Rackspace

<b>Employment Type: Full-Time</b><b>Experience Level: 8–10 Years</b><b>Shift: 4:30 PM – 1:00 AM IST (Mandatory Overlap with US Hours)</b><b>Role Summary</b>We are seeking a Senior BI Platform Engineer with strong hands-on expertise in Sigma Cloud, Power BI, and Tableau administration to manage and optimize enterprise BI platforms.The role focuses on platform stability, governance, automation, performance optimization, and production support. The candidate will work closely with US stakeholders during overlapping hours and act as the primary escalation point for BI platform-related incidents.<h3>Roles &amp; Responsibilities (R&amp;R)</h3><ul><ul><li><b>1)     Sigma Cloud Administration</b></li><li>Administer and manage Sigma Cloud environment including user provisioning, role-based      access, and governance.</li><li>Manage warehouse connections (Snowflake / cloud DW integrations).</li><li>Monitor query performance and cost governance.</li><li>Troubleshoot dashboard performance, model-level issues, and data refresh failures.</li><li>Implement SSO and authentication integrations (Okta / Entra ID).</li><li>Coordinate  with Sigma support for escalations and product issues.</li><li><b>2)     Power BI Administration</b></li><li>Administer Power BI Service, workspaces, and capacities.</li><li>Manage licenses, roles, RLS policies, and Service Principals.</li><li>Maintain and monitor Gateways.</li><li>Support  Fabric capacities (if applicable).</li><li>Automate tasks via Power BI REST APIs.</li><li>Perform RCA for refresh failures, dataset performance issues.</li><li>Coordinate Microsoft support tickets when required</li><li><b>3)     Tableau Administration</b></li><li>Manage Tableau Cloud / Server environments.</li><li>User access management and license governance.</li><li>Maintain Bridge nodes (if applicable).</li><li>Perform version upgrades and patching.</li><li>Monitor extract refresh failures and server performance.</li><li>Automate processes using Tableau REST API / TSC.</li><li>Handle vendor escalations and performance troubleshooting.</li><li><b>4)     Governance, Monitoring &amp; Support</b></li><li>Own  platform health monitoring across all BI tools.</li><li>Conduct root cause analysis for dashboard/report failures.</li><li>Ensure SLA adherence during support window (4:30 PM – 1:00 AM IST).</li><li>Maintain SOPs and documentation.</li><li>Collaborate with data engineering teams for data pipeline troubleshooting.</li><li>Communicate outages, planned upgrades, and platform advisories.</li></ul></ul><h3>Core Technical Skills</h3><ul><ul><li>Sigma Cloud Administration (Must Have)</li><li>Power BI Service / Gateway / Fabric</li><li>Tableau Cloud / Server</li><li>REST API-based automation (preferred)</li><li>Entra ID / Okta SSO Integration</li><li>Jira/ ITSM tools</li><li>Snowflake exposure (preferred)</li><li>Python or PowerShell scripting (good to have)</li></ul></ul><h3>Basic Qualifications</h3><ul><ul><li>8+ years of experience in BI platform engineering or administration.</li><li>Hands-on production support experience in enterprise BI environments.</li><li>Experience managing US stakeholders / working in US overlap shifts.</li><li>Strong troubleshooting and RCA capability.</li><li>Excellent communication skills.</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior BI Platform Engineer

<b>About the Role: </b><b>Location:</b> Remote (US) + Travel to client sites up to 40% | <b>Department:</b> Private Cloud, Data &amp; AI | <b>Reports To:</b> VP, Data &amp; AI | As a <b>Forward Deployed Engineer</b> (FDE) for Data Migration &amp; Data Consolidation Platforms, you will serve as the hands-on technical lead driving enterprise-scale data transformation engagements. You will own the end-to-end execution of complex data migrations, multi-system consolidations, and platform modernization initiatives for Global Enterprises and Industry Leaders navigating critical technology inflection points. Operating at the convergence of cloud architecture, data engineering, and direct client partnership, you will translate the capabilities embedded in our migration acceleration platform into production-grade, client-specific solutions.This role demands deep proficiency across legacy enterprise systems such as SAP ECC, Oracle on-premise, modern cloud data platforms, and AI-driven transformation tooling. You will function as both solution architect and hands-on implementer - owning migration strategy design, building automated data pipelines, and deploying ontology-driven integration frameworks that unify fragmented application landscapes into cohesive, consolidated business data models.<h3>Key Responsibilities: </h3><ul><ul><li><b>Migration Execution &amp; Cloud Architecture:</b> Lead end-to-end delivery of enterprise data migrations from corporate systems (SAP, Oracle, Epic ERP) to target cloud data platforms, including the design of cloud landing zones, data governance frameworks, and system rationalization strategies. Establish migration compliance controls, automated rollback procedures, and operational readiness gates while owning full technical accountability for 12–18+ month migration roadmaps.</li><li><b>Data Pipeline Engineering &amp; Transformation:</b> Build production-grade data connectors to SAP (RFC, IDoc, BAPI, OData), Oracle (AQ, GoldenGate, APIs), and SQL/non-relational sources. Develop ETL/ELT pipelines with LLM-enabled transformation logic, multi-layer validation and reconciliation frameworks, and optimized throughput for datasets scaling from tens of millions to billions of records with built-in CDC and incremental loading.</li><li><b>Ontology Layer Development &amp; Schema Automation:</b> Construct semantic ontology layers translating raw ERP structures into business-consumable objects (Customer, Order, Invoice, Product, Vendor, Asset). Deploy automated schema mapping agents for source-to-target analysis and transformation logic generation. Build unified master data models with row/column-level security, cross-system lineage tracking, and AI-ready semantic structures.