Rackspace

We are seeking a highly organised and service‑focused ITIL Service Operations Analyst to support the delivery, stability, and continual improvement of our IT services. In this role, you will work within the Service Operations function to ensure incidents, requests, problems, and changes are managed effectively and in line with ITIL best practices.​​You will play a key role in maintaining service quality, supporting operational processes, and ensuring that customers and internal teams receive timely, accurate, and professional support. This role is ideal for someone who thrives in structured environments, enjoys problem‑solving, and is passionate about delivering excellent service outcomes.​​The ITIL Service Operations Analyst is responsible for ensuring the effective day‑to‑day delivery of IT services by managing incidents, service requests, problems, and changes in line with ITIL best practices. They monitor service performance, triage and prioritise tickets, coordinate with technical teams to drive timely resolution, and maintain clear communication with customers and stakeholders. The role involves assisting with the planning, assessment, and coordination of changes and releases. ​<h3>Skills &amp; experience required</h3><ul><ul><li>ITIL Foundation / Practitioner, intermediate or similar qualification​</li><li>Change Management Experience</li><li>ServiceNow knowledge</li><li>Major Incident Management experience</li><li>Eligibility to pass BS7858 security check</li></ul></ul>#LI-JB2We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cardiff

ITIL Service Operations Analyst

We are looking for a highly capable Datacentre Operations Engineer to support the deployment, operation, and maintenance of our UK Sovereign datacentre equipment. This role is hands‑on, field‑oriented, and critical to ensuring our mobile infrastructure remains secure, reliable, and mission‑ready. ​​You will work across physical racking, stacking, networking, hardware, and monitoring systems to keep datacentre assets fully operational.  This role is based at one of our two UK datacentre sites but able to travel between the datacentres, this position suits an engineer who enjoys variety, problem‑solving, and working in dynamic environments where mobility, resilience, security and precision matter.​​<b>Please Note - You will need to work either from our Corsham or Farnborough location, and will need to be able to visit both locations </b><h3>Daily Tasks</h3><ul><ul><li>Performing routine and corrective maintenance on servers, storage, networking equipment, and supporting infrastructure.​</li><li>Replace failed components, manage spares, and maintain accurate asset records.​</li><li>Participate in an on‑call rota to provide out‑of‑hours support when required.​</li><li>Document incidents, root‑cause findings, and corrective actions.​</li><li>Ensure physical and logical security controls are consistently applied across all mobile datacentre deployments.​</li><li>Installation of new equipment within the racks, assisting in the planning of power constraints and / or cooling within the relevant racks​</li></ul></ul><h3>Required Skills and Experience</h3><ul><ul><li>Highly experienced in Data Center operations</li><li>CompTIA Server+ or similar​</li><li>Clean UK Driving License and use of own vehicle</li><li>Eligibility to pass BS7858 security check</li></ul></ul>#LI-JB2We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Data Center Operations - Mobile Technician

We are seeking a highly skilled Product Manager to define and deliver innovative solutions that meet customer needs and drive business growth. This role requires a strategic thinker with strong analytical capabilities, excellent communication skills, and the ability to collaborate across diverse teams. The successful candidate will own the product lifecycle from ideation to launch, ensuring alignment with organisational objectives and market demands.​​You will be defining the product vision, strategy, and roadmap aligned with business goals for UK Sovereign Services in the UK, reporting directly to the General Manager for UK Sovereign Services.  Conducting market research &amp; competitive analysis to aid in Customer-Centric development within the product team.  The product set is required to have documentation, a full roadmap and internal process creation to each release as standard. ​​The successful candidate must have previous experience in Product Management including cost modelling, content creation (Datasheets, marketing &amp; product launch documentation).  Using a product management tool (<a href="http://Craft.io" rel="noopener noreferrer nofollow ugc" target="_blank">Craft.io</a>), product features are to be presented and tracked on a monthly basis avoiding any task slippage or delay of product releases.  Project management ​​This role has direct reports of the existing UK Sovereign Product Team who are a highly skilled set of expert’s in multiple area’s and have created the current product set.​<h3>Skills &amp; Experience required</h3><ul><ul><li>Product Management experience</li><li>Team/People Management (Nice to have)</li><li>Content creation </li><li>Strategic Thinker</li><li>Cost management/modelling experience</li><li>ServiceNow experience</li><li>Eligible to pass SC Security Check</li></ul></ul>#LI-JB2We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Product Manager

<b>Summary</b>Requires specialized depth and/or breadth of expertise in own job discipline or field. • Leads others to solve complex problems. • Works independently, with guidance in only the most complex situations. • May provide functional leadership to teams or projects. Encourages others to listen attentively and engage with the speaker by asking appropriate open[1]ended questions; reflects on and reiterates key points and clarifies messages to help others reach agreement. • Monitors non-verbal reactions of others to identify and respond to areas of interest or concern. • Ensures all viewpoints have been heard and discussed before reaching conclusions, offering guidance or asserting own views. • Influences and coaches others across the business unit/function to work independently and identify areas for improvement in work processes. • Encourages and motivates people to achieve high standards of excellence by consistently raising the bar and coaching others to achieve results. • Sets challenging and realistic goals for others; proactively considers the business unit/function’s goals to prevent conflicts of interests and communicates goals to teams. • Provides guidance and expertise to analyze data and patterns and assess the root cause of complex, non-routine problems. • Collaborates with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems. • Guides the execution of solutions for complex, non-routine issues; redirects solution implementation if desired results were not originally met. • Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data). • Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey technical concepts in a user-friendly way. • Challenges others to bring fresh and creative perspective to differentiating technical communications and ensuring comprehension and ease-of-use for various audiences. • Exceeds customers’ expectations by listening for unexpressed needs; connects customer needs to relevant service offerings and new technology. • Leads others in resolving technical issues in a timely manner; follows up with customers to ensure satisfaction. • Partners with the business to integrate new technologies into business solutions; creates and communicates a vision of the technology requirements for the future state of the business. • Prioritizes workload and ensures that deadlines are successfully met; delegates or seeks additional staff when necessary. • Identifies short- and long-term barriers to completing project plans and takes corrective action to meet deliverable objectives. • Manages multifaceted projects or assignments, such as projects that have several separate components, with minimal error and without missing important deliverables. <b>Knowledge</b>DevOps Skill Baseline Coding• Scripting/ Programing language/ Configuration Management/ Container (1 or more at 100 level)• Continuous Integration / Continuous Deployment• VCS (Git Based VSC)• family with commit, branch, merge, review process• understand pre/post hook• design/implement branching strategy (e.g., git flow, GitHub flow)• design/implement group development collaboration process (access control, code review/approval, integration with other CI tools)• Artifact Repository• familiar with one of the popular antifactory management tools• CI/CD tools• implement CI services (VCS, antifactory repo, build, release)• Design/implement CI/CD pipeline• Operating System familiar with Linux or Windows OS• Cloud Skill Baseline• Automation• IaC• use cloud IaC language to implement cloud resources or operation process• use orchestration tools to organize IaC code and inject configurations• CI/CD• Implement CI services (VSC, Artifacts repo, build service pipeline service)• implement CI/CD pipeline to build/deploy infrastructure or application• design/implement best practice CI/CD• Landing Zone (Multi Account Framework)• Identity Access Management (IAM)• Security ‘• Networking Compute (VM, Container platform, Function)• Virtual Machine workload• Implement serverless solution for operational purpose• Data storage, Database• configuration management• Secret Management• Monitoring and Logging• Message Queues <b>Experience</b>• 7– 13 years of experience in the field of role required.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Azure DevOps Engineer III (Terraform + AKS)

