Rackspace

<b>About the Role</b>We are seeking a highly skilled and experienced Senior Site Reliability Engineer (SRE) to join our dynamic team. The ideal candidate will have a strong background in managing large-scale, data-intensive production-grade systems and infrastructure, with deep experience in cloud observability, automation, and reliability engineering at scale. A solid understanding of public cloud services—especially Google Cloud Platform (GCP)—is essential.At the core of this role is the administration and maintenance of cloud infrastructure, including on-call support, monitoring, automation, deployment, the establishment of CI/CD pipelines, and the formulation of reusable cloud infrastructure templates via infrastructure as code (IaC) methodologies. You will apply these SRE principles to design and implement scalable, automated infrastructure supporting ML model training, real-time inference APIs, and analytics workloads across platforms like Vertex AI, BigQuery, and Dataproc. You’ll work closely with ML and data teams to ensure production systems are observable, performant, and fault-tolerant — embedding reliability into every stage of the pipeline.This role involves working in a remote environment, requiring excellent communication skills and the ability to solve complex problems independently and creatively.<b>Work Location:</b> US-Remote, Canada-Remote<h3>Key Responsibilities: </h3><ul><ul><li>Administer and optimize cloud-native databases and storage platforms, including Google Cloud Storage (GCS), Cloud SQL, Spanner, and Firestore.</li><li>Support and maintain machine learning and analytics platforms, including Vertex AI, Generative AI, BigQuery, Looker, and Dataproc, ensuring scalable and reliable infrastructure for data pipelines and model workflows.</li><li>Implement and manage cloud observability using OpenTelemetry and native GCP tools to enable real-time monitoring, distributed tracing, and incident resolution.</li><li>Support and maintain large-scale applications, computer systems, and networks in production environments.</li><li>Administer and troubleshoot Linux-based systems, including core networking protocols such as TCP/IP, HTTP, MAIL protocols, DNS, and manage components like content delivery networks (CDNs) and load balancers.</li><li>Manage and operate GCP services, including Kubernetes Engine (GKE), Compute Engine (GCE), Networking, Security, CI/CD pipelines, and other common Cloud technologies.</li><li>Build and maintain cloud infrastructure using Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm Charts.</li><li>Develop and deploy services using Python, Golang, or Java, and implement CI/CD pipelines to ensure consistent, reliable delivery of applications and infrastructure components.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.</li><li>5+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering, including hands-on operational support and participation in on-call rotations.</li><li>Proven track record of managing large-scale applications, distributed systems, and networked services in production.</li></ul></ul><h3>Must Have: (Important)</h3><ul><ul><li>Minimum 5+ years of hands-on experience in cloud environments</li><li>Deep understanding of Google Cloud Platform (GCP) — especially GKE, GCE, networking, and security</li><li>Strong troubleshooting and debugging skills across systems and networks</li><li>Cloud-native databases and storage — including Google Cloud Storage (GCS), Cloud SQL, Spanner, and Firestore</li><li>Machine Learning and AI platforms — such as Vertex AI, Generative AI tools, BigQuery, Looker, and DataProc</li><li>Cloud observability and monitoring — hands-on experience with OpenTelemetry, tracing, metrics, and distributed logging systems</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $116,100 - $170,280. ·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280. ·       The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  offered is here.#LI-VM1 #LI-Remote#LI-USA#LI-Canada<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

San Antonio

Senior Site Reliability Engineer - GCP Focussed

ARSIEM

<b>About ARSIEM Corporation</b>At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients.  We provide support to multiple agencies across the United States Government.  ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients.  That means a career packed with opportunities to grow and the ability to have an impact on every client you work with. ARSIEM is looking for a part-time <b>Information Systems Security Engineer</b>, 20 hours per week. This position will support one of our government clients in Ft. Meade, MD. <h3>Responsibilities</h3><ul><ul><li>Collaborate closely with internal and external customers to complete required government paperwork and processes related to information system security.  </li><li>Assist the government customer with answering information system security-related questions and perform regular audits of information systems.</li><li>Understand STE/STN requirements and have experience applying the principles of the NIST 800-53 to include the procedures in the Risk Management Framework (RMF).  </li></ul></ul><h3>Minimum Qualifications</h3><ul><ul><li>Must have experience with Defense-In-Depth principles, networks and enterprise security architecture.</li><li>Bachelor's degree plus 8-years of relevant experience or equivalent. </li><li>Information Assurance Manager (IAM) Tier 1 certification.</li></ul></ul><h3>Preferred Qualifications</h3><ul><ul><li>Knowledge of customer corporate tools and data repositories.  </li><li>Experience with general Windows office software (e.g. Word, Outlook, Excel).</li></ul></ul>$81,000 - $91,000 a yearThe ARSIEM pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws.Benefits:For an overview of our benefits, please visit our benefits tab.<a href="https://www.arsiem.com/careers/" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.arsiem.com/careers/</a>Original Posting Date:2025-04-01Clearance Requirement: This position requires an active TS/SCI with a polygraph. You must be a US Citizen for consideration. Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $10,000, and the referrer is eligible to receive the sum for any applicant we can place within 12 months of referral. The bonus is paid after the referred employee reaches six months of employment.ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Fort Meade

