ION Group

<strong>The Role:</strong>
 

<p>Backstop Solutions Group, LLC seeks a Software Engineer in Chicago, IL</p>
<h3>Key Responsibilities:</h3>
<ul>
<li>Writes new software, makes modifications to existing software applications and modules with a focus on reducing latency and improving performance system.</li>
<li>Translates technical requirements and design documentation into application code and modules.</li>
<li>Helps maintain code quality, organization and automatization. Identifies bottlenecks and bugs and devise solutions to these problems.</li>
<li>Makes suggestions for problem solutions or software enhancements.</li>
<li>Creates and executes unit testing and integration testing ensuring modules meet requirements.</li>
<li>Contributes to the analysis of development requirements, provides design options and provide work breakdown and estimates of work.</li>
<li>Provided technical support to operations and other development teams. Interacts with QA to solve issues.</li>
<li>Creates and maintains technical documentation/manual related to assigned components to ensure supportability.</li>
<li>Uses disciplined software development processes, adhering to industry standards, software best practice guidelines and security and cybersecurity company policies.</li>
</ul>
<h3>Required Skills, Experience, and Qualifications:</h3><ul>
<li>Employer will accept a Master's degree in Computer Science, Software Engineering, or a related technical field. </li>
</ul>
<p><strong>Salary Range: </strong></p>

<p>The estimated salary range is $109,000 - $115,000. Salary is negotiable depending on experience and skills.</p>

<p>Medical/Vision, Dental, &amp; Retirement benefits available.  </p>

<p>Applicants who are interested in this position may apply at <a href="http://www.jobpostingtoday.com" rel="noopener noreferrer nofollow ugc" target="_blank">jobpostingtoday.com</a> Ref #73116.</p>

<p><strong>About us:</strong></p>

<p>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.</p>

<p>• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.</p>
<p>• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.</p>

<p>ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.</p>

<p>ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.</p>
<p>ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.</p>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Chicago

Software Engineer

Rackspace

We are looking for a <b>Software-focused Trainee</b> who treats AI as a powerful tool in their engineering toolkit. Instead of just "prompting," you will help us build the robust software systems that allow AI Agents to execute SQL, manage dbt models, and interact with data pipelines reliably.<b>Key Responsibilities</b><b>System      Integration:</b> Assist in building the "connectors" between      LLMs and real-world data tools (Airflow, dbt, Microsoft Fabric).<b>Reliable      Execution:</b> Help develop validation layers to ensure AI-generated code      (SQL/Python) is syntactically correct and follows governance standards.<b>Agentic      Workflows:</b> Support the implementation of multi-step reasoning cycles      (Plan-Act-Observe) using frameworks like LangGraph or CrewAI.<b>Infrastructure      Support:</b> Work with <b>Azure Functions</b> and <b>Container Apps</b> to      deploy and scale AI-driven microservices.<b>Evaluations      as Code:</b> Build automated test suites to benchmark agent performance      and detect regressions in reasoning.<b>Required Skills &amp; Qualifications</b><b>Strong      Software Engineering Foundation:</b> * Proficient in <b>Python</b> (focus      on clean code, modularity, and error handling).Solid       understanding of <b>Data Structures, Algorithms, and OOP</b>.Comfortable       with <b>Git</b> workflows and <b>RESTful API</b> consumption.<b>AI      Implementation Skills:</b>Hands-on       experience calling LLM APIs (OpenAI, Anthropic, or Azure AI).Practical       understanding of <b>Agentic AI</b> concepts: How agents use tools,       memory, and self-correction.Knowledge       of <b>Structured Outputs</b> (Pydantic/JSON schemas) to make AI outputs       machine-readable.<b>Data      Literacy:</b> Good command of <b>SQL</b>. You should be able to write and      debug complex queries manually before trying to automate them with AI.<b>Education:</b>      Final year student or recent graduate in CS, Software Engineering, or      related fields.<b>Preferred/Nice-to-have</b>Experience      with <b>Docker</b> or basic Cloud infrastructure (Azure/AWS).Familiarity      with <b>Asynchronous Programming</b> in Python (asyncio).Contribution      to open-source projects or a strong GitHub portfolio showing clean      software design.<b>Traits We Look For</b><b>Engineering      Rigor:</b> You care about edge cases, latency, and system reliability, not      just "cool" AI demos.<b>Problem-First      Mindset:</b> You look for the best engineering solution, even if it      sometimes means <i>not</i> using AI.<b>High      Learnability:</b> You can read a technical API doc or a new AI research      paper and translate it into working code quickly.<b>What You Will Gain</b>Mentorship      from Senior Engineers on building production-grade Agentic systems.Exposure      to the <b>Azure AI Foundry</b> ecosystem and enterprise-level DataOps.A      chance to be at the forefront of the shift from "Chat" to      "Autonomous Agents. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AI Engineer Trainee (Software-approach)

Shift : 6:30 PM – 3:30 AM IST)Job Summary:We are seeking a seasoned and strategic Project Manager IV to lead high-impact, enterprise-level initiatives across private cloud, infrastructure, and hybrid hosting environments. This role demands a visionary leader with deep technical expertise, exceptional stakeholder management, and a proven track record of delivering complex projects &amp; programs that align with organizational goals. The PM4 will mentor junior project managers, drive cross-functional alignment, and influence executive decision-making.Key Responsibilities: Lead strategic, multi-phase programs involving infrastructure modernization, cloud transformation, and enterprise hosting.Oversee program-level planning, execution, and governance across multiple workstreams and stakeholders.Partner with leadership, architecture, engineering, and operations teams to deliver business-critical outcomes.Manage high-complexity projects with broad scope, significant risk exposure, and cross-functional dependencies.Develop and maintain executive-level dashboards, program roadmaps, and risk mitigation strategies.Ensure compliance with enterprise governance, security, and regulatory standards.Facilitate SLT-level communications, steering committee updates, and executive escalations.Champion continuous improvement, agile adoption, and delivery excellence across the project lifecycle.Mentor and coach PM3s and junior project managers, fostering a culture of accountability and growth.Lead enterprise, customer‑facing infrastructure delivery programs with contractual, SLA, and financial accountability.Ensure predictable, on time delivery of complex infrastructure implementations while driving continuous improvement initiatives.  KnowledgeAdvanced understanding of project and program management methodologies (Agile, Waterfall, Hybrid).Expertise in Project &amp; Program management, resource planning, and financial tracking.Proficiency in tools such as MS Office Suite, Smartsheet, JIRA, ServiceNow, Power BI.Strong analytical skills to assess project health, forecast risks, and drive data-informed decisions.Excellent communication, negotiation, and conflict resolution skills.Ability to influence technical and non-technical teams, including C-level stakeholders.Deep understanding of IT infrastructure domains:·       Cloud Computing (Private/Public/Hybrid)·       Networking &amp; Security·       Virtualization &amp; Storage·       Operating Systems (Windows/Linux)·       Databases &amp; Backup SolutionsRequired Qualifications:Bachelor’s degree in computer science, Information Technology, or a related field. Minimum 12 years of project/program management experience, preferably in IT infrastructure or cloud environments. Proven success in leading enterprise-scale programs with global impact. Excellent communication, leadership, and stakeholder management skills. Flexibility to work in any shift as per project requirements.Required Certifications:PMP, PRINCE2 Practitioner, or equivalent certification.<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Project Manager IV – Implementation (R-22749)

