Rackspace

Rackspace is a leading global professional services company and is a recognised leader in cloud transformation and managed services. As a professional services team we provide expertise for leading applications, data architectures and technologies, and security best practices – across every major cloud platform. Using multi-skilled approaches towards services, we help organisations modernise their infrastructure estates, ensure solutions are ‘secure by design’ and deploy everything on the right cloud infrastructure for maximum effectiveness.                                                                                                     We are seeking a<b> Technical Project Manager</b> to lead, implement coordinate and monitor Professional Services projects from initiation through delivery for complex client engagements.  Our Project Managers build relationships with the customer to identify new opportunities to help them with their business problems and serves as liaison between internal and external technical and non-technical departments in order to ensure that all targets and requirements are met. You will be responsible for delivering results ensuring technical projects are completed on schedule and within budget.  Arabic language is essential.<h3>Job Requirements</h3><ul><ul><li>Work with Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realisation.</li><li>Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met.  </li><li> Responsible for successful technical deployment, functional rollout and user enablement for the agreed bill of material, within defined timelines</li><li> Oversee the implementation of a technical stream and solutions as part of the program </li><li>Provide technical support and feedback throughout implementation life cycle.</li><li>Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.</li><li>Contribute to the refinement of the Rackspace Professional Services methodology.</li><li>Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.</li><li>Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.</li><li>Responsible for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project. </li><li>Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.</li><li>Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.</li><li>Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.  </li><li>Prepares and presents reports on project progress and problems to Rackspace and client stakeholders. </li><li>Assists in the preparation of proposals, RFP/RFI responses, &amp; Statements of Work (SoW).  This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.</li><li>Regularly collaborates with Sales pursuit teams, Programme &amp; Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.</li></ul></ul><h3>Person Specification</h3><ul><ul><li>PMP/Prince2 (Practitioner) certification.</li><li>Proven ability to organise and execute projects in a consistent, repeatable and reliable manner. </li><li>Experience in the implementation of at least one of the following: IT Infrastructure, Cyber Security or Cloud projects</li><li>Project management experience or scoping, planning, leading and monitoring technical projects from initiation through delivery preferably in IT Infrastructure or Cloud</li><li>Technical conversational knowledge in the following areas: Public Clouds specifically Microsoft Azure, Data Platforms Design, Deployment and Support on Microsoft Azure.</li><li>Ability to lead technical teams</li><li>Experience to vendor management</li><li>Excellent time management, communications, decision making, presentation, human relations and organisation skills. </li><li>Able to resolve problems in a timely manner. </li><li>Ability to communicate technical information and ideas so others will understand. </li><li>General knowledge of cloud technologies, IT operations, project management operations. </li><li>Ability to adapt to a rapidly changing environment, handling shifting priorities and ambiguity.</li><li>Enterprise level use of MS Office suite including Project and Visio and knowledge of other project management tools.</li><li>Experience working on infrastructure technology projects</li><li>Fluent Arabic</li></ul></ul>#LI-SB1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Saudi Arabia