</li><li><b>Application &amp; Workflow Delivery:</b> Build operational dashboards, migration control centers, and agent-driven workflows for automated validation, exception handling, and anomaly detection using low-code platform tools. Generate TypeScript/Python SDKs for custom integrations and deliver real-time monitoring and self-service interfaces for migration progress, data quality KPIs, and compliance tracking.</li><li><b>Multi-System Consolidation &amp; Master Data Management:</b> Lead consolidation of 5–15+ fragmented ERP instances into standardized master data models. Resolve complex entity resolution challenges including customer matching, product harmonization, and chart of accounts unification. Establish golden record frameworks, data quality scorecards, survivorship rules, and data stewardship workflows for post-migration governance.</li><li><b>Client Engagement, Discovery &amp; Modernization Advisory:</b> Serve as primary technical advisor to C-suite and enterprise architecture stakeholders across all engagement phases. Deploy discovery agents to analyze legacy data estates, conduct assessment workshops, facilitate solution design sessions, and deliver executive briefings, go/no-go readiness assessments, and prioritized modernization roadmaps.</li><li><b>Knowledge Transfer, Enablement &amp; IP Development:</b> Build reusable migration accelerators, playbooks, and reference architectures that scale across engagements. Lead knowledge transfer to upskill client teams for post-migration ownership and collaborate with internal product and sales engineering teams to feed field insights back into platform development and delivery methodology.</li><li><b>Leadership &amp; Executive Engagement:</b> Operate autonomously in ambiguous, high-stakes client environments, driving outcomes with minimal oversight; translate deeply technical concepts into clear, business-level narratives for C-suite audiences through executive briefings and stakeholder communications; navigate organizational complexity, competing stakeholder priorities, and enterprise change management dynamics to maintain momentum across multi-workstream engagements; mentor junior engineers, cultivate technical capability within delivery teams, and foster a culture of knowledge sharing and continuous improvement.</li></ul></ul><h3>Required Qualifications: </h3><ul><ul><li>7-10+ years of progressive experience in enterprise data engineering, data migration, or large-scale system integration roles within complex, multi-platform environments</li><li>3-5+ years directly leading end-to-end data migration or multi-system consolidation programs for Global Enterprises and Industry Leaders, with full ownership of technical delivery and client outcomes</li><li>Demonstrated client-facing experience serving as a trusted technical advisor to C-level executives, enterprise architecture teams, and cross-functional business stakeholders</li><li>Proven industry depth in at least two of the following verticals: Healthcare, Financial Services, Manufacturing, Retail, Energy &amp; Utilities, or Public Sector</li><li>Hands-on migration complexity: successfully delivered programs involving at least 3+ heterogeneous source systems, 100M+ records, complex master data harmonization, and multi-phase cutover execution</li><li>Advanced proficiency in Python and SQL with working experience in PySpark and TypeScript/JavaScript</li><li>Hands-on expertise with modern ETL/ELT and data integration platforms (Informatica, Talend, Matillion, Fivetran, AWS Glue, Azure Data Factory)</li><li>Proven ability to build scalable, version-controlled data pipelines with error handling, incremental loading, and Change Data Capture (CDC)</li><li>Strong working knowledge of at least one major cloud provider (AWS, Azure, or GCP), including core infrastructure, managed data services, and security configurations</li><li>Experience with enterprise data warehouse and lakehouse platforms (Snowflake, Databricks, BigQuery, Redshift, Synapse Analytics, Delta Lake)</li><li>Familiarity with knowledge graph construction, semantic modeling, ontology frameworks (RDF, OWL), or platforms such as Neo4j, AI Foundry, or Stardog</li><li>Practical experience integrating LLMs or AI-driven tooling into data transformation, schema inference, or mapping workflows (OpenAI, Anthropic, AWS Bedrock)</li><li>Experience with low-code/no-code application platforms for rapid solution delivery (AI Foundry, Mendix, OutSystems, PowerApps)</li></ul></ul><h3>Preferred Qualifications: </h3><ul><ul><li><b>Certifications:</b> AI Foundry (Data Engineer, Ontologist, or Application Developer), SAP Certified Technology Associate/Professional, cloud architecture or data engineering credentials (AWS Solutions Architect, Azure Data Engineer, GCP Professional Data Engineer), or data governance/MDM certifications (CDMP, DAMA)</li><li><b>Advanced Technical Skills:</b> Deep, production-level knowledge of real-time event streaming platforms (Kafka, Kinesis, Event Hubs, Pub/Sub); demonstrated expertise with enterprise MDM platforms (Informatica MDM, SAP MDG, Profisee, Reltio); hands-on proficiency in API development, microservices architecture, and service mesh patterns; strong command of CI/CD pipelines and infrastructure-as-code tooling (Jenkins, GitLab CI, Azure DevOps, Terraform, ArgoCD); comprehensive understanding of data security, privacy, and regulatory compliance frameworks (GDPR, HIPAA, SOC 2, CCPA, FedRAMP)</li><li><b>Domain Knowledge:</b> Working understanding of financial close processes, supply chain operations, revenue cycle management, or procurement workflows; experience with industry-specific data standards (EDI, HL7, FHIR, SWIFT, XBRL); familiarity with process mining tools (Celonis, UiPath Process Mining, Signavio) and data observability, cataloging, and lineage platforms (Monte Carlo, Collibra, Alation, Apache Atlas)</li></ul></ul>#LI-Remote#LI-ASWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Forward Deployed Engineer - Data Migration &amp; Data Consolidation Platforms

