Rackspace

Technical Project Manager

<b>About the Role</b>We are seeking an experienced AWS Migration Engineer to lead and execute end-to-end cloud migration projects. The ideal candidate will have a strong background in AWS services, networking, and cloud architecture. <b>Key Responsibilities</b>Design and implement end-to-end AWS migration strategiesLead complex migration projects from planning to executionOptimize existing infrastructure for cloud environmentsCollaborate with cross-functional teams to ensure smooth transitionsProvide technical guidance and mentorship to junior team membersImplement and manage secure, scalable network architectures in AWS <b>Required Skills and Qualifications</b>5+ years of experience in cloud migrations, with a focus on AWSDeep knowledge of AWS migration services (e.g., AWS Migration Hub, AWS Application Migration Service, AWS Server Migration Service)Strong understanding of networking concepts and implementations in AWS, including:VPN and AWS Direct ConnectVPC peering and AWS Transit Gateway Network Address Translation (NAT)Route tables and subnetsSecurity Groups and Network Access Control Lists (NACLs)Expertise in a wide range of AWS services, including but not limited to:Compute: EC2, Lambda, ECS, EKSStorage: S3, EBS, EFSDatabase: RDS, DynamoDB, AuroraNetworking: VPC, Route 53, CloudFrontSecurity: IAM, AWS WAF, AWS ShieldManagement: CloudWatch,  CloudTrail, AWS ConfigExperience with AWS Dedicated Hosts and EC2 Dedicated InstancesProficiency in infrastructure-as-code tools (e.g., Terraform, CloudFormation)Strong scripting skills in languages such as Python, Bash, or PowerShellExperience with Windows and Linux operating systemsExcellent problem-solving and communication skillsWorking knowledge of configuration management tool Ansible. <b>Preferred Qualifications</b>Experience with containerization and orchestration (e.g., Docker, Kubernetes)Familiarity with database migration techniques and tools (e.g., AWS Database Migration Service)Understanding of security best practices in cloud environmentsExperience with hybrid cloud architecturesFamiliarity with AWS Organizations and multi-account strategiesGood to have Citrix, Azure and SQL knowledge.

India

Gurugram

AWS Migration Engineer II - R-20921

<b>Critical Competencies</b>:Expertise in SQL Server, Oracle, PostgreSQL, and MySQL for administration and migration.Experience with PostgreSQL/MySQL/PAAS DB, scripting, and automation.Experience in AWS/Azure Cloud environments.<b>Key Responsibilities</b>:Create and maintain SOPs for migration execution.Formulate and monitor database management policies, procedures, and standards.Provide design standards and guidance for projects and technical roadmaps.Mentor and train Level 1 and Level 2 DBAs.Engage with customers to streamline project deliverables.Forecast database growth and plan for hardware and storage requirements.Plan and deploy high availability and disaster recovery strategies.Execute database software upgrades, patches, and service packs.Investigate and resolve complex database-related issues.Develop automation tools to streamline tasks.Set up monitoring and alerting systems.Generate performance reports and analysis.Maintain up-to-date documentation of database configurations.Resolve incidents, changes, and service requests under client SLAs.Create detailed RCA reports for problem management.Evaluate and manage third-party tools for database management.Participate in sales implementations and vendor calls.Provide 24x7 production support for database operations.Execute large, complex database projects.<b>Knowledge and Skills</b>:Proficient in SQL Server, Oracle, PostgreSQL, and MySQL for architecture, installation, configuration, performance tuning, high availability, and disaster recovery.Experience in planning and executing database migrations and upgrades.Cloud-enabled for project-based migrations, automation, and administration.Familiarity with industry best practices for database administration.Effective communication of technical information.Leadership skills for unexpected situations.Experience with automation using Python, AWS CLI, PowerShell, Shell.Knowledge of infrastructure as code with CloudFormation, Terraform, GitHub.Ability to deploy, manage, and troubleshoot HADR configurations.Knowledge of deploying and managing RDBMS in cloud platforms.Understanding of monitoring tools like Datadog, Azure Monitor, AWS CloudWatch.Usage of ITIL-based ticket tools like ServiceNow.

Job Opportunity : Cloud Database Engineer IV

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.We are looking for a senior-level engineer with strong Linux OS competency, to be responsible for complex large scaled-out infrastructure deployments implementations and issues that may take several weeks or months to implement and/or resolve. As part of the role, creating automation in a DevOps mindset, we are looking for fluency in Linux, and ideally some real-world experience of Ansible, Terraform, or Python. <h3>Core Duties:</h3><ul><ul><li>Apply creative problem-solving techniques to identify the source of various problems and keep management aware of every step of the way.</li><li>Proactively call out potential pitfalls that the product may experience, using existing or planned methods and suggest architectural alternatives that may better serve the stability and security of the solution. </li><li>Be responsible for solving the platform’s technical issues, which can include OS level, web server, caching, message queuing, database server, applications server, DNS, SMTP or other software issues. </li><li>Continually propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the Cloud products.</li></ul></ul><h3>Requirements:</h3><ul><ul><li><b>Shift</b>: Tuesday - Saturday (08:30-17:30).</li><li><b>Location</b>: 2 days per week on-site in Cardiff (otherwise work from home).</li><li><b>SC Clearance: </b>Due to the sensitive nature of our customer environments, you may need to undergo SC Clearance (to be eligible you must have been a UK resident for a minimum of 5 years).</li><li><b>On-call:</b> You will join a weekly rota as an escalation point to ensure 24/7 coverage (in return for additonal compensation). </li></ul></ul>#LI-LP2

Linux DevOps Senior Engineer

<b>Job Summary:</b>Provide one of our preferred healthcare customers the highest practicable levels of performance and availability of Server systems at all of the organization's sites. Maintain server hardware and software though various levels of monitoring and updating to provide essential 24x7 operation and performance. Collaborate with application owners in an effort to provide best server performance and availability. Administer, maintain and update servers to provide optimal performance and availability. Work collaboratively with other departments and support technicians to provide the best service possible <b>Work Location/Hours:  </b>·         100% Remotely within the USA.·         Work hours are in Pacific Time Zone. ·         There is an on-call rotation for this role.  <h3>Responsibilities: </h3><ul><ul><li>Install and configure server hardware and software consistent with established standards; develop new and modify existing standards where necessary.</li><li>Research and develop parameters for Server capacity planning, performance tuning and optimization.</li><li>Help select and deploy third-party server tools to meet evolving business requirements.</li><li> Develop and maintain enterprise-wide server architecture and standards.</li><li>Perform server hardware and software upgrades.</li><li>Handle multiple assigned tasks concurrently, ensuring customer commitments are met</li><li>Work with project and production support teams to develop, implement and maintain administration processes and procedures.</li><li>Apply expertise and independent judgment in order to rapidly restore service when applicable.</li><li>Work with peers to design and implement departmental projects and operational initiatives.</li><li>Monitor infrastructure hardware, operating systems and applications; identify and recommend appropriate changes to server systems and application standards based on performance and availability needs.</li><li>Troubleshoot and resolve problems; resolve problems of various complexities without assistance from more senior engineers.</li><li>Exercise independent judgment and take appropriate actions to ensure minimal disruption to business customers, per established protocols.</li><li>Log and report incidents and outages per standards; identify trends and suggest and implement process/standard changes to reduce incidents.</li><li>Determine systems software design requirements.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree in computer science, Business Administration, or related field OR equivalent combination of technical IT training, college coursework and experience.</li><li>Minimum of five (5) years’ experience administering Server technologies.</li><li>Prefer one or more of the following certifications: MTA, MCP, MCSA, MCSE, VCP.</li><li>Must have experience with Zerto. </li><li>Experience with any or all of the following: Windows Server Operating systems (current and 2 previous versions), Windows Clustering, Active Directory architecture and administration, Group Policy, Microsoft Exchange Server, IIS, System Center, VMware Virtualization administration, HP and Cisco server hardware management, Cisco UCS and HP iLO server management tools.</li><li>Two (2) years administering Server Virtualization technologies, such as VMware.</li><li>Familiarity with network connectivity, PKI management, DHCP/DNS/WINS management, SMTP routing and messaging, TCP/IP networking and OSI protocol stacks.</li><li>Familiarity with ITIL Frameworks. </li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a><b>Information on </b><a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>benefits</b></a></ul></ul>The following information is required by pay transparency legislation in the following states: CA, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is $89,300 - $130,900.·       The anticipated starting pay range for Hawaii and New York (not including NYC) is: $95,000 - $139-260.·       The anticipated starting pay range for California, New York City and Washington is: $104,000 - $152,570. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. .#LI-MF1 #LI-Remote #LI-JR1 <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  "Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sr Systems Engineer

