Senior CMP Product Lead

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.We are looking for a Senior CMP Product Lead (Architect level) to own CMP vision, value outcomes, and roadmap; translate platform needs into features for a service catalog/self-service portal spanning provisioning, lifecycle, and governance. 

Key Responsibilities

• Define strategy/KPIs; prioritize by value/cost/risk; map value streams. 
• Convert business needs to epics/features; align with architectural enablers and NFRs. 
• Govern releases and stakeholder expectations; drive adoption and measurement. 

Required Skills

• Product leadership for platforms/portals; API-first and microservices literacy. 
• Well-Architected alignment to business value/cost and security/SSDLC prioritization. 
• Private cloud models (shared/managed services, IaaS/PaaS/DBaaS), service catalogs, IAM/PAM governance. 
• Data layer awareness: PostgreSQL and MS SQL impacts on features/ops. 

KPIs / Success Measures

• Feature adoption, cycle time to value, provisioning time reduction, ROI, CSAT/NPS. 

Tools / Tech

• Product analytics (GA4/Amplitude), Jira, GitLab, Miro, SQL (basic) 

#LI-LP2We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.