<b>About the Role: </b><b>Location:</b> Remote (US) /Travel up to 25% | <b>Reports To:</b> VP, Data &amp; AI | <b>Job Level:</b> Senior / Principal (IC)As a <b>Sr. Forward Deployed Engineer</b> (Sr. FDE) at Rackspace Technology, you will be embedded directly with our most strategic enterprise customers to architect, build, and deploy high-impact AI solutions. This role combines deep technical engineering with business acumen, customer empathy, and end-to-end solution ownership. You become the technical bridge between Rackspace’s AI platform capabilities and the customer’s most pressing business challenges. You will own the full solution lifecycle from problem discovery and rapid prototyping through production deployment and continuous optimization while feeding field insights back to our product and platform engineering teams.  This role is ideal for someone who thrives at the intersection of engineering, strategy, and customer engagement and wants the autonomy and impact typically found at an AI startup, backed by the scale and resources of a global technology company.<h3>Key Accountabilities: </h3><ul><ul><li><b>Embed with strategic enterprise customers</b> to rapidly diagnose critical business challenges, map data landscapes, and co-design AI solutions on-site.</li><li><b>Lead end-to-end solution design and delivery</b> of agentic AI workflows, RAG pipelines, knowledge graphs, and real-time decision-making applications.</li><li><b>Drive rapid prototyping and POCs</b> that demonstrate tangible business value within days to weeks.</li><li><b>Serve as the primary technical owner</b> across the full project lifecycle: scoping, architecture, build, deployment, and post-launch optimization.</li><li><b>Architect production-grade Enterprise AI applications</b> on Partner Foundry Solutions or Rackspace Private Cloud and GPU infrastructure, integrating with enterprise systems (ERP, CRM, data warehouses, data lakes).</li><li><b>Build scalable data pipelines</b> across structured and unstructured data using ETL/ELT, vector databases (Pinecone, Weaviate, AstraDB), and knowledge base frameworks.</li><li><b>Develop and fine-tune LLM/SLM solutions;</b> implement RAG architectures (LlamaIndex, Haystack) and orchestrate multi-agent workflows (LangChain, LangGraph, CrewAI).</li><li><b>Ship with full-stack and DevOps depth:</b> Python, <a href="http://Node.js/Go" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js/Go</a>, React/Vue, Docker, Kubernetes, CI/CD, and GPU cluster management.</li><li><b>Champion observability, monitoring, and telemetry</b> to ensure trustworthy, auditable, and versioned AI agents in production.</li><li><b>Identify expansion opportunities</b> by working with sales and customer success to uncover high-value use cases across new business domains.</li><li><b>Feed structured field insights</b> back to Platform Engineering and Product on feature gaps, emerging needs, and usability improvements.</li><li><b>Build reusable IP </b>through reference architectures, accelerators, frameworks, and technical best practices that scale future engagements.</li><li><b>Mentor engineers and customer teams,</b> driving knowledge transfer and building internal AI competencies.</li></ul></ul><h3>Preferred Qualifications: </h3><ul><ul><li>Experience with Palantir Foundry, AIP, ontology modeling, Uniphore BAIC, or similar Enterprise AI development platforms.</li><li>Knowledge of SLM fine-tuning, model distillation, RLHF, and AI evaluation frameworks.</li><li>Experience building agentic AI solutions: multi-agent systems, tool use, and autonomous workflow orchestration.</li><li>Familiarity with GPU infrastructure (NVIDIA H100/B200, InfiniBand) and private cloud platforms (OpenStack, VMware).</li><li>Foundry certifications from Palantir/Uniphore or AI/ML-related certifications.</li><li>Prior experience in technology consulting, AI startups, or Forward Deployed / Solutions Engineering roles.</li><li>Domain expertise in financial services, healthcare, supply chain, defense, energy, or manufacturing.</li><li>Experience with knowledge graphs, semantic modeling, and ontology-driven data management.</li></ul></ul><h3>Required Qualifications: </h3><ul><ul><li>BS/MS/PhD in Computer Science, Data Science, Engineering, Mathematics, Physics, or related field.</li><li>10+ years in software engineering, data engineering, or AI/ML delivery; at least 4+ years in customer-facing or field roles.</li><li>Proven track record in building and deploying AI/ML applications in production at enterprise scale.</li><li>Deep full-stack proficiency: Python (required), <a href="http://Node.js/Go" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js/Go</a>, React/Vue, SQL/NoSQL databases.</li><li>Hands-on with LLMs, prompt engineering, vector databases, data pipelines, application dashboards, RAG pipelines, and agent orchestration frameworks.</li><li>Strong DevOps skills: Docker, Kubernetes, CI/CD, GPU infrastructure, cloud-native deployment patterns.</li><li>Experience integrating across heterogeneous enterprise systems - ERP, data warehouses, data lakes, streaming architectures.</li><li>Ability to translate ambiguous customer needs into actionable engineering plans under tight timelines.</li><li>Excellent communication skills - comfortable with C-suite presentations, technical workshops, and cross-functional collaboration.</li><li>Willingness to travel up to 25% for on-site customer engagements.</li></ul></ul>#LI-Remote#LI-ASWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sr. Forward Deployed Engineer - Private Cloud, Data &amp; AI Enterprise Solutions

