Rackspace

Technical Project Manager

<b>Job Summary:</b> Rackspace is seeking a highly skilled and experienced Lead Cloud Engineer. We’re currently migrating a new customer up into a multicloud environment.  This is truly a greenfield project where you’ll be the technical expert in cloud Infrastructure Support, overseeing various aspects of network architecture, information security, IT system Administration and Tools, and DevOps processes.  <b>Work Location: </b>USRemote<h3>Key Responsibilities: </h3><ul><ul><li>Play a crucial role in overseeing and coordinating the technical, peripheral, and management aspects of our cloud infrastructure and DevOps requirements. </li><li>Identify and address product bugs, deficiencies, and performance bottlenecks.</li><li>Work with customers engineering teams on a wide variety of projects.</li><li>Implement automation/DevOps best practices for CI/CD, IaC, Containerization, etc.</li><li>Perform Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python).</li><li>Collaborate with fellow Rackers and customer key stakeholders to deliver projects, such as implementing Cloud-based technical architectures, executing migrations, and optimizing applications that enable business objectives.</li><li>Serve as a technical advisor and perform troubleshooting to resolve technical challenges for customers.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree in information technology or a related field required, master’s degree preferred. Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.</li><li>AWS Solutions Architect certification is preferred. </li><li>7+ years of combined technical support experience </li><li>Expert level knowledge of AWS and Azure. </li><li>Familiarity with GCP. </li><li>Experience working in a project environment, in a supplier, vendor or consultant capacity. </li><li>Experience with cloud migrations from onprem -&gt; cloud.</li><li>Administration experience with both Windows and Linux Servers. </li><li>Experienced with cloud monitoring tools such as service now. </li><li>Experienced with DevOps, CI/CD deployments, and Kubernetes. </li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a><b>Information on benefits is offered here:</b>  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $116,100 - $170-280.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280.·       The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-MF1 <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Lead Cloud Engineer

<b>Network Engineer II/III - Pune Onsite at Customer location- 24X7 shifts</b><b>JOB DESCRIPTION: </b>The Network Operations Network Engineer I/II is a key element within the Rackspace Infrastructure team and is  expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical  networking systems. A Racker in this role takes ownership of complex network issues and ensures they are  resolved and/or successfully documented and handed off to an oncoming shift. The Racker accepts and takes  ownership through to resolution of issues escalated by other Network Operations Engineers and creates  training and mentoring opportunities for those engineers as appropriate. The Network Operations Network  Engineer III is heavily involved in technology, tool, process, and training improvements for the team. The Racker leverages  substantial technical skills and experience provide subject matter expertise to ensure these improvements are implemented  successfully. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS  attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration  inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting  complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity. The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and  beyond customer expectations.<b>Key Accountabilities </b> Provide both day-to-day operational support and project-based initiatives.   Provide exceptional customer support via the ticketing system and phone. Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure. Document planned and unplanned network events in appropriate tracking and turnover systems. Troubleshoot and resolve network events and create event documentation accordingly . Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to  resolution.Escalate support requests to other teams and communicate with Incident Management as appropriate. Escalate to vendors and follow up as needed to ensure problem resolution. Adhere to Change Management and Maintenance policy and process.Participate and provide input to Root Cause Analysis. Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution. Review, assist in defining, and propose new policy and process standards.<b>Key Performance Indicators  </b>Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high  ticket evaluations results. High level of first pass yield and success on written, quality checked, tested, and executed maintenances. Prompt and correct responses to network events. Maintain proficiency in troubleshooting, tools, and technologies. <b>ROLE DIMENSIONS </b> Geographical remit – Customer Location, Pune, India <b>PERSON SPECIFICATION: </b> The Network Operations Network Engineers need experience (but not limited to) the following technologies. Cloud/On-premises support for Cisco networking. Palo Alto firewalls. Zscaler"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Gurugram

Network Engineer - IN  (Pune - Onsite)

<b>Job Description: </b>Rackspace Technology is looking for a detail-oriented and experienced Revenue Accountant to join our Technical Accounting team. This role will assist in the technical accounting review of revenue related items in addition to assistance with our monthly and quarterly GL activities. The Revenue Accountant will be responsible for managing and analyzing revenue streams, ensuring accurate and timely revenue recognition, and supporting the financial reporting process. The ideal candidate will have a strong understanding of accounting principles, excellent analytical skills, and the ability to work collaboratively with teams throughout the business including sales, finance, and operations. As a member of our team, you will learn the ins and outs of Rackspace including our product offerings and our customer contracts. This role has a significant impact on our accounting organization and visibility among CFO leadership. This role will be part of the Revenue Accounting team based in the US.

