ION Group

Software Developer - 853

Rackspace

<b>Overview </b>We are seeking an experienced Data Architect with extensive expertise in designing and implementing modern data architectures. This role requires strong software engineering principles, hands-on coding abilities, and experience building data engineering frameworks. The ideal candidate will have a proven track record of implementing Databricks-based solutions in the healthcare industry, with expertise in data catalog implementation and governance frameworks.  <b>About the Role </b>As a Data Architect, you will be responsible for designing and implementing scalable, secure, and efficient data architectures on the Databricks platform. You will lead the technical design of data migration initiatives from legacy systems to modern Lakehouse architecture, ensuring alignment with business requirements, industry best practices, and regulatory compliance.  <b>Key Responsibilities </b>Design and implement modern data architectures using Databricks Lakehouse platform Lead the technical design of Data Warehouse/Data Lake migration initiatives from legacy systems Develop data engineering frameworks and reusable components to accelerate delivery Establish CI/CD pipelines and infrastructure-as-code practices for data solutions Implement data catalog solutions and governance frameworks Create technical specifications and architecture documentation Provide technical leadership to data engineering teams Collaborate with cross-functional teams to ensure alignment of data solutions Evaluate and recommend technologies, tools, and approaches for data initiatives Ensure data architectures meet security, compliance, and performance requirements Mentor junior team members on data architecture best practices Stay current with emerging technologies and industry trends <b>Qualifications </b>Extensive experience in data architecture design and implementation Strong software engineering background with expertise in Python or Scala Proven experience building data engineering frameworks and reusable components Experience implementing CI/CD pipelines for data solutions Expertise in infrastructure-as-code and automation Experience implementing data catalog solutions and governance frameworks Deep understanding of Databricks platform and Lakehouse architecture Experience migrating workloads from legacy systems to modern data platforms Strong knowledge of healthcare data requirements and regulations Experience with cloud platforms (AWS, Azure, GCP) and their data services Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred <b>Technical Skills </b>Programming languages: Python and/or Scala (required) Data processing frameworks: Apache Spark, Delta Lake CI/CD tools: Jenkins, GitHub Actions, Azure DevOps Infrastructure-as-code (optional): Terraform, CloudFormation, Pulumi Data catalog tools: Databricks Unity Catalog, Collibra, Alation Data governance frameworks and methodologies Data modeling and design patterns API design and development Cloud platforms: AWS, Azure, GCP Container technologies: Docker, Kubernetes Version control systems: Git SQL and NoSQL databases Data quality and testing frameworks <b>Optional - Healthcare Industry Knowledge </b>Healthcare data standards (HL7, FHIR, etc.) Clinical and operational data models Healthcare interoperability requirements Healthcare analytics use cases

India

Gurugram

Data Architect (Azure and Databricks)

<b>Overview </b>We are seeking a senior QA Lead with extensive experience in quality assurance for data platforms and analytics solutions. This role requires expertise in testing methodologies for Databricks implementations, with a focus on healthcare data quality and compliance. The ideal candidate will have a proven track record of leading QA teams and establishing robust testing frameworks for modern data platforms.  <b>About the Role </b>As a QA Lead, you will be responsible for ensuring the quality, reliability, and compliance of Databricks-based Modern Data Platform implementations. You will lead the quality assurance strategy and execution for data migration initiatives from legacy systems, establishing testing frameworks, methodologies, and best practices to ensure successful delivery of high-quality solutions. <b>Key Responsibilities </b>Develop and implement comprehensive QA strategies for Databricks or Lakehouse platform implementations Establish testing frameworks, methodologies, and best practices for data testing Data platform Lead the testing of Data Warehouse/Data Lake migration processes from legacy systems to Databricks Design and implement automated testing solutions for data pipelines and analytics workflows Create and maintain test plans, test cases, and test data for complex data scenarios Implement data quality validation frameworks and monitoring solutions Ensure compliance with healthcare industry regulations and data governance requirements Collaborate with cross-functional teams to integrate quality assurance throughout the development lifecycle Lead and mentor QA team members, providing technical guidance and career development Establish metrics and reporting mechanisms to track data quality and testing effectiveness Identify and mitigate quality risks in data platform implementations Drive continuous improvement in testing processes and methodologies <b>Qualifications </b>Extensive experience in quality assurance for data platforms and analytics solutions Proven track record of leading QA teams for complex data implementations Experience with Databricks platform and Lakehouse architecture testing Strong understanding of data quality principles and methodologies Experience testing data migrations from legacy systems to modern platforms Knowledge of healthcare data requirements, regulations, and compliance standards Experience with test automation frameworks and tools for data solutions Strong understanding of data engineering and analytics workflows Experience with Agile testing methodologies Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred Professional certifications such as ISTQB, CSTE, or equivalent

QA Lead (Data Engineering)  - Modern Data Platform Implementation

<b>Job Profile :</b><b> Data Architect – Data Platform Managed Services – IN</b> <b>Job Description Summary</b> :The engineer will be responsible for managing and operating upon Azure environment covering Data Lake Storage, Databricks, Azure Data Factory, Synapse, Microsoft Fabric, Power Bi, Power Apps, Azure event hub serving multiple customers.The engineer will work closely with the customer and team to manage and operate cloud data platform focusing on Bug Fixs, Minor Enhancements, Non-run book based procedures focusing on bringing Continuous Improvement across the data platform ecosystem. <b>Job Description:</b>Provides operational support and guidance covering: Resolving bugs/ pipeline issues, facilitating RCA and retrospection of issues Minor enhancements including schema changes/column changes/ filters Perform non-runbook based work such as business logic clarifications. Custodian of the knowledge base and runbooks. Support the customer to take informed decisions on code changes for enhancements and new features. Carry out expert-driven improvements and optimizations.<a href="http://optimizations.KNOWLEDGE/SKILLS/ABILITY" rel="noopener noreferrer nofollow ugc" target="_blank"><b>KNOWLEDGE/SKILLS/ABILITY</b></a><b>:</b> Good hands on Azure Data Lake Storage, Databricks, Azure Data Factory, Synapse, Microsoft Fabric, Azure event hub, PowerBI, Tableau to read and write sql and stored procedures. Good hands on experience in configuring, managing and troubleshooting along with general analytical and problem solving skills. Excellent written and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. <b>JOB COMPLEXITY:</b>This role requires extensive problem solving skills and the ability to research an issue, determine the root cause, and implement the resolution; research of various sources such as Microsoft documentation that may be required to identify and resolve issues. Must have the ability to prioritize issues and multi-task. <b>SUPERVISION:</b>  Works under moderate supervision. <b>EXPERIENCE/EDUCATION:</b> Requires a Bachelor’s degree in computer science or other related field plus 9+ years of hands-on experience in configuring and managing azure data analytics solution.  Experience with Azure environment is desired. <b>PHYSICAL DEMANDS:</b> General office environment. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations.  Occasional travel, less than 10%. <b>POLICY COMPLIANCE:</b> Responsible for adhering to company security policies and procedures and any other relevant policies and standards