282 - Information Systems Security Engineer

ION Group

Lab49 is seeking an Executive-level DevSecOps Leader to drive enterprise-wide security, automation, and compliance across cloud-native and on-premises software development environments. This role requires a visionary technology leader who has a proven track record of leading enterprise transformations and devising target-state enterprise architectures. The ideal candidate will have deep expertise in cloud platforms, enterprise architecture, and security strategy, particularly within the financial services industry. You will work closely with senior leadership to define and implement a transformative vision, ensuring the secure, scalable, and high-performance delivery of systems in highly regulated environments. <h3>Responsibilities: </h3><ul><ul><li>Define the Enterprise DevSecOps Vision: Collaborate with senior leadership to define the target-state enterprise vision for DevSecOps and cloud infrastructure automation, ensuring alignment with business and technology goals. </li><li>Develop and Lead Enterprise Transformation: Drive the enterprise transformation process by developing strategies for cloud adoption, data center modernization, and technology-driven business innovations across financial services. </li><li>Strategic DevSecOps Leadership: Formulate and execute the enterprise DevSecOps strategy, integrating security practices seamlessly into CI/CD pipelines, cloud infrastructure, and development operations. </li><li>Cloud Security &amp; Regulatory Compliance Leadership: Oversee the implementation of security automation, vulnerability scanning, and compliance monitoring while ensuring adherence to regulatory frameworks such as ISO 27001, SOC 2, NIST, and GDPR. </li><li>AI/ML &amp; GenAI Integration: Lead the implementation of AI/ML initiatives, particularly in the realm of GenAI innovation and MLOps within regulated financial environments. </li><li>Security Architecture &amp; Risk Management: Provide senior-level leadership in identity and security architecture, specializing in cryptographic enablement, IAM automation, and multi-party computation infrastructure. </li><li>Cross-functional Leadership: Partner with platform, security, development, and operations teams to drive security automation, DevSecOps adoption, and architectural improvements across the organization. </li><li>Digital Transformation &amp; Risk Mitigation: Lead digital transformation initiatives across insurance, banking, and asset management sectors, focusing on risk management, regulatory compliance, and technology innovation. </li><li>Tool &amp; Framework Adoption: Drive the adoption of cutting-edge security tools, automation frameworks, and industry-leading practices to improve security and DevSecOps capabilities across the organization. </li></ul></ul><h3>Requirements:</h3><ul><ul><li>Senior Technology Leadership: 10+ years of senior leadership experience in security engineering, cloud security, DevSecOps, or enterprise architecture within high-performance technology environments. </li><li>Cloud Expertise: Extensive experience with cloud platforms (AWS, Azure, GCP) and enterprise cloud architecture, including data center modernization and cloud migration for financial services. </li><li>AI/ML Expertise: Proven experience in driving AI/ML innovation, including GenAI, MLOps, and machine learning initiatives, particularly within regulated environments. </li><li>Security Architecture Expertise: Deep knowledge of identity and security architecture, cryptography, IAM automation, and multi-party computation. </li><li>Regulatory &amp; Compliance Knowledge: Strong understanding of regulatory compliance in financial services and capital markets, with a focus on security frameworks (e.g., SOC 2, ISO 27001, NIST). </li><li>Engineering &amp; Cloud Security: Expertise in engineering and security disciplines including DevOps, DevSecOps, platform engineering, containerization (Kubernetes, Docker), microservices, and cloud security. </li><li>Technical Proficiency: Expertise in infrastructure as code (Terraform, CloudFormation, Ansible), security tooling (SAST, DAST, SIEM), and scripting (Python, Go, Bash). </li><li>Risk Management &amp; Threat Mitigation: Strong track record of leading proactive risk management, threat modeling, and mitigation efforts within highly regulated sectors such as financial services. </li></ul></ul><h3>Desired Skills: </h3><ul><ul><li>Cloud Migration &amp; Modernization: Proven ability to lead cloud architecture design, migration, and modernization efforts within large, complex organizations. </li><li>Security Engineering Leadership: Demonstrated leadership in driving security initiatives in cloud-native, hybrid, and on-premises environments. </li><li>Cross-disciplinary Leadership: Exceptional ability to manage and mentor teams across various technical disciplines, fostering a collaborative and high-performance culture. </li><li>Strategic Communication: Proven ability to communicate complex security and technology concepts to both technical and business leaders at the executive level. </li></ul></ul>Lab49 is a specialist strategy, design, and technology consulting company dedicated to the financial services industry. We were founded in 2002 to fill a need in the Financial Technology marketplace for high-end execution and reliable delivery of technology projects. Our consultants are experts in strategy, user experience, architecture, engineering, and delivery management. We combine knowledge of the latest trends in technology with deep domain expertise to deliver innovative solutions with accelerated time-to-market. We have office hubs in Midtown Manhattan, Washington DC, London, Budapest, New Delhi and Sydney.  Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

New York

Program Technical Lead, New York

Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Ensures that operational teams have a clear understanding of client requirements. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account executives and achieves contract extensions or additional business within the account(s). Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for processing component upgrades/downgrades by generating support tickets, and documenting customer churn in internal ticketing systems (ServiceNow/CORE).</li><li>Provides input to, and executes on, churn mitigation strategies.</li><li>Creates renewal and prepay agreement documentation, processes buy out agreements, and calculates/submits credit memos.</li><li>Conducts monthly service reviews, preparing MAR/QBR materials.</li><li>Handles customer escalations, serving as the main point of escalation during downtime events; and attending RCA sessions for individual customer incidents to compile incident reports.</li><li>Responsible for following up with assigned customers on loyalty NPS survey responses, in addition to following up on closed tickets flagged as NPS-T, facilitating calls with internal support teams where necessary.</li><li>Remains informed on the technical design/architecture of customer environments, reviewing contracts to stay up-to-date on server/hardware upgrades.</li><li>Remains informed on all technical support activities for assigned customers, ensuring that maintenance planning, disaster recovery testing, security and compliance auditing, capacity management, environment audits, Ad-hoc reporting, customer environment documentation, vulnerability resolution, and patch management are completed according to customer needs.</li><li>Supports Client Executives in the preparation and facilitation of customer visits; in discussions with Legal regarding quote approvals; and in negotiations for renewals, prepay agreements, buy out agreements, and credit memos, for assigned customers.</li><li>Supports Client Engineers/Architects, by providing insight into the needs of assigned customers, as it relates to strategic account planning from a technology perspective; and providing cost governance recommendations, related to maintenances.</li><li>Supports Customer Success Associates, and remains informed regarding administration activities for assigned customers (e.g. NPS administration, ticket routing, contract administration, etc.).</li></ul></ul><h3>Knowledge and Skills</h3><ul><ul><li>Advanced understanding of the IT industry and various technologies</li><li>Advanced knowledge of the Rackspace product portfolio, servers, and computer hardware</li><li>Advanced understanding of Cloud technologies and working practices</li><li>Administrative Skills</li><li>AR/Billing Software Tools</li><li>Budget Management</li><li>Client/Customer Service</li><li>Coaching/Counseling</li><li>Cost-benefit Analysis</li><li>Customer Relationship Management</li><li>Data Analysis</li><li>ERP Software Skills</li><li>Formal Writing Skills</li><li>MS Excel Skills</li><li>Negotiation Skills</li><li>Presentation Building</li><li>Process Improvement</li><li>Public Speaking</li><li>Query Resolution Skills</li><li>Revenue Risk Assessment/Identification</li><li>Stakeholder Management (external/internal)</li><li>Technical Troubleshooting</li></ul></ul><h3>Qualifications</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>ITIL certification preferred</li><li>8 - 11 years of experience in the field of role required</li></ul></ul>#LI-AW2"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Customer Success Manager (Hybrid - San Antonio)