The Senior Benefits Specialist – Americas supports the delivery, governance, and ongoing management of Rackspace’s benefits programs across the United States, Canada, Mexico, and Colombia. This role supports a multi-country employee population within a fast-paced, global environment and combines light administrative work with significant vendor, broker, and carrier management responsibilities.This position requires a dedicated benefits professional with strong technical expertise, sound judgment, and the ability to operate within established governance frameworks. The role partners closely with Global Benefits leadership and cross-functional teams to ensure aligned execution of benefits strategy. This is not a transactional or generalist HR role.<h3>Key Responsibilities</h3><ul><ul><li>Provide operational support for health, welfare, retirement, leave, and statutory benefits programs across the Americas region.</li><li>Manage employee benefits inquiries and escalations through the SNOW ticketing system, ensuring timely triage, resolution, and clear communication.</li><li>Serve as a primary point of contact for brokers, carriers, TPAs, PBMs, COBRA administrators, and leave vendors; actively manage escalations and hold vendors accountable to SLAs.</li><li>Support annual renewals by coordinating census data, reviewing pricing, validating assumptions, and partnering with leadership on recommendations.</li><li>Review vendor invoices, eligibility files, and claims reports for accuracy; coordinate corrections with Payroll and Finance as needed.</li><li>Ensure compliance with applicable legislation, including U.S. federal and state requirements (ERISA, ACA, COBRA, HIPAA, FMLA), Canadian provincial frameworks, and statutory programs in Mexico and Colombia.</li><li>Maintain compliance calendars and support audits, regulatory filings, and documentation standards.</li><li>Process limited benefits transactions in Workday and ensure data integrity across systems.</li><li>Collaborate closely with HRBPs, Payroll, Finance, Legal, AskHR, and Global Benefits leadership to support onboarding, terminations, mobility cases, and organizational changes.</li><li>Exercise sound judgment within established governance frameworks and seek leadership alignment before implementing policy or strategic changes.</li><li>Identify recurring service issues or process gaps and recommend improvements in coordination with leadership.</li><li>Stay current on evolving benefits legislation and market practices across the Americas through ongoing professional development and broker engagement.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>7+ years of progressive, dedicated benefits experience (not generalist HR).</li><li>Demonstrated experience managing vendors, renewals, escalations, and compliance-related activities.</li><li>Strong working knowledge of U.S. benefits legislation; exposure to Canada, Mexico, and Colombia preferred.</li><li>Experience supporting audits, regulatory filings, or compliance oversight activities.</li><li>Proven ability to collaborate effectively and operate within leadership-directed governance structures.</li><li>Strong communication skills and consistent follow-through.</li><li>Experience with Workday and ticketing systems (SNOW preferred).</li><li>High level of professionalism, discretion, and attention to detail.</li><li>CEBS, SHRM-SCP, CBP, or related professional certifications preferred.</li></ul></ul>$75,000 - $130,000 a yearOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $75,000/year in our lowest geographic market up to $130,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.#LI-AW2#LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Benefits Specialist (Remote - US)

Rackspace Technology is seeking a highly accomplished Lead Solution Architect, Analytics &amp; Al/ML to lead the design and sales of two critical solution portfolios: Generative AI/LLM solutions and Data modernization/Lakehouse architectures on AWS. This pivotal role requires mastery of both domains - leveraging generative AI capabilities (Amazon Q, Amazon Bedrock, QuickSight) to drive executive conversations and opportunity creation, while delivering enterprise data modernization through Lakehouse architectures using AWS native services (Glue, SageMaker Unified Studio) and leading platforms (Databricks on AWS, Snowflake on AWS). This is a presales role that demands cross-functional experience with proven ability to engage C-level stakeholders, drive top-of-funnel opportunity creation, and maintain comprehensive account ownership across the entire customer lifecycle. The ideal candidate will excel at both selling the vision of generative AI transformation and delivering the reality of enterprise data modernization, combining deep technical expertise with exceptional business acumen and executive presence.<b>Work Location</b>: United States of America/ Travel up to 25% per business requirements to customer sites and AWS events - If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home.·   If not located near an office, you may work 100% remotely. <b>Sponsorship</b>This role is not sponsorship eligible.Candidates need to be legally allowed to work in the US for any employer<h3>Responsibilities</h3><ul><ul><li><b>Strategic Leadership &amp; Opportunity Development</b></li><li>Drive top-of-funnel opportunity creation through two parallel tracks: engaging C-level stakeholders with generative AI demonstrations (Amazon Q, Amazon Bedrock) and identifying data modernization needs for Lakehouse transformations.</li><li>Lead the design and architecture of dual solution portfolios:</li><li>	  Generative AI Solutions: Amazon Bedrock implementations, Amazon Q deployments, QuickSight with Q capabilities, RAG 			     architectures, and custom LLM solutions.</li><li>	  Data Modernization: Enterprise Lakehouse architectures using AWS Glue, SageMaker Unified Studio, Databricks on AWS, and Snowflake on AWS.</li><li>Act as the trusted advisor, positioning generative AI as the transformational vision while grounding delivery in robust data platform modernization.</li><li>Develop compelling business cases that connect AI aspirations with practical data foundation requirements, demonstrating ROI across both portfolios.</li><li>Stay current with advancements in generative AI (foundation models, LLMs) and modern data architectures (Lakehouse patterns, data mesh, unified analytics).</li><li>Contribute to Rackspace's intellectual property through reference architectures covering both generative AI implementations and Lakehouse design patterns.</li><li>Mentor and provide leadership to Solution Architects by delegating work, guiding technical development, and fostering skill growth across both generative AI and data modernization solution areas.</li><li><b>Customer Engagement &amp; Solution Delivery</b></li><li>Serve as the primary technical lead orchestrating both generative AI discussions and data modernization programs for strategic accounts.</li><li>Build strategic relationships using two engagement models:</li><li>	 Executive Level: Amazon Q demonstrations, QuickSight analytics with generative BI, art-of-the-possible sessions.</li><li>	 Technical Level: Lakehouse architecture workshops, platform assessments (Databricks vs Snowflake vs AWS-native), migration planning.</li><li>Lead comprehensive consultative engagements that begin with generative AI vision (Amazon Q, Bedrock) and translate into concrete data modernization roadmaps.</li><li>Develop Statements of Work (SOWs) that balance innovative AI capabilities with foundational data platform requirements.</li><li>Guide customers through parallel journeys: generative AI adoption (POCs to production) and data platform modernization (legacy to Lakehouse).</li><li>Collaborate with sales teams to position both solution portfolios strategically based on customer maturity and needs.</li><li><b>Technical Excellence &amp; Market Awareness</b></li><li>Maintain deep expertise across both solution domains:</li><li>	Generative AI **: Amazon Bedrock, Amazon Q, QuickSight Q, SageMaker JumpStart, prompt engineering, RAG architectures, vector databases.</li><li>Data Platforms **: AWS Glue, SageMaker Unified Studio, Databricks on AWS, Snowflake on AWS, Redshift, EMR, Apache Iceberg, Delta Lake.</li><li>Position AWS solutions effectively against other cloud platforms' offerings in both generative AI (Azure OpenAI, Vertex AI) and data platforms (Azure Synapse, BigQuery)</li><li>Guide architectural decisions on build vs. buy for both Al capabilities and data platform components</li></ul></ul><h3>Required Experience</h3><ul><ul><li>Dual Expertise Required:</li><li>	Deep experience with generative AI technologies: Amazon Bedrock, Amazon Q, LLM architectures, RAG implementations.</li><li>	Proven track record delivering data modernization: Lakehouse architectures, Databricks and/or Snowflake implementations, AWS Glue/EMR deployments</li><li>A bachelor's degree in computer science, Data Science, Engineering, Mathematics, or a related technical field is required. At the manager’s discretion, additional relevant experience may substitute for the degree requirement. </li><li>A minimum of 12 years of enterprise solution architecture experience.</li><li>A minimum of 8 years of public cloud experience.</li><li>A minimum of 5 years as a senior-level architect or solutions leader with hands-on experience in both AI/ML and data platform modernization.</li><li>Demonstrated success in engaging C-level executives using generative AI demonstrations while delivering complex data platform transformations.</li><li>Strong understanding across the full spectrum:</li><li>	AI/ML: Generative AI, foundation models, LLMs, traditional ML, prompt engineering, fine-tuning.</li><li>	Data Platforms **: Lakehouse architectures, data mesh, ETL/ELT, streaming, data governance, data quality.</li><li>Proficiency in Python, SQL, and Spark with hands-on experience in:</li><li>	Generative AI: LangChain, vector databases, embedding models.</li><li>	Data Engineering: PySpark, Apache Iceberg/Delta Lake, orchestration tools.</li><li>A proven ability to articulate both visionary AI possibilities and practical data platform requirements to diverse audiences.</li></ul></ul><h3>Preferred Qualifications</h3><ul><ul><li>An advanced degree (Master's or PhD) in a relevant field</li><li>Experience with AWS professional services or AWS partner ecosystem across both Al and data domains</li><li>Presales experience</li><li>Hands-on experience with:</li><li>	Multiple Lakehouse platforms: Databricks, Snowflake, AWS-native (Glue + Athena + Redshift)</li><li>	Multiple Al platforms: AWS Bedrock, Azure OpenAI, Google Vertex Al</li><li>Industry certifications:</li><li>	AWS: Solutions Architect Professional, Machine Learning Specialty, Data Analytics Specialty</li><li>	Platform specific: Databricks Certified, Snowflake SnowPro</li><li>Experience with regulated industries requiring governance for both AI and data platforms</li><li>Track record building practices that deliver both generative AI solutions and data modernization programs</li><li>Published thought leadership in generative AI applications and/or modern data architectures</li></ul></ul><b>Work Location</b>: United States of America/ Travel up to 25% per business requirements to customer sites and AWS events - If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home.·   If not located near an office, you may work 100% remotely. <b>Sponsorship</b>This role is not sponsorship eligible.Candidates need to be legally allowed to work in the US for any employerOur compensation reflects the cost of labor across several US geographic markets. The total pay for this position ranges from $220,000/year in our lowest geographic market up to $269,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.#LI-AW1#LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lead Solution Architect, Analytics &amp; Al/ML

