Rackspace

Technical Project Manager

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.We are looking for an experienced Security Consultant with Data Loss Prevention expertise, to support and drive our 'Virtual DPO' (DPO-as-a-service) offerings. You will align to the needs of the customer, which may include helping to architect the technical aspect of data protection, as well as helping to define the governance framework for data information security and work with technical teams to help implement DLP solutions for our customers. The ideal candidate will have a proven track record in Data Classification and Handling, Data Discovery, enabling DLP policies and Monitoring, as well as reviewing Structured and Unstructured Data. We are looking for hands-on experience in the technical implementation of DLP solutions e.g. Microsoft Purview, Symantec, Forcepoint, Trellix<b>, </b>McAfee, Digital Guardian, Trend Micro, etc. <b>Location</b>: This role will be based 3 days p/week on-site with the customer (Central London). <h3>Job Description</h3><ul><ul><li>Serve as the primary contact and customer liaison for the technical side of all data protection related matters.</li><li>Identify risky data elements and deploy data loss prevention measures.</li><li>Review data architecture and make recommendations for data discovery capabilities (both structured and unstructured data).</li><li>Enable data classification and handling capabilities for unstructured data, likely using native Microsoft 365 tools.</li><li>Align technical data protection measures with corporate risk appetite.</li><li>Build use cases for Data Access Management (DAM) and Data Access Governance (DAG), and deploy suitable measures, ideally leveraging existing cloud-native capabilities.</li><li>Participate in the Data and Information Technology Governance Committees.</li><li>Preparing and implementing various appropriate GDPR/Data Protection guidelines, policies and notices;</li><li>Assisting in proactively designing risk mitigations strategies, procedures and guidelines adapted to emerging privacy, cloud, AI and cybersecurity threats, market industry developments and regulatory changes.</li><li>As the Security business continues to grow its Virtual DPO footprint, you may be required to lead a team of Security Consultants.</li><li>You will be responsible for developing new services, and improving existing ones, and communicating these services to stakeholders.</li><li>You should be comfortable liaising with internal key stakeholders at all levels (up to CxO level), influencing complex decisions. </li></ul></ul>#LI-LP2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Security Consultant (Data Loss Prevention)

Cloud Sales Executive- SGMust have Public cloud sales expereince.JD and more detailsCommercial seller focused in SG and ASEAN region5 - 7 years of technology related business to business sales experience, demonstrating a successful track record of accomplishing sales targets.PRIMARY PURPOSE Drives the full sales cycle to win and grow strategic accounts for Rackspace. Utilizes industry and strategic knowledge to execute large, complex, strategic, business changing deals. Penetrates and wins customer while also making them a net promoter. Leverages an established network of references to win credibility.Sales cycle: 6 - 24 Months.Medium to large Commercial - Enterprise segment customers.Customer centric mindset, with the ability to interface with support team on a daily basis.Moderate to highly complex configurations.Sells to high-level, up to C-suite management.Technology sales experience, ideally selling managed/professional servicesHyperscaler experience<b>KEY ACCOUNTABILITIES</b>Builds and owns the account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and accounts assigned to them.Builds and owns integrated portfolio plan to prioritize activities targeted at named acquisition prospects and strategic accounts.In partnership with regional sales manager, finalizes named prospect and account lists, providing input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy (additions will be limited).Coordinates with Marketing to select targeted marketing plays to run for named prospects; assists Business Development Reps in executing market/prospect plays.Leads sales process for all Rackspace solutions, particularly large, complex, multi-cloud pursuits requiring cross functional collaboration.Collaborates with Service Delivery Managers to proactively identify and invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.Builds deep knowledge of customer business goals and industry to position Rackspace’s technology solutions for future growth.Conducts targeted prospecting within assigned and named accounts.Engages potential client to understand high-level needs and verifies right fit for Rackspace solution and to qualify leads based on set framework.Leads efforts to create proposal for solution to prove value add.Leads the negotiation, closure, and documentation of customer contracts and renewals (for customers with growth potential).Collaborates with prospective customers to select the best solution to meet their needs out of the full product portfolio.Recognized as an expert within Rackspace.Proactively identifies and participates in the resolution of complex problems that impact the direction of the business.Develops and delivers innovative strategies that benefit customers and/or clients.Leads major business projects which impact a region or entire function.Contributes to the development of annual organizational objectives/priorities.Key Performance Indicators:Meets or exceeds sales targets.Meets or exceeds pipeline targets.Ensures documentation necessary for the deal is properly maintained and updated and provides leadership updates on status, resources, and financial information.Creates advocates out of clients by delivering fanatical customer experience and leverages client advocates to drive additional sales.<b>PERSON SPECIFICATIONS: Knowledge/skills/abilities</b>Business knowledge to understand customer needs and strategy and apply the value of Rackspace solutions to their specific situation.Must have the experience and business savvy necessary to interact directly with CTO, CIO, VP and other senior roles within the customer organization.Must have the business connections to gain access to new customers through self-directed referrals and customer penetration activities.May be regarded as the expert in their particular job family.Requires in-depth expertise and/or breadth of knowledge of own job family and of other job families within the job function.Able to anticipate business and industry issues and recommend new and innovative approaches to respond.Able to communicate the same message in a different way to both technical and business oriented people. Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.Able to influence others in decision-making.Superior negotiation skills and the ability to negotiate with many personality types.Effective time management skills and the ability to work numerous projects at the same time.Strong problem solving skills and a high level of patience and the ability to nurture.Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.<b>EXPERIENCE</b>Requires B2B sales experience in Managed or Cloud Hosting industry.6 - 9 years of experience selling technical products, software, or SaaS in a B2B environment.Proven track record of exceeding sales and revenue targets, getting immediate results while building repeatable processes, and selling innovative technologies to medium and large organizationsSuccessful acquisition sales experience, incorporating value/service selling in business or marketing required.Experience in all facets of sales: outbound lead generation, follow up, pipeline management, training, and closing skills required.Documented success in closing revenue generating business and successful history working under a quota required.Previous strategic selling experience required.Bachelor's Degree in Sales, Marketing, Business or a related field required.<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Singapore

