Rackspace

PRIMARY RESPONSIBILITY:   A Block Storage Administrator is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers. As a Block Storage Administrator, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Block Storage Administrator applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. A Block Storage Administrator maintains, diagnoses, and administers a customer’s environment on various platforms. A Block Storage Administrator is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment.  A Block Storage Administrator creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support.  KNOWLEDGE/SKILLS/ABILITY: o  Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers.  o  Must have experience working in enforced change and risk control environments.o  Strong attention to detail, interpersonal and time-management skills. o  Self-motivated; ability to maintain excellence in service with moderate supervision. Strong analytical and problem-solving skills. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. o  Strong knowledge in technology troubleshooting methodologies, design, and implementation. o  Able to resolve problems in an efficient and timely manner. Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion. o  Basic knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms. Basic knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.o  Strong working knowledge of Networking, Fiber Channel concepts, and technologies.o  Hands on experience of a combination within EMC VMAX, VNX1, VNX2, Unity, Isilon, and NetApp FAS arrays; Cluster mode and 7-mode, FlexClone, Snap Drive, and Brocade Fiber Channel Switches required.  Ability to provide FANATICAL support.o  Basic knowledge of Storage methodologies.  o  Excellent time management and organizational skills. o  Able to work well under pressure and under stressful situations while supporting customers.  JOB COMPLEXITY:  o  Accountable in overseeing team achieve/maintain team level KPIs and Queue health.o  Work on technical tickets, follows pre-defined processes to plan and execute technical change as requested by customers. Responds to queries from customers regarding performance, process and recommendations based on Rackspace best practices.o  Coach team members on developing necessary technical skills that get results.o  Builds new storage configurations via software installation, LUN/Volume provisioning for new requests or expansion requests, host zoning and registration, quality control, and ticket consolidation. Decommission storage devices. Performs host un-zoning and de-registration, and server clean up.o  Performs troubleshooting for host end-to-end connectivity, host-side storage software, and storage component failures.o  Escalates critical component failures to engineers. Answers general configuration questions, audits environments, and performs quality control as part of storage fleet management.  Provides performance statistics reporting, software reporting, and storage reporting to meet requests by customers and Rackspace leaders. o  Work with Customers/Account Teams, Vendors to schedule maintenance activities.o  Audits Array and CORE logs, performance, utilization, and validates data accuracy in Rackspace records. Also audits reference tools such as, Wiki, SharePoint, RSS feed, etc.o  Assists with scheduling and working host-side maintenances including, quality control, HBAs, Re-kicks, LUN expansions and migrations, Cab migrations, and migration cutovers.  Upgrades software, firmware, and drivers, and performs regular system health checks.o  Makes recommendations for process and procedure improvements. o  Consistent regular interaction with both internal and external customers as well as account managers and management. o  Resolve escalated customer issues and manage escalations further to internal support.  Key Accountabilitieso  To provide the highest level of Storage Technical supporto  Create and maintain customer loyalty by serving customers above and beyond their expectations.o  Take ownership of issues until resolution.o  Responsible for solving customer's technical issues.o  Support customers primarily via phone and ticketsSUPERVISION: o  Operates under minimal supervision.o  Expected to reach out to wider team for assistance to perform more complex duties and on any requests not 100% clear on. EXPERIENCE/EDUCATION:  o  Minimum 4 years Storage and Fiber Channel switch experience gained in role with EMC, NetApp, or Brocade experience preferred. Must have at least 5 years’ experience in a customer service-oriented position.  o  BE/B Tech o  Must have Storage (EMC/Netapp) related valid certifications.o  At the hiring manager’s discretion, additional relevant experience may substitute for the degree requirements. PHYSICAL DEMANDS: o  General office environment. Moderate levels of stress may occur when solving root causes to proactively prevent recurrence.   May require long periods sitting and viewing a computer monitor.  No special physical demands required.o  This role will be 24X7 support and shift will vary depending on operational need.