As part of Rackspace Technology’s commitment to delivering exceptional customer outcomes, the <b>Vice President, Delivery</b> is responsible for the delivery and operations of our core Rackspace products and services. This leader will drive operational excellence across multiple simultaneous initiatives—from small engagements to complex, mission‑critical programs—ensuring best‑in‑class quality, efficiency, and customer value.The VP, Delivery will bring deep expertise in digital infrastructure, multi‑cloud environments, and service delivery, applying operational discipline that strengthens Rackspace’s market position and brand differentiation. This role is a key member of the Private Cloud Leadership Team, collaborating closely with cross‑functional executives to advance strategic and operational priorities.<b>ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b><h3>Strategic Leadership &amp; Delivery Excellence</h3><ul><ul><li>Develop and execute delivery strategies aligned with organizational goals and growth priorities.</li><li>Build and optimize a high‑performing Global Delivery &amp; Operations engine focused on scalability, profitability, and customer satisfaction.</li><li>Drive initiatives that enhance service delivery efficiency, process excellence, and operational rigor through standardized operating models, KPIs, and governance.</li></ul></ul><h3>Operational Execution</h3><ul><ul><li>Oversee planning, execution, and completion of delivery engagements, ensuring on‑time, on‑budget, and high‑quality outcomes.</li><li>Implement robust quality control measures and continuous improvement practices.</li><li>Leverage multi‑cloud platform expertise, cloud migration strategies, and AI-driven automation to enhance capabilities and reduce operational friction.</li></ul></ul><h3>Cross-Functional Influence &amp; Collaboration</h3><ul><ul><li>Operate effectively in a matrixed, global, cross‑cultural environment.</li><li>Partner closely with Go‑to‑Market, Product, Project Management, Engineering, and other key functions to support new business, improve delivery visibility, and ensure seamless client experiences.</li><li>Strengthen Rackspace’s talent brand by engaging proactively in the global talent market and fostering an environment where careers thrive.</li></ul></ul><h3>Leadership &amp; Talent Development</h3><ul><ul><li>Lead a globally distributed, multi‑disciplinary team through clear metrics, transparent communication, and authentic, servant‑leadership principles.</li><li>Cultivate a high‑performance culture driven by accountability, continuous feedback, and shared goals.</li><li>Promote alignment, collaboration, and productivity across teams and regions.</li></ul></ul><h3>Customer &amp; Market Impact</h3><ul><ul><li>Support narrative-building efforts that highlight Rackspace’s capabilities and market differentiation.</li><li>Maintain executive presence with customers, partners, and internal stakeholders—communicating effectively and persuasively to influence decisions and build trust.</li><li>Enable sales by helping identify emerging product and service opportunities.</li></ul></ul><h3>Skills &amp; Experience</h3><ul><ul><li>Proven success leading complex delivery or operations organizations at scale (preferably $1B+ environments).</li><li>Demonstrated P&amp;L accountability in multi-site, globally distributed teams.</li><li>Expertise in Digital Infrastructure, Cloud, Service Delivery, Technical Operations, and—preferably—Datacenter or Supply Chain.</li><li>Strong track record managing cross-functional technical and non-technical resources.</li><li>Ability to attract, retain, and develop world‑class talent in competitive markets.</li><li>Experience driving operational improvements grounded in metrics, performance management, and process excellence.</li><li>Skilled collaborator with experience operating in matrixed organizations.</li><li>Strong executive communication skills with the ability to engage and influence diverse stakeholders.</li><li>Agile mindset with the ability to pivot quickly, remain composed under pressure, and lead through ambiguity.</li><li>High energy, self‑motivation, authenticity, and the ability to build pride and performance within teams.</li><li>Advanced analytical, data-driven decision-making abilities.</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor’s degree in business or related field required.</li><li>MBA or advanced degree highly preferred.</li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

VP, Delivery - Core

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment, ensuring all customer server environments are secure, operational, and maintain 99.999% uptime.Location: On-site at the Rackspace facility in Elk Grove Village, IL   Schedule: 	3rd shift: 9:30 pm - 8:30 am Monday - Thursday or	2nd shift: 3:30 pm - 2:30 am Thursday - Sunday<h3>Key Responsibilities</h3><ul><ul><li>Utilize custom monitoring software and an internal ticketing system to provide customer support </li><li>Identify and troubleshoot simple hardware failures on x86-based servers, including the replacement of failed hardware components </li><li>Troubleshoot simple operating system storage issues, including file system, disk management, and  RAID technologies </li><li> Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or  VMWare ESX Server </li><li>Simple operating systems administration to include troubleshooting of login, password, and connectivity issues </li><li>Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access  to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services, or Remote  Access Controllers </li><li>Complete the troubleshooting, configuration, and replacement of network device hardware, including access and aggregation switches, firewalls, load-balancers, and security appliances </li><li>Complete the troubleshooting, configuration, and replacement of storage devices, including DAS and NAS arrays </li><li>Complete customer configuration maintenances including hardware modification, operating  system installation, mounting of the devices within cabinets, and completion of all cabling needs  required </li><li>Troubleshoot copper and fiber cabling, including initial installation testing as well as connectivity  issues with previously deployed copper or fiber cabling </li><li>Provide technical communication relating to customer configurations in a concise, professional  manner </li><li>Adhere to company security policies and procedures, including health and safety and local  governing requirements, as directed</li><li>Execute and maintain meticulous 5S and housekeeping practices </li><li>Demonstrate no less than full performance in a continuous, consistent, measurable manner </li><li>Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all  customers and coworkers</li><li>Communicate in an honest, transparent manner focused on building trust amongst customers and  coworkers </li><li>Demonstrate a clear understanding of the Rackspace software toolsets required for the monitoring  and support of customer configurations </li><li>Demonstrate the ability to complete customer configuration