City

The Cyber Security Fusion Centre Response &amp; Readiness Analyst is responsible for driving firm-wide effort to prepare, respond and recover from potential cyber threats and attacks. This role ensures the firm is globally prepared to respond to cyber incidents (resulting from a cyber or technology nexus).  This is accomplished through proactive monitoring of emerging incidents, development and execution of cyber incident exercises, and review and maintenance of procedures and runbooks necessary to ensure an orderly response and recovery from cyber events. Incident Analyst operates a virtual war room and incident management function during events to ensure coordination, mitigation, and recovery from events in a timely manner. This role also provides a single source of consolidated information, and subsequent incident communication/notifications, including notifications to our external stakeholders and prudential regulators.We are looking for proactive and curious individuals to join our team to run exercises and activities to put our most senior leaders to the test, with the mission to keep Citi and Citi’s customers safe!Responsibilities:  <ul><li>Facilitate the coordination, communication and escalation response of major cyber incidents impacting our businesses, 3rd parties, vendors and clients.</li><li>Serve as a liaison between the CISO, Business and 3rd Party oversight teams, promoting rapid escalation of cyber events and translating cyber technical details into laymen’s terms.</li><li>Executes under crisis conditions regardless of the seniority of the audience, with a sense of urgency and mission.</li><li>Monitor information sources, including, but not limited to – SIRTS, intelligence updates, major incident channels (ServiceNow), and external news sources – to triage and assess events that may impact Citi, our clients or 3rd parties.</li><li>Leads design, planning, coordination and execution of global cyber incident exercises.</li><li>Engages country leadership, global business leaders and internal functional teams to assess requirements and identify opportunities to incorporate innovation and improve exercise scope.</li><li>Analyzes and presents team outcomes to senior leadership, regulatory bodies and internal business stakeholders.</li><li>Supports external exercising activities and client exercise/simulation engagement.</li></ul>Qualifications:<ul><li>Extensive of relevant experience with a focus on senior stakeholder engagement experience and Team leadership experience in leading exercise.</li><li>Proven leadership Experience in Financial Services a positive</li><li>Incident/Crisis management experience including: Ownership, Assessment and initial support, Escalation/Notification, Business Impact Analysis, Resolution Tracking, Senior escalations</li><li>Experience in exercise design, planning and execution.</li><li>Excellent written and verbal communication skills required to influence and negotiate with senior leaders across functions (including experience in communications with external parties)</li><li>Understanding of Project Management Standards and Stakeholder Management</li><li>Desired professional qualifications: ISC2 Certified in Cybersecurity, Comptia Security+</li></ul>Education: <ul><li>Bachelor’s degree/University degree or equivalent experience</li></ul>In return, we offer:<ul><li>This position allows you to work in an international environment with senior management, giving you the opportunity to develop cooperation skills and communication with management and virtual teams from different regions, countries and cultures</li><li>Competitive salary &amp; social benefits (e.g. private healthcare care, Benefit System, life insurance) </li><li>Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success </li><li>A great environment for learning new technology and tools, online and instructor led training opportunities </li><li>Working in a friendly, dynamic and multinational environment </li><li>Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas </li><li>A chance to make a difference with various affinity networks and charity initiative </li></ul>By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.#LI-MK2------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Information Security------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Accessibility at Citi</a>.View the "<a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law</a>" poster. View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law Supplement</a>.View the <a href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO Policy Statement</a>.View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency Posting</a>

Cyber Security Fusion Center Incident Lead Analyst

Rackspace

Job Description:Pre-Sales Solution Architects provide commercial, technical, service and solution leadership. Using defined products and services with optional customisation, they partner with internal teams and external partners/ vendors to deliver solutions on time, specification, and budget. They are members of a pursuit team throughout the sales lifecycle providing resource and capability for the creation of solutions assisting in the objective for our customers technology and transformation initiatives. For larger and/or more complex opportunities, one or more Solutions Architects may work as part of a larger solutions/pursuit team with our Solution Leads, Solutions Directors and or Bid Management team and will be primarily responsible for delivering the technical and architecture components of the overall solution response. As role models for their discipline, Solutions Architects use their brand both internally and externally to inspire, encourage and develop the next generation of Solutions Architects. With coaching, mentoring, training and development, a pathway exists to become tomorrow’s Solution Lead or Team Lead.Shift timing: - APAC/EMEASalary Range: - 15,00,000/Annum - 25,00,000/ annumExperience: - 3-5 yearsTechnical requirements:Should have atleast 1 VMware based VCP certification which is validShould have broad knowledge around Firewalls (Cisco/PA or similar)Load Balancers (F5/Citrix or similar)Network (Private/Public/HyperScaler connectivity)Storage (sSAN, DSAN, VSAN)Security (DDOS, WAF, Endpoint protection, Application security, CDN)Monitoring Tools (AppDynamics, NewRelic etc.) Non-Technical skills:Good communication and presentation skillsAbility to create system/architecture diagramTeam collaboration Knowledge sharingGrowth mindsetFocus on team and self-development Nice to have:More than 1VMware certification Multi-Cloud certification from Hyperscalers (AWS/GCP/Azure)Knowledge of Kubernetes/Tanzu/ContainersKnowledge of OpenStack/OpenShift₹15,00,000 - ₹25,00,000 a year

India

Hyderabad

Cloud Solution Architect I- Presales

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.  We are seeking a Professional Services (Senior) Project Manager to lead, coordinate and monitor projects from initiation through delivery for complex client engagements. The Project Manager builds relationships with the customer to identify new opportunities to help them with their business problems.  You will also serve as a trusted liaison between internal and external (technical and non-technical) departments in order to ensure that all targets and requirements are met. It is crucial that we deliver results by ensuring technical projects are completed on schedule and within budget.*please note you must be based in DACH region &amp; be fluent in German &amp; English<h3>Key Accountabilities</h3><ul><ul><li>Work with Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization.</li><li>Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met. </li><li>Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.</li><li>Contribute to the refinement of the Rackspace Professional Services methodology.</li><li>Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.</li><li>Ability to travel as required.</li><li>Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.</li><li>Responsible for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project.</li><li>Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.</li><li>Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.</li><li>Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members. </li><li>Prepares and presents reports on project progress and problems to Rackspace and client stakeholders. </li><li>Assists in the preparation of proposals, RFP/RFI responses, &amp; Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.</li><li>Regularly collaborates with Sales pursuit teams, Programme &amp; Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.</li></ul></ul><h3>Person Specification</h3><ul><ul><li>Must be fluent in both German and English (written and spoken)</li><li>PMP/Prince2 (Practitioner) certification.</li><li>Basic certification from one or more Cloud Service Providers</li><li>Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.</li><li>IT Service Management and Service Delivery knowledge (ITIL certification preferred)</li><li>Excellent time management, communications, decision making, presentation, human relations and organization skills.</li><li>Able to resolve problems in a timely manner.</li><li>Ability to communicate technical information and ideas so others will understand.</li><li>General knowledge of cloud technologies, IT operations, project management operations.</li><li>Ability to adapt to a rapidly changing environment, handling shifting priorities and ambiguity.</li><li>Enterprise level use of MS Office suite including Project and Visio and knowledge of other project management tools.</li></ul></ul><h3>Required Experience</h3><ul><ul><li>Proven track record in scoping, planning, leading and monitoring technical projects from initiation through delivery.</li><li>Experience working on technology projects including one or more of the following: virtualisation technologies, application / platform migration. data / storage / network migration and/or management</li><li>#LI-JB2</li><li>#LI-Remote</li></ul></ul>#LI-JB2#LI-Remote

