Acronis

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Software Support Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
In this role you will be acting as liaison between the customers (Service Providers Partners) and internal Acronis resources. On a daily basis you will be dealing with various software related technical questions, via phone, email and chat, delivering best in class client experience.

WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs.</li>
<li>Perform technical analysis of customer problem and define plan for resolving it</li>
<li>Be responsible for building and maintaining strong relationships with partners</li>
<li>Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation</li>
<li>Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
</ul>


WHAT YOU BRING 
<ul>
<li>Fluent English (both verbal and written) and Hebrew (native)</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)</li>
<li>Ability to convey technical information effectively</li>
<li>Ability to analyze technical issues</li>
<li>Exceptional customer service approach and Excellent analytical skills</li>
</ul>
Would be considered plus if you have
<ul>
<li>Experience and knowledge of Linux/UNIX basics, CLI</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Herzliya

Cloud Software Support Specialist with English and Hebrew

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Partner Success Manager in Israel who is ready to join our mission in creating a #CyberFit future! 
As the Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best in class partner experience which is the key differentiator of Acronis.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up. 
 WHAT YOU'LL DO
<ul>
<li> Make a territory analysis and planning for dedicated geographies to identify top potential partners.</li>
<li>Align with Acronis Cloud Distributors for joint activities for channel enablement</li>
<li>Activate and enable new partners with Acronis sales and marketing tools and programs</li>
<li>Drive successful upsell \ cross sell initiatives so partner</li>
<li>Make partners sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner</li>
<li>Train new partners with existing and new products</li>
<li>Develop relationship with key decision makers on partner side</li>
<li>Support new partners on daily basis on business and technology development</li>
<li>Engage Acronis presales and Technical support teams</li>
<li>Key KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), number of Acronis services sold through the partner</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)  
<ul>
<li>5+ years  sales and marketing experience in the software industry</li>
<li>Equivalent industry experience</li>
<li>Channel sales\ Partner account manager \ Channel development position within a software vendor</li>
<li>In depth channel and field sales experience with understanding of cloud market business model</li>
<li>Strong presentation, communication and planning skills</li>
<li>Native/fluent Hebrew+English</li>
</ul>
*Please submit your resume and application in English 
WHO WE ARE 
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost. 
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in over 45 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.  
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. 
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-RK1

Partner Success Manager (Israel)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for someone who is ready to join us in creating a #CyberFit future and protecting the digital world!
 The Kernel Team Lead is a key role within the organization, reporting directly to the Head of Cyber Security department. This position is responsible for leading and managing the Kernel Team, overseeing kernel and system research and development tasks, managing projects delivery in tim, software architecture and interfaces design, as well as providing technical guidance and mentorship to team members. The Kernel Team Lead collaborates closely with security analysts, malware researchers, userspace developers, ensuring effective communication and coordination. Additionally, they are responsible for maintaining the existing codebase, resolving complex issues, and driving the professional growth of the team. 
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Lead and manage the Kernel Team, providing technical guidance, mentorship, and task assignment to team members distributed between Acronis offices.</li>
<li>Establish and maintain quality assurance and project management processes in the team to deliver required changes in time and with high quality.</li>
<li>Collaborate with security analysts, malware researchers, reverse engineers and userspace services developers to accomplish common tasks and ensure effective communication between teams.</li>
<li>Lead software architecture and interfaces design for both Windows, MacOS and Linux components developed and maintained by the Kernel Team, including integration with higher-level components or products from other teams.</li>
<li>Ensure timely maintenance of the existing codebase, including bug fixes in drivers and components, and coordinate efforts with other teams to investigate and resolve complex issues requiring cross-team collaboration.</li>
<li>Drive the professional growth of the Kernel Team members by sharing knowledge and experience in areas such as Windows internals, kernel-mode development, and information security.</li>
<li>Maintain awareness of development progress, current issues, and risks, and provide clear and concise communication to management.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Master's or Bachelor's degree in Computer Science, Information Security, or equivalent engineering education and experience.</li>
<li>At least 5 years of experience formally leading software development team</li>
<li>Strong estimation and project planning skills, including capacity planning and risk management</li>
<li>Extensive knowledge and coding experience in C/C++ languages, with deep knowledge of Windows platform internals, knowledge in MacOS and Linux kernel development specifics. Knowledge in the information security field and experience in developing security solutions are highly desirable.</li>
<li>Experience in the development of file systems and/or file system filters/minifilter drivers is a strong plus.</li>
<li>Experience in the development of network filter drivers, particularly Windows Filtering Platform drivers, is advantageous.</li>
<li>Minimum of 15 years of overall development experience on Windows, with 15+ years of experience in kernel-mode components development. Proficiency in writing asynchronous, thread-safe, and concurrent code is required, along with experience in writing production-grade code.</li>
<li>Advanced kernel-mode and user-mode debugging skills, with experience in developing extensions/plugins for any debugger being advantageous.</li>
<li>Strong reverse engineering skills, including experience with tools like IDA Pro. Good knowledge of assembly language on x86/AMD64 CPU architectures is necessary, and malware-specific analysis skills are highly desirable.</li>
<li>Proficiency in software architecture and interfaces (API) design, with experience in developing robust and scalable software solutions. Knowledge of performance analysis and tuning is beneficial.</li>
</ul>
WHO WE ARE:
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances
 #LI-WC1

Kernel Team Lead

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Job Position and Company	Location	Tags	Posted
Cloud Software Support Specialist with English and Hebrew at Acronis	Remote Full Time Windows
Partner Success Manager (Israel) at Acronis	Remote Full Time Manager
Kernel Team Lead at Acronis	Remote Full Time Windows

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