maintenance and hardware troubleshooting </li><li>Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required </li><li>Customer configuration maintenances are quality controlled and adheres to published policy and  process to ensure Global alignment </li><li>Troubleshooting and problem-solving capabilities lead to accurate and timely resolution of  technical events </li><li>All customer incidents or potential risks to our customers must be investigated utilizing the root  cause analysis method </li><li>All customer interactions, both internal and external, are conducted in a manner that delights  customers </li><li>Process and policy sign-off is conducted in a timely manner, with a clear understanding of the  subject matter, by the specified due date </li><li>All areas of responsibility are clean and organized, with specific areas designated for all movable items</li></ul></ul><h3>Knowledge/Skills/Abilities</h3><ul><ul><li> Intermediate knowledge of engineering, design, configuration, installation, maintenance, and  upgrade of the local area network (LAN) and/or wide area network (WAN) </li><li>Intermediate knowledge of servers and various software applications</li><li>Must be able to lift 50 lbs overhead</li><li> Analytical Skills</li><li>Database Management </li><li>ERP Software Skills </li><li>Audit Skills </li><li>Investigative Skills </li><li>Low Voltage Cabling </li><li>Network/Systems Skills </li><li>Process Improvement </li><li>Project Management </li></ul></ul><h3>Education/Experience</h3><ul><ul><li> High School Diploma or regional equivalent required </li><li>Bachelor's Degree preferred, preferably in a field related to the role. </li><li>3 - 4 years of data center experience required; requires a minimum of 2 years of  experience in the role duties</li><li> Industry-recognized certifications in operating systems, networking, security, and/or storage  technologies are preferred </li></ul></ul>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,000/year up to $76,000/year. Pay is based on several factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonuses or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.Location: On-site at the Rackspace facility in Elk Grove Village, IL   Schedule: 	3rd shift: 4x10 9:30 pm - 8:30 am Monday - Thursday or	2nd shift: 4x10 3:30 pm - 2:30 am Thursday - Sunday #LI-AW1#LI-OnsiteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Data Center Operations Technician III

<b>Job Profile Summary</b>The Manager, HR Technology is responsible for the strategy, development, configuration, testing, implementation, upgrades, enhancements, and integration of all human resource information systems within the corporate HR department. Serves as a senior-level HR business partner, analyst, and strategist in reviewing, analyzing, and reporting HR-related data to identify trends and recommend solutions to business partners for effective people strategies. Responsible for guiding the Product Roadmap for Workday while supporting the business in achieving program goals. Manages delivery of the product, team growth, and implementation of new features to fuel Rackspace's growth.<h3>Key Responsibilities</h3><ul><ul><li>Manages human resource department and organizational needs for human resource systems, with an emphasis on the technical components of business needs.</li><li>Manages global team members on various schedules in support of HRIS projects.</li><li>Manages full life cycle HRIS projects and the associated project planning.</li><li>Recommends system design and configuration approaches to best meet current and future strategic HCM, Finance, and IT delivery.</li><li>Researches costs and vendors, and manages contract renewal processes.</li><li>Maintains systems to ensure continued operations and reporting efficiency, and resolves software issues.</li><li>Ensures data integrity, system security, and testing of system changes.</li><li>Designs and generates queries, reports, and dashboards.</li><li>Serves as liaison between users, the IT and Software Engineering departments, and third parties.</li><li>Researches new technologies and system solutions and keeps management informed.</li><li>Prioritizes and delivers inbound requests for Core HR, Time and Absence, Benefits, Payroll, and HR Ticketing applications.</li><li>Effectively utilizes data and metrics to develop technology roadmaps.</li><li>Partners with HR, Finance, IT, and other partners (<i>including vendor partners)</i> to deliver innovative solutions.</li><li>Leads day-to-day program activities and related meetings, including core team and external partners.</li><li>Ensures project targets are met by actively running projects through appropriate resources, issues, and risk management.</li><li>Identifies, assesses, and communicates key risks and issues to management and sponsors at all levels of the organization, and completes risk mitigation and remediation activities.</li><li>Responsible for utilizing planning tools <i>(i.e. Jira and ServiceNow</i>) for tracking projects.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Strong domain expertise in all aspects of Workday. </li><li>Demonstrable knowledge in the following disciplines: core HR, compensation, benefits, talent acquisition, talent management, payroll, integrations, reporting, and time &amp; attendance.</li><li>Knowledge of existing solutions, new technologies, and emerging trends.</li></ul></ul><h3>Education/Experience </h3><ul><ul><li>Bachelor's degree in Computer Science, Business Management, Project Management, Management Information Systems, or a related field.</li><li>Masters' Degree preferred.</li><li>7+ years of progressive functional and technical experience in Workday.</li><li>Experience managing or supervising employees.</li><li>Experience implementing and administering systems: specific experience with systems may include but not be limited to Workday HRM, Cloud HCM solutions.</li><li>Experience in quantitative HRIS analysis with demonstrated aptitude in data analytics, queries, metrics, and reporting.</li></ul></ul>#LI-Remote "Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Manager, HR Technology (Workday)

