderate levels of stress may occur at times.  </li><li>It may require long periods of sitting and viewing a computer monitor </li><li>No physical demands are required.  </li><li>On- Call Rotation is required with the possibility during holidays as required by the business for 24/7 support. </li><li>Occasional Travel, Less than 10%</li></ul></ul><h3>Sponsorship:</h3><ul><ul><li>This role is not sponsorship eligible. Candidates need to be legally allowed to work in the US for any employer.</li></ul></ul>The following information is required by the Colorado Equal Pay Transparency Act, New York City Pay Transparency Act, Washington Pay Transparceny Act and California Pay Transparency Act. This applies only to individuals working in the state of Colorado, Washington, California and New York City. The anticipated starting pay range of Colorado, California, Washington and New York City applicants for this role is $116,100-$170,280 for CO and $135,300 – $198,400 for NYC, WA and CA. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Frackspace.jobs%2Fbenefits%2F&amp;data=05%7C01%7Cstorm.hostetter%40rackspace.com%7C9289594e631b4d9ba92c08dad95ad76f%7C570057f473ef41c8bcbb08db2fc15c2b%7C0%7C0%7C638061281448911773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=acoFB7XqyigIIzFtP2%2BOXETRWVTlzHrru8APge6t6Sc%3D&amp;reserved=0" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

San Antonio

MongoDB DBA V

We are seeking a skilled Database Reliability Engineer (DBRE) with expertise in MongoDB to join our team. In this role, you will be responsible for ensuring the performance, scalability, and reliability of our database infrastructure. You will work closely with development, SRE, and DevOps teams to optimize database operations, automate processes, and proactively resolve issues.Strong knowledge of MongoDB indexes, index management, integrity checks, and statistics. Understand query plans to troubleshoot performance issues. Knowledge of CRUD syntax and Aggregation Framework. Understanding of replication, vertical scaling, horizontal scaling, and DR. Expert skill in MongoDB server 6.0, 7.0 &amp; 8.0. Advanced analytical and problem-solving skills. Strong knowledge of database automation, ideally with Python and/or Ansible. Ability to work in a team environment. Excellent communications skills; written, verbal, and presentation. Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.<h3>You Will:</h3><ul><ul><li>Design, maintain, and optimize MongoDB clusters for high availability and performance.</li><li>Implement database monitoring, alerting, and automated remediation strategies.</li><li>Collaborate with SRE and DevOps teams to integrate databases into CI/CD pipelines.</li><li>Ensure database security, backup, and disaster recovery best practices.</li><li>Troubleshoot database performance issues and optimize queries and indexes.</li><li>Develop automation scripts and infrastructure-as-code (IaC) solutions for database operations.</li><li>Plan and execute database upgrades, migrations, and capacity planning.</li></ul></ul><h3>You Have:</h3><ul><ul><li>Experience with automation frameworks</li><li>Experience with Python and/or Ansible or equivalents</li><li>MongoDB (Configure, Tune, Upgrade, Recovery)</li><li>Experience with MongoDB Sharding</li><li>Experience with MongoDB Query and Index Tuning</li><li>Experience with MongoDB Replication</li></ul></ul><h3>Nice to have:</h3><ul><ul><li>Experience with Elastic</li><li>Experience with networking and virtualization/containers</li><li>Experience with troubleshooting hardware issues</li><li>Experience with MongoDB security best practices</li></ul></ul><h3>Education/Experience:</h3><ul><ul><li>A Highschool Diploma or equivalent is required.</li><li>A Bachelor's degree in software development, database programming, or computer engineering is preferred.</li><li>5+ years in an SRE position managing database workloads (preferably MongoDB workloads) or 5+ years in a developer position with advanced MongoDB knowledge.</li></ul></ul><h3>General Remote Environment:</h3><ul><ul><li>Moderate levels of stress may occur at times.  </li><li>It may require long periods of sitting and viewing a computer monitor </li><li>No physical demands are required.  </li><li>On- Call Rotation is required with the possibility during holidays as required by the business for 24/7 support. </li><li>Occasional Travel, less than 10%</li></ul></ul><h3>Sponsorship:</h3><ul><ul><li>This role is not sponsorship eligible. Candidates need to be legally allowed to work in the US for any employer.</li></ul></ul>The following information is required by the Colorado Equal Pay Transparency Act, New York City Pay Transparency Act, Washington Pay Transparceny Act and California Pay Transparency Act. This applies only to individuals working in the state of Colorado, Washington, California and New York City. The anticipated starting pay range of Colorado, California, Washington and New York City applicants for this role is $116,100-$170,280 for CO and $135,300 – $198,400 for NYC, WA and CA. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Frackspace.jobs%2Fbenefits%2F&amp;data=05%7C01%7Cstorm.hostetter%40rackspace.com%7C9289594e631b4d9ba92c08dad95ad76f%7C570057f473ef41c8bcbb08db2fc15c2b%7C0%7C0%7C638061281448911773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=acoFB7XqyigIIzFtP2%2BOXETRWVTlzHrru8APge6t6Sc%3D&amp;reserved=0" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Database Reliability Engineer (DBRE)