<h3>Key Responsibilities &amp; Technical Expertise</h3><ul><ul><li>Automate deployments utilizing custom templates and modules for customer environments on AWS. </li><li>Architect AWS environment best practices and deployment methodologies.</li><li>Create automation tools and processes to improve day to day functions.</li><li>Educate customers on AWS and Rackspace best practices and architecture.</li><li>Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead </li><li>Mentor and assist Rackers across the Cloud Function.</li><li>Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products.</li><li>Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business.</li><li>Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.</li><b>Technical Expertise</b><li>Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR.</li><li>Near expert knowledge of AWS Products &amp; Services, Compute, Storage, Security, networking, etc. </li><li>Proficient skills in at least one of the following languages: Python, Linux, Shell scripting.</li><li>Proficient skills with git and git workflows.</li><li>Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance.</li><li>Highly skilled in Terraform/IaC, including CI/CD practices.</li><li>Working knowledge in Kubernetes.</li><li>Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems.</li><li>Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools.</li><li>Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.</li><li>Knowledge in the application of current and emerging network software and hardware technology and protocols.</li></ul></ul><h3>Skills</h3><ul><ul><li>Passionate about technology and has a desire to constantly expand technical knowledge.</li><li>Detail-oriented in documenting information and able to own customer issues through resolution.</li><li>Able to handle multiple tasks and prioritize work under pressure.</li><li>Demonstrate sound problem-solving skills coupled with a desire to take on responsibility.</li><li>Strong written and verbal communication skills, both highly technical and non-technical.</li><li>Ability to communicate technical issues to nontechnical and technical audiences.</li></ul></ul><h3>Experience and Education </h3><ul><ul><li><b>Education</b></li>Required Bachelor’s degree in Computer Science or equivalent degree.<li><b>Certifications</b></li>Requires all 3 Associate level Certificates in AWS or professional level certificate.<li><b>Experience</b></li>5 to 8 Years of total IT experience5 + Years of experience on AWS Cloud &amp; Devops tools.</ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sr AWS Devop Engineer ( AWS+Terraform)-G

The Market Leader Non-Regulated Business drives aggressive Private Cloud adoption in fast-moving industries with fewer regulatory constraints, including technology, retail, manufacturing, media, and entertainment. This role focuses on rapid customer acquisition, innovative cloud solutions, and maximizing commercial velocity in competitive markets.<b>JOB RESPONSIBILITIES:</b><h3>Business Leadership &amp; Commercial Management</h3><ul><ul><li>Lead the non-regulated business unit with strong commercial acumen, translating cloud and managed services capabilities into profitable growth through disciplined pricing, deal shaping, margin management, and portfolio mix optimization</li><li> Manage P&amp;L responsibility and drive operational efficiency across the sales organization with accountability for revenue growth and profitability</li><li>Develop and execute dynamic go-to-market strategies to accelerate Private Cloud adoption in non-regulated verticals</li><li>Optimize pricing and packaging strategies to maximize win rates, deal velocity, and profitability in competitive markets</li></ul></ul><h3>Sales &amp; Market Execution</h3><ul><ul><li>Lead high-velocity sales teams focused on rapid deal closure and expansion within target accounts</li><li>Drive innovative Private Cloud use cases, including AI/ML infrastructure, containerized workloads, and cloud-native applications</li><li>Champion customer success through rapid deployment, seamless migration, and optimization programs</li><li>Leverage market intelligence and competitive analysis to position Private Cloud solutions effectively</li><li>Implement data-driven sales methodologies and pipeline management disciplines</li><li>Foster an entrepreneurial culture focused on innovation, speed, and customer outcomes</li></ul></ul><h3>Ecosystem &amp; Partnership Development</h3><ul><ul><li>Work in partnership with the Alliance Leader to nurture a high-impact ecosystem of ISVs, channel partners, and strategic alliances to accelerate go-to-market, expand solution reach, and drive shared commercial outcomes</li><li>Build and maintain strategic relationships with global systems integrators (GSIs) such as Accenture, Deloitte, IBM, Capgemini, and technology-focused partners to create joint solutions and expand market coverage</li><li>Develop strategic partnerships with technology vendors, cloud management platforms, DevOps tool providers, and emerging technology companies</li><li>Establish channel programs that enable rapid scaling and market penetration through indirect sales</li><li>Create co-innovation initiatives with partners to develop new use cases and solutions for fast-moving markets</li></ul></ul><h3>Product &amp; Market Innovation</h3><ul><ul><li>Collaborate with product teams to influence the roadmap based on emerging market trends and customer requirements</li><li>Represent the company at industry conferences, trade shows, and customer events as a thought leader</li><li>Drive market positioning and competitive differentiation through innovative solution development</li></ul></ul><h3>Education and experience:</h3><ul><ul><li>Bachelor's degree in Computer Science, Engineering, Business, or related field; MBA or technical degree preferred</li><li>15+ years of progressive leadership experience in enterprise technology sales or cloud business development</li><li>Proven track record of exceeding revenue targets in competitive, fast-paced markets</li><li>Strong understanding of modern application architectures, DevOps, and cloud-native technologies</li><li>Experience with high-velocity sales models and data-driven sales operations</li><li>Deep knowledge of Private Cloud competitive landscape and differentiation strategies</li><li>Outstanding ability to identify and close new business opportunities quickly</li><li>Excellent commercial acumen and deal structuring capabilities</li><li>Strong executive presence and C-level engagement skills</li><li>Experience building and scaling high-performing sales teams</li><li>Entrepreneurial mindset with comfort in ambiguous, rapidly evolving environments</li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SVP, Market Leader Non-Regulated

As a part of Rackspace Technology’s mission to provide exceptional support to our customers, the SVP of Delivery and Operations will be responsible for the company’s overall technical operations and service delivery, including running multiple/simultaneous small projects to large-scale, mission-critical portfolio projects.  This role requires efficient delivery and quality standards that are the best in the industry.   The SVP, Delivery &amp; Operations, will bring expertise and discipline to create a measurable impact towards strengthening brand equity and differentiation for the company in the market by bringing experience in digital infrastructure, cloud storage, and customer delivery.  This leader will be a key member of the Private Cloud Executive Leadership Team (PVC ELT). <h3>Essential Duties and Responsibilities </h3><ul><ul><li>Develop and implement delivery strategies that align with the organization's overall goals and objectives. </li><li>Build a strong Global Delivery and Operations engine to enable growth and profitability. </li><li>Drive delivery and operational initiatives related to service delivery efficiency, process excellence, and operational excellence; and ensure common operating standards, processes, and metrics. </li><li>Implement quality control measures to ensure that deliverables meet the required standards. </li><li>Oversee the planning, execution, and completion of projects; ensuring that projects are delivered on time, within scope, and within budget. </li><li>Must have experience with multi-cloud platforms and cloud migration strategies, and  leveraging AI to deliver innovative capabilities and drive operational efficiencies </li><li>Operate in a matrixed, cross-cultural environment with experience in Go-to-Market Services creation and delivery operations &amp; supply chain </li><li>Engage the highly competitive talent landscape to proactively shape the perception of Rackspace as a great place to work and build a career </li><li>Enable greater collaboration across different teams in the company </li><li>Act as an excellent communicator with the ability to win hearts/minds and engage multiple stakeholders across the organization </li><li>Partner with the GTM organization to support new business opportunities, delivery status, client satisfaction, and problem resolution </li><li>Drive the overall market narrative and resulting brand differentiation with customers that highlights the true state of the company today </li><li>Lead a globally diverse, multi-disciplined organization by developing and implementing talent management strategies, fostering shared goals aligned with business objectives, and cultivating a culture of high performance through clear metrics, ongoing feedback, and authentic leadership </li></ul></ul><h3>Skills and Experience </h3><ul><ul><li>Prior successful experience as a delivery leader with significant scope and complexity at scale ($1 billion) </li><li>Proven P&amp;L leadership in a multi-site, distributed, global organization </li><li>Experience in Digital Infrastructure or Cloud </li><li>Excellent track record of managing cross-functional technical and non-technical resources </li><li>A people leader &amp; talent developer who can attract and inspire </li><li>Proven experience in Service Delivery, Technical Operations,  Supply Chain, and Datacenter management preferred </li><li>Experience in cross-functional partnership with Product, Project Management, GTM, Engineering, and other teams internally as needed to ensure seamless delivery with enhanced user experience to clients </li><li>Proven success in driving operational initiatives related to service delivery efficiency, performance management, process excellence, and operational excellence </li><li>Ability to enable sales and pursue emerging new product opportunities for the company </li><li>Successfully operated in a matrixed environment </li><li>Culture champion – servant leadership mentality, authenticity </li><li>Ability to lead and work autonomously </li><li>Excellent communicator – able to win hearts/minds; engage multiple stakeholders across the organization </li><li>Ability to remain open-minded when a pivot or change in direction is required </li><li>Executive presence and gravitas to engage with key internal and external stakeholders </li><li>Energetic, self-motivated leader who can cultivate a culture of pride and performance </li><li>Ability and desire to work in a fast-growing, globally distributed, dynamic environment </li><li>Ability to lead with influence and expertise </li><li>Advanced analytical skills and the ability to make data-driven decisions </li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor’s degree in business or a related field required. MBA or graduate degree highly preferred. </li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior VP, Delivery and Operations

