Sr Manager, Delivery Excellence Leader-IN

India - RemoteIndiaAsiaFebruary 21, 2024

Delivery Excellence Leader-Public CloudGrade- Sr ManagerJob Profile Summary RackspacealeaderinCloudComputingislookingforatalentedleaderbasedoutofitsGurugram/NCR/Remote office. We are looking for an outstanding Delivery Excellence Leader to help us drive and maintain excellence in the delivery of our global programs. Delivery Excellence Leader will be responsible for ensuring delivery meets our own and clients’ expectations across our Public Cloud Services Service Lines. As an expert in delivery, you will lead a revitalized approach to delivery excellence, ensuring there is a clear and codified approach, and the best practice is applied in Services delivery through an embedded, fit-for-purpose Delivery Excellence (DE) framework. This is an extremely critical role with the responsibilities of building and managing Service Delivery Quality across Service Lines in Public Cloud Services. Key Responsibilities:Delivery Excellence Leader will be responsible for build, operate and governance of Delivery Excellence functions of Rackspace Public Cloud.Delivery Excellence Leader will be responsible to setup Service Delivery Quality metrics with defined target for different line of services and to measure service delivery quality, governance and improve month on month. The Delivery Excellence Leader will ensure the timely delivery of projects while ensuring adherence to project management best practices and defined processes. Develop and maintain best practices and process guidelines for both professional and managed services.Ensure that project teams adhere to project management best practices and deliver quality work. Provide regular project status updates to key stakeholders and ensure that project documentation is up-to-date and accurate. Build DXI framework and manage DXI dashboard to measure the delivery standards.Establish a Delivery Excellence function and ensure the successful delivery of engagements within defined SLAs and SLOs.Demonstrate cross-organizational agility, effective communication, and leadership skills.Maintain an in-depth knowledge of clients' business and industry, anticipating and addressing opportunities and issues as they arise.Defining and operationalization of device excellence metric.Governance and review of operationalization of device excellence metric with different stake holders.Ensure managing operational metric parameters like Service Level Agreements (SLAs), Customer Satisfaction (CSAT), Response Time, Mean Time to Resolve (MTTR), Cost Efficiency and Continuous Improvement. Skills Required ·       Seasoned IT-Infra Delivery Excellence leader with strong experience in building Service Delivery Excellence function, Service Delivery quality metrics, defining targets, operationalization and Governance for IT Services business or leading Consulting/SI organizations. ·       Should have Minimum Lead Auditor certification in ISO27000 OR ISO 20000     Good exposure on Agile Practices, ITIL, Migration Process·       Should have defined Policies, Procedures, templates as part of different Quality Standards like ISO 27000, ISO 20000, Cloud Migration, Agile, CMMI, ITSM·       An excellent understanding of project delivery and effective track record of supporting large-scale and/or complex projects and programs to achieve excellence.·       An excellent understanding of relevant business processes that enable delivery excellence.·       Significant experience working in or closely with Corporate/business services to improve delivery processes.·       Deep knowledge of the application of formal Program and Project Management (PPM) methods to guide successful delivery.·       Strong understanding of business transformation, process development and change principles.·       Outstanding stakeholder, inter-personal and relationship management skills, with highly developed influencing and negotiation skills·       Need strong understanding of Ø  Project monitoring and control processes. Ø  Estimation Process, Tools, and TechniquesØ  Metrics & Measurement – KPIs Ø  Agile methodology & Scrum frameworkØ  Verification & Validation Processes Ø  Cloud migration Processes Ø  Information Security management services. Ø  Infrastructure and cloud delivery.Ø  ITIL framework.·       Strong understanding of services business including commercial models, SLA’s. ·       The individual possesses experience in leading a Delivery Excellence team dedicated to supporting multiple Service lines.·       Strategic thinker who can plan and build long range plans. ·       Thorough knowledge of all areas of business operation including strategic and operational planning. ·       Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve. ·       Excellent time management, communication both oral and written, decision-making, presentation, human relations, and organizational skills.  Education ·       Bachelor’s degree in science, Engineering, Business, or a related field required. ·       Advanced degree preferred.  Experience ·       20+ years’ experience in Delivery Assurance/ Delivery Excellence in IT Services. ·       At least 10 years’ experience in playing role of Senior Manager Assurance or Execution Assurance role. About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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