The Partner Sales Manager – North America (Microsoft Partnership) at Rackspace is the go-to leader for driving co-sell and joint sales success across the Americas. You will own the relationship with Microsoft sales and partner teams, turning alliance strategy into real pipeline, deals, and revenue growth. This role is all about connecting Rackspace solutions with Microsoft’s ecosystem, aligning teams, and executing joint motions that deliver measurable business impact across North America.<h3>Key Responsibilities</h3><ul><ul><li><b>Joint Offerings:</b></li><li>Define and promote Rackspace-Microsoft solutions that solve key customer challenges in North America.</li><li>Collaborate with solution and product teams to ensure offerings are sales-ready, market-ready, and positioned for success.</li><li><b>Joint Go-To-Market (GTM)</b></li><li>Drive co-selling opportunities with Microsoft field and partner teams across the region.</li><li>Lead account mapping to align Rackspace and Microsoft coverage, ensuring top accounts are jointly targeted.</li><li>Facilitate rep-to-rep interlocks to coordinate day-to-day sales motions and uncover cross-sell/upsell opportunities.</li><li>Conduct account planning and strategy workshops with joint sales teams to define engagement plans and win strategies.</li><li>Manage proactive opportunity tracking, identifying and prioritizing joint pursuits to maximize pipeline and accelerate deals.</li><li><b>Partner Incentives:</b></li><li>Leverage Microsoft co-sell programs and partner incentives to accelerate deals and maximize financial impact.</li><li>Track, optimize, and report incentive performance to ensure measurable results and compliance.</li><li><b>Co-Marketing:</b></li><li>Collaborate on regional campaigns, events, and demand-generation activities that fuel joint sales.</li><li>Highlight customer success stories and the impact of Rackspace-Microsoft solutions to drive awareness and adoption.</li><li><b>Enablement:</b></li><li>Equip Rackspace sellers and technical teams with the tools, playbooks, and training needed to win with Microsoft.</li><li>Share best practices and insights from joint deals to continually improve sales effectiveness.</li><li><b>Governance:</b></li><li>Maintain strong executive alignment with Microsoft counterparts across North America.</li><li>Lead quarterly business reviews, track KPIs, and ensure the alliance delivers on revenue and strategic objectives.</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Budget Management</li><li>Business/Sales Development Skills</li><li>Client/Customer Service</li><li>Digital Transformation</li><li>Negotiation Skills</li><li>Operational Strategy Skills</li><li>Platform/Technical Software Support</li><li>Process Improvement</li><li>Product Portfolio Management</li><li>Project Management</li><li>Sales Strategy Skills</li><li>Stakeholder Management (external/internal)</li><li>Technology Integration</li></ul></ul><h3>Experience and Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>5 - 11 years of experience in the field of role required</li></ul></ul>#LI-AW2#LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Partner Sales Manager – North America (Microsoft Partnership)