ION Group

<b>The Role:</b>This role requires not only technical expertise but also strong leadership and stakeholder management skills. The successful candidate will demonstrate the ability to lead and develop a geographically distributed team, foster a culture of accountability, and drive continuous improvement initiatives.This is an exciting time to join ION where you will be joining an existing team with ample opportunity to make your mark.  With experience in the hosted infrastructure space (network/systems/databases/private cloud), you will be responsible for ensuring the operational processes and resources required to provide the highest level of availability and support for our clients production trading systems remain consistent and aligned to global operations standards..The successful candidate will have a track record in managing operations teams in mission critical production environments coupled with an deep knowledge of  technologies, standards, and industry guidelines as they apply to the hosted infrastructure space.Operating a critical service the successful candidate will be directly responsible for day to day activities of the platform team with key involvement in managing resources delivering time sensitive workstreams in an ITIL based environment (incident, change, problem management). Essential will be a can do attitude which will see the successful candidate responsible for support of our global clients production trading environments.<h3>Key Responsibilities:</h3><ul><ul><li>Support the Global Head of Infrastructure through management and leadership of the L1-L3 operations team including recruitment , performance and resource management activities</li><li>Own responsibility for managing/planning day to day operational activities necessary to meet ongoing business demand in a fast pace challenging environment</li><li>Ensure highest levels of service availability are maintained through adherence to all incident, change and problem processes</li><li>Act as a management escalation point for all monitoring, alerting and operational related issues as  required by the business within own regional time zone.</li><li>Support the Global Head of Infrastructure in the continuous improvement cycle driving improvements in ION's overall operating efficiency</li><li>Provision of Major Incident support during unplanned service outages including acting as  focal point for information gathering activities  during and post incident as part of root cause analysis activities within own regional time zone.</li><li>Lead, mentor, and develop a high-performing team of system engineers, ensuring alignment with global standards and fostering a culture of operational excellence.</li><li>Drive continuous improvement initiatives, leveraging automation and best practices to enhance service delivery and operational efficiency.</li><li>Define and monitor KPIs and metrics for team performance and service delivery, presenting operational reports and improvement plans to senior management.</li><li>Serve as a key point of contact for internal and external stakeholders, providing clear communication and actionable insights on operational performance.</li><li>Ensure compliance with cybersecurity best practices and regulatory requirements, particularly within financial services environments.</li></ul></ul><h3>Required Skills, Experience and Qualifications:</h3><ul><ul><li>Experience of managing a team (Manager/Team Lead/Senior Engineer) working in a relevant operations environment supporting  HA/Mission Critical systems and services at an enterprise scale.</li><li>An understanding of the nature and interdependencies of mission critical systems  in support of  wider business deliverables (Data Centres, power distribution, connectivity, networking, systems/storage, cloud)</li><li>Problem solver with attention to detail ideally with strong engineering background in one or more technical disciplines (networks/systems)</li><li>Exposure to or experience in supporting Financial Services environments a benefit</li><li>Proven experience leading small technical teams, including succession planning and career development.</li><li>Strong stakeholder engagement skills and ability to communicate effectively with senior leadership.</li><li>Commitment to staff development, engagement, and retention, with strong problem-solving and decision-making abilities under pressure.</li><li>Experience with infrastructure-as-code and automation tools (e.g., Terraform, Ansible, PowerShell) is desirable. Aswell as experience of running Linux systems at scale.</li></ul></ul><b>About us</b>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.         • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.         • Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

ION Markets Regional Operations Manager

Job Title: Azure Solution ArchitectLocation: RemoteExperience Required: 12+ years in IT / Cloud architectureOverview:We are seeking a Senior Azure Solution Architect with extensive experience in designing, implementing, and modernizing enterprise-grade cloud solutions on Microsoft Azure. This role combines deep technical expertise in cloud infrastructure, networking, DevOps, containers, and security with leadership in architectural planning, stakeholder engagement, and execution of large-scale migration and modernization projects.<h3>Key Responsibilities:</h3><ul><ul><li>Design scalable, secure, and resilient solutions on Microsoft Azure aligned with the Azure Well-Architected Framework.</li><li>Lead cloud readiness assessments, application modernization planning, and on-prem to cloud migration initiatives.</li><li>Develop high-level and low-level architecture designs covering compute, storage, networking, identity, backup/DR, and monitoring.</li><li>Architect complex Azure networking solutions, with a strong focus on:</li><li>azure networking foundations</li><li>azure Hybrid Connectivity (VPN Gateway, ExpressRoute, VNet Peering)</li><li>network security and segmentation using Azure Firewall and NSGs</li><li>scaling, best practices, and limitations of network infrastructure</li><li>Cross-tenant connectivity and multi-subscription designs</li><li>Drive architecture discussions around scalability, high availability, disaster recovery, compliance, and performance.</li><li>Lead the implementation of advanced Azure Active Directory (AD) Premium features focused on security, identity governance, and compliance.</li><li>Architect and provision Azure Kubernetes Service(AKS) clusters in Azure, including configuration of node pools, sizing, and integration with other Azure services.</li><li>Provide end-to-end system design for critical platforms such as core banking systems—including app servers, databases, messaging layers, security modules, and third-party integrations.</li><li>Guide DevOps strategy and CI/CD implementations using GitHub Actions or similar tools.</li><li>Develop and present Total Cost of Ownership (TCO) models and migration cost estimations to stakeholders.</li><li>Serve as the single point of contact (SPOC) for all assigned resources and ensure smooth delivery in collaboration with engineers, PMs, and client teams.</li><li>Identify and resolve system vulnerabilities, inefficiencies, and misconfigurations with industry best practices.</li></ul></ul><h3>Required Skills and Experience:</h3><ul><ul><li>12+ years of professional IT experience with a strong focus on cloud architecture and solution delivery.</li><li>10+ years working with Microsoft Azure, including designing and implementing production-grade workloads.</li><li>Proven expertise in:</li><li>Azure IaaS, PaaS, networking, and security services</li><li>Azure networking (core concepts, hybrid connectivity, firewalls, scaling, cross-tenant design)</li><li>Kubernetes (AKS), containers, and Azure App Services</li><li>Azure Active Directory (including Premium features)</li><li>Devops methodologies and CI/CD tools (e.g., GitHub Actions, Azure DevOps)</li><li>Identity &amp; Access Management (IAM), policy, governance, and compliance</li><li>Strong experience conducting assessments and leading large-scale migrations.</li><li>Excellent analytical, documentation, and communication skills with the ability to present technical solutions to business stakeholders.</li><li>Effective leadership and collaboration capabilities in a cross-functional and client-facing environment.</li></ul></ul><h3>Preferred Qualifications:</h3><ul><ul><li>Relevant Azure certifications (Solutions Architect, DevOps Engineer, Security Associate)</li><li>Strong background in infrastructure and networking</li><li>Experience in Agile/DevOps environments and use of collaborative tools (e.g., JIRA, Confluence)</li><li>Experience working in core banking or other regulated domains is a plus</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Opportunity : Azure Solution Architect