Job OverviewWe are seeking a highly skilled L3 Engineer to serve as the technical authority for Windows and Linux operating systems hosted on AWS virtual machines (VMs), with a focus on advanced cloud architecture, security, and automation. In this critical role, you will architect scalable solutions, oversee OS patching and AWS strategies and resolve complex incidents. As a Senior Engineer, you will drive performance optimization, implement cutting-edge security measures, automate workflows, and mentor technical teams to align infrastructure with business objectives. This position is ideal for a senior expert with deep expertise in AWS, OS management, and modern DevOps practices. Key ResponsibilitiesArchitectural Oversight:Design, implement, and optimize cloud architectures for Windows and Linux VMs in AWS, ensuring performance, security, and scalability.Conduct Well-Architected Framework reviews to assess and enhance system reliability, cost-efficiency, and operational excellence.Complex Troubleshooting:Act as the final escalation point for critical incidents involving Windows and Linux VMs, resolving issues in hybrid environments, multi-region setups, and service interdependencies.Debug and optimize advanced AWS services, including Lambda functions and API Gateway configurations.System Management and Optimization:Oversee advanced maintenance of Windows (e.g., AD integration, performance tuning) and Linux (e.g., kernel optimization, service hardening) systems in AWS.Develop and execute enterprise-level OS patching strategies for Windows (e.g., WSUS, SCCM) and Linux (e.g., custom repositories, automation), ensuring compliance and minimal downtime.Analyze future resource needs, plan capacity, and resolve performance bottlenecks to maintain optimal system efficiency.Security and Governance:Implement advanced security measures, including GuardDuty, AWS WAF, and Security Hub, to protect Windows and Linux environments.Conduct regular security audits and compliance checks (e.g., SOC2, GDPR) and enforce standards for OS hardening and AWS IAM policies.Lead root cause analysis (RCA) for security incidents and implement preventative measures.Automation &amp; DevOps:Automate infrastructure scaling, patching, and monitoring workflows using scripting (e.g., Bash, Python, PowerShell) and AWS CLI.Automate provisioning of AWS resources using Terraform or CloudFormation.Disaster Recovery &amp; High Availability:Design and test failover strategies and disaster recovery mechanisms for critical Windows and Linux applications in AWS.Architect high-availability solutions (e.g., multi-AZ setups, failover clusters) to ensure business continuity.Team Leadership:Provide technical guidance to L1 and L2 engineers, fostering skill development and operational excellence.Create knowledge-sharing sessions and maintain best practices documentation for OS management, AWS, and Kubernetes operations.Cost Management:Implement resource tagging strategies and leverage cost management tools (e.g., AWS Cost Explorer) to reduce operational expenses while maintaining performance.Lead cost optimization efforts, such as right-sizing EC2 instances and utilizing reserved or spot instances.Stakeholder Collaboration:Partner with customers, architects, and leadership to address complex requirements and lead migration/modernization projects for Windows and Linux systems.Provide expert guidance on patching schedules, security compliance, and AWS infrastructure roadmaps.Required Skills and Qualifications Technical Skills:Expert-level mastery of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL), including kernel-level diagnostics.Deep expertise in OS patching strategies, including enterprise tools (e.g., WSUS, SCCM for Windows; Ansible, Satellite for Linux) and automation frameworks.Comprehensive understanding of AWS core services (e.g., EC2, S3, VPC, IAM) and advanced features (e.g., Lambda, API Gateway, Systems Manager).Strong proficiency in AWS automation, scripting (e.g., Bash, Python, PowerShell), and AWS CLI for managing infrastructure and patching.Extensive experience with AWS CloudFormation and Terraform for infrastructure-as-code.Advanced knowledge of AWS security best practices, identity and access management (e.g., IAM roles, MFA), and networking (e.g., VPC peering, subnets).Capacity Planning: Ability to analyze future resource needs and plan capacity for Windows, Linux, and Kubernetes workloads.Performance Optimization: Expertise in identifying and resolving performance bottlenecks in OS and AWS environments.Migration and Modernization: Proven ability to lead complex migration and modernization projects for cloud-based systems. Soft Skills:Exceptional communication and interpersonal skills to articulate technical solutions to stakeholders and mentor teams.Superior problem-solving and analytical skills to address enterprise-scale challenges and drive innovation.Ability to work independently, lead cross-functional initiatives, and foster collaboration in a dynamic environment.Customer-focused approach with a strategic mindset for aligning technical expertise with business goals.Experience:8+ years of experience in IT support, systems engineering, or cloud architecture, with a focus on Windows and Linux OS management, patching, and AWS.Proven track record of managing enterprise-scale AWS environments and Kubernetes clusters.Education:Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred, or equivalent experience).Certifications (Preferred):AWS Certified Solutions Architect – ProfessionalMicrosoft Certified: Azure Administrator Associate (or equivalent Windows Server certification)Red Hat Certified Engineer (RHCE) or Linux Professional Institute Certification (LPIC-2/3)Additional RequirementsFlexibility to provide on-call support for critical incidents and oversee patching or failover operations across global time zones.Proficiency with collaboration tools (e.g., Microsoft Teams, Slack) and enterprise ticketing systems (e.g., ServiceNow, Jira).