Raffles Place

Cloud Sales Executive- SG

Rackspace is seeking a highly accomplished Program Manager to join the Public Cloud Business Operations Team, focused on driving execution of critical initiatives as structured programs for the Public Cloud Business Unit.  This role requires someone who will think both at a strategic and programmatic level and be able to effectively drive processes and consistency across the business and deliver impactful business outcomes. The individual needs to be comfortable working with and engaging senior leaders while managing priorities in a fast-paced, complex environment.   The Program Manager leads a program(s) from start to finish and orchestrates across a variety of stakeholders for core deliverables. Responsible for collaboration across all program stakeholders, senior management, and the business community implementing the solution.  We're looking for an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business.    <b>Career Level Summary:</b> General instruction on routine tasks, detailed instruction on new assignments. May provide work direction to individual contributors.  <b>Key Responsibilities:</b> Planning and execution of dedicated program(s) including the program plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs.   Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes  Defines and tracks the success criteria and performance metrics] and Key Performance Indicators for the program.   Works with cross-functional (e.g., GTM, product, delivery) stakeholders to design compliant complex programs from initiation to delivery, with minimal coaching.   Produces collateral (e.g., proposals, strategy walking deck, executive reports) to communicate program status and tracking.  Identifies and scopes opportunities to develop new programs and improve current ones. Identifies and provides solutions to root problems (e.g., root-cause analysis), defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the defined program plan.   Drives clarity in complex program issues and strives for simplification .   <h3>Knowledge: </h3><ul><ul><li>Expert level knowledge of coordinating and monitoring projects/programs from initiation through delivery.  </li><li>Expert level knowledge of all areas of business operations and organizational interactions.  </li><li>Excellent time management, communications, decision making, presentation, human relations, and organizational skills. Trained in project methodologies or comparable industry experience.  </li><li>Experienced in development of project/program planning elements, to include scheduling, resourcing, communication, and implementation of plans.  </li><li>Financial skills to develop, track and report on the program budget.  </li><li>Ability to develop, maintain, and report on schedules in MS Project or other similar tools.  </li><li>Expert understanding of risk analysis, project reporting, and tracking.  </li><li>Experience with industry-recognized project management methodologies and tools.  </li><li>Ability to manage matrixed program teams in diverse environments.  </li><li>Proficient with Visio and MS Office tools, including Word, Excel, and PowerPoint.  </li><li>Excellent attention to detail and complex problem solving.  </li><li>Ability to work autonomously with limited coaching.  </li><li>Creative thinking and the ability to ‘think outside the box’ are ESSENTIAL.  </li><li>Ability to communicate complex info and ideas in a simplified manner.  </li><li>Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.  </li><li>Ability to successfully work and promote inclusiveness in small groups. </li><li>Expert level proficiency in MS Excel and Powerpoint </li><li>Excellent organization and communication skills </li><b>Education</b> <li>High school diploma or equivalent required </li><li>Bachelor’s Degree in Computer Science degree or equivalent experience required </li><b>Experience</b> <li>A minimum of 10 years of total program management experience required </li><b>Certifications</b> <li>Six Sigma – Black Belt preferred   </li><li>ITIL Certification preferred </li><li>Project Management (PMP) Certification preferred </li><b>Physical Demands</b> <li>General office environment </li></ul></ul>

Program Manager

<b>Location:</b>Bangalore <b>Job Type:</b> Full-Time <b>About the Role:</b> We are seeking a skilled Data Modeller with a strong background in the Insurance industry. The ideal candidate will have experience working with industry data models or building custom models. Familiarity with Databricks and Lakehouse architecture is highly advantageous. <h3>Key Responsibilities: </h3><ul><ul><li>Analyze and translate business needs into data models. </li><li>Develop conceptual, logical, and physical data models to support business processes. </li><li>Has experience in building data models for core domains: Customer Master data, Claims, Underwriting, Actuary, Customer Complains/support  and Finance. </li><li>Design and implement effective database solutions and models to store  </li><li>Work closely with data architects, data engineers, and database administrators to create and manage data systems. </li><li>Ensure data models comply with internal and external audit requirements. </li><li>Oversee the migration of data from legacy systems to new solutions. </li></ul></ul><h3>Requirements: </h3><ul><ul><li>Proven experience as a Data Modeller in the Insurance industry. </li><li>Experience with industry data models or building custom data models. </li><li>Exposure to data modeling tools such as ER/Studio, ERwin, or PowerDesigner. </li><li>Strong knowledge of SQL and database management systems like Oracle, SQL Server, or MySQL. </li><li>Familiarity with Databricks and Lakehouse architecture. </li><li>Excellent analytical and problem-solving skills. </li><li>Strong communication and collaboration skills. </li><li>Experience with cloud technologies like Azure or AWS. </li><li>Knowledge of ETL processes and data warehousing concepts. </li></ul></ul>

India

Bangalore

Data Modeller - Insurance

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field</li><li>Proactively identifies and solves problems that impact the management and direction of the business</li><li>Contributes to the development of the organizational function strategy or product or business strategy</li><li>Progression to this level is typically restricted on the basis of individual capabilities and business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Take overall consultative sales leadership for the new business and/or customer relationships with a select base of high value customers.</li><li>Create and implement account development strategies that succeed in exploiting the full business potential of the customer base, in line with business targets and objectives (Annual revenue, account growth through new business (MRR), Army of Promoters (NPS)</li><li>Maintain and agree a twelve-month business account plan, forecast and appropriate reporting framework.</li><li>Understand and position the whole product portfolio, including cloud and applications services to ensure future growth and retention.</li><li>Develop close relationships at every appropriate level and fully understand the business, buying and decision-making process of the accounts.</li><li>Build strategic relationships and Rackspace credibility within the target organization and comfortably engage at all levels of the Customer’s leadership team.</li><li>Proactively seek opportunities to create new revenue streams including joint Business Development activity for new and/or existing enterprise accounts.</li><li>Front all negotiations and tender submissions and facilitate and manage key communications between the company and the Customer to the highest professional standards.</li><li>Maintain a high awareness and knowledge of corporate market, industry and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.</li><li>Work with channel and sales reps to create and support the execution of joint business plans with key partners to drive profitable revenue and new customer acquisition for Rackspace Hosting</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Installed base growth - revenue.</li><li>Execution of new sales opportunities - MRR</li><li>Access to new departments / divisions</li><li>KPIs, documentation, process tracked via Salesforce.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Focused on Professional Services - emphasis in cloud is a positive.</li><li>Consultative selling</li><li>Cloud solutions with emphasis on AWS and Azure</li></ul></ul><h3>Skills</h3><ul><ul><li>Client/Customer Service</li><li>New Account Acquisition Skills</li><li>Strong verbal communications</li><li>Excellent listener</li><li>Data-driven Decision Making</li><li>Analytical Skills</li><li>Negotiation Skills</li><li>Buying Process Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>A plus but not necessarily a must - AWS and Azure Certificates in sales training</li><li>Other recent certificates in cloud technology training</li></ul></ul><h3>Experience</h3><ul><ul><li>15+ years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Local travel up to 90%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>187,200 – 329,230</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>198,500 – 349,030</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>218,300 – 383,900</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Sacramento