The Data Engineer is responsible for managing, operating, and supporting cloud-based data platforms. This role involves close collaboration with customers and internal teams to ensure stable, secure, and efficient operations of the cloud data ecosystem. The engineer will work across multiple technologies, including <b>Azure Data Lake Storage, Databricks, Azure Data Factory, Azure Synapse Analytics, Snowflake, Azure Event Hub, Tidal, Pyramid, Collibra, Power BI, Tableau, MicroStrategy (MSTR), and Alteryx</b>, ensuring reliable data ingestion, processing, analytics, and reporting. <h3>Key Responsibilities (Level 2 Operational Support) </h3><ul><ul><li>Resolve data pipeline issues and perform proactive monitoring for sensitive and critical batch processes. </li><li>Conduct Root Cause Analysis (RCA) and retrospectives for incidents and operational issues. </li><li>Create, update, and maintain operational runbooks and manage entitlements as required. </li><li>Implement configuration changes to batch processes and underlying cloud infrastructure. </li><li>Manually control and manage pipeline executions during scheduled maintenance windows. </li><li>Perform on-demand operational changes based on instructions provided by the Data Engineering (L3) team. </li><li>Handle user service requests; for non-runbook-based requests, coordinate effectively with the L3 team. </li><li>Participate in Disaster Recovery (DR) testing activities (twice a year). </li><li>Support development and production data synchronization activities. </li><li>Represent the team in weekly change management board meetings. </li></ul></ul><h3>Knowledge, Skills, and Abilities </h3><ul><ul><li>Strong hands-on experience with: </li><li>Azure Data Lake Storage </li><li>Azure Databricks </li><li>Azure Data Factory </li><li>Azure Synapse Analytics </li><li>Snowflake </li><li>Azure Event Hub </li><li>Tidal Scheduler </li><li>Pyramid, Collibra </li><li>Power BI, Tableau, MicroStrategy (MSTR), Alteryx </li><li>Ability to read, write, and troubleshoot SQL queries and stored procedures. </li><li>Proven experience in configuring, managing, and troubleshooting cloud data platforms. </li><li>Strong analytical and problem-solving skills. </li><li>Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders. </li><li>Ability to work effectively in small teams while promoting collaboration and inclusiveness. </li></ul></ul><h3>Job Complexity </h3><ul><ul><li>Requires extensive problem-solving capabilities, including independent investigation of issues and identification of root causes. </li><li>Ability to research and utilize multiple information sources, including Microsoft and vendor documentation, to resolve complex issues. </li><li>Must be capable of prioritizing multiple incidents and tasks while managing competing deadlines. </li></ul></ul><h3>Experience and Education </h3><ul><ul><li>Bachelor’s degree in Computer Science or a related field. </li><li>3–6 years of hands-on experience in configuring and managing Azure-based data analytics solutions. </li><li>Prior experience working in Azure cloud environments is strongly preferred. </li></ul></ul><h3>   Physical Demands and Work Conditions </h3><ul><ul><li>General office work environment; no special physical demands required. </li><li>Schedule flexibility required, including regular weekend and holiday coverage to support 24×7 operations. </li><li>Occasional travel may be required (less than 10%). </li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Data Engineer II

We are seeking a highly skilled <b>Senior GCP DevOps Engineer (L3)</b> to design with 7+ years of experience in implement and manage cloud-native solutions on <b>Google Cloud Platform (GCP)</b>. This role involves leading DevOps practices, automating infrastructure, ensuring scalability, and mentoring junior engineers. This role requires professionals having implementation and migration experience from scratch.<h3>Technical Expertise</h3><ul><ul><li>Proficient knowledge of Cloud Platform Products in Cloud, preferably multi cloud.</li><li>Proficient skills in leveraging CI and CD tools to automate testing and deployment.</li><li>Architect, deploy, and maintain scalable infrastructure on GCP (Compute Engine, GKE, Cloud Functions, Cloud Run).</li><li>Implement Infrastructure as Code (IaC) using Terraform, Deployment Manager etc.</li><li>Proficient skills in at least one of the following languages: Python, Linux, Shell scripting.</li><li>Expertise of designing, building, implementing, analysing, and troubleshooting distributed, highly available systems.</li><li>Expertise of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools.</li><li>Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.</li><li>Knowledge in the application of current and emerging network software and hardware technology and protocols.</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

GCP Engineer III - IN

<b>Job Profile Summary</b>Perform database engineering and     administration activities including design, planning, configuration,     monitoring, automation, self- serviceability, alerting, and space     management, database backup and recovery. Plan computerized databases,     including base definition, structure, documentation, long- range     requirements, operational guidelines and protection.<b>Career Level Summary List</b>·       General instruction on routine tasks, detailed instruction on new     assignments.<h3>Key Responsibilities</h3><ul><ul><li>Database      Installation and Configuration: Configuring SQL Server software on servers      post Installation and ensuring proper configuration settings for optimal      performance and security.</li><li> Database      Maintenance: Performing regular backups, restoration, and recovery of      databases to ensure data integrity and minimize downtime in case of      failures.</li><li>Database      Monitoring and Performance Tuning: Monitoring the performance of      databases, identifying and resolving performance issues, optimizing      queries, and fine-tuning server configurations to ensure efficient and      smooth operation.</li><li>Security      and Access Management: Implementing security measures such as user      authentication, authorization, and auditing to protect sensitive data.      Managing user access, roles, and permissions within the database.</li><li>Database      Troubleshooting: Investigating and resolving database-related issues, such      as connectivity problems, data corruption, and performance bottlenecks.      Applying patches and fixes to address bugs and vulnerabilities.</li><li>Database      Documentation: Maintaining accurate and up-to-date documentation of      database configurations, procedures, and troubleshooting guides to ensure      easy reference for future tasks and knowledge sharing.</li><li>Database      Capacity Planning: Monitoring database growth and resource utilization to      anticipate and plan for future storage requirements and performance      enhancements. Making recommendations for hardware upgrades or additional      resources as needed.</li><li>Disaster      Recovery Planning: Developing and implementing disaster recovery      strategies and procedures to ensure business continuity in case of system      failures or disasters. Testing and validating backup and recovery      processes regularly.</li><li>Collaboration      and Communication: Collaborating with application developers, system      administrators, and other stakeholders to understand and address their      database requirements and concerns. Communicating effectively to provide      timely updates and resolutions.</li><li>Continuous      Learning: Keeping up-to-date with the latest SQL Server features, best      practices, and industry trends. Participating in training programs,      attending conferences, and exploring relevant resources to enhance your      skills and knowledge.</li><li>Participate in 24X7 production support for SQL Server infrastructure along with senior members of the other database services teams</li><li>Remember that specific responsibilities may vary depending on the organization, its size, and the complexity of the SQL Server environment you're working with. Additionally, as a Level 1 DBA, you may also be responsible for assisting Level 2 or senior DBAs with more complex tasks and projects.</li></ul></ul><h3>Knowledge List</h3><ul><ul><li>General knowledge in DR strategies including Database Mirroring, Log Shipping, SQL Replication, and AlwaysOn.</li><li>·       Good analytical and problem-solving skills. </li><li>·       Ability to demonstrate understanding of SQL Database Management System application's architecture, data structures, and functionality. </li><li>·       Proficient in SQL database engine administration, setup and maintenance of user and group security. </li><li>·       PowerShell and T-SQL Scripting: Learn PowerShell scripting to automate administrative tasks in SQL Server. Also, have a strong understanding of T-SQL (Transact-SQL) scripting language to write complex queries, stored procedures, and functions.</li><li>·       SQL Server Upgrades and Migrations: Understand the process of upgrading SQL Server to newer versions and migrating databases to new servers. Familiarize yourself with the associated risks and best practices.</li><li>·       Best Practices and Industry Standards: Stay updated with the latest best practices, industry standards, and security guidelines for SQL Server. Follow Microsoft's official documentation and online resources to ensure you're using recommended practices.</li><li>Good written and verbal communication skills. Ability to communicate technical info and ideas so others will understand.</li></ul></ul><h3>Education Requirements List</h3><ul><ul><li>·       High school diploma or equivalent required. Bachelor’s degree in     Computer Science, Computer Information Systems, Management Information     Systems, or a directly related field.</li><b>Certifications List</b><li>A certification in databases management would be appropriate</li><b>Experience List</b><li>       5 years of database related experience required</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SQL Server Database Administrator III