Job Opportunity : Accountant

<b>About Rackspace Cyber Defence</b>Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services. <b>Our purpose</b> is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.<b>Our goal</b> is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a <b>proactive</b>, <b>threat-informed</b>, <b>risk-based</b>, <b>intelligence-driven</b> approach to detecting and responding to threats.<b>Our mission</b> is to help our customers:·        Proactively detect and respond to cyber-attacks – 24x7x365.·        Defend against new and emerging risks that impact their business.·        Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.·        Reduce their exposure to risks that impact their identity and brand.·        Develop operational resilience.·        Maintain compliance with legal, regulatory and compliance obligations. <b>What we’re looking for</b>To support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for an Indian based Security Engineer, with a specialism in Network Security to support Rackspace’s strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Sr. Security Engineer, who has a proven record of accomplishment in the design, delivery, management, operation and continuous improvement of enterprise-level cloud security platforms or delivering managed security services to customers. The primary focus will be on the design, implementation, management, operation and continuous improvement of cloud-native security across customer Microsoft Azure, AWS and/or Google Cloud Platform (GCP) environment. You will also be required to liaise closely with the customer’s key stakeholders, which may include incident response and disaster recovery teams as well as information security. <b>Key Accountabilities</b>Ensure the Customer’s operational and production environment remains healthy and secure at all the times.Assist with customer onboarding – customer onboarding, policy configuration, platform configuration and service transition to security      operations team(s).Advance platform administration, ideally through a DevOps-centric approach.Critical platform incident handling &amp; closure.As an SME, act as an L3 escalation and point of contact for SecOps Analysts during an incident response processAs an SME, act as a champion and centre of enablement by delivering training, coaching and thought leadershipDevelop and document runbooks, playbooks and knowledgebase articles that drive best practice across teams.Drive continuous improvement of Rackspace managed security services through custom development, automation and integration; in collaboration with SecOps Engineering and other Security Engineering team(s)Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster      recovery teams as well as information security etc.Co-ordinate with vendor for issue resolution.Required to work flexible timings.<b>Skills &amp; Experience</b>Should have 8+ years experience in Security Engineering.Experience working in either large, enterprise environments or managed security services environments with a focus on network security.Experience of working with network security concepts and principles such as firewalls, web application firewalls, IDS/IPS, NDR, micro-segmentation – in both on-premise, cloud-native and hybrid environments Experience with network security tools such as Palo Alto and/or Fortinet.      Troubleshoot IPsec tunnel issues on Palo Alto <a href="http://firewalls.Manage" rel="noopener noreferrer nofollow ugc" target="_blank">firewalls.</a>      Manage firewall operations using <a href="http://Panorama.Upgrade" rel="noopener noreferrer nofollow ugc" target="_blank">Panorama.</a>      Upgrade devices to the latest firmware and configurations.Azure Security &amp; Infrastructure:      Hands-on experience with Azure VMs hosting Palo Alto firewalls.      Solid working knowledge of Azure Storage and overall Azure security practices.Experience of working in two (or more) of the following additional security domains:o   Microsoft-centric, cloud native security tools such as Microsoft Sentinel, Microsoft Defender for Cloud, Azure Active Directory, Azure Key Vault and Azure WAF and Azure Firewall.o   GCP (Google Cloud Platform) Security Command Centre .o   AWS (Amazon Web Services) Security Hub including AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail .o   SIEM platforms such as Microsoft Sentinel (preferred), Google Chronicle, Splunk, QRadar, LogRhythm, Securonix etc.o   Endpoint Security and Endpoint Detection &amp; Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint and/or Microsoft Defender for Cloud.o   Web Application Firewall (WAF) tools such as Cloudflare, Akamai and Azure WAF.o   Data Loss Prevention (DLP) tools such as Microsoft Purview, McAfee and Symantec·        Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls. ·        Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.·        Knowledge of scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell.·        Knowledge of DevOps practices such as CI/CD, Azure DevOps, CircleCI, GitHub Actions, Ansible and/or Jenkins.·        Computer science, engineering, or information technology related degree (although not a strict requirement)  ·        Holds one, or more, of the following certificates (or equivalent): - o   Certified Information Security Systems Professional (CISSP) o   Microsoft Certified: Azure Security Engineer Associate (AZ500) o   Microsoft Certified: Security Operations Analyst Associate (SC-200) o   CREST Practitioner Intrusion Analyst (CPIA) o   CREST Registered Intrusion Analyst (CRIA) o   CREST Certified Network Intrusion Analyst (CCNIA) o   Systems Security Certified Practitioner (SSCP) o   Certified Cloud Security Professional (CCSP) o   GIAC Certified Incident Handler (GCIH) o   GIAC Security Operations Certified (GSOC) ·        A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.·        A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture.·        Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure.·        An individual who shows a willingness to go above and beyond in delighting the customer.·        A good communicator who can explain security concepts to both technical and non-technical audiences.