About the Role:We are looking for a seasoned Principal ML OPS Engineer to architect, build, and optimize ML inference platform. The role demands an individual with significant expertise in Machine Learning engineering and infrastructure, with an emphasis on building Machine Learning inference systems. Proven experience in building and scaling ML inference platforms in a production environment is crucial. This remote position calls for exceptional communication skills and a knack for independently tackling complex challenges with innovative solutions.<h3>What you will be doing:</h3><ul><ul><li>Architect and optimize our existing data infrastructure to support cutting-edge machine learning and deep learning models.</li><li>Collaborate closely with cross-functional teams to translate business objectives into robust engineering solutions.</li><li>Own the end-to-end development and operation of high-performance, cost-effective inference systems for a diverse range of models, including state-of-the-art LLMs.</li><li>Provide technical leadership and mentorship to foster a high-performing engineering team.</li></ul></ul><h3>Requirements:</h3><ul><ul><li>Proven track record in designing and implementing cost-effective and scalable ML inference systems. </li><li>Hands-on experience with leading deep learning frameworks such as TensorFlow, Keras, or Spark MLlib. </li><li>Solid foundation in machine learning algorithms, natural language processing, and statistical modeling. </li><li>Strong grasp of fundamental computer science concepts including algorithms, distributed systems, data structures, and database management. </li><li>Ability to tackle complex challenges and devise effective solutions. Use critical thinking to approach problems from various angles and propose innovative solutions.</li><li>Worked effectively in a remote setting, maintaining strong written and verbal communication skills. Collaborate with team members and stakeholders, ensuring clear understanding of technical requirements and project goals.</li><li>Proven experience in Apache Hadoop ecosystem (Oozie, Pig, Hive, Map Reduce).</li><li>Expertise in public cloud services, particularly in GCP and Vertex AI.</li></ul></ul><h3>Must have:</h3><ul><ul><li>Proven expertise in applying model optimization techniques (distillation, quantization, hardware acceleration) to production environments.</li><li>Proficiency and recent experience in Java is required (Must have)</li><li>In-depth understanding of LLM architectures, parameter scaling, and deployment trade-offs.</li><li>Technical degree: Bachelor's degree in Computer Science with a minimum of 10+ years of relevant industry experience, or </li><li>A Master's degree in Computer Science with at least 8+ years of relevant industry experience. </li><li>A specialization in Machine Learning is preferred. </li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $204,000 - $255,00·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $191,600 - 239,500·       The anticipated starting pay range for California, New York City and Washington is: $223,200 - 279,000 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1#Rackspace#LI-Rackspace#LI-USA#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Principal MLOPs Engineer

The Senior Engagement Manager manages several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity and have high-risk exposure. Ensures the coherence of the Program, and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result that is capable of achieving the benefits defined in the Statement of Work.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Work location:  Remote in the U.S.A.Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location; work from home three days a week and in the office two days a week. <h3>Critical Competencies</h3><ul><ul><li>Stays current on industry trends and serves as an expert on SDLC and agile practices, coaching others when needed.  </li><li>Develops knowledge of customer organization's structure, operations, and business processes; Identifies business issues impacting multiple teams; demonstrates awareness of customer’s industry;  demonstrates understanding of the financial impact of decisions.</li><li>Manages project and customer compliance and reporting requirements; modifies reports to improve efficiency; Implements improvements that impact quality; coaches others on how to utilize resources to maximize performance.</li><li>Assures that standards for quality and quantity are met; reviews work, budget, and schedules to ensure plans will meet requirements. </li><li>Monitors and suggests methods for continuous improvement for the department; create measures to check the accuracy of information for the team.</li><li>Anticipates and recognizes bottlenecks in work processes between teams and makes suggestions for ongoing improvement.</li><li>Demonstrates advanced understanding of products, technologies, offerings, etc., and coaches other colleagues in building their knowledge. </li><li>Leverages knowledge of competitors’ products and services as well as their strengths and weaknesses to compare choices.</li><li>Balances several projects simultaneously with minimal error and without losing track of important details or deliverables.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Manage customers, align business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investments. </li><li>Act as the primary point of contact for one or more customers, help to plan as well as oversee ongoing operations of our service delivery.</li><li>Work with customers by utilizing your project management skills to put together onboarding schedules and tasks. </li><li>Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. </li><li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.</li><li>Create and manage project plans and schedules in conjunction with cloud engineers, and provide updates to customers on progress. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.</li><li>Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.</li><li>Other Incidental tasks related to the job, as necessary. </li></ul></ul><h3>Knowledge/Skills</h3><ul><ul><li>Strong knowledge of the business, functional operations and strategic initiatives.</li><li>Grows relationships with key organizational influencers and builds relationships with external partners  (e.g., vendors, and customers). </li><li>Teaches others the importance of accuracy and thoroughness so that sufficiently detailed information is logged correctly.</li><li>Demonstrates advanced working knowledge of Microsoft® and other company-supported applications, applying templates and standards to produce elements and incorporate them into presentations. </li><li>Devises new methods and procedures for collecting data; performs complex data analyses and presents findings on the underlying principles, reasons, or facts. </li><li>Develops advanced models to test hypotheses and understand the impact of more complex decisions in various scenarios, drawing upon thoughts and insights from different sources. </li><li>Demonstrates proper techniques for preparing and filing complex regulatory correspondence in an organized and concise format, sending documents to regulatory agencies as requested. </li><li>Uses quality tools and techniques to continuously focus on and measure discrepancies from quality standards.</li></ul></ul><h3>Education/Experience</h3><ul><ul><li>Bachelor's Degree in a field related to the role is required. </li><li>At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to a High School Diploma is required.</li><li>A minimum of 5 – 7 years of project management experience is required.</li><li>External client-facing experience is preferred. </li><li>Experience with Private Cloud is required, preferably VMware.</li><li>Experience with Jira and Microsoft Office suite is required.</li></ul></ul><h3>Certifications</h3><ul><ul><li>Project Management Professional preferred. </li><li>Certified Scrum Master preferred. </li></ul></ul><h3>Physical Demands/Travel</h3><ul><ul><li>General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor. </li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li><li>Occasional domestic travel, less than 10% </li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.The anticipated starting pay range for Colorado is: $82,300 - $120,670The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $87,500 - $128,370The anticipated starting pay range for California, New York City, and Washington is: $95,900 - $140,580Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>.Work location: Remote in the U.S.A.Candidates who reside within 40 miles of our San Antonio office will work a hybrid location; work from home three days a week and in the office two days a week.#LI-AW1, #LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Engagement Manager