Germany

Munich

Senior Project Manager (DACH)

Rackspace Security (Public Cloud)Security Engineer L3 (Endpoint Security) About Rackspace Cyber DefenceRackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services. Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.Our mission is to help our customers:·       Defend against new and emerging risks that impact their business.·       Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.·       Reduce their exposure to risks that impact their identity and brand.·       Develop operational resilience.·       Maintain compliance with legal, regulatory and compliance obligations.What we’re looking forTo support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for an Indian based Security Engineer, with a specialism in Endpoint Security to support Rackspace’s strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Sr. Security Engineer, who has a proven record of accomplishment in the design, delivery, management, operation and continuous improvement of enterprise-level Endpoint Security platforms or delivering Managed Endpoint Detection &amp; Response (EDR) services to customers. The primary focus will be on the design, implementation, management, operation and continuous improvement of cloud-native Endpoint Detection &amp; Response (EDR) platforms such as Crowdstrike Falcon or Microsoft Defender for Endpoint; used by the Rackspace Cyber Defence Center to deliver managed security services to our customers.You will also be required to liaise closely with the customer’s key stakeholders, which may include incident response and disaster recovery teams as well as information security. Key Accountabilities·       Ensure the Customer’s operational and production environment remains healthy and secure at all the times.Assist with customer onboarding – customer/device onboarding, policy configuration, platform configuration and service transition to security operations team(s).Advance platform administration.Critical platform incident handling &amp; closure.As an SME, act as an L3 escalation and point of contact for SecOps Analysts during an incident response processAs an SME, act as a champion and centre of enablement by delivering training, coaching and thought leadership across Endpoint Security and Endpoint Detection &amp; Response.Develop and document runbooks, playbooks and knowledgebase articles that drive best practice across teams.Drive continuous improvement of Rackspace Managed EDR services through custom development, automation and integration; in collaboration with SecOps Engineering and other Security Engineering team(s)Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc.Co-ordinate with vendor for issue resolution.·       Required to work flexible timings.Skills &amp; Experience·       Should have 8+ years experience in Security Engineering.·       Experience working in either large, enterprise environments or managed security services environments with a focus on Endpoint Detection &amp; Response.·       Experience of working with cloud native Endpoint Security and Endpoint Detection &amp; Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint and/or Microsoft Defender for Cloud.·        Experience of working in two (or more) of the following additional security domains:o   SIEM platforms such as Microsoft Sentinel (preferred), Google Chronicle, Splunk, QRadar, LogRhythm, Securonix etc.o   AWS (Amazon Web Services) Security Hub including AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail .·       Experience of analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis. ·       Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls. ·       Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.·       Knowledge of scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell.·       Knowledge of Malware reverse engineering, threat detection and threat hunting. ·       Computer science, engineering, or information technology related degree (although not a strict requirement)  ·       Holds one, or more, of the following certificates (or equivalent): - o   Microsoft Certified: Azure Security Engineer Associate (AZ500) o   Microsoft Certified: Security Operations Analyst Associate (SC-200) o   Systems Security Certified Practitioner (SSCP) o   Certified Cloud Security Professional (CCSP) o   GIAC Certified Incident Handler (GCIH) o   GIAC Security Operations Certified (GSOC) o   CrowdStrike admin Certified ·       A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.·       A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture.·       Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure.·       An individual who shows a willingness to go above and beyond in delighting the customer.·       A good communicator who can explain security concepts to both technical and non-technical audiences. About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data, and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes, and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More about Rackspace TechnologyThough we are all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, colour, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Security Engineer L3 (Endpoint Security)

ION Group

Lab49 is seeking a SecOps Engineer Lead to drive security strategy, governance, and operations across our high-performance engineering environments. This role is critical in designing and implementing security frameworks, ensuring compliance, and proactively defending against cyber threats in fast-paced financial services and capital markets engagements. <h3>Responsibilities:</h3><ul><ul><li>Develop and implement a robust security strategy aligned with industry standards, regulatory requirements, and business objectives. </li><li>Lead proactive threat hunting, real-time security monitoring, and rapid incident response to mitigate risks. </li><li>Define security best practices for multi-cloud (AWS, Azure, GCP) and on-prem environments, ensuring secure deployments. </li><li>Work closely with engineering teams to embed security into CI/CD pipelines, automating vulnerability management and compliance enforcement. </li><li>Design and enforce robust IAM policies, privilege management, and zero-trust security models. </li><li>Deploy and manage security tooling, including SIEM, IDS/IPS, endpoint security, SAST/DAST, and cloud security controls. </li><li>Ensure adherence to financial services security frameworks such as ISO 27001, NIST, SOC 2, GDPR, and financial regulatory guidelines. </li><li>Lead internal security training programs, coaching teams on secure coding, risk management, and emerging threats. </li><li>Collaborate with leadership, development teams, and clients to align security initiatives with business objectives. </li></ul></ul><h3>Requirements:</h3><ul><ul><li>8+ years of experience in security operations, cybersecurity, or cloud security engineering. </li><li>Expertise in SIEM, SOAR, IDS/IPS, EDR/XDR, and security automation tools. </li><li>Strong knowledge of cloud security best practices across AWS, Azure, and GCP. </li><li>Experience with container security (Kubernetes, Docker) and microservices security. </li><li>Hands-on experience in vulnerability management, penetration testing, and forensics. </li><li>Proficiency in Python, Bash, or PowerShell for security automation. </li><li>Strong understanding of IAM, zero-trust architectures, and cryptographic controls. </li><li>Familiarity with regulatory requirements in financial services and capital markets. </li><li>Excellent communication and stakeholder management skills. </li></ul></ul>Lab49 is a specialist strategy, design, and technology consulting company dedicated to the financial services industry. We were founded in 2002 to fill a need in the Financial Technology marketplace for high-end execution and reliable delivery of technology projects. Our consultants are experts in strategy, user experience, architecture, engineering, and delivery management. We combine knowledge of the latest trends in technology with deep domain expertise to deliver innovative solutions with accelerated time-to-market. We have office hubs in Midtown Manhattan, Washington DC, London, Budapest, New Delhi and Sydney.  The base salary range for this role is $180,000 - $210,000. Placement within the range provided above is based on the individual’s relevant experience and skills for the role and level. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.Salary range disclosure as required by S9427A when hiring in New York.Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