Security Engineer - Palo Alto

A Rackspace Enterprise Architect is a technical presales professional at Rackspace Technology who specializes in designing and implementing complex cloud solutions that leverage multiple Rackspace Service Lines, including Professional Services and Managed Services across Apps, Infra, Data, AI/ML, and Security, across different cloud platforms like AWS, Azure, and Google Cloud, essentially acting as a bridge between various Rackspace offerings to drive the development of comprehensive solutions for clients with diverse needs and in some cases working alongside SMEs from other service line to drive the development of the solutions.  This position will be working with diverse presales, sales, technical consultancy, project management, support and partner teams ensuring customer business needs are technically translated and delivered through your consulting engagements. Engagements will be primarily focused on migration (transition), transformation and infrastructure consolidation, but may also include automation, optimization, and lifecycle services. As an experienced technical consultant, you will be accountable for customer technical project propositioning, scoping, design and delivery. You will be accountable for the technical outcomes of your engagements. <b>Work Location: </b>US Remote<h3>Key points about a Rackspace Multi Service Line Architect: </h3><ul><ul><li><b>Broad Expertise</b>: They possess deep knowledge across multiple Rackspace service lines, allowing them to tailor solutions that combine different services to address specific client requirements.   Additionally poses and maintains a strong knowledge of at least one hyperscaler cloud platform with a strong familiarity of the others.</li><li><b>Communication and Collaboration: </b>Because MSLs work across such a broad spectrum of offerings, they often need to call on domain-specific SMEs to flesh out the details of a solution.  Concisely summarizing opportunities for these SMEs and integrating their contributions into the solution is a key requirement for Multi Service Line Solution Architects.</li><li><b>Multicloud Capability</b>: They understand how to integrate cloud services from various providers into a unified architecture, enabling clients to utilize the best features of each platform. </li><li><b>Solution Design</b>: Their primary responsibility is to design and architect customized solutions by selecting the optimal mix of Rackspace services to meet client needs, considering factors like cost, performance, and security. </li><li><b>Customer Focus</b>: They work closely with clients to understand their business goals and translate them into technical requirements, ensuring the designed solution aligns with their strategic objectives. </li><li><b>Presales Support</b>: Often, these architects play a key role in the presales phase, presenting proposed solutions to potential clients and addressing technical questions during the sales cycle. </li></ul></ul><h3>Examples of what a Rackspace Multi Service Line Architect might do: </h3><ul><ul><li>Design a hybrid cloud architecture utilizing both on-premise infrastructure and public cloud services from multiple providers, managing data flow between them. </li><li>Develop a custom application deployment strategy that leverages Rackspace's managed services for security, monitoring, and scaling. </li><li>Architect a data pipeline that combines data from various sources, utilizing Rackspace data warehousing and analytics tools to provide valuable insights.</li></ul></ul><h3>Key Responsibilities:</h3><ul><ul><li>Serves as a subject matter expert for AWS to orchestrate and lead professional services presales and delivery efforts inclusive of holistic IT migration, optimization, consolidation, and transformation solutions for FTSE 500 customers inclusive of discovery, analysis, planning and delivery.</li><li>Lead and facilitate group white- boarding sessions to articulate Rackspace solutions and professional services methodology.</li><li>Manage a broad range of activities including the coordination of several internal departments and 3rd party partners to structure realistic, innovative and cost-effective solutions to meet customer objectives and expectations in a timely manner.</li><li>Communicate with project managers, extended Rackspace teams and partners during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.</li></ul></ul><h3>Qualifications:</h3><ul><ul><li>10+ years of combined technical support experience and pre-sales technical support experience.</li><li>Expert level knowledge of AWS.</li><li>Experience working in a project environment, in a supplier, vendor or consultant capacity.</li><li>Ability to communicate technical info and ideas so others will understand.</li><li>Ability to make appropriate decisions considering the relative costs and benefits of potential actions.    </li><li>Ability to provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.</li><li>Being familiar with Professional Services delivery frameworks and methodologies (e.g. Agile and Waterfall) with experience writing professional services statements of work.</li></ul></ul><h3>Education:</h3><ul><ul><li>Bachelor’s degree in information technology or a related field required, Master’s degree preferred. </li><li>Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.</li><li>AWS Solutions Architect certification is preferred. </li></ul></ul><h3>Travel</h3><ul><ul><li>As per business requirements</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>This role is not sponsorship eligible</li><li>Candidates need to be legally allowed to work in the US for any employer</li></ul></ul><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $ 170,000 - $ 271,900•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $ 186,900 - $ 299,100•The anticipated starting pay range for California, New York City and Washington is: $ 205,300 - $ 328,400 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

San Antonio

Presales Enterprise Architect - Multi Service Line

Support Technician - FLR

<b>Job Description:</b>  As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.  <b>Key Responsibilities:</b> Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera. Automate infrastructure provisioning using Terraform and CloudFormation. Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM. Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.). Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups. <b>Advanced Troubleshooting:</b> Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage. Analyze and fix application performance issues on AWS infrastructure. <b>Cluster Management:</b>•Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.•Manage Kubernetes resources such as namespaces, deployments, and services.<b>Backup &amp; Recovery:</b> Configure and verify backups, snapshots, and disaster recovery plans. Perform DR drills as per defined procedures. <b>Optimization:</b> Monitor and optimize AWS resource utilization and costs. Suggest improvements for operational efficiency. <b>Technical Skills:</b>        Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)        Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.        Experience with AWS CloudFormation and Terraform.        Understanding of AWS security best practices and identity and access management.        Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.       Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.         Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.  <b>   Soft Skills:</b>        Excellent problem-solving and analytical skills.        Strong communication and interpersonal skills.        Ability to work independently and as part of a team.        Customer-focused approach. <b>   Certifications (Preferred):</b>        AWS Certified Solutions Architect - Associate        AWS Certified DevOps Engineer – Professional

