Process Engineer II - US

United States - RemoteUnited StatesNorth AmericaDecember 5, 2023

Job Summary: Defines, develops, and executes the most efficient operational process methods, runbooks, and procedures. Analyzes current operational processes to ensure they are consistent, compatible, and effective across functions and groups. Manage the Product Lifecycle Process. Recommends and implements improvements. Owns and drives documentation functionality across working groups, not responsible for providing content however. Responsible for tracking and frequently auditing processes and procedures. Works closely with Product leaders to drive process improvement.  Work Location: Remote

Key Responsibilities:

    • Generate AWS Account Management
    • Onboarding and Offboarding of AWS Accounts
    • Creation of AWS Accounts
    • Creation of cutomer accounts
    • Product and service level configuration changes
    • Maintaining and updating process documentation
    • Identifying process improvement opportunities
    • Interface with product mgmt team and other teams
    • Interface with AWS partner teams
    • Defines and develops the most efficient business process methods, runbooks, and procedures.
    • Assists with the development of process requirements, control plans, flow charts, and instructions.
    • Evaluates existing processes and recommends and implements improvements.
    • Prepares written documents, process workflow diagrams and business requirements.
    • Researches new solutions through leading industry standards for processes, software applications and systems.
    • Monitors the general technological environment and anticipates trends.


    • Requires expanded conceptual knowledge in own job discipline and broadens capabilities.
    • AWS Expereience
    • 5+ years relevant expereience
    • Discover your inner Racker: Racker Life
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $63,200- $84,200.The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $69,200-$92,300The anticipated starting pay range for California, New York City and Washington is: $75,800-$100,100Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.#LI-STORM#LI-DNIAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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