SecOps Engineer Lead, New York

The Rackspace Senior Engagement Program Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  Work location: This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only. <h3>Key Responsibilities:</h3><ul><ul><li>Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. </li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. </li><li>Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks. </li><li>Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. </li><li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. </li><li>Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise. </li><li>Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries. </li><li>Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. </li><li>Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. </li><li>Use prescribed guidelines or processes in analyzing situations. </li><li>Profile customer stakeholders to gain awareness of differing perspectives. </li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. </li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. </li><li>Identify methods for collecting data, performs data analyses and articulates findings. </li><li>Develop simple models to understand the potential impacts of decisions under various scenarios. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. </li><li>Minimum of 8 years of experience in the field of role required. </li><li>At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. </li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. </li></ul></ul><h3>Additional Requirements: </h3><ul><ul><li>Customer-facing consulting experience </li><li>Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. </li><li>At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP. </li><li>Technical background (software development/engineering, database/system design, IaaS) </li><li>Self-starter with results-oriented, proactive management approach </li><li>Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure</li><li>Ability to work in a fast-paced consulting environment and collaborate effectively as a team member </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel </h3><ul><ul><li>Occasional domestic/international travel less than 10%</li></ul></ul>Work location: This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only. #LI-AW1, #LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Canada

Senior Engagement Program Manager

Rackspace Cyber DefenseSecurity Engineer – Level II (Threat &amp; Vulnerability Management)About Rackspace Cyber DefenceRackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services. Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.Our mission is to help our customers:·       Proactively detect and respond to cyber-attacks – 24x7x365.·       Defend against new and emerging risks that impact their business.·       Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.·       Reduce their exposure to risks that impact their identity and brand.·       Develop operational resilience.·       Maintain compliance with legal, regulatory and compliance obligations. What we’re looking forTo support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for an Indian based Threat &amp; Vulnerability Management Analyst to support Rackspace’s strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Threat &amp; Vulnerability Management Analyst, who has a proven record of accomplishment in the identification, evaluation, prioritisation and coordinating the remediation of threats and vulnerabilities across larger estate.As a Threat &amp; Vulnerability Management Analyst, you will be responsible for responding to threats posed across Customer on-premises, private cloud, public cloud and multi-cloud workloads environments. The primary focus to manage the vulnerabilities in customer environment, which may indicate malicious activity, and determining if threats are real or not. You will also be required to liaise closely with the customer’s key stakeholders to address the risk.Key Accountabilities Lead vulnerability assessments and scans using the Qualys tool to identify security weaknesses across applications and systems.Expertly set up and configure the Qualys virtual scanner for comprehensive assessments.Analyse and assess vulnerability reports in a professional manner, ensuring clarity and actionable insights for stakeholders.Prioritize vulnerabilities based on risk assessment and produce detailed reports for stakeholders.Collaborate with IT and security teams to develop and implement remediation plans for identified vulnerabilities.Track remediation efforts and provide ongoing updates on progress to management and clients.Conduct regular calls with clients to discuss vulnerability findings, remediation strategies, and improvement recommendations.Monitor vulnerability remediation efforts and provide updates to management.Maintain and optimize the configuration of the Qualys tool for accurate scanning and reporting.Stay updated on emerging threats, vulnerabilities, and industry best practices to enhance the vulnerability management strategy.·       Conduct training sessions for staff on vulnerability awareness and management processes. Familiar with industry standard security best practices and vulnerability management process including compliance reporting.·       Willing to work in flexible working hours. Skills &amp; Experience·       At least 5 years of experience as a Threat &amp; Vulnerability Management along with remediation.·       Need experience driving the remediation process and a strong understanding of patch management.·       Experience with vulnerability management tools such as Qualys, Tenable and Skybox.·       Experience of working in large scale, public cloud environments and with using cloud native security monitoring tools such as: -o   Microsoft Sentinel, Microsoft Defender for Cloud and Microsoft 365 Defendero   GCP (Google Cloud Platform) security tools such as Chronicle and Security Command Centreo   AWS (Amazon Web Services) security tools such as AWS Security Hub, AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail·       Knowledge of IT (Information Technology) security best practices including operating systems (Windows, Unix, Linux), end-user application, and network security.·       Good to have experience around VM process around APIs, Containers, Mobile.·       Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.·       Good communication skills and should be able to work with multiple geography customers.Preferred Qualifications:·       Computer science / Information Technology related Engineering degree preferred.Holding one of the following with be good to have -  Qualys Certified SpecialistCISSPCISM CEH.

Security Engineer – Level II (Threat &amp; Vulnerability Management)