India

Gurugram

Storage Admin II - Gurugram

Data Modeller–Healthcare Domain  Overview We are seeking an experienced Data Modeller with expertise in designing and implementing data models for modern data platforms. This role requires deep knowledge of data modeling techniques, healthcare data structures, and experience with Databricks Lakehouse architecture. The ideal candidate will have a proven track record of translating complex business requirements into efficient, scalable data models that support analytics and reporting needs.  About the Role As a Data Modeller, you will be responsible for designing and implementing data models for our Databricks-based Modern Data Platform. You will work closely with business stakeholders, data architects, and data engineers to create logical and physical data models that support the migration from legacy systems to the Databricks Lakehouse architecture, ensuring data integrity, performance, and compliance with healthcare industry standards.  Key Responsibilities Design and implement logical and physical data models for Databricks Lakehouse implementations Translate business requirements into efficient, scalable data models Create and maintain data dictionaries, entity relationship diagrams, and model documentation Develop dimensional models, data vault models, and other modeling approaches as appropriate Support the migration of data models from legacy systems to Databricks platform Collaborate with data architects to ensure alignment with overall data architecture Work with data engineers to implement and optimize data models Ensure data models comply with healthcare industry regulations and standards Implement data modeling best practices and standards Provide guidance on data modeling approaches and techniques Participate in data governance initiatives and data quality assessments Stay current with evolving data modeling techniques and industry trends Qualifications Extensive experience in data modeling for analytics and reporting systems Strong knowledge of dimensional modeling, data vault, and other modeling methodologies Experience with Databricks platform and Delta Lake architecture Expertise in healthcare data modeling and industry standards Experience migrating data models from legacy systems to modern platforms Strong SQL skills and experience with data definition languages Understanding of data governance principles and practices Experience with data modeling tools and technologies Knowledge of performance optimization techniques for data models Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred Professional certifications in data modeling or related areas Technical Skills Data modeling methodologies (dimensional, data vault, etc.) Databricks platform and Delta Lake SQL and data definition languages Data modeling tools (erwin, ER/Studio, etc.) Data warehousing concepts and principles ETL/ELT processes and data integration Performance tuning for data models Metadata management and data cataloging Cloud platforms (AWS, Azure, GCP) Big data technologies and distributed computing Healthcare Industry Knowledge Healthcare data structures and relationships Healthcare terminology and coding systems (ICD, CPT, SNOMED, etc.) Healthcare data standards (HL7, FHIR, etc.) Healthcare analytics use cases and requirements Optionally Healthcare regulatory requirements (HIPAA, HITECH, etc.) Clinical and operational data modeling challenges Population health and value-based care data needs