L3 AWS Support Engineer with Linux/Windows - Pune/Bangalore/Delhi

Job Description: AWS Support Engineer (Windows/Linux on AWS)Job Title: AWS Support EngineerJob Overview :We are seeking a proactive L1 Support Engineer to deliver first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). In this role, you will monitor AWS environments, troubleshoot OS issues, apply system patches, and ensure the performance, availability, and security of Windows and Linux systems. Leveraging basic AWS skills, you will assist customers and uphold operational standards in a cloud environment. This position is perfect for an entry-level professional passionate about cloud technologies, OS management, and patching. Key Responsibilities Monitoring and Incident Response: Monitor AWS environments (EC2 instances hosting Windows and Linux VMs) for performance, availability, and OS-specific issues, including patch status.Respond to alerts related to Windows and Linux system health (e.g., CPU, memory,disk usage, unpatched vulnerabilities) and take corrective actions.Escalate complex OS, patching, or AWS issues to L2 support or senior engineers as needed. System Administration: Perform basic troubleshooting and maintenance for Windows (e.g., event logs,services) and Linux (e.g., logs, processes) VMs in AWS.Deploy and configure AWS resources (e.g., EC2 instances) with Windows or Linux OS using predefined templates.Conduct system patching for Windows (e.g., applying Windows Updates) and Linux (e.g., yum, apt updates) VMs to maintain security and compliance.Assist with restore operations for Windows and Linux systems hosted in AWS. Knowledge Base Management: Contribute to and maintain knowledge base articles specific to Windows and Linux      troubleshooting, OS patching procedures, and AWS-related tasks.Document patching schedules, troubleshooting steps, and solutions for both Windows and Linux environments. Customer Interaction: Engage with customers to resolve Windows and Linux OS issues, including patching-related inquiries, effectively and efficiently.Provide clear, concise explanations of technical issues, such as patching impacts or AWS service interactions. Security and Compliance: Adhere to security best practices for managing Windows (e.g., timely patching,user access) and Linux (e.g., permissions, SSH, patch updates) systems.Identify and report potential OS-level security threats or vulnerabilities (e.g.,missing patches) in AWS-hosted VMs. Required Skills and Qualifications : Technical Skills:Strong understanding of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL).Proficiency in basic Windows administration (e.g., Active Directory, PowerShell) and Linux administration (e.g., command-line tools, Bash scripting).Experience with basic OS patching processesFamiliarity with AWS core services (e.g., EC2, S3, VPC, IAM) and their integration with Windows and Linux VMs.Knowledge of troubleshooting techniques for OS-level issues (e.g., high CPU usage,disk failures, patching failures) in cloud environments.Competence in command-line interfaces and scripting (e.g., PowerShell for Windows patching, Bash for Linux updates).Understanding of backup and recovery processes for Windows and Linux systems in AWS. Soft Skills:Excellent verbal and written communication skills for customer support and documenting OS and patching processes.Strong problem-solving and analytical skills to diagnose Windows, Linux, and patching-related issues.Ability to work independently and collaboratively in a fast-paced, cloud-focused environment.Customer-focused mindset with a commitment to resolving OS and patching challenges. Experience:1-2 years of experience in IT support, including hands-on work with Windows  and Linux operating systems and OS patching (preferred).Exposure to AWS or another cloud platform hosting Windows/Linux VMs is an advantage. Education:Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Certifications (Preferred):AWS Certified Cloud PractitionerMicrosoft Technology Associate (MTA): Windows Operating System FundamentalsRHEL Linux or equivalent Linux certification Additional RequirementsWillingness to work in shifts, if required, to provide 24/7 support for Windows and  Linux systems, including patching windows.Comfortable with remote collaboration/Mailing tools (e.g., Microsoft Teams, Outlook