<b>Overview:</b>The Business Billing Operations Specialist will support billing for all non-AWS projects (Legacy Infra, ERP, Azure) as well support on SOX approvals, commissions reporting, invoice reconciliation, funding claims. The Business Billing Operations Specialist will utilize systems and data to resolve business issues most effectively and productively.<h3>Responsibilities</h3><ul><ul><li>Invoices CDS Professional Services projects while managing to the customer ceiling, partner funding and any discounts on the project</li><li>Ensures all invoicing is done promptly aligning with the monthly cycle</li><li>Resolves customer invoicing issues through research and processing invoice corrections/credits as necessary</li><li>Supports the delivery team with any invoice details as necessary</li><li>Supports customer-specific invoicing requirements such as invoicing through a specific customer portal</li><li>Supports the commission reporting </li><li>Manages funding claims and invoicing for Microsoft and Google funding</li><li>Manages to license for 3rd party tools required for projects</li><li>Manages partner invoicing including creating partner Purchase Orders and invoicing the customer</li><li>Supports business operations financial reporting including forecasting and utilization</li></ul></ul><h3>Requirements</h3><ul><ul><li>2-3 years related experience</li><li>Intermediate understanding of metrics and reporting. Intermediate organization, decision-making, and written and verbal communication skills</li><li>Strong attention to detail and problem-solving skills</li><li>Intermediate skills with MS Office tools, including Word, Excel, and PowerPoint</li><li>Self-starter and ability to work both independently and in team environments</li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Professional Services Project Coordinator - Vietnam Remote

Responsible for driving incremental pipeline opportunities with and improving win rates along with reducing churn rates for to VMware and Broadcom alliance. Tight alignment on sales, product, marketing and commercial. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships.<h3>Careel Level Summary</h3><ul><ul><li>Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function</li><li>Solves unique problems that have a broad impact on the business</li><li>Contributes to the development of organizational sub-function strategy</li><li>Progression to this level is typically restricted on the basis of business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>•</li><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Owns alliance relationship and is responsible for growing and developing the alliance partnership. May own multiple alliance relationship or be involved multiple alliance</li><li>Evaluate and establish co-selling agreements when possible</li><li>Establish programmatic selling activities with Rackspace sales team and Alliance partner sales teams</li><li>Establish and strengthen executive sales alignment by building joint strategic business plans with partners and programmatically drive towards key success metrics.</li><li>Participate in regular interaction with Rackspace peers across other business units as well as executives and sales leadership on activities ranging from strategic go- to-market activities to managing quarterly business reviews.</li><li>Interact with the partner’s customer base to ensure they are successful using our services and are properly enabled to identify and qualify Rackspace opportunities.</li><li>Assist in the development and implementation of partner enablement activities, creating repeatable best practices and measurements of effectiveness.</li><li>Create regional field alignment between RAX Commercial and Enterprise sales teams and Alliance sales teams</li><li>Incorporate Tier 1 sales plays with Channel Partners</li><li>Drive co-sell motion via territory mapping</li><li>Conduct enablement of Alliance sellers (matrixed with Product)</li><li>Drive incremental pipeline and opportunities</li><li>Reduce direct churn rates to alliance partners</li><li>Decisions impact the achievement of customer, operational, program or service objectives.</li><li>Demonstrates strong judgment and creativity in selecting methods and techniques for obtaining solutions.</li><li>Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.</li><li>Solves complex problems and takes a broad perspective to identify innovative solutions.</li><li>Completes strategic work, using learning and creativity to resolve new situations.</li><li>Actions are guided by policies, resource requirements, budgets and the area business plan.</li><li>Leads the analysis and solution of business problems regarding operations, products, services or customers.</li><li>Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations.</li><li>Applies acquired skills and experience to complete complex tasks.</li><li>Works independently, with guidance in complex situations only.</li><li>May provide guidance and training to new team members.</li><li>Decisions impact the achievement of customer, operational, program or service objectives.</li><li>Contributions often result in business or process improvements.</li><li>Actions are guided by personal goals and objectives.</li><li>Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.</li><li>Leads others to solve issues of diverse scope where analysis requires an understanding of current business trends.</li><li>Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.</li><li>Expected to weigh multiple options and outcomes, considering impact within and outside of client group and business function. Typically resolves issue independently utilizing input from peers and superiors.</li><li>Uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices.</li><li>Networks with key internal and external contacts, developing strong relationships outside of specialty field.</li><li>Alliance Metrics: Sourced vs. Influenced, Conversion Rates (MQL to Opp), Closure Rates (Opp to Close), Direct churn saves</li><li>Sales Leadership: Ability to articulate a clear vision of the future state, outlining the steps required to get there, and secure the commitment of the partner and Rackspace to meet quarterly objectives (solution development, pipeline, revenue generation). Establish a governance and cadence model with leaders.</li><li>Business Planning: Define and execute sales strategy for AWS, Microsoft, VMware and/or Google</li><li>Alliance Partner Knowledge: Strong understanding of the partner, including partner economics, solution development, processes to take a solution to market and successful partner management. Understands partners’ sales and sales management goals and objectives, and what influences behavior. Growth in leading sales and alliance teams and understands collaborative relationship that must exist to grow the business.</li><li>Program Knowledge: Strong understanding of channel and alliance partner programs. Partners with Rackspace sales teams to implement our program offerings and assures Rackspace is provider of choice for our ecosystem partners.</li><li>Collaborative: Works collaboratively with all supporting technical integration, marketing, field sales and channel support organizations to ensure all organizations understand what we are trying to accomplish and the importance of their role / organization in our success.</li><li>Presentation Skills: Skilled communicator and effective at delivering executive level presentations. Ability to build and manage Director VP+level relationships.</li><li>Conflict Resolution: Able to surface and resolve breakdowns in commitment and drive behavior changes required.</li><li>Utilize business relationship skills, such as negotiating with customers or management, or using influencing skills with senior level leaders regarding matters of significance to the organization.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledge of planning, designing and executing partner programs that drive partner interest and demand</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Budget Management</li><li>Business/Sales Development Skills</li><li>Client/Customer Service</li><li>Digital Transformation</li><li>Negotiation Skills</li><li>Operational Strategy Skills</li><li>Platform/Technical Software Support</li><li>Process Improvement</li><li>Product Portfolio Management</li><li>Project Management</li><li>Sales Strategy Skills</li><li>Stakeholder Management (external/internal)</li><li>Technology Integration</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Certifications</h3><ul><ul><li>Sales accreditation or certification in Alliance platform strongly required</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 Our compensation reflects the cost of labor across several US geographic markets. The pay for this position ranges from $155,600 Min/year in our lowest geographic market up to 273,900 Max/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Alliance Partner Sales Manager V - Broadcom/VMware - Remote

