Rackspace

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. We are seeking an experienced <b>Data Services Administrator</b> to join our Professional Services Team, focusing on managing and maintaining our cloud data services platform. This role is critical to ensuring reliable, scalable, and high-performance data services across private cloud environments. The ideal candidate will have expertise in database management and data services at scale, with the ability to work across multiple data technologies and platforms.<a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Discover your inner Racker - click here!</a><h3>Responsibilities</h3><ul><ul><li>Manage and maintain enterprise data services platforms and infrastructure, preferably Portworx Data Services (PDS)</li><li>Support multiple data technologies (MS SQL, PostgreSQL, MySQL, MongoDB, etc.)</li><li>Monitor platform health, performance metrics, and capacity planning across multiple data technologies</li><li>Implement and maintain backup, disaster recovery, and high availability strategies</li><li>Troubleshoot complex platform issues and coordinate resolution efforts</li><li>Ensure high uptime and meet established SLA requirements for data services</li><li>Provision and manage various data services including databases, caching layers, and message queues</li><li>Implement data security best practices, access controls, and compliance requirements</li><li>Optimize data service performance, storage utilization, and resource allocation</li><li>Manage data service lifecycle including upgrades, patches, and migrations</li><li>Participate in on-call rotation for critical platform support</li><li>Document processes, procedures, and architectural decisions</li><li>Collaborate with security and compliance teams to ensure regulatory adherence</li></ul></ul><h3>Requirements</h3><ul><ul><li>Bachelor’s degree in computer science, engineering, or related field</li><li>3+ years of experience in data infrastructure and database administration</li><li>Experience managing production data services environments at scale</li><li>Good experience with Linux operating systems (preferably Ubuntu/Debian) and Windows Server administration</li><li>Good knowledge in Kubernetes administration and container orchestration</li><li>Proficiency with data service administration across multiple technologies (MS SQL, PostgreSQL, MySQL, MongoDB, Redis, etc.)</li><li>Good understanding of networking, storage, and security principles in containerized environments</li><li>Knowledge of monitoring and observability tools</li></ul></ul><h3>Additional Skills (Good to have)</h3><ul><ul><li>Proficiency in scripting languages (Python, Bash, etc.) for automation</li><li>Experience with Infrastructure as Code tools (Terraform, Ansible, Helm)</li><li>Experience with Portworx or other container-native storage platforms</li><li>Knowledge of data service performance tuning and optimization techniques</li><li>Familiarity with compliance frameworks (SOC2, GDPR, HIPAA)</li><li>Experience with GitOps workflows and tools like ArgoCD or Flux</li></ul></ul>#LI-LP2