AWS Support Engineer I - IN (AWS and Linux/Windows)

The Advanced Cyber Defense (ACD) team is a group inside the Citi Security Operations Center (SOC).  The ACD is a full-time threat hunt team that focuses on advanced threat analysis, custom threat detection techniques, process improvement and evaluation of new security tools and technology.  ACD team members are subject matter experts in multiple cyber security disciplines including threat hunting, content creation, network and end-point log analysis, malware analysis, Windows/Linux/Unix command line and scripting. ACD team member duties include but not limited to development of new SOC processes and procedures to enhance operations, research in emerging cyber security threats, participation and contribution as a Subject Matter Expert (SME) in major security events and provide guidance to SOC Tier 1 and SOC Tier 2 analysts.Qualified candidates should have strong analytical skills, a proven network security background with knowledge of associated tools, and the ability to conduct analysis against samples of malicious files in a lab environment.Principle Responsibilities:<ul><li>Projects:<ul><li>Conduct research on new technology offerings and determine applicability in Citibank’s SOC.</li><li>Evaluate and advise on the implementation and effectiveness of the cybersecurity safeguards to ensure that they provide the intended level of protection.</li><li>Development of new tools, processes and procedures to enhance SOC monitoring and analysis capabilities</li></ul></li></ul><ul><li>Process Improvement:<ul><li>Perform risk assessments and threat modelling to identify gaps in SOC monitoring capabilities and devise strategies to minimize the risk</li><li>Conduct online research of the latest cyber threats and ensure those can be detected by existing in-house technologies</li></ul></li></ul><ul><li>Automation:<ul><li>Identify redundant tasks and automate them to increase efficiency of the SOC team</li><li>Utilize SOAR to develop playbooks for automating complex use cases</li></ul></li></ul>Requirements:<ul><li>Security Operations Center / Threat Hunting / Incident Response experience and should be able to perform the SOC analyst Tier 3 duties in addition to having the following experience and advanced threat analysis skills:</li><li>4-6 years working in the security &amp; operations fields</li><li>Possessing strong fundamental knowledge of networks (TCP/IP) and operating systems (Windows/Linux)</li><li>Hands-on experience with cyber security solutions; SIEM, AV, NIDS, EDR etc.</li><li>Ability to investigate network traffic, read and interpret logs and packet captures, investigate email threats</li><li>Experience with cyber security incident response, web/shell programming as well as being familiar with malware and memory analysis techniques are advantageous</li><li>Fluency in English</li><li>Bachelor's Degree or higher preferred</li></ul>Desired Personal skills:<ul><li>Critical thinking and analytical skills</li><li>Good written and oral communications skills</li><li>Team player with the ability to work independently</li></ul>What we can offer you:By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:<ul><li>Cafeteria Program</li><li>Home Office Allowance (for colleagues working in hybrid work models)</li><li>Paid Parental Leave Program (maternity and paternity leave)</li><li>Private Medical Care Program and onsite medical rooms at our offices</li><li>Pension Plan Contribution to voluntary pension fund</li><li>Group Life Insurance</li><li>Employee Assistance Program</li><li>Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed</li><li>Flexible work arrangements to support you in managing work - life balance</li><li>Career progression opportunities across geographies and business lines</li><li>Socially active employee communities with diverse networking opportunities</li></ul>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.  #LI-OD1------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Information Security------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Accessibility at Citi</a>.View the "<a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law</a>" poster. View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law Supplement</a>.View the <a href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO Policy Statement</a>.View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency Posting</a>

