Online Sales Development Representative II - San Antonio, TX

United States - RemoteUnited StatesNorth AmericaFebruary 27, 2024

Identifies and qualifies prospective customers via inbound channels (Chat, incoming phone calls, and form submissions) and makes outbound sales contact (including cold calling) to develop leads until they are ready to engage with a sales executive.  Will use a combination of automated tools and manual activity to record sales prospecting activity in computer-based tracking systems. Responsible for a basic understanding of Cloud Hosting, Rackspace solutions and value proposition, and providing a fanatical interaction with every prospective customer.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

    • Requires working knowledge and experience in own job discipline and broadens capabilities.
    • Continues to build knowledge of the company, processes and customers.
    • Performs a range of assignments related to job discipline.
    • Uses prescribed guidelines or processes in analyzing situations.
    • Receives a moderate level of guidance and direction.

Critical Competencies

    • Processes and summarizes key findings from a range of information sources, recognizing when more information is required to better understand a situation; generates different solutions and weighs the pros and cons of each.
    • Is competitive in generating new business opportunities that result in positive commercial contributions.
    • Develops in-depth understanding of prospect’s organization, key offerings, and business goals and challenges to better understand their needs.
    • Gathers and documents information (e.g., background, role, scope of responsibility) about prospect’s key leaders/decision makers and gains awareness of their differing perspectives and styles.
    • Builds working knowledge of prospect’s industry, including market trends and economic challenges, and competitive market.
    • Participates in industry associations to develop a professional network; takes advantage of networking opportunities to meet new prospects.
    • Utilizes existing data and resources to identify prospects that meet the profile for our products, services, and solutions.
    • Asks customers for referrals and proactively calls on them to share the value proposition of our products, services, and solutions to maintain a pipeline of prospects.

Key Responsibilities

    • Responsible for maintaining and working a pipeline of marketing qualified leads until they meet the criteria to be passed to engage with a Sales Executive.
    • Responsible for meeting a monthly quota of qualified leads passed to Sales.
    • Takes inbound sales chats from, inbound sales calls, and responds to form submissions from current and prospective customers. 
    • Utilizes available product information to engage with potential customers regarding Rackspace products.
    • Conduct needs analysis and determine prospects pain points to determine how the Rackspace solution will speak to those needs. Researches market segments to identify potential customers and makes first contact.
    • Develop new business via telephone and mass communication such as email and social media to introduce the Rackspace solutions and identify appropriate buyers within the target market.
    • Prepare and analyze lead pipeline reports and dashboards.


    • Requires expanded conceptual knowledge in own job discipline and broadens capabilities.
    • Understands key business drivers; uses this understanding to accomplish own work.
    • Basic knowledge of simple configurations in cloud computing preferred.


    • Lead generation expertise to include the ability to identify and develop new business prospects from multiple sources including inbound channels, prospect lists, events, and individual research.
    • Strong communication skills with the ability to interact predominantly with senior leadership within prospect company.
    • Ability to build and cultivate prospect relationships by initiating interactions and conducting follow-up communications in order to move qualified leads through the sales funnel.
    • Ability to identify key buying influencers within these prospects to determine budget and timeline.
    • Ability to manage data for new and prospective clients in company’s CRM, ensuring all communications are logged, information is accurate, and documents are attached.
    • High energy and not easily discouraged.
    • Customer centric mindset.


    • High School Diploma or General Educational Diploma (GED) required .
    • Bachelor's Degree in a field related to the role required (business, marketing, or technology related field). At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.


    • 2 - 4 years of experience in the field of role preferred.


    • The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •       The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •       The anticipated starting pay range for Colorado is: 37,200 – 65,340•       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: 39,400 – 69,300•       The anticipated starting pay range for California, New York City and Washington is: 43,400 – 76,230•       Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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