Job Opportunity : AWS Devops Engineer : Pune

<b> Job Profile Summary</b>Designs, implements and maintains custom Workday integrations using Workday Studio, Core Connectors, and other integration tools. Manages activities related to the integration of the Workday system and related applications into the organization's information systems. Serves as the lead technical resource for the Workday system to include design, changes, configuration, implementation, testing, and documentation. Consults with internal customers and key business stakeholders to confirm requirements, design alternatives, facilitate discussions, and provide final approval.<h3>Career Level Services</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job   discipline or field </li><li>Leads others to solve complex problems </li><li>Works independently, with guidance in only the most complex situations   </li><li>May provide functional leadership to teams or projects </li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating   accountability, discipline, high performance, and a proven track record of   exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through   collaborative and proactive problem-solving, and an unwavering commitment to   customer success.</li><li>Expertise: Possesses deep understanding of customer needs and   continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and   expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to   effectively work together towards a common goal, fostering trust within   Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Designs, leads and delivers HR technology Workday solutions that provide a high value for Rackers. </li><li>Leads complex global HR systems projects to drive ease of use, scalability, and value for HR. Identifies issues, challenges, or problems and makes recommended process or technology improvements. </li><li>Defines and manages Tool Release Strategy &amp; Roadmap in Workday. Works collaboratively with IT and to transform, develop and maintain HR tools. Cultivates and manages relationships with key partners (IT, business partners, HR functions, vendors, etc). </li><li>Serves as a thought leader in the area of HR processes and technical solutions. Functions as internal consultant to HR functions to deliver process improvement, tools, tips, etc. and is the subject matter expert (SME) for assigned HR tools. </li><li>Maximizes tool usage for HR and Rackers through on-going communications, training, and marketing. </li><li>Owns and ensures tool-related issue resolution with technical owner (IT, vendor). Bridges the gap between user requests and technical requirements to recommend optimal solutions. </li><li>Creates best practices in regards to collaboration, delivering high value results, and engagement. Builds global teams that deliver results. </li><li>Owns and leads training, testing, governance, support services. Provides leadership to lower level jobs.</li><li> Monitors system integrations within the architecture of Workday</li><li>Provide support for inbound and outbound integrations, changes to existing integrations and developing new integrations.</li><li>Conducting integration tests to ensure integrations function as designed.</li></ul></ul><h3>Knowledge </h3><ul><ul><li>Advanced knowledge of Workday Integrations with the ability to lead in   the design, configuration, testing and deployment of new integrations as well   as maintaining existing integrations</li><li>Advanced knowledge of technology trends and ability to keep informed   about leading edge technologies and their application to HR and HR systems</li></ul></ul><h3>Education &amp; Certifications</h3><ul><ul><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>Workday Integrations Pro Certification (preferred)</li><li>Project Management Professional (PMP®) preferred</li></ul></ul><h3>Experience </h3><ul><ul><li>8 - 11 years of experience in the field of role required</li></ul></ul>

Workday Product Manager IV - Integrations

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field</li><li>Proactively identifies and solves problems that impact the management and direction of the business</li><li>Contributes to the development of the organizational function strategy or product or business strategy</li><li>Progression to this level is typically restricted on the basis of individual capabilities and business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Take overall consultative sales leadership for the new business and/or customer relationships with a select base of high value customers.</li><li>Create and implement account development strategies that succeed in exploiting the full business potential of the customer base, in line with business targets and objectives (Annual revenue, account growth through new business (MRR), Army of Promoters (NPS)</li><li>Maintain and agree a twelve-month business account plan, forecast and appropriate reporting framework.</li><li>Understand and position the whole product portfolio, including cloud and applications services to ensure future growth and retention.</li><li>Develop close relationships at every appropriate level and fully understand the business, buying and decision-making process of the accounts.</li><li>Build strategic relationships and Rackspace credibility within the target organization and comfortably engage at all levels of the Customer’s leadership team.</li><li>Proactively seek opportunities to create new revenue streams including joint Business Development activity for new and/or existing enterprise accounts.</li><li>Front all negotiations and tender submissions and facilitate and manage key communications between the company and the Customer to the highest professional standards.</li><li>Maintain a high awareness and knowledge of corporate market, industry and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.</li><li>Work with channel and sales reps to create and support the execution of joint business plans with key partners to drive profitable revenue and new customer acquisition for Rackspace Hosting</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Installed base growth - revenue.</li><li>Execution of new sales opportunities - MRR</li><li>Access to new departments / divisions</li><li>KPIs, documentation, process tracked via Salesforce.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Focused on Professional Services - emphasis in cloud is a positive.</li><li>Consultative selling</li><li>Cloud solutions with emphasis on AWS and Azure</li></ul></ul><h3>Skills</h3><ul><ul><li>Client/Customer Service</li><li>New Account Acquisition Skills</li><li>Strong verbal communications</li><li>Excellent listener</li><li>Data-driven Decision Making</li><li>Analytical Skills</li><li>Negotiation Skills</li><li>Buying Process Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>A plus but not necessarily a must - AWS and Azure Certificates in sales training</li><li>Other recent certificates in cloud technology training</li></ul></ul><h3>Experience</h3><ul><ul><li>15+ years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Local travel up to 90%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>187,200 – 329,230</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>198,500 – 349,030</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>218,300 – 383,900</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Government Services Sales Executive VI - NYC - Remote