Riyadh

Technical Project Manager

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi-tenant private cloud that we have designed.<b>Job Overview:</b>We are looking for a skilled and motivated Security Engineer with a good level understanding of critical cybersecurity domains, including Identity and Access Management (IAM), Privileged Access Management (PAM), and Risk and Vulnerability Management. The ideal candidate will possess hands-on experience with PAM solutions, ideally CyberArk; IAM solutions, ideally PingID/ForgeRock; and vulnerability and risk management solutions, ideally Qualys. Equivalent experience with other vendors is acceptable. This role requires a good understanding of cybersecurity principles and operational support experience, particularly within a private cloud platform utilizing VMware and OpenStack. The engineer will provide operational support to assure the availability and the security compliance of the solutions, while also supporting the cloud level integration of these solutions in the context of providing these services to all cloud tenants. You will collaborate closely with Architects and Software Developers to assure seamless integrations of your managed solutions with the cloud platform.<h3>Key Responsibilities</h3><ul><ul><li><b>Identity and Access Management (IAM):</b></li><li>Implement and manage IAM solutions, with a preference for PingID /       ForgeRock.</li><li>Ensure proper authentication and authorization mechanisms are       integrated with the private cloud infrastructure.</li><li>Monitor and manage user access controls and permissions within the       context of both VMware and OpenStack environments.</li><li><b>Privileged Access Management (PAM):</b></li><li>Administer and monitor privileged accounts using PAM solutions,       ideally CyberArk.</li><li>Implement least privilege policies and manage privileged access       requests.</li><li>Ensure compliance with PAM policies and procedures, supporting both       the infrastructure and cloud tenant services.</li><li><b>Risk and Vulnerability Management:</b></li><li>Conduct regular vulnerability assessments using tools like Qualys       focus on infrastructure components such as compute, storage, networking devices and web applications.</li><li>Analyze and prioritize risks and vulnerabilities within the private       cloud platform.</li><li>Implement remediation strategies to mitigate identified       vulnerabilities, ensuring continuous service availability for cloud       tenants.</li><li><b>Integration and Operational Support:</b></li><li>Provide operational support for security systems and tools within the private cloud infrastructure.</li><li>Ensure seamless integration of security solutions with cloud       components to maintain uninterrupted cloud functionalities.</li><li>Participate in the security incident response process, focusing on       both infrastructure and tenant service levels.</li><li>Develop and maintain comprehensive security documentation and       procedures.</li><li>Participate in the enhancement of the solution by attending regular meetings with the security team.</li><li>Responsible for the availability and functionality of the security       solutions while being the primary escalation point for the client       requests. </li></ul></ul><h3>Preferred Experience and Knowledge</h3><ul><ul><li><b>Application Security Testing Methodologies:</b></li><li>Mid-level knowledge of security principles such as confidentiality,       integrity and availability.</li><li>Understand the principles of application security testing.</li><li>Assist with the implementation of security testing tools and       processes within the cloud infrastructure.</li><li>Experience with IAM, PAM and Vulnerability Management tools.</li><li>Familiar with zero-trust, need-to-know, RBAC, least-privileges       cybersecurity principles.</li><li>Familiar with cyber security frameworks such as ISO27001, NIST</li><li>Familiar with web applications communications and data flow       requirements such as API communications as all the solutions will use API       functionality for Cloud services integrations.</li><li>Familiar with Infrastructure as Code principles and automation       principles. You are not required to write code, but to be familiar with       it.</li><li>Familiar with PAM principles such as multi-tenancy, session       recording, session management, audit.</li><li>Good knowledge of Identity and Access solutions.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Bachelor’s degree in computer science, Information Security, or a       related field, or equivalent experience.</li><li>3-5 years of experience in cybersecurity roles.</li><li>Hands-on experience with PAM tools, ideally CyberArk.</li><li>Hands-on experience with IAM tools, ideally PingID/ForgeRock.</li><li>Hands-on experience with vulnerability and risk management tools,       ideally Qualys.</li><li>Knowledge of network security concepts such as isolation and       segmentation.</li><li>Familiarity with risk assessment and vulnerability management       practices.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and teamwork abilities.</li></ul></ul><h3>Certifications (Preferred but not required)</h3><ul><ul><li>Certified Information Systems Security Professional (CISSP)</li><li>Certified Ethical Hacker (CEH)</li><li>CompTIA Security+</li><li>GIAC Security Essentials (GSEC)</li></ul></ul>#LI-LP2