Azure Data Architect – Data Platform Managed Services – IN

<b>Job Summary:</b> The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. <b>Location/Hours:  </b>·       Onsite in our state-of-the-art datacenter located in Richardson, TX. ·       Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, and/or holidays,<b>Right To Work: </b> This role will be supporitng US Government customers and requires US Citizenship. <h3>Key Responsibilities: </h3><ul><ul><li>Responsible for monitoring and prioritizing an internal ticketing system to provide customer support</li><li>Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes</li><li>Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server</li><li>Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting</li><li>Installation or removal of fiber or copper cabling.  Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling</li><li>Installation of network device hardware including switches, firewalls, load-balancers and security appliances</li><li>Installation of hardware on storage devices including DAS and NAS arrays</li><li>Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Minimum 8-years experience working in a data center environment or equivalent technology background </li><li>Minimum 8-years  experience or ability to show familiarity with building, repairing or upgrading hardware components required</li><li>Minimum 8-years  experience in a customer service-oriented position preferred</li><li>High School Diploma or equivalent is required</li><li>Strong understanding of storage RAID configurations and requirements</li><li>Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.</li><li>Must be able to lift 50 lbs. overhead</li><b>Disover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a><b>Information on </b><a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>benefits</b></a><b> offered is here</b>.  </ul></ul>LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

DC Ops Technician IV

As the leading provider of multicloud solutions, Rackspace is seeking a Lead Engineer to play an integral part in the development of a new UK Sovereign focused business unit. Rackspace hosts large scale, mission critical environments and you will be expected to demonstrate a high degree of technical leadership in order to deliver world class technical service for a wide variety of technologies and applications.In this pivotal, autonomous and varied role, you will have the opportunity to utilise cutting edge technologies and techniques across a broad range of multi cloud platforms however with a key focus on Dell Powerflex, VMware and Microsoft Azure as part of the Rackspace UK Sovereign product portfolio. You will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.With a strong background in Enterprise grade customer environments, you will help customers manage change, minimise risk, optimise operations and support business growth through pro-active and personable interactions. You will build long-term customer relations, understanding their business goals and operational capability in order to best align and manage Rackspace resources and services, to drive outstanding customer outcomes.You will act as a senior escalation point, orchestrating technical teams and resources to provide seamless support for your customer’s strategy.The right candidate for the role will be adept at managing senior stakeholders, complex service delivery systems, co-ordinating Rackspace and customer teams around complex business and technical situations, always delivering within established timescales and exceeding customer’s expectations. To facilitate strong, personable customer relationships, ad hoc travel will be required to customer sites, with occasional international travel.<h3>Key Accountabilities</h3><ul><ul><li>Provide a Fanatical Experience™ to Rackspace employees and customers</li><li>Act as a consultative resource for customers to assist them in achieving their business objectives</li><li>Pro-actively seek opportunities to improve customer’s solution architecture and operations</li><li>Pro-actively seek opportunities to solve customer business objectives with the wide and diverse Rackspace product portfolio</li><li>Support Customers and Rackspace Programme and Project Managers in delivering strategic programmes such as Transformation/Modernisation</li><li>Ensure appropriate technical documentation is in place for customer solutions</li><li>Provide strategic and operational guidance that will allow customers to continually optimise their environments to achieve their business goals</li><li>Drive strong customer satisfaction (NPS) through opinionated advice and guidance</li><li>Own issues, and escalations and drive collaboration with other teams to find speedy resolutions</li></ul></ul><h3>Person Attributes</h3><ul><ul><li>Customer obsessed – works vigorously to earn and keep customers trust, and an ability to continually anticipate and meet their needs</li><li>A blend of commercial and operational acumen</li><li>Experience in owning of account planning activities, service improvement or business development activity</li><li>Versatile and able to thrive in a frequently changing customer service environment</li><li>Operates well working with technical and non-technical employees and very comfortable with autonomy</li><li>Experience of influencing and presenting to external customers</li><li>Ability to meet challenging targets within tight deadlines</li><li>Understanding of Service Management best practices frameworks such as ITIL</li><li>Exposure to operational management within a critical environment</li><li>Effective troubleshooting and analytical skills and ability to manage complex and technical projects</li><li>Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes borne out of a “can do” attitude and proactive outlook</li><li>Excellent written and verbal communication skills coupled with the ability to develop rapport and relationships at a variety of (external and internal) customer stakeholder levels</li><li>Strong customer focus, with an ability to continually anticipate and meet their needs</li></ul></ul><h3>Technical Capabilities (Required)</h3><ul><ul><li>Experience in architecting and managing production environments across Physical, Virtualised and Cloud technologies with a focus on Microsoft Azure</li><li>Experience delivering outcomes for UK Sovereign or UK Government customers</li><li>Experience of hosting web applications across a variety of Microsoft products</li><li>Experience of transformation and migrations from traditional VMware Virtualisation to Microsoft Azure</li><li>A good understanding of Microsoft technologies. Windows Server, Active Directory, IIS, SQL</li><li>Experience configuring and troubleshooting high availability solutions, Microsoft Windows and SQL Clustering and load-balanced Web Farms</li><li>A good understanding of Enterprise class Networking, Virtualisation and Storage technologies</li><li>A good understanding of security practices and tooling</li></ul></ul><h3>Desirable skills </h3><ul><ul><li>Industry qualifications from Microsoft, VMware, Cisco highly desirable</li><li>Experience of Windows and SQL Clustering</li><li>Understanding of Linux Kernel or related operating systems highly beneficial</li><li>DevOps methodologies understanding</li><li>Scripting skills in Python, PowerShell or other versatile scripting language is desirable</li><li>Working knowledge of common hosted web and database technologies</li><li>Understanding for agile software development methodologies and languages</li><li>Experience in planning and delivering End of Life upgrade programmes</li><li>Horizontal and vertical scaling knowledge within Private and or Public clouds</li><li>Basic knowledge in monitoring (Graphite, Logstash, Zabbix, Nagios, SCCM, SolarWinds etc.)</li><li>Public Cloud certifications in relevant fields</li></ul></ul>#LI-LP2#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United Kingdom

