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Director, Identity and Access Management (Information Security)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

Coupang’s Identity & Access Management (IAM) Team is responsible for managing the company’s IAM Infrastructure. IAM is responsible for providing a platform that defines and manages the correct access to enterprise assets by the right users in the right context. This is a critical position within the company that requires creative thinking, careful implementation, and the ability to effectively communicate with other teams.

As Identity and Access Management (IAM) Solutions Engineering Director, you will provide strategic direction and leadership to develop and enhance our IAM program with an in-depth knowledge of IAM tools, technologies, processes, and best practices. Your responsibilities will encompass leading the IAM solutions architecture, staying abreast of emerging trends, overseeing day-to-day IAM operations, managing the overall IAM strategic roadmap, executing related activities, and ensuring the appropriate implementation of architecture and design for our IAM technology landscape.

This role will report directly to the Head of Identity and Access Management and act as the senior IAM representative in discussions with both internal and external partners on all matters relating to IAM improvements, enhancements, and efficiency gains as outcomes from the strategy.

Key Responsibilities

Responsibilities will include, but not be limited to, the following:

  • In-depth knowledge of IAM technologies, including access management, access control, access review, privileged access, and identity governance and administration.
  • Build deep relationships with engineering leaders across the company to drive security risk decisions and influence technical architecture at the earliest time possible.
  • Provide expertise and leadership in the implementation of identity and access management services, such as role-based access control, frictionless access, and critical system access control.
  • Define, manage, and automate (where it makes sense) the end-to-end process for application security design, development, testing and deployment.
  • Act as a senior level of escalation on any issues and concerns with IAM services.

Basic Qualifications

  • Minimum of 10 years architecting, implementing, managing, and supporting IAM solutions
  • Minimum of 7 years in a leadership role
  • Expert experience and knowledge of Access Management systems such as Okta, Azure AD, ADFS, Ping, etc.
  • Expert experience and knowledge of Identity Governance and Administration systems such as Saviynt, SailPoint, etc.
  • Expert experience and knowledge of Privileged Access Management systems such CyberArk, BeyondTrust, Teleport, AWS SSM, etc.
  • Proficient knowledge of Dynamic Authorization systems such as Axiomatics, PlainID, etc.
  • Proficient knowledge of Active Directory, Radiant Logic FID, or a comparable product
  • Expert knowledge of DevOps/CICD/IAC for IAM and Automation/Orchestration Tools (Ansible, Jenkins, Terraform, etc.)
  • Deep knowledge on IAM controls, processes and procedures
  • Exceptional ability to consistently deliver creative, thoughtful and business-orientated results that appropriately balances growth and risk in a fast-paced and high-pressure environment
  • Ability to adapt easily to rapid and diverse business changes
  • Strong leadership skills, with the ability to inspire and motivate a team to achieve goals.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Strong problem-solving skills, with the ability to identify root causes and develop solutions.

Preferred Qualifications

  • Okta
  • Saviynt
  • PlainID
  • Radiant Logic FID
  • Teleport, CyberArk, BeyondTrust Privileged Identity, Netwrix NPS, or a comparable product
  • Desired certification: CISSP

Recruitment Process & Others

Recruitment Process  

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Details to Consider  

  • This job posting may be closed prior to the stated end date for application if all openings are filled.     
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.     
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.  
  • Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. 

Privacy Notice  

Document Return Policy  

  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.   
  • A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.  
  • In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 

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