Riyadh

Data Services Administrator

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. We are seeking an experienced <b>Senior Data Services Platform Engineer </b>to join our Professional Services Team, focusing on designing, implementing, and managing our cloud data services platform. This role is critical to ensuring reliable, scalable, and high-performance data services across private cloud environments. The   ideal candidate will have expertise in container-native storage solutions, Kubernetes, and database management at scale, with the ability to work across multiple data technologies and platforms.<a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Discover your inner Racker - click here!</a><h3>Responsibilities</h3><ul><ul><li>Design, build, and manage enterprise data services platforms and infrastructure, preferably Portworx Data Services (PDS)</li><li>Monitor platform health, performance metrics, and capacity planning across multiple data technologies</li><li>Implement and maintain backup, disaster recovery, and high availability strategies</li><li>Troubleshoot complex platform issues and coordinate resolution efforts</li><li>Ensure high uptime and meet established SLA requirements for data services</li><li>Provision and manage various data services including databases, caching layers, and message queues</li><li>Implement data security best practices, access controls, and compliance requirements</li><li>Optimize data service performance, storage utilization, and resource allocation</li><li>Manage data service lifecycle including upgrades, patches, and migrations</li><li>Support multiple data technologies (PostgreSQL, MySQL, MongoDB, Redis, Kafka, etc.)</li><li>Design and implement Infrastructure as Code (IaC) using tools like Terraform, Ansible, or Helm</li><li>Develop automation scripts (e.g. Python, Bash/Shell, PowerShell, etc.) for routine operations, deployments, and maintenance tasks</li><li>Integrate data services   platform with CI/CD pipelines and development workflows</li><li>Implement monitoring and alerting solutions using tools like Prometheus, Grafana, or similar</li><li>Manage Kubernetes clusters and container orchestration for data workloads</li><li>Provide technical guidance and best practices for data service usage to cloud tenants/users</li><li>Participate in on-call rotation for critical platform support</li><li>Document processes, procedures, and architectural decisions</li><li>Collaborate with security and compliance teams to ensure regulatory adherence</li></ul></ul><h3>Requirements</h3><ul><ul><li>Bachelor’s degree in computer science, engineering, or related field</li><li>5+ years of experience in platform engineering, DevOps, or data infrastructure administration</li><li>3+ years of experience with container-native storage solutions (Portworx preferred)</li><li>Experience managing production data services environments at scale</li><li>Solid experience with Linux-based Operating Systems (e.g. Debian/Ubuntu, Redhat, etc.) and Windows Server administration</li><li>Proven track record of implementing high-availability and disaster recovery solutions</li><li>Experience with agile development methodologies and collaborative team environments</li><li>Strong expertise in Kubernetes administration and container orchestration</li><li>Proficiency with data service administration across multiple technologies (PostgreSQL, MySQL, MongoDB, Redis, Kafka, etc.)</li><li>Solid understanding of networking, storage, and security principles in containerized environments</li><li>Proficiency in scripting languages (Python, Bash, etc.) for automation</li><li>Experience with Infrastructure as Code tools (Terraform, Ansible, Helm)</li><li>Knowledge of monitoring and observability tools</li></ul></ul><h3>Additional Skills (Good to have)</h3><ul><ul><li>Certified Kubernetes Administrator (CKA) or similar certifications</li><li>Experience with Portworx or other container-native storage platforms</li><li>Experience with service mesh technologies (Istio, Linkerd)</li><li>Knowledge of data service performance tuning and optimization techniques</li><li>Experience with data pipeline tools and ETL processes</li><li>Familiarity with compliance frameworks (SOC2, GDPR, HIPAA)</li><li>Experience with GitOps workflows and tools like ArgoCD or Flux</li></ul></ul>#LI-LP2

Saudi Arabia

Senior Data Services Platform Engineer

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. We are looking for a motivated and technically skilled <b>Security Support Engineer</b> to support the organization’s security posture across hybrid infrastructure environments. The ideal candidate will have hands-on experience with <b>Qualys</b>, <b>CyberArk PAM</b>, <b>Trellix Endpoint Security</b>, and <b>Key Management Services (KMS)</b>. This role focuses on ensuring security compliance through continuous monitoring, access control enforcement, endpoint protection, and close collaboration with infrastructure teams to drive secure operations across the IT environment. <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Discover your inner Racker - click here!</a><h3>Responsibilities </h3><ul><ul><li>Support and maintain the Qualys platform for vulnerability scanning, remediation tracking, and compliance reporting. </li><li>Operate and administer CyberArk Privileged Access Management (PAM) for secure credential storage, session recording, and least-privilege enforcement. </li><li>Deploy, monitor, and manage Trellix (formerly McAfee) Endpoint Protection (ENS/ePO) across servers and user endpoints. </li><li>Support the configuration and operation of Key Management Services (KMS), ensuring proper encryption key handling and integration with infrastructure components. </li><li>Work closely with infrastructure, networking, cloud, and platform teams to ensure security policies are consistently applied across systems. </li><li>Monitor compliance and assist in the remediation of non-compliant systems, working across teams to close vulnerabilities and improve system hardening. </li><li>Support access management tasks and integrations related to Active Directory, DNS, Windows CA, and system certificate lifecycle management. </li><li>Contribute to the development and maintenance of operational documentation, security runbooks, and standard operating procedures. </li><li>Participate in incident response activities, including investigation, triage, and resolution of endpoint or access-related security events. </li><li>Assist with internal and external security audits by providing evidence, generating reports, and ensuring audit readiness. </li></ul></ul><h3>Requirements </h3><ul><ul><li>Bachelor’s degree in information security, Computer Science, or a related field. </li><li>3–5 years of experience in security support or IT infrastructure with a focus on operational security tools and practices. </li>Hands-on experience with: <li>Qualys for vulnerability management </li><li>CyberArk PAM for privileged access </li><li>Trellix/McAfee ENS/ePO for endpoint protection </li><li>KMS (Key Management Services) for encryption and key lifecycle </li><li>Good understanding of IT security principles, compliance frameworks (ISO 27001, NIST), and hardening best practices. </li><li>Experience working with infrastructure teams (network, storage, virtualization, cloud) to ensure security control implementation and compliance. </li><li>Familiarity with identity and access control systems such as Active Directory, DNS, and Windows Certificate Services. </li><li>Strong analytical, communication, and documentation skills. </li><li>Familiarity with ITIL practices (especially incident and change management). </li></ul></ul><h3>Additional Skills (Good to have) </h3><ul><ul><li>Security certifications such as Security+, CEH, CyberArk Certified Trustee/Defender, or Qualys Certified Specialist </li><li>Experience with log analysis and SIEM tools (e.g., Elastic Stack, Aria Operations for Logs) </li><li>Exposure to infrastructure security in VMware, Kubernetes, or OpenStack environments </li><li>Familiarity with scripting or automation for reporting and remediation (PowerShell, Python, or Bash) </li><li>ITIL Foundation certification </li></ul></ul>#LI-LP2