London

Lead Engineer

<b>JOB REQUIREMENTS:</b><b>Knowledge/Skills/Abilities:</b>•Work on appropriate level infrastructure tasks and tickets in the queue to plan, implement, and support virtual infrastructures.•Stays current with emerging technologies related to respective technology domain.•Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results.•Create great first impression Fanatical Support experience by serving customers and setting the correct expectation.•Ability to lead the VMware team in the absence of an immediate frontline manager.•Excellent ability to handle multiple tasks and prioritize work to maintain required productivity levels.•Excellent problem-solving abilities, coupled with a desire to take on responsibility.•Possesses advanced written and verbal communication.•Strong Knowledge of ESXi, VCenter, Zerto, SRM.•Intermediate Knowledge in vSAN, NSX, Windows and Linux.•Develops internal wikis and procedures for relevant technology domain.•Provides primary interface between the client and project manager for basic to intermediate projects.•Gathers data for reporting and analysis and works appropriate tickets in queue.•Acts as the primary interface for the client or project manager for basic to intermediate projects. •Understanding of storage best practices for SAN and NAS, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.•Implement large, complex enterprise-class solutions using Citrix, Microsoft, and VMware technologies. •Ensure the control, integrity, and accessibility of the VMware environment for the enterprise. •Perform regular checks of system components for errors and application of necessary corrective action.•Basic knowledge of Microsoft platforms and technologies including IIS and SQL Server.•Basic operating systems knowledge (Windows and Linux)•Basic network administration skills. Basic working knowledge of fiber channel SANS. •Basic working knowledge of NFS <b>Education:</b>•Bachelor’s degree in computer science, Management Information Systems, or a related field•5+ years of additional related experience may substitute for the degree requirement.  <b>Experience Required:</b>•4 - 5+ years of technical engineering and administration experience•Technical customer support experience in a cloud hosting/technology environment Physical Demands•May require long periods sitting and viewing a computer monitor.•May require work on non-traditional shifts.•Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.

Cloud Engineer III (VMware) - IN (Night Shift - IND)

<b>Job Description:</b>Pre-Sales Solution Architects provide commercial, technical, service and solution leadership. Using defined products and services with optional customisation, they partner with internal teams and external partners/ vendors to deliver solutions on time, specification, and budget. They are members of a pursuit team throughout the sales lifecycle providing resource and capability for the creation of solutions assisting in the objective for our customers technology and transformation initiatives. For larger and/or more complex opportunities, one or more Solutions Architects may work as part of a larger solutions/pursuit team with our Solution Leads, Solutions Directors and or Bid Management team and will be primarily responsible for delivering the technical and architecture components of the overall solution response. As role models for their discipline, Solutions Architects use their brand both internally and externally to inspire, encourage and develop the next generation of Solutions Architects. With coaching, mentoring, training and development, a pathway exists to become tomorrow’s Solution Lead or Team Lead.Shift timing: - APAC/EMEASalary Range: - 15,00,000/Annum - 25,00,000/ annumExperience: - 3-5 years<b>Technical requirements:</b>Should have atleast 1 VMware based VCP certification which is validShould have broad knowledge around Firewalls (Cisco/PA or similar)Load Balancers (F5/Citrix or similar)Network (Private/Public/HyperScaler connectivity)Storage (sSAN, DSAN, VSAN)Security (DDOS, WAF, Endpoint protection, Application security, CDN)Monitoring Tools (AppDynamics, NewRelic etc.) <b>Non-Technical skills:</b>Good communication and presentation skillsAbility to create system/architecture diagramTeam collaboration Knowledge sharingGrowth mindsetFocus on team and self-development <b>Nice to have:</b>More than 1VMware certification Multi-Cloud certification from Hyperscalers (AWS/GCP/Azure)Knowledge of Kubernetes/Tanzu/ContainersKnowledge of OpenStack/OpenShift₹15,00,000 - ₹25,00,000 a year

Hyderabad

Cloud Solution Architect I- Presales

<b>Rackspace Cyber Defense</b><b>Security Engineer – Level II (Threat &amp; Vulnerability Management)</b><b>About Rackspace Cyber Defence</b>Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services. <b>Our purpose</b> is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.<b>Our goal</b> is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a <b>proactive</b>, <b>threat-informed</b>, <b>risk-based</b>, <b>intelligence-driven</b> approach to detecting and responding to threats.<b>Our mission</b> is to help our customers:·       Proactively detect and respond to cyber-attacks – 24x7x365.·       Defend against new and emerging risks that impact their business.·       Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.·       Reduce their exposure to risks that impact their identity and brand.·       Develop operational resilience.·       Maintain compliance with legal, regulatory and compliance obligations. <b>What we’re looking for</b>To support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for an Indian based Threat &amp; Vulnerability Management Analyst to support Rackspace’s strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Threat &amp; Vulnerability Management Analyst, who has a proven record of accomplishment in the identification, evaluation, prioritisation and coordinating the remediation of threats and vulnerabilities across larger estate.As a Threat &amp; Vulnerability Management Analyst, you will be responsible for responding to threats posed across Customer on-premises, private cloud, public cloud and multi-cloud workloads environments. The primary focus to manage the vulnerabilities in customer environment, which may indicate malicious activity, and determining if threats are real or not. You will also be required to liaise closely with the customer’s key stakeholders to address the risk.<b>Key Accountabilities </b><b>Lead      vulnerability assessments and scans</b> using the      Qualys tool to identify security weaknesses across applications and      systems.Expertly      set up and configure the Qualys virtual scanner for comprehensive      assessments.Analyse and      assess vulnerability reports in a professional manner, ensuring clarity      and actionable insights for stakeholders.Prioritize      vulnerabilities based on risk assessment and produce detailed reports for      stakeholders.Collaborate      with IT and security teams to develop and implement remediation plans for      identified vulnerabilities.Track      remediation efforts and provide ongoing updates on progress to management      and clients.<b>Conduct      regular calls with clients to discuss vulnerability findings, remediation      strategies, and improvement recommendations.</b>Monitor      vulnerability remediation efforts and provide updates to management.Maintain      and optimize the configuration of the Qualys tool for accurate scanning      and reporting.<b>Stay      updated on emerging threats, vulnerabilities, and industry best practices      to enhance the vulnerability management strategy.</b>·       Conduct training sessions for staff on vulnerability awareness and management processes. Familiar with industry standard security best practices and vulnerability management process including compliance reporting.·       Willing to work in flexible working hours. <b>Skills &amp; Experience</b>·       At least <b>5 years</b> of experience as a Threat &amp; Vulnerability Management along with remediation.·       Need experience <b>driving the remediation process</b> and a strong understanding of <b>patch management.</b>·       Experience with vulnerability management tools such as <b>Qualys, </b>Tenable and Skybox.·       Experience of working in large scale, public cloud environments and with using cloud native security monitoring tools such as: -o   Microsoft Sentinel, <b>Microsoft Defender for Cloud</b> and <b>Microsoft 365 Defender</b>o   GCP (Google Cloud Platform) security tools such as Chronicle and Security Command Centreo   AWS (Amazon Web Services) security tools such as AWS Security Hub, AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail·       Knowledge of IT (Information Technology) security best practices including operating systems (Windows, Unix, Linux), end-user application, and network security.·       Good to have experience around VM process around APIs, Containers, Mobile.·       Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.·       Good communication skills and should be able to work with multiple geography customers.<b>Preferred Qualifications:</b>·       Computer science / Information Technology related Engineering degree preferred.Holding one of the following with      be good to have -  Qualys Certified SpecialistCISSPCISM CEH.