Government Services Sales Executive VI - Sacramento, CA - Remote

<b>Job Summary</b>The Senior Vice President, Global Head of AI Business Development is a key leadership role responsible for driving the strategic growth of the organization by identifying, developing, and managing high-impact partnerships, alliances, and business opportunities in the AI industry. This individual will play a critical role in shaping and executing the company’s global business strategy to maximize market penetration, revenue growth, and competitive advantage in the rapidly evolving AI landscape. Job Responsibilities include:<h3>Strategic Leadership: </h3><ul><ul><li>Develop and implement a comprehensive global business development strategy for AI solutions and services.</li><li>Identify emerging market trends, competitive dynamics, and new business opportunities in AI to guide strategic planning.</li><li>Collaborate with senior leadership to align business development initiatives with organizational goals and vision.</li></ul></ul><h3>Partnership Development:</h3><ul><ul><li>Build and manage strategic alliances with key stakeholders, including technology partners, enterprise clients, research institutions, and government agencies.</li><li>Lead negotiations for partnerships, joint ventures, and licensing agreements to accelerate growth and innovation.</li><li>Cultivate relationships with C-suite executives and decision-makers across industries.</li></ul></ul><h3>Revenue Growth:</h3><ul><ul><li>Drive revenue growth by identifying and capitalizing on high-value opportunities in global markets.</li><li>Oversee the development and execution of go-to-market strategies for AI products and services.</li><li>Monitor sales pipeline and ensure consistent achievement of revenue and profitability targets.</li></ul></ul><h3>Team Management:</h3><ul><ul><li>Recruit, mentor, and lead a high-performing global business development team.</li><li>Foster a culture of innovation, collaboration, and results-oriented performance.</li><li>Establish clear performance metrics and accountability frameworks for the team.</li></ul></ul><h3>Industry Leadership and Advocacy: </h3><ul><ul><li>Represent the company at industry conferences, events, and forums to establish thought leadership in AI.</li><li>Advocate for the adoption of ethical AI practices and promote the organization’s contributions to the AI ecosystem.</li><li>Stay abreast of regulatory developments and compliance requirements in the AI industry.</li></ul></ul><h3>Knowledge, Skills and Experience required for the job:</h3><ul><ul><li>Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or equivalent advanced degree preferred.</li><li>15+ years of experience in business development, sales, or strategy roles, with a focus on technology or AI.</li><li>Minimum of 5 years focused on AI solutions or related technologies</li><li>Proven track record of driving significant revenue growth and managing complex global partnerships.</li><li>Deep understanding of AI technologies, trends, and applications across industries.</li><li>Strong strategic thinking and problem-solving abilities.</li><li>Exceptional negotiation, communication, and interpersonal skills.</li><li>Ability to navigate complex, matrixed organizations and manage cross-functional teams.</li><li>Strong analytical and financial acumen to assess market opportunities and ROI.</li><li>Experience working in startups, Fortune 500 companies, or high-growth technology firms.</li><li>Familiarity with global markets, cultural nuances, and international business practices.</li><li>Knowledge of cloud computing, machine learning, and emerging AI technologies.</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. The anticipated starting pay range is $245,000 - $385,000. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here: <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">Rackspace Benefits – Rackspace Technology Careers</a>

Senior Vice President, Global Head of AI Business Development

<b>Role</b>: Market Research Analyst We are looking for Market research Analyst ( Secondary research ) along with Bid management experience. <b>Job Description</b>: Conduct secondary research to provide analysis and actionable intelligence to determine growth opportunities, market positioning, and strategic business direction. Gather and evaluate relevant market, prospect, and competitor information to determine threats, benchmark against competition, and regularly advise of activities – acquisitions, marketing efforts, press releases, etc. Conduct studies to determine sales trends, market share, with the intention to identify opportunities to grow sales, strengthen market share, and increase profitability. Develop information research and analysis methodology by partnering with business to validate the secondary research findings and scrutinizing them with company’s business/ market/ product leaders. Experience on supporting the End to End Bid Management process for creating quality proposal documents prepared in response to formal RFP/ RFQ/ RFIs or informal business need requests Identify and drive creation of resuable artefacts to showcase Rackspace expertise in all areas data, cloud, app modernization, etc. Manage and own centralized repository comprising of existing collaterals.  <b>Skill Requirements</b>: Expert in PowerPoint, Excel &amp; Word Ability to present research and analysis information in infographic model Knowledge and understanding of Cloud industry Good to have skills: Power BI, Salesforce Reporting, Any reporting tools

Gurugram

Marketing Research Analyst ( Bid Managment)- US Shift

Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function</li><li>Solves unique problems that have a broad impact on the business</li><li>Contributes to the development of organizational sub-function strategy</li><li>Progression to this level is typically restricted on the basis of business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for full sales cycle from lead to close.</li><li>Builds and owns account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and strategic accounts assigned to them.</li><li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base.</li><li>Provides input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy.</li><li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays.</li><li>Leads defined sales process for all Rackspace solutions.</li><li>Conduct targeted outbound prospecting within assigned accounts. Collaborates with sales support on outbound efforts and lead generation activities.</li><li>Utilizes business relationships to drive new business opportunities for new and/or existing enterprise accounts.</li><li>Engage potential customer to understand high-level needs and verify right fit for Rackspace solution and to qualify leads based on set framework.</li><li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process.</li><li>Lead efforts to create proposal for solution to prove value add. Provides customers with Rackspace product offering based on facts and an understanding of their current/future business needs and objectives.</li><li>Develops and delivers innovative strategies that benefit customers and/or customers.</li><li>Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale.</li><li>Leads the negotiation, closure, and documentation of customer contracts and renewals.</li><li>Recognized as an expert within Rackspace.</li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business</li><li>Identifies opportunities to create promoter Partners &amp; Customers and works to identify new ways to leverage our product set in order to delight them.</li><li>Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams.</li><li>Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures.</li><li>Utilizes business relationships to drive new opportunities.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledgeable in professional sales training and sales process</li><li>Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.