Data Modeller

Overview We are seeking an experienced Data Architect with extensive expertise in designing and implementing modern data architectures. This role requires strong software engineering principles, hands-on coding abilities, and experience building data engineering frameworks. The ideal candidate will have a proven track record of implementing Databricks-based solutions in the healthcare industry, with expertise in data catalog implementation and governance frameworks.  About the Role As a Data Architect, you will be responsible for designing and implementing scalable, secure, and efficient data architectures on the Databricks platform. You will lead the technical design of data migration initiatives from legacy systems to modern Lakehouse architecture, ensuring alignment with business requirements, industry best practices, and regulatory compliance.  Key Responsibilities Design and implement modern data architectures using Databricks Lakehouse platform Lead the technical design of Data Warehouse/Data Lake migration initiatives from legacy systems Develop data engineering frameworks and reusable components to accelerate delivery Establish CI/CD pipelines and infrastructure-as-code practices for data solutions Implement data catalog solutions and governance frameworks Create technical specifications and architecture documentation Provide technical leadership to data engineering teams Collaborate with cross-functional teams to ensure alignment of data solutions Evaluate and recommend technologies, tools, and approaches for data initiatives Ensure data architectures meet security, compliance, and performance requirements Mentor junior team members on data architecture best practices Stay current with emerging technologies and industry trends Qualifications Extensive experience in data architecture design and implementation Strong software engineering background with expertise in Python or Scala Proven experience building data engineering frameworks and reusable components Experience implementing CI/CD pipelines for data solutions Expertise in infrastructure-as-code and automation Experience implementing data catalog solutions and governance frameworks Deep understanding of Databricks platform and Lakehouse architecture Experience migrating workloads from legacy systems to modern data platforms Strong knowledge of healthcare data requirements and regulations Experience with cloud platforms (AWS, Azure, GCP) and their data services Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred Technical Skills Programming languages: Python and/or Scala (required) Data processing frameworks: Apache Spark, Delta Lake CI/CD tools: Jenkins, GitHub Actions, Azure DevOps Infrastructure-as-code (optional): Terraform, CloudFormation, Pulumi Data catalog tools: Databricks Unity Catalog, Collibra, Alation Data governance frameworks and methodologies Data modeling and design patterns API design and development Cloud platforms: AWS, Azure, GCP Container technologies: Docker, Kubernetes Version control systems: Git SQL and NoSQL databases Data quality and testing frameworks Optional - Healthcare Industry Knowledge Healthcare data standards (HL7, FHIR, etc.) Clinical and operational data models Healthcare interoperability requirements Healthcare analytics use cases

Data Architect (Azure and Databricks)

Overview We are seeking an experienced Program Manager with extensive expertise in managing large-scale data platform migration programs. This senior role requires a proven track record of successfully leading Lakehouse/Data warehouse migration initiatives from on-premises to cloud environments, with specific focus on Databricks implementations in the healthcare industry.  About the Role As a Program Manager, you will be responsible for overseeing complex, enterprise-wide data platform transformation programs. You will lead cross-functional teams to deliver successful migrations from legacy systems to modern Databricks-based data platforms, ensuring alignment with business objectives, regulatory compliance, and technical excellence.  Key Responsibilities Lead large-scale Data Warehouse or Lakehouse implementation programs, managing the full lifecycle from initiation through planning, execution, and closure Develop comprehensive program plans, including resource allocation, budget management, risk mitigation, and dependency tracking Coordinate multiple project workstreams, ensuring seamless integration and alignment across teams Establish and maintain program governance frameworks, including reporting structures, change management processes, and quality assurance protocols Collaborate with executive stakeholders to define program vision, objectives, and success criteria Manage relationships with key stakeholders, including business leaders, IT teams, vendors, and regulatory bodies Identify and mitigate program risks, issues, and dependencies, implementing effective resolution strategies Lead the transition from legacy data warehouse systems to modern Databricks Lakehouse architecture Ensure compliance with healthcare industry regulations and data governance requirements Facilitate knowledge transfer and capability building within the organization Drive continuous improvement initiatives throughout the program lifecycle <h3>Qualifications </h3><ul><ul><li>15+ years of experience in project and program management, with a focus on data and analytics initiatives </li><li>Proven track record of successfully managing large-scale data platform migration programs from on-premises to cloud environments </li><li>Extensive experience with Databricks implementation and Lakehouse architecture </li><li>Deep understanding of healthcare industry data requirements, regulations, and compliance standards </li><li>Strong knowledge of data warehouse concepts, ETL processes, and modern data engineering practices </li><li>Experience with cloud platforms (AWS, Azure, GCP) and their data services </li><li>Familiarity with Agile, Waterfall, and hybrid project management methodologies </li><li>Excellent stakeholder management and communication skills at all organizational levels </li><li>Strong leadership abilities with experience managing diverse, cross-functional teams </li><li>Ability to translate complex technical concepts into business-friendly language </li><li>Experience managing program budgets exceeding $1M </li><li>Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred </li><li>Professional certifications such as PMP, PgMP, or equivalent </li></ul></ul><h3>Technical Knowledge </h3><ul><ul><li>Optional Healthcare Industry Knowledge </li><li>Healthcare data regulations (HIPAA, HITECH, etc.) </li><li>Healthcare data standards (HL7, FHIR, etc.) </li><li>Clinical and operational data workflows </li><li>Healthcare analytics use cases and requirements </li><li>Population health management data needs </li><li>Value-based care data requirements </li><li>Healthcare interoperability standards </li>What We Offer <li>Opportunity to lead transformative data initiatives in the healthcare industry </li><li>Collaborative and innovative work environment </li><li>Competitive compensation package </li><li>Professional development opportunities </li><li>Work with cutting-edge data technologies and methodologies </li></ul></ul>