Security Engineer – Level II (Threat &amp; Vulnerability Management)

The Rackspace Senior Engagement Program Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  Work location:  This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only. <h3>Key Responsibilities:</h3><ul><ul><li>Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. </li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. </li><li>Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks. </li><li>Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. </li><li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. </li><li>Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise. </li><li>Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries. </li><li>Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. </li><li>Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. </li><li>Use prescribed guidelines or processes in analyzing situations. </li><li>Profile customer stakeholders to gain awareness of differing perspectives. </li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. </li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. </li><li>Identify methods for collecting data, performs data analyses and articulates findings. </li><li>Develop simple models to understand the potential impacts of decisions under various scenarios. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. </li><li>Minimum of 8 years of experience in the field of role required. </li><li>At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. </li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. </li></ul></ul><h3>Additional Requirements: </h3><ul><ul><li>Customer-facing consulting experience </li><li>Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. </li><li>At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP. </li><li>Technical background (software development/engineering, database/system design, IaaS) </li><li>Self-starter with results-oriented, proactive management approach </li><li>Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure</li><li>Ability to work in a fast-paced consulting environment and collaborate effectively as a team member </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel </h3><ul><ul><li>Occasional domestic/international travel less than 10%</li></ul></ul>Work location:  This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only. #LI-AW1, #LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Canada

Senior Engagement Program Manager

<b>Rackspace Security (Public Cloud)</b><b>Security Engineer L3 (Endpoint Security)</b> <b>About Rackspace Cyber Defence</b>Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services. <b>Our purpose</b> is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.<b>Our goal</b> is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a <b>proactive</b>, <b>threat-informed</b>, <b>risk-based</b>, <b>intelligence-driven</b> approach to detecting and responding to threats.<b>Our mission</b> is to help our customers:·       Defend against new and emerging risks that impact their business.·       Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.·       Reduce their exposure to risks that impact their identity and brand.·       Develop operational resilience.·       Maintain compliance with legal, regulatory and compliance obligations.<b>What we’re looking for</b>To support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for an Indian based Security Engineer, with a specialism in Endpoint Security to support Rackspace’s strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Sr. Security Engineer, who has a proven record of accomplishment in the design, delivery, management, operation and continuous improvement of enterprise-level Endpoint Security platforms or delivering Managed Endpoint Detection &amp; Response (EDR) services to customers. The primary focus will be on the design, implementation, management, operation and continuous improvement of cloud-native Endpoint Detection &amp; Response (EDR) platforms such as Crowdstrike Falcon or Microsoft Defender for Endpoint; used by the Rackspace Cyber Defence Center to deliver managed security services to our customers.You will also be required to liaise closely with the customer’s key stakeholders, which may include incident response and disaster recovery teams as well as information security. <b>Key Accountabilities</b>·       Ensure the Customer’s operational and production environment remains healthy and secure at all the times.Assist with customer onboarding – customer/device onboarding, policy      configuration, platform configuration and service transition to security      operations team(s).Advance platform administration.Critical platform incident handling &amp; closure.As an SME, act as an L3 escalation and point of contact for SecOps      Analysts during an incident response processAs an SME, act as a champion and centre of enablement by delivering      training, coaching and thought leadership across Endpoint Security and      Endpoint Detection &amp; Response.Develop and document runbooks, playbooks and knowledgebase articles      that drive best practice across teams.Drive continuous improvement of Rackspace Managed EDR services      through custom development, automation and integration; in collaboration      with SecOps Engineering and other Security Engineering team(s)Maintain close working relationships with relevant teams and      individual key stakeholders, such as incident response and disaster      recovery teams as well as information security etc.Co-ordinate with vendor for issue resolution.·       Required to work flexible timings.<b>Skills &amp; Experience</b>·       Should have <b>8+ years experience</b> in Security Engineering.·       Experience working in either large, enterprise environments or managed security services environments with a focus on Endpoint Detection &amp; Response.·       Experience of working with cloud native Endpoint Security and Endpoint Detection &amp; Response (EDR) tools such as <b>Crowdstrike, Microsoft Defender for Endpoint and/or Microsoft Defender for Cloud.</b>·        Experience of working in two (or more) of the following additional security domains:o   SIEM platforms such as Microsoft Sentinel (preferred), Google Chronicle, Splunk, QRadar, LogRhythm, Securonix etc.o   AWS (Amazon Web Services) Security Hub including AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail .·       Experience of analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis. ·       Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls. ·       Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.·       Knowledge of scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell.·       <b>Knowledge of Malware reverse engineering, threat detection and threat hunting. </b>·       Computer science, engineering, or information technology related degree (although not a strict requirement)  ·       Holds one, or more, of the following certificates (or equivalent): - o   Microsoft Certified: Azure Security Engineer Associate (AZ500) o   Microsoft Certified: Security Operations Analyst Associate (SC-200) o   Systems Security Certified Practitioner (SSCP) o   Certified Cloud Security Professional (CCSP) o   GIAC Certified Incident Handler (GCIH) o   GIAC Security Operations Certified (GSOC) o   CrowdStrike admin Certified ·       A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.·       A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture.·       Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure.·       An individual who shows a willingness to go above and beyond in delighting the customer.·       A good communicator who can explain security concepts to both technical and non-technical audiences. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data, and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes, and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More about Rackspace Technology</b>Though we are all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, colour, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Security Engineer L3 (Endpoint Security)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.  We are seeking a <b>Professional Services (Senior) Project Manager</b> to lead, coordinate and monitor projects from initiation through delivery for complex client engagements. The Project Manager builds relationships with the customer to identify new opportunities to help them with their business problems.  You will also serve as a trusted liaison between internal and external (technical and non-technical) departments in order to ensure that all targets and requirements are met. It is crucial that we deliver results by ensuring technical projects are completed on schedule and within budget.*please note you must be based in DACH region &amp; be fluent in German &amp; English<h3>Key Accountabilities</h3><ul><ul><li>Work with Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization.</li><li>Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met. </li><li>Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.</li><li>Contribute to the refinement of the Rackspace Professional Services methodology.</li><li>Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.</li><li>Ability to travel as required.</li><li>Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.</li><li>Responsible for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project.</li><li>Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.</li><li>Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.</li><li>Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members. </li><li>Prepares and presents reports on project progress and problems to Rackspace and client stakeholders. </li><li>Assists in the preparation of proposals, RFP/RFI responses, &amp; Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.</li><li>Regularly collaborates with Sales pursuit teams, Programme &amp; Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.</li></ul></ul><h3>Person Specification</h3><ul><ul><li>Must be <i><b>fluent in both German and English</b></i> (written and spoken)</li><li>PMP/Prince2 (Practitioner) certification.</li><li>Basic certification from one or more Cloud Service Providers</li><li>Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.</li><li>IT Service Management and Service Delivery knowledge (ITIL certification preferred)</li><li>Excellent time management, communications, decision making, presentation, human relations and organization skills.</li><li>Able to resolve problems in a timely manner.</li><li>Ability to communicate technical information and ideas so others will understand.</li><li>General knowledge of cloud technologies, IT operations, project management operations.</li><li>Ability to adapt to a rapidly changing environment, handling shifting priorities and ambiguity.</li><li>Enterprise level use of MS Office suite including Project and Visio and knowledge of other project management tools.</li></ul></ul><h3>Required Experience</h3><ul><ul><li>Proven track record in scoping, planning, leading and monitoring technical projects from initiation through delivery.</li><li>Experience working on technology projects including one or more of the following: virtualisation technologies, application / platform migration. data / storage / network migration and/or management</li><li>#LI-JB2</li><li>#LI-Remote</li></ul></ul>#LI-JB2#LI-Remote