Vietnam

Sales Executive V - Vietnam Remote

Job Profile Summary As a Low Code Developer, you will play a key role in designing, developing, and maintaining low-code business processes to meet our business needs. You will leverage your understanding of low-code platforms, develop a strong business operations context and best practices to create scalable and efficient solutions, creating significant impact in a fast-paced and innovative environment.  Career Level Summary • May act as an informal resource for team members with less experience • Provides solutions to problems in situations that are atypical or occur infrequently based on existing precedents or procedures. • Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines • Solves complex problems • Works independently, and receives minimal guidance • May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives • Acts as a resource for colleagues with less experience • Level at which career may stabilize for many years or until retirement  Critical Competencies • Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. • Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. • Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. • Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. • Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.  Key Responsibilities • Collaborate with stakeholders, including business analysts, designers, and subject matter experts, to gather requirements and translate them into low-code applications • Design and develop high-quality low-code applications / processes • Customize and extend the functionality of low-code platforms through code snippets, reusable components, and integrations with external systems • Optimize low-code applications for performance, scalability, and maintainability. • Conduct process reviews and provide constructive feedback to junior developers, ensuring adherence to low-code process standards and best practices • Work closely with cross-functional teams to understand business requirements, identify opportunities for low-code development, and propose innovative solutions • Proactively troubleshoot and debug complex issues in low-code applications, and implement effective solutions in a timely manner • Stay updated with the latest trends and advancements in low-code development, and proactively share knowledge and insights with the team • Participate in Agile process iteratively creating and developing applications • Understanding of data structures, relational data, and interfacing with APIs • Provide First Pass Yield data and ability to report success status using tools such as Splunk or New Relic  Knowledge • Rackspace Low Code Orchestration uses proprietary software, and so candidates are not expected to have prior experience and knowledge of these associated products. • The successful candidate will be a fast-learner, able to solve complex problems and possess a strong attention to detail.  Skills • Microsoft Office 365, • Amazon Web Services/EC 2. • Strong problem-solving skills • Strong Programming Knowledge  Education • Bachelor's degree  Experience • At least 7 years of related experience

Low Code / DevOps / Automation/ Process Engineers III

Job Description Summary:<b>EXP - 5-8yrs</b><b>Location - Gurgaon</b><b>Shift - UK Shift</b>**<b>Gender Diversity candidates only</b>This role involves assessing the performance of associates who interact with existing customers, with a particular focus on evaluating voice, accent, and language skills for employees whose first language is not English. The QA Specialist will monitor inbound and outbound calls, emails, and chat responses to gauge associates’ demeanor, customer service, and adherence to company policies and procedures. You will collaborate with a global/regional team, working closely with trainers and leadership to align with organizational needs and expectations. This role is crucial for maintaining high standards of customer interaction and ensuring that all associates meet the company's quality benchmarks in communication.     <b>Job Description:</b>The Global Technical Operation (GTO) team is seeking a Quality Assurance Specialist committed to meticulous quality. This role involves assessing associates' performance, focusing on voice, accent, and language skills for non-native English speakers. The QA Specialist will monitor calls, emails, and chats to evaluate demeanor, customer service, and adherence to policies. You will collaborate with a global team, working closely with other trainers and leadership to meet organizational needs. This role is crucial for maintaining high standards of customer interaction and ensuring associates meet the company's communication quality benchmarks.<b>Description:</b>* Develop and implement quality measurements to track service and product improvements.. * Execute quality improvement activities, focusing on voice, accent, and language proficiency for non-native English speakers.. * Conduct call audits, analyze results, and provide detailed performance reports.. * Provide coaching and feedback to employees based on call audits.. * Conduct language training for new hires and refresher sessions for existing employees.. * Design and refine quality assurance standards and processes, incorporating language and communication skills.. * Ensure compliance with industry quality and safety standards.. * Create detailed reports documenting errors, issues, and improvement areas.. * Collaborate with the development team to enhance customer service training.. * Deliver customer service trainings, including:* Communication: Voice &amp;amp; Accent, Mastering Tone of Voice, Intensive Grammar Workshop, Email Writing Workshop. * Customer Service: Foundation of Fanatical Call Handling, Customer Service Management. * Cultural Awareness: Employee Value Proposition, Compassion Through Empathy, Challenges and Culture, Building Harmonious Global Workplace. . * Update class curriculum to align with QA auditing criteria.. * Handle classroom logistics, maintain records, and organize surveys related to training delivery.. * Maintain and improve standards for service reliability and performance.. * Audit calls, emails, and chat responses, emphasizing voice and language assessment.. * Meet all QA SLA and metrics related to communication and customer service skills.. * Conduct monthly call calibrations with leadership to ensure consistent assessment criteria.. * Provide regular feedback to training teams on trends and gaps identified from audits.. * Complete weekly one-on-one feedback coaching sessions with employees, focusing on communication and customer service improvement.. * Participate in calls with leads/mentors to enhance organizational performance.. * Provide regular performance feedback to team leaders and managers.. * Improve existing quality forms, processes, and standards.. <b>Knowledge and Skills</b>* Call Auditing and Analysis: Expertise in evaluating calls, chats, and tickets using established frameworks and parameters, with strong analytical skills to identify trends and improvement areas.. * Coaching and Feedback: Proficiency in providing constructive feedback and coaching to employees, enhancing their communication and customer service skills.. * Language Training: Ability to design and deliver effective language training programs for new hires and existing employees, focusing on voice, accent, and language proficiency.. * Quality Assurance Standards: Familiarity with industry standards and best practices for quality assurance in customer service, ensuring compliance with relevant regulations and guidelines.. * Customer Service Excellence: In-depth knowledge of customer service principles, including techniques for handling difficult customers and resolving issues effectively.. * Communication Skills: Strong verbal and written communication skills, with an understanding of effective communication techniques, including tone of voice and cultural nuances.. * Data Analysis and Reporting: Ability to analyze call audit data, create detailed reports, and use performance metrics to drive continuous improvement and inform decision-making.. Education* Graduate degree.. Experience* 5-8 years of experience in Technical Support Customer Service - inbound and outbound support, with a strong grasp of customer service dynamics and technical troubleshooting.. * Coaching and Feedback: Over 2 years of experience in coaching employees to enhance communication and customer service skills.. * Language Training: Skilled in designing and delivering language training programs for new hires and existing employees, focusing on voice, accent, and language proficiency.. * Quality Assurance: Hands-on experience in call auditing, performance analysis, and reporting, with knowledge of industry standards and best practices.. * Customer Service Training: Developed and delivered comprehensive training programs on communication skills, customer service management, and cultural awareness.. * Performance Metrics and Reporting: Proficient in analyzing performance metrics, identifying trends, and creating reports to drive continuous improvement.