Responsible for driving incremental pipeline opportunities and improving win rates along with reducing churn rates for Dell alliance. Tight alignment on sales, product, marketing and commercial. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships.<h3>Careel Level Summary</h3><ul><ul><li>Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function</li><li>Solves unique problems that have a broad impact on the business</li><li>Contributes to the development of organizational sub-function strategy</li><li>Progression to this level is typically restricted on the basis of business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>•</li><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Owns alliance relationship and is responsible for growing and developing the alliance partnership. May own multiple alliance relationship or be involved multiple alliance</li><li>Evaluate and establish co-selling agreements when possible</li><li>Establish programmatic selling activities with Rackspace sales team and Alliance partner sales teams</li><li>Establish and strengthen executive sales alignment by building joint strategic business plans with partners and programmatically drive towards key success metrics.</li><li>Participate in regular interaction with Rackspace peers across other business units as well as executives and sales leadership on activities ranging from strategic go- to-market activities to managing quarterly business reviews.</li><li>Interact with the partner’s customer base to ensure they are successful using our services and are properly enabled to identify and qualify Rackspace opportunities.</li><li>Assist in the development and implementation of partner enablement activities, creating repeatable best practices and measurements of effectiveness.</li><li>Create regional field alignment between RAX Commercial and Enterprise sales teams and Alliance sales teams</li><li>Incorporate Tier 1 sales plays with Channel Partners</li><li>Drive co-sell motion via territory mapping</li><li>Conduct enablement of Alliance sellers (matrixed with Product)</li><li>Drive incremental pipeline and opportunities</li><li>Reduce direct churn rates to alliance partners</li><li>Decisions impact the achievement of customer, operational, program or service objectives.</li><li>Demonstrates strong judgment and creativity in selecting methods and techniques for obtaining solutions.</li><li>Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.</li><li>Solves complex problems and takes a broad perspective to identify innovative solutions.</li><li>Completes strategic work, using learning and creativity to resolve new situations.</li><li>Actions are guided by policies, resource requirements, budgets and the area business plan.</li><li>Leads the analysis and solution of business problems regarding operations, products, services or customers.</li><li>Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations.</li><li>Applies acquired skills and experience to complete complex tasks.</li><li>Works independently, with guidance in complex situations only.</li><li>May provide guidance and training to new team members.</li><li>Decisions impact the achievement of customer, operational, program or service objectives.</li><li>Contributions often result in business or process improvements.</li><li>Actions are guided by personal goals and objectives.</li><li>Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.</li><li>Leads others to solve issues of diverse scope where analysis requires an understanding of current business trends.</li><li>Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.</li><li>Expected to weigh multiple options and outcomes, considering impact within and outside of client group and business function. Typically resolves issue independently utilizing input from peers and superiors.</li><li>Uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices.</li><li>Networks with key internal and external contacts, developing strong relationships outside of specialty field.</li><li>Alliance Metrics: Sourced vs. Influenced, Conversion Rates (MQL to Opp), Closure Rates (Opp to Close), Direct churn saves</li><li>Sales Leadership: Ability to articulate a clear vision of the future state, outlining the steps required to get there, and secure the commitment of the partner and Rackspace to meet quarterly objectives (solution development, pipeline, revenue generation). Establish a governance and cadence model with leaders.</li><li>Business Planning: Define and execute sales strategy for AWS, Microsoft, VMware and/or Google</li><li>Alliance Partner Knowledge: Strong understanding of the partner, including partner economics, solution development, processes to take a solution to market and successful partner management. Understands partners’ sales and sales management goals and objectives, and what influences behavior. Growth in leading sales and alliance teams and understands collaborative relationship that must exist to grow the business.</li><li>Program Knowledge: Strong understanding of channel and alliance partner programs. Partners with Rackspace sales teams to implement our program offerings and assures Rackspace is provider of choice for our ecosystem partners.</li><li>Collaborative: Works collaboratively with all supporting technical integration, marketing, field sales and channel support organizations to ensure all organizations understand what we are trying to accomplish and the importance of their role / organization in our success.</li><li>Presentation Skills: Skilled communicator and effective at delivering executive level presentations. Ability to build and manage Director VP+level relationships.</li><li>Conflict Resolution: Able to surface and resolve breakdowns in commitment and drive behavior changes required.</li><li>Utilize business relationship skills, such as negotiating with customers or management, or using influencing skills with senior level leaders regarding matters of significance to the organization.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledge of planning, designing and executing partner programs that drive partner interest and demand</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Budget Management</li><li>Business/Sales Development Skills</li><li>Client/Customer Service</li><li>Digital Transformation</li><li>Negotiation Skills</li><li>Operational Strategy Skills</li><li>Platform/Technical Software Support</li><li>Process Improvement</li><li>Product Portfolio Management</li><li>Project Management</li><li>Sales Strategy Skills</li><li>Stakeholder Management (external/internal)</li><li>Technology Integration</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Certifications</h3><ul><ul><li>Sales accreditation or certification in Alliance platform strongly required</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 Our compensation reflects the cost of labor across several US geographic markets. The pay for this position ranges from $155,600 Min/year in our lowest geographic market up to 273,900 Max/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Alliance Partner Sales Manager V - Dell - Remote

Rackspace Technology is looking for a detail-oriented and experienced Revenue Accountant to join our Technical Accounting team. This role will primarily assist in the technical accounting review of revenue related items and contracts in addition to assistance with our monthly and quarterly control activities. The Revenue Accountant will be responsible for managing and analyzing revenue streams, ensuring accurate and timely revenue recognition, and supporting the financial reporting process. The ideal candidate will have a strong understanding of accounting principles, excellent analytical skills, and the ability to work collaboratively with teams throughout the business including sales, finance, and operations. As a member of our team, you will learn the ins and outs of Rackspace including our product offerings and our customer contracts. This role has a significant impact on our accounting organization and visibility among CFO leadership. This role will be part of the Revenue Accounting team based in the US.<h3>Key Accountabilities</h3><ul><ul><li>Analyze and research revenue accounting matters including new product launches and unique customer arrangements in accordance with applicable accounting standards and company policies.  </li><li>Ensure compliance with all relevant accounting standards, regulations, and company policies.</li><li>Prepare accurate and comprehensive documentation around accounting conclusions reached.</li><li>Assist with ad hoc projects and questions.</li><li>Enhance existing processes by identifying efficiencies or proposing new ways to do things. </li><li>Work closely with sales, operations, and other departments to gather necessary information for revenue recognition and reporting.</li><li>Assist with internal and external audits by providing necessary documentation and explanations related to revenue transactions.</li></ul></ul><h3>Skills</h3><ul><ul><li>Extensive knowledge of US GAAP</li><li>Experience researching complex accounting issues.</li><li>Excellent time and self-management skills, the ability to prioritize and meet deadlines</li><li>Preference for working in a fast paced and challenging environment</li><li>3+ years of public accounting experience (Big 4 or large regional audit firm preferred)</li><li>Bachelor’s degree in Accounting or Finance</li><li>Qualified accountant</li><li>Knowledge of and basic ability to read and write SQL a bonus</li><li>Intermediate to advanced Microsoft Excel skills preferred</li><li>Understanding of Oracle e-Business Suite and Hyperion Financial Management (HFM) software a plus</li></ul></ul><h3>Primary Responsibilities</h3><ul><ul><li>Assist with technical accounting research and prepare accounting documentation on a variety of technical accounting concepts, including business combinations, internal-use software cost capitalization, and leasing</li><li>Responsible for remaining current on and documenting new accounting standards, considering the relevant accounting literature and the effect of the transaction on the company’s financial statements</li><li>Assist with implementation projects for new accounting standards, including the new financial instruments and lease accounting standards</li><li>Assist in review of contracts, including leases, financing agreements, significant vendor arrangements and acquisitions, to identify potential accounting issues</li><li>Assist in the development of new accounting policies and review/update existing polices</li><li>Prepare impairment tests quarterly, annually and as required of the Company’s consolidated tangible and intangible assets</li><li>Coordinate with external auditors to provide requested documentation regarding financial statements and accounting treatment for specific transactions</li><li>Collaborate with Financial Reporting team on preparation of financial statement disclosures</li><li>Work with and respond to accounting inquiries from the organization’s global accounting organization</li><li>Ad hoc requests and projects as necessary.</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Accountant III - IN