Program Manager - Modern Data Platform Implementation

Job Profile : Data Architect – Data Platform Managed Services – IN Job Description Summary :The engineer will be responsible for managing and operating upon Azure environment covering Data Lake Storage, Databricks, Azure Data Factory, Synapse, Microsoft Fabric, Power Bi, Power Apps, Azure event hub serving multiple customers.The engineer will work closely with the customer and team to manage and operate cloud data platform focusing on Bug Fixs, Minor Enhancements, Non-run book based procedures focusing on bringing Continuous Improvement across the data platform ecosystem. Job Description:Provides operational support and guidance covering: Resolving bugs/ pipeline issues, facilitating RCA and retrospection of issues Minor enhancements including schema changes/column changes/ filters Perform non-runbook based work such as business logic clarifications. Custodian of the knowledge base and runbooks. Support the customer to take informed decisions on code changes for enhancements and new features. Carry out expert-driven improvements and optimizations.<a href="http://optimizations.KNOWLEDGE/SKILLS/ABILITY" rel="noopener noreferrer nofollow ugc" target="_blank">KNOWLEDGE/SKILLS/ABILITY</a>: Good hands on Azure Data Lake Storage, Databricks, Azure Data Factory, Synapse, Microsoft Fabric, Azure event hub, PowerBI, Tableau to read and write sql and stored procedures. Good hands on experience in configuring, managing and troubleshooting along with general analytical and problem solving skills. Excellent written and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. JOB COMPLEXITY:This role requires extensive problem solving skills and the ability to research an issue, determine the root cause, and implement the resolution; research of various sources such as Microsoft documentation that may be required to identify and resolve issues. Must have the ability to prioritize issues and multi-task. SUPERVISION:  Works under moderate supervision. EXPERIENCE/EDUCATION: Requires a Bachelor’s degree in computer science or other related field plus 9+ years of hands-on experience in configuring and managing azure data analytics solution.  Experience with Azure environment is desired. PHYSICAL DEMANDS: General office environment. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations.  Occasional travel, less than 10%. POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards

Azure Data Architect – Data Platform Managed Services – IN

JOB REQUIREMENTS:Knowledge/Skills/Abilities:•Work on appropriate level infrastructure tasks and tickets in the queue to plan, implement, and support virtual infrastructures.•Stays current with emerging technologies related to respective technology domain.•Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results.•Create great first impression Fanatical Support experience by serving customers and setting the correct expectation.•Ability to lead the VMware team in the absence of an immediate frontline manager.•Excellent ability to handle multiple tasks and prioritize work to maintain required productivity levels.•Excellent problem-solving abilities, coupled with a desire to take on responsibility.•Possesses advanced written and verbal communication.•Strong Knowledge of ESXi, VCenter, Zerto, SRM.•Intermediate Knowledge in vSAN, NSX, Windows and Linux.•Develops internal wikis and procedures for relevant technology domain.•Provides primary interface between the client and project manager for basic to intermediate projects.•Gathers data for reporting and analysis and works appropriate tickets in queue.•Acts as the primary interface for the client or project manager for basic to intermediate projects. •Understanding of storage best practices for SAN and NAS, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.•Implement large, complex enterprise-class solutions using Citrix, Microsoft, and VMware technologies. •Ensure the control, integrity, and accessibility of the VMware environment for the enterprise. •Perform regular checks of system components for errors and application of necessary corrective action.•Basic knowledge of Microsoft platforms and technologies including IIS and SQL Server.•Basic operating systems knowledge (Windows and Linux)•Basic network administration skills. Basic working knowledge of fiber channel SANS. •Basic working knowledge of NFS Education:•Bachelor’s degree in computer science, Management Information Systems, or a related field•5+ years of additional related experience may substitute for the degree requirement.  Experience Required:•4 - 5+ years of technical engineering and administration experience•Technical customer support experience in a cloud hosting/technology environment Physical Demands•May require long periods sitting and viewing a computer monitor.•May require work on non-traditional shifts.•Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.

