Distributor Operations Account Manager - Europe, Middle East and Africa

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Distributor Operations Account Manager who is ready to join our mission in creating a #CyberFit future! 

As the Distributor Operations Account Manager you will bring experience in Channel Management, Operations, and Business development with a focus on Distribution management. You will work as part of the Sales Channel Management organization, acting as an important member of a diverse, global team and managing a portfolio of Distributors. You will act as first point of contact to reactive Distributors, providing operational support and driving their engagement.

Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU'LL DO

• Act as the first and main point of contact for reactive Distributors with regards to day-to-day business operations as well as business and technology development within respective business lines.
• Build and sustain relationship with key decision makers and operational contacts on Distributors under responsibility.
• Drive evangelism and knowledge management on reactive Distributor’s end through rolling out tailored onboarding, training, and enablement programs.
• Work on expanding Acronis share of wallet through adding new logos and leveraging reactive Distriutor’s reach in service provider and reseller space.
• Work effectively across segments (Consumer, Corp, OEM) and lines of business to maximize partner revenue potential.
• Onboard and enable Distributors with Acronis sales and marketing tools and programs.
• Create, implement, execute and oversee promotional and incentive campaigns through/with reactive Distributor based on ROI plan as applicable.
•  Address partner-related issues, sales conflicts and pricing issues in a timely manner
• Identify prospect leads through reactive Distributors and engage Presales and support to drive sales process.
• Work with sales team to advance opportunities to closure, including Presales and support
• Deliver reactive Distributor forecast/pipeline and business activity as required to the Acronis sales management team.
• Enter account/opportunity details in SalesForce and provide timely and regular updates including revenue, status, decision makers and next steps.
• Stay current with latest developments in marketplace and competitor activities.
• Enable data-driven decisions through return of investment oversight and analysis.
• Drive and ensure compliance with Acronis programs, policies, processes, tools, and standard operating procedures.
• Assit with reporting on regional Distribution performance as required.
• Key KPIs for the position: incremental revenue, churn rate (% of partners leaving the program), service provider and reseller reach, Distributors’ enablement status, and Acronis services attach rate.

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)  

• 3+ years of total channel sales/development/account management experience
• Bachelor’s degree or equivalent experience
• Experience with managing account operations and driving complex issues to resolution
• Ability to sell through others and high-energy personality to deliver results
• Proven record of success in achieving sales targets, and desire to perform in competitive industry
• Ability to navigate all altitudes within the partner org, from executives, line managers and individual sellers to marketers and specialists
• Displays exceptional personal and business ethics and moral character
• Strong internal customer focus with desire to learn all aspects of the business
• Has strong functional, analytical and strategic thinking with project management skills
• Experience with Key Performance Indicators (KPI) and return on investment (ROI) oversight will be considered an advantage
• Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
• Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities
• Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies
• Strong presentational, communication, interpersonal, organizational, and time management skills
• Fluent in English
• Working knowledge of MS Office and CRM applications (Salesforce)
• Passion and commitment to succeed by working hard and never giving up

*Please submit your resume and application in English 

WHO WE ARE 

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost. 

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.  

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. 

WE OFFER 

Competitive Benefits  

• Employee recognition and referral bonus programs 
• Hybrid and flexible working models 
• 25 days paid annual leave 
• Supplementary health insurance for employees and family members, including dental treatment and childbirth bonus 
• Monthly sports card for employees and family members  
• Monthly public transport card 

Office Benefits   

• Convenient and modern office location in state of the art building including office massage and game rooms 
• Free parking for cars and bicycles 
• Free office lunch vouchers 
• Team-building and social activities  

Professional Development  

• Global mentorship program 
• Trainings, certifications and professional development activities 
• Participation in conferences and seminars 

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 

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