Germany

Munich

Senior Project Manager (DACH)

Lab49 is seeking an Executive-level DevSecOps Leader to drive enterprise-wide security, automation, and compliance across cloud-native and on-premises software development environments. This role requires a visionary technology leader who has a proven track record of leading enterprise transformations and devising target-state enterprise architectures. The ideal candidate will have deep expertise in cloud platforms, enterprise architecture, and security strategy, particularly within the financial services industry. You will work closely with senior leadership to define and implement a transformative vision, ensuring the secure, scalable, and high-performance delivery of systems in highly regulated environments. <h3>Responsibilities: </h3><ul><ul><li>Define the Enterprise DevSecOps Vision: Collaborate with senior leadership to define the target-state enterprise vision for DevSecOps and cloud infrastructure automation, ensuring alignment with business and technology goals. </li><li>Develop and Lead Enterprise Transformation: Drive the enterprise transformation process by developing strategies for cloud adoption, data center modernization, and technology-driven business innovations across financial services. </li><li>Strategic DevSecOps Leadership: Formulate and execute the enterprise DevSecOps strategy, integrating security practices seamlessly into CI/CD pipelines, cloud infrastructure, and development operations. </li><li>Cloud Security &amp; Regulatory Compliance Leadership: Oversee the implementation of security automation, vulnerability scanning, and compliance monitoring while ensuring adherence to regulatory frameworks such as ISO 27001, SOC 2, NIST, and GDPR. </li><li>AI/ML &amp; GenAI Integration: Lead the implementation of AI/ML initiatives, particularly in the realm of GenAI innovation and MLOps within regulated financial environments. </li><li>Security Architecture &amp; Risk Management: Provide senior-level leadership in identity and security architecture, specializing in cryptographic enablement, IAM automation, and multi-party computation infrastructure. </li><li>Cross-functional Leadership: Partner with platform, security, development, and operations teams to drive security automation, DevSecOps adoption, and architectural improvements across the organization. </li><li>Digital Transformation &amp; Risk Mitigation: Lead digital transformation initiatives across insurance, banking, and asset management sectors, focusing on risk management, regulatory compliance, and technology innovation. </li><li>Tool &amp; Framework Adoption: Drive the adoption of cutting-edge security tools, automation frameworks, and industry-leading practices to improve security and DevSecOps capabilities across the organization. </li></ul></ul><h3>Requirements:</h3><ul><ul><li>Senior Technology Leadership: 10+ years of senior leadership experience in security engineering, cloud security, DevSecOps, or enterprise architecture within high-performance technology environments. </li><li>Cloud Expertise: Extensive experience with cloud platforms (AWS, Azure, GCP) and enterprise cloud architecture, including data center modernization and cloud migration for financial services. </li><li>AI/ML Expertise: Proven experience in driving AI/ML innovation, including GenAI, MLOps, and machine learning initiatives, particularly within regulated environments. </li><li>Security Architecture Expertise: Deep knowledge of identity and security architecture, cryptography, IAM automation, and multi-party computation. </li><li>Regulatory &amp; Compliance Knowledge: Strong understanding of regulatory compliance in financial services and capital markets, with a focus on security frameworks (e.g., SOC 2, ISO 27001, NIST). </li><li>Engineering &amp; Cloud Security: Expertise in engineering and security disciplines including DevOps, DevSecOps, platform engineering, containerization (Kubernetes, Docker), microservices, and cloud security. </li><li>Technical Proficiency: Expertise in infrastructure as code (Terraform, CloudFormation, Ansible), security tooling (SAST, DAST, SIEM), and scripting (Python, Go, Bash). </li><li>Risk Management &amp; Threat Mitigation: Strong track record of leading proactive risk management, threat modeling, and mitigation efforts within highly regulated sectors such as financial services. </li></ul></ul><h3>Desired Skills: </h3><ul><ul><li>Cloud Migration &amp; Modernization: Proven ability to lead cloud architecture design, migration, and modernization efforts within large, complex organizations. </li><li>Security Engineering Leadership: Demonstrated leadership in driving security initiatives in cloud-native, hybrid, and on-premises environments. </li><li>Cross-disciplinary Leadership: Exceptional ability to manage and mentor teams across various technical disciplines, fostering a collaborative and high-performance culture. </li><li>Strategic Communication: Proven ability to communicate complex security and technology concepts to both technical and business leaders at the executive level. </li></ul></ul>Lab49 is a specialist strategy, design, and technology consulting company dedicated to the financial services industry. We were founded in 2002 to fill a need in the Financial Technology marketplace for high-end execution and reliable delivery of technology projects. Our consultants are experts in strategy, user experience, architecture, engineering, and delivery management. We combine knowledge of the latest trends in technology with deep domain expertise to deliver innovative solutions with accelerated time-to-market. We have office hubs in Midtown Manhattan, Washington DC, London, Budapest, New Delhi and Sydney.  Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