<b>Rackspace: </b>is seeking a Cloud Business Consultant to join our Cloud Optimizer team. Cloud Optimizer is a managed service focused on helping customers efficiently orchestrate their cloud resources. The attributes that make the cloud such a powerful source of technological innovation—on-demand provisioning, scalable, and elastic resources, the sheer velocity of newly launched and improved service offerings—also make cloud management a unique and complex challenge. The goal of the Cloud Optimizer team is to help our clients develop into more mature and innovative consumers of the cloud. On a day-to-day basis, you will be helping customers distill large amounts of usage data into meaningful business intelligence. If you have experience as a CSM (Customer Success/Service Manager), TAM (Technical Account Manager), BA (Business Analyst), Financial Analyst, or Technology Consultant and you are looking to extend your skills, then we want to talk to you! <b>Work Location for Mexico Rackers: </b>If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Nuevo Leon, Puebla, or Queretaro. <h3>Key Responsibilities</h3><ul><ul><li>Be comfortable working with data and presenting conclusions clearly. </li><li>Provide general support of technology products and services. </li><li>Engage with customers, understand their needs, and help them accomplish their goals. </li><li>Represent Rackspace to 10-15 enterprise cloud customers.</li><li>Prepare in-depth analysis using big data and present to high-level stakeholders at our largest clients and provide supporting documentation and reports for those reviews.</li><li>Work with other Rackspace teams (professional services and managed services) to support the delivery of cloud management projects and support best practices.</li><li>Provide financial analysis of client cloud spend including trend reporting, identification of opportunities for cloud optimization, and outlining recommendations and proposals for optimization projects.</li><li>Demonstrate knowledge of the AWS platform, guiding each client in their utilization of AWS services.</li><li>Onboard services new Rackspace Cloud Optimizer customers.</li><li>Support the sales team in new business activities, as needed.</li><li>Work on assigned key initiatives, including new service offerings, profitability analysis, tool assessments, marketing initiatives, etc.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>3+ years' experience supporting technology products or services in some capacity. </li><li>Must be able to “talk tech” credibly with engineers and developers.</li><li>Customer relationship management with some experience directly managing key stakeholder relationships.</li><li>Data analysis and the ability to turn data into insights.</li><li>Ability to work with our data visualization portal and easily grasp day-to-day tasks such as trend analysis and anomaly detection.</li><li>Must be a pro-level user of Excel and be comfortable creating summaries and visuals (pivot tables and charts) to support ad-hoc report delivery.</li><li>Familiarity with any advanced data analysis tools is a plus but not required; for example: Tableau, Alteryx, PowerBI, SQL, etc. We use Alteryx extensively.</li><li>Proven ability to lead meetings with C-level executives. </li><li>Ability to prepare clear and concise documentation (MS Word, PowerPoint).</li></ul></ul><h3>Preferred Skills </h3><ul><ul><li>We do not require any specific experience with the AWS, Azure or GCP platform (we will teach you), but if you have some, that is also a plus.</li><li>Similarly, experience using a cloud management platform (AWS Cost Explorer, CloudHealth, CloudCheckr, CloudAbility) is a plus but not required.</li><li>Demonstrated ability to cross-sell and up-sell is a major plus.</li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a> #LI-MF1 #LI-Mexico</ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cloud Business Consultant -

<b>Rackspace </b>is hiring for a highly organized and technically savvy Operations &amp; Systems Administrator to help streamline, automate, and scale our internal operations. Within this role you’ll be responsible for optimizing workflows using <a href="http://Monday.com" rel="noopener noreferrer nofollow ugc" target="_blank">Monday.com</a>, integrating operational tools, and leveraging AI-driven solutions to improve efficiency, visibility, and execution across the business. You must be both operationally minded and technically curious — someone who enjoys turning messy processes into clean systems and knows how to use modern tools (including AI) to work smarter. <b>Work Location; Mexican Rackers: </b>If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Nuevo Leon, Puebla, or Queretaro. <h3>Key Responsibilities</h3><ul><ul><li>Own and manage operational tools and systems (e.g., CRM, project management, documentation platforms), ensuring they are optimized and effectively integrated</li><li>Design, maintain, and optimize workflows in <a href="http://Monday.com" rel="noopener noreferrer nofollow ugc" target="_blank">Monday.com</a> to support day-to-day operations</li><li>Identify inefficiencies and recommend tooling, automation, or AI-driven solutions to improve operational efficiency</li><li>Support and manage system integrations using APIs, automation platforms , or native features</li><li>Document, improve, and maintain standard operating procedures (SOPs)</li><li>Partner with leadership and cross-functional teams to understand operational needs and translate them into scalable processes</li><li>Train team members on systems, workflows, and best practices</li><li>Provide ongoing system support and drive continuous improvement of operational processes</li></ul></ul><h3>Qualifications</h3><ul><ul><li>5+ years of experience in operations, systems administration, or process improvement</li><li>Bachelor’s degree in computer science or a related field of study is preferred; Must be a high school graduate</li><li>Prefer candidates who are AWS Practitioner certified</li><li>Strong hands-on experience with <a href="http://Monday.com" rel="noopener noreferrer nofollow ugc" target="_blank">Monday.com</a> (boards, automations, dashboards)</li><li>Experience working with operational tools and SaaS platforms</li><li>Comfortable using AI tools (e.g., ChatGPT, AI agents, automation tools) in a business context</li><li>Prefer experience with automation platforms (Zapier, Make, n8n, etc.)</li><li>Familiarity with AWS (basic cloud concepts, storage, permissions, or services)</li><li>Prefer experience working with APIs or basic scripting</li><li>Background in startups, fast-growing companies, or scaling operations is preferred </li><li>Experience building internal tooling or dashboards is preferred</li><b>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b>#LI-MF1 #LI-Mexico</ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Operations &amp; Systems Administrator

