Rackspace

Senior Manager, Data Engineering - Vietnam

We are seeking a highly skilled &amp; experienced Lead Engineer (Cloud &amp; DevOps) to join our team in a technical leadership capacity with a proven track record of implementing infrastructure best practices &amp; optimizing DevOps practices. In this role, you will serve as a technical expert in cloud Infrastructure Support overseeing various aspects of Multi Cloud Operations, GKE, AKS, SRE, IT system Administration, Tools, Cloud DBs &amp; DevOps, ITSM processes. You will play a crucial role in coordinating &amp; managing the technical, peripheral, &amp; management aspects of our Cloud Infrastructure &amp; DevOps team, driving efficiency, security, &amp; collaboration.  If you are a motivated, self-driven individual with a passion for CIS, DevOps &amp; a track record of successful stake holder management, we invite you to apply for this exciting opportunity.<b>Location: Hybrid position requiring in-office presence twice a week at the office located in North Carolina.</b><h3>Responsibilities</h3><ul><ul><li>IaaS, PaaS, IaaC, &amp; cloud native deployments for Operational &amp; performance efficiency</li><li>Multi Cloud Operational Support: Solid understanding &amp; hands-on experience with GCP primary &amp; Azure secondary.</li><li>General DevOps: Proven expertise in implementing &amp; optimizing DevOps practices to enhance the development &amp; deployment lifecycle. (Terraform, Ansible &amp; Python)</li><li>Google Cloud IAM &amp; Azure AD: Strong knowledge of respective services &amp; its integration with cloud-based services.</li><li>Security Topology: In-depth understanding, including best practices for securing infrastructure &amp; data. You will be responsible for driving efficiency, security, &amp; collaboration within the offsite team. </li><li>GKE, AKS, SRE &amp; IT system administration (Linux &amp; Window) &amp; patching with a focus on optimizing performance &amp; ensuring reliability.</li><li>Confluent Kafka &amp; Google API Services: Troubleshoot &amp; support various Google services and APIGEE</li><li>Monitoring: Deploying &amp; providing support to Infra &amp; Application Performance Management tools (Dynatrace), as well as firefighting production problems that are performance related.</li><li>ITSM tool\ Jira: Familiarity with ITSM tool\Jira for Operations &amp; project management &amp; issue tracking.</li><li><b>Peripheral Skills:</b></li><li>Infosec: Understanding of &amp; hands-on experience with information security principles &amp; practices to enhance overall system security.</li><li>IDP: Solid experience with Identity Provider (IDP) systems &amp; their integration into DevOps workflows.</li><li><b>Management Skills:</b></li><li>Agile: Experience in implementing Agile methodologies to streamline processes, plan &amp; manage work, &amp; CSI.</li><li>Planning: Proven ability to create &amp; execute effective plans to meet operational project objectives &amp; deadlines.</li><li>Organization: Strong organizational skills, capable of managing multiple tasks &amp; priorities efficiently.</li><li>Will be an added advantage if </li><li>Managing People: Demonstrated leadership skills, including the ability to mentor &amp; guide team members.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Bachelor's degree in a relevant field or equivalent practical experience.</li><li>Excellent communication &amp; collaboration skills &amp; experience presenting formally</li><li>Certification in relevant technologies is a plus.</li><li>Strong ability to analyse &amp; interpret data as well as provide insights</li><li>Demonstrated experience in analysis, conclusion, &amp; recommend actions</li><li>Proven track record of successfully managing, developing, &amp; implementing Cloud best practices.</li><li>Ability to effectively operate with high energy &amp; flexibility in a fast-paced, constantly evolving team environment.</li><li>Ability to effectively collaborate with teams across different locations &amp; cultures.</li><li>Demonstrate strong interpersonal &amp; communication skills while working with diverse audiences including highly technical Professionals, Developers, &amp; Architects</li><li>Ability to navigate &amp; translate complex issues &amp; create collaborative, cross-functional solutions.</li><li>Deep analytical skill &amp; a passion for gathering information from various sources; analysing &amp; presenting recommendations to leadership to drive process improvements.</li><li>Experience in process improvement identification, recommendations, &amp; implementation.</li><li>A good understanding of Change, configuration, CMDB, Problem Management &amp; other related processes.</li><li>Experience using ticketing system like service now, Jira etc.</li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a><b>Information on offer is here:</b>  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> #LI-JR1#LI-Remote</ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.•The anticipated starting pay range for Colorado is: $116,100 - $170,280.•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280.•The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

GCP &amp; Azure Lead Engineer - Multi-Cloud Platforms &amp; Infrastructure (Hybrid in North Carolina)

The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. <b>Work Location: Onsite role at the Toronto office</b><h3>Key Responsibilities </h3><ul><ul><li>Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required </li><li>Lead cross-functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Organization </li><li>Advise leadership in setting and executing technological strategy to ensure Rackspace remain head of industry </li><li>Proactively assess, propose, and implement enhancements to system architecture, problem management, fleet management, process improvement, reporting, product integration and customer infrastructure  </li><li>Lead Workload/Workforce Management and Optimization related tasks </li><li>Review technical training for all Rackers supporting Rackspace Supported Cloud Products </li><li>Coach, mentor and assists Rackers across the business </li><li>Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business </li><li>Collaborate with Account Managers and Business Development Consultants to build strong customer relationships </li><li>Collaborate and share knowledge with other Engineers on the support floor </li></ul></ul><h3>Requirements</h3><ul><ul><li>Advanced knowledge of Cloud Platform Products such as OpenStack Ansible, Red Hat OSP and Kubernetes</li><li>Advanced skills in at least one of the following languages: <a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Python, PHP, Ruby, and Java </li><li>Advanced skills with git and git workflows </li><li>Advanced skills in leveraging CI and CD tools to automate testing and deployment </li><li>Advanced knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS </li><li>Broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript, Memcached, LAMP, nginx, <a href="http://node.js" rel="noopener noreferrer nofollow ugc" target="_blank">node.js</a>, nosql, Varnish </li><li>Strong web programming and scripting ability </li><li>Strong knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems </li><li>Strong automation skills with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools </li><li>Strong knowledge of software development methodologies including code profiling, regression testing, and continuous integration </li><li>Strong knowledge of Project Management methodologies </li><li>Strong understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services </li><li>Strong knowledge in the application of current and emerging network software and hardware technology and protocols </li><li>Requires specialized depth and/or breadth of expertise in own job discipline or field  </li><li>Interprets internal/external business challenges and recommends best practices to improve products, processes or services </li><li>Passionate about technology and has a desire to constantly expand technical knowledge </li><li>Detail-oriented in documenting information and able to own customer issues through resolution </li><li>Able to handle multiple tasks and prioritize work under pressure </li><li>Demonstrate sound problem-solving skills coupled with a desire to take on responsibility </li><li>Strong written and verbal communication skills, both highly technical and non-technical </li><li>Ability to communicate technical issues to nontechnical and technical audiences </li><li>English language fluency preferred</li></ul></ul><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a><b>Information on </b><a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>benefits</b></a><b> offered is here</b>.#LI-JR1#LI-Remote