New York

Program Technical Lead, New York

Lab49 is seeking a SecOps Engineer Lead to drive security strategy, governance, and operations across our high-performance engineering environments. This role is critical in designing and implementing security frameworks, ensuring compliance, and proactively defending against cyber threats in fast-paced financial services and capital markets engagements. <h3>Responsibilities:</h3><ul><ul><li>Develop and implement a robust security strategy aligned with industry standards, regulatory requirements, and business objectives. </li><li>Lead proactive threat hunting, real-time security monitoring, and rapid incident response to mitigate risks. </li><li>Define security best practices for multi-cloud (AWS, Azure, GCP) and on-prem environments, ensuring secure deployments. </li><li>Work closely with engineering teams to embed security into CI/CD pipelines, automating vulnerability management and compliance enforcement. </li><li>Design and enforce robust IAM policies, privilege management, and zero-trust security models. </li><li>Deploy and manage security tooling, including SIEM, IDS/IPS, endpoint security, SAST/DAST, and cloud security controls. </li><li>Ensure adherence to financial services security frameworks such as ISO 27001, NIST, SOC 2, GDPR, and financial regulatory guidelines. </li><li>Lead internal security training programs, coaching teams on secure coding, risk management, and emerging threats. </li><li>Collaborate with leadership, development teams, and clients to align security initiatives with business objectives. </li></ul></ul><h3>Requirements:</h3><ul><ul><li>8+ years of experience in security operations, cybersecurity, or cloud security engineering. </li><li>Expertise in SIEM, SOAR, IDS/IPS, EDR/XDR, and security automation tools. </li><li>Strong knowledge of cloud security best practices across AWS, Azure, and GCP. </li><li>Experience with container security (Kubernetes, Docker) and microservices security. </li><li>Hands-on experience in vulnerability management, penetration testing, and forensics. </li><li>Proficiency in Python, Bash, or PowerShell for security automation. </li><li>Strong understanding of IAM, zero-trust architectures, and cryptographic controls. </li><li>Familiarity with regulatory requirements in financial services and capital markets. </li><li>Excellent communication and stakeholder management skills. </li></ul></ul>Lab49 is a specialist strategy, design, and technology consulting company dedicated to the financial services industry. We were founded in 2002 to fill a need in the Financial Technology marketplace for high-end execution and reliable delivery of technology projects. Our consultants are experts in strategy, user experience, architecture, engineering, and delivery management. We combine knowledge of the latest trends in technology with deep domain expertise to deliver innovative solutions with accelerated time-to-market. We have office hubs in Midtown Manhattan, Washington DC, London, Budapest, New Delhi and Sydney.  The base salary range for this role is $180,000 - $210,000. Placement within the range provided above is based on the individual’s relevant experience and skills for the role and level. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.Salary range disclosure as required by S9427A when hiring in New York.Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

SecOps Engineer Lead, New York

<b>FLSA Status: </b><i>Exempt</i><b>H1-B Status:</b> Not Eligible for Sponsorship <b>Job Family Summary</b>The Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. <b>Career Level Summary</b>·       Requires working knowledge and experience in own job discipline and broadens capabilities·       Continues to build knowledge of the company, processes, and customers·       Performs a range of assignments related to job discipline·       Uses learned and prescribed guidelines or processes in analyzing situations·       Receives a moderate level of guidance and direction <b>Critical Competencies</b>·       Systems Thinking: Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process, and technology) are identified and accounted for·       Idea Creation: Provides ideas and designs new solutions, methods, and products to update what existed prior <b>Key Responsibilities</b>·       Technical point of escalation to the first line and second line teams; resolving customer issues, working in collaboration with partners across the business, as required·       Lead customer engagements (both technical and non-technical)·       Participates in tasks related to systems architecture enhancements, problem management, process improvement, reporting and customer infrastructure·       Mentor and assist Rackers across the OS Function Provide      exceptional customer support via the phone, and ticketing systems·       Collaborate and share knowledge with other Engineers and Administrators on the support floor·       Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing with the autonomy and ability to suggest and implement changes to customer solutions and can impact process change and continued improvement·       Ability to apply fundamental knowledge to solve customer issues·       Ensure adherence to customer &amp; SLA commitments for self<b>Person Specification</b><b>Knowledge</b>·       Proficient knowledge of Linux and/or Windows Server Operating Systems·       Proficient knowledge of server hardware, networking, backup, and storage solutions·       Proficient knowledge of implementing, analyzing, and troubleshooting highly available systems·       Proficient knowledge of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers such as:o   Windows: Server Failover Clustering, Active Directory, IISo   Linux: Apache, Nginx, NFS, Postfix, Sendmail, FTP·       Intermediate knowledge of Database Servers:o   Windows: MSSQLo   Linux: MySQL, MariaDB, Percona·       Intermediate knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)·       Intermediate knowledge of Cloud Platform Products (Azure/AWS/GCP)·       Intermediate knowledge in the application of current and emerging network software and hardware technology and protocols·       Basic scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go·       Requires expanded conceptual knowledge in own job discipline and broadens capabilities ·       Understands key business drivers; uses this understanding to accomplish own work<b>Skills</b>·       Passionate about technology and has a desire to constantly expand technical knowledge·       Detail-oriented in documenting information and able to own customer issues through resolution·       Able to handle multiple tasks and prioritize work under pressure·       Demonstrate sound problem-solving skills coupled with a desire to take on responsibility·       Strong written and verbal communication skills, both highly technical and non-technical·       Fluency in multiple languages is a plus<b><i>Education</i></b>Required·       Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field·       At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.<b><i>Certifications</i></b>·       Desired: o    MCSA or MCSE for Windows specializationo    RHCSA/RHCE (or LPI/LFC equivalent) for Linux specialization<b>Experience</b>Required·       2-4 years of technical engineering and administration experience with a minimum of 2 years in an OS Systems Engineering and Administration functionPreferred·       Technical customer support experience in a cloud hosting/technology environment<b><i>Physical Demands</i></b>·       General office environment: no special physical demands required·       May require long periods sitting and viewing a computer monitor·       May require work on non-traditional shifts·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations·       A willingness to work weekends and/or holidays when required as the business dictates<b><i>Travel</i></b>·       Occasional domestic travel, less than 10%