Quality Assurance Specialist IV - IN( Technical Support)

Job Summary: We’re hiring a Senior Java Engineer with a strong background in large scale distributed systems. You’ll work on one of the largest distributed systems in the world, running on thousands of machines and handling petabytes of data. You’ll be developing infrastructure and solving many technical challenges in the areas of distributed computing frameworks, data structures and algorithms. You will be designing and implementing next generation services.  Our customer is embarking on a transition from on prem to Public cloud infrastructure, and you will work on a complete Java stack that serves hundreds of billions of transactions daily.  <h3>Key Responsibilities</h3><ul><ul><li>Create well-designed, documented, and tested software features that meet customer requirements.</li><li>Identify and address product bugs, deficiencies, and performance bottlenecks.</li><li>Participate in an agile delivery team, helping to ensure the technical quality of the features delivered across the team, including documentation, testing strategies, and code.</li><li>Help determine technical feasibility and solutions for business requirements.</li><li>Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.</li><li>Leverage technical knowledge to cut scope while maintaining or achieving the overall goals of the product.</li><li>Leverage technical knowledge to improve the quality and efficiency of product applications and tools.</li><li>Willingness to travel to client locations and deliver professional services</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Bachelor’s degree in computer science or related field of study.  Master’s degree is preferred.</li><li>Cloud Certifications are preferred. </li><li>5+ yrs experience developing applications in Java within a GCP environment. </li><li>3+ years required with at least one other programming language such as <a href="http://node.js/" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Scala, Python, Go, C#, Typescript, Ruby.</li><li>3+ years of experience as a technical specialist in Customer-facing roles.</li><li>Experience with relational databases, including designing complex schemas and queries.</li><li>Experience developing within distributed systems or a microservice based architecture.</li><li>Experience with Continuous Integration and Continuous Delivery (CI/CD).</li><li>Good exposure to Infrastructure as Code (IaC), Continuous Integration and automated deployment.</li><li>Strong practical application development experience on Linux and Windows-based systems.</li><li>Must either be a US Citizen or a US permanent resident. </li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a><b>Information on offered is here:</b>  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. ·       The anticipated starting pay range for Colorado is: $116,100 - $170,280.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280.·       The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-MF1 <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Senior Java Engineer

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. As part of our commitment to our customers, we are dedicated to helping enable creative, automation-based solutions for all sizes of businesses and require an experienced Cloud Engineer to join our team. The ideal candidate will have several years’ experience with Google Cloud design and implementation. You will be working in a dynamic environment and encouraged to come up with innovative solutions to technical problems, analyze and prioritize problems, putting users at the heart of every decision. You will ideally have proven experience in multiple GCP deployments. Your engagements will see you working directly with customers and prospects. You will have confidence in knowing your skills (and limitations), you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others. <b>Work Location: </b>Remote (Ontario, Alberta, and British Columbia)<h3>Key Responsibilities</h3><ul><ul><li>Own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stake holder’s needs. </li><li>Deliver solutions that solve for new levels of complexity, scale, and performance, and in turn, enable breakthrough innovations. Create and apply frameworks, methods, best practices, and artifacts that deliver prescriptive guidance to customers, and publish and present the min large forums and across various media platforms. </li><li>Technical depth and hands-on implementation experience of various practices and tools in the DevOps toolchain. </li><li>Comfortable rolling up their sleeves to design and code modules for infrastructure, application, and processes. </li><li>Design, Build and maintain cloud-based application that uses Google Kubernetes Engine</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Security in GCP</li><li>Networking in GCP</li><li>GKE and overall compute in GCP, including GCE</li><li>GCP Storage - Spanner, Cloud SQL, MemoryStore, GCS, etc.</li><li>Automation and operations in GCP</li><li>GCP Observability, GKE Observability and GCP Logs/Metrics/Traces.</li><li>Datadog, New Relic and Synthetic Testing. </li><li>Bachelor’s degree, or equivalent experience, in Computer Science, Engineering. or a related field. </li><li>4+years of experience as a technical specialist. </li><li>3+years of hands-on experience of programming in languages with the following Python, Java, and GO.  </li><li>Subject Matter Expert level practical Linux administration skills in a Cloud or Virtualized environment. </li><li>Expert level familiarity with automating cloud native technologies, deploying applications, and provisioning infrastructure using bash, python, or GO.</li><li>Expert Knowledge of the primary Google services (compute engine, load balancing, Cloud Storage) </li><li>Experience with automating cloud native technologies, deploying applications, and provisioning infrastructure. </li><li>Expert level knowledge and Hands-on experience with Infrastructure as Code utilizing Terraform.  </li><li>·Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Cloud Build (Google) and/or GitLab. </li><li>Hands-on experience with microservices and distributed application architecture utilizing containers, Kubernetes, and/or serverless technology. </li><li>Experience with seamless/automated build scripts used for release management across all environments. </li><li>Experience with the full software development lifecycle and delivery using Agile practices.</li><li>In depth understanding of IP networking, VPN's, DNS, load balancing and firewalls. </li><li>Willingness to travel to customer locations as needed. </li><li>Experience with multi-cloud architecture and deployment.</li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>#LI-JR1#LI-Remote</ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sr. GCP Cloud Engineer