Cloud Engineer III (VMware) - IN (Night Shift - IND)

Java Dev Google Cloud Practice EngineerIndia - Remote / India - Bangalore / India - Gurgaon / India - HyderabadPublic Cloud - Offerings And Delivery – Cloud Application Services /Full - Time /Remote As a full spectrum integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.  You will be part of a team designing, automating, and deploying services on behalf of our customers to the cloud in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying cloud architecture techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments. Key Responsibilities·Create well-designed, documented, and tested software features that meet customer requirements.·Identify and address product bugs, deficiencies, and performance bottlenecks.·Participate in an agile delivery team, helping to ensure the technical quality of the features delivered across the team, including documentation, testing strategies, and code.·Help determine technical feasibility and solutions for business requirements.·Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.·Leverage technical knowledge to cut scope while maintaining or achieving the overall goals of the product.·Leverage technical knowledge to improve the quality and efficiency of product applications and tools.·Willingness to travel to client locations and deliver professional servicesQualifications·Experience developing software in GCP, AWS, or Azure·5+ yrs experience developing applications in Java·3+ years required with at least one other programming language such as <a href="http://node.js/" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Scala, Python, Go, C#, Typescript, Ruby.·Experience with relational databases, including designing complex schemas and queries.·Experience developing within distributed systems or a microservice based architecture.·Strong verbal and written communication skills for documenting workflows, tools, or complex areas of a codebase.·Ability to thrive in a fast-paced environment and multi-task efficiently.·Strong analytical and troubleshooting skills.·3+ years of experience as a technical specialist in Customer-facing roles·Experience with Agile development methodologies·Experience with Continuous Integration and Continuous Delivery (CI/CD)Preferred Qualifications·Experience with GCP·Building applications using Container and serverless technologies·Cloud Certifications·Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment·Exposure to Continuous Integration (CI) tools (e.g. Jenkins)·Strong practical application development experience on Linux and Windows-based systems·Experience working directly with customers, partners or third-party developers

Cloud Engineer IV (Java Dev Google Cloud Practice Engineer)