Windows Support Engineer II / III

SAP FICO Consultant having 10 years of SAP experience in Implementation &amp; Roll out &amp; Support Projects.  Verifiable expertise in project life cycle including designing &amp; executing framework, schedule development, blueprint preparation, documentation, configuration, testing and end user training. Knowledge on ERP CO Full Life cycle SAP implementation and S4 HANA FICO Implementation project. Good work experience in configuration and design for FI: - Classical and New GL, Account Payable, Account Receivables. CO:- Overhead cost controlling (CEA, CCA, IO), Profit Center Accounting, Product Cost Planning, Cost object controlling (Process orders, Production orders, Product cost collector, Sales order costing) for both MTO, MTS scenario’s, Profitability analysis (Costing, Accounting based CO-PA), Material Ledger (Actual Costing, Multiple Valuations/Multiple Currencies).Work experience on solution manager, HPQC, Active Control applications, Revenue Recognition, Report Painter, Report Writer Reports. Rollout of projects with accountability of defining scope, setting timelines, analysing requirements, prioritizing tasks, identifying dependencies, and evaluating risks &amp; issues. Interfacing with clients to gather business requirements, conducting system analysis and finalizing technical / functional specifications &amp; designing the documentation for the projects. Implementing and managing global projects including requirement analysis, design, system realization, user acceptance testing, IT systems integration and drafting &amp; testing functional specifications. Worked on various Reports and Enhancements. Involved in writing Functional Specifications, testing and delivery of the WRICEF's.

Business Systems Consultant IV : SAP FICO

<b>Job Summary:</b> Rackspace is hiring for a Software Engineer IV.  In this exciting role you’ll be designing and creating a database from the ground up.  This is not maintaining something that someone else created... you will truly be creating it!    <b>Work Location: India-</b>Remote<h3>Key Responsibilities: </h3><ul><ul><li>Support high complexity customers and internal teams on an as-needed basis. </li><li>Collaborate with other teams on tools for systems automation and development. </li><li>Work in conjunction with multiple teams to make sure that Rackspace infrastructure and customer applications work harmoniously together.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>6+ Years of software engineering experience on mission-critical, enterprise level systems</li><li>6+ Years of Linux systems experience, ideally Ubuntu, SUSE and CentOS, Managing large scale complex applications</li><li>6+ Years professional experience in Python language to automate infrastructure workflow</li><li>Demonstrated Linux/Systems experience in hybrid (cloud, on-prem) environment</li><li>Experience with Ansible, Salt or similar configuration management tool to manage infrastructure as code</li><li>Experience working with cloud environments, primarily AWS</li><li>Experience using Infrastructure-As-Code to build large scale environments</li><li>Understanding of software development methodologies and practices, including agile development, continuous integration and continuous delivery</li><li>Experience in monitoring technologies like Sensu, Nagios, Icinga, Grafana, Prometheus</li><li>Understanding Kubernetes, container lifecycle and troubleshooting</li><li>Prefer- Hands-on knowledge of high-availability approaches such as load balancing, failover, clustering and disaster recovery</li><li>Prefer- Container management/orchestration experience</li><li>Prefer- Experience using LXD system containers</li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a><li><b>Information on benefits is offered here:</b>  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Python Software Engineer IV-IN (R-21154)

The Rackspace Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  <b>- </b>Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.<b>Work Location:</b> Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.<h3>Responsibilities:</h3><ul><ul><li><b>Program and Project Management:</b> </li><li>Plan, manage, and drive the delivery of complex infrastructure projects across cloud platform, developer tools, CI/CD pipelines, databases, and analytics systems.  </li><li>Develop and maintain project plans, roadmaps, and milestones, ensuring on-time delivery of high-quality solutions.  </li><li>Monitor and communicate progress, priorities, risks, and dependencies to stakeholders, escalating issues as needed.  </li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. </li><li>Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. </li><li><b>Stakeholder Collaboration: </b> </li><li>Work closely with internal and customer team members from engineering, product, and leadership teams to align priorities, define requirements, and coordinate resources.  </li><li>Serve as a bridge between platform and SRE teams to ensure clear communication and alignment.  </li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. </li><li>Profile customer stakeholders to gain awareness of differing perspectives.</li><li> <b>Risk Management and Issue Resolution: </b> </li><li>Identify risks, bottlenecks, and dependencies early, proposing solutions to keep projects on track.  </li><li>Lead resolution of complex issues by facilitating cross-functional collaboration and decision-making.</li><li><b>Delivery Standards and Process Improvement: </b> </li><li>Define and enforce delivery best practices, including Agile methodologies, infrastructure release processes, and governance standards.  </li><li>Continuously refine processes to improve predictability, efficiency, and customer satisfaction.  </li><li>Use prescribed guidelines or processes in analyzing situations. </li><li><b>Metrics and Reporting: </b> </li><li>Define and track KPIs to measure project success and organizational impact.  </li><li>Provide transparent, actionable updates to stakeholders via reports, dashboards, and regular reviews.  </li><li>Identify methods for collecting data, perform data analyses, and articulate findings. </li><li>Develop simple models to understand the potential impacts of decisions under various scenarios. </li><li>Conduct presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. </li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. </li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. </li><li>Minimum of 5 years of experience in the field of role <a href="http://required.Proven" rel="noopener noreferrer nofollow ugc" target="_blank">required.Proven</a> track record of managing end-to-end delivery of complex, large-scale projects.  </li><li>Bilingual in Spanish and English( a minimum of upper Intermediate or higher proficiency and able to read, write, and speak)</li><li>At least one of the following certs are required: Project Management Professional (or equivalent), Certified Scrum Master (or equivalent), or SAFe. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. Understanding of Agile and DevOps practices and experience working in cross-functional teams.  </li><li>Highly proficient with JIRA and other Atlassian tools, experience with creating insightful dashboards primarily using JIRA, potentially using other observability tools such as Splunk.  </li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. </li></ul></ul><h3>Additional Requirements:</h3><ul><ul><li>Customer-facing consulting experience</li><li>Experience with complex cloud infrastructure projects</li><li>Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. At least one cloud platform foundational cert is preferred: AWS, Azure, GCP. </li><li>Technical background (software development/engineering, database/system design, IaaS) </li><li>Strong organizational and multitasking abilities, with attention to detail.  </li><li>Excellent communication skills, with the ability to present to diverse audiences, including executives, engineers, and product managers.  </li><li>Proactive problem-solving skills with a focus on collaboration and driving outcomes.  </li><li>Self-starter with results-oriented, proactive management approach </li><li>Ability to work in a fast-paced consulting environment and collaborate effectively as a team member </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel </h3><ul><ul><li>Occasional domestic/international travel, less than 50% </li></ul></ul>Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.<b>Work Location:</b> Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.#LI-AW1#LI-Remote#LI-Hybrid"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Engagement Manager - (Remote and Hybrid in Mexico)