The Senior Network Engineer V is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of highly complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Racker accepts and takes ownership through to the resolution of issues escalated by other Network Engineers and creates training and mentoring opportunities for those engineers as appropriate. The Senior Network Engineer V is heavily involved in technology, tool, process, and training improvements for the team. The Racker leverages substantial technical skills and experience to provide subject matter expertise to ensure these improvements are implemented successfully, and other Network Engineers are trained to the new standards. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenance to ensure standardization and uptime; and managing Internet providers and connectivity. The Senior Network Engineer V will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.<b>Work Location</b>: United States of America -   If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home. ·   If not located near an office, you may work 100% remotely. <h3>Key Responsibilites</h3><ul><ul><li>DESIGN: </li><li>Perform design requirements feasibility studies </li><li>Perform vendor recommendation/selection and coordination for hardware testing and installations </li><li>Examine theoretical and implemented designs for deficiencies and facilitate corrections </li><li> BUILD: </li><li>Prepare maintenance plan documentation &amp; change management </li><li>Examine maintenance plans for accuracy </li><li>Script maintenance implementations </li><li>Work in either a lead role or an assisting role during maintenance implementations </li><li> IMPROVEMENTS: </li><li>Develop Standard Operating Procedures (SOP’s) &amp; Method of Procedures (MOP’s) </li><li>Develop network standardization practices </li><li>Document informational content for specialized network designs to be used for training needs </li><li>Present and/or Train on new network typologies, hardware, and technologies to internal teams  </li><li>Lead Root Cause Analysis sessions to achieve better networking practices </li><li>Determine baseline requirements for our network needs </li><li>Provide code analysis on existing software, IOS testing, and software recommendations </li><li>Create network lab mockups for error testing </li><li>Automate repetitive Engineering tasks </li><li>ADDITIONAL: </li><li>Act as 4th level escalations POC for design or other related problems </li><li>Conduct provider testing/deployment of new services </li><li>Monitor capacity and plan for bandwidth additions  </li><li>Establish project priority based on business needs </li></ul></ul><h3>Requirements</h3><ul><ul><li> High School Diploma or regional equivalent required </li><li> Bachelor's Degree required, preferably in Computer Science or Network Engineering. At the manager’s discretion, additional relevant experience may substitute for the degree requirement</li><li>Minimum 12 - 14years of recent experience with network design and build-out of LAN/WANs and/or large-scale network retrofits and remediations </li><li>Expert-level experience with Cisco Application Centric Infrastructure (ACI)</li><li>Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&amp;S, SP, or DC) highly preferred (or equivalent experience), Python PCEP </li><li>Expert-level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC, STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching </li><li>Multi-vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos </li><li>Experience working in a service provider, datacenter/hosting environment, or large-scale enterprise networks. </li><li>Experience researching, evaluating, and recommending hardware and/or software solutions supporting large-scale deployments and/or remediations against the LAN/WAN  </li><li>Experience working with 3rd party networking vendors, with an understanding of the service/hardware/software portfolios they provide </li><li>Able to identify areas of process improvement and provide input and solution options to streamline work  </li><li>Excellent writing, documentation,n and communication skills, possessing the ability to communicate well with technical and non-technical peers. </li><li>Customer service-oriented attitude </li><li>Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUp Gold, etc.) </li></ul></ul>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132,000/year in our lowest geographic market up to $193,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.”<b>Work Location</b>: United States of America -   If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home. ·   If not located near an office, you may work 100% remotely. #LI-AW1#LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Network Engineer V