<b>Job Summary:</b> Rackspace is a hiring a SAP Business Analyst IV.  In this role be part of an important and growing team.  You’ll be a subject matter expert to both your clients and the team in SAP Financial Modules.  You’ll be directly working with our clients and be responsible for both rolling out new SAP features and resolving complex technical issues.  <b>Work Location: </b>USRemote<b>Right to Work:  </b>Must either be a US Citizen or a permnament resident.  We are unable to sponsor a work visa for this role. <h3>Key Responsibilities: </h3><ul><ul><li>Apply in-depth knowledge of the following SAP modules Finance, Controlling, Profitability Analysis, Asset Accounting, AR, AP, and Banking/Cash applications. </li><li>Customize and implement appropriate applications/solutions for clients. </li><li>Analyze client needs and participate in design of business process requirements.</li><li>Translate business requirements into off-the-shelf and customization specifications. </li><li>Responsible for both rolling out new SAP features and resolving complex technical issues. </li><li>Test, document, and train client personnel on functional/business applications software.</li><li>Adhere to company security policies and procedures and any other relevant policies and standards as directed.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree in information technology, business, finance, or a related field required, master’s degree preferred. Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.</li><li>Minimum of 7 years of relatable experience. </li><li>Must have experience resolving complex technical issues within the following SAP Modules Finance, Controlling, Profitability Analysis, Asset Accounting, AR, AP, and Banking/Cash applications.</li><li>Must have SAP ERP Experience</li><li>Excellent verbal and written communication skills with the English language. </li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a><b>Information on benefits is offered here:</b>  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $128,300 - $188,210.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $136,600 - $200,310.·       The anticipated starting pay range for California, New York City and Washington is: $149,500 - $219,230. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-MF1 <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

SAP Business Analyst IV

We are seeking a skilled <b>Database Reliability Engineer (DBRE)</b> with expertise in <b>MongoDB</b> to join our team. In this role, you will be responsible for ensuring the performance, scalability, and reliability of our database infrastructure. You will work closely with development, SRE, and DevOps teams to optimize database operations, automate processes, and proactively resolve issues.Strong knowledge of MongoDB indexes, index management, integrity checks, and statistics. Understand query plans to troubleshoot performance issues. Knowledge of CRUD syntax and Aggregation Framework. Understanding of replication, vertical scaling, horizontal scaling, and DR. Expert skill in MongoDB server 6.0, 7.0 &amp; 8.0. Advanced analytical and problem-solving skills. Strong knowledge of database automation, ideally with Python and/or Ansible. Ability to work in a team environment. Excellent communications skills; written, verbal, and presentation. Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.<h3>You Will:</h3><ul><ul><li>Design, maintain, and optimize MongoDB clusters for high availability and performance.</li><li>Implement database monitoring, alerting, and automated remediation strategies.</li><li>Collaborate with SRE and DevOps teams to integrate databases into CI/CD pipelines.</li><li>Ensure database security, backup, and disaster recovery best practices.</li><li>Troubleshoot database performance issues and optimize queries and indexes.</li><li>Develop automation scripts and infrastructure-as-code (IaC) solutions for database operations.</li><li>Plan and execute database upgrades, migrations, and capacity planning.</li></ul></ul><h3>You Have:</h3><ul><ul><li>Experience with automation frameworks</li><li>Experience with Python and/or Ansible or equivalents</li><li>MongoDB (Configure, Tune, Upgrade, Recovery)</li><li>Experience with MongoDB Sharding</li><li>Experience with MongoDB Query and Index Tuning</li><li>Experience with MongoDB Replication</li></ul></ul><h3>Nice to have:</h3><ul><ul><li>Experience with Elastic</li><li>Experience with networking and virtualization/containers</li><li>Experience with troubleshooting hardware issues</li><li>Experience with MongoDB security best practices</li></ul></ul><h3>Education/Experience:</h3><ul><ul><li>A Highschool Diploma or equivalent is required.</li><li>A Bachelor's degree in software development, database programming, or computer engineering is preferred.</li><li>5+ years in an SRE position managing database workloads (preferably MongoDB workloads) or 5+ years in a developer position with advanced MongoDB knowledge.</li></ul></ul><h3>General Remote Environment:</h3><ul><ul><li>Moderate levels of stress may occur at times.  </li><li>It may require long periods of sitting and viewing a computer monitor </li><li>No physical demands are required.  </li><li>On- Call Rotation is required with the possibility during holidays as required by the business for 24/7 support. </li><li>Occasional Travel, less than 10%</li></ul></ul><h3>Sponsorship:</h3><ul><ul><li>This role is not sponsorship eligible. Candidates need to be legally allowed to work in the US for any employer.</li></ul></ul>The following information is required by the Colorado Equal Pay Transparency Act, New York City Pay Transparency Act, Washington Pay Transparceny Act and California Pay Transparency Act. This applies only to individuals working in the state of Colorado, Washington, California and New York City. The anticipated starting pay range of Colorado, California, Washington and New York City applicants for this role is <i>$116,100-$170,280 for CO and $135,300 – $198,400 for NYC, WA and CA. </i>Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Frackspace.jobs%2Fbenefits%2F&amp;data=05%7C01%7Cstorm.hostetter%40rackspace.com%7C9289594e631b4d9ba92c08dad95ad76f%7C570057f473ef41c8bcbb08db2fc15c2b%7C0%7C0%7C638061281448911773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=acoFB7XqyigIIzFtP2%2BOXETRWVTlzHrru8APge6t6Sc%3D&amp;reserved=0" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Database Reliability Engineer (DBRE)