<b>Role Purpose</b>Enable enterprise customers to operationalize AI workloads by deploying and optimizing model-serving platforms (e.g., NVIDIA Triton, vLLM, KServe) within Rackspace’s Private Cloud and Hybrid environments. This role bridges AI engineering and platform operations, ensuring secure, scalable, and cost-efficient inference services.<b>Key Responsibilities : -</b><b>Model Deployment &amp; Optimization </b>	Package and deploy ML/LLM models on Triton, vLLM, or KServe within Kubernetes clusters.	Tune performance (batching, KV-cache, TensorRT optimizations) for latency and throughput SLAs.<b>Platform Integration </b>	Work with VMware VCF9, NSX-T, and vSAN ESA to ensure GPU resource allocation and multi-tenancy.	Implement RBAC, encryption, and compliance controls for sovereign/private cloud customers.<b>API &amp; Service Enablement </b>	Integrate models with Rackspace’s Unified Inference API and API Gateway for multi-tenant routing.	Support RAG and agentic workflows by connecting to vector databases and context stores.<b>Observability &amp; FinOps </b>	Configure telemetry for GPU utilization, request tracing, and error monitoring.	Collaborate with FinOps to enable usage metering and chargeback reporting.<b>Customer Engineering Support </b>	Assist solution architects in onboarding customers, creating reference patterns for BFSI, Healthcare, and other verticals.	Provide troubleshooting and performance benchmarking guidance.<b>Continuous Improvement </b>	Stay current with emerging model-serving frameworks and GPU acceleration techniques.	Contribute to reusable Helm charts, operators, and automation scripts.<h3>Required Skills &amp; Experience</h3><ul><ul><li>Hands-on experience with <b>NVIDIA Triton</b>, <b>vLLM</b>, or similar serving stacks.</li><li>Strong knowledge of <b>Kubernetes</b>, <b>GPU scheduling</b>, and <b>CUDA/MIG</b>.</li><li>Familiarity with <b>VMware VCF9</b>, NSX-T networking, and vSAN storage classes.</li><li>Proficiency in <b>Python</b> and containerization (Docker).</li><li>Understanding of <b>observability stacks</b> (Prometheus, Grafana) and <b>FinOps principles</b>.</li><li>Exposure to <b>RAG architectures</b>, vector DBs, and secure multi-tenant environments.</li><li>Excellent problem-solving and customer-facing communication skills.</li></ul></ul><h3>Preferred Certifications</h3><ul><ul><li>NVIDIA Certified Professional (AI/ML)</li><li>Kubernetes Administrator (CKA)</li><li>VMware VCF Specialist</li><li>Rackspace AI Foundations (internal)</li></ul></ul><h3>KPI's</h3><ul><ul><li>Model deployment success rate and SLA compliance.</li><li>Latency/throughput benchmarks per SKU.</li><li>Customer satisfaction (NPS) for AI services.</li><li>Efficiency in GPU utilization and cost optimization.</li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special   physical demands required.</li><li>May require long periods of sitting and   viewing a computer monitor.</li><li>Schedule flexibility to include working   weekends and/or evenings and holidays as required by the business for 24/7   operations.</li></ul></ul><h3>Travel</h3><ul><ul><li>As per business needs</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>This role is not sponsorship eligible</li><li>Candidates need to be legally allowed to work in the US for any employer</li></ul></ul>$82,300 - $140,580 a yearOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $82,300/year in our lowest geographic market up to 140,580/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.#LI-VM1#LI-US"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AI Model Serving Specialist

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.<h3>Job Summary. </h3><ul><ul><li>Service Delivery Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client -identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld. Service Delivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing and maintaining positive customer relations with clients, which can substantially affect service and/or product revenue. Focus of work may be in pre-sale/post-sales or both. Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post-sale: Responds to customer inquiries. Resolves production issues and/or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production schedules; and recognizes add-on business opportunities</li></ul></ul><h3>Key Responsibilities </h3><ul><ul><li>Building strong partnership relationships with customers</li><li>Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales</li><li>Schedule customer maintenances and ensure appropriate quality checks have been completed</li><li>Manage customer projects and oversee maintenance schedules for on time delivery</li><li>Review service failures and produce incident reports when required</li><li>Validate, negotiate and process service credits</li><li>Produce and maintain service improvement plans</li><li>Manage contract renewal negotiations</li><li>Ensure appropriate documentation is in place for specific support requirements i.e. Device/Account level instructions</li><li>Organize and chair customer meetings</li><li>Shows excellent business acumen, understands financial terminology and can demonstrate adapting style and approach to different business contacts</li><li>Produce ad-hoc reports when required i.e. MAR,SIR</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Identify and assist with coaching and development for team members</li><li>Seek opportunities to drive change and development to products, the team and processes</li><li>Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores</li><li>Engagement of every customer within their customer base</li><li>Contribute to install base growth by identifying new business / upgrade opportunities</li><li>Accurately forecast churn and engage managers / business development consultants to avoid defection</li><li>Reduce the risk of churn by ensuring we retain customers in contract and are creative in our retention strategy</li><li>Control credit memos through good administrative control and negotiation on service failures</li><li>Self-initiated to meet objectives</li><li>Arranged and co-ordinates training and mentoring sessions</li></ul></ul><h3>Knowledge. </h3><ul><ul><li>Tenacious problem solver, will own issues until full resolution</li><li>Excellent communication skills, both written and verbal with great attention to detail</li><li>Strong rapport and relationship building skills with both internal departments and external customers</li><li>Strong negotiation skills A good level of business awareness and commercial acumen with solid understanding of financial terminology</li><li>Ability to create wow / delighter moments with customers</li><li>Strong organizational, time management and prioritization skills</li><li>Able to take a creative approach to situations and problem solving</li><li>Typically 5 years relevant project management, customer service, account management or sales experience with 2 years of hosting experience</li><li>Technical certifications ITIL foundation certification/Prince 2 desirable but not essential</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Success Manager - Norway.