<b>Title -</b> Professional Services Delivery Engineer III - IN<b>Role </b>- AWS Devops Engineer III<b>Experience </b>- 5-10 yrs <b>Skills</b> -  AWS Products &amp; Services, Compute, Storage, Security, networking,             Devops - Terraform/IaC, including CI/CD practices , Kubernetes.<h3>Key Responsibilities</h3><ul><ul><li>Automate deployments utilizing custom templates and modules for customer environments on AWS. </li><li>Architect AWS environment best practices and deployment methodologies.</li><li>Create automation tools and processes to improve day to day functions.</li><li>Educate customers on AWS and Rackspace best practices and architecture.</li><li>Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead Workload/Workforce Management and Optimization related tasks.</li><li>Assist Rackers across the Cloud Function.</li></ul></ul><h3>Technical Expertise</h3><ul><ul><li>Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR.</li><li>Near expert knowledge of AWS Products &amp; Services, Compute, Storage, Security, networking, etc. </li><li>Proficient skills in at least one of the following languages: Python, Linux, Shell scripting.</li><li>Proficient skills with git and git workflows.</li><li>Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance.</li><li>Highly skilled in Terraform/IaC, including CI/CD practices.</li><li>Working knowledge in Kubernetes.</li><li>Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems.</li><li>Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools.</li><li>Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.</li><li>Knowledge in the application of current and emerging network software and hardware technology and protocols.</li></ul></ul><h3>Skills</h3><ul><ul><li>Passionate about technology and has a desire to constantly expand technical knowledge.</li><li>Detail-oriented in documenting information and able to own customer issues through resolution.</li><li>Able to handle multiple tasks and prioritize work under pressure.</li><li>Demonstrate sound problem-solving skills coupled with a desire to take on responsibility.</li><li>Strong written and verbal communication skills, both highly technical and non-technical.</li><li>Ability to communicate technical issues to nontechnical and technical audiences</li></ul></ul><h3>Education</h3><ul><ul><li>Require Bachelor’s degree in Computer Science or equivalent degree.</li></ul></ul><h3>Certifications</h3><ul><ul><li>Requires Associate level Certificates in AWS or professional level certificate.</li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AWS Devops Engineer III - IN ( Professional Services Delivery)

<b>Role Overview:</b> As a Service Delivery Executive, you’ll be a senior operational leader responsible for the delivery, optimization, and continuous improvement of Rackspace-managed private cloud services for a premier enterprise customer. This role owns end-to-end service delivery across infrastructure and platform services—including network, compute, storage, virtualization, database platforms, and Citrix—ensuring contractual commitments, SLAs, and service quality objectives are consistently met. You’ll serve as the primary operational interface to the customer’s CIO and CTO leadership, providing executive presence, operational rigor, and accountability across a large, multi-layered delivery organization. <b>Location &amp; Travel:</b>Hybrid (2 days in office if near a Rackspace office) or fully remoteApproximately 20% travel annually<h3>Key Responsibilities: </h3><ul><ul><li>Provide executive customer leadership</li><li>Act as the senior delivery executive for a strategic enterprise customer</li><li>Build and maintain trusted relationships with CIO/CTO and executive stakeholders</li><li>Lead executive governance forums, QBRs, and operational reviews</li><li>Serve as escalation owner for critical incidents and service concerns</li><li>Own delivery of Rackspace-managed infrastructure and platform services</li><li>Drive service stability, performance optimization, and operational maturity</li><li>Identify and execute continuous improvement initiatives across the service lifecycle</li><li>Ensure smooth transitions, onboarding, and operational handoffs</li><li>Own operational performance against SLAs and contractual obligations</li><li>Review, manage, and remediate SLA claims</li><li>Partner with account and commercial teams on renewals and retention</li><li>Ensure service delivery aligns with financial and contractual commitments</li><li>Lead delivery across network, storage, compute, virtualization, database, and Citrix environments</li><li>Oversee private cloud and hybrid infrastructure operations</li><li>Ensure operational consistency, resiliency, and compliance across platforms</li><li>Lead and develop a large organization of managers, senior managers, and senior professionals</li><li>Establish clear accountability, performance metrics, and operating cadence</li><li>Build leadership depth, succession planning, and talent development programs</li><li>Foster a high-performance, customer-focused culture</li><li>Analyze operational processes and escalation models to identify improvement opportunities</li><li>Lead cross-functional collaboration to enhance service quality and efficiency</li><li>Contribute to sub-functional and enterprise strategy related to service delivery</li><li>Monitor industry and market trends impacting managed services delivery</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree required, Master’s preferred</li><li>12+ years of experience in infrastructure, managed services, or service delivery leadership</li><li>7+ years leading managers and senior leaders</li><li>Proven experience delivering enterprise-scale managed services under strict SLAs</li><li>Strong executive presence with customer-facing leadership experience</li><li>Experience across private cloud, hybrid, and infrastructure platforms</li><li>Healthcare industry and global delivery experience preferred</li><li>Strong understanding of enterprise hosting and managed services agreements</li></ul></ul><h3>What Success Looks Like</h3><ul><ul><li>Consistent SLA attainment and improved service stability</li><li>High customer satisfaction and executive trust</li><li>Measurable operational efficiency and service optimization gains</li><li>Strong leadership bench and team engagement</li><li>Successful contract renewals and long-term account health</li></ul></ul>The following information is required by pay transparency legislation. The anticipated starting pay range is between: $222,850 and $272,373.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. .#LI-MF1 #LI-Remote #LI-JR1 Discover your inner Racker:<b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b>Information on<b> <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  </b>  "Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Service Delivery Executive

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