At Rackspace Technology, we are experts in multi-cloud solutions. Our deep technical expertise with leading technologies and multi-cloud environments—spanning applications, data, and security—enables businesses to grow, increase efficiency, and drive innovation. We don’t just solve workload problems; we create competitive advantages by empowering you to work faster, smarter, and stay ahead of the curve.<h3>Key Responsibilities</h3><ul><ul><li>Be a key member of the Managed Public Cloud software development team, collaborating globally.</li><li>Work on a variety of projects including cloud integrated services, customer interaction platforms, and backend business systems.</li><li>Collaborate with Product teams to assess functional requirements for new offerings, analyze technical feasibility, and coordinate task assignments with agility to deliver innovative software.</li><li>Proven ability to architect production ready software with minimal direction, prioritizing system observability.</li><li>Strong background in agile development and project planning, including TDD and code reviews.</li><li>Establish and adhere to coding and process best practices, including conducting code reviews.</li><li>Regularly contribute to engineering standards and best practices, motivating the team to deliver their best work.</li><li>Lead research, proof of concept, and prototype efforts within the project team.</li><li>Gain support for complex architectures and negotiate solution/architectural tradeoffs.</li><li>Write and review design documents and actively participate in project discussions.</li><li>Work within a DevOps culture, including participating in on call rotations and maintenance schedules.</li></ul></ul><h3>Skills</h3><ul><ul><li>In-depth knowledge of Full Stack development, including front-end frameworks (React, Angular, Vue) and back-end technologies (<a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Python, Java, .NET).</li><li>Expertise in setting up and configuring cloud environments across various platforms (e.g., AWS, Azure, GCP, on-premise).</li><li>Experience with designing, developing, and maintaining scalable web applications.</li><li>Ability to integrate various services and tools (e.g., REST APIs, GraphQL, databases, CI/CD pipelines).</li><li>Experience in automating deployment and infrastructure management using Infrastructure as Code (IaC) tools like Terraform or CloudFormation.</li><li>Proficiency in scripting languages such as Python, Bash, or PowerShell to automate tasks and enhance development workflows.</li><li>Experience with developing custom APIs, microservices, and third-party integrations.</li><li>Strong understanding of software development best practices, including testing, debugging, and performance optimization.</li><li>Ability to design and implement robust monitoring and logging strategies to ensure application reliability.</li><li>Experience with monitoring application and infrastructure performance using observability tools.</li><li>Skills in identifying performance bottlenecks and optimizing system performance based on profiling and analytics insights.</li><li>Experience in setting up and managing logging, monitoring, and alerting solutions for web applications.</li><li>Ability to troubleshoot complex issues by analyzing logs, performance metrics, and debugging code.</li><li>Ability to work with cross-functional teams to define application requirements and implement scalable solutions.</li><li>Strong communication skills to convey technical concepts and recommendations to both technical and non-technical stakeholders.</li><li>Knowledge of security best practices in Full Stack development, including authentication, authorization, and data protection.</li><li>Experience with integrating security measures into application development, such as vulnerability scanning and secure coding practices.</li><li>Commitment to continuously improving development processes, staying updated with the latest Full Stack technologies and best practices.</li><li>Ability to lead or contribute to efforts to enhance software architecture and engineering efficiency across the organization.</li><li>Excellent oral and written English communication skills.</li></ul></ul><h3>Education/Experience</h3><ul><ul><li>Bachelor’s degree in a technology related field is required; a high school diploma or equivalent is required.</li><li>8+ years of relevant work experience, with strong software engineering fundamentals gained through training, coursework, or hands on experience.</li><li>Cloud certifications are highly desired.</li><li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><ul><ul><li><b>Fluent, Bi-lingual (Spanish and English): interviews will be held in English. </b></li><li><b> Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</b></li><li><b>This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b></li><li>#LI-JR1</li><li>#LI-Remote</li><li><b>Join us at Rackspace Technology to push the boundaries of cloud development and be a part of our journey to create cutting edge solutions.</b></li></ul></ul>