Lab49 is seeking an Executive-level DevSecOps Leader to drive enterprise-wide security, automation, and compliance across cloud-native and on-premises software development environments. This role requires a visionary technology leader who has a proven track record of leading enterprise transformations and devising target-state enterprise architectures. The ideal candidate will have deep expertise in cloud platforms, enterprise architecture, and security strategy, particularly within the financial services industry. You will work closely with senior leadership to define and implement a transformative vision, ensuring the secure, scalable, and high-performance delivery of systems in highly regulated environments. <h3>Responsibilities: </h3><ul><ul><li>Define the Enterprise DevSecOps Vision: Collaborate with senior leadership to define the target-state enterprise vision for DevSecOps and cloud infrastructure automation, ensuring alignment with business and technology goals. </li><li>Develop and Lead Enterprise Transformation: Drive the enterprise transformation process by developing strategies for cloud adoption, data center modernization, and technology-driven business innovations across financial services. </li><li>Strategic DevSecOps Leadership: Formulate and execute the enterprise DevSecOps strategy, integrating security practices seamlessly into CI/CD pipelines, cloud infrastructure, and development operations. </li><li>Cloud Security &amp; Regulatory Compliance Leadership: Oversee the implementation of security automation, vulnerability scanning, and compliance monitoring while ensuring adherence to regulatory frameworks such as ISO 27001, SOC 2, NIST, and GDPR. </li><li>AI/ML &amp; GenAI Integration: Lead the implementation of AI/ML initiatives, particularly in the realm of GenAI innovation and MLOps within regulated financial environments. </li><li>Security Architecture &amp; Risk Management: Provide senior-level leadership in identity and security architecture, specializing in cryptographic enablement, IAM automation, and multi-party computation infrastructure. </li><li>Cross-functional Leadership: Partner with platform, security, development, and operations teams to drive security automation, DevSecOps adoption, and architectural improvements across the organization. </li><li>Digital Transformation &amp; Risk Mitigation: Lead digital transformation initiatives across insurance, banking, and asset management sectors, focusing on risk management, regulatory compliance, and technology innovation. </li><li>Tool &amp; Framework Adoption: Drive the adoption of cutting-edge security tools, automation frameworks, and industry-leading practices to improve security and DevSecOps capabilities across the organization. </li></ul></ul><h3>Requirements:</h3><ul><ul><li>Senior Technology Leadership: 10+ years of senior leadership experience in security engineering, cloud security, DevSecOps, or enterprise architecture within high-performance technology environments. </li><li>Cloud Expertise: Extensive experience with cloud platforms (AWS, Azure, GCP) and enterprise cloud architecture, including data center modernization and cloud migration for financial services. </li><li>AI/ML Expertise: Proven experience in driving AI/ML innovation, including GenAI, MLOps, and machine learning initiatives, particularly within regulated environments. </li><li>Security Architecture Expertise: Deep knowledge of identity and security architecture, cryptography, IAM automation, and multi-party computation. </li><li>Regulatory &amp; Compliance Knowledge: Strong understanding of regulatory compliance in financial services and capital markets, with a focus on security frameworks (e.g., SOC 2, ISO 27001, NIST). </li><li>Engineering &amp; Cloud Security: Expertise in engineering and security disciplines including DevOps, DevSecOps, platform engineering, containerization (Kubernetes, Docker), microservices, and cloud security. </li><li>Technical Proficiency: Expertise in infrastructure as code (Terraform, CloudFormation, Ansible), security tooling (SAST, DAST, SIEM), and scripting (Python, Go, Bash). </li><li>Risk Management &amp; Threat Mitigation: Strong track record of leading proactive risk management, threat modeling, and mitigation efforts within highly regulated sectors such as financial services. </li></ul></ul><h3>Desired Skills: </h3><ul><ul><li>Cloud Migration &amp; Modernization: Proven ability to lead cloud architecture design, migration, and modernization efforts within large, complex organizations. </li><li>Security Engineering Leadership: Demonstrated leadership in driving security initiatives in cloud-native, hybrid, and on-premises environments. </li><li>Cross-disciplinary Leadership: Exceptional ability to manage and mentor teams across various technical disciplines, fostering a collaborative and high-performance culture. </li><li>Strategic Communication: Proven ability to communicate complex security and technology concepts to both technical and business leaders at the executive level. </li></ul></ul>Lab49 is a specialist strategy, design, and technology consulting company dedicated to the financial services industry. We were founded in 2002 to fill a need in the Financial Technology marketplace for high-end execution and reliable delivery of technology projects. Our consultants are experts in strategy, user experience, architecture, engineering, and delivery management. We combine knowledge of the latest trends in technology with deep domain expertise to deliver innovative solutions with accelerated time-to-market. We have office hubs in Midtown Manhattan, Washington DC, London, Budapest, New Delhi and Sydney.  Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

New York

Program Technical Lead, New York

Job SummaryA Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.Location: Hybrid - Mexico City<h3>Key Responsibilities:</h3><ul><ul><li>Handles customer support requests primarily via phone, chat, and tickets. </li><li>Escalates support requests, as necessary, to appropriate escalation path. </li><li>Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. </li><li>Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. </li><li>Creates and maintains customer loyalty by serving customers above and beyond their expectations. </li><li>Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:</li><li>Email delivery troubleshooting</li><li>Spam/Security analysis and recommendations</li><li>Desktop Client/Mobile Device troubleshooting</li><li>Account and Billing related inquiries</li><li>Support users in use and troubleshooting of Microsoft products</li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Extensive knowledge of Microsoft 365 productivity suite (Exchange, OneDrive, SharePoint, Teams, etc.).</li><li>Exhibits a strong desire to learn technologies. </li><li>Outgoing personality with great attitude. </li><li>Highly organized, quick learner, and an ability to work in a team environment. </li><li>Possess strong written and verbal communication skills.</li><li>Required: High school diploma or equivalent</li><li>Technical certifications: at least one Microsoft 365 certificate required</li><li>Strong Customer service background and previous phone call experience.</li><li>1 year minimum of relevant job experience – Microsoft 365 help desk.</li><li>Experience with help desk/ticketing systems</li><li>Certifications in relevant work</li><li>English advanced and fluent proficiency</li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul>- Fluent, Bi-lingual (Spanish and English)- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.#LI-AW2#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Aguascalientes

Customer Service Technician II - O365 (Remote - Mexico)

Job Summary: Rackspace is hiring for a Software Engineer IV.  In this exciting role you’ll be designing and creating a database from the ground up.  This is not maintaining something that someone else created... you will truly be creating it!    Work Location: India-Remote<h3>Key Responsibilities: </h3><ul><ul><li>Support high complexity customers and internal teams on an as-needed basis. </li><li>Collaborate with other teams on tools for systems automation and development. </li><li>Work in conjunction with multiple teams to make sure that Rackspace infrastructure and customer applications work harmoniously together.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>6+ Years of software engineering experience on mission-critical, enterprise level systems</li><li>6+ Years of Linux systems experience, ideally Ubuntu, SUSE and CentOS, Managing large scale complex applications</li><li>6+ Years professional experience in Python language to automate infrastructure workflow</li><li>Demonstrated Linux/Systems experience in hybrid (cloud, on-prem) environment</li><li>Experience with Ansible, Salt or similar configuration management tool to manage infrastructure as code</li><li>Experience working with cloud environments, primarily AWS</li><li>Experience using Infrastructure-As-Code to build large scale environments</li><li>Understanding of software development methodologies and practices, including agile development, continuous integration and continuous delivery</li><li>Experience in monitoring technologies like Sensu, Nagios, Icinga, Grafana, Prometheus</li><li>Understanding Kubernetes, container lifecycle and troubleshooting</li><li>Prefer- Hands-on knowledge of high-availability approaches such as load balancing, failover, clustering and disaster recovery</li><li>Prefer- Container management/orchestration experience</li><li>Prefer- Experience using LXD system containers</li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a><li>Information on benefits is offered here:  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </li></ul></ul>About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Python Software Engineer IV-IN (R-21154)