<b>JOB PROFILE SUMMARY </b>Conducts in-house classes for entry level to senior personnel. Prepares and teaches classes. Prepares and maintains training materials and documentation.<b>CRITICAL COMPETENCIES</b>• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.<b>KEY RESPONSIBILITIES</b>Delivers training ½ day or more with multiple media methods. Applies needs analysis framework with help and understands potential business outcomes. Utilize Instructional Design principles to build learning (lesson) plans and create effective course materials. Promotes out of classroom activities to enhance learning. Create blended learning experiences.<b>KNOWLEDGE</b>• Basic knowledge of the processes, procedures and expectations of technical and customer support organizations• Basic understanding of training methods, utilizing different approaches and technologies• Basic knowledge of company's products and application areas<b>EDUCATION &amp; EXPERIENCE</b>Any fulltime graduate.2 - 4 years of experience in the field of role required<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Business Trainer II-IN

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field</li><li>Leads others to solve complex problems</li><li>Works independently, with guidance in only the most complex situations</li><li>May provide functional leadership to teams or projects</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads a defined sales process for all Rackspace solutions.</li><li>Cultivates new business opportunities for new and/or existing accounts.</li><li>Meets with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced knowledgeable in professional sales training and sales process</li><li>Advanced understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Advanced knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>8 - 11 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>117,900 – 207,350</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>125,000 – 219,890</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>137,500 – 241,780</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Houston

Sales Executive IV - San Antonio, TX

<b>Job Profile Summary</b>Work with Sales executives and client partners to build proposal and program manage the RFX lifecycle. Apart from pursuits, this role will support the GTM team in building capability presentations, internal strategy presentations, build account plan, and analytical skills to develop reports around revenue and sales operations.Additionally responsible for managing and developing a workflow process for non-standard, large, complex pursuits requiring cross functional collaboration. Serves as internal support for structuring profitable, non-standard deals while protecting the value and timeline to final signature. Serves as the single source of continuity from opportunity development through implementation to service delivery, allowing quota bearing reps the opportunity to increase time spent on core selling activities and expand their capacity for more opportunities.<b>Please apply with a resume in English as interviews will be conducted in English.  This role is a hybrid role in CDMX and will report to our office 2 days a week. </b><h3>Responsibilities</h3><ul><ul><li>Prepare winning proposals that meet client business needs with attractive value propositions</li><li>Manage the response process against RFIs / RFPs and ensure that all the milestones and deliverables get met in a timely manner</li><li>Identify inter-dependencies and develop an overall bid project plan with tasks, milestones, deliverables, and associated timelines for proposal preparation activities and tracks. Manage the Bid plan throughout the Bid Process</li><li>Engage, coordinate within the Bid Team (Sales, presales, Delivery, etc) to help produce deliverables according to clients expectations, within time critical schedules</li><li>Organize/ Initiate a Solution Workshop/ calls to finalize, freeze the Sizing , Solution design as per the RFP requirements</li><li>Act as the initial escalation point for Bid-team issues. Formal progress/status reports published to Bid Team &amp; Leadership team</li><li>Facilitate pricing development</li><li>Ensure that compliance with all relevant aspects of Solution Design and Delivery process, business control, reviews and a timely closure of Approvals before Bid submission</li><li>Deliver a final approved proposal documents to the Client in accordance with Intellects business rules and standard processes</li><li>Provide support in Research and Collateral Development</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Large RFP management in IT or Consulting </li><li>A minimum 2-4 years of Bid-Management / Pre-Sales experience </li><li>Excellent communication; multi-stakeholder coordination skills </li><li>Strong Presentation skills</li><li>Critical thinking and creative mindset</li><li>Proven problem-solving and writing skills</li><li>Ability to effectively manage multiple tasks and changing priorities in a complex business environment</li><li>Ability to work under strict deadlines</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><b>Please apply with a resume in English as interviews will be conducted in English.  This role is a hybrid role in CDMX and will report to our office 2 days a week. </b>#LI-AW2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Bid Specialist (Hybrid - CDMX)

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. We are looking for a Machine Learning Architect with experience in cloud (AWS preferred) who is passionate about helping customers build AI/ML solutions at scale. Being an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a delivery team, helping to enable innovation by creating state of the art Machine Learning solutions that align to business goals.   This role includes responsibilities both as a Professional Services Machine Learning Architect and as a hands-on Machine Learning engineer on customer engagements.  The qualified Machine Learning Architect will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate &amp; mobilize resources, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated, driven, collaborative, passionate about machine learning, and want to have a direct positive impact on our customer's business. Strong communication skills and emotional intelligence are also needed to help develop a team that works with you.  <b>Work Location: Remote</b> <h3>Key Responsibilities:</h3><ul><ul><li>Design machine learning solutions and execute machine learning projects end to end from proof-of-concept stage to deployment in production using cloud native technologies and state of the art machine learning models.  </li><li>Be technically focused but work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed. </li><li>Be responsible for all phases of the project from problem definition, data annotation, model development, model deployment to end user documentation/training.  </li><li>Design the architecture of ML solutions on cloud platforms (AWS, Azure, GCP) including MLOPs. </li><li>Stay abreast of the latest developments. Read the latest published machine learning research and adapt the models to solve customer’s problems.  </li><li>Establish credibility by demonstrating technical excellence and delivering value through solutions you build.  Develop strong relationships with our customers. </li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Masters with 10+ years of experience or PhD with 6+ years of experience in Machine Learning, Natural Language Processing (NLP) and Deep Learning. </li><li>Minimum 5+ years of experience architecting and building Machine Learning solutions. </li><li>Minimum 5+ years of experience with cloud platforms (AWS, GCP, Azure).  </li><li>Experience building ML models and strong knowledge of ML techniques is required.  </li><li>Experience with hugging face, TensorFlow/pytorch, transformer architectures, prompt engineering, agentic systems, LLMs. </li><li>Strong coding experience in Python and architectural patterns like microservices. </li><li>Solid understanding of agile methodologies and experience in planning machine learning projects from inception to production deployment.  </li><li>Strong problem-solving skills and the ability to lead a team on “what’s next” when encountering a technical issue in a machine learning project. </li><li>Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. </li></ul></ul><h3>Travel:</h3><ul><ul><li>As per business requirements</li></ul></ul>$153,000 - $244,700 a yearThe following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information  applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $153,000 - $204,000The anticipated starting pay range for Hawaii and New York (not including NYC) is: $167,400 - $223,200The anticipated starting pay range for California, New York City and Washington is: $183,500 - $244,700Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance, and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1#LI-Remote#LI-USA#rackspace