Full Stack Developer

At Rackspace Technology, we are experts in multi-cloud solutions. Our deep technical expertise with leading technologies and multi-cloud environments—spanning applications, data, and security—enables businesses to grow, increase efficiency, and drive innovation. We don’t just solve workload problems; we create competitive advantages by empowering you to work faster, smarter, and stay ahead of the curve.<h3>Key Responsibilities</h3><ul><ul><li>Be a key member of the Managed Public Cloud software development team, collaborating globally.</li><li>Work on a variety of projects including cloud integrated services, customer interaction platforms, and backend business systems.</li><li>Collaborate with Product teams to assess functional requirements for new offerings, analyze technical feasibility, and coordinate task assignments with agility to deliver innovative software.</li><li>Proven ability to architect production ready software with minimal direction, prioritizing system observability.</li><li>Strong background in agile development and project planning, including TDD and code reviews.</li><li>Establish and adhere to coding and process best practices, including conducting code reviews.</li><li>Regularly contribute to engineering standards and best practices, motivating the team to deliver their best work.</li><li>Lead research, proof of concept, and prototype efforts within the project team.</li><li>Gain support for complex architectures and negotiate solution/architectural tradeoffs.</li><li>Write and review design documents and actively participate in project discussions.</li><li>Work within a DevOps culture, including participating in on call rotations and maintenance schedules.</li></ul></ul><h3>Skills</h3><ul><ul><li>In depth knowledge of Datadog features such as dashboards, monitors, log management, and alerting.</li><li>Expertise in setting up and configuring Datadog agents across various environments (e.g., AWS, Azure, GCP, on-premise).</li><li>Experience with creating and managing custom metrics, traces, and logs.</li><li>Ability to integrate Datadog with various services and tools (e.g., AWS CloudWatch, Kubernetes, Azure Monitor, etc).</li><li>Experience in automating monitoring and alerting setups using Infrastructure as Code (IaC) tools like Terraform or CloudFormation.</li><li>Proficiency in scripting languages such as Python, Bash, or PowerShell to create custom checks, scripts, and automation tools.</li><li>Experience with developing custom Datadog integrations and plugins.</li><li>Strong understanding of observability principles, including metrics, logging, and tracing.</li><li>Ability to design and implement monitoring strategies that provide deep visibility into system performance and application health.</li><li>Experience with monitoring application and infrastructure performance using Datadog.</li><li>Skills in identifying performance bottlenecks and optimizing system performance based on Datadog insights.</li><li>Experience in setting up and managing alerts, anomaly detection, and incident response workflows in Datadog.</li><li>Ability to troubleshoot complex issues by analyzing metrics, logs, and traces in Datadog.</li><li>Ability to work with cross functional teams to define monitoring requirements and implement Datadog solutions.</li><li>Strong communication skills to convey insights and recommendations to both technical and nontechnical stakeholders.</li><li>Knowledge of security best practices related to monitoring, such as ensuring data privacy and compliance with regulatory requirements.</li><li>Experience with integrating Datadog into security operations, including monitoring for security threats and vulnerabilities.</li><li>Commitment to continuously improving monitoring setups, staying updated with Datadog’s latest features and best practices.</li><li>Ability to lead or contribute to efforts to enhance observability across the organization. </li><li>Excellent oral and written English communication skills.</li></ul></ul><h3>Education/Experience</h3><ul><ul><li>Bachelor’s degree in a technology related field is required; a high school diploma or equivalent is required.</li><li>8+ years of relevant work experience, with strong software engineering fundamentals gained through training, coursework, or hands on experience.</li><li>Cloud certifications are highly desired.</li><li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><ul><ul><li><b>Fluent, Bi-lingual (Spanish and English): interviews will be held in English. </b></li><li><b> Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</b></li><li><b>This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b></li><li>#LI-JR1</li><li>#LI-Remote</li><li><b>Join us at Rackspace Technology to push the boundaries of cloud development and be a part of our journey to create cutting edge solutions.</b></li></ul></ul>

Mexico City

Aguascalientes

Sr Datadog Developer

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field</li><li>Proactively identifies and solves problems that impact the management and direction of the business</li><li>Contributes to the development of the organizational function strategy or product or business strategy</li><li>Progression to this level is typically restricted on the basis of individual capabilities and business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Take overall consultative sales leadership for the new business and/or customer relationships with a select base of high value customers.</li><li>Create and implement account development strategies that succeed in exploiting the full business potential of the customer base, in line with business targets and objectives (Annual revenue, account growth through new business (MRR), Army of Promoters (NPS)</li><li>Maintain and agree a twelve-month business account plan, forecast and appropriate reporting framework.</li><li>Understand and position the whole product portfolio, including cloud and applications services to ensure future growth and retention.</li><li>Develop close relationships at every appropriate level and fully understand the business, buying and decision-making process of the accounts.</li><li>Build strategic relationships and Rackspace credibility within the target organization and comfortably engage at all levels of the Customer’s leadership team.</li><li>Proactively seek opportunities to create new revenue streams including joint Business Development activity for new and/or existing enterprise accounts.</li><li>Front all negotiations and tender submissions and facilitate and manage key communications between the company and the Customer to the highest professional standards.</li><li>Maintain a high awareness and knowledge of corporate market, industry and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.</li><li>Work with channel and sales reps to create and support the execution of joint business plans with key partners to drive profitable revenue and new customer acquisition for Rackspace Hosting</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Installed base growth - revenue.</li><li>Execution of new sales opportunities - MRR</li><li>Access to new departments / divisions</li><li>KPIs, documentation, process tracked via Salesforce.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Focused on Professional Services - emphasis in cloud is a positive.</li><li>Consultative selling</li><li>Cloud solutions with emphasis on AWS and Azure</li></ul></ul><h3>Skills</h3><ul><ul><li>Client/Customer Service</li><li>New Account Acquisition Skills</li><li>Strong verbal communications</li><li>Excellent listener</li><li>Data-driven Decision Making</li><li>Analytical Skills</li><li>Negotiation Skills</li><li>Buying Process Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>A plus but not necessarily a must - AWS and Azure Certificates in sales training</li><li>Other recent certificates in cloud technology training</li></ul></ul><h3>Experience</h3><ul><ul><li>15+ years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>187,200 – 329,230</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>198,500 – 349,030</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>218,300 – 383,900</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Enterprise Sales Executive VI - DC/MD/VA