The Marketing Operations Analyst II is responsible for lead and pipeline reporting, ensuring accurate data tracking, performance measurement, and insights to drive marketing and sales alignment. This role focuses on lead management, pipeline analysis, and revenue reporting, while also managing Google Analytics, Google Ads, and other digital marketing performance metrics. The ideal candidate has strong analytical skills, experience with BigQuery, and expertise in data visualization, attribution modeling, and marketing analytics.Key Responsibilities:Lead &amp; Pipeline ReportingManage and maintain lead      flow tracking and reporting from marketing campaigns into HubSpot and CRM      (Salesforce preferred), ensuring data accuracy and integrity.Track, analyze, and report      on pipeline performance, lead conversion rates, and marketing-influenced      revenue to measure campaign impact.Build and maintain      dashboards in CRM, Looker Studio, Tableau, and Power BI to visualize lead      lifecycle stages, funnel progression, and sales handoff efficiency.Develop and refine      marketing attribution models to assess the effectiveness of marketing      channels and campaigns in pipeline generation.Work closely with Sales      Operations and Demand Generation teams to ensure seamless lead handoff and      alignment on pipeline metrics.Google &amp; Digital Marketing ReportingMonitor and analyze Google      Analytics and Google Ads performance, identifying trends and opportunities      for optimization.Track digital campaign      performance across paid media, SEO, and website engagement, providing      recommendations for improvement.Implement and maintain      Google Tag Manager configurations to optimize conversion tracking and      event measurement.Conduct A/B testing and conversion      rate analysis to optimize digital campaigns and landing page      effectiveness.Ensure marketing data is      structured correctly in BigQuery for advanced analytics and reporting.Marketing Data Management &amp; ComplianceMaintain data hygiene,      segmentation, and enrichment to improve targeting and reporting accuracy.Ensure compliance with      data privacy regulations (GDPR, CCPA) in all lead tracking and reporting      activities.Collaborate with marketing      and IT teams to improve data governance and system integrations.Qualifications &amp; Experience:5+ years of experience in      marketing analytics, lead operations, or data analysis.Strong expertise in lead      management, pipeline tracking, and revenue reporting.Proficiency in BigQuery      for querying and analyzing large-scale marketing and sales data.Experience with data      visualization tools (Google Looker Studio, Tableau, Power BI).Google Analytics and      Google Ads experience, with a strong understanding of paid search, SEO,      and digital reporting.Knowledge of marketing      attribution modeling, multi-touch attribution, and conversion tracking.Familiarity with CRM      systems (Salesforce preferred) and HubSpot reporting.Ability to interpret      complex data sets and present insights to marketing, sales, and leadership      teams.Preferred Skills:Experience with SQL,      Python, or R for advanced data analysis and reporting.Familiarity with Google      Tag Manager for event tracking and campaign measurement.Certifications in HubSpot,      Google Analytics, or BigQuery are a plus.

The Marketing Operations Analyst II

Marketing Operations Sr. Manager / Lead Job Summary:The Marketing Operations &amp; Technology Manager is responsible for optimizing marketing processes, managing technology platforms, and ensuring data-driven decision-making to enhance campaign performance and marketing effectiveness. This role plays a critical part in improving efficiency, implementing automation, and ensuring seamless integration between our marketing technology and data ecosystem including HubSpot, Salesforce, BigQuery, Google Analytics, and other MarTech tools to drive marketing success. A key focus of this role is HubSpot administration and