Canada

Toronto

OpenStack Cloud Engineer IV (Onsite at the Toronto office)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.As part of our commitment to our customers, we are dedicated to helping enable creative, automation-based solutions for all sizes of businesses and require an experienced Cloud Engineer to join our team. The Ideal candidate will have several years’ experience in supporting Site Reliability, Devops Infrastructure on Google Cloud. You will ideally have proven experience with large scale GCP employments and migrations.  Your engagements will see you working directly with customers and prospects. You will have confidence in knowing your skills (and limitations), you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others.<h3>Key Responsibilities: </h3><ul><ul><li>Own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stake holder’s needs. </li><li>Deliver solutions that solve for new levels of complexity, scale, and performance, and in turn, enable breakthrough innovations. Create and apply frameworks, methods, best practices, and artifacts that deliver prescriptive guidance to customers, and publish and present the min large forums and across various media platforms. </li><li>Technical depth and hands-on implementation experience of various practices and tools in the DevOps toolchain. </li><li>Comfortable rolling up their sleeves to design and code modules for infrastructure, application, and processes. </li><li>Administration, maintenance of cloud infrastructure, including on-call support, monitoring, security best practices, automation, deployment, and the formulation of reusable cloud infrastructure via (IAC) Terraform</li></ul></ul><h3>Skills &amp; Qualifications: </h3><ul><ul><li>Bachelor's or Master's degree in Computer Science or an equivalent field. </li><li>A minimum of 8+ years of experience in supporting Site Reliability, DevOps, Infrastructure, and handling on-call duties within Cloud environments, with a preference for experience in Google Cloud Platform (GCP). </li><li>Proficiency in managing GCP services, including Kubernetes Engine (GKE), Compute Engine (GCE), Networking, Security, CI/CD pipelines, and other common Cloud technologies. </li><li>Proven experience working with very large-scale applications, computer systems, and networks. </li><li>Proficiency in Linux, TCP/IP, HTTP, MAIL protocols, DNS, content delivery networks   (CDN), load balancers, and troubleshooting techniques. </li><li>Proficiency in constructing Infrastructure as Code (IAC) using tools like Terraform, Ansible, and Helm Charts. </li><li>Proficiency in programming using Python, Golang, or Java, along with the ability to build CI/CD pipelines for deploying services in these languages. </li>Experience with the following is considered an advantage:  <li>Cloud databases and storage platforms, such as Storage Services (GCS), C loud SQL, Spanner, and Firestore. </li><li>Experience building transaction processing systems (OLTP) and/or larger scale analytics (OLAP) .</li><li>Machine Learning and AI platforms, such as Vertex AI, Generative AI, Big Query, Looker and DataProc.</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information  applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $116,100 - $170,280.The anticipated starting pay range for Hawaii and New York (not including NYC) is: $123,600 - $181,280.The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance, and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-JR1#LI-Remote#LI-USA#rackspace

United States

Senior Site Reliability Engineer (GCP)

•Build, implement, and manage products/solutions for Rackspace Hosted and Remotely Managed Citrix environments. •Manage L3 escalations for all Citrix related products.•Provide recommendations for architecture design and strategic initiatives that require application virtualization and/or virtual desktop infrastructure (VDI)•Responsible for identifying and solving technical issues related to the Citrix solution, which, in addition to Citrix Virtual Apps and Desktops can include OS level troubleshooting, webserver, database server, applications server, DNS, or other software issues.•Troubleshooting and Root Cause Analysis of production support related issues.•Highly proficient with XenApp and XenDesktop <a href="http://7.15" rel="noopener noreferrer nofollow ugc" target="_blank">7.15</a> LTSR and previous versions•Design and architecture expertise in   XenApp o XenDesktop o Citrix Storefront o Citrix Desktop Delivery Controller o Citrix Provisioning Services o Citrix UPM o Citrix Director•Windows 10 expertise and WVD user support exposure/experience coupled with  Expertise on Microsoft Windows platforms, Active Directory, DNS and GPO , FSlogix , Gold image mgmt (app publishing/patching) • Azure Monitor (OMS/log analytics)•Strong knowledge of Citrix ADC/Netscaler Secure Gateway.•Work with product management to design/deploy complex custom Citrix applications, XenApp and XenDesktop. •Coordinate with other Operations/App. Services team members regarding deployment and ongoing maintenance of new systems and solutions.•Perform various administrative duties and maintenance functions as required.•Have a good background and work on technologies other than Citrix like Windows Server (2012 through 2019), Microsoft Exchange and O365. (knowledge on Skype for Business, Hyper V and other related technologies will be a plus)