Advanced Cyber Defense Analyst

Job Summary: Ensure accountability and security of data center inventory. Understand and adhere to company safety policies and procedures as well as documented inventory controls and practices. Provide service in alignment with Rackspace Core Values to include FANATICAL support. Work Location: Onsite Richardson, TX Shift: Monday to Friday from 8 AM to 4:30 PM CST. <h3>Responsibilities</h3><ul><ul><li>Manage and process internal tickets (with limited supervision). </li><li>Process equipment returning to secured inventory stockroom. </li><li>Execute physical movements of inventory. </li><li>Participate in regularly schedule inventory-related meetings. </li><li>Assist in training of new and existing controllers. </li><li>Stock materials following industry handling standards. </li><li>Process hard drives containing data through the drive wiping and destruction processes. </li><li>Complete all shipping and receiving documentation. </li></ul></ul><h3>Qualifications</h3><ul><ul><li>High school diploma or equivalent required.</li><li>5+ years of experience or ability to show familiarity with inventory industry standards. </li><li>Able to work a flexible schedule within a fast-paced, high-pressure environment. </li><li>Familiarity with productivity software including, but not limited to, Microsoft Office and email client software, including the creation of rules and folder organization. </li><li>Familiarity with electronic and computer components is a plus. </li><li>Basic knowledge of integrated inventory control system. </li><li>Basic knowledge of the cycle counting process. </li><li>Basic shipping and receiving experience.</li><li>Able to lift 60 lbs. overhead. </li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 </ul></ul>

Richardson

Inventory Control Specialist I

Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements, and add value to the customer/clients. Develops customer service department procedures. Liaises between customers and manufacturing, sales, order processing, and accounting to resolve status, production, delivery, and billing inquiries. Reviews SLA claims. Develops and manages service with speed and accuracy and all client/customer service delivery issues are resolved. Manages market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.Hybrid in San Antonio, TX<h3>Key Responsibilities</h3><ul><ul><li>Manages customer support functional activities for all products and contributes to overall service profitability. </li><li>Uses staff and systems in the customer support area efficiently and productively. </li><li>Improves quality and responsiveness of customer support staff and resources. </li><li>Improves interaction and service between customer support and other functional areas of company. </li><li>Manages technical customer support center specialists for all products. </li><li>Schedules staff to adequately handle call/e-mail volume at any point in time. </li><li>Monitors progress and number of telephone calls/e-mails made. </li><li>Manages personnel activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination, as necessary). </li><li>Contributes to overall service revenue. </li><li>Generates new and creative ideas to sell add-on services. </li><li>Promotes sales of various service options. </li><li>Promotes and maintains a high quality, professional, and service-oriented company image among users. </li><li>Manages company’s technical customer support center specialist activities. </li><li>Ensures resolution of customer problems received via the telephone and/or internet. </li><li>Coveys customer feedback to product development staff. </li><li>May develop opportunities for billable time with billable service managers. </li><li>Erroneous decisions will have a long- term effect on the company's success. </li><li>Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters. </li><li>Influences policymaking.</li></ul></ul><h3>Knowledge and Skills</h3><ul><ul><li>Intermediate understanding of the IT industry and various technologies</li><li>Intermediate knowledge of the Rackspace product portfolio, servers, and computer hardware</li><li>Intermediate understanding of Cloud technologies and working practices</li><li>Administrative Skills</li><li>AR/Billing Software Tools</li><li>Budget Management</li><li>Client/Customer Service</li><li>Coaching/Counseling</li><li>Cost-benefit Analysis</li><li>Customer Relationship Management</li><li>Data Analysis</li><li>ERP Software Skills</li><li>Formal Writing Skills</li><li>MS Excel Skills</li><li>Negotiation Skills</li><li>Presentation Building</li><li>Process Improvement</li><li>Public Speaking</li><li>Query Resolution Skills</li><li>Revenue Risk Assessment/Identification</li><li>Stakeholder Management (external/internal)</li><li>Technical Troubleshooting</li></ul></ul><h3>Qualifications</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>ITIL Certification preferred</li><li>8 - 10 years of relevant work experience required</li><li>A minimum of 2 years of experience in direct people management required</li></ul></ul>#LI-AW2