<b>MUST HAVE EXPERIENCE WITH </b><b>Deploying sharded clusters with many shards</b><b>Diagnosing and resolving issues related to sharding Indexing complex query patterns</b><b>In-depth knowledge of the WiredTiger storage engine </b><b>Overview</b>As a MongoDB DBA with Rackspace Technology, you will have the opportunity to troubleshoot and resolve various customer issues related to performance, schema design, cluster topology, and application design. Working with the customers, you will learn what challenges they face, help triage, and implement solutions that resolve   their technical challenges.You will perform technical work that requires coordination, testing, and scheduling. At times, immediate debugging and resolution are necessary to resolve an urgent request. All while ensuring data integrity and stability are the top priority for the customer. You will also interact daily with both colleagues on customers via Microsoft Teams to answer general questions or   requests.You will interact with members of our Support organization, Technical Account Managers, and Site Reliability Engineers to meet the demands of our customers. Leveraging your expertise, you will provide guidance and recommendations internally and externally to meet the needs of our customers.  <h3>Knowledge:</h3><ul><ul><li>Strong knowledge of MongoDB indexes, index management, integrity checks, and statistics. </li><li>Proficient in troubleshooting issues related to CPU, memory, I/O, disk space, and other types of resource contention. </li><li>Understand query plans to troubleshoot performance issues. </li><li>Knowledge of CRUD syntax and Aggregation Framework. Understanding of replication, vertical scaling, horizontal scaling, and DR. </li><li>Strong troubleshooting and problem resolution skills. </li><li>Strong knowledge of backup design and support. </li><li>Expert skill in MongoDB server 6.0, 7.0 &amp; 8.0. </li><li>Advanced analytical and problem-solving skills. </li><li>Experience with production DBA and managing multiple databases. </li><li>Ability to work in a team environment. </li><li>Excellent communications skills; written, verbal, and presentation. </li><li>Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.</li></ul></ul><h3>You Will:</h3><ul><ul><li>Install, configure, patch, maintain and upgrade MongoDB</li><li>Setup and monitor backups</li><li>Implement and test recovery techniques</li><li>Diagnose and troubleshoot database environment</li><li>Fine-tune MongoDB environment or make tuning recommendations</li></ul></ul><h3>You Have:</h3><ul><ul><li>MongoDB (Configure, Tune, Upgrade, Recovery)</li><li>Experience with MongoDB Sharding</li><li>Experience with MongoDB Query and Index Tuning</li><li>Experience with MongoDB Replication</li><li>Experience with Linux Operating System</li><li>Experience with Database Monitoring</li><li>Experience with JavaScript (i.e. mongo client)</li></ul></ul><h3>Nice to have:</h3><ul><ul><li>Experience with Elastic</li><li>Experience with networking and virtualization/containers</li><li>Experience with troubleshooting hardware issues</li><li>Experience with configuration management software</li><li>Experience with at least one programming language</li><li>Experience with MongoDB security best practices</li><li>Automation/Scripting</li></ul></ul><h3>Education/Experience:</h3><ul><ul><li>A Highschool Diploma or equivalent is required.</li><li>A Bachelor's degree in software development, database programming, or computer engineering is preferred.</li><li>3+ years managing production MongoDB workloads, ideally in a customer-facing role or 5+ years in production database admin with advanced MongoDB knowledge.</li></ul></ul><h3>General Remote Environment:</h3><ul><ul><li>Moderate levels of stress may occur at times.  </li><li>It may require long periods of sitting and viewing a computer monitor </li><li>No physical demands are required.  </li><li>On- Call Rotation is required with the possibility during holidays as required by the business for 24/7 support. </li><li>Occasional Travel, Less than 10%</li></ul></ul><h3>Sponsorship:</h3><ul><ul><li>This role is not sponsorship eligible. Candidates need to be legally allowed to work in the US for any employer.</li></ul></ul>The following information is required by the Colorado Equal Pay Transparency Act, New York City Pay Transparency Act, Washington Pay Transparceny Act and California Pay Transparency Act. This applies only to individuals working in the state of Colorado, Washington, California and New York City. The anticipated starting pay range of Colorado, California, Washington and New York City applicants for this role is <i>$116,100-$170,280 for CO and $135,300 – $198,400 for NYC, WA and CA. </i>Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Frackspace.jobs%2Fbenefits%2F&amp;data=05%7C01%7Cstorm.hostetter%40rackspace.com%7C9289594e631b4d9ba92c08dad95ad76f%7C570057f473ef41c8bcbb08db2fc15c2b%7C0%7C0%7C638061281448911773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=acoFB7XqyigIIzFtP2%2BOXETRWVTlzHrru8APge6t6Sc%3D&amp;reserved=0" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

MongoDB DBA V

<b>Job Summary:</b> Ensure accountability and security of data center inventory. Understand and adhere to company safety policies and procedures as well as documented inventory controls and practices. Provide service in alignment with Rackspace Core Values to include FANATICAL support. <b>Work Location: </b>Onsite Richardson, TX <b>Shift: </b>Monday to Friday from 8 AM to 4:30 PM CST. <h3>Responsibilities</h3><ul><ul><li>Manage and process internal tickets (with limited supervision). </li><li>Process equipment returning to secured inventory stockroom. </li><li>Execute physical movements of inventory. </li><li>Participate in regularly schedule inventory-related meetings. </li><li>Assist in training of new and existing controllers. </li><li>Stock materials following industry handling standards. </li><li>Process hard drives containing data through the drive wiping and destruction processes. </li><li>Complete all shipping and receiving documentation. </li></ul></ul><h3>Qualifications</h3><ul><ul><li>High school diploma or equivalent required.</li><li>5+ years of experience or ability to show familiarity with inventory industry standards. </li><li>Able to work a flexible schedule within a fast-paced, high-pressure environment. </li><li>Familiarity with productivity software including, but not limited to, Microsoft Office and email client software, including the creation of rules and folder organization. </li><li>Familiarity with electronic and computer components is a plus. </li><li>Basic knowledge of integrated inventory control system. </li><li>Basic knowledge of the cycle counting process. </li><li>Basic shipping and receiving experience.</li><li>Able to lift 60 lbs. overhead. </li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a><b>Information on </b><a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>benefits</b></a><b> offered is here</b>.#LI-MF1 </ul></ul>

Richardson

Inventory Control Specialist I

Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements, and add value to the customer/clients. Develops customer service department procedures. Liaises between customers and manufacturing, sales, order processing, and accounting to resolve status, production, delivery, and billing inquiries. Reviews SLA claims. Develops and manages service with speed and accuracy and all client/customer service delivery issues are resolved. Manages market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.Hybrid in San Antonio, TX<h3>Key Responsibilities</h3><ul><ul><li>Manages customer support functional activities for all products and contributes to overall service profitability. </li><li>Uses staff and systems in the customer support area efficiently and productively. </li><li>Improves quality and responsiveness of customer support staff and resources. </li><li>Improves interaction and service between customer support and other functional areas of company. </li><li>Manages technical customer support center specialists for all products. </li><li>Schedules staff to adequately handle call/e-mail volume at any point in time. </li><li>Monitors progress and number of telephone calls/e-mails made. </li><li>Manages personnel activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination, as necessary). </li><li>Contributes to overall service revenue. </li><li>Generates new and creative ideas to sell add-on services. </li><li>Promotes sales of various service options. </li><li>Promotes and maintains a high quality, professional, and service-oriented company image among users. </li><li>Manages company’s technical customer support center specialist activities. </li><li>Ensures resolution of customer problems received via the telephone and/or internet. </li><li>Coveys customer feedback to product development staff. </li><li>May develop opportunities for billable time with billable service managers. </li><li>Erroneous decisions will have a long- term effect on the company's success. </li><li>Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters. </li><li>Influences policymaking.</li></ul></ul><h3>Knowledge and Skills</h3><ul><ul><li>Intermediate understanding of the IT industry and various technologies</li><li>Intermediate knowledge of the Rackspace product portfolio, servers, and computer hardware</li><li>Intermediate understanding of Cloud technologies and working practices</li><li>Administrative Skills</li><li>AR/Billing Software Tools</li><li>Budget Management</li><li>Client/Customer Service</li><li>Coaching/Counseling</li><li>Cost-benefit Analysis</li><li>Customer Relationship Management</li><li>Data Analysis</li><li>ERP Software Skills</li><li>Formal Writing Skills</li><li>MS Excel Skills</li><li>Negotiation Skills</li><li>Presentation Building</li><li>Process Improvement</li><li>Public Speaking</li><li>Query Resolution Skills</li><li>Revenue Risk Assessment/Identification</li><li>Stakeholder Management (external/internal)</li><li>Technical Troubleshooting</li></ul></ul><h3>Qualifications</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>ITIL Certification preferred</li><li>8 - 10 years of relevant work experience required</li><li>A minimum of 2 years of experience in direct people management required</li></ul></ul>#LI-AW2