Leads a program or multiple projects from start to finish in a <b>hybrid role, requiring attendance at our offices in San Antonio</b>. Inspires confidence in the team, senior management, and the business community implementing the solution. Leads efforts to improve existing processes or programs and designs new systems or processes as required. Mentors team members and is viewed as a SME and overall leader on the floor.<h3>Key Responsibilities: </h3><ul><ul><li>Planning and execution of a dedicated program or multiple projects of the highest complexity. </li><li>Reviewing and fully understanding all program/project requirements (business and technical). </li><li>Collaborating with internal stakeholders as well as coordinating across functions, internally and externally, to ensure delivery within scope, budget, and schedule. </li><li>Developing and documenting business processes. </li><li>Evaluating business processes and identifying areas where efficiencies may be gained. </li><li>Developing and implementing solutions to gain efficiencies.</li><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>8 - 11 years of relevant work experience required</li><li>Bachelor's Degree required, preferably in field related to role. </li><li>Project certification a plus (PMP, Six Sigma, etc.)</li><li>Advanced knowledge of the project lifecycle</li><li>Advanced knowledge of industry competitors, products, trends and technology</li><li>Advanced knowledge of company's objectives and strategies</li><li>Budget Management</li><li>Business Analytics</li><li>Coaching/Counseling</li><li>Defect Management</li><li>Delivery Management</li><li>Financial Acumen</li><li>Jira Software Skills</li><li>Leadership</li><li>Negotiation Skills</li><li>People Management</li><li>Presentation Building</li><li>Public Speaking</li><li>Process Improvement</li><li>Project Management</li><li>Risk Assessment/Management</li><li>Stakeholder Management (external/internal)</li><li>Technical Acumen</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $116,100 - $170,280.The anticipated starting pay range for Hawaii and New York (not including NYC) is: $123,600 - $181,280.The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-JR1#LI-USA#rackspace

Program Manager IV

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines</li><li>Solves complex problems</li><li>Works independently, receives minimal guidance</li><li>May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives</li><li>Acts as a resource for colleagues with less experience</li><li>Level at which career may stabilize for many years or until retirement</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads a defined sales process for all Rackspace solutions.</li><li>Cultivates new business opportunities for new and/or existing accounts.</li><li>Meets with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Intermediate knowledgeable in professional sales training and sales process</li><li>Intermediate understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Intermediate knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>5 - 7 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1

Dallas

Sales Executive III - San Antonio, TX

<b>Experience: 10+yrs</b>This role is Pune based and all 5 days working from office.<b>A Cloud Service Delivery Manager is responsible for overseeing the entire lifecycle of cloud services within an organization, ensuring smooth delivery, optimal performance, cost efficiency, and compliance with regulations, by designing cloud strategies, managing migrations, monitoring service levels, and collaborating with stakeholders to meet business needs across the cloud environment; acting as the primary point of contact for cloud service issues and driving continuous improvement initiatives.  </b><b>Key responsibilities:  </b><b>Cloud Strategy &amp; Architecture:  </b>Design and optimize cloud architectures based on business requirements.  Evaluate different cloud service providers and select the most suitable options. Develop and implement cloud migration plans to move workloads to the cloud.  <b>Service Delivery Management:  </b>Monitor cloud service performance and ensure adherence to service level agreements (SLAs).  Proactively identify and resolve potential issues before they impact operations.  Manage incident escalation processes and communicate effectively with stakeholders during critical situations.<b>Cost Optimization:  </b>Analyze cloud usage patterns to identify cost-saving opportunities.  Implement cost optimization strategies, such as right-sizing instances and utilizing reserved instances.  Track cloud spending and provide cost reports to stakeholders.  <b>Security &amp; Compliance:  </b>Ensure cloud services comply with relevant security standards and regulations.  Collaborate with security teams to implement appropriate access controls and data encryption mechanisms. <b>Stakeholder Management:  </b>Build and maintain relationships with key stakeholders across the organization, including business owners, IT teams, and cloud service providers  Communicate cloud service updates and changes effectively  Address client concerns and provide timely support  <b>Continuous Improvement:  </b>Identify areas for improvement in cloud service delivery processes  Lead initiatives to optimize cloud operations and drive efficiency  Stay updated on emerging cloud technologies and best practices  <b>Required Skills:  </b>Deep understanding of cloud computing platforms (AWS,)  Expertise in cloud architecture design, deployment, and management  Proven experience in service level agreement (SLA) management  Strong problem-solving and troubleshooting skills  Excellent communication and stakeholder management abilities  Familiarity with ITIL or other service management frameworks  Knowledge of security best practices in cloud environments

AWS Service Delivery Manager - R-21004

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Requires working knowledge and experience in own job discipline and broadens capabilities</li><li>Continues to build knowledge of the company, processes and customers</li><li>Performs a range of assignments related to job discipline</li><li>Uses prescribed guidelines or processes in analyzing situations</li><li>Receives a moderate level of guidance and direction</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads a defined sales process for all Rackspace solutions.</li><li>Cultivates new business opportunities for new and/or existing accounts.</li><li>Meets with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Basic knowledgeable in professional sales training and sales process</li><li>Basic understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Basic knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>2 - 4 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Occasional domestic/international travel, less than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1