Rackspace Technology is seeking a highly accomplished Solution Director, Analytics &amp; Al/ML to lead the design and sales of two critical solution portfolios: Generative AI/LLM solutions and Data modernization/Lakehouse architectures on AWS. This pivotal role requires mastery of both domains - leveraging generative AI capabilities (Amazon Q, Amazon Bedrock, QuickSight) to drive executive conversations and opportunity creation, while delivering enterprise data modernization through Lakehouse architectures using AWS native services (Glue, SageMaker Unified Studio) and leading platforms (Databricks on AWS, Snowflake on AWS). This is a presales role that demands cross-functional experience with proven ability to engage C-level stakeholders, drive top-of-funnel opportunity creation, and maintain comprehensive account ownership across the entire customer lifecycle. The ideal candidate will excel at both selling the vision of generative AI transformation and delivering the reality of enterprise data modernization, combining deep technical expertise with exceptional business acumen and executive presence.<b>Work Location</b>: United States of America/ Travel up to 25% per business requirements to customer sites and AWS events - If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home.·   If not located near an office, you may work 100% remotely. <b>Sponsorship</b>This role is not sponsorship eligible.Candidates need to be legally allowed to work in the US for any employer<h3>Responsibilities</h3><ul><ul><li><b>Strategic Leadership &amp; Opportunity Development</b></li><li>Drive top-of-funnel opportunity creation through two parallel tracks: engaging C-level stakeholders with generative AI demonstrations (Amazon Q, Amazon Bedrock) and identifying data modernization needs for Lakehouse transformations.</li><li>Lead the design and architecture of dual solution portfolios:</li><li>	  Generative AI Solutions: Amazon Bedrock implementations, Amazon Q deployments, QuickSight with Q capabilities, RAG 			     architectures, and custom LLM solutions.</li><li>	  Data Modernization: Enterprise Lakehouse architectures using AWS Glue, SageMaker Unified Studio, Databricks on AWS, and Snowflake on AWS.</li><li>Act as the trusted advisor, positioning generative AI as the transformational vision while grounding delivery in robust data platform modernization.</li><li>Develop compelling business cases that connect AI aspirations with practical data foundation requirements, demonstrating ROI across both portfolios.</li><li>Stay current with advancements in generative AI (foundation models, LLMs) and modern data architectures (Lakehouse patterns, data mesh, unified analytics).</li><li>Contribute to Rackspace's intellectual property through reference architectures covering both generative AI implementations and Lakehouse design patterns.</li><li>Mentor and provide leadership to Solution Architects by guiding technical development and fostering skill growth across both generative AI and data modernization solution areas.</li><li><b>Customer Engagement &amp; Solution Delivery</b></li><li>Serve as the primary technical lead orchestrating both generative AI discussions and data modernization programs for strategic accounts.</li><li>Build strategic relationships using two engagement models:</li><li>	 Executive Level: Amazon Q demonstrations, QuickSight analytics with generative BI, art-of-the-possible sessions.</li><li>	 Technical Level: Lakehouse architecture workshops, platform assessments (Databricks vs Snowflake vs AWS-native), migration planning.</li><li>Lead comprehensive consultative engagements that begin with generative AI vision (Amazon Q, Bedrock) and translate into concrete data modernization roadmaps.</li><li>Develop proposals that balance innovative AI capabilities with foundational data platform requirements.</li><li>Guide customers through parallel journeys: generative AI adoption (POCs to production) and data platform modernization (legacy to Lakehouse).</li><li>Collaborate with sales teams to position both solution portfolios strategically based on customer maturity and needs.</li><li><b>Technical Excellence &amp; Market Awareness</b></li><li>Maintain deep expertise across both solution domains:</li><li>	Generative AI **: Amazon Bedrock, Amazon Q, QuickSight Q, SageMaker JumpStart, prompt engineering, RAG architectures, vector databases.</li><li>Data Platforms **: AWS Glue, SageMaker Unified Studio, Databricks on AWS, Snowflake on AWS, Redshift, EMR, Apache Iceberg, Delta Lake.</li><li>Position AWS solutions effectively against other cloud platforms' offerings in both generative AI (Azure OpenAI, Vertex AI) and data platforms (Azure Synapse, BigQuery)</li><li>Guide architectural decisions on build vs. buy for both Al capabilities and data platform components</li></ul></ul><h3>Required Experience</h3><ul><ul><li>Dual Expertise Required:</li><li>	Deep experience with generative AI technologies: Amazon Bedrock, Amazon Q, LLM architectures, RAG implementations.</li><li>	Proven track record delivering data modernization: Lakehouse architectures, Databricks and/or Snowflake implementations, AWS Glue/EMR deployments</li><li>A bachelor's degree in computer science, Data Science, Engineering, Mathematics, or a related technical field is required. At the manager’s discretion, additional relevant experience may substitute for the degree requirement. </li><li>A minimum of 15 years of enterprise solution architecture experience.</li><li>A minimum of 8 years of public cloud experience.</li><li>A minimum of 5 years as a senior-level architect or solutions leader with hands-on experience in both AI/ML and data platform modernization.</li><li>Proven Presales/Sales Engineering experience.</li><li>Demonstrated success in engaging C-level executives using generative AI demonstrations while delivering complex data platform transformations.</li><li>Strong understanding across the full spectrum:</li><li>	AI/ML: Generative AI, foundation models, LLMs, traditional ML, prompt engineering, fine-tuning.</li><li>	Data Platforms **: Lakehouse architectures, data mesh, ETL/ELT, streaming, data governance, data quality.</li><li>Proficiency in Python, SQL, and Spark with hands-on experience in:</li><li>	Generative AI: LangChain, vector databases, embedding models.</li><li>	Data Engineering: PySpark, Apache Iceberg/Delta Lake, orchestration tools.</li><li>A proven ability to articulate both visionary AI possibilities and practical data platform requirements to diverse audiences.</li></ul></ul><h3>Preferred Qualifications</h3><ul><ul><li>An advanced degree (Master's or PhD) in a relevant field</li><li>Experience with AWS professional services or AWS partner ecosystem across both Al and data domains</li><li>Hands-on experience with:</li><li>	Multiple Lakehouse platforms: Databricks, Snowflake, AWS-native (Glue + Athena + Redshift)</li><li>	Multiple Al platforms: AWS Bedrock, Azure OpenAI, Google Vertex Al</li><li>Industry certifications:</li><li>	AWS: Solutions Architect Professional, Machine Learning Specialty, Data Analytics Specialty</li><li>	Platform specific: Databricks Certified, Snowflake SnowPro</li><li>Experience with regulated industries requiring governance for both AI and data platforms</li><li>Track record building practices that deliver both generative AI solutions and data modernization programs</li><li>Published thought leadership in generative AI applications and/or modern data architectures</li></ul></ul><b>Work Location</b>: United States of America/ Travel up to 25% per business requirements to customer sites and AWS events - If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home.·   If not located near an office, you may work 100% remotely. <b>Sponsorship</b>This role is not sponsorship eligible.Candidates need to be legally allowed to work in the US for any employerOur compensation reflects the cost of labor across several US geographic markets. The total pay for this position ranges from $277,000/year in our lowest geographic market up to $338,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.#LI-AW1#LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Solution Director, Analytics &amp; Al/ML

We are looking for a Senior Cloud Architect specializing in Azure who is experienced at leading application migration assessments, cloud readiness evaluations, and delivering high-quality architectural designs. The successful candidate will have expertise in <b>Azure, networking, security, IAM, Kubernetes (AKS), containers, Azure App Service, DevOps practices, and GitHub Actions.</b> This role requires strong analytical abilities, proactive communication, and outstanding soft skills to effectively engage with stakeholders and teams. <b>Work Location</b>: United States of America - If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home.·   If not located near an office, you may work 100% remotely. <h3>Responsibilities: </h3><ul><ul><li>Conduct comprehensive application migration and cloud readiness assessments. </li><li>Lead high-level and detailed architectural designs covering Azure Well Architected Framework pillars and application modernization requirements. </li><li>Facilitate requirement-gathering workshops, clearly translating business and technical requirements into actionable design documents. </li><li>Develop and present Total Cost of Ownership (TCO) calculations and migration cost analyses to stakeholders. </li><li>Provide expert guidance and leadership throughout cloud migration and modernization projects, ensuring alignment with architectural best practices. </li><li>Collaborate proactively with cross-functional teams, including engineers, developers, project managers, and business stakeholders. </li><li>Ensure clear, concise, and proactive communication across all levels of the organization. </li><li>Travel up to 15% domestically</li></ul></ul><h3> Skills and Experience:</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in a field related to the role. At the manager’s discretion, additional relevant experience may substitute for the degree requirement</li><li>A minimum of 8 years of proven experience as a Cloud Architect, specifically in application migrations and modernizations within Azure environments. </li><li>Deep technical knowledge in Azure Cloud services, networking, security frameworks, Identity and Access Management (IAM), Kubernetes (AKS), container technologies, and Azure App Service. </li><li>Strong hands-on experience with DevOps practices and CI/CD using GitHub Actions or similar tool. </li><li>Demonstrable ability to conduct effective cloud assessments and translate business needs into high-quality architectural designs. </li><li>Exceptional soft skills, including clear communication, proactive engagement, and effective teamwork. </li></ul></ul><h3>Preferred Qualifications: </h3><ul><ul><li>Relevant Azure certifications (e.g., Azure Solutions Architect Expert, Azure Security Engineer Associate). </li><li>Familiarity with Agile methodologies and frameworks. </li></ul></ul>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,000/year in our lowest geographic market up to $158,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.<b>Work Location</b>: United States of America - If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home.·   If not located near an office, you may work 100% remotely. #LI-AW1#LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cloud Architect (Azure)