FLSA Status: ExemptH1-B Status: Not Eligible for Sponsorship Job Family SummaryThe Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary·       Requires working knowledge and experience in own job discipline and broadens capabilities·       Continues to build knowledge of the company, processes, and customers·       Performs a range of assignments related to job discipline·       Uses learned and prescribed guidelines or processes in analyzing situations·       Receives a moderate level of guidance and direction Critical Competencies·       Systems Thinking: Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process, and technology) are identified and accounted for·       Idea Creation: Provides ideas and designs new solutions, methods, and products to update what existed prior Key Responsibilities·       Technical point of escalation to the first line and second line teams; resolving customer issues, working in collaboration with partners across the business, as required·       Lead customer engagements (both technical and non-technical)·       Participates in tasks related to systems architecture enhancements, problem management, process improvement, reporting and customer infrastructure·       Mentor and assist Rackers across the OS Function Provide exceptional customer support via the phone, and ticketing systems·       Collaborate and share knowledge with other Engineers and Administrators on the support floor·       Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing with the autonomy and ability to suggest and implement changes to customer solutions and can impact process change and continued improvement·       Ability to apply fundamental knowledge to solve customer issues·       Ensure adherence to customer &amp; SLA commitments for selfPerson SpecificationKnowledge·       Proficient knowledge of Linux and/or Windows Server Operating Systems·       Proficient knowledge of server hardware, networking, backup, and storage solutions·       Proficient knowledge of implementing, analyzing, and troubleshooting highly available systems·       Proficient knowledge of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers such as:o   Windows: Server Failover Clustering, Active Directory, IISo   Linux: Apache, Nginx, NFS, Postfix, Sendmail, FTP·       Intermediate knowledge of Database Servers:o   Windows: MSSQLo   Linux: MySQL, MariaDB, Percona·       Intermediate knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)·       Intermediate knowledge of Cloud Platform Products (Azure/AWS/GCP)·       Intermediate knowledge in the application of current and emerging network software and hardware technology and protocols·       Basic scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go·       Requires expanded conceptual knowledge in own job discipline and broadens capabilities ·       Understands key business drivers; uses this understanding to accomplish own workSkills·       Passionate about technology and has a desire to constantly expand technical knowledge·       Detail-oriented in documenting information and able to own customer issues through resolution·       Able to handle multiple tasks and prioritize work under pressure·       Demonstrate sound problem-solving skills coupled with a desire to take on responsibility·       Strong written and verbal communication skills, both highly technical and non-technical·       Fluency in multiple languages is a plusEducationRequired·       Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field·       At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.Certifications·       Desired: o    MCSA or MCSE for Windows specializationo    RHCSA/RHCE (or LPI/LFC equivalent) for Linux specializationExperienceRequired·       2-4 years of technical engineering and administration experience with a minimum of 2 years in an OS Systems Engineering and Administration functionPreferred·       Technical customer support experience in a cloud hosting/technology environmentPhysical Demands·       General office environment: no special physical demands required·       May require long periods sitting and viewing a computer monitor·       May require work on non-traditional shifts·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations·       A willingness to work weekends and/or holidays when required as the business dictatesTravel·       Occasional domestic travel, less than 10%

Windows Support Engineer II / III

Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Ensures that operational teams have a clear understanding of client requirements. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account executives and achieves contract extensions or additional business within the account(s). Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for processing component upgrades/downgrades by generating support tickets, and documenting customer churn in internal ticketing systems (ServiceNow/CORE).</li><li>Provides input to, and executes on, churn mitigation strategies.</li><li>Creates renewal and prepay agreement documentation, processes buy out agreements, and calculates/submits credit memos.</li><li>Conducts monthly service reviews, preparing MAR/QBR materials.</li><li>Handles customer escalations, serving as the main point of escalation during downtime events; and attending RCA sessions for individual customer incidents to compile incident reports.</li><li>Responsible for following up with assigned customers on loyalty NPS survey responses, in addition to following up on closed tickets flagged as NPS-T, facilitating calls with internal support teams where necessary.</li><li>Remains informed on the technical design/architecture of customer environments, reviewing contracts to stay up-to-date on server/hardware upgrades.</li><li>Remains informed on all technical support activities for assigned customers, ensuring that maintenance planning, disaster recovery testing, security and compliance auditing, capacity management, environment audits, Ad-hoc reporting, customer environment documentation, vulnerability resolution, and patch management are completed according to customer needs.</li><li>Supports Client Executives in the preparation and facilitation of customer visits; in discussions with Legal regarding quote approvals; and in negotiations for renewals, prepay agreements, buy out agreements, and credit memos, for assigned customers.</li><li>Supports Client Engineers/Architects, by providing insight into the needs of assigned customers, as it relates to strategic account planning from a technology perspective; and providing cost governance recommendations, related to maintenances.</li><li>Supports Customer Success Associates, and remains informed regarding administration activities for assigned customers (e.g. NPS administration, ticket routing, contract administration, etc.).</li></ul></ul><h3>Knowledge and Skills</h3><ul><ul><li>Advanced understanding of the IT industry and various technologies</li><li>Advanced knowledge of the Rackspace product portfolio, servers, and computer hardware</li><li>Advanced understanding of Cloud technologies and working practices</li><li>Administrative Skills</li><li>AR/Billing Software Tools</li><li>Budget Management</li><li>Client/Customer Service</li><li>Coaching/Counseling</li><li>Cost-benefit Analysis</li><li>Customer Relationship Management</li><li>Data Analysis</li><li>ERP Software Skills</li><li>Formal Writing Skills</li><li>MS Excel Skills</li><li>Negotiation Skills</li><li>Presentation Building</li><li>Process Improvement</li><li>Public Speaking</li><li>Query Resolution Skills</li><li>Revenue Risk Assessment/Identification</li><li>Stakeholder Management (external/internal)</li><li>Technical Troubleshooting</li></ul></ul><h3>Qualifications</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>ITIL certification preferred</li><li>8 - 11 years of experience in the field of role required</li></ul></ul>#LI-AW2"Remote postings are limited to candidates residing within the country specified in the posting location"About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

San Antonio

Senior Customer Success Manager (Hybrid - San Antonio)

SAP FICO Consultant having 10 years of SAP experience in Implementation &amp; Roll out &amp; Support Projects.  Verifiable expertise in project life cycle including designing &amp; executing framework, schedule development, blueprint preparation, documentation, configuration, testing and end user training. Knowledge on ERP CO Full Life cycle SAP implementation and S4 HANA FICO Implementation project. Good work experience in configuration and design for FI: - Classical and New GL, Account Payable, Account Receivables. CO:- Overhead cost controlling (CEA, CCA, IO), Profit Center Accounting, Product Cost Planning, Cost object controlling (Process orders, Production orders, Product cost collector, Sales order costing) for both MTO, MTS scenario’s, Profitability analysis (Costing, Accounting based CO-PA), Material Ledger (Actual Costing, Multiple Valuations/Multiple Currencies).Work experience on solution manager, HPQC, Active Control applications, Revenue Recognition, Report Painter, Report Writer Reports. Rollout of projects with accountability of defining scope, setting timelines, analysing requirements, prioritizing tasks, identifying dependencies, and evaluating risks &amp; issues. Interfacing with clients to gather business requirements, conducting system analysis and finalizing technical / functional specifications &amp; designing the documentation for the projects. Implementing and managing global projects including requirement analysis, design, system realization, user acceptance testing, IT systems integration and drafting &amp; testing functional specifications. Worked on various Reports and Enhancements. Involved in writing Functional Specifications, testing and delivery of the WRICEF's.

