G247SE3 - Information Systems Manager - Cleared
- Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
- Senior Remote Operations Manager responsible for the oversight of the following teams
- User Account Management team
- Tier 2 Remote Support team
- Remote Support team
- Problem Management
- Providing back up support to the following teams
- Availability Management
- Change Management
- Service Delivery
- Enterprise Management
- Escalation point for all teams for assistance with complex issues
- Approve all ServiceNow tickets
- Monitor SLAs and adjust team posture to improve performance as needed
- Monitor Staffing Levels against SLA performance and recommend changes as needed
- Worked directly with Management Office to resolve operational and customer impacting issues
- Provide backup coverage
- Recommended opportunities for new automations as well as enhancements to existing
Requirements
TS/SCI with poly required
- High School/GED and 25 years of related experience
- Bachelor of Science may be substituted for 5 years of experience
- Demonstrated experience in team leadership, strategic planning, and project management
- Senior Level Management
- Strong technical background with expertise in enterprise IT services
One of the Following Certifications Required:
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP
Desired:
- Ability to collaborate effectively across departments and with external stakeholders
- Excellent communication and interpersonal skills
Benefits