<b>Overview</b>A Cloud Program Director is a senior-level professional responsible for overseeing cloud computing professional services programs for Enterprises. This role demands a deep understanding of cloud technology, leadership skills, and the ability to manage complex projects and teams. The ideal candidate will have a blend of program management, technical expertise and business acumen, ensuring that cloud programs are delivered successfully.<h3>Key Responsibilities</h3><ul><ul><li>Strategic Planning and Execution: Oversee the planning, execution, and delivery of cloud projects, ensuring they are completed on time and within budget.</li><li>Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the services provided.</li><li>Leadership and Team Management: Lead and mentor a team of cloud engineers, architects, and project managers. Foster a collaborative and innovative work environent to drive successful cloud initiatives.</li><li>Maintains a consistent and prioritized view of all problems related to a program and actively captures and monitors problems that externally influence a program.</li><li>Guides program teams and related project managers in selecting methods, techniques, and evaluation criteria for obtaining results.</li><li>Develops and manages programmatic risk management plan including issues, risks, likelihood, mitigation strategies, mitigation resource needs, and timeframes.</li><li>Resource Management: Allocate and manage resources effectively to ensure project success and optimal utilization of team members.</li><li>Vendor Management: Manage relationships with cloud service providers, ensuring that the organization receives optimal service and support. Negotiate contracts and service level agreements (SLAs) to meet business needs.</li><li>Budget Management: Oversee the cloud program's budget, ensuring that financial resources are allocated effectively. Monitor spending and make adjustments as necessary to stay within budgetary constraints.</li><li>Risk Management: Identify potential risks associated with cloud initiatives and develop mitigation strategies. Ensure compliance with industry standards and regulatory requirements.</li><li>Stakeholder Communication: Communicate progress, challenges, and successes to senior management and other stakeholders.</li><li>Innovation and Improvement: Stay current with emerging cloud technologies and industry trends. Continuously seek opportunities to improve cloud infrastructure, processes, and practices.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree or relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) is preferred.</li><li>Experience: At least 10 years of experience in IT, with a minimum of 5 years in cloud computing and program management. Proven track record of leading successful cloud projects and teams.</li><li>Technical Skills: In-depth knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and related technologies. Familiarity with DevOps practices, containerization, and microservices architecture.</li><li>Leadership Skills: Strong leadership and team management skills, with the ability to motivate and inspire a diverse team. Excellent communication and interpersonal skills.</li><li>Analytical Skills: Strong problem-solving and analytical skills, with the ability to make data-driven decisions. Experience with cloud cost optimization and performance monitoring tools.</li><li>Project Management: Proficiency in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira, Trello). Ability to manage multiple projects simultaneously and prioritize tasks effectively.</li><li>Business Acumen: Understanding of business processes and how cloud technology can drive business value. Ability to align technical initiatives with strategic business goals.</li></ul></ul><h3>Key Responsibilities:</h3><ul><ul><li>Ensures executive stakeholder engagement through effective escalation management to assist in problem resolutions as appropriate even when outside of immediate organization and role. </li><li>Maintains a consistent and prioritized view of all problems related to a program and actively captures and monitors problems that externally influence a program. </li><li>Guides program teams and related project managers in selecting methods, techniques, and evaluation criteria for obtaining results. </li><li>Develops and manages programmatic risk management plan including issues, risks, likelihood, mitigation strategies, mitigation resource needs, and timeframes. </li><li>Highly effective at sourcing solutions across program teams.</li></ul></ul><h3>Knowledge:</h3><ul><ul><li>Expert-level knowledge of the project lifecycle</li><li>Expert-level knowledge of industry competitors, products, trends and technology</li><li>Expert-level knowledge of company's objectives and strategies</li></ul></ul><h3>Education:</h3><ul><ul><li>Bachelor's Degree required, preferably in field related to role. </li><li>At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience: (Must Have)</h3><ul><ul><li>15+ years of experience in the required role, with a strong background in delivering professional services projects and programs within large-scale consulting firms.</li><li>Experience working on Cloud Migration and Transformation projects (AWS, Azure and GCP)</li></ul></ul><h3>Travel</h3><ul><ul><li>Occasional travel, less than 20%.</li></ul></ul><h3>Physical Demands:</h3><ul><ul><li>General office environment. </li><li>Moderate levels of stress may occur at times. </li><li>May require long periods sitting and viewing a computer monitor. </li><li>No special physical demands required. </li><li>Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 </li></ul></ul><h3>Sponsorship:</h3><ul><ul><li>This role is not eligible for work sponsorship</li><li>Candidates needs to be legally allowed to work in the US for any employer</li></ul></ul><h3>Certification:- Nice to Have</h3><ul><ul><li>PMP (Project Management Professional)</li><li> PgMP (Program Management Professional) </li><li> Certified Scrum Master (CSM) / Certified Scrum Professional (CSP) </li><li> SAFe Program Consultant (SPC) / SAFe Agilist (SA)</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •The anticipated starting pay range for Colorado is: $171,400 - $228,500 •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $187,500 - $250,000•The anticipated starting pay range for California, New York City and Washington is: $205,600 - $274,100Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.#LI-VM1#Rackspace  "Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

San Antonio

PMO Technical Program Director - US

Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function</li><li>Solves unique problems that have a broad impact on the business</li><li>Contributes to the development of organizational sub-function strategy</li><li>Progression to this level is typically restricted on the basis of business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Take overall consultative sales leadership for the new business and/or customer relationships with a select base of high value customers.</li><li>Create and implement account development strategies that succeed in exploiting the full business potential of the customer base, in line with business targets and objectives (Annual revenue, account growth through new business (MRR), Army of Promoters (NPS)</li><li>Maintain and agree a twelve-month business account plan, forecast and appropriate reporting framework.</li><li>Understand and position the whole product portfolio, including cloud and applications services to ensure future growth and retention.</li><li>Develop close relationships at every appropriate level and fully understand the business, buying and decision-making process of the accounts.</li><li>Build strategic relationships and Rackspace credibility within the target organization and comfortably engage at all levels of the Customer’s leadership team.</li><li>Proactively seek opportunities to create new revenue streams including joint Business Development activity for new and/or existing enterprise accounts.</li><li>Front all negotiations and tender submissions and facilitate and manage key communications between the company and the Customer to the highest professional standards.</li><li>Maintain a high awareness and knowledge of corporate market, industry and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.</li><li>Work with channel and sales reps to create and support the execution of joint business plans with key partners to drive profitable revenue and new customer acquisition for Rackspace Hosting</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Installed base growth - revenue.</li><li>Execution of new sales opportunities - MRR</li><li>Access to new departments / divisions</li><li>KPIs, documentation, process tracked via Salesforce.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Focused on Professional Services - emphasis in cloud is a positive.</li><li>Consultative selling</li><li>Cloud solutions with emphasis on AWS and Azure</li></ul></ul><h3>Skills</h3><ul><ul><li>Client/Customer Service</li><li>New Account Acquisition Skills</li><li>Strong verbal communications</li><li>Excellent listener</li><li>Data-driven Decision Making</li><li>Analytical Skills</li><li>Negotiation Skills</li><li>Buying Process Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>A plus but not necessarily a must - AWS and Azure Certificates in sales training</li><li>Other recent certificates in cloud technology training</li></ul></ul><h3>Experience</h3><ul><ul><li>15+ years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>187,200 – 329,230</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>198,500 – 349,030</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>218,300 – 383,900</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Enterprise Sales Executive VI - Minneapolis, MN or Atlanta, GA - Remote