San Diego

Machine Learning Architect (AWS)

Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function</li><li>Solves unique problems that have a broad impact on the business</li><li>Contributes to the development of organizational sub-function strategy</li><li>Progression to this level is typically restricted on the basis of business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for full sales cycle from lead to close.</li><li>Builds and owns account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and strategic accounts assigned to them.</li><li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base.</li><li>Provides input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy.</li><li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays.</li><li>Leads defined sales process for all Rackspace solutions.</li><li>Conduct targeted outbound prospecting within assigned accounts. Collaborates with sales support on outbound efforts and lead generation activities.</li><li>Utilizes business relationships to drive new business opportunities for new and/or existing enterprise accounts.</li><li>Engage potential customer to understand high-level needs and verify right fit for Rackspace solution and to qualify leads based on set framework.</li><li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process.</li><li>Lead efforts to create proposal for solution to prove value add. Provides customers with Rackspace product offering based on facts and an understanding of their current/future business needs and objectives.</li><li>Develops and delivers innovative strategies that benefit customers and/or customers.</li><li>Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale.</li><li>Leads the negotiation, closure, and documentation of customer contracts and renewals.</li><li>Recognized as an expert within Rackspace.</li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business</li><li>Identifies opportunities to create promoter Partners &amp; Customers and works to identify new ways to leverage our product set in order to delight them.</li><li>Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams.</li><li>Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures.</li><li>Utilizes business relationships to drive new opportunities.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledgeable in professional sales training and sales process</li><li>Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>201,900 – 296,120</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>215,000 – 315,260</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>235,200 – 344,960</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Enterprise Sales Executive VI - East/Central

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field</li><li>Proactively identifies and solves problems that impact the management and direction of the business</li><li>Contributes to the development of the organizational function strategy or product or business strategy</li><li>Progression to this level is typically restricted on the basis of individual capabilities and business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Take overall consultative sales leadership for the new business and/or customer relationships with a select base of high value customers.</li><li>Create and implement account development strategies that succeed in exploiting the full business potential of the customer base, in line with business targets and objectives (Annual revenue, account growth through new business (MRR), Army of Promoters (NPS)</li><li>Maintain and agree a twelve-month business account plan, forecast and appropriate reporting framework.</li><li>Understand and position the whole product portfolio, including cloud and applications services to ensure future growth and retention.</li><li>Develop close relationships at every appropriate level and fully understand the business, buying and decision-making process of the accounts.</li><li>Build strategic relationships and Rackspace credibility within the target organization and comfortably engage at all levels of the Customer’s leadership team.</li><li>Proactively seek opportunities to create new revenue streams including joint Business Development activity for new and/or existing enterprise accounts.</li><li>Front all negotiations and tender submissions and facilitate and manage key communications between the company and the Customer to the highest professional standards.</li><li>Maintain a high awareness and knowledge of corporate market, industry and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.</li><li>Work with channel and sales reps to create and support the execution of joint business plans with key partners to drive profitable revenue and new customer acquisition for Rackspace Hosting</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Installed base growth - revenue.</li><li>Execution of new sales opportunities - MRR</li><li>Access to new departments / divisions</li><li>KPIs, documentation, process tracked via Salesforce.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Focused on Professional Services - emphasis in cloud is a positive.</li><li>Consultative selling</li><li>Cloud solutions with emphasis on AWS and Azure</li></ul></ul><h3>Skills</h3><ul><ul><li>Client/Customer Service</li><li>New Account Acquisition Skills</li><li>Strong verbal communications</li><li>Excellent listener</li><li>Data-driven Decision Making</li><li>Analytical Skills</li><li>Negotiation Skills</li><li>Buying Process Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>A plus but not necessarily a must - AWS and Azure Certificates in sales training</li><li>Other recent certificates in cloud technology training</li></ul></ul><h3>Experience</h3><ul><ul><li>15+ years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>187,200 – 329,230</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>198,500 – 349,030</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>218,300 – 383,900</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Enterprise Sales Executive VI - Dallas

Enables cloud users to align their cloud technology adoption with their business strategies. Advises the world’s largest AWS, GCP, Azure, and other Cloud users on topics ranging from cloud architecture to organizational governance to cloud economics, driving efficient cloud adoption and usage for our clients. Consultation encompasses cloud architecture, big data analytics, finance, and business strategy. Analyzes complex, multi-cloud cost and performance datasets -- as well as organizational behavior andstrategies to derive insights, ecommend cloud adoption and management strategies, and optimize cloud use across whole organizations. Customer-facing role with cross-functional expertise and responsibilities. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Key Responsibilities</h3><ul><ul><li>Manage and deliver fast-paced, high-impact engagements with enterprise companies.</li><li>Build relationships with client-side and internal stakeholders to drive successful engagements.</li><li>Deliver recommendations on topics ranging from architectural optimization to organizational management.</li><li>Serve as a multi-cloud subject-matter expert, helping clients plan and execute efficient adoption and integration of cloud technologies and platforms.</li><li>Enable clients to understand and use their cloud data across technical and non-technical business units.</li><li>Derive insights and recommendations based on big data.</li><li>Assess client needs and provide elegant solutions and recommendations.</li></ul></ul><h3>Skills</h3><ul><ul><li>Significant customer-facing experience and success managing senior and executive stakeholders.</li><li>Proven experience working with big data, including tools or languages like SQL, Python, Tableau, etc.</li><li>Ability to manage multiple projects and deadlines smoothly.</li><li>Intermediate to expert proficiency in MS Excel and the ability to wrangle data to generate insights for exec stakeholders.</li><li>Intermediate to expert proficiency in MS PowerPoint.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Subject matter expertise in cloud platforms and services including AWS, Azure, and GCP.</li><li>Knowledge of Cloud Billing systems is a plus</li></ul></ul><h3>Education</h3><ul><ul><li>BS in Computer Science, Economics, Finance, or equivalent experience.</li></ul></ul><h3>Experience</h3><ul><ul><li>5+ total years of relevant experience, preferably in FinOps/Cloud/IT/Management consulting or similar roles.</li></ul></ul><h3>Certifications</h3><ul><ul><li>Cloud certifications (e.g., AWS Cloud Practitioner or Solutions Architect) preferred.</li><li>Bonus points for Cloud Management Platform experience or certs (e.g., CloudHealth, Cloudability).</li><li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><ul><ul><li><b>Fluent, Bi-lingual (Spanish and English): interviews will be held in English. </b></li><li><b> Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</b></li><li><b>This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b></li><li>#LI-JR1</li><li>#LI-Remote</li></ul></ul>