India

Gurugram

Job Opportunity : Citrix Admin III - IN

The <b>Data Center Operations Technician</b> owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. <b>Job Description</b><b>Key Accountabilities</b>Utilize custom monitoring software and internal ticketing system to provide customer supportIdentify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware componentsTroubleshoot simple operating system storage issues including file system, disk management and RAID technologiesSupport servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX ServerSimple operating systems administration to include troubleshooting of login, password and connectivity issuesTroubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access ControllersComplete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliancesComplete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arraysComplete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs requiredTroubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cablingProvide technical communication relating to customer configurations in a concise, professional mannerAdhere to company security policies and procedures, including health and safety and local governing requirements as directedExecute and maintain meticulous 5S and housekeeping practicesDemonstrate no less than full performance in a continuous, consistent, measurable mannerDemonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkersCommunicate in an honest, transparent manner focused on building trust amongst customers and coworkers<b>Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)</b>Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurationsDemonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshootingAttention to detail and adherence to maintenance instructions ensure customer configuration rework is not requiredCustomer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignmentTroubleshooting and problem solving capabilities lead to accurate and timely resolution of technical eventsAll customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis methodAll customer interactions, both internal and external, are conducted in a manner that delights customersProcess and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due dateAll areas of responsibility are clean and organized with specific areas designated for all moveable items<b>MAIN CONTACTS (external/internal):</b>Data Center Operations Team Lead (daily: direct manager)Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)Rackspace Vendors (varies: supervision and oversight of work undertaken)<b>REQUIREMENTS: </b>Diploma holder or above in Information Technology or related disciplinesMinimum 2 years working experience in IT services with 3 years experience in sizeable Data Centre operations is an advantagePrevious experience or ability to show familiarity with building, repairing or upgrading hardware components requiredPrevious experience in a customer service oriented position preferredIndustry recognized certifications in operating systems, networking, security and/or storage technologies preferredExperience with Dell PowerEdge and HP ProLiant rack server hardware preferredExperience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferredExperience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferredExperience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferredMust be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekendsMust be able to prioritize work in a fast paced, high pressure environmentMust possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquetteMust be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software<b> Must be able to lift 50 lbs over head</b><b>Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) to alternate locations</b>  Full Time Position 40Hr WeekRotating shifts  <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Australia

Sydney

Data Center Technician - AU -Sydney

<b>Experience - 10-14yrs</b><b>This role is based in Pune and need to be in office all 5 days.</b><b>Job Description:</b> As an L4 AWS Support Engineer, you will be responsible for providing expert-level technical support for complex AWS-based solutions. You will lead critical incident response, architect solutions, and drive strategic initiatives related to AWS. <b>Key Responsibilities:</b> Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera. Automate infrastructure provisioning using Terraform and CloudFormation. Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM. Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.). Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups. Perform cost optimization by analyzing AWS usage patterns and implementing efficiency strategies. Troubleshoot and resolve infrastructure and deployment issues in a production environment. Design and implement scalable cloud solutions using AWS services. Collaborate with cross-functional teams to align cloud infrastructure with business goals. Ensure high levels of security and compliance within AWS environments. Develop automation scripts using Python and AWS Lambda for routine operational tasks. Provide technical support and guidance to internal teams as needed.   <b>Strategic Planning</b>: Develop strategies for cloud adoption, migration, and multi-cloud/hybrid-cloud operations. Align AWS solutions with business objectives and stakeholder requirements. <b>Architecture Leadership</b>: Design and oversee the implementation of large-scale, enterprise-level architectures. Provide input for technology roadmaps and long-term AWS adoption plans. <b>Cluster Management and Operations</b> Design, deploy, and manage scalable and highly available EKS clusters. Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets. Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management. <b>Automation and IaC (Infrastructure as Code)</b> Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation. Develop and maintain Helm charts for consistent application deployments. Implement GitOps workflows using tools like ArgoCD or FluxCD for continuous delivery.    <b>Innovation</b>: Evaluate and implement emerging AWS technologies (e.g., AI/ML services, serverless architectures). Promote the use of containers (ECS, EKS) and microservices for modern application delivery. <b>Governance &amp; Compliance</b>: Establish cloud governance policies, ensuring adherence to regulatory and organizational standards. Lead audits and manage compliance for PCI, HIPAA, and other industry requirements.   <b>Incident Resolution Leadership</b>: Act as the final escalation point for critical incidents and outages. Perform root cause analysis (RCA) and define preventive measures for recurring issues. <b>Mentorship &amp; Training</b>: Mentor junior engineers and lead training programs on AWS best practices. Represent the Managed Services team in client discussions and stakeholder presentations. <b>Collaboration</b>: Partner with DevOps, product, and leadership teams to ensure seamless service delivery. Act as a liaison between the Managed Services team and AWS account managers.  <b>Required Skills and Qualifications:</b> <b>Technical Skills:</b>  Expertise in CI/CD tools like Jenkins, Opsera, GitLab CI/CD, or AWS CodePipeline. Strong experience in Infrastructure as Code (IaC) using Terraform and CloudFormation. Knowledge of AWS networking, including VPCs, Route53, Transit Gateway, Direct Connect, Load Balancers, and firewalls. Proficiency in security best practices, IAM policies, encryption, and compliance standards.   Deep understanding of AWS core services and advanced features.  Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.  Proficiency in AWS CloudFormation, Terraform, and other infrastructure-as-code tools.  Knowledge of AWS security best practices, identity and access management, and networking.  Capacity Planning: Analyze future resource needs and plan capacity accordingly.  Performance Optimization: Identify and resolve performance bottlenecks.  Migration and Modernization: Lead large-scale migration and modernization projects.  Cost Optimization: Implement cost-saving strategies and optimize resource utilization. <b> Soft Skills:</b>   Excellent problem-solving and analytical skills.   Strong leadership and communication skills.   Ability to work independently and as part of a team.   Customer-focused approach. <b> Certifications (Preferred):</b>   AWS Certified Solutions Architect - Professional   AWS Certified DevOps Engineer - Professional   AWS Certified Security - Specialty   Additional advanced certifications as needed