Senior Manager, Customer Success

Job Summary: Responsible for maintaining the operation and maintenance of all electrical, mechanical, life safety and monitoring equipment within the Data Center/Facility.  This equipment supports mission-critical servers and is expected to maintain 100% customer up-time. Responsibilities include maintaining facility appearance and integrity. A very unique aspect about tthis position is you'll be working with either AutoCAD or Visio to design datacenter layouts for our clients. Work Location: You’ll work onsite at our state of art Data Center located in Richardson, TX.Work Days/Hours: Sunday - Wed 5am to 3:30pmRight to Work: Due to this datacenter supporting some of our government customers this role is only open to US Citizens. <h3>Key Responsibilities: </h3><ul><ul><li>Oversee potentially medium impacting projects and coordinate the use of resources, project execution, &amp; communication. </li><li>Identify infrastructure risks and performance gaps. </li><li>Troubleshoot electrical and mechanical data center infrastructure.</li><li>Assist in facilitating Root Cause Analysis (RCAs) to ensure the recurrence of issues or incidents are eliminated. </li><li>Execute and assist in developing and documenting step-by-step methods of procedure (MOPs) for critical maintenances. </li><li>Execute and assist in the development of step-by-step Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) to drive the consistency of operation and quickly respond to incidents to return equipment to operation. </li><li>Supervise and manage scheduled maintenance of electrical, mechanical, life safety and monitoring equipment. </li><li>Oversee the monitoring equipment and other critical systems. </li><li>Assist in effectively leading Incident Management efforts in the event of system degradation/failures communicating the status to all levels and resolving the issue in a timely fashion. </li><li>Maintain meticulous 5S and housekeeping practices. </li><li>Use either AutoCAD or Viso to design datacenter floor plans to be given to clents. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Minimum of 5 years of relevant work experience.</li><li>High school diploma or equivalent required. </li><li>Advanced knowledge of HVAC, HV and LV switch boards, Transformers, Chillers, BMS (Trend), Fire Alarms, Sprinkler systems, UPS, Lead acid batteries, Generators, PDUs, and RPPs. </li><li>Knowledge of Health and Safety at work acts, i.e. method statements, risk assessments. </li><li>Knowledge of Building Automation and Power Management Systems.</li><li>Ability to use either AutoCAD or Visio systems. </li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 </ul></ul>

Data Center Facilities Engineer III

Job Summary: Rackspace is hiring for a Software Engineer IV.  In this exciting role you’ll be designing and creating a database from the ground up.  This is not maintaining something that someone else created... you will truly be creating it!    Work Location: US-Remote<h3>Key Responsibilities: </h3><ul><ul><li>Support high complexity customers and internal teams on an as-needed basis. </li><li>Collaborate with other teams on tools for systems automation and development. </li><li>Work in conjunction with multiple teams to make sure that Rackspace infrastructure and customer applications work harmoniously together.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>6+ Years of software engineering experience on mission-critical, enterprise level systems</li><li>6+ Years of Linux systems experience, ideally Ubuntu, SUSE and CentOS, Managing large scale complex applications</li><li>6+ Years professional experience in Python language to automate infrastructure workflow</li><li>Demonstrated Linux/Systems experience in hybrid (cloud, on-prem) environment</li><li>Experience with Ansible, Salt or similar configuration management tool to manage infrastructure as code</li><li>Experience working with cloud environments, primarily AWS</li><li>Experience using Infrastructure-As-Code to build large scale environments</li><li>Understanding of software development methodologies and practices, including agile development, continuous integration and continuous delivery</li><li>Experience in monitoring technologies like Sensu, Nagios, Icinga, Grafana, Prometheus</li><li>Understanding Kubernetes, container lifecycle and troubleshooting</li><li>Prefer- Hands-on knowledge of high-availability approaches such as load balancing, failover, clustering and disaster recovery</li><li>Prefer- Container management/orchestration experience</li><li>Prefer- Experience using LXD system containers</li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>Information on benefits is offered here:  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $128,300 - $188,210.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $136,600 - $200,310.·       The anticipated starting pay range for California, New York City and Washington is: $149,500 - $219,230. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-MF1 About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Software Engineer IV