<h3>Role Purpose</h3><ul><ul><li>Enable enterprise customers to operationalize AI workloads by deploying and optimizing model-serving platforms (e.g., NVIDIA Triton, vLLM, KServe) within Rackspace’s Private Cloud and Hybrid environments.</li><li>This role bridges AI engineering and platform operations, ensuring secure, scalable, and cost-efficient inference services.</li></ul></ul><h3>Key Responsibilities : - </h3><ul><ul><li><b>Model Deployment &amp; Optimization </b></li><li>Package and deploy ML/LLM models on Triton, vLLM, or KServe within Kubernetes clusters.</li><li>Tune performance (batching, KV-cache, TensorRT optimizations) for latency and throughput SLAs.</li><li><b>Platform Integration </b></li><li>Work with VMware VCF9, NSX-T, and vSAN ESA to ensure GPU resource allocation and multi-tenancy.</li><li>Implement RBAC, encryption, and compliance controls for sovereign/private cloud customers.</li><li><b>API &amp; Service Enablement </b></li><li>Integrate models with Rackspace’s Unified Inference API and API Gateway for multi-tenant routing.</li><li>Support RAG and agentic workflows by connecting to vector databases and context stores.</li><li><b>Observability &amp; FinOps </b></li><li>Configure telemetry for GPU utilization, request tracing, and error monitoring.</li><li>Collaborate with FinOps to enable usage metering and chargeback reporting.</li><li><b>Customer Engineering Support </b></li><li>Assist solution architects in onboarding customers, creating reference patterns for BFSI, Healthcare, and other verticals.</li><li>Provide troubleshooting and performance benchmarking guidance.</li><li><b>Continuous Improvement </b></li><li>Stay current with emerging model-serving frameworks and GPU acceleration techniques.</li><li>Contribute to reusable Helm charts, operators, and automation scripts.</li></ul></ul><h3>Required Skills &amp; Experience</h3><ul><ul><li>Hands-on experience with <b>NVIDIA Triton</b>, <b>vLLM</b>, or similar serving stacks.</li><li>Strong knowledge of <b>Kubernetes</b>, <b>GPU scheduling</b>, and <b>CUDA/MIG</b>.</li><li>Familiarity with <b>VMware VCF9</b>, NSX-T networking, and vSAN storage classes.</li><li>Proficiency in <b>Python</b> and containerization (Docker).</li><li>Understanding of <b>observability stacks</b> (Prometheus, Grafana) and <b>FinOps principles</b>.</li><li>Exposure to <b>RAG architectures</b>, vector DBs, and secure multi-tenant environments.</li><li>Excellent problem-solving and customer-facing communication skills.</li></ul></ul><h3>Preferred Certifications</h3><ul><ul><li>NVIDIA Certified Professional (AI/ML)</li><li>Kubernetes Administrator (CKA)</li><li>VMware VCF Specialist</li><li>Rackspace AI Foundations (internal)</li></ul></ul><h3>KPI's</h3><ul><ul><li>Model deployment success rate and SLA compliance.</li><li>Latency/throughput benchmarks per SKU.</li><li>Customer satisfaction (NPS) for AI services.</li><li>Efficiency in GPU utilization and cost optimization.</li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel</h3><ul><ul><li>As per business needs</li></ul></ul><h3>About Rackspace Technology</h3><ul><ul><li>We are the multicloud solutions experts. </li><li>We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. </li><li>We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. </li><li>Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. </li><li>Join us on our mission to embrace technology, empower customers and deliver the future.</li></ul></ul><h3>More on Rackspace Technology</h3><ul><ul><li>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. </li><li>We bring our whole selves to work every day. </li><li>And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. </li><li>We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. </li><li>If you have a disability or special need that requires accommodation, please let us know.</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AI Model Serving Specialist

<b>Senior Backend Developer </b>(Working Days: Sunday to Thursday)Timing: 1 to 10 pm ISTExperience Range: 8 to 14 YearsWork Location: Remote (India)<b>Role Summary</b>Build robust Django/DRF services and APIs for CMP, with clean domain models, secure operations, and tight orchestration integration.<b>Key Responsibilities</b>·       Design REST/GraphQL endpoints, serializers, permissions, and pagination.·       Implement domain logic, idempotent operations, audit logging, rate limiting.·       Integrate with Airflow (events/callbacks/webhooks) and authN/Z (OIDC/JWT).<b>Required Skills</b>·       Python, Django/DRF, Postgres/Redis; API-first development and testing (pytest).·       SSDLC/OWASP, schema design, performance profiling/caching.·       Private cloud integration (IaaS/PaaS/DBaaS), multi-tenant isolation.·       PostgreSQL primary development; MS SQL interop and data exchange.<b>KPIs / Success Measures</b> API latency/availability, error rates, defect escape rate, coverage, throughput.<b>Tools / Tech</b>Python, Django/DRF, PostgreSQL, MS SQL Server, Redis, Celery (optional), pytest<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Software Developer IV-IN (Backend Development Python Django/DRF)

<b>Role</b>: Sr Technical Writer<b>Experience Level</b>: 8 to 14 yrs<b>Shift Timing</b>: 1 pm to 10 pm IST<b>Shift Days</b>: Sunday to Thursday<b>Role Summary</b>Produce accurate, developer- and operator-friendly CMP documentation: API specs, runbooks, onboarding, and ADRs—aligned with docs-as-code.<b>Key Responsibilities</b>·       Maintain API docs (OpenAPI), SDK examples, and usage guides.·       Document architecture, ADRs, operational playbooks/runbooks.·       Write release notes and UI help; enforce doc standards and versioning.<b>Required Skills</b>·       Technical writing for developer platforms; Markdown/docs-as-code.·       Read code (Python/TypeScript) and interpret API contracts.·       Private cloud operational models (IaaS/PaaS/DBaaS, networking, IAM/PAM).·       Document PostgreSQL/MS SQL operational procedures.<b>KPIs / Success Measures</b>  Documentation completeness/accuracy, onboarding time reduction, support deflection.<b>Tools / Tech</b>Markdown, MkDocs/Docusaurus, OpenAPI/Swagger, Mermaid/PlantUML, GitLab<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sr Technical Writer

Role SummaryLead automated testing across UI, API, and orchestration, embedding quality gates in GitLab pipelines.Experience: 10+years<h3>Key Responsibilities</h3><ul><ul><li>Define strategy; build maintainable UI/API automation and contract tests.</li><li>Integrate performance/security tests; ensure flake-free CI.</li><li>Provide quality/risk dashboards; coach QE team.</li></ul></ul><h3>Required Skills</h3><ul><ul><li>Test automation (TypeScript/JS/Python), Cypress/Playwright, pytest.</li><li>Contract testing (e.g., PACT), performance testing (k6/Locust/JMeter).</li><li>Private cloud scenario design (provisioning, policies, approvals).</li><li>DB validation for PostgreSQL/MS SQL operations and migrations.</li></ul></ul><h3>KPIs / Success Measures</h3><ul><ul><li>Automation coverage, pipeline pass rate, escaped defects, flakiness trend.</li></ul></ul><h3>Tools / Tech</h3><ul><ul><li>Cypress/Playwright, Jest, pytest, k6/Locust, Pact, GitLab CI</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Automation Tester (Working Days: Sunday to Thursday)