Sales Executive II - San Antonio, TX

<b>Experience: 5-8yrs</b><b>This role is based in Pune and need to be in office all 5 days.</b><b>Job Title: L2 AWS Support Engineer</b> <b>Job Description:</b>  As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.  <b>Key Responsibilities:</b> Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera. Automate infrastructure provisioning using Terraform and CloudFormation. Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM. Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.). Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups.  <b>Advanced Troubleshooting:</b> Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage. Analyze and fix application performance issues on AWS infrastructure. <b>Automation:</b> Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI. Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform. Automate common Kubernetes tasks  <b>Cluster Management: </b>Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform. Manage Kubernetes resources such as namespaces, deployments, and services.  <b>Automation:</b> Write and maintain Terraform modules for provisioning EKS clusters and associated resources.  <b>Backup &amp; Recovery:</b> Configure and verify backups, snapshots, and disaster recovery plans. Perform DR drills as per defined procedures. <b>Optimization: </b>Monitor and optimize AWS resource utilization and costs. Suggest improvements for operational efficiency. <b> Support Escalations: </b>Address Level 2 support tickets and provide resolutions for moderately complex      issues. <b>Collaboration: </b>Assist Level 1 engineers with escalations and mentor them as required. Work closely with application teams to deploy and manage services effectively.  <b>Required Skills and Qualifications:</b> <b>Technical Skills:</b>  Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)  Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.  Experience with AWS CloudFormation and Terraform.  Understanding of AWS security best practices and identity and access management.   Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.   Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.    Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.  <b>  Soft Skills:</b>   Excellent problem-solving and analytical skills.   Strong communication and interpersonal skills.   Ability to work independently and as part of a team.   Customer-focused approach.  <b>  Certifications (Preferred):</b>   AWS Certified Solutions Architect - Associate   AWS Certified DevOps Engineer – Professional

AWS Devops Support Engineer II - R-21001

<b>About the Role</b>We are seeking an experienced AWS Migration Engineer to lead and execute end-to-end cloud migration projects. The ideal candidate will have a strong background in AWS services, networking, and cloud architecture. <h3>Key Responsibilities </h3><ul><ul><li>Design and implement end-to-end AWS migration strategies</li><li>Lead complex migration projects from planning to execution</li><li>Optimize existing infrastructure for cloud environments</li><li>Collaborate with cross-functional teams to ensure smooth transitions</li><li>Provide technical guidance and mentorship to junior team members</li><li>Implement and manage secure, scalable network architectures in AWS</li></ul></ul><h3>Required Skills and Qualifications</h3><ul><ul><li>5+ years of experience in cloud migrations, with a focus on AWS</li><li>Deep knowledge of AWS migration services (e.g., AWS Migration Hub, AWS Application Migration Service, AWS  Server Migration Service)</li><li>Strong understanding of networking concepts and implementations in AWS, including:</li><li>VPN and AWS Direct ConnectVPC peering and AWS Transit       Gateway Network Address Translation, (NAT)Route tables and subnets </li><li>Security Groups and Network Access Control Lists (NACLs)</li><li>Expertise in a wide range of      AWS services, including but not limited to:</li><li>Compute: EC2, Lambda, ECS, EKS Storage: S3, EBS, EFS Database: RDS, DynamoDB, Aurora Networking: VPC, Route 53,  Cloud Front Security: IAM, AWS WAF, AWS  Shield Management: CloudWatch, CloudTrail, AWS Config</li><li>Experience with AWS Dedicated Hosts and EC2 Dedicated Instances</li><li>Proficiency in infrastructure-as-code tools (e.g., Terraform, CloudFormation)</li><li>Strong scripting skills in languages such as Python, Bash, or PowerShell</li><li>Experience with Windows and Linux operating systems</li><li>Excellent problem-solving and communication skills</li><li>Working knowledge of configuration management tool Ansible.</li></ul></ul><h3>Preferred Qualification </h3><ul><ul><li>Experience with containerization and orchestration (e.g., Docker, Kubernetes)</li><li>Familiarity with database migration techniques and tools (e.g., AWS Database Migration Service)</li><li>Understanding of security best practices in cloud environments</li><li>Experience with hybrid cloud architectures</li><li>Familiarity with AWS  Organizations and multi-account strategies</li><li>Good to have Citrix, Azure and  SQL knowledge.</li></ul></ul>

AWS Migration Engineer

<b>About the Role</b>As a QA Engineer Intern (AI User Acceptance Testing &amp; Automation), you will play a critical role in ensuring the quality and reliability of our AI-driven products. You will work closely with engineers and data scientists to design, implement, and automate user acceptance testing for AI applications. This is an excellent opportunity to learn about AI testing methodologies and industry best practices. Experience testing LLMs and AI agent integrations is highly desirable.<h3>Key Responsibilities</h3><ul><ul><li>Develop and execute test cases for AI-based applications and interfaces.</li><li>Automate testing workflows to enhance efficiency and reliability.</li><li>Identify, document, and track software defects.</li><li>Collaborate with product teams to improve AI model validation strategies.</li><li>Ensure AI systems meet user acceptance and compliance requirements.</li><li>Test and validate integrations with LLMs and AI agents.</li><li>Full-time availability</li><li>Advanced proficiency in English is required</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Recent bachelor graduate in Computer Science, Engineering, or related fields.</li><li>Understanding of software testing methodologies and QA best practices.</li><li>Experience with Python, Selenium, or other automation frameworks is a plus.</li><li>Knowledge of AI bias, hallucinations, and model validation is beneficial.</li><li>Experience working with LLMs and AI agent integration is preferred.</li><li>Strong preference for candidates with experience in OpenAI and Azure environments.</li></ul></ul><h3>Why Join Us?</h3><ul><ul><li>Gain real-world experience in AI product quality assurance.</li><li>Learn advanced automation testing frameworks and methodologies.</li><li>Work with experienced AI and product development professionals.</li><li>Potential opportunity for a full-time role post-internship.</li></ul></ul><b>Fluent, Bi-lingual (Spanish and English): interviews will be held in English. </b><b>Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla. You need to be based in Mexico at one of the above locations.</b>#LI-GP1"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Jalisco