Senior Manager, Customer Success

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field</li><li>Leads others to solve complex problems</li><li>Works independently, with guidance in only the most complex situations</li><li>May provide functional leadership to teams or projects</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads a defined sales process for all Rackspace solutions.</li><li>Cultivates new business opportunities for new and/or existing accounts.</li><li>Meets with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced knowledgeable in professional sales training and sales process</li><li>Advanced understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Advanced knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>8 - 11 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>117,900 – 207,350</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>125,000 – 219,890</i>•        The anticipated starting pay range for California, New York City and Washington is: <i>137,500 – 241,780</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Atlanta

Sales Executive IV - Atlanta, GA

<b>Job Summary:</b> Responsible for maintaining the operation and maintenance of all electrical, mechanical, life safety and monitoring equipment within the Data Center/Facility.  This equipment supports mission-critical servers and is expected to maintain 100% customer up-time. Responsibilities include maintaining facility appearance and integrity.  A very unique aspect about tthis position is you'll be working with either AutoCAD or Visio to design datacenter layouts for our clients. <b>Work Location: </b>You’ll work onsite at our state of art Data Center located in Richardson, TX.<b>Work Days/Hours: </b>Sunday - Wed 5am to 3:30pm<b>Right to Work:  </b>Due to this datacenter supporting some of our government customers this role is only open to US Citizens. <h3>Key Responsibilities: </h3><ul><ul><li>Oversee potentially medium impacting projects and coordinate the use of resources, project execution, &amp; communication. </li><li>Identify infrastructure risks and performance gaps. </li><li>Troubleshoot electrical and mechanical data center infrastructure.</li><li>Assist in facilitating Root Cause Analysis (RCAs) to ensure the recurrence of issues or incidents are eliminated. </li><li>Execute and assist in developing and documenting step-by-step methods of procedure (MOPs) for critical maintenances. </li><li>Execute and assist in the development of step-by-step Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) to drive the consistency of operation and quickly respond to incidents to return equipment to operation. </li><li>Supervise and manage scheduled maintenance of electrical, mechanical, life safety and monitoring equipment. </li><li>Oversee the monitoring equipment and other critical systems. </li><li>Assist in effectively leading Incident Management efforts in the event of system degradation/failures communicating the status to all levels and resolving the issue in a timely fashion. </li><li>Maintain meticulous 5S and housekeeping practices. </li><li>Use either AutoCAD or Viso to design datacenter floor plans to be given to clents. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Minimum of 5 years of relevant work experience.</li><li>High school diploma or equivalent required. </li><li>Advanced knowledge of HVAC, HV and LV switch boards, Transformers, Chillers, BMS (Trend), Fire Alarms, Sprinkler systems, UPS, Lead acid batteries, Generators, PDUs, and RPPs. </li><li>Knowledge of Health and Safety at work acts, i.e. method statements, risk assessments. </li><li>Knowledge of Building Automation and Power Management Systems.</li><li>Ability to use either AutoCAD or Visio systems. </li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a><b>Information on </b><a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>benefits</b></a><b> offered is here</b>.#LI-MF1 </ul></ul>

Data Center Facilities Engineer III

Rackspace Technology is seeking an experienced Program Lead to join the Public Cloud Strategic Operations Team, focused on driving the execution of our AWS collaboration program.The Program Lead will oversee the execution of this multi-faceted program across all disciplines, including sales, marketing, delivery, product, alliances, finance, human resources, and legal. This individual will organize a cross-functional, matrixed team, manage deliverables, communicate status, escalate issues, and regularly meet with the Rackspace ELT.This role requires someone who can develop and implement new processes and workflows to meet program attainment metrics. Additionally, the Program Lead will refine existing processes as needed to ensure successful execution. They will direct and facilitate work across all teams, providing coaching and mentorship where necessary.The ideal candidate will have experience and expertise with AWS funding mechanics, AWS processes, and AWS field engagement. We’re looking for a team player who is a self-starter, a strategic thinker, and adaptable in proactively addressing challenges and driving solutions.Work location: Remote in the United States of America<h3>Critical Competencies </h3><ul><ul><li>Excellence: The ability to exceed expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. </li><li>AWS focus: The understanding and knowledge of AWS requirements, measurements, and success through collaborative and proactive problem-solving. </li><li> Agility: The ability to quickly adapt and respond to dynamic needs and expectations through innovative solutions; whether with Rackspace field teams or AWS. </li><li>Compassion: The ability to cultivate a positive and supportive environment across teams to effectively work together toward common goals; fostering trust within Rackspace and with AWS stakeholders. </li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Planning and execution of not only the program but multiple projects across the program. Some with highly complex requirements. </li><li>Planning and execution of the dedicated program including the program plan, timelines, milestones, financial management, performance metrics, and/or resource needs for a complex program. </li><li>Have a full understanding of all program/project requirements; both business and technical. </li><li>Collaboration with internal and external stakeholders, as well as coordinating across functions.</li><li>Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.</li><li>Tracks the success criteria, performance metrics, and Key Performance Indicators for the program.</li></ul></ul><h3>Knowledge &amp; Skills</h3><ul><ul><li>Expert-level knowledge of project and program management. </li><li>Expert-level knowledge of AWS processes and programs. </li><li>Excellent time management, communication, decision-making, presentation, human relations, and organizational skills.</li><li>Financial skills to develop, track, and report on the program budget. </li><li>Expert understanding of risk analysis, project reporting, and tracking. </li><li>Ability to manage matrixed program teams in diverse environments. </li><li>Proficient with MS Office tools, including Word, Excel, and PowerPoint. </li><li>Excellent attention to detail and complex problem-solving. </li><li>Ability to work autonomously with limited coaching. </li><li>Creative thinking and the ability to ‘think outside the box’ are essential. </li><li>Ability to communicate complex info and ideas in a simplified manner. </li><li>Ability to apply varying leadership skills and traits that create solutions and results in unexpected situations. </li></ul></ul><h3>Qualifications &amp; Experience</h3><ul><ul><li> High School Diploma or regional equivalent required. </li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute the degree requirement.</li><li>A minimum of 10 - 12 years of experience in the field of the role is required. </li></ul></ul><h3>Physical Demands </h3><ul><ul><li>General office environment. May require long periods sitting and viewing a computer monitor. </li><li>Moderate levels of stress may occur at times. </li><li>No special physical demands are required. </li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.The anticipated starting pay range for Colorado is: $116,100 - $170,280The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280The anticipated starting pay range for California, New York City, and Washington is: $135,300 - $198,440Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>.Work location: Remote in the United States of America#LI-AW1, #LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Program Lead - AWS Strategic Collaboration