<b>Java Dev Google Cloud Practice Engineer</b><b>India - Remote / India - Bangalore / India - Gurgaon / India - Hyderabad</b><b>Public Cloud - Offerings And Delivery – Cloud Application Services /</b><b>Full - Time /</b><b>Remote</b> As a full spectrum integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.  You will be part of a team designing, automating, and deploying services on behalf of our customers to the cloud in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying cloud architecture techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments. <b>Key Responsibilities</b>·Create well-designed, documented, and tested software features that meet customer requirements.·Identify and address product bugs, deficiencies, and performance bottlenecks.·Participate in an agile delivery team, helping to ensure the technical quality of the features delivered across the team, including documentation, testing strategies, and code.·Help determine technical feasibility and solutions for business requirements.·Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.·Leverage technical knowledge to cut scope while maintaining or achieving the overall goals of the product.·Leverage technical knowledge to improve the quality and efficiency of product applications and tools.·Willingness to travel to client locations and deliver professional services<b>Qualifications</b>·Experience developing software in GCP, AWS, or Azure·5+ yrs experience developing applications in Java·3+ years required with at least one other programming language such as <a href="http://node.js/" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Scala, Python, Go, C#, Typescript, Ruby.·Experience with relational databases, including designing complex schemas and queries.·Experience developing within distributed systems or a microservice based architecture.·Strong verbal and written communication skills for documenting workflows, tools, or complex areas of a codebase.·Ability to thrive in a fast-paced environment and multi-task efficiently.·Strong analytical and troubleshooting skills.·3+ years of experience as a technical specialist in Customer-facing roles·Experience with Agile development methodologies·Experience with Continuous Integration and Continuous Delivery (CI/CD)<b>Preferred Qualifications</b>·Experience with GCP·Building applications using Container and serverless technologies·Cloud Certifications·Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment·Exposure to Continuous Integration (CI) tools (e.g. Jenkins)·Strong practical application development experience on Linux and Windows-based systems·Experience working directly with customers, partners or third-party developers

Cloud Engineer IV (Java Dev Google Cloud Practice Engineer)

Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function</li><li>Solves unique problems that have a broad impact on the business</li><li>Contributes to the development of organizational sub-function strategy</li><li>Progression to this level is typically restricted on the basis of business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for full sales cycle from lead to close.</li><li>Builds and owns account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and strategic accounts assigned to them.</li><li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base.</li><li>Provides input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy.</li><li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays.</li><li>Leads defined sales process for all Rackspace solutions.</li><li>Conduct targeted outbound prospecting within assigned accounts. Collaborates with sales support on outbound efforts and lead generation activities.</li><li>Utilizes business relationships to drive new business opportunities for new and/or existing enterprise accounts.</li><li>Engage potential customer to understand high-level needs and verify right fit for Rackspace solution and to qualify leads based on set framework.</li><li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process.</li><li>Lead efforts to create proposal for solution to prove value add. Provides customers with Rackspace product offering based on facts and an understanding of their current/future business needs and objectives.</li><li>Develops and delivers innovative strategies that benefit customers and/or customers.</li><li>Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale.</li><li>Leads the negotiation, closure, and documentation of customer contracts and renewals.</li><li>Recognized as an expert within Rackspace.</li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business</li><li>Identifies opportunities to create promoter Partners &amp; Customers and works to identify new ways to leverage our product set in order to delight them.</li><li>Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams.</li><li>Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures.</li><li>Utilizes business relationships to drive new opportunities.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledgeable in professional sales training and sales process</li><li>Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>201,900 – 296,120</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>215,000  – 315,260</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>235,200 – 344,960</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

AWS Sales Executive V - NYC area

<b>Job Summary</b>A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.<b>Location:</b> Hybrid - Mexico City<h3>Key Responsibilities:</h3><ul><ul><li>Handles customer support requests primarily via phone, chat, and tickets. </li><li>Escalates support requests, as necessary, to appropriate escalation path. </li><li>Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. </li><li>Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. </li><li>Creates and maintains customer loyalty by serving customers above and beyond their expectations. </li><li>Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:</li><li>Email delivery troubleshooting</li><li>Spam/Security analysis and recommendations</li><li>Desktop Client/Mobile Device troubleshooting</li><li>Account and Billing related inquiries</li><li>Support users in use and troubleshooting of Microsoft products</li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Extensive knowledge of Microsoft 365 productivity suite (Exchange, OneDrive, SharePoint, Teams, etc.).</li><li>Exhibits a strong desire to learn technologies. </li><li>Outgoing personality with great attitude. </li><li>Highly organized, quick learner, and an ability to work in a team environment. </li><li>Possess strong written and verbal communication skills.</li><li>Required: High school diploma or equivalent</li><li>Technical certifications: at least one Microsoft 365 certificate required</li><li>Strong Customer service background and previous phone call experience.</li><li>1 year minimum of relevant job experience – Microsoft 365 help desk.</li><li>Experience with help desk/ticketing systems</li><li>Certifications in relevant work</li><li>English advanced and fluent proficiency</li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul><b>- Fluent, Bi-lingual (Spanish and English)</b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b>#LI-AW2#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Aguascalientes

Customer Service Technician II - O365 (Remote - Mexico)

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