Technical Delivery Lead

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi-tenant private cloud that we have designed.  Role OverviewThe Technical Delivery Lead takes overall responsibility for the engineering team, both from a technology perspective as well as line management.You will lead a team of around 14 engineers, establishing clear objectives and project milestones, developing consistent best practices across the team, and driving the resolution of challenging problems. In addition to line management, you will be the key contact overseeing customer engagements day-to-day, applying your technical expertise to drive vision into action and desirable outcomes. If you are an expert in modern engineering practices, with a passion for solving complex cloud-related problems, and particularly skilled at developing high-performance engineering talent, please apply today!This role will be permanently on-site with a customer in Riyadh (KSA).Arabic language skills will be highly advantageous.

Key Responsibilities

• Drive successful relationships with key customer stakeholders supported by the practice (acting as a key POC for escalations).
• Work with other Rackspace stakeholders to make every engagement a success.
• Identify opportunities for improvement with the customer, the team and Rackspace and own the outcomes for those improvements.
• Be the go-to person for your team and the customer regarding the day-to-day delivery of the work.
• Establish strategic plans and operational practices e.g., people, skillsets, engagement approaches, processes and policies, enablement and coaching.
• Coach, motivate and train team members to improve their delivery quality and efficiency.
• Ensure the delivery model is focused on quality, cost-effective delivery of services, and customer success outcomes.
• Day-to-day management of a team of highly skilled software developers and engineers.
• Contribute to building a diverse team of engaged and motivated engineers.
• Host regular team huddles and one-to-ones with your team, developing and mentoring them to become the best version of themselves and to support their careers.
• Actively drive initiatives to contribute to our goals and make Rackspace a great place to work.

Technical Skills:

• Must have experience in a Private Cloud environment (VMWare or OpenStack).
• Knowledge and familiarity with the Software Development Life Cycle and DevOps required (open-source software knowledge and understanding considered a plus).
• The ideal candidate will have a proven track record in delivering technical professional services engagements to customers. The role may require hands-on project or delivery work.
• Given the highly specialised environments in which we operate, a solid understanding of software engineering and cloud technology, its benefits and challenges are required.
• Prior experience in delivering technical services in IT.
• Previous experience in leading a team of software engineers in IT, including hiring and personal development of team members.
• Excellent written and interpersonal communication skills and the ability to deliver presentations on team performance, both internally and externally.
• Ability to deliver constructive and continuous feedback.
• Strong attention to detail is required to deliver high-quality reports.
• Able to build and maintain strong relationships with people at various levels in the business, both at customer sites and within the broader Rackspace organisation.

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