We are seeking a highly skilled &amp; experienced Lead Engineer (Cloud &amp; DevOps) to join our team in a technical leadership capacity with a proven track record of implementing infrastructure best practices &amp; optimizing DevOps practices. In this role, you will serve as a technical expert in cloud Infrastructure Support overseeing various aspects of Multi Cloud Operations, GKE, AKS, SRE, IT system Administration, Tools, Cloud DBs &amp; DevOps, ITSM processes. You will play a crucial role in coordinating &amp; managing the technical, peripheral, &amp; management aspects of our Cloud Infrastructure &amp; DevOps team, driving efficiency, security, &amp; collaboration.  If you are a motivated, self-driven individual with a passion for CIS, DevOps &amp; a track record of successful stake holder management, we invite you to apply for this exciting opportunity.<b>Location: Hybrid position requiring in-office presence twice a week at the office located in North Carolina.</b><h3>Responsibilities</h3><ul><ul><li>IaaS, PaaS, IaaC, &amp; cloud native deployments for Operational &amp; performance efficiency</li><li>Multi Cloud Operational Support: Solid understanding &amp; hands-on experience with GCP primary &amp; Azure secondary.</li><li>General DevOps: Proven expertise in implementing &amp; optimizing DevOps practices to enhance the development &amp; deployment lifecycle. (Terraform, Ansible &amp; Python)</li><li>Google Cloud IAM &amp; Azure AD: Strong knowledge of respective services &amp; its integration with cloud-based services.</li><li>Security Topology: In-depth understanding, including best practices for securing infrastructure &amp; data. You will be responsible for driving efficiency, security, &amp; collaboration within the offsite team. </li><li>GKE, AKS, SRE &amp; IT system administration (Linux &amp; Window) &amp; patching with a focus on optimizing performance &amp; ensuring reliability.</li><li>Confluent Kafka &amp; Google API Services: Troubleshoot &amp; support various Google services and APIGEE</li><li>Monitoring: Deploying &amp; providing support to Infra &amp; Application Performance Management tools (Dynatrace), as well as firefighting production problems that are performance related.</li><li>ITSM tool\ Jira: Familiarity with ITSM tool\Jira for Operations &amp; project management &amp; issue tracking.</li><li><b>Peripheral Skills:</b></li><li>Infosec: Understanding of &amp; hands-on experience with information security principles &amp; practices to enhance overall system security.</li><li>IDP: Solid experience with Identity Provider (IDP) systems &amp; their integration into DevOps workflows.</li><li><b>Management Skills:</b></li><li>Agile: Experience in implementing Agile methodologies to streamline processes, plan &amp; manage work, &amp; CSI.</li><li>Planning: Proven ability to create &amp; execute effective plans to meet operational project objectives &amp; deadlines.</li><li>Organization: Strong organizational skills, capable of managing multiple tasks &amp; priorities efficiently.</li><li>Will be an added advantage if </li><li>Managing People: Demonstrated leadership skills, including the ability to mentor &amp; guide team members.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Bachelor's degree in a relevant field or equivalent practical experience.</li><li>Excellent communication &amp; collaboration skills &amp; experience presenting formally</li><li>Certification in relevant technologies is a plus.</li><li>Strong ability to analyse &amp; interpret data as well as provide insights</li><li>Demonstrated experience in analysis, conclusion, &amp; recommend actions</li><li>Proven track record of successfully managing, developing, &amp; implementing Cloud best practices.</li><li>Ability to effectively operate with high energy &amp; flexibility in a fast-paced, constantly evolving team environment.</li><li>Ability to effectively collaborate with teams across different locations &amp; cultures.</li><li>Demonstrate strong interpersonal &amp; communication skills while working with diverse audiences including highly technical Professionals, Developers, &amp; Architects</li><li>Ability to navigate &amp; translate complex issues &amp; create collaborative, cross-functional solutions.</li><li>Deep analytical skill &amp; a passion for gathering information from various sources; analysing &amp; presenting recommendations to leadership to drive process improvements.</li><li>Experience in process improvement identification, recommendations, &amp; implementation.</li><li>A good understanding of Change, configuration, CMDB, Problem Management &amp; other related processes.</li><li>Experience using ticketing system like service now, Jira etc.</li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a><b>Information on offer is here:</b>  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> #LI-JR1#LI-Remote</ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.•The anticipated starting pay range for Colorado is: $116,100 - $170,280.•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280.•The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

GCP &amp; Azure Lead Engineer - Multi-Cloud Platforms &amp; Infrastructure (Hybrid in North Carolina)

<b>Job Profile Summary:</b>Identifies and qualifies prospective customers via inbound channels (Chat, incoming phone calls, and form submissions) and makes outbound sales contact (including cold calling) to develop leads until they are ready to engage with a sales executive. Will use a combination of automated tools and manual activity to record sales prospecting activity in computer-based tracking systems. Responsible for a basic understanding of Cloud Hosting, Rackspace solutions and value proposition, and providing a fanatical interaction with every prospective customer. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary. </li><li>Responsible for maintaining and working a pipeline of marketing qualified leads until they meet the criteria to be passed to engage with a Sales Executive. </li><li>Responsible for meeting a monthly quota of qualified leads passed to Sales. </li><li>Takes inbound sales chats from <a href="http://Rackspace.com" rel="noopener noreferrer nofollow ugc" target="_blank">Rackspace.com</a>, inbound sales calls, and responds to form submissions from current and prospective customers. </li><li>Utilizes available product information to engage with potential customers regarding Rackspace products. </li><li>Conduct needs analysis and determine prospects pain points to determine how the Rackspace solution will speak to those needs. Researches market segments to identify potential customers and makes first contact. </li><li>Develop new business via telephone and mass communication such as email and social media to introduce the Rackspace solutions and identify appropriate buyers within the target market. </li><li>Prepare and analyze leads pipeline reports and dashboards.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Basic knowledge of industry drivers, key customer trends, competition and market themes </li><li>Basic knowledge of business management, operations and strategic planning </li><li>Basic business knowledge of sales, marketing, and support functions</li></ul></ul><h3>Skills</h3><ul><ul><li>• Client/Customer Service </li><li>CRM Software Skills • Customer Relationship Management </li><li>Data Analysis </li><li>Data Management </li><li>Financial Acumen </li><li>Maintain Confidentiality </li><li>MS Excel Skills </li><li>MS PowerPoint Skills </li><li>Pipeline Management </li><li>Project Management </li><li>Sales Lead Generation Skills </li><li>Sales Prospecting Skills </li><li>SQL Server Skills </li><li>Stakeholder Management (external/internal)</li></ul></ul><h3>Qualifications</h3><ul><ul><li>High School Diploma or regional equivalent required </li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>2 - 4 years of experience in the field of role required</li><li>Occasional domestic/international travel, less than 10%</li></ul></ul>#LI-AW2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sales Development Specialist

The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. <b>Work Location: Onsite role at the Toronto office</b><h3>Key Responsibilities </h3><ul><ul><li>Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required </li><li>Lead cross-functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Organization </li><li>Advise leadership in setting and executing technological strategy to ensure Rackspace remain head of industry </li><li>Proactively assess, propose, and implement enhancements to system architecture, problem management, fleet management, process improvement, reporting, product integration and customer infrastructure  </li><li>Lead Workload/Workforce Management and Optimization related tasks </li><li>Review technical training for all Rackers supporting Rackspace Supported Cloud Products </li><li>Coach, mentor and assists Rackers across the business </li><li>Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business </li><li>Collaborate with Account Managers and Business Development Consultants to build strong customer relationships </li><li>Collaborate and share knowledge with other Engineers on the support floor </li></ul></ul><h3>Requirements</h3><ul><ul><li>Advanced knowledge of Cloud Platform Products such as OpenStack Ansible, Red Hat OSP and Kubernetes</li><li>Advanced skills in at least one of the following languages: <a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Python, PHP, Ruby, and Java </li><li>Advanced skills with git and git workflows </li><li>Advanced skills in leveraging CI and CD tools to automate testing and deployment </li><li>Advanced knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS </li><li>Broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript, Memcached, LAMP, nginx, <a href="http://node.js" rel="noopener noreferrer nofollow ugc" target="_blank">node.js</a>, nosql, Varnish </li><li>Strong web programming and scripting ability </li><li>Strong knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems </li><li>Strong automation skills with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools </li><li>Strong knowledge of software development methodologies including code profiling, regression testing, and continuous integration </li><li>Strong knowledge of Project Management methodologies </li><li>Strong understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services </li><li>Strong knowledge in the application of current and emerging network software and hardware technology and protocols </li><li>Requires specialized depth and/or breadth of expertise in own job discipline or field  </li><li>Interprets internal/external business challenges and recommends best practices to improve products, processes or services </li><li>Passionate about technology and has a desire to constantly expand technical knowledge </li><li>Detail-oriented in documenting information and able to own customer issues through resolution </li><li>Able to handle multiple tasks and prioritize work under pressure </li><li>Demonstrate sound problem-solving skills coupled with a desire to take on responsibility </li><li>Strong written and verbal communication skills, both highly technical and non-technical </li><li>Ability to communicate technical issues to nontechnical and technical audiences </li><li>English language fluency preferred</li></ul></ul><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a><b>Information on </b><a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>benefits</b></a><b> offered is here</b>.#LI-JR1#LI-Remote