AWS Devops Support Engineer IV - R-20996

<b>Job Summary: </b>The Tax Accountant will be responsible for Mexico VAT compliance, tax provision preparation, tax account reconciliations, and tax research to ensure accurate and timely filing of returns – focused on the Mexico region.  Assist with international expansion and local tax audits as needed.<b>Work Location:</b>  Hybrid in CDMX and Estado de México. Work from home three days a week and in our office two days per week in Miguel Hidalgo. <b>Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  Interviews will be held in English. </b><h3>KEY RESPONSIBILITIES</h3><ul><ul><li>Must have knowledge of the Mexico local VAT rules and proper method for documenting VAT work papers and returns.</li><li>Assist with tax audits as needed (primarily VAT-related)– gather and organize documentation and responses.</li><li>Preparation of US GAAP and Local Statutory Provision and local tax compliances for Rackspace MX as needed..</li><li>Experience with withholding tax rules worldwide, specifically in Latin America and South America.</li><li>Prepare Mexico's country income tax return.</li><li>Coordination with international accounting departments in the company.</li><li>Perform tax research and analysis and prepare written documentation to support tax positions taken.</li><li>Excellent computer skills.  Skills in Microsoft Office (Excel, Word, PowerPoint) are a must.  Skills in Accounting software (Hyperion Financial Management, Oracle) preferred.</li><li>A strong ability to communicate information and ideas in English and Spanish both verbally and written so others can easily comprehend communication.  Must be fluent in both languages.</li><li>Ability to successfully work with other departments in the company and with teams in Latin America, the US, UK and Switzerland.</li><li>Calculate monthly and/or quarterly journal entry postings and upload into Oracle.</li><li>Prepare quarterly account reconciliations.</li><li>Develop knowledge of applicable tax laws and regulations.</li></ul></ul><h3>KNOWLEDGE</h3><ul><ul><li>Mexico VAT compliance required. Additional Latin American and South America experience preferred.</li><li>Intermediate knowledge and understanding of accounting and tax. </li><li>General knowledge of finance, financial planning, accounting, and tax areas of a business.</li><li>General knowledge of US GAAP, IFRS and local GAAP reporting requirements.</li><li>Detailed knowledge of the proper method for documenting tax and accounting calculations and preparing supporting workpapers.</li><li>Excellent communication, time management, and organizational skills. </li><li>Excellent computer skills in MS Office (Excel/Word/Outlook) and accounting software.</li><li>Strong ability to communicate financial information and ideas both verbally and written so others can comprehend.</li><li>Ability to successfully work with other departments in the company and with teams outside the US.</li><li>Ability to analyze large data sets.</li><li>Ability to adapt, learn, and apply professional concepts. </li><li>Ability to work under pressure and adapt to change in order to meet deadlines.</li><li>Demonstrated ability to provide FANATICAL support.</li></ul></ul><h3>JOB COMPLEXITY</h3><ul><ul><li>Works on problems of a moderate score where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Prepares tax returns (e.g., State, Local, Income, Indirect, etc.).  Prepares statistical and financial reports, on a regular assigned basis.  Prepares and analyzes tax records and reports.  Prepares claims for tax refunds.  Maintains company tax records and files.  Keeps current on tax laws and regulations</li><li>Operates under supervision.. </li></ul></ul><h3>EXPERIENCE/EDUCATION</h3><ul><ul><li>High school diploma or equivalent required.  </li><li>Bachelor's degree in Accounting required. Master’s degree in Tax or Accounting preferred.    </li><li>Must have at least 3 years of experience in a professional accounting firm or large corporate tax department.  </li><li>Mexico VAT experience required. </li><li>Tax provision experience preferred.  </li><li>International tax experience preferred.</li></ul></ul><b>Work Location:</b>  Hybrid in CDMX and Estado de México. Work from home three days a week and in our office two days a week in Miguel Hidalgo. <b>Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  Interviews will be held in English. </b>#LI-AW1, #LI-Hybrid<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Tax Accountant (Hybrid - CDMX and Estado de México)

<b>Job Summary</b>The Senior Vice President, Global Head of AI Business Development is a key leadership role responsible for driving the strategic growth of the organization by identifying, developing, and managing high-impact partnerships, alliances, and business opportunities in the AI industry. This individual will play a critical role in shaping and executing the company’s global business strategy to maximize market penetration, revenue growth, and competitive advantage in the rapidly evolving AI landscape. Job Responsibilities include:<h3>Strategic Leadership: </h3><ul><ul><li>Develop and implement a comprehensive global business development strategy for AI solutions and services.</li><li>Identify emerging market trends, competitive dynamics, and new business opportunities in AI to guide strategic planning.</li><li>Collaborate with senior leadership to align business development initiatives with organizational goals and vision.</li></ul></ul><h3>Partnership Development:</h3><ul><ul><li>Build and manage strategic alliances with key stakeholders, including technology partners, enterprise clients, research institutions, and government agencies.</li><li>Lead negotiations for partnerships, joint ventures, and licensing agreements to accelerate growth and innovation.</li><li>Cultivate relationships with C-suite executives and decision-makers across industries.</li></ul></ul><h3>Revenue Growth:</h3><ul><ul><li>Drive revenue growth by identifying and capitalizing on high-value opportunities in global markets.</li><li>Oversee the development and execution of go-to-market strategies for AI products and services.</li><li>Monitor sales pipeline and ensure consistent achievement of revenue and profitability targets.</li></ul></ul><h3>Team Management:</h3><ul><ul><li>Recruit, mentor, and lead a high-performing global business development team.</li><li>Foster a culture of innovation, collaboration, and results-oriented performance.</li><li>Establish clear performance metrics and accountability frameworks for the team.</li></ul></ul><h3>Industry Leadership and Advocacy: </h3><ul><ul><li>Represent the company at industry conferences, events, and forums to establish thought leadership in AI.</li><li>Advocate for the adoption of ethical AI practices and promote the organization’s contributions to the AI ecosystem.</li><li>Stay abreast of regulatory developments and compliance requirements in the AI industry.</li></ul></ul><h3>Knowledge, Skills and Experience required for the job:</h3><ul><ul><li>Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or equivalent advanced degree preferred.</li><li>15+ years of experience in business development, sales, or strategy roles, with a focus on technology or AI.</li><li>Minimum of 5 years focused on AI solutions or related technologies</li><li>Proven track record of driving significant revenue growth and managing complex global partnerships.</li><li>Deep understanding of AI technologies, trends, and applications across industries.</li><li>Strong strategic thinking and problem-solving abilities.</li><li>Exceptional negotiation, communication, and interpersonal skills.</li><li>Ability to navigate complex, matrixed organizations and manage cross-functional teams.</li><li>Strong analytical and financial acumen to assess market opportunities and ROI.</li><li>Experience working in startups, Fortune 500 companies, or high-growth technology firms.</li><li>Familiarity with global markets, cultural nuances, and international business practices.</li><li>Knowledge of cloud computing, machine learning, and emerging AI technologies.</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. The anticipated starting pay range is $245,000 - $385,000. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here: <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">Rackspace Benefits – Rackspace Technology Careers</a>