<b>Rackers:</b>  Valued members of a winning team Our employees, affectionately called “Rackers,” are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’refrequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune.  They embody our Core Values, demonstrating that Fanatical Experience is:  <b>Product Manager III:</b> We're expanding our team with a proven track record of delivering a best-in-class DBasS platform – ObjectRocket. You'll have the opportunity to work with a strong team of Engineers, DBAs, and support staff working on large-scale distributed enterprise systems. You'llll drive the success of our services by supporting the organization and ensuring our customers receive the best quality product possible.   <b>Work Location:  </b>US-Remote<h3>Key Responsibilities: </h3><ul><ul><li>Lead and influence a cross-functional team to create products that delivers business and operational value to our customers. </li><li>Collaborate with Director of Product on vision and product strategy </li><li>Own the product roadmap and drive development of new products and enhancements of existing products.  </li><li>Research and identify new DBasS and DB managed service market opportunities </li><li>Break down and prioritize delivery of products and features by developing and maintaining the product backlog, user stories, and cross-product dependencies </li><li>Elicit, identify, document, and refine requirements from business problems to detailed user stories and acceptance criteria that may include technical requirements </li><li>Listen, learn, and advocate for the needs of customers, engineers, and stakeholders  </li><li>Proactively manage, communicate, and collaborate with customers, engineers, DBAs, support, and other stakeholders to analyze information and functional requirements </li><li>Help drive the development process through to implementation, and ensure the deliverables meet business and customer needs. </li><li>Track and report on teamwork completed, capacity, backlog, velocity, etc. </li><li>Create and analyze metrics and feedback to improve organization, processes, best practices, performance, and delivery. </li><li>Cultivate relationships customers and across ObjectRocket and Rackspace teams </li><li>Become the authority on DBaaS products and services and how to best serve customer needs. </li><li>Assist with deployments and production support issues as a point of escalation.  </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>6+ years of product management, preferably in B2B, DBaaS, SaaS, or large-scale cloud products.  </li><li>Experience with managed services, and a proven track record of successfully providing quality products </li><li>Proven track record managing the entire product lifecycle: defining business problems, researching customer needs, prototyping, and testing new solutions, working with engineering teams, and prioritizing an Agile development backlog and Roadmap. </li><li>Excellent communications and influencing skills across all levels of a large organization, as well as with external customers and partners. </li><li>Experience working with databases, DBAs, and support staff </li><li>Ability to launch innovative products </li><li>Ability to own execution without continuous oversight </li><li>Ability to lead large, cross-functional teams to achieve business goals and results  </li><li>Ability to plan, prioritize and organize effectively and independently  </li><li>Experience with Atlassian products, specifically Jira and Confluence </li><li>Ability to work within a remote team </li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a><b>Information on benefits is offered here:</b>  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $96,800 - $142,010.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $103,100 - $151,140.·       The anticipated starting pay range for California, New York City and Washington is: $112,900 - $165,550. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-MF1 "Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Product Manager III

<b>Job Summary:</b> Rackspace is seeking a highly skilled and experienced Lead Cloud Engineer. We’re currently migrating a new customer up into a multicloud environment.  This is truly a greenfield project where you’ll be the technical expert in cloud Infrastructure Support, overseeing various aspects of network architecture, information security, IT system Administration and Tools, and DevOps processes.  <b>Work Location: </b>USRemote<h3>Key Responsibilities: </h3><ul><ul><li>Play a crucial role in overseeing and coordinating the technical, peripheral, and management aspects of our cloud infrastructure and DevOps requirements. </li><li>Identify and address product bugs, deficiencies, and performance bottlenecks.</li><li>Work with customers engineering teams on a wide variety of projects.</li><li>Implement automation/DevOps best practices for CI/CD, IaC, Containerization, etc.</li><li>Perform Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python).</li><li>Collaborate with fellow Rackers and customer key stakeholders to deliver projects, such as implementing Cloud-based technical architectures, executing migrations, and optimizing applications that enable business objectives.</li><li>Serve as a technical advisor and perform troubleshooting to resolve technical challenges for customers.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree in information technology or a related field required, master’s degree preferred. Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.</li><li>AWS Solutions Architect certification is preferred. </li><li>7+ years of combined technical support experience </li><li>Expert level knowledge of AWS and Azure. </li><li>Familiarity with GCP. </li><li>Experience working in a project environment, in a supplier, vendor or consultant capacity. </li><li>Experience with cloud migrations from onprem -&gt; cloud.</li><li>Administration experience with both Windows and Linux Servers. </li><li>Experienced with cloud monitoring tools such as service now. </li><li>Experienced with DevOps, CI/CD deployments, and Kubernetes. </li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a><b>Information on benefits is offered here:</b>  <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> </ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $116,100 - $170-280.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280.·       The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. #LI-MF1 <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Lead Cloud Engineer

