Professional Services Director, Americas Cloud Practice

United States - RemoteUnited StatesNorth AmericaApril 12, 2024

Job Summary: Americas Professional Services director is responsible for managing the Cloud and Infrastructure business unit for Americas. The primary function of this role is to run a profitable professional Cloud and Infrastructure business with Sales, Solutioning and Delivery responsibility. Partnering with field sales team growing the Cloud and Infrastructure services in Americas. Professional Services business includes primary Public Cloud consulting, implementation, and system integration business for all the major Hyperscalers. This role will also work closely with all Public Cloud Hyperscaler in developing business plan and grow the Cloud and Infrastructure business.

Key Responsibilities:

    • P&L leader for Cloud and Infrastructure for Americas with responsibility for revenue, margin, and utilization targets.
    • Strategy - Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives.
    • Sales: Responsible for growing the professional services in America working with Filed Sales and Go To market team.
    • Sales: Lead Solution and advisory led sales with existing and new customers.
    • Pre-Sales- Actively participate in presales activities, deal reviews for the Professional services business.
    • Solutioning: Solutioning differentiated offering for customers helping them achieve their business objectives.
    • Delivery: Responsible for delivering large and complex Cloud and Infrastructure professional services engagements across Americas
    • Delivery: responsible for delivering engagements successfully with high customer satisfaction.
    • Partner- Partner with Hyperscalers in creating strategic initiatives that would help the growth of business.
    • Partner: Establish one of the top consulting and professional services for our Hyper Scaler Partners.
    • Partner- Work with Offering and marketing organization to create market defining offers and lead the sales and deployment of those offers.
    • Team Management – As a manager of manger lead a large team of consultants, architects across the region.
    • Talent Management – Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent including Enterprise Architects and Consultants with strong application architecture and transformation background.
    • Operational Excellence: Maintain a healthy utilization for the team.
    • Operational Excellence: Forecast accurately revenue, margin, utilization for business.
    • Operational Excellence: Represent business in front of Senior Leaders and customers.
    • Cross-organizational agility, communication, and leadership.
    • Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace.
    • Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise.


    • Seasoned P&L leader with strong experience in running Cloud and Infrastructure business for Hyperscalers or leading Consulting/SI organizations of 150M+
    • Strong understanding of technology and standard practices around architecting and developing professional services engagements.
    • In depth knowledge of Hyperscaler /Cloud offerings and services to build and deliver services around them.
    • Strong experience of leading customer discussions and winning deals based on solution strength.
    • String delivery experience of successfully delivering large consulting engagements.
    • Strategic thinker who can plan and build long range plans.
    • Thorough knowledge of all areas of business operation including strategic and operational planning.
    • Proven leader in developing, marketing, and selling technology based consulting and professional services offerings and grow Cloud and Infrastructure business.
    • Ability to lead teams of technical sales, consultants, and project management functions.
    • Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve.
    • Excellent time management, communication both oral and written, decision-making, presentation, human-relations, and organizational skills.
    • Must be a strong presenter to technical audiences.
    • Attention to detail in all areas of the work.


    • Bachelor’s degree in Computer Science, Engineering, Business, or a related field required.
    • Advanced degree preferred.
    • High school diploma or equivalent required.

Experience, Travel & Location:

    • 15+ years’ experience building, and leading technology focused Professional Services businesses.
    • 12+years architecting advanced enterprise-class solutions using traditional and new technologies.
    • Travel Time: Ability to travel up to 25-50% as needed.
    • This is a virtual role; candidate needs to be based in US.
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •The anticipated starting pay range for Colorado is: $128,300 - $188,210. •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $136,600 - $200,310. •The anticipated starting pay range for California, New York City and Washington is: $149,500 - $219,230. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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