Senior Vice President, Global Head of AI Business Development

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field</li><li>Proactively identifies and solves problems that impact the management and direction of the business</li><li>Contributes to the development of the organizational function strategy or product or business strategy</li><li>Progression to this level is typically restricted on the basis of individual capabilities and business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Take overall consultative sales leadership for the new business and/or customer relationships with a select base of high value customers.</li><li>Create and implement account development strategies that succeed in exploiting the full business potential of the customer base, in line with business targets and objectives (Annual revenue, account growth through new business (MRR), Army of Promoters (NPS)</li><li>Maintain and agree a twelve-month business account plan, forecast and appropriate reporting framework.</li><li>Understand and position the whole product portfolio, including cloud and applications services to ensure future growth and retention.</li><li>Develop close relationships at every appropriate level and fully understand the business, buying and decision-making process of the accounts.</li><li>Build strategic relationships and Rackspace credibility within the target organization and comfortably engage at all levels of the Customer’s leadership team.</li><li>Proactively seek opportunities to create new revenue streams including joint Business Development activity for new and/or existing enterprise accounts.</li><li>Front all negotiations and tender submissions and facilitate and manage key communications between the company and the Customer to the highest professional standards.</li><li>Maintain a high awareness and knowledge of corporate market, industry and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.</li><li>Work with channel and sales reps to create and support the execution of joint business plans with key partners to drive profitable revenue and new customer acquisition for Rackspace Hosting</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Installed base growth - revenue.</li><li>Execution of new sales opportunities - MRR</li><li>Access to new departments / divisions</li><li>KPIs, documentation, process tracked via Salesforce.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Focused on Professional Services - emphasis in cloud is a positive.</li><li>Consultative selling</li><li>Cloud solutions with emphasis on AWS and Azure</li></ul></ul><h3>Skills</h3><ul><ul><li>Client/Customer Service</li><li>New Account Acquisition Skills</li><li>Strong verbal communications</li><li>Excellent listener</li><li>Data-driven Decision Making</li><li>Analytical Skills</li><li>Negotiation Skills</li><li>Buying Process Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>A plus but not necessarily a must - AWS and Azure Certificates in sales training</li><li>Other recent certificates in cloud technology training</li></ul></ul><h3>Experience</h3><ul><ul><li>15+ years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Local travel up to 90%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>187,200 – 329,230</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>198,500 – 349,030</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>218,300 – 383,900</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Sacramento

Government Services Sales Executive VI - Sacramento, CA - Remote

Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function</li><li>Solves unique problems that have a broad impact on the business</li><li>Contributes to the development of organizational sub-function strategy</li><li>Progression to this level is typically restricted on the basis of business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for full sales cycle from lead to close.</li><li>Builds and owns account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and strategic accounts assigned to them.</li><li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base.</li><li>Provides input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy.</li><li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays.</li><li>Leads defined sales process for all Rackspace solutions.</li><li>Conduct targeted outbound prospecting within assigned accounts. Collaborates with sales support on outbound efforts and lead generation activities.</li><li>Utilizes business relationships to drive new business opportunities for new and/or existing enterprise accounts.</li><li>Engage potential customer to understand high-level needs and verify right fit for Rackspace solution and to qualify leads based on set framework.</li><li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process.</li><li>Lead efforts to create proposal for solution to prove value add. Provides customers with Rackspace product offering based on facts and an understanding of their current/future business needs and objectives.</li><li>Develops and delivers innovative strategies that benefit customers and/or customers.</li><li>Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale.</li><li>Leads the negotiation, closure, and documentation of customer contracts and renewals.</li><li>Recognized as an expert within Rackspace.</li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business</li><li>Identifies opportunities to create promoter Partners &amp; Customers and works to identify new ways to leverage our product set in order to delight them.</li><li>Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams.</li><li>Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures.</li><li>Utilizes business relationships to drive new opportunities.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledgeable in professional sales training and sales process</li><li>Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.

Vietnam

Sales Executive V - Vietnam Remote

Job Profile Summary As a Low Code Developer, you will play a key role in designing, developing, and maintaining low-code business processes to meet our business needs. You will leverage your understanding of low-code platforms, develop a strong business operations context and best practices to create scalable and efficient solutions, creating significant impact in a fast-paced and innovative environment.  Career Level Summary • May act as an informal resource for team members with less experience • Provides solutions to problems in situations that are atypical or occur infrequently based on existing precedents or procedures. • Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines • Solves complex problems • Works independently, and receives minimal guidance • May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives • Acts as a resource for colleagues with less experience • Level at which career may stabilize for many years or until retirement  Critical Competencies • Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. • Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. • Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. • Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. • Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.  Key Responsibilities • Collaborate with stakeholders, including business analysts, designers, and subject matter experts, to gather requirements and translate them into low-code applications • Design and develop high-quality low-code applications / processes • Customize and extend the functionality of low-code platforms through code snippets, reusable components, and integrations with external systems • Optimize low-code applications for performance, scalability, and maintainability. • Conduct process reviews and provide constructive feedback to junior developers, ensuring adherence to low-code process standards and best practices • Work closely with cross-functional teams to understand business requirements, identify opportunities for low-code development, and propose innovative solutions • Proactively troubleshoot and debug complex issues in low-code applications, and implement effective solutions in a timely manner • Stay updated with the latest trends and advancements in low-code development, and proactively share knowledge and insights with the team • Participate in Agile process iteratively creating and developing applications • Understanding of data structures, relational data, and interfacing with APIs • Provide First Pass Yield data and ability to report success status using tools such as Splunk or New Relic  Knowledge • Rackspace Low Code Orchestration uses proprietary software, and so candidates are not expected to have prior experience and knowledge of these associated products. • The successful candidate will be a fast-learner, able to solve complex problems and possess a strong attention to detail.  Skills • Microsoft Office 365, • Amazon Web Services/EC 2. • Strong problem-solving skills • Strong Programming Knowledge  Education • Bachelor's degree  Experience • At least 7 years of related experience