Canada

Toronto

OpenStack Cloud Engineer IV (Onsite at the Toronto office)

•Build, implement, and manage products/solutions for Rackspace Hosted and Remotely Managed Citrix environments. •Manage L3 escalations for all Citrix related products.•Provide recommendations for architecture design and strategic initiatives that require application virtualization and/or virtual desktop infrastructure (VDI)•Responsible for identifying and solving technical issues related to the Citrix solution, which, in addition to Citrix Virtual Apps and Desktops can include OS level troubleshooting, webserver, database server, applications server, DNS, or other software issues.•Troubleshooting and Root Cause Analysis of production support related issues.•Highly proficient with XenApp and XenDesktop <a href="http://7.15" rel="noopener noreferrer nofollow ugc" target="_blank">7.15</a> LTSR and previous versions•Design and architecture expertise in   XenApp o XenDesktop o Citrix Storefront o Citrix Desktop Delivery Controller o Citrix Provisioning Services o Citrix UPM o Citrix Director•Windows 10 expertise and WVD user support exposure/experience coupled with  Expertise on Microsoft Windows platforms, Active Directory, DNS and GPO , FSlogix , Gold image mgmt (app publishing/patching) • Azure Monitor (OMS/log analytics)•Strong knowledge of Citrix ADC/Netscaler Secure Gateway.•Work with product management to design/deploy complex custom Citrix applications, XenApp and XenDesktop. •Coordinate with other Operations/App. Services team members regarding deployment and ongoing maintenance of new systems and solutions.•Perform various administrative duties and maintenance functions as required.•Have a good background and work on technologies other than Citrix like Windows Server (2012 through 2019), Microsoft Exchange and O365. (knowledge on Skype for Business, Hyper V and other related technologies will be a plus)

Job Opportunity : Citrix Admin III - IN

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.As part of our commitment to our customers, we are dedicated to helping enable creative, automation-based solutions for all sizes of businesses and require an experienced Cloud Engineer to join our team. The Ideal candidate will have several years’ experience in supporting Site Reliability, Devops Infrastructure on Google Cloud. You will ideally have proven experience with large scale GCP employments and migrations.  Your engagements will see you working directly with customers and prospects. You will have confidence in knowing your skills (and limitations), you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others.<h3>Key Responsibilities: </h3><ul><ul><li>Own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stake holder’s needs. </li><li>Deliver solutions that solve for new levels of complexity, scale, and performance, and in turn, enable breakthrough innovations. Create and apply frameworks, methods, best practices, and artifacts that deliver prescriptive guidance to customers, and publish and present the min large forums and across various media platforms. </li><li>Technical depth and hands-on implementation experience of various practices and tools in the DevOps toolchain. </li><li>Comfortable rolling up their sleeves to design and code modules for infrastructure, application, and processes. </li><li>Administration, maintenance of cloud infrastructure, including on-call support, monitoring, security best practices, automation, deployment, and the formulation of reusable cloud infrastructure via (IAC) Terraform</li></ul></ul><h3>Skills &amp; Qualifications: </h3><ul><ul><li>Bachelor's or Master's degree in Computer Science or an equivalent field. </li><li>A minimum of 8+ years of experience in supporting Site Reliability, DevOps, Infrastructure, and handling on-call duties within Cloud environments, with a preference for experience in Google Cloud Platform (GCP). </li><li>Proficiency in managing GCP services, including Kubernetes Engine (GKE), Compute Engine (GCE), Networking, Security, CI/CD pipelines, and other common Cloud technologies. </li><li>Proven experience working with very large-scale applications, computer systems, and networks. </li><li>Proficiency in Linux, TCP/IP, HTTP, MAIL protocols, DNS, content delivery networks   (CDN), load balancers, and troubleshooting techniques. </li><li>Proficiency in constructing Infrastructure as Code (IAC) using tools like Terraform, Ansible, and Helm Charts. </li><li>Proficiency in programming using Python, Golang, or Java, along with the ability to build CI/CD pipelines for deploying services in these languages. </li>Experience with the following is considered an advantage:  <li>Cloud databases and storage platforms, such as Storage Services (GCS), C loud SQL, Spanner, and Firestore. </li><li>Experience building transaction processing systems (OLTP) and/or larger scale analytics (OLAP) .</li><li>Machine Learning and AI platforms, such as Vertex AI, Generative AI, Big Query, Looker and DataProc.</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information  applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $116,100 - $170,280.The anticipated starting pay range for Hawaii and New York (not including NYC) is: $123,600 - $181,280.The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance, and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-JR1#LI-Remote#LI-USA#rackspace

Senior Site Reliability Engineer (GCP)

The <b>Data Center Operations Technician</b> owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. <b>Job Description</b><b>Key Accountabilities</b>Utilize custom monitoring software and internal ticketing system to provide customer supportIdentify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware componentsTroubleshoot simple operating system storage issues including file system, disk management and RAID technologiesSupport servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX ServerSimple operating systems administration to include troubleshooting of login, password and connectivity issuesTroubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access ControllersComplete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliancesComplete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arraysComplete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs requiredTroubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cablingProvide technical communication relating to customer configurations in a concise, professional mannerAdhere to company security policies and procedures, including health and safety and local governing requirements as directedExecute and maintain meticulous 5S and housekeeping practicesDemonstrate no less than full performance in a continuous, consistent, measurable mannerDemonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkersCommunicate in an honest, transparent manner focused on building trust amongst customers and coworkers<b>Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)</b>Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurationsDemonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshootingAttention to detail and adherence to maintenance instructions ensure customer configuration rework is not requiredCustomer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignmentTroubleshooting and problem solving capabilities lead to accurate and timely resolution of technical eventsAll customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis methodAll customer interactions, both internal and external, are conducted in a manner that delights customersProcess and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due dateAll areas of responsibility are clean and organized with specific areas designated for all moveable items<b>MAIN CONTACTS (external/internal):</b>Data Center Operations Team Lead (daily: direct manager)Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)Rackspace Vendors (varies: supervision and oversight of work undertaken)<b>REQUIREMENTS: </b>Diploma holder or above in Information Technology or related disciplinesMinimum 2 years working experience in IT services with 3 years experience in sizeable Data Centre operations is an advantagePrevious experience or ability to show familiarity with building, repairing or upgrading hardware components requiredPrevious experience in a customer service oriented position preferredIndustry recognized certifications in operating systems, networking, security and/or storage technologies preferredExperience with Dell PowerEdge and HP ProLiant rack server hardware preferredExperience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferredExperience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferredExperience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferredMust be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekendsMust be able to prioritize work in a fast paced, high pressure environmentMust possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquetteMust be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software<b> Must be able to lift 50 lbs over head</b><b>Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) to alternate locations</b>  Full Time Position 40Hr WeekRotating shifts  <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Australia