QA Engineer Intern

Strategic Pursuit | Role description – Bid ManagerThe Deal Hub provides specialist consulting and pre-sales services to support the complex needs of our enterprise customers businesses. They enable Rackspace to deliver greater strategic business value focusing on outcome-orientated services and solutions. Who are our Bid Managers? Our Rackspace Technology Bid Managers will have a strong focus on supporting the business with proposal and bid management.The Bid Manager brings together the bid team to execute and respond to a customer need or requirement.These are medium to high value opportunities varying in complexity, enabling this individual to manage multiple opportunities simultaneously. A good bid manager delivers proposals to customers on time to a high quality giving the business a good chance of success.A great bid manager will get the most out of their teams to directly impact the chances of success through clear project management and review processes.The Bid Manager will be responsible for managing an opportunity from bid qualification through to contract award, using clear and concise bid planning skills.Tracking and driving the bid team is critical to success including proposition development, managing solution review, commercial considerations, partner engagement and risk management. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines. It will require strong people management and commercial skills.The Bid Manager role is not limited to the Bid and Proposal Management they are also ‘the face’ of Bid Management representing the team through thought leadership, bringing industry best practice and experience to the team allowing both the team and the wider Rackspace grow. The role will be responsible for initiatives and development of the Bid Management Function as well as ensuring a positive Brand and Awareness is maintained throughout Rackspace.Our Bid Managers are ready for challenging environments and customer requests that result in new ways of working.The role is to coordinate the efforts of the team at these challenging times into bid and proposals Role description Bid Manager Strategic Pursuit | What do we look for in our Bid Managers? Proven capability in delivering winning product or complex services opportunities. Ideally has a background in solutions and services and experience of bid campaign management from opportunity identification through to project delivery, and will provide credible contribution into governance reviews and proposal management. Must be comfortable working at senior management Level (internal and external customers). Will be fully conversant with the competitive marketplace.Sound commercial understanding, P&amp;L and risk management skills. Solid understanding and implementation of internal governance procedures. Should be involved in customer dialogue from Clarification Questions, Dialogue Sessions and Final Presentation.They have strong skills in literacy, MS Office tools and awareness and competence in other tools required for proposal management (RFP360, Adobe etc). They are quick learners and can adapt to new tools in order to gain information quickly.They have a strong sense of brand and ethical compliance needed to respond to customers RFx demands and are aware of customer deadlines.We practice Shipley methodology so an understanding of this (or equivalent) is essential.A keen thirst for technology is advantageous. We support and encourage regular training and certification in various cloud, service and sales techniques, courses and qualifications. We are a highly educated business and ensure our employees continue to evolve as individuals with regular training as often as possible.Essential attributes and experience we look for : Impeccable organisation skills and a true self-starter.• Strong experience in a bid sales cycles or bid process• Experience with Shipley (or equivalent) essential• Miller Heiman knowledge or equivalent desired • Degree educated• Essential MS Office skills • Exemplary communication skills (written and oral)• Great problem solvers • Innovative and passionate about proposal development and writing• Ability to manage multiple projects simultaneously • Ability to work independently to strict timelines as well as collaboratively with a diverse team of professionals • Strong winning ethic

Bangalore

Bid Manager V (R-20612 )

<b>PROJECT MANAGER ( Data Projects)</b><b>Location - Bangalore </b><b>WFO</b><b>Exp - 6-9yrs</b><b>Notice period - 30days</b> <b>Overview</b>We are seeking an experienced Senior Project Manager for managing the Professional Services (PS) projects for Data Services practice. The ideal candidate will have a strong background in project management, particularly within the realm of data projects including deploying Data warehouse and Data Lakes on public cloud (Azure, AWS or GCP), and a proven ability to lead cross-functional teams. As the Senior Project Manager, you will be responsible for managing detailed tasks, monitoring RAG (Red, Amber, Green) status for scope, schedule, budget, and risks/issues, and implementing detailed tracking mechanisms using agile methodologies. <b>Key Responsibilities:</b>·       Lead and manage PS engagements for Data Services practice from initiation to completion, ensuring alignment with client objectives and expectations.·       Develop comprehensive project plans, including scope, schedule, budget, resource allocation, and risk management strategies.·       Utilize agile methodologies to implement detailed task tracking, manage priorities, and adapt to changing project requirements.·       Coordinate and collaborate with cross-functional teams, including data engineers, analysts, developers, and stakeholders, to drive project execution and deliverables.·       Monitor and report RAG status for scope, schedule, budget, and risks/issues, providing timely updates to stakeholders and senior management.·       Proactively identify project risks and issues, develop mitigation plans, and escalate as necessary to ensure timely resolution.·       Foster a culture of collaboration, accountability, and continuous improvement within the project team.·       Establish and maintain strong relationships with clients, serving as the primary point of contact for project-related inquiries and updates.·       Conduct regular project reviews and retrospectives to assess performance, identify lessons learned, and drive process improvements.·       Mentor and coach junior project management staff, providing guidance and support to enhance their skills and capabilities. <b>Qualifications:</b>·       Bachelor's degree in Computer Science, Engineering, Business Administration, or related field; PMP certification preferred.·       Proven experience managing complex data projects within a Professional Services or consulting environment.·       Strong understanding of agile methodologies, with hands-on experience using agile project management tools and techniques.·       Excellent leadership and communication skills, with the ability to effectively influence and collaborate with diverse stakeholders.·       Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.·       Solid analytical and problem-solving skills, with a keen attention to detail and accuracy.·       Experience with data management, analytics, and business intelligence technologies is highly desirable.·       Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and data-related tools (e.g., SQL, Python, Tableau) is a plus.·       Proven track record of successfully delivering projects on time, within budget, and with high quality.