Low Code / DevOps / Automation/ Process Engineers III

Job Summary: We’re hiring a Senior Java Engineer with a strong background in large scale distributed systems. You’ll work on one of the largest distributed systems in the world, running on thousands of machines and handling petabytes of data. You’ll be developing infrastructure and solving many technical challenges in the areas of distributed computing frameworks, data structures and algorithms. You will be designing and implementing next generation services.  Our customer is embarking on a transition from on prem to Public cloud infrastructure, and you will work on a complete Java stack that serves hundreds of billions of transactions daily.  <h3>Key Responsibilities</h3><ul><ul><li>Create well-designed, documented, and tested software features that meet customer requirements.</li><li>Identify and address product bugs, deficiencies, and performance bottlenecks.</li><li>Participate in an agile delivery team, helping to ensure the technical quality of the features delivered across the team, including documentation, testing strategies, and code.</li><li>Help determine technical feasibility and solutions for business requirements.</li><li>Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.</li><li>Leverage technical knowledge to cut scope while maintaining or achieving the overall goals of the product.</li><li>Leverage technical knowledge to improve the quality and efficiency of product applications and tools.</li><li>Willingness to travel to client locations and deliver professional services</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Bachelor’s degree in computer science or related field of study.  Master’s degree is preferred.</li><li>Cloud Certifications are preferred. </li><li>5+ yrs experience developing applications in Java within a GCP environment. </li><li>3+ years required with at least one other programming language such as <a href="http://node.js/" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Scala, Python, Go, C#, Typescript, Ruby.</li><li>3+ years of experience as a technical specialist in Customer-facing roles.</li><li>Experience with relational databases, including designing complex schemas and queries.</li><li>Experience developing within distributed systems or a microservice based architecture.</li><li>Experience with Continuous Integration and Continuous Delivery (CI/CD).</li><li>Good exposure to Infrastructure as Code (IaC), Continuous Integration and automated deployment.</li><li>Strong practical application development experience on Linux and Windows-based systems.</li><li>Must either be a US Citizen or a US permanent resident. </li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a><b>Information on offered is here:</b>  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. ·       The anticipated starting pay range for Colorado is: $116,100 - $170,280.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280.·       The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-MF1 <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Java Engineer

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. As part of our commitment to our customers, we are dedicated to helping enable creative, automation-based solutions for all sizes of businesses and require an experienced Cloud Engineer to join our team. The ideal candidate will have several years’ experience with Google Cloud design and implementation. You will be working in a dynamic environment and encouraged to come up with innovative solutions to technical problems, analyze and prioritize problems, putting users at the heart of every decision. You will ideally have proven experience in multiple GCP deployments. Your engagements will see you working directly with customers and prospects. You will have confidence in knowing your skills (and limitations), you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others. <b>Work Location: </b>Remote (Ontario, Alberta, and British Columbia)<h3>Key Responsibilities</h3><ul><ul><li>Own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stake holder’s needs. </li><li>Deliver solutions that solve for new levels of complexity, scale, and performance, and in turn, enable breakthrough innovations. Create and apply frameworks, methods, best practices, and artifacts that deliver prescriptive guidance to customers, and publish and present the min large forums and across various media platforms. </li><li>Technical depth and hands-on implementation experience of various practices and tools in the DevOps toolchain. </li><li>Comfortable rolling up their sleeves to design and code modules for infrastructure, application, and processes. </li><li>Design, Build and maintain cloud-based application that uses Google Kubernetes Engine</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Security in GCP</li><li>Networking in GCP</li><li>GKE and overall compute in GCP, including GCE</li><li>GCP Storage - Spanner, Cloud SQL, MemoryStore, GCS, etc.</li><li>Automation and operations in GCP</li><li>GCP Observability, GKE Observability and GCP Logs/Metrics/Traces.</li><li>Datadog, New Relic and Synthetic Testing. </li><li>Bachelor’s degree, or equivalent experience, in Computer Science, Engineering. or a related field. </li><li>4+years of experience as a technical specialist. </li><li>3+years of hands-on experience of programming in languages with the following Python, Java, and GO.  </li><li>Subject Matter Expert level practical Linux administration skills in a Cloud or Virtualized environment. </li><li>Expert level familiarity with automating cloud native technologies, deploying applications, and provisioning infrastructure using bash, python, or GO.</li><li>Expert Knowledge of the primary Google services (compute engine, load balancing, Cloud Storage) </li><li>Experience with automating cloud native technologies, deploying applications, and provisioning infrastructure. </li><li>Expert level knowledge and Hands-on experience with Infrastructure as Code utilizing Terraform.  </li><li>·Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Cloud Build (Google) and/or GitLab. </li><li>Hands-on experience with microservices and distributed application architecture utilizing containers, Kubernetes, and/or serverless technology. </li><li>Experience with seamless/automated build scripts used for release management across all environments. </li><li>Experience with the full software development lifecycle and delivery using Agile practices.</li><li>In depth understanding of IP networking, VPN's, DNS, load balancing and firewalls. </li><li>Willingness to travel to customer locations as needed. </li><li>Experience with multi-cloud architecture and deployment.</li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a>#LI-JR1#LI-Remote</ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sr. GCP Cloud Engineer

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field</li><li>Leads others to solve complex problems</li><li>Works independently, with guidance in only the most complex situations</li><li>May provide functional leadership to teams or projects</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads a defined sales process for all Rackspace solutions.</li><li>Cultivates new business opportunities for new and/or existing accounts.</li><li>Meets with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced knowledgeable in professional sales training and sales process</li><li>Advanced understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Advanced knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>8 - 11 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>117,900 – 207,350</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>125,000 – 219,890</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>137,500 – 241,780</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Houston

Sales Executive IV - San Antonio, TX

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. We are looking for a Machine Learning Architect with experience in cloud (AWS preferred) who is passionate about helping customers build AI/ML solutions at scale. Being an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a delivery team, helping to enable innovation by creating state of the art Machine Learning solutions that align to business goals.   This role includes responsibilities both as a Professional Services Machine Learning Architect and as a hands-on Machine Learning engineer on customer engagements.  The qualified Machine Learning Architect will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate &amp; mobilize resources, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated, driven, collaborative, passionate about machine learning, and want to have a direct positive impact on our customer's business. Strong communication skills and emotional intelligence are also needed to help develop a team that works with you.  <b>Work Location: Remote</b> <h3>Key Responsibilities:</h3><ul><ul><li>Design machine learning solutions and execute machine learning projects end to end from proof-of-concept stage to deployment in production using cloud native technologies and state of the art machine learning models.  </li><li>Be technically focused but work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed. </li><li>Be responsible for all phases of the project from problem definition, data annotation, model development, model deployment to end user documentation/training.  </li><li>Design the architecture of ML solutions on cloud platforms (AWS, Azure, GCP) including MLOPs. </li><li>Stay abreast of the latest developments. Read the latest published machine learning research and adapt the models to solve customer’s problems.  </li><li>Establish credibility by demonstrating technical excellence and delivering value through solutions you build.  Develop strong relationships with our customers. </li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Masters with 10+ years of experience or PhD with 6+ years of experience in Machine Learning, Natural Language Processing (NLP) and Deep Learning. </li><li>Minimum 5+ years of experience architecting and building Machine Learning solutions. </li><li>Minimum 5+ years of experience with cloud platforms (AWS, GCP, Azure).  </li><li>Experience building ML models and strong knowledge of ML techniques is required.  </li><li>Experience with hugging face, TensorFlow/pytorch, transformer architectures, prompt engineering, agentic systems, LLMs. </li><li>Strong coding experience in Python and architectural patterns like microservices. </li><li>Solid understanding of agile methodologies and experience in planning machine learning projects from inception to production deployment.  </li><li>Strong problem-solving skills and the ability to lead a team on “what’s next” when encountering a technical issue in a machine learning project. </li><li>Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. </li></ul></ul><h3>Travel:</h3><ul><ul><li>As per business requirements</li></ul></ul>$153,000 - $244,700 a yearThe following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information  applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $153,000 - $204,000The anticipated starting pay range for Hawaii and New York (not including NYC) is: $167,400 - $223,200The anticipated starting pay range for California, New York City and Washington is: $183,500 - $244,700Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance, and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1#LI-Remote#LI-USA#rackspace