Gurugram

Business Systems Consultant IV : SAP FICO

The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients' and our proprietary data. We manage information security as one end-to end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the Citi Business.CISO’s Cyber Security Engineering and Architecture (CSEA) is responsible for delivering integrated risk reduction capabilities and services aligned to the architectural goals and priorities. Withing CSEA, Global Infrastructure Defense team is responsible to deliver layered defense in depth technologies and innovation at global scale. This role entails leading and coordinating the execution of Critical Cyber Security Defense components and related programs across the perimeter security domain.The role includes both Run the Bank and Change the Bank activities, however heavily focused on Change the Bank activities designing and managing new capabilities such as improved security observability, telemetry and automation, new firewall ecosystems utilizing best of breed technologies such as eBPF.Change the Bank activities involve significant focus on efficacy, capacity and overall user experience for infrastructure security components, such as firewalls, web application firewalls, proxies, work closely with engineering partners to execute delivery against strategic goals.Your roles and responsibilities:<ul><li>Lead CTB transformational and RTB activities across CSEA and act as focal point managing cyber security platforms</li><li>Ownership of Infrastructure Defense components including firewall telemetry, firewall automation, and modern firewall technologies.</li><li>Work with Transformation Program Directors, Senior Architects, Steering Committees on execution of perimeter security and edge security programs</li><li>Interact with global cyber security industry partners on influencing next generation cyber technology, take part in related R&amp;D efforts.</li><li>Lead a virtual team of Infrastructure Defense professionals.</li><li>Responsible for inventory, accuracy and engineering excellence activities for assigned services and products.</li></ul>Required skills and competencies:<ul><li>10+ years of relevant cybersecurity and/or IT experience</li><li>Proven strong knowledge of Cyber Security solutions and products</li><li>Thorough understanding of industry and corporate technology standards for Cyber Security services</li><li>Demonstrated ability to take ownership and work with cross functional teams to manage multiple projects simultaneously under pressure</li><li>Advanced analytical and problem-solving skills</li><li>Leadership roles across technology or cybersecurity leading large programs or transformational activities is an advantage</li><li>Bachelor’s degree in relevant subject or equivalent work experience</li><li>Fluency in English</li></ul>What we can offer you:By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:<ul><li>Cafeteria Program</li><li>Home Office Allowance (for colleagues working in hybrid work models)</li><li>Paid Parental Leave Program (maternity and paternity leave)</li><li>Private Medical Care Program and onsite medical rooms at our offices</li><li>Pension Plan Contribution to voluntary pension fund</li><li>Group Life Insurance</li><li>Employee Assistance Program</li><li>Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed</li><li>Flexible work arrangements to support you in managing work - life balance</li><li>Career progression opportunities across geographies and business lines</li><li>Socially active employee communities with diverse networking opportunities</li></ul>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI -OD1------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Systems &amp; Engineering------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Accessibility at Citi</a>.View the "<a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law</a>" poster. View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO is the Law Supplement</a>.View the <a href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">EEO Policy Statement</a>.View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency Posting</a>

Lead Cyber Security Engineer

Java Dev Google Cloud Practice EngineerIndia - Remote / India - Bangalore / India - Gurgaon / India - HyderabadPublic Cloud - Offerings And Delivery – Cloud Application Services /Full - Time /Remote As a full spectrum integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.  You will be part of a team designing, automating, and deploying services on behalf of our customers to the cloud in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying cloud architecture techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments. Key Responsibilities·Create well-designed, documented, and tested software features that meet customer requirements.·Identify and address product bugs, deficiencies, and performance bottlenecks.·Participate in an agile delivery team, helping to ensure the technical quality of the features delivered across the team, including documentation, testing strategies, and code.·Help determine technical feasibility and solutions for business requirements.·Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.·Leverage technical knowledge to cut scope while maintaining or achieving the overall goals of the product.·Leverage technical knowledge to improve the quality and efficiency of product applications and tools.·Willingness to travel to client locations and deliver professional servicesQualifications·Experience developing software in GCP, AWS, or Azure·5+ yrs experience developing applications in Java·3+ years required with at least one other programming language such as <a href="http://node.js/" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Scala, Python, Go, C#, Typescript, Ruby.·Experience with relational databases, including designing complex schemas and queries.·Experience developing within distributed systems or a microservice based architecture.·Strong verbal and written communication skills for documenting workflows, tools, or complex areas of a codebase.·Ability to thrive in a fast-paced environment and multi-task efficiently.·Strong analytical and troubleshooting skills.·3+ years of experience as a technical specialist in Customer-facing roles·Experience with Agile development methodologies·Experience with Continuous Integration and Continuous Delivery (CI/CD)Preferred Qualifications·Experience with GCP·Building applications using Container and serverless technologies·Cloud Certifications·Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment·Exposure to Continuous Integration (CI) tools (e.g. Jenkins)·Strong practical application development experience on Linux and Windows-based systems·Experience working directly with customers, partners or third-party developers

Cloud Engineer IV (Java Dev Google Cloud Practice Engineer)

The Rackspace Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  - Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.Work Location: Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.<h3>Responsibilities:</h3><ul><ul><li>Program and Project Management: </li><li>Plan, manage, and drive the delivery of complex infrastructure projects across cloud platform, developer tools, CI/CD pipelines, databases, and analytics systems.  </li><li>Develop and maintain project plans, roadmaps, and milestones, ensuring on-time delivery of high-quality solutions.  </li><li>Monitor and communicate progress, priorities, risks, and dependencies to stakeholders, escalating issues as needed.  </li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. </li><li>Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. </li><li>Stakeholder Collaboration:  </li><li>Work closely with internal and customer team members from engineering, product, and leadership teams to align priorities, define requirements, and coordinate resources.  </li><li>Serve as a bridge between platform and SRE teams to ensure clear communication and alignment.  </li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. </li><li>Profile customer stakeholders to gain awareness of differing perspectives.</li><li> Risk Management and Issue Resolution:  </li><li>Identify risks, bottlenecks, and dependencies early, proposing solutions to keep projects on track.  </li><li>Lead resolution of complex issues by facilitating cross-functional collaboration and decision-making.</li><li>Delivery Standards and Process Improvement:  </li><li>Define and enforce delivery best practices, including Agile methodologies, infrastructure release processes, and governance standards.  </li><li>Continuously refine processes to improve predictability, efficiency, and customer satisfaction.  </li><li>Use prescribed guidelines or processes in analyzing situations. </li><li>Metrics and Reporting:  </li><li>Define and track KPIs to measure project success and organizational impact.  </li><li>Provide transparent, actionable updates to stakeholders via reports, dashboards, and regular reviews.  </li><li>Identify methods for collecting data, perform data analyses, and articulate findings. </li><li>Develop simple models to understand the potential impacts of decisions under various scenarios. </li><li>Conduct presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. </li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. </li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. </li><li>Minimum of 5 years of experience in the field of role <a href="http://required.Proven" rel="noopener noreferrer nofollow ugc" target="_blank">required.Proven</a> track record of managing end-to-end delivery of complex, large-scale projects.  </li><li>Bilingual in Spanish and English( a minimum of upper Intermediate or higher proficiency and able to read, write, and speak)</li><li>At least one of the following certs are required: Project Management Professional (or equivalent), Certified Scrum Master (or equivalent), or SAFe. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. Understanding of Agile and DevOps practices and experience working in cross-functional teams.  </li><li>Highly proficient with JIRA and other Atlassian tools, experience with creating insightful dashboards primarily using JIRA, potentially using other observability tools such as Splunk.  </li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. </li></ul></ul><h3>Additional Requirements:</h3><ul><ul><li>Customer-facing consulting experience</li><li>Experience with complex cloud infrastructure projects</li><li>Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. At least one cloud platform foundational cert is preferred: AWS, Azure, GCP. </li><li>Technical background (software development/engineering, database/system design, IaaS) </li><li>Strong organizational and multitasking abilities, with attention to detail.  </li><li>Excellent communication skills, with the ability to present to diverse audiences, including executives, engineers, and product managers.  </li><li>Proactive problem-solving skills with a focus on collaboration and driving outcomes.  </li><li>Self-starter with results-oriented, proactive management approach </li><li>Ability to work in a fast-paced consulting environment and collaborate effectively as a team member </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel </h3><ul><ul><li>Occasional domestic/international travel, less than 50% </li></ul></ul>Fluent, Bilingual (Spanish and English): Please submit a resume in English to be considered for the role. All interviews will be held in English.Work Location: Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.- The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office. - The role can be worked remotely in the states of  Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.#LI-AW1#LI-Remote#LI-Hybrid"Remote postings are limited to candidates residing within the country specified in the posting location"About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Engagement Manager - (Remote and Hybrid in Mexico)