Sydney

Data Center Technician - AU -Sydney

<b>Presales - Data Architect (AWS) </b> <b>As Presales Data Architect,</b> you are passionate about data and technology solutions and are driven to learn about them and keep up with market evolution. You will play an active role in delivering modern data solutions for clients including data ingestion/data pipeline design and implementation, data warehouse &amp; data lake architectures, cognitive computing and cloud services. You are enthusiastic about all things data, have strong problem-solving and analytical skills, are tech savvy and have a solid understanding of software development.   In this role you will be helping to grow the Rackspace data practice in India and Southeast Asia.  You will be the expert in the region and support sales, pre-sales and delivery of our data projects on AWS.   As the local expert you’ll be involved in presenting to customers and at events as well as promoting our capabilities to AWS.  As the AWS data team grows there is opportunity to become a mentor and leader for the AWS Data practice and help shape the data practice.  More generally, Data Architects are the cornerstone of our delivery success, overseeing our most strategic accounts. They are empowered to make key delivery decisions and work closely with technical resources as well as our Engagement/Project Managers to ensure our customers experience successful outcomes.    The Data Architect needs to understand client's business and technology requirements within their domain, identify gaps, areas of opportunity, and design future state improvements as well as providing pre-sales support for engagements. <b>Data Specialisation</b>Lead, define and implement end-to-end modern data platforms in support of analytics and AI use cases Collaborate with enterprise architects, data architects, ETL developers &amp; engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration. <b>Capabilities </b>Address aspects such as data privacy &amp; security, data ingestion &amp; processing, data storage &amp; compute, analytical &amp; operational consumption, data modeling, data virtualization, self-service data preparation &amp; analytics, AI enablement, and API integrations 5+ years experience leading engagements from design to implementation of creative data solutions leveraging the latest in Big Data frameworks, supporting on-premise, cloud and hybrid architectures to enable use cases in analytics and AI 5+ years experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads 3+ years experience with analytics/data management strategy formulation, architectural blueprinting, business case development and effort estimation of disruptor based analytics 3+ years working in the cloud or multi-server complex environments.  Experience with at least one hyper scaler a requirement. Ability to simplify complex technical concepts into an easy-to-understand non-technical language in order to facilitate, communicate and interact with executives and business stakeholders Experience with Agile development methods in data-oriented projects Ability to deal with ambiguity by making the appropriate decisions considering the relative costs and benefits of potential actions.  Strong SQL, Database, Data Modeling, Data Warehousing and Development skills Strong programming / scripting experience using various languages such as Java, .NET, Python, Scala, Javascript, etc. Experience in Cloud Big Data &amp; Analytics Services on the cloud (e.g. AWS: S3, Redshift, Athena, EMR, Glue, Quicksight, etc.) Experience with Dashboarding and Reporting Tools used in the Industry (Tableau, Qlik, etc.) Experience with industry ETL tools (Informatica, Talend, SSIS, etc.) Have strong people management skills: leading teams, training, onboarding, offboarding, etc. Certifications in architecture, data engineering and development from AWS (Preferred) /Azure/GCPExperience with implementation of data security, encryption, PII/PSI legislation, identity and access management across sources and environments Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, powershell, Bitbucket <b>Pre-Sales Engagement &amp; Commercial Expertise</b>Directly collaborate with the sales team to formulate and execute a sales strategy to facilitate the adoption of data technologies and help build offerings Lead the professional services elements of relevant data proposals and RFP/RFI responses, including scope, effort,pricing models and SOW development.  Lead commercial negotiations for data SoWs, initially all SOWs and as the practice grows then focus on larger SOWs(e.g. $100k - $400k). Lead / contribute to partner selection and onboarding for relevant opportunities#LI-JR1  <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

AWS- Presales- AI- Data Architect - Sydney

<b>Experience - 10-14yrs</b><b>This role is based in Pune and need to be in office all 5 days.</b><b>Job Description:</b> As an L4 AWS Support Engineer, you will be responsible for providing expert-level technical support for complex AWS-based solutions. You will lead critical incident response, architect solutions, and drive strategic initiatives related to AWS. <b>Key Responsibilities:</b> Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera. Automate infrastructure provisioning using Terraform and CloudFormation. Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM. Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.). Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups. Perform cost optimization by analyzing AWS usage patterns and implementing efficiency strategies. Troubleshoot and resolve infrastructure and deployment issues in a production environment. Design and implement scalable cloud solutions using AWS services. Collaborate with cross-functional teams to align cloud infrastructure with business goals. Ensure high levels of security and compliance within AWS environments. Develop automation scripts using Python and AWS Lambda for routine operational tasks. Provide technical support and guidance to internal teams as needed.   <b>Strategic Planning</b>: Develop strategies for cloud adoption, migration, and multi-cloud/hybrid-cloud operations. Align AWS solutions with business objectives and stakeholder requirements. <b>Architecture Leadership</b>: Design and oversee the implementation of large-scale, enterprise-level architectures. Provide input for technology roadmaps and long-term AWS adoption plans. <b>Cluster Management and Operations</b> Design, deploy, and manage scalable and highly available EKS clusters. Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets. Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management. <b>Automation and IaC (Infrastructure as Code)</b> Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation. Develop and maintain Helm charts for consistent application deployments. Implement GitOps workflows using tools like ArgoCD or FluxCD for continuous delivery.    <b>Innovation</b>: Evaluate and implement emerging AWS technologies (e.g., AI/ML services, serverless architectures). Promote the use of containers (ECS, EKS) and microservices for modern application delivery. <b>Governance &amp; Compliance</b>: Establish cloud governance policies, ensuring adherence to regulatory and organizational standards. Lead audits and manage compliance for PCI, HIPAA, and other industry requirements.   <b>Incident Resolution Leadership</b>: Act as the final escalation point for critical incidents and outages. Perform root cause analysis (RCA) and define preventive measures for recurring issues. <b>Mentorship &amp; Training</b>: Mentor junior engineers and lead training programs on AWS best practices. Represent the Managed Services team in client discussions and stakeholder presentations. <b>Collaboration</b>: Partner with DevOps, product, and leadership teams to ensure seamless service delivery. Act as a liaison between the Managed Services team and AWS account managers.  <b>Required Skills and Qualifications:</b> <b>Technical Skills:</b>  Expertise in CI/CD tools like Jenkins, Opsera, GitLab CI/CD, or AWS CodePipeline. Strong experience in Infrastructure as Code (IaC) using Terraform and CloudFormation. Knowledge of AWS networking, including VPCs, Route53, Transit Gateway, Direct Connect, Load Balancers, and firewalls. Proficiency in security best practices, IAM policies, encryption, and compliance standards.   Deep understanding of AWS core services and advanced features.  Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.  Proficiency in AWS CloudFormation, Terraform, and other infrastructure-as-code tools.  Knowledge of AWS security best practices, identity and access management, and networking.  Capacity Planning: Analyze future resource needs and plan capacity accordingly.  Performance Optimization: Identify and resolve performance bottlenecks.  Migration and Modernization: Lead large-scale migration and modernization projects.  Cost Optimization: Implement cost-saving strategies and optimize resource utilization. <b> Soft Skills:</b>   Excellent problem-solving and analytical skills.   Strong leadership and communication skills.   Ability to work independently and as part of a team.   Customer-focused approach. <b> Certifications (Preferred):</b>   AWS Certified Solutions Architect - Professional   AWS Certified DevOps Engineer - Professional   AWS Certified Security - Specialty   Additional advanced certifications as needed