Senior Security Support Engineer

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. We are looking for an experienced and proactive <b>Operational Lead – Day-to-Day (D2D) Operations</b> with a focus on <b>cloud networking, security infrastructure, firewalls, and load balancers</b>. This role involves managing and maintaining network services and security controls in a hybrid cloud environment to ensure performance, availability, and security of business-critical services. The ideal candidate will have strong experience in managing cloud and on-premise network/security infrastructures and leading daily operational activities across multiple platforms. <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Discover your inner Racker - click here!</a><h3>Responsibilities </h3><ul><ul><li>Lead daily operations and incident response across cloud and data center network infrastructure, including firewalls (FW), load balancers (LB), and security tools. </li><li>Ensure uptime, performance, and integrity of cloud networking and perimeter security components. </li><li>Administer and troubleshoot virtual and physical firewalls, VPNs, routers, switches, and load balancers (e.g., F5, Palo Alto, Fortinet). </li><li>Monitor and manage network traffic, routing policies, and segmentation across hybrid environments. </li><li>Maintain rule bases, NAT, ACLs, and policies on firewalls and security appliances. </li><li>Coordinate with security, cloud, and infrastructure teams to ensure security compliance and risk mitigation. </li><li>Drive operational excellence in response handling, root cause analysis (RCA), and long-term remediation. </li><li>Collaborate with cloud architects to optimize secure connectivity between on-prem and public cloud. </li><li>Develop and maintain operational runbooks, SOPs, network diagrams, and security documentation. </li><li>Participate in change management, patching cycles, and infrastructure upgrades with minimal service impact. </li><li>Oversee monitoring and alerting for network and security devices, responding to issues as per SLAs. </li><li>Lead the support team for Tier 2/3 escalations and guide junior network/security engineers. </li></ul></ul><h3>Requirements </h3><ul><ul><li>Bachelor's degree in Information Technology, Computer Engineering, or related field. </li><li>8+ years of experience in IT network and security operations, with at least 2–3 years in a leadership role. </li><li>Deep understanding of network protocols, routing, switching, VPNs, and security architectures. </li><li>Hands-on experience with enterprise firewalls and next-gen security appliances (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower). </li><li>Experience managing load balancers and ADCs (e.g., F5, Citrix NetScaler, HAProxy, NGINX). </li><li>Knowledge of cloud networking constructs and security groups in public clouds (AWS, Azure, GCP). </li><li>Experience with IPS/IDS, SIEM tools, vulnerability management, and secure access controls </li><li>Proficiency in troubleshooting L2/L3 network issues and packet analysis tools (e.g., Wireshark). </li><li>Familiarity with security best practices, hardening standards, and compliance frameworks (e.g., NIST, ISO 27001). </li><li>Strong understanding of ITIL-based operational processes and incident/change/problem management. </li><li>Excellent communication, coordination, and leadership skills </li></ul></ul><h3>Additional Skills (Good to have) </h3><ul><ul><li>Certifications: CCNP/CCIE, PCNSE, NSE4/NSE5, F5-CTS, or equivalent. </li><li>Public cloud certifications (e.g., Azure Network Engineer, AWS Advanced Networking). </li><li>Experience with Infrastructure as Code (IaC) for network automation (e.g., Terraform, Ansible). </li><li>Familiarity with Zero Trust Architecture and SASE frameworks. </li><li>Exposure to DevSecOps tools and security automation practices. </li><li>ITIL Foundation certification </li></ul></ul>#LI-LP2