About the Role:We are looking for a seasoned Principal ML OPS Engineer to architect, build, and optimize ML inference platform. The role demands an individual with significant expertise in Machine Learning engineering and infrastructure, with an emphasis on building Machine Learning inference systems. Proven experience in building and scaling ML inference platforms in a production environment is crucial. This remote position calls for exceptional communication skills and a knack for independently tackling complex challenges with innovative solutions.<h3>What you will be doing:</h3><ul><ul><li>Architect and optimize our existing data infrastructure to support cutting-edge machine learning and deep learning models.</li><li>Collaborate closely with cross-functional teams to translate business objectives into robust engineering solutions.</li><li>Own the end-to-end development and operation of high-performance, cost-effective inference systems for a diverse range of models, including state-of-the-art LLMs.</li><li>Provide technical leadership and mentorship to foster a high-performing engineering team.</li></ul></ul><h3>Requirements:</h3><ul><ul><li>Proven track record in designing and implementing cost-effective and scalable ML inference systems. </li><li>Hands-on experience with leading deep learning frameworks such as TensorFlow, Keras, or Spark MLlib. </li><li>Solid foundation in machine learning algorithms, natural language processing, and statistical modeling. </li><li>Strong grasp of fundamental computer science concepts including algorithms, distributed systems, data structures, and database management. </li><li>Ability to tackle complex challenges and devise effective solutions. Use critical thinking to approach problems from various angles and propose innovative solutions.</li><li>Worked effectively in a remote setting, maintaining strong written and verbal communication skills. Collaborate with team members and stakeholders, ensuring clear understanding of technical requirements and project goals.</li><li>Proven experience in Apache Hadoop ecosystem (Oozie, Pig, Hive, Map Reduce).</li><li>Expertise in public cloud services, particularly in GCP and Vertex AI.</li></ul></ul><h3>Must have:</h3><ul><ul><li>Proven expertise in applying model optimization techniques (distillation, quantization, hardware acceleration) to production environments.</li><li>Proficiency and recent experience in Java is required (Must have)</li><li>In-depth understanding of LLM architectures, parameter scaling, and deployment trade-offs.</li><li>Technical degree: Bachelor's degree in Computer Science with a minimum of 10+ years of relevant industry experience, or </li><li>A Master's degree in Computer Science with at least 8+ years of relevant industry experience. </li><li>A specialization in Machine Learning is preferred. </li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $204,000 - $255,00·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $191,600 - 239,500·       The anticipated starting pay range for California, New York City and Washington is: $223,200 - 279,000 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1#Rackspace#LI-Rackspace#LI-USA#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Principal MLOPs Engineer

The Marketing Operations Analyst II is responsible for lead and pipeline reporting, ensuring accurate data tracking, performance measurement, and insights to drive marketing and sales alignment. This role focuses on lead management, pipeline analysis, and revenue reporting, while also managing Google Analytics, Google Ads, and other digital marketing performance metrics. The ideal candidate has strong analytical skills, experience with BigQuery, and expertise in data visualization, attribution modeling, and marketing analytics.Key Responsibilities:Lead &amp; Pipeline ReportingManage and maintain lead      flow tracking and reporting from marketing campaigns into HubSpot and CRM      (Salesforce preferred), ensuring data accuracy and integrity.Track, analyze, and report      on pipeline performance, lead conversion rates, and marketing-influenced      revenue to measure campaign impact.Build and maintain      dashboards in CRM, Looker Studio, Tableau, and Power BI to visualize lead      lifecycle stages, funnel progression, and sales handoff efficiency.Develop and refine      marketing attribution models to assess the effectiveness of marketing      channels and campaigns in pipeline generation.Work closely with Sales      Operations and Demand Generation teams to ensure seamless lead handoff and      alignment on pipeline metrics.Google &amp; Digital Marketing ReportingMonitor and analyze Google      Analytics and Google Ads performance, identifying trends and opportunities      for optimization.Track digital campaign      performance across paid media, SEO, and website engagement, providing      recommendations for improvement.Implement and maintain      Google Tag Manager configurations to optimize conversion tracking and      event measurement.Conduct A/B testing and conversion      rate analysis to optimize digital campaigns and landing page      effectiveness.Ensure marketing data is      structured correctly in BigQuery for advanced analytics and reporting.Marketing Data Management &amp; ComplianceMaintain data hygiene,      segmentation, and enrichment to improve targeting and reporting accuracy.Ensure compliance with      data privacy regulations (GDPR, CCPA) in all lead tracking and reporting      activities.Collaborate with marketing      and IT teams to improve data governance and system integrations.Qualifications &amp; Experience:5+ years of experience in      marketing analytics, lead operations, or data analysis.Strong expertise in lead      management, pipeline tracking, and revenue reporting.Proficiency in BigQuery      for querying and analyzing large-scale marketing and sales data.Experience with data      visualization tools (Google Looker Studio, Tableau, Power BI).Google Analytics and      Google Ads experience, with a strong understanding of paid search, SEO,      and digital reporting.Knowledge of marketing      attribution modeling, multi-touch attribution, and conversion tracking.Familiarity with CRM      systems (Salesforce preferred) and HubSpot reporting.Ability to interpret      complex data sets and present insights to marketing, sales, and leadership      teams.Preferred Skills:Experience with SQL,      Python, or R for advanced data analysis and reporting.Familiarity with Google      Tag Manager for event tracking and campaign measurement.Certifications in HubSpot,      Google Analytics, or BigQuery are a plus.