Role SummaryBuild and operate Airflow DAGs and Python connectors to automate private cloud resource provisioning/lifecycle exposed through the CMP.Experience: 10+years<h3>Key Responsibilities</h3><ul><ul><li>Develop Python operators/hooks for cloud/service-catalog APIs.</li><li>Design reliable DAGs with idempotency, retries, compensations, and SLAs.</li><li>Package/deploy on K8s; monitor runs; collaborate with Backend &amp; DevOps.</li></ul></ul><h3>Required Skills</h3><ul><ul><li>Python, Airflow, REST/GraphQL integration; K8s fundamentals and secrets.</li><li>DevSecOps integration (SAST/DAST), logging/metrics/tracing of workflows.</li><li>Private cloud APIs (IaaS/PaaS/DBaaS), multi-tenant/shared services automation.</li><li>PostgreSQL/MS SQL provisioning, access/roles, schema operations.</li></ul></ul><h3>KPIs / Success Measures</h3><ul><ul><li>Run success rate, mean duration, failure MTTR, % automation, drift reduction.</li></ul></ul><h3>Tools / Tech</h3><ul><ul><li>Python, Airflow, Kubernetes, Helm, GitLab CI, Prometheus/Grafana, ELK, Vault, PostgreSQL, MS SQL Server</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Cloud Automation Engineer (Working Days: Sunday to Thursday)

Role SummaryImplement/operate CMP CI/CD, environments, and platform tooling to enable rapid, safe, secure deliveries.Experience: 10+years<h3>Key Responsibilities</h3><ul><ul><li>Build reusable GitLab pipelines, runners, and templates.</li><li>Manage K8s manifests/Helm; provision infra with Terraform.</li><li>Integrate security scans, SBOM, image signing; progressive delivery.</li><li>Operate release health telemetry; automate rollback/safe-guardrails.</li></ul></ul><h3>Required Skills</h3><ul><ul><li>GitLab CI/CD, Kubernetes/Helm, Terraform; Bash/Python; secrets management.</li><li>DevSecOps tooling integration and supply-chain security.</li><li>Private cloud provisioning and shared-service CI/CD.</li><li>PostgreSQL/MS SQL migrations/backups embedded in pipelines.</li></ul></ul><h3>KPIs / Success Measures</h3><ul><ul><li>Pipeline success rate, deployment frequency, change failure rate, MTTR, pipeline cost.</li></ul></ul><h3>Tools / Tech</h3><ul><ul><li>GitLab, Helm, Terraform, ArgoCD/Flux (optional), Trivy, Cosign, SonarQube, PostgreSQL, MS SQL Server</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior DevOps Engineer (Working Days: Sunday to Thursday)

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field</li><li>Leads others to solve complex problems</li><li>Works independently, with guidance in only the most complex situations</li><li>May provide functional leadership to teams or projects</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads a defined sales process for all Rackspace solutions.</li><li>Cultivates new business opportunities for new and/or existing accounts.</li><li>Meets with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced knowledgeable in professional sales training and sales process</li><li>Advanced understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Advanced knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>8 - 11 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 Our compensation reflects the cost of labor across several US geographic markets. The pay for this position ranges from 114400 Min/year in our lowest geographic market up to 201,410 Max/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sales Executive IV - Midwest

The Senior Client Partner is responsible for all client interactions for a portfolio of accounts. The role collaborates with their GTM and Delivery teams to devise account strategies and manage client relationships in line with these strategies. Typically, the role oversees a single account or a segment of a large account, which generates significant revenue. The Senior Client Partner helps to build the RXT brand as the preferred consulting partner for cloud transformation projects, spanning business and technology. This role will be dedicated to delivering exceptional outcomes for RXT clients, thereby expanding existing accounts and facilitating access to new ones. The role will also deliver solutions that further develop RXT’s transformation story and build on RXT’s strong foundation. The role is responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field</li><li>Proactively identifies and solves problems that impact the management and direction of the business</li><li>Contributes to the development of the organizational function strategy or product or business strategy</li><li>Progression to this level is typically restricted on the basis of individual capabilities and business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Achieve bookings via ACV and TCV targets.</li><li>Directly accountable for significant revenue generation.</li><li>Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates).</li><li>Oversight and governance of delivery excellence for active engagements at accounts.</li><li>Client satisfaction surveys.</li><li>People Management: provide guidance, supervision, and coaching to team members assigned to projects on the account. Drive employee satisfaction within community of consultants working on the account(s).</li><li>Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration.</li><li>Financial Management: oversee the financial performance vs targets of the account.</li><li>Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting.</li><li>Public Relations: promote RXT in the market by attending / speaking at industry events, panels, etc.</li><li>The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client. Engage and coordinate with partners and/ or vendors to drive select deals through vendor-based opportunities, engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support high-value services opportunities, and participate in regional sales governance processes and Deal Clinics to profile opportunities.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledge in professional sales training and sales process</li><li>Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Cross-selling/Up-selling</li><li>Customer Relationship Management</li><li>Data Analysis</li><li>Leadership</li><li>Negotiation Skills</li><li>Pipeline Management</li><li>Presentation Building</li><li>Proposal Drafting</li><li>Public Speaking</li><li>Sales Strategy Skills</li><li>Salesforce CRM Software Skills</li><li>SOW Review/Update</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>15+ years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Occasional domestic/international travel, less than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 Our compensation reflects the cost of labor across several US geographic markets. The pay for this position ranges from 163,00 Min/year in our lowest geographic market up to 239,030 Max/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Client Partner - West Coast