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.The Data Centre Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data centre environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.You must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends. We require someone to cover either the 2nd shift (1pm-10pm, 5 days p/week) or 3rd shift (9pm-7am, 4 days p/week).<h3>Key Accountabilities </h3><ul><ul><li>Utilize custom monitoring software and internal ticketing system to provide customer support  </li><li>Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components  </li><li>Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies  </li><li>Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server  </li><li>Simple operating systems administration to include troubleshooting of login, password and connectivity issues  </li><li>Troubleshoot simple local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers  </li><li>Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances  </li><li>Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays  </li><li>Complete customer configuration maintenances including hardware modification, operating system installation,  mounting of the devices within cabinets and completion of all cabling needs required  </li><li>Troubleshoot copper and fibre cabling including initial installation testing as well as connectivity issues with  previously deployed copper or fibre cabling  </li><li>Provide technical communication relating to customer configurations in a concise, professional manner  </li><li>Adhere to company security policies and procedures, including health and safety and local governing requirements  as directed </li><li>Execute and maintain meticulous 5S and housekeeping practices  </li><li>Demonstrate no less than full performance in a continuous, consistent, measurable manner  </li><li>Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers   </li><li>Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers</li></ul></ul><h3>Requirements</h3><ul><ul><li>Educated to GCSE level or equivalent; further education in a technical vocation advantageous  </li><li>Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required  </li><li>Previous experience in a customer service oriented position preferred  </li><li>Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred  </li><li>Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred  </li><li>Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert  Logic IDS preferred </li><li>Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred  </li><li>Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred  </li><li>Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends. This is 2nd shift so 1pm-10pm.</li><li>Must be able to prioritize work in a fast paced, high pressure environment  </li><li>Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette  </li><li>Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well  as email client software  </li><li>Must be able to lift 50 lbs over head  </li><li>Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)</li></ul></ul>#LI-LP2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Data Centre Operations Technician - L3

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.<h3>Job Profile.</h3><ul><ul><li>The Program Manager’s primary responsibility is to own the overall program and ensure delivery of strategy and business targets to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically large, with high complexity and have high risk exposure. Ensures the coherence of the Program, and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work.</li></ul></ul><h3>Key Responsibilities. </h3><ul><ul><li>Owns the overall Program direction and   vision in conjunction with the Business Unit and Customer.   Is responsible for ensuring the linkages are maintained between the Program   and the organization’s strategic direction. Delivers communications with all   stakeholders in a manner that ensures clear understanding of the future   direction. Directs the Management of the production of plans for the delivery   of the project/multiple projects in partnership with the customer and BU to   ensure acceptance, closedown and handover to service. Defines the portfolio   requirements and manages the agreement process of the Program requirements   and objectives with the Program Board. Operates along Rackspace working   practices ensuring compliance with internal standards. Approves   Project and Program plans. Exhibits expert knowledge of the practice and   principles of Requirements Management at all levels of complexity.   Understands and advises peers and wider community on the correct use of tools   and procedures in various methodologies. Directs the definition and   documentation of highly complex and possibly unclear client requirements in   such a way that clarity of purpose is maintained for all interested parties.   Ensures that all mechanisms are in place and correctly interface with other   project and service management processes. Adapts and creates processes where   deficiencies are encountered in current process and contributes to Rackspace   best practice. Has overall control of the Program implementation, with   responsibility for the Program's achievement. Responsible for establishing   the Program, securing sufficient resources and monitoring progress. Reviews   each stage with project managers, Program managers and the customer where   appropriate. Escalates to customer when appropriate prior to stage review.   Directs the Management of the business and Program risks and ensures the   production of an effective plan and risk assessment so that timescales and   Program costs are understood and underwritten by all by the parties   appropriate. Owns and manages enterprise level issues, instigates and manages   corrective action plans in conjunction with senior stakeholders. Ensures that   escalation takes place within the Program or Portfolio structure when   acceptable solutions are not found within the project. Ensures that   unresolved issues receive adequate attention at regular management meetings.   Ensures that formal review procedures are used. Is accountable for directing   the tracking of Program costs and supporting Business Units in meeting payment   milestones. Determines appropriate revenue recognition, ensures accurate   invoicing, and monitors receivables for all projects under his/her direction.   Directs the Integration of financial data for multiple projects. Input into   vendor selection process for key bids and RFP responses to Supply Chain team.   Determine relevant vendors for projects within the Program. Provides input   into creating the appropriate governance structure and ensures Program team   adhere to the processes and improves the structure where opportunities   present themselves. Is responsible for the quality of the Program   deliverables by ensuring all practices and participants conform to agreed   standards and processes. Combines reports from a number of sources to   generate accurate and integrated Program performance reporting to senior   stakeholders. Exhibits expert knowledge of the theory and practice of project   quality management. Reviews and validates project Quality Plans, and Quality   Control and Assurance reports in all environments including complex, high   risk ones. Advises others in implementing quality management practices on   their projects. Fosters a continuous improvement regime. Leads Quality   Reviews and ensures lessons learned in this area are captured implemented and   shared centrally. Acts as the lead and focal point for the Program driving   people behaviors and production of deliverables to achieve the desired   Program outcomes. Facilitates the appointment of individuals to the Project   Management teams and defines the Program’s governance arrangements. Ensures   maximum efficiency in the allocation of common resources and skills within the Project Portfolio. Is responsible for supporting and guiding personal and professional development within the Project Management Community. Undertakes assessment &amp; selection training. Participates in assessment and recruitment processes. Deal with escalations appropriately. Helps to determine new, creative ways to employ teams on projects and distribute responsibilities. Fully conversant with all key PM industry benefits management processes. Responsible for ensuring that the aims of the Program and its projects continue to be aligned with evolving business needs.</li></ul></ul><h3>Knowledge and Skills. </h3><ul><ul><li>Expert-level understanding of project management processes and frameworks</li><li>Expert-level knowledge of the business, functional operations and strategic initiatives</li><li>Client/Customer   Service</li><li>Coaching/Counseling</li><li>Conflict   Management</li><li>Customer   Relationship Management</li><li>Data   Analysis</li><li>Data   Modeling Skills</li><li>Leadership</li><li>Meeting   Management</li><li>Operational   Management</li><li>People   Management</li><li>Presentation   Building</li><li>Public   Speaking</li><li>Stakeholder   Management (external/internal)</li><li>Strategic   Planning</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Riyadh

Professional Services Senior Program Manager.

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Job Position and Company	Location	Tags	Posted
ITIL Service Operations Analyst at Rackspace	Full Time Analyst
Data Center Operations - Mobile Technician at Rackspace	Remote Full Time Comptia
Product Manager at Rackspace	Full Time Manager
Azure DevOps Engineer III (Terraform + AKS) at Rackspace	Remote Full Time Windows
Sr AWS Devop Engineer ( AWS+Terraform)-G at Rackspace	Remote Full Time Windows
SVP, Market Leader Non-Regulated at Rackspace	Remote Full Time
Senior VP, Delivery and Operations at Rackspace	Remote Full Time
ION Markets Regional Operations Manager at ION Group	Remote Full Time Manager Consulting
Job Opportunity : Azure Solution Architect at Rackspace	Remote Full Time
Data Engineer II at Rackspace	Full Time Windows
GCP Engineer III - IN at Rackspace	Remote Full Time Manager
SQL Server Database Administrator III at Rackspace	Full Time Administrator
Professional Services Project Coordinator - Vietnam Remote at Rackspace	Remote Full Time
Alliance Partner Sales Manager V - Broadcom/VMware - Remote at Rackspace	Remote Full Time Manager
Alliance Partner Sales Manager V - Dell - Remote at Rackspace	Remote Full Time Manager
Accountant III - IN at Rackspace	Full Time Audit
AI Model Serving Specialist at Rackspace	Remote Full Time Administrator
Customer Success Manager - Norway. at Rackspace	Remote Full Time Manager Contract
Data Centre Operations Technician - L3 at Rackspace	Remote Full Time Windows
Professional Services Senior Program Manager. at Rackspace	Full Time Manager

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