Security Support Engineer

The VMware Senior Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customer. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take the initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Responsibilities</h3><ul><ul><li> Supporting VMware virtualization solutions based on business requirements.</li><li>Deploying, configuring, and maintaining VMware Cloud Platform and vSphere infrastructure.</li><li>Develop SDN networks in NSX-T with integration into physical Cisco ACI networks.</li><li>Develop and support load balancing as a service through NSX-ALB integrated with vCenter and VMware Cloud Director. </li><li>Ability to analyse problems and determine root cause, generating alternatives, evaluating, and selecting alternatives and implementing solutions.</li><li>Monitoring system performance and optimizing configurations for maximum efficiency.</li><li>Troubleshooting and resolving performance issues in the virtual environment.</li><li>Infrastructure Capacity monitoring and optimization.</li><li>Implementing security best practices and ensuring compliance with relevant standards.</li><li>Managing access controls, permissions, and security configurations within VMware environments.</li><li>Implementing and managing backup and recovery solutions for virtualized environments.</li><li>Creating and maintaining disaster recovery plans for VMware infrastructure.</li><li>Creating technical documentation, including system configurations, procedures, and troubleshooting guides.</li><li>Generating regular reports on system performance, capacity, and utilization.</li><li>Collaborating with other IT teams to integrate VMware solutions with existing systems.</li><li>Providing technical support and assistance to resolve issues related to VMware infrastructure.</li><li>Able to effectively collaborate within different product workstreams within the team and with Business units, identify current gaps and find a way to bridge them.</li><li>Able to mentor other team members and provide them with technical and consultative guidance as needed.</li><li>Drive customer facing and internal project calls along with project managers and provide technical guidance.</li><li>Manage customer and internal escalations, collaborate with support and Design team as needed.</li><li>Comfortable working both individually and as part of a team.</li></ul></ul><h3>Required Experience</h3><ul><ul><li>Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).</li><li>Proven experience working with VMware technologies, including NSX-T, vSphere, vCenter, ESXi, vSAN, VMware Cloud Director, VMware Cloud Director Availability, Aria Operations, Aria operations for Logs and Aria operations for Networks.</li><li>Experience in managing large-scale private cloud environments and/or work in a cloud service provider environment is highly desirable.</li><li>Strong understanding of virtualization concepts, architecture, and best practices.</li><li>Experience with scripting languages (e.g., PowerShell, Python) for automation and management tasks.</li><li>Strong understanding of networking concepts, protocols, and technologies (TCP/IP, VLANs, routing, switching, etc.).</li><li>Experience with network security practices, firewalls, and access control lists (ACLs) within VMware environments.</li><li>Familiarity with network virtualization and software-defined networking (SDN) concepts.</li><li>Knowledge of storage, and server technologies related to virtualization.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Certifications such as VMware Certified Professional (VCP-DCV), VMware Specialist - Cloud Provider or VMware Certified Advanced Professional (VCAP) are often preferred.</li><li>#LI-SB1</li></ul></ul>

Senior VMware Engineer

As an ELK Engineer, you play a crucial role in ensuring the reliability, performance, and security of our cloud-based systems. Your primary responsibility is to design and implement and manage robust monitoring solutions using the ELK (Elasticsearch, Logstash, and Kibana) stack. By leveraging your expertise, you empower our teams to proactively identify issues, optimize performance, and enhance overall system health.<h3>Responsibilities</h3><ul><ul><li>Design and Implement Monitoring Solutions</li><li>Collaborate with cross-functional teams to understand monitoring requirements.</li><li>Architect  and deploy Elasticsearch, Logstash, and Kibana components to monitor both overlay and underlay cloud blocks.</li><li>Create comprehensive monitoring strategies covering infrastructure,       applications, and services.</li><li>Configure and Manage Logstash Pipelines</li><li>Set up Logstash pipelines to ingest data from diverse sources (logs, metrics, events).</li><li>Optimize  pipeline performance, handle data transformations, and ensure efficient data flow.</li><li>Create Data Visualizations and Dashboards</li><li>Leverage Kibana’s capabilities to build intuitive visualizations and dashboards.</li><li>Provide actionable insights to stakeholders through well-designed charts, graphs, and metrics.</li><li>Enhance Security Measures</li><li>Implement robust security practices within the ELK stack.</li><li>Ensure data confidentiality, integrity, and availability during transmission and storage.</li><li>Address authentication, authorization, and encryption requirements.</li></ul></ul><h3>Skill &amp; Experience</h3><ul><ul><li>Elasticsearch Expertise</li><li>In-depth understanding of Elasticsearch indexing, search, and aggregation.</li><li>Familiarity with cluster management, shard allocation, and data replication.</li><li>Logstash Configuration</li><li>Hands-on experience setting up and configuring Logstash pipelines.</li><li>Proficiency  in handling data transformation, filtering, and enrichment.</li><li>Kibana Proficiency</li><li>Ability to create compelling visualizations using Kibana.</li><li>Knowledge of dashboard design principles and best practices.</li><li>Security Awareness</li><li>Understanding of ELK stack security mechanisms.</li><li>Knowledge of SSL/TLS, role-based access control (RBAC), and secure communication.</li><li>Automation Skills</li><li>Scripting proficiency (Python, Bash, etc.) for automating ELK stack tasks.</li><li>Desire to optimize processes and enhance scalability.</li><li>ITSM and Log Management</li><li>Familiarity with IT Service Management (ITSM) practices.</li><li>Experience handling logs effectively for troubleshooting and auditing.</li><li>#LI-SB1</li></ul></ul>