Rackspace is at an inflection point. AI is no longer a supporting theme — it is the central strategic lever for how we operate, compete, and grow. This role exists because AI requires more than executive sponsorship; it requires a full-time operator with authority, financial accountability, and the discipline to convert narrative into measurable impact.The Chief AI Officer will own four interconnected mandates: driving internal productivity and cost discipline, building monetizable customer AI offerings, maintaining strategic market intelligence, and incubating focused AI IP through a lean Labs function. This is a P&amp;L-accountable role with cross-functional authority across IT, Product, Engineering, and Delivery — and compensation tied directly to outcomes. Reports directly to the CEO.<b>KEY RESPONSIBILITIES</b><h3>1. Internal Productivity and Cost Discipline</h3><ul><ul><li>Own and drive engineering productivity lift targets, measured through cycle time, code velocity, and defect reduction</li><li>Lead AI-driven cost reduction initiatives across IT and support functions</li><li>Conduct a full audit and rationalization of Rackspace's AI licensing footprint, eliminating duplicative programs and spend</li><li>Report quarterly on quantified productivity gains with results tied directly to compensation milestones</li></ul></ul><h3>2. Customer AI Offerings and Sales Plays</h3><ul><ul><li>Define and launch 3–5 standardized AI sales plays segmented by vertical and workload within the first 6 months</li><li>Translate Rackspace's private cloud and AI runtime capabilities into packaged go-to-market motions</li><li>Embed AI positioning into key partner relationships including VMware, Palantir, Uniphore, and Rubrik</li><li>Equip the Sales organization with clear AI messaging, competitive framing, and active deal support</li><li>Establish tracking infrastructure for AI-influenced pipeline and revenue attribution</li></ul></ul><h3>3. Market Intelligence and Strategic Translation</h3><ul><ul><li>Monitor model releases, inference economics, developer ecosystem shifts, and AI governance developments on a continuous basis</li><li>Translate market shifts into concrete strategy adjustments within 30–60 days of identification</li><li>Advise the CEO, marketing leadership, and Board on AI competitive positioning and narrative</li><li>Drive AI messaging alignment across earnings communications, analyst relations, and partner narratives</li><li>Deliver a formal competitive brief to the CEO and Board on a quarterly cadence</li></ul></ul><h3>4. AI Labs and Incubation</h3><ul><ul><li>Lead a lean AI Labs function with a bias toward speed and commercial relevance</li><li>Incubate 1–2 focused, defensible IP assets per year aligned to GTM priorities</li><li>Apply rigorous ROI discipline — kill low-return experiments quickly and reallocate resources</li><li>Ensure Labs output directly supports customer-facing revenue strategy, not standalone research</li></ul></ul><h3>Required Qualifications</h3><ul><ul><li>Bachelor's degree in Computer Science, Engineering, Mathematics, or related technical field required</li><li>Advanced degree (Master's or PhD) in AI, Machine Learning, Computer Science, or related field strongly preferred</li><li>15+ years of progressive technology leadership, with at least 7 years in senior roles operating at the intersection of AI, cloud infrastructure, and commercial strategy</li><li>Demonstrated track record of translating AI initiatives into quantifiable business outcomes — revenue generated, costs reduced, efficiency delivered</li><li>Experience operating in or alongside managed services, cloud, or enterprise infrastructure businesses strongly preferred</li><li>Prior P&amp;L ownership or accountability for a business unit, product line, or cost center</li><li>Deep fluency in the current AI landscape: foundation models, inference infrastructure, agent frameworks, AI governance, and enterprise deployment patterns</li><li>Ability to operate simultaneously as strategist, operator, and commercial leader — without losing effectiveness in any mode</li><li>Strong executive communication skills; able to advise a Board, align a sales force, and challenge an engineering team in the same week</li><li>Financial discipline: comfortable building business cases, owning targets, and reporting results with rigor</li><li>Partner ecosystem fluency, particularly with hyperscalers, infrastructure ISVs, and AI platform vendors</li><li>Comfortable making decisions with incomplete information in a fast-moving market</li><li>Earns cross-functional trust quickly; can lead without direct control</li><li>Holds themselves and their team to high standards; ties effort to outcomes relentlessly</li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SVP, Chief AI Officer

Senior Licensing Manager Shift : Shift  (6:30 PM – 3:30 AM IST)Job Summary:We are seeking a highly experienced and detail-oriented <b>Senior Licensing Manager </b>to oversee the procurement, compliance, optimization, and renewal of software licenses across the organization. This role is critical in ensuring the cost‑effective use of software assets, maintaining adherence to vendor licensing agreements, and upholding internal IT governance standards.The Senior License Manager will ensure full alignment with contractual entitlements, lead audit and compliance activities, and drive SAM (Software Asset Management) excellence across both on‑premises and cloud environments.This role will collaborate closely with Procurement, IT, Finance, Legal, and Vendor Management teams to manage the complete lifecycle of Tier 1 and Tier 2 software publishers, including Microsoft, Oracle, VMware, Adobe, and others—while ensuring accurate tracking, reporting, and optimization of software assets.Key Responsibilities:·       Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix).·       Ensure alignment with contractual terms and internal usage policies.·       Coordinate internal audits and support vendor audits with accurate license data.·       Track license entitlements, deployments, and usage throughout the software lifecycle.·       Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow).·       Work with IT operations to identify underused or overutilized assets for optimization.·       Support license procurement and renewal processes in collaboration with procurement and legal teams.·       Interpret complex license agreements and advise on best practices for use.·       Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations.·       Prepare usage reports, license position summaries, and compliance dashboards.·       Recommend cost-saving opportunities by identifying redundant or unused licenses.·       Support internal chargeback processes for license usage reporting.·       Contribute to the refinement and automation of software license tracking processes.·       Assist in developing standard operating procedures and knowledge base documentation. Knowledge·       Expert-level Microsoft Excel skills: Pivot Tables, Power Query, XLOOKUP, INDEX/MATCH, logic modeling, and advanced formulas.·       Proven ability to develop large-scale licensing models in both manual Excel-driven environments and SAM tool–enabled environments.·       Deep understanding of Microsoft, Oracle, VMware, Adobe, and other vendor licensing models.·       Knowledge of cloud licensing: M365, Azure, AWS consumption models.·       Understanding of virtualization technologies and their licensing impact (VMware, Hyper‑V).·       Strong analytical, reporting, and data validation skills.·       Strong communication and stakeholder management capabilities.<h3>Required Qualification</h3><ul><ul><li>Bachelor's degree in IT, Business Administration, or a related field.</li><li>Minimum 5–7 years of experience in software license management or software asset management (SAM).</li><li>Strong knowledge of license models (e.g., Microsoft, VMware, Oracle, Adobe).</li><li>Familiarity with software asset management platforms (e.g., ServiceNow, Snow, Flexera).</li><li>Understanding of ITIL practices and software lifecycle concepts.</li><li>Intermediate to advanced Excel skills, including strong command over formulas, logic, and data analysis.</li><li>Ability to analyze large datasets and prepare reports.</li><li>Good negotiation and communication skills for working with vendors and stakeholders.</li>Preferred Qualifications:<li>Certifications such as Microsoft SAM, ITIL Foundation, ISO 19770, or CSAM (Certified Software Asset Manager).</li><li>Experience with cloud licensing models (e.g., Office 365, Azure, AWS).</li><li>Exposure to compliance audits and true-up processes.</li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Licensing Manager