Engagement / Project Manager (Data projects)

<b>About the Role</b>We are looking for an ML Ops / LLM Ops Intern to support our AI product development team. This role offers hands-on experience in deploying and maintaining machine learning models, optimizing model performance, and ensuring smooth AI operations. You’ll work with the latest cloud-based ML tools, automation pipelines, and model serving frameworks, gaining valuable industry experience. Experience with large language models (LLMs) and integrating applications with AI agents is highly desirable.<h3>Key Responsibilities</h3><ul><ul><li>Assist in deploying and monitoring machine learning models in production      environments.</li><li>Develop and maintain CI/CD pipelines for ML model training and inference.</li><li>Optimize infrastructure and model performance for scalability and efficiency.</li><li>Work with cloud services (AWS, GCP, or Azure) to manage ML workflows.</li><li>Troubleshoot and improve model serving, logging, and monitoring systems.</li><li>Collaborate on integrating applications with AI agents and LLMs.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Recent bachelor graduate in Computer Science, Engineering, or a related      field.</li><li>Basic understanding of ML model deployment, Docker, Kubernetes, and cloud      services.</li><li>Experience with Python, TensorFlow/PyTorch, and MLflow is a plus.</li><li>Familiarity with automation tools and scripting (Bash, Terraform, etc.).</li><li>Experience working with LLMs and AI agent integration is preferred.</li><li>Strong preference for candidates with experience in OpenAI and Azure environments.</li><li>Full-time availability</li><li>Advanced proficiency in English is required</li></ul></ul><h3>Why Join Us?</h3><ul><ul><li>Work on cutting-edge AI deployment and scaling challenges.</li><li>Gain hands-on experience with real-world AI production systems.</li><li>Mentorship from experienced AI engineers.</li><li>Opportunity for a full-time position upon successful completion.</li></ul></ul><b>Fluent, Bi-lingual (Spanish and English): interviews will be held in English. </b><b>Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla. You need to be based in Mexico at one of the above locations.</b>#LI-GP1"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

ML/LLM Ops Intern

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.We are looking for an experienced Security Engineer with Data Loss Prevention expertise, to support and drive our 'Virtual DPO' (DPO-as-a-service) offerings. You will align to the needs of the customer, which may include helping to architect the technical aspect of data protection, as well as helping to define the governance framework for data information security and work with technical teams to help implement DLP solutions for our customers. The ideal candidate will have a proven track record in Data Classification and Handling, Data Discovery, enabling DLP policies and Monitoring, as well as reviewing Structured and Unstructured Data. We are looking for hands-on experience in the technical implementation of DLP solutions e.g. Microsoft Purview, Symantec, Forcepoint, Trellix<b>, </b>McAfee, Digital Guardian, Trend Micro, etc. <b>Location</b>: This role will be based 3 days p/week on-site with the customer (Central London). <h3>Job Description</h3><ul><ul><li>Serve as the primary contact and customer liaison for the technical side of all data protection related matters.</li><li>Identify risky data elements and deploy data loss prevention measures.</li><li>Review data architecture and make recommendations for data discovery capabilities (both structured and unstructured data).</li><li>Enable data classification and handling capabilities for unstructured data, likely using native Microsoft 365 tools.</li><li>Align technical data protection measures with corporate risk appetite.</li><li>Build use cases for Data Access Management (DAM) and Data Access Governance (DAG), and deploy suitable measures, ideally leveraging existing cloud-native capabilities.</li><li>Participate in the Data and Information Technology Governance Committees.</li><li>Preparing and implementing various appropriate GDPR/Data Protection guidelines, policies and notices;</li><li>Assisting in proactively designing risk mitigations strategies, procedures and guidelines adapted to emerging privacy, cloud, AI and cybersecurity threats, market industry developments and regulatory changes.</li><li>As the Security business continues to grow its Virtual DPO footprint, you may be required to lead a team of Security Consultants.</li><li>You will be responsible for developing new services, and improving existing ones, and communicating these services to stakeholders.</li><li>You should be comfortable liaising with internal key stakeholders at all levels (up to CxO level), influencing complex decisions. </li></ul></ul>#LI-LP2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United Kingdom

London

Senior Security Engineer (DLP, Data Classification, Data Discovery)

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