optimization, as well as leading the strategy and execution of Marketing reporting and data analysis with expertise in data visualization tools (PowerBI, Google Looker Studio, Tableau) to provide marketing insights. The ideal candidate has expertise in marketing automation, CRM systems, analytics, and project management, with a strong technical understanding of HubSpot operations and data-driven decision-making. Key Responsibilities: HubSpot Administration &amp; OptimizationServe as the HubSpot owner and administrator, ensuring proper configuration, integration, and optimization for marketing campaigns.Manage HubSpot workflows, lead scoring models, and automation sequences to improve lead quality and campaign efficiency.Ensure seamless integration between HubSpot and CRM (Salesforce preferred), as well as other marketing technology tools.Develop and enforce best practices for lead management, segmentation, and reporting within HubSpot.Train and support marketing teams on HubSpot best practices, analytics, and automation capabilities.Data, Analytics &amp; ReportingUtilize BigQuery to analyze large-scale marketing data sets and generate actionable insights.Build dashboards and reports in Google Looker Studio, Tableau, or Power BI to track marketing performance and ROI.Implement and refine marketing attribution models to measure the effectiveness of marketing efforts and optimize budget allocation.Track, analyze, and report on key marketing performance metrics, including lead generation, pipeline contribution, and campaign ROI.Work closely with stakeholders to identify data gaps, improve reporting accuracy, and drive data-driven marketing strategies.Marketing Technology &amp; Process OptimizationOwn and optimize marketing automation processes, ensuring efficiency, scalability, and lead conversion.Maintain data hygiene, segmentation, and enrichment to improve targeting and personalization.Evaluate and implement new marketing technologies to improve campaign execution and measurement.Establish and document best practices for marketing operations, automation, and reporting.Cross-Functional Collaboration &amp; ComplianceWork closely with Sales Operations and RevOps to ensure smooth lead handoff, tracking, and closed-loop reporting.Collaborate with Demand Generation, Digital Marketing, and Content teams to align HubSpot, data, and analytics with marketing strategies.Manage relationships with vendors and external partners for marketing technology solutions and integrations.Ensure compliance with data privacy regulations (GDPR, CCPA) and industry best practices.Qualifications &amp; Experience:7+ years of experience in Marketing Operations, Marketing Technology, or related roles.Strong expertise in HubSpot (certifications preferred) and marketing automation best practices.Experience with BigQuery for querying and analyzing large marketing data sets.Proficiency in data visualization tools (Google Looker Studio, Tableau, Power BI) for marketing reporting and insights.Strong knowledge of CRM systems (Salesforce preferred) and marketing technology integrations.Experience with marketing performance metrics, attribution modeling, and lead lifecycle management.Strong problem-solving and project management skills to drive operational efficiency.Familiarity with data privacy laws (GDPR, CCPA) and compliance requirements in marketing operations.Preferred Skills:Experience with Customer Data Platforms (CDPs) or Data Management Platforms (DMPs).Familiarity with A/B testing, conversion rate optimization, and web analytics.SQL, Python, or other data analysis skills are a plus.HubSpot, Google BigQuery, or Salesforce certifications are a plus.Why Join Us?Opportunity to own and optimize HubSpot and drive marketing technology success.Work at the intersection of marketing, technology, and data analytics.Fast-paced, collaborative environment focused on innovation and efficiency.Hands-on access to cutting-edge MarTech tools and data analytics platforms.Career growth and leadership opportunities in Marketing Operations and Analytics.