A Rackspace Enterprise Architect is a technical presales professional at Rackspace Technology who specializes in designing and implementing complex cloud solutions that leverage multiple Rackspace Service Lines, including Professional Services and Managed Services across Apps, Infra, Data, AI/ML, and Security, across different cloud platforms like AWS, Azure, and Google Cloud, essentially acting as a bridge between various Rackspace offerings to drive the development of comprehensive solutions for clients with diverse needs and in some cases working alongside SMEs from other service line to drive the development of the solutions.  This position will be working with diverse presales, sales, technical consultancy, project management, support and partner teams ensuring customer business needs are technically translated and delivered through your consulting engagements. Engagements will be primarily focused on migration (transition), transformation and infrastructure consolidation, but may also include automation, optimization, and lifecycle services. As an experienced technical consultant, you will be accountable for customer technical project propositioning, scoping, design and delivery. You will be accountable for the technical outcomes of your engagements. <b>Work Location: </b>US Remote<h3>Key points about a Rackspace Multi Service Line Architect: </h3><ul><ul><li><b>Broad Expertise</b>: They possess deep knowledge across multiple Rackspace service lines, allowing them to tailor solutions that combine different services to address specific client requirements.   Additionally poses and maintains a strong knowledge of at least one hyperscaler cloud platform with a strong familiarity of the others.</li><li><b>Communication and Collaboration: </b>Because MSLs work across such a broad spectrum of offerings, they often need to call on domain-specific SMEs to flesh out the details of a solution.  Concisely summarizing opportunities for these SMEs and integrating their contributions into the solution is a key requirement for Multi Service Line Solution Architects.</li><li><b>Multicloud Capability</b>: They understand how to integrate cloud services from various providers into a unified architecture, enabling clients to utilize the best features of each platform. </li><li><b>Solution Design</b>: Their primary responsibility is to design and architect customized solutions by selecting the optimal mix of Rackspace services to meet client needs, considering factors like cost, performance, and security. </li><li><b>Customer Focus</b>: They work closely with clients to understand their business goals and translate them into technical requirements, ensuring the designed solution aligns with their strategic objectives. </li><li><b>Presales Support</b>: Often, these architects play a key role in the presales phase, presenting proposed solutions to potential clients and addressing technical questions during the sales cycle. </li></ul></ul><h3>Examples of what a Rackspace Multi Service Line Architect might do: </h3><ul><ul><li>Design a hybrid cloud architecture utilizing both on-premise infrastructure and public cloud services from multiple providers, managing data flow between them. </li><li>Develop a custom application deployment strategy that leverages Rackspace's managed services for security, monitoring, and scaling. </li><li>Architect a data pipeline that combines data from various sources, utilizing Rackspace data warehousing and analytics tools to provide valuable insights.</li></ul></ul><h3>Key Responsibilities:</h3><ul><ul><li>Serves as a subject matter expert for AWS to orchestrate and lead professional services presales and delivery efforts inclusive of holistic IT migration, optimization, consolidation, and transformation solutions for FTSE 500 customers inclusive of discovery, analysis, planning and delivery.</li><li>Lead and facilitate group white- boarding sessions to articulate Rackspace solutions and professional services methodology.</li><li>Manage a broad range of activities including the coordination of several internal departments and 3rd party partners to structure realistic, innovative and cost-effective solutions to meet customer objectives and expectations in a timely manner.</li><li>Communicate with project managers, extended Rackspace teams and partners during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.</li></ul></ul><h3>Qualifications:</h3><ul><ul><li>10+ years of combined technical support experience and pre-sales technical support experience.</li><li>Expert level knowledge of AWS.</li><li>Experience working in a project environment, in a supplier, vendor or consultant capacity.</li><li>Ability to communicate technical info and ideas so others will understand.</li><li>Ability to make appropriate decisions considering the relative costs and benefits of potential actions.    </li><li>Ability to provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.</li><li>Being familiar with Professional Services delivery frameworks and methodologies (e.g. Agile and Waterfall) with experience writing professional services statements of work.</li></ul></ul><h3>Education:</h3><ul><ul><li>Bachelor’s degree in information technology or a related field required, Master’s degree preferred. </li><li>Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.</li><li>AWS Solutions Architect certification is preferred. </li></ul></ul><h3>Travel</h3><ul><ul><li>As per business requirements</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>This role is not sponsorship eligible</li><li>Candidates need to be legally allowed to work in the US for any employer</li></ul></ul><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $ 170,000 - $ 271,900•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $ 186,900 - $ 299,100•The anticipated starting pay range for California, New York City and Washington is: $ 205,300 - $ 328,400 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Presales Enterprise Architect - Multi Service Line

Leads a program or multiple projects from start to finish in a <b>hybrid role, requiring attendance at our offices in San Antonio</b>. Inspires confidence in the team, senior management, and the business community implementing the solution. Leads efforts to improve existing processes or programs and designs new systems or processes as required. Mentors team members and is viewed as a SME and overall leader on the floor.<h3>Key Responsibilities: </h3><ul><ul><li>Planning and execution of a dedicated program or multiple projects of the highest complexity. </li><li>Reviewing and fully understanding all program/project requirements (business and technical). </li><li>Collaborating with internal stakeholders as well as coordinating across functions, internally and externally, to ensure delivery within scope, budget, and schedule. </li><li>Developing and documenting business processes. </li><li>Evaluating business processes and identifying areas where efficiencies may be gained. </li><li>Developing and implementing solutions to gain efficiencies.</li><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>8 - 11 years of relevant work experience required</li><li>Bachelor's Degree required, preferably in field related to role. </li><li>Project certification a plus (PMP, Six Sigma, etc.)</li><li>Advanced knowledge of the project lifecycle</li><li>Advanced knowledge of industry competitors, products, trends and technology</li><li>Advanced knowledge of company's objectives and strategies</li><li>Budget Management</li><li>Business Analytics</li><li>Coaching/Counseling</li><li>Defect Management</li><li>Delivery Management</li><li>Financial Acumen</li><li>Jira Software Skills</li><li>Leadership</li><li>Negotiation Skills</li><li>People Management</li><li>Presentation Building</li><li>Public Speaking</li><li>Process Improvement</li><li>Project Management</li><li>Risk Assessment/Management</li><li>Stakeholder Management (external/internal)</li><li>Technical Acumen</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $116,100 - $170,280.The anticipated starting pay range for Hawaii and New York (not including NYC) is: $123,600 - $181,280.The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-JR1#LI-USA#rackspace

Program Manager IV

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines</li><li>Solves complex problems</li><li>Works independently, receives minimal guidance</li><li>May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives</li><li>Acts as a resource for colleagues with less experience</li><li>Level at which career may stabilize for many years or until retirement</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads a defined sales process for all Rackspace solutions.</li><li>Cultivates new business opportunities for new and/or existing accounts.</li><li>Meets with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Intermediate knowledgeable in professional sales training and sales process</li><li>Intermediate understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Intermediate knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>5 - 7 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1

Dallas

Sales Executive III - San Antonio, TX

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