San Diego

Machine Learning Architect (AWS)

Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function</li><li>Solves unique problems that have a broad impact on the business</li><li>Contributes to the development of organizational sub-function strategy</li><li>Progression to this level is typically restricted on the basis of business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for full sales cycle from lead to close.</li><li>Builds and owns account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and strategic accounts assigned to them.</li><li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base.</li><li>Provides input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy.</li><li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays.</li><li>Leads defined sales process for all Rackspace solutions.</li><li>Conduct targeted outbound prospecting within assigned accounts. Collaborates with sales support on outbound efforts and lead generation activities.</li><li>Utilizes business relationships to drive new business opportunities for new and/or existing enterprise accounts.</li><li>Engage potential customer to understand high-level needs and verify right fit for Rackspace solution and to qualify leads based on set framework.</li><li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process.</li><li>Lead efforts to create proposal for solution to prove value add. Provides customers with Rackspace product offering based on facts and an understanding of their current/future business needs and objectives.</li><li>Develops and delivers innovative strategies that benefit customers and/or customers.</li><li>Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale.</li><li>Leads the negotiation, closure, and documentation of customer contracts and renewals.</li><li>Recognized as an expert within Rackspace.</li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business</li><li>Identifies opportunities to create promoter Partners &amp; Customers and works to identify new ways to leverage our product set in order to delight them.</li><li>Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams.</li><li>Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures.</li><li>Utilizes business relationships to drive new opportunities.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledgeable in professional sales training and sales process</li><li>Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>201,900 – 296,120</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>215,000 – 315,260</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>235,200 – 344,960</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Enterprise Sales Executive VI - East/Central

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field</li><li>Proactively identifies and solves problems that impact the management and direction of the business</li><li>Contributes to the development of the organizational function strategy or product or business strategy</li><li>Progression to this level is typically restricted on the basis of individual capabilities and business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Take overall consultative sales leadership for the new business and/or customer relationships with a select base of high value customers.</li><li>Create and implement account development strategies that succeed in exploiting the full business potential of the customer base, in line with business targets and objectives (Annual revenue, account growth through new business (MRR), Army of Promoters (NPS)</li><li>Maintain and agree a twelve-month business account plan, forecast and appropriate reporting framework.</li><li>Understand and position the whole product portfolio, including cloud and applications services to ensure future growth and retention.</li><li>Develop close relationships at every appropriate level and fully understand the business, buying and decision-making process of the accounts.</li><li>Build strategic relationships and Rackspace credibility within the target organization and comfortably engage at all levels of the Customer’s leadership team.</li><li>Proactively seek opportunities to create new revenue streams including joint Business Development activity for new and/or existing enterprise accounts.</li><li>Front all negotiations and tender submissions and facilitate and manage key communications between the company and the Customer to the highest professional standards.</li><li>Maintain a high awareness and knowledge of corporate market, industry and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.</li><li>Work with channel and sales reps to create and support the execution of joint business plans with key partners to drive profitable revenue and new customer acquisition for Rackspace Hosting</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Installed base growth - revenue.</li><li>Execution of new sales opportunities - MRR</li><li>Access to new departments / divisions</li><li>KPIs, documentation, process tracked via Salesforce.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Focused on Professional Services - emphasis in cloud is a positive.</li><li>Consultative selling</li><li>Cloud solutions with emphasis on AWS and Azure</li></ul></ul><h3>Skills</h3><ul><ul><li>Client/Customer Service</li><li>New Account Acquisition Skills</li><li>Strong verbal communications</li><li>Excellent listener</li><li>Data-driven Decision Making</li><li>Analytical Skills</li><li>Negotiation Skills</li><li>Buying Process Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>A plus but not necessarily a must - AWS and Azure Certificates in sales training</li><li>Other recent certificates in cloud technology training</li></ul></ul><h3>Experience</h3><ul><ul><li>15+ years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>187,200 – 329,230</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>198,500 – 349,030</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>218,300 – 383,900</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Enterprise Sales Executive VI - Dallas

Enables cloud users to align their cloud technology adoption with their business strategies. Advises the world’s largest AWS, GCP, Azure, and other Cloud users on topics ranging from cloud architecture to organizational governance to cloud economics, driving efficient cloud adoption and usage for our clients. Consultation encompasses cloud architecture, big data analytics, finance, and business strategy. Analyzes complex, multi-cloud cost and performance datasets -- as well as organizational behavior andstrategies to derive insights, ecommend cloud adoption and management strategies, and optimize cloud use across whole organizations. Customer-facing role with cross-functional expertise and responsibilities. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Key Responsibilities</h3><ul><ul><li>Manage and deliver fast-paced, high-impact engagements with enterprise companies.</li><li>Build relationships with client-side and internal stakeholders to drive successful engagements.</li><li>Deliver recommendations on topics ranging from architectural optimization to organizational management.</li><li>Serve as a multi-cloud subject-matter expert, helping clients plan and execute efficient adoption and integration of cloud technologies and platforms.</li><li>Enable clients to understand and use their cloud data across technical and non-technical business units.</li><li>Derive insights and recommendations based on big data.</li><li>Assess client needs and provide elegant solutions and recommendations.</li></ul></ul><h3>Skills</h3><ul><ul><li>Significant customer-facing experience and success managing senior and executive stakeholders.</li><li>Proven experience working with big data, including tools or languages like SQL, Python, Tableau, etc.</li><li>Ability to manage multiple projects and deadlines smoothly.</li><li>Intermediate to expert proficiency in MS Excel and the ability to wrangle data to generate insights for exec stakeholders.</li><li>Intermediate to expert proficiency in MS PowerPoint.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Subject matter expertise in cloud platforms and services including AWS, Azure, and GCP.</li><li>Knowledge of Cloud Billing systems is a plus</li></ul></ul><h3>Education</h3><ul><ul><li>BS in Computer Science, Economics, Finance, or equivalent experience.</li></ul></ul><h3>Experience</h3><ul><ul><li>5+ total years of relevant experience, preferably in FinOps/Cloud/IT/Management consulting or similar roles.</li></ul></ul><h3>Certifications</h3><ul><ul><li>Cloud certifications (e.g., AWS Cloud Practitioner or Solutions Architect) preferred.</li><li>Bonus points for Cloud Management Platform experience or certs (e.g., CloudHealth, Cloudability).</li><li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><ul><ul><li><b>Fluent, Bi-lingual (Spanish and English): interviews will be held in English. </b></li><li><b> Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</b></li><li><b>This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b></li><li>#LI-JR1</li><li>#LI-Remote</li></ul></ul>