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field</li><li>Leads others to solve complex problems</li><li>Works independently, with guidance in only the most complex situations</li><li>May provide functional leadership to teams or projects</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads a defined sales process for all Rackspace solutions.</li><li>Cultivates new business opportunities for new and/or existing accounts.</li><li>Meets with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced knowledgeable in professional sales training and sales process</li><li>Advanced understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Advanced knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>8 - 11 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul>Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: 117,900 – 207,350•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: 125,000 – 219,890•        The anticipated starting pay range for California, New York City and Washington is: 137,500 – 241,780•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Atlanta

Sales Executive IV - Atlanta, GA

Rackspace Technology is seeking an experienced Program Lead to join the Public Cloud Strategic Operations Team, focused on driving the execution of our AWS collaboration program.The Program Lead will oversee the execution of this multi-faceted program across all disciplines, including sales, marketing, delivery, product, alliances, finance, human resources, and legal. This individual will organize a cross-functional, matrixed team, manage deliverables, communicate status, escalate issues, and regularly meet with the Rackspace ELT.This role requires someone who can develop and implement new processes and workflows to meet program attainment metrics. Additionally, the Program Lead will refine existing processes as needed to ensure successful execution. They will direct and facilitate work across all teams, providing coaching and mentorship where necessary.The ideal candidate will have experience and expertise with AWS funding mechanics, AWS processes, and AWS field engagement. We’re looking for a team player who is a self-starter, a strategic thinker, and adaptable in proactively addressing challenges and driving solutions.Work location: Remote in the United States of America<h3>Critical Competencies </h3><ul><ul><li>Excellence: The ability to exceed expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. </li><li>AWS focus: The understanding and knowledge of AWS requirements, measurements, and success through collaborative and proactive problem-solving. </li><li> Agility: The ability to quickly adapt and respond to dynamic needs and expectations through innovative solutions; whether with Rackspace field teams or AWS. </li><li>Compassion: The ability to cultivate a positive and supportive environment across teams to effectively work together toward common goals; fostering trust within Rackspace and with AWS stakeholders. </li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Planning and execution of not only the program but multiple projects across the program. Some with highly complex requirements. </li><li>Planning and execution of the dedicated program including the program plan, timelines, milestones, financial management, performance metrics, and/or resource needs for a complex program. </li><li>Have a full understanding of all program/project requirements; both business and technical. </li><li>Collaboration with internal and external stakeholders, as well as coordinating across functions.</li><li>Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.</li><li>Tracks the success criteria, performance metrics, and Key Performance Indicators for the program.</li></ul></ul><h3>Knowledge &amp; Skills</h3><ul><ul><li>Expert-level knowledge of project and program management. </li><li>Expert-level knowledge of AWS processes and programs. </li><li>Excellent time management, communication, decision-making, presentation, human relations, and organizational skills.</li><li>Financial skills to develop, track, and report on the program budget. </li><li>Expert understanding of risk analysis, project reporting, and tracking. </li><li>Ability to manage matrixed program teams in diverse environments. </li><li>Proficient with MS Office tools, including Word, Excel, and PowerPoint. </li><li>Excellent attention to detail and complex problem-solving. </li><li>Ability to work autonomously with limited coaching. </li><li>Creative thinking and the ability to ‘think outside the box’ are essential. </li><li>Ability to communicate complex info and ideas in a simplified manner. </li><li>Ability to apply varying leadership skills and traits that create solutions and results in unexpected situations. </li></ul></ul><h3>Qualifications &amp; Experience</h3><ul><ul><li> High School Diploma or regional equivalent required. </li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute the degree requirement.</li><li>A minimum of 10 - 12 years of experience in the field of the role is required. </li></ul></ul><h3>Physical Demands </h3><ul><ul><li>General office environment. May require long periods sitting and viewing a computer monitor. </li><li>Moderate levels of stress may occur at times. </li><li>No special physical demands are required. </li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.The anticipated starting pay range for Colorado is: $116,100 - $170,280The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280The anticipated starting pay range for California, New York City, and Washington is: $135,300 - $198,440Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>.Work location: Remote in the United States of America#LI-AW1, #LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Program Lead - AWS Strategic Collaboration

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