<b>About the Role</b> We are seeking an experienced <b>Azure Managed Cloud Engineer L3</b> to support and manage a complex, security-focused Microsoft Azure environment under Rackspace’s managed services portfolio for ADGM. The ideal candidate will have strong hands-on experience in Microsoft Azure infrastructure, networking, PaaS services, and security architecture—particularly in highly regulated environments where traffic inspection, private connectivity, and layered security controls are mandatory. <h3>Key Responsibilities </h3><ul><ul><li>Manage and support a production Azure environment hosting critical financial workloads. </li>Operate and optimize Azure compute services including: <li>Azure Kubernetes Service (AKS) </li><li>Azure App Services </li><li>Azure Logic Apps </li><li>Azure Function Apps </li><li>Azure Virtual Machines (IaaS) </li>Support and manage Azure data services including: <li>Azure PostgreSQL </li><li>Azure Cosmos DB </li><li>Azure SQL Database </li><li>Azure Storage Accounts </li>Maintain and troubleshoot secure network architecture where: <li>All Azure traffic is routed via NVAs using User Defined Routes (UDRs). </li><li>Network Virtual Appliances (NVAs) perform centralized traffic inspection. </li>Manage Azure Application Gateway (WAF + L7 Load Balancer) used to securely expose applications externally. Design, configure, and troubleshoot Private Endpoints and Private DNS Zones for all PaaS services. Ensure secure east-west and north-south traffic flow within a hub-and-spoke topology. Support incident management, root cause analysis, and performance optimization. Implement and maintain monitoring, logging, and operational excellence standards. Work closely with ADGM stakeholders and Rackspace internal teams to deliver SLA-driven managed services. </ul></ul><h3>Required Technical Skills </h3><ul><ul><li><b>Azure Compute</b> </li><li>Strong hands-on experience with AKS (networking, ingress, scaling, troubleshooting). </li><li>Experience managing Azure App Services, Logic Apps, and Function Apps in production. </li><li>Solid understanding of IaaS VM management and OS-level troubleshooting. </li><li><b>Azure Data Services</b> </li><li>Operational experience with Azure PostgreSQL, Cosmos DB, Azure SQL. </li><li>Backup, HA/DR concepts, performance tuning, and connectivity troubleshooting. </li><li>Understanding of storage accounts (Blob, File, performance tiers, security). </li><li><b>Networking &amp; Security (Critical)</b> </li><li>Deep understanding of: </li><li>Hub-and-spoke Azure networking models. </li><li>User Defined Routes (UDRs). </li><li>Network Virtual Appliances (NVAs). </li><li>Experience managing Azure Application Gateway with WAF policies. </li><li>Strong practical experience with: </li><li>Private Endpoints </li><li>Private DNS Zones </li><li>Service endpoint vs Private Endpoint architecture decisions </li><li>PaaS isolation and secure connectivity patterns </li><li><b>Security &amp; Compliance</b> </li><li>Understanding of enterprise-grade security controls in regulated environments. </li><li>Knowledge of zero-trust networking concepts. </li><li>Familiarity with Azure RBAC, Managed Identities, and Key Vault integrations. </li></ul></ul><h3>Preferred Qualifications </h3><ul><ul><li>Microsoft Azure certifications (AZ-104, AZ-305, or equivalent). </li><li>Experience in financial services or regulated environments. </li><li>Familiarity with ITIL-based managed service operations. Patch, Incident or Change Management. </li><li>Scripting/automation skills (PowerShell, Azure CLI, Terraform). </li></ul></ul><h3>What We’re Looking For</h3><ul><ul><li>Strong troubleshooting mindset across networking, compute, and platform services. </li><li>Ability to understand and visualize complex traffic flows. </li><li>Clear communication skills for working with enterprise stakeholders. </li><li>Experience supporting production environments with strict SLAs. </li><li>Ownership mentality and proactive operational thinking. </li><li>If you are passionate about Azure, secure architecture, and operating mission-critical environments, we would love to hear from you. </li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Azure Cloud Engineer III - IN

JOB DESCRIPTION:   We are seeking a Professional Services Senior Project Manager to lead, control and manage Professional Services projects from initiation through delivery for complex client engagements.  Builds and manages the relationship with key stakeholders – customer, supplier and in Rackspace.  Maintains commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems.  Unites and provides direction to internal and external technical and non-technical teams in order to ensure that all targets and requirements are met.  Delivers results ensuring technical projects are completed on schedule and within budget.  <h3>JOB REQUIREMENTS: </h3><ul><ul><li>Key Accountabilities </li><li>General </li>•         Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization. •         Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities.   •         Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems. •         Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation.  Escalates any conflicting resource requirements that may affect delivery in a timely manner. •         Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations. •         Contribute to the refinement of the Rackspace Professional Services methodology. •         Provide FANATICAL EXPERIENCE by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.  Ability to travel as required. </ul></ul><h3>Project Management </h3><ul><ul><li>•         Effectively leads, drives and executes projects using Waterfall methodology in order to achieve outcomes that meet the customer’s success criteria. </li>•         Works effectively and communicates strongly with remote teams. •         Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances. •         Effectively communicates upwards to senior management and stakeholders as well as downwards to project team resources.  Completes and adheres to RACI and holds people to account for their responsibilities. •         Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project. •         Proactively works to identify and manage project risks and issues.  Ensures appropriate response plans are developed and executed. •         Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes. •         Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through communication with project members.   •         Prepares and presents accurate reports on project progress and problems to Rackspace and client stakeholders. </ul></ul><h3>Pre-Sales Engagement </h3><ul><ul><li>         Provides guidance for and assists with the creation of proposals, RFP/RFI responses, &amp; Statements of Work (SoW).  This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies. </li><li>      Exhibits strong commercial acumen and calm gravitas when negotiating with customers or partners during contractual discussions </li><li>         Regularly collaborates with Sales pursuit teams, Programme &amp; Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation. </li></ul></ul><h3>PERSON SPECIFICATION</h3><ul><ul><li>Expertise / Qualifications </li><li>         <b>PMP/Prince2 (Practitioner) certification (minimum) </b></li><li>        <b>Working knowledge/certification in one or more additional project management methodologies:  PMP, PRINCE2, Foundation and Expert level certification in Azure / AWS/ GCP.</b></li><li>         <b>Understanding of Agile mythologies and Principles</b></li><li>         5<b>+ Years of Project Management experience in successfully delivering Cloud Transformation Projects incl. DC Migrations, Applications Modernization, DevOps Transformation, and Software Development using cloud native technologies of AWS/AZURE/GCP. </b></li><li>         <b>Technical conversational knowledge in the following areas: Cloud Migration Strategy and Methodology , Data centre strategy &amp; operations, capacity, utilisation, performance backup, storage, disaster recovery, migration &amp; consolidation, Applications Modernization, IT Service Management and Service Delivery.</b></li><li>         <b>Should have relevant experience in managing Medium and large project / Program.</b></li><li>         Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.  </li><li>         Excellent time management, communications, decision making, presentation, human relations and organization skills.  </li><li>         Able to resolve problems in a timely manner.  </li><li>         Ability to communicate technical information and ideas so others will understand.  </li><li>         Excellent all round knowledge of cloud technologies, IT operations, project management operations.  </li><li>         Ability to adapt to a rapidly changing environment. </li><li>         Adept at handling shifting priorities and ambiguity. </li><li>         Enterprise level use of MS Office suite and knowledge of other project management tools (JIRA, Confluence, Trello etc) </li></ul></ul><h3>Experience </h3><ul><ul><li>•         (essential) 5+ years project management experience in scoping, planning, leading and monitoring large scale, complex technical projects from initiation through delivery preferably in managed services or hosting. </li><li>•         (essential) 5+ years working on technology projects including one or more of the following: </li><li>o        Virtualisation technologies / cloud platforms. </li><li>o        Application / platform migration. </li><li>o        Data / storage / network migration and/or management. </li><li>•         (desired) previous experience of directly managing other PMs / technical resources </li></ul></ul><h3>KEY PERFORMANCE INDICATORS &amp; OBJECTIVES: </h3><ul><ul><li>         High NPS scores for client engagements </li><li>         360 degree feedback from peers &amp; sales </li><li>         Interaction and contribution to extended peers and cross-functional teams </li></ul></ul><h3>  MAIN CONTACTS </h3><ul><ul><li>         Customers – Enterprise CIO / CTO / Programme &amp; IT Directors – weekly basis </li><li>         Senior Director of Global Solutions and Services – weekly basis </li><li>         Leaders of Sales and Support (including Directors and VPs) – weekly basis </li><li>         Director of Professional Services – daily basis </li><li>         Project Management Teams – daily basis       Technical Consulting Teams – daily basis </li><li>         Sales Teams – daily basis </li><li>         Rackers – daily basis </li><li>         Peer Management team – daily basis </li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Gurugram

Professional Services Project Manager

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