Cloud Business Consultant

<b>Cloud - Sales Executive III- Remote- IN (Night Shift)</b> <b>Key Responsibilities:</b><b>Sales Strategy &amp; Execution</b>Identify and pursue new business opportunities for Public Cloud solutions and services.Develop and execute strategic sales plans to achieve and exceed revenue targets.Work closely with marketing, alliance, and technical teams to build go-to-market strategies. <b>Customer Engagement</b>Build and nurture relationships with key decision-makers and stakeholders in target accounts.Understand customer needs and pain points to propose tailored Public Cloud solutions.Lead the end-to-end sales cycle, including prospecting, solution presentation, negotiation, and closing deals. <b>Solution Expertise</b>Maintain in-depth knowledge of hyperscaler cloud platforms and services (AWS, Azure, GCP), AI and Security solutions, and how they integrate into customer environments.Stay updated on industry trends, competitive landscape, and emerging technologies to provide cutting-edge solutions.Act as a trusted advisor to clients, offering guidance on best practices and value-driven cloud adoption strategies. <b>Collaboration &amp; Partner Engagement</b>Collaborate with cloud provider teams (AWS, Microsoft, Google) and technology partners like Snowflake, Crowdstrike, PaloAlto to align on joint opportunities.Partner with internal technical and delivery teams to ensure customer satisfaction and solution delivery success. <b>Performance &amp; Reporting</b>Maintain an accurate and up-to-date sales pipeline using CRM tools.Provide regular forecasts and performance updates to leadership.Track and analyze sales metrics to continuously improve sales effectiveness. <b>Desired Skills &amp; Experience:</b>Must have 6+ Years of experience in Inside sales/business development/appointment generation role for enterprise accounts with any cloud services.Excellent communication skills (written &amp; verbal), relationship building ability with senior-level executives for opportunity generation.Presentation Skills: Ability to prepare and deliver compelling presentations to clients.Strong listening skills, objection handling, and articulation.An ability to take rejections without getting bogged down.Have an appetite to take on bigger milestones, eager to ask and learn more about cloud services.Empathy and the ability to understand customer needs. Solution-oriented sales approach instead of a transactional one.Self-confident, possess strong work ethics and are continually focused on improvement, innovation, and bottom-line results.<b>Negotiation:</b> Strong negotiation skills to close deals and manage contracts.<b>Pipeline Management:</b> Managing and maintaining a robust pipeline of sales opportunities.<b>Sales Forecasting:</b> Ability to predict future sales and prepare accordingly.

Cloud - Sales Executive III- Remote- IN (Night Shift)

Site Reliability Engineer / Observability Engineer<b>Public Cloud - Offerings and Delivery – Workforce Mgmt &amp; Delivery Ops /</b><b>Full - Time /</b><b>Remote</b>Rackspace is building up its Professional Services Center of Excellence on Application Performance Monitoring Suites.  If you enjoy solving complex business problems and can contribute to building next generation of modern applications for our customers helping them understand the connections between application performance, user experience and business outcomes creating amazing customer experiences, with modern interpretations of SRE, Observability using Datadog, New Relic, AppDynamics or Dynatrace, working with their suite of products and integrations, then join us!  Rackspace enables businesses to accelerate digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe Datadog, AppDynamics or New Relicwill be a large contributor to what we do, and we want talented, creative, and thoughtful individuals to join our team to shape Observability Engineering for our customers.<b>You Will:</b>Work       with customers and implement Observability solutionsBuild       and maintain scalable systems and robust automation that supports       engineering goals.Develop       and maintain monitoring tools, alerts, and dashboards to provide       visibility into system health and performanceProactively       gather and analyze both metric and log data from systems and applications       to perform anomaly detection, performance tuning, capacity planning and       fault isolation.Collaborate       with development teams to implement and deploy new features and       enhancements, ensuring they meet reliability, security and performance       standardsCollaborate       with team members to document and share solutions Maintain       a deep understanding of the customer’s business as well as their       technical environment Identifying       performance bottlenecks, identifying anomalous system behavior, and       resolving root cause of service issues<b>You Have:</b>Bachelor’s       degree in engineering/computer science or equivalentSenior-level       experience with Site Reliability Engineering, DevOps, Code level       application support and troubleshooting, AWS Infrastructure design,       implementation and optimization, Automation for deployment, scaling and       reliability.  Experience       with observability solutions tools like Splunk, Datadog, SignalFx, etc.Experience       deploying, maintaining and supporting software applications/services in       the AWS ecosystemProactive       approach to identifying problems and solutionsExperience       writing code with one or more interpreted languages such as Python, PHP,       Perl, Ruby,Linux  ShellExperience       with Terraform or Cloud Formation scriptingExperience       with configuration management tools like Ansible, Chef or PuppetExperience       with standard software development best practices and tools such as code       repositories (Git preferred)Experience       executing in an agile software development environmentGood       understanding of pricing/cost models across AWS services, especially       compute, storage, and database offeringsA       clear understanding of network &amp; system Management solutionsExcellent       organizational and project management skillsExcellent       communication, critical thinking &amp; analytical skills <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Site Reliability Engineer / Observability Engineer

Apply to Remote  Cyber Security Jobs in companies remotely and near you. New Remote  Cyber Security Jobs added daily.

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Cloud - Sales Executive III- Remote- IN (Night Shift) at Rackspace	Remote Full Time
Site Reliability Engineer / Observability Engineer at Rackspace	Remote Full Time

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