Director, Employee Experience

United Kingdom - RemoteUnited KingdomEuropeMay 17, 2024

We are seeking a dynamic and strategic leader to join our team as the Director of Employee Experience. In this role, you will collaborate closely with leaders and key stakeholders across Rackspace and be responsible for planning, developing, leading, and executing a comprehensive internal communications strategy that fosters engagement, alignment, and connectivity. As Director of Employee Experience, you play a critical role in enhancing the employee experience, driving organizational culture, and aligning communication efforts with the broader strategic objectives Rackspace. In addition, you will plan, develop, execute and lead a Racker Engagement strategy that makes Rackspace a Best Place to Work Globally.

Key Responsibilities

    • Lead a high-performing team of internal communications and engagement professionals, providing guidance, mentorship, and support to ensure the successful execution of global communication and engagement initiatives.
    • Develop and implement a strategic internal communications plan that supports the company's goals and objectives, while ensuring alignment with the CEO, Chief Human Resources Officer, Operating Unit Presidents, Marketing and Communications.
    • Establish and maintain multiple channels for the distribution of internal messaging, including email, newsletters, digital signage, social media platforms, and other innovative communication and management tools.  
    • Provide management for a wide-ranging portfolio of Internal Communications initiatives, projects, and events.
    • Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationships.
    • Collaborate with cross-functional teams to create compelling content that informs, inspires, and engages employees at all levels of the organization.  Demonstrate high proficiency in co-creating internal communications from the voice of our people.
    • Oversee the development and management of an internal employee communications portal or Intranet, ensuring it is user-friendly, easy to navigate, and equipped with features that facilitate real-time connection and co-creation among employees.
    • Drive continuous improvement in communication and engagement processes and practices, leveraging data and feedback to measure effectiveness, identify areas for enhancement, and optimize strategies.
    • Interacts frequently with internal and external customers and vendors, particularly in problem resolution, crisis management, and employee relations.
    • Serve as a trusted advisor to senior leadership, providing strategic counsel and guidance on internal communication matters, and representing the voice of employees in decision-making processes.


    • Bachelor’s degree in communications, Public Relations, Human Resources, or related field.
    • Minimum of 8 years of experience in Employee engagement and communications, with a proven track record of developing and executing strategic communication plans in a complex organizational environment.
    • Demonstrated leadership experience, including the ability to build and motivate high-performing teams, manage competing priorities, and drive results in a fast-paced, deadline-driven environment.
    • Strong interpersonal skills, with the ability to build relationships, collaborate effectively with cross-functional stakeholders, and influence outcomes at all levels of the organization.
    • Excellent written and verbal communication skills, with a keen attention to detail and the ability to convey complex information clearly and compellingly.
    • Proficiency in digital communication tools and platforms, including content management systems, social media channels, and employee engagement platforms.
    • Knowledge of IT industry trends and best practices in communications and employee engagement is highly desirable.
    • Demonstrated project management skills inclusive of management of scope, budget, and deadlines.
    • If you are a strategic thinker, innovative problem solver, and collaborative leader with a passion for employee engagement and communications, we invite you to join our team and help shape the future of IT.
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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