Operational Lead – D2D Ops (Cloud Network, Firewall &amp; Load Balancer, Security)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.  We are seeking a highly skilled <b>Senior Network Security Engineer</b> with specialized expertise in firewall technologies, F5 application delivery controllers, and intrusion prevention/detection systems (IPS/IDS). In this role, you will be responsible for designing, implementing, and maintaining enterprise and cloud network security infrastructure to protect against evolving cyber threats. The ideal candidate will bring deep technical knowledge across multiple security platforms, strong incident response capabilities, and the ability to lead the operation of critical environment to ensure network resiliency, compliance, and security.  <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Discover your inner Racker - click here!</a><h3>Responsibilities </h3><ul><ul><li>Design, implement, and manage enterprise firewall infrastructure including next-generation firewalls (NGFWs), VPN concentrators, and web application firewalls </li><li>Configure, optimize, and maintain F5 application delivery controllers, including load balancing, SSL offloading, and application security modules </li><li>Deploy and manage intrusion prevention/detection systems (IPS/IDS), ensuring proper tuning to minimize false positives while detecting genuine threats </li><li>Develop and implement comprehensive network security architectures with defense-in-depth strategies </li><li>Create and maintain security policies, rulesets, and access control lists across all security platforms </li><li>Conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate security gaps </li><li>Monitor security events and logs to identify potential security incidents and respond appropriately </li><li>Lead security incident investigations and responses, including root cause analysis and remediation planning </li><li>Establish security monitoring solutions and develop custom alerting for critical security events </li><li>Implement automation and orchestration for security processes to improve efficiency and response times </li><li>Design and implement secure network segmentation strategies to contain potential breaches </li><li>Collaborate with compliance teams to ensure network security controls meet regulatory requirements </li><li>Evaluate emerging security technologies and recommend solutions to address evolving threats </li><li>Provide technical mentorship to junior security engineers and network administrators </li><li>Participate in after-hours on-call rotation for critical security incidents </li></ul></ul><h3>Requirements </h3><ul><ul><li>Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field </li><li>8+ years of experience in network or security engineering roles </li><li>Minimum 5+ years of hands-on experience with enterprise firewall platforms (Palo Alto, Fortinet, Cisco, etc.) </li><li>Proven expertise with F5 BIG-IP platforms, including LTM and GTM modules </li><li>Extensive experience configuring and maintaining IPS/IDS systems (Cisco, Palo Alto, Snort, etc.) </li><li>Strong understanding of network protocols, OSI model, and TCP/IP stack </li><li>Experience with micro-segmentation technologies </li><li>In-depth knowledge of common attack vectors and mitigation techniques </li><li>Current industry certifications (CISSP, CCNP Security, F5 Certified, etc.) </li><li>Understanding of compliance frameworks (PCI DSS, HIPAA, SOX, ISO 27001, etc.) </li><li>Experience with security in cloud environments </li><li>Strong analytical and problem-solving abilities </li><li>Excellent communication skills and ability to explain technical concepts to non-technical stakeholders </li><li>Ability to work effectively under pressure during security incidents </li></ul></ul><h3>Additional Skills (Good to have)</h3><ul><ul><li>Experience with zero trust network architecture and implementation </li><li>Proficiency in scripting and automation for security operations (Python, Bash, etc.) </li><li>Knowledge of SOAR (Security Orchestration, Automation and Response) platforms </li><li>Familiarity with container security and Kubernetes environments </li><li>Experience with secure SD-WAN implementations </li><li>Background in DevSecOps practices and tools </li><li>Knowledge of threat intelligence platforms and integration </li><li>Experience with DDoS mitigation techniques and services </li><li>Familiarity with NAC (Network Access Control) solutions </li><li>Understanding of PKI infrastructure and certificate management </li><li>Background in security architecture and framework development </li></ul></ul>#LI-LP2

Senior Network Security Engineer

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Job Position and Company	Location	Tags	Posted
Data Services Administrator at Rackspace	Full Time Administrator Windows
Senior Data Services Platform Engineer at Rackspace	Full Time Administrator Windows
Senior Security Support Engineer at Rackspace	Full Time Audit Incident Response Windows
Operational Lead – D2D Ops (Cloud Network, Firewall & Load Balancer, Security) at Rackspace	Full Time Incident Response Devsecops
Senior Network Security Engineer at Rackspace	Full Time Incident Response Application Security Devsecops

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