AWS Devops Support Engineer IV - R-20996

•KNOWLEDGE/SKILLS/ABILITY:  Ability to complete audit procedures and begin to lead audits in system security, controls or information security environment, specifically with knowledge in one or more of the following information security domains: Security Architecture and Strategy (Integrated Risk Management), Identity &amp; Access Management, Data Leakage Prevention, Focus on Data Flow, Encryption, Large Complex Program Execution/Implementation, Security Function Design and Governance, Incident Management, and Security Infrastructure. Intermediate knowledge of audit testing, documentation techniques, and business processes. Intermediate knowledge of MS Office (Excel/Word/PowerPoint).  Excellent communication (oral and written), time management, and organizational skills. Ability to successfully work and promote inclusion in small groups. Ability to analyze large data sets. Ability to adapt, learn, and apply professional concepts.•JOB COMPLEXITY:  Works on problems of moderate to complex scope, where analysis of situations or data requires a review of a variety of factors.  Demonstrates good judgment in selecting methods and techniques for performing audit testing based on risk assessment and process evaluation.  Ability to carry out assignments effectively and efficiently in sensitive, confidential circumstances.  Exercises professional judgment within audit procedures and practices to determine appropriate action.  Keeps current on audit standards and technology advances.•SUPERVISION:  Works under supervision.•EXPERIENCE/EDUCATION:  Bachelor’s degree or equivalent in Accounting, Information Systems, or related technology field required. 4-5 years related IT or audit experience.  Achieved or is working towards professional certification such as CIA, CISA, and CISSP.  Demonstrated ability to provide FANATICAL support.•PHYSICAL DEMANDS:  General office environment.  May require long periods sitting and viewing a computer monitor.  Stress may occur when developing improvements to processes and controls.POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Job Opportunity : IT Auditor II - IN

•KNOWLEDGE/SKILLS/ABILITY:  Ability to complete audit procedures and begin to lead audits in areas such as accounting, finance, and business operations. Intermediate knowledge of audit testing, documentation techniques, and business processes. Intermediate knowledge of MS Office (Excel/Word/PowerPoint).  Excellent communication (oral and written), time management, and organizational skills. Ability to successfully work and promote inclusion in small groups. Ability to analyze large data sets. Ability to adapt, learn, and apply professional concepts.•JOB COMPLEXITY:  Works on problems of moderate to complex scope, where analysis of situations or data requires a review of a variety of factors.  Demonstrates good judgment in selecting methods and techniques for performing audit testing based on risk assessment and process evaluation.  Ability to carry out assignments effectively and efficiently in sensitive, confidential circumstances.  Exercises professional judgment within audit procedures and practices to determine appropriate action.  Keeps current on audit standards and business operations.•SUPERVISION:  Operates under supervision.•EXPERIENCE/EDUCATION:  Bachelor’s degree or equivalent in Accounting, Finance, or other related field required. 4-5 years of related Accounting or auditing experience.  Achieved or is working towards professional certification such as CPA, CIA, CISA, and CFE. Demonstrated ability to provide FANATICAL support.•PHYSICAL DEMANDS:  General office environment. May require long periods sitting and viewing a computer monitor. Stress may occur when developing improvements to processes and controls.POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Job Opportunity : Auditor II - IN

<b>Job Summary: </b>The Tax Accountant will be responsible for Mexico VAT compliance, tax provision preparation, tax account reconciliations, and tax research to ensure accurate and timely filing of returns – focused on the Mexico region.  Assist with international expansion and local tax audits as needed.<b>Work Location:</b>  Hybrid in CDMX and Estado de México. Work from home three days a week and in our office two days per week in Miguel Hidalgo. <b>Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  Interviews will be held in English. </b><h3>KEY RESPONSIBILITIES</h3><ul><ul><li>Must have knowledge of the Mexico local VAT rules and proper method for documenting VAT work papers and returns.</li><li>Assist with tax audits as needed (primarily VAT-related)– gather and organize documentation and responses.</li><li>Preparation of US GAAP and Local Statutory Provision and local tax compliances for Rackspace MX as needed..</li><li>Experience with withholding tax rules worldwide, specifically in Latin America and South America.</li><li>Prepare Mexico's country income tax return.</li><li>Coordination with international accounting departments in the company.</li><li>Perform tax research and analysis and prepare written documentation to support tax positions taken.</li><li>Excellent computer skills.  Skills in Microsoft Office (Excel, Word, PowerPoint) are a must.  Skills in Accounting software (Hyperion Financial Management, Oracle) preferred.</li><li>A strong ability to communicate information and ideas in English and Spanish both verbally and written so others can easily comprehend communication.  Must be fluent in both languages.</li><li>Ability to successfully work with other departments in the company and with teams in Latin America, the US, UK and Switzerland.</li><li>Calculate monthly and/or quarterly journal entry postings and upload into Oracle.</li><li>Prepare quarterly account reconciliations.</li><li>Develop knowledge of applicable tax laws and regulations.</li></ul></ul><h3>KNOWLEDGE</h3><ul><ul><li>Mexico VAT compliance required. Additional Latin American and South America experience preferred.</li><li>Intermediate knowledge and understanding of accounting and tax. </li><li>General knowledge of finance, financial planning, accounting, and tax areas of a business.</li><li>General knowledge of US GAAP, IFRS and local GAAP reporting requirements.</li><li>Detailed knowledge of the proper method for documenting tax and accounting calculations and preparing supporting workpapers.</li><li>Excellent communication, time management, and organizational skills. </li><li>Excellent computer skills in MS Office (Excel/Word/Outlook) and accounting software.</li><li>Strong ability to communicate financial information and ideas both verbally and written so others can comprehend.</li><li>Ability to successfully work with other departments in the company and with teams outside the US.</li><li>Ability to analyze large data sets.</li><li>Ability to adapt, learn, and apply professional concepts. </li><li>Ability to work under pressure and adapt to change in order to meet deadlines.</li><li>Demonstrated ability to provide FANATICAL support.</li></ul></ul><h3>JOB COMPLEXITY</h3><ul><ul><li>Works on problems of a moderate score where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Prepares tax returns (e.g., State, Local, Income, Indirect, etc.).  Prepares statistical and financial reports, on a regular assigned basis.  Prepares and analyzes tax records and reports.  Prepares claims for tax refunds.  Maintains company tax records and files.  Keeps current on tax laws and regulations</li><li>Operates under supervision.. </li></ul></ul><h3>EXPERIENCE/EDUCATION</h3><ul><ul><li>High school diploma or equivalent required.  </li><li>Bachelor's degree in Accounting required. Master’s degree in Tax or Accounting preferred.    </li><li>Must have at least 3 years of experience in a professional accounting firm or large corporate tax department.  </li><li>Mexico VAT experience required. </li><li>Tax provision experience preferred.  </li><li>International tax experience preferred.</li></ul></ul><b>Work Location:</b>  Hybrid in CDMX and Estado de México. Work from home three days a week and in our office two days a week in Miguel Hidalgo. <b>Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  Interviews will be held in English. </b>#LI-AW1, #LI-Hybrid<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Tax Accountant (Hybrid - CDMX and Estado de México)

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