Senior Cloud Optimization Business Consultant (Remote)

United States - RemoteUnited StatesNorth AmericaJuly 18, 2024

We're looking for a Cloud Business Consultant to join our Cloud Optimizer team. Cloud Optimizer is a managed service focused on helping customers efficiently orchestrate their cloud resources. The attributes that make the cloud such a powerful source of technological innovation—on-demand provisioning, scalable & elastic resources, the sheer velocity of newly launched and improved service offerings—also make cloud management a unique and complex challenge. On a day-to-day basis, you will be helping customers distill large amounts of usage data into meaningful business intelligence. If you do your job well, you will help customers develop into more mature and innovative consumers of the cloud.As a Cloud Business Consultant, you will need to be comfortable working with data and presenting conclusions clearly. You will also need to be at ease with general support of technology products and services. But most importantly, you need to be comfortable engaging with customers, understanding their needs, and helping them accomplish their goals.If you have experience as a CSM (Customer Success/Service Manager), TAM (Technical Account Manager), BA (Business Analyst), Financial Analyst, or Technology Consultant and you are looking to extend your skills, then we want to talk to you!

What You’ll be Doing

    • You will be assigned to 10-15 enterprise cloud customers. 
    • You will prepare in-depth analyses using big data and present to high-level stakeholders at our largest clients. You will prepare supporting documentation and reports for those reviews.
    • Work with other teams (professional services and managed services) to support the delivery of cloud management projects and support best practices.
    • Provide financial analysis of client cloud spend: trend reporting; identification of opportunities for cloud optimization; outlining recommendations and proposals for optimization projects.
    • Demonstrate expertise in knowledge of the AWS platform, guiding each client in their utilization of AWS services.
    • Provide onboarding services to new Cloud Optimizer customers.
    • Support the sales team in new business activities, as needed.
    • Work on assigned key initiatives, including new service offerings, profitability analysis, tool assessments, marketing initiatives, etc.

Minimum Qualifications

    • Excellent communication skills, both client-facing and internal. Proven ability to lead meetings with C-level executives. Ability to prepare clear and concise documentation (MS Word, PowerPoint).
    • Customer relationship management with some experience directly managing key stakeholder relationships.
    • Data analysis. Turn data into insights! Ability to work with our data visualization portal and easily grasp day-to-day tasks such as trend analysis and anomaly detection. Must be a pro-level user of Excel and be comfortable creating summaries and visuals (pivot tables and charts) to support ad-hoc report delivery.
    • Familiarity with any advanced data analysis tools is a plus but not required: for example, Tableau, Alteryx, PowerBI, SQL, etc. We use Alteryx extensively.
    • 8+ years experience supporting technology products or services in some capacity. Must be able to “talk tech” credibly with engineers and developers.
    • We do not require any specific experience with the AWS platform (we will teach you), but if you have some, that is also a plus.
    • Similarly, experience using a cloud management platform (AWS Cost Explorer, CloudHealth, CloudCheckr, CloudAbility) is a plus but not required.
    • Demonstrated ability to cross-sell and up-sell is a major plus
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $75,800 - $112,210•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $80,700 – $118,360•The anticipated starting pay range for California, New York City and Washington is: $88,400 - $129,580 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here. #LI-MF1 #LI-Remote About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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