The Marketing Operations Analyst II

About the Role:We are looking for a seasoned Principal ML OPS Engineer to architect, build, and optimize ML inference platform. The role demands an individual with significant expertise in Machine Learning engineering and infrastructure, with an emphasis on building Machine Learning inference systems. Proven experience in building and scaling ML inference platforms in a production environment is crucial. This remote position calls for exceptional communication skills and a knack for independently tackling complex challenges with innovative solutions.<h3>What you will be doing:</h3><ul><ul><li>Architect and optimize our existing data infrastructure to support cutting-edge machine learning and deep learning models.</li><li>Collaborate closely with cross-functional teams to translate business objectives into robust engineering solutions.</li><li>Own the end-to-end development and operation of high-performance, cost-effective inference systems for a diverse range of models, including state-of-the-art LLMs.</li><li>Provide technical leadership and mentorship to foster a high-performing engineering team.</li></ul></ul><h3>Requirements:</h3><ul><ul><li>Proven track record in designing and implementing cost-effective and scalable ML inference systems. </li><li>Hands-on experience with leading deep learning frameworks such as TensorFlow, Keras, or Spark MLlib. </li><li>Solid foundation in machine learning algorithms, natural language processing, and statistical modeling. </li><li>Strong grasp of fundamental computer science concepts including algorithms, distributed systems, data structures, and database management. </li><li>Proficiency and recent experience in Java is required (Must have)</li><li>Ability to tackle complex challenges and devise effective solutions. Use critical thinking to approach problems from various angles and propose innovative solutions.</li><li>Worked effectively in a remote setting, maintaining strong written and verbal communication skills. Collaborate with team members and stakeholders, ensuring clear understanding of technical requirements and project goals.</li><li>Proven experience in Apache Hadoop ecosystem (Oozie, Pig, Hive, Map Reduce).</li><li>Expertise in public cloud services, particularly in GCP and Vertex AI.</li></ul></ul><h3>Must have:</h3><ul><ul><li>Proven expertise in applying model optimization techniques (distillation, quantization, hardware acceleration) to production environments.</li><li>Proficiency and recent experience in Java is required (Must have)</li><li>In-depth understanding of LLM architectures, parameter scaling, and deployment trade-offs.</li><li>Technical degree: Bachelor's degree in Computer Science with a minimum of 10+ years of relevant industry experience, or </li><li>A Master's degree in Computer Science with at least 8+ years of relevant industry experience. </li><li>A specialization in Machine Learning is preferred. </li></ul></ul>#LI-VM1#Rackspace#LI-Rackspace#LI-USA#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Principal MLOPs Engineer (Canada)

Marketing Operations Sr. Manager / Lead Job Summary:The Marketing Operations &amp; Technology Manager is responsible for optimizing marketing processes, managing technology platforms, and ensuring data-driven decision-making to enhance campaign performance and marketing effectiveness. This role plays a critical part in improving efficiency, implementing automation, and ensuring seamless integration between our marketing technology and data ecosystem including HubSpot, Salesforce, BigQuery, Google Analytics, and other MarTech tools to drive marketing success. A key focus of this role is HubSpot administration and optimization, as well as leading the strategy and execution of Marketing reporting and data analysis with expertise in data visualization tools (PowerBI, Google Looker Studio, Tableau) to provide marketing insights. The ideal candidate has expertise in marketing automation, CRM systems, analytics, and project management, with a strong technical understanding of HubSpot operations and data-driven decision-making. Key Responsibilities: HubSpot Administration &amp; OptimizationServe as the HubSpot owner and administrator, ensuring proper configuration, integration, and optimization for marketing campaigns.Manage HubSpot workflows, lead scoring models, and automation sequences to improve lead quality and campaign efficiency.Ensure seamless integration between HubSpot and CRM (Salesforce preferred), as well as other marketing technology tools.Develop and enforce best practices for lead management, segmentation, and reporting within HubSpot.Train and support marketing teams on HubSpot best practices, analytics, and automation capabilities.Data, Analytics &amp; ReportingUtilize BigQuery to analyze large-scale marketing data sets and generate actionable insights.Build dashboards and reports in Google Looker Studio, Tableau, or Power BI to track marketing performance and ROI.Implement and refine marketing attribution models to measure the effectiveness of marketing efforts and optimize budget allocation.Track, analyze, and report on key marketing performance metrics, including lead generation, pipeline contribution, and campaign ROI.Work closely with stakeholders to identify data gaps, improve reporting accuracy, and drive data-driven marketing strategies.Marketing Technology &amp; Process OptimizationOwn and optimize marketing automation processes, ensuring efficiency, scalability, and lead conversion.Maintain data hygiene, segmentation, and enrichment to improve targeting and personalization.Evaluate and implement new marketing technologies to improve campaign execution and measurement.Establish and document best practices for marketing operations, automation, and reporting.Cross-Functional Collaboration &amp; ComplianceWork closely with Sales Operations and RevOps to ensure smooth lead handoff, tracking, and closed-loop reporting.Collaborate with Demand Generation, Digital Marketing, and Content teams to align HubSpot, data, and analytics with marketing strategies.Manage relationships with vendors and external partners for marketing technology solutions and integrations.Ensure compliance with data privacy regulations (GDPR, CCPA) and industry best practices.Qualifications &amp; Experience:7+ years of experience in Marketing Operations, Marketing Technology, or related roles.Strong expertise in HubSpot (certifications preferred) and marketing automation best practices.Experience with BigQuery for querying and analyzing large marketing data sets.Proficiency in data visualization tools (Google Looker Studio, Tableau, Power BI) for marketing reporting and insights.Strong knowledge of CRM systems (Salesforce preferred) and marketing technology integrations.Experience with marketing performance metrics, attribution modeling, and lead lifecycle management.Strong problem-solving and project management skills to drive operational efficiency.Familiarity with data privacy laws (GDPR, CCPA) and compliance requirements in marketing operations.Preferred Skills:Experience with Customer Data Platforms (CDPs) or Data Management Platforms (DMPs).Familiarity with A/B testing, conversion rate optimization, and web analytics.SQL, Python, or other data analysis skills are a plus.HubSpot, Google BigQuery, or Salesforce certifications are a plus.Why Join Us?Opportunity to own and optimize HubSpot and drive marketing technology success.Work at the intersection of marketing, technology, and data analytics.Fast-paced, collaborative environment focused on innovation and efficiency.Hands-on access to cutting-edge MarTech tools and data analytics platforms.Career growth and leadership opportunities in Marketing Operations and Analytics.

Marketing Operations Sr. Manager / Lead   (R-21115)

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The Marketing Operations Analyst II at Rackspace	Full Time Analyst Manager
Principal MLOPs Engineer (Canada) at Rackspace	Remote Full Time
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