Cloud Business Consultant

ARSIEM

<b>About ARSIEM Corporation</b>At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients.  We provide support to multiple agencies across the United States Government.  ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients.  That means a career packed with opportunities to grow and the ability to have an impact on every client you work with. ARSIEM is currently looking for an <b>Information Systems Security Engineer 2</b> to participate as a security engineering representative on engineering teams for the design, development, implementation and/or integration of secure networking, computing, and enclave environments. This position will support one of our Government clients in Columbia, MD.<h3>Responsibilities</h3><ul><ul><li>Perform or review technical security assessments of computing environments to identify points of vulnerability and non-compliance with established Information Assurance (IA) standards and regulations and recommend mitigation strategies.</li><li>Validate and verify system security requirements definitions and analysis and establish system security designs. </li><li>Design, develop, implement, and/or integrate IA and security systems and system components, including those for networking, computing, and enclave environments to include those with multiple enclaves and with differing data protection/classification requirements. </li><li>Build IA into systems deployed to operational environments. </li><li>Assist architects and systems developers in identifying and implementing appropriate information security functionality to ensure uniform application of Agency security policy and enterprise solutions.</li><li>Support the building of security architectures. </li><li>Enforce the design and implementation of trusted relations among external systems and architectures. </li><li>Assess and mitigate system security threats/risks throughout the program life cycle. </li><li>Contribute to the security planning, assessment, risk analysis, risk management, certification, and awareness activities for system and networking operations. </li><li>Review certification and accreditation (C&amp;A) documentation, providing feedback on the completeness and compliance of its content.</li><li>Support security authorization activities in compliance with NSA/CSS Information System Certification and Accreditation Process (NISCAP) and DoD Risk Management Framework (RMF), the NIST Risk Management Framework (RMF) process, and prescribed NSA/CSS business processes for security engineering designs.</li></ul></ul><h3>Apply system security engineering expertise in one or more of the following to: </h3><ul><ul><li>System security design process</li><li>Engineering life cycle</li><li>Information domain</li><li>Cross-domain solutions</li><li>Commercial off-the-shelf and government off-the-shelf cryptography</li><li>Identification, authentication, and authorization</li><li>System integration</li><li>Risk management </li><li>Intrusion detection</li><li>Contingency planning</li><li>Incident handling</li><li>Configuration control</li><li>Change management, auditing, certification, and accreditation process</li><li>Principles of IA (confidentiality, integrity, non¬ repudiation, availability, and access control)</li><li>Security testing</li></ul></ul><h3>Minimum Qualifications</h3><ul><ul><li>A minimum of 14 years of experience as an Information System Security Engineer (ISSE) on programs and contracts of similar scope, type, and complexity is required.</li><li>Bachelor's degree in Computer Science, Information Assurance, Information Security System Engineering, or related discipline from an accredited college or university is required.  </li><li>DoD <a href="http://8570.01-M" rel="noopener noreferrer nofollow ugc" target="_blank">8570.01-M</a> compliance with IASAE Level2 is required</li><li>A CISSP or CASP is required for this position.</li></ul></ul><h3>Ability to perform the following job tasks:</h3><ul><ul><li>Participate as a security engineering representative on engineering teams for the design, development, implementation, and/or integration of secure networking, computing, and enclave environments</li><li>Participate as a security  engineering representative on engineering teams for the design, development, implementation, and/or  integration of IA architectures, systems, or system components</li><li>Participate as the primary  security  engineering representative on engineering teams for the design, development, implementation, evaluation, and/or integration of secure networking, computing, and enclave environments</li><li>Participate as the primary  security engineering representative on engineering teams for the design, development, implementation, evaluation, and/or integration of IA architectures, systems, or system components</li><li>Support the Government in the enforcement of the design  and implementation of trusted relationships among external systems and architectures</li><li>Apply knowledge of lA policy,  procedures, and workforce structure to design, develop, and implement secure networking, computing, and enclave environments</li><li>Support security  planning, assessment, risk analysis, and risk management</li><li>Identify overall security  requirements for the proper  handling of Government data</li><li>Interact  with the customer and other  project team members</li><li>Perform  system or network  designs that encompass multiple enclaves, including those  with differing data protection/classification requirements </li><li>Provide  security  planning, assessment, risk analysis, and risk management</li><li>Recommend system-level solutions to resolve security requirements</li><li>Support the Government in the enforcement of the design  and implementation of trusted relationships among  external  systems and architectures</li></ul></ul><h3>Preferred Qualifications</h3><ul><ul><li>Zero Trust</li><li>RMF/Risk Assessments, Network Architecture, System Modeling (Cameo) </li><li>Experience in spreadsheet development and data visualization</li></ul></ul>$175,000 - $196,000 a yearThe ARSIEM pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws.Benefits:For an overview of our benefits, please visit our benefits tab.<a href="https://www.arsiem.com/careers/" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.arsiem.com/careers/</a>Original Posting Date:2025-01-14<b>Clearance Requirement</b>: This position requires an active TS/SCI with a polygraph. You must be a US Citizen for consideration. <b>Candidate Referral</b>: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $10,000, and the referrer is eligible to receive the sum for any applicant we are able to place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Columbia

Information Systems Security Engineer Level 2 (ISSE 2)

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