ELK Engineer

We are seeking a highly skilled Storage Engineer Level 4 to join our professional services team, dedicated to supporting one of our key customers. The ideal candidate will have extensive experience in designing, implementing, and maintaining advanced storage solutions, ensuring optimal performance, reliability, and security. This role demands a proactive individual with a deep understanding of storage technologies and the ability to work collaboratively with other IT professionals to meet the client's needs.<h3>Key Responsibilites</h3><ul><ul><li><b>Design and Implementation:</b> Develop and deploy comprehensive storage solutions that meet the customer's requirements, including SAN, NAS, and cloud-based storage systems.</li><li><b>Performance Monitoring and Optimization:</b> Continuously monitor storage system performance, identify bottlenecks, and implement improvements to enhance efficiency and reliability.</li><li><b>Troubleshooting and Support:</b> Provide expert-level troubleshooting and resolution of storage-related issues, ensuring minimal downtime and optimal system functionality.</li><li><b>Data Security and Compliance:</b> Ensure that all storage solutions comply with industry standards and regulations, implementing robust backup, replication, and disaster recovery strategies.</li><li><b>Documentation and Reporting:</b> Maintain detailed documentation of storage architectures, configurations, and procedures. Provide regular reports on system performance and capacity.</li><li><b>Collaboration:</b> Work closely with other IT teams, including network, security, and application teams, to ensure seamless integration and operation of storage systems.</li><li><b>Innovation and Improvement:</b> Stay up-to-date with the latest storage technologies and trends, proposing and implementing innovative solutions to meet evolving customer needs.</li></ul></ul><h3>Experience &amp; Skills</h3><ul><ul><li><b>Education:</b> Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications in storage technologies are highly desirable.</li><li><b>Experience:</b> Minimum of 10 years of experience in storage engineering, with a proven track record of designing and managing large-scale storage environments.</li><li>Expertise in storage technologies such as SAN, NAS, and Object Storage.</li><li>Proficiency with storage hardware and software from vendors like NetApp, DellEMC, Pure Storage, and others.</li><li>Strong skills in storage performance tuning and troubleshooting.</li><li>Experience with backup and disaster recovery solutions.</li><li>Proficiency in scripting languages such as Python, Bash, or PowerShell.</li><li>Familiarity with cloud storage solutions, particularly AWS S3 or other S3-compatible environments.</li><li>Solid understanding of Linux and Windows operating systems.</li><li>Excellent analytical and problem-solving abilities.</li><li>Strong communication and collaboration skills.</li><li>Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>#LI-SB1</li></ul></ul>

Storage Engineer

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Job Position and Company	Location	Tags	Posted
Technical Project Manager at Rackspace	Full Time Manager
Security Support Engineer at Rackspace	Full Time Comptia Ethical Hacker Audit Incident Response
Senior VMware Engineer at Rackspace	Full Time
ELK Engineer at Rackspace	Full Time
Storage Engineer at Rackspace	Full Time Windows

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