Marketing Operations Sr. Manager / Lead   (R-21115)

Oracle Developer with at least 4-6 years of Oracle EBS Development Experience. Qualified BE or MCA equivalent • Mandatory Skills: o Must have experience in SQL, PL/SQL, Oracle Forms, Oracle Reports, BI  Publisher and Oracle Workflow (Development/Support) o Must have Oracle Cloud and Saas knowledge. o Developing/Supporting Data Conversion / Interface / Reports Customization o Experience in Procure to Pay, Order to Cash, Financials, SCM/Manufacturing  (BOM/WIP) o Strong working experience with Developer Tools • Other Desirable Skills: Experience in Oracle APEX, Oracle Discoverer  (Development/Support), Experience in OAF/Java • Should possess Very Good Written and Spoken English Communication Skills. Should  be a Very Good Team Player. • Responsible for Independently troubleshooting and resolving various customers’ issues  related to RICE components, as per industry best practices. • Should independently work on assigned Project development tasks and communicate  with customer independently. • Experience with US-based projects/customers preferred.

Oracle Business Systems Analyst II - IN (R-21079)

Job Title: Frontend Engineer (UX-Focused)Location: RemoteJob Type: Full-TimeAbout the Role:We are looking for a talented Frontend Engineer with a strong background in UX design and experience in modern web application development. You will be responsible for building high-quality, user-friendly interfaces while collaborating with backend teams to ensure seamless integration. Additionally, you should have a solid understanding of database management and caching layers, as well as experience with GitHub Actions and open-source contributions.<a href="http://contributions.Key" rel="noopener noreferrer nofollow ugc" target="_blank">Key</a> Responsibilities:·       Develop and maintain dynamic, interactive web applications using JavaScript/TypeScript and modern frameworks (<a href="http://Next.JS" rel="noopener noreferrer nofollow ugc" target="_blank">Next.JS</a>, Bun, React, Vue, Angular, etc.).·       Implement and advocate for best UX/UI practices, ensuring intuitive, accessible, and seamless user experiences across platforms.·       Collaborate with product managers, and backend engineers to build scalable applications.·       Write high-quality, clean, maintainable, and well-documented code following industry best practices and coding standards.·       Integrate frontend applications with backend services, utilizing a solid understanding of databases and caching mechanisms.·       Use GitHub Actions for CI/CD automation and workflow improvements.·       Contribute to open-source projects and share code with the developer community.·       Optimize performance, ensuring fast and smooth application load times.·       Troubleshoot and resolve issues related to frontend performance, usability, and cross-browser compatibility.·       Participate in code reviews and provide constructive feedback to peers.Required Skills &amp; Experience:·       Proficiency in HTML, CSS (Tailwind), JavaScript/TypeScript, and experience with Java-based environments.·       Expertise in modern frontend frameworks like Next.JS, Bun, React, Vue, or Angular.·       Strong knowledge of UX principles, accessibility standards, and responsive design.·       Understanding user research, personas, and journey mapping·       Experience with state management solutions such as Redux, Vuex, or Zustand.·       Familiarity with RESTful APIs, GraphQL, and WebSockets.·       Experience with Figma, Adobe XD for prototyping and collaboration·       Understanding of database management (SQL, NoSQL) and caching layers (Redis, Memcached, etc.).·       Hands-on experience with GitHub Actions for CI/CD and workflow automation.·       Experience contributing to open-source projects or an active GitHub profile.·       Comfortable working in an agile development environment.·       Willing to work in UK shift hours to align with business needs Nice-to-Have Skills:·       Experience with server-side rendering (Next.js, Nuxt.js).·       Knowledge of containerization (Docker, Kubernetes) &amp; OpenStack platform.·       Familiarity with progressive web apps (PWAs).·       Exposure to backend frameworks such as Node.js, Spring Boot, or Express.js.

Frontend Engineer (UX-Focused) - IN

Job Description: AWS Support Engineer (Windows/Linux on AWS)Job Title: AWS Support EngineerJob Overview :We are seeking a proactive L1 Support Engineer to deliver first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). In this role, you will monitor AWS environments, troubleshoot OS issues, apply system patches, and ensure the performance, availability, and security of Windows and Linux systems. Leveraging basic AWS skills, you will assist customers and uphold operational standards in a cloud environment. This position is perfect for an entry-level professional passionate about cloud technologies, OS management, and patching. Key Responsibilities Monitoring and Incident Response: Monitor AWS environments (EC2 instances hosting Windows and Linux VMs) for performance, availability, and OS-specific issues, including patch status.Respond to alerts related to Windows and Linux system health (e.g., CPU, memory,disk usage, unpatched vulnerabilities) and take corrective actions.Escalate complex OS, patching, or AWS issues to L2 support or senior engineers as needed. System Administration: Perform basic troubleshooting and maintenance for Windows (e.g., event logs,services) and Linux (e.g., logs, processes) VMs in AWS.Deploy and configure AWS resources (e.g., EC2 instances) with Windows or Linux OS using predefined templates.Conduct system patching for Windows (e.g., applying Windows Updates) and Linux (e.g., yum, apt updates) VMs to maintain security and compliance.Assist with restore operations for Windows and Linux systems hosted in AWS. Knowledge Base Management: Contribute to and maintain knowledge base articles specific to Windows and Linux      troubleshooting, OS patching procedures, and AWS-related tasks.Document patching schedules, troubleshooting steps, and solutions for both Windows and Linux environments. Customer Interaction: Engage with customers to resolve Windows and Linux OS issues, including patching-related inquiries, effectively and efficiently.Provide clear, concise explanations of technical issues, such as patching impacts or AWS service interactions. Security and Compliance: Adhere to security best practices for managing Windows (e.g., timely patching,user access) and Linux (e.g., permissions, SSH, patch updates) systems.Identify and report potential OS-level security threats or vulnerabilities (e.g.,missing patches) in AWS-hosted VMs. Required Skills and Qualifications : Technical Skills:Strong understanding of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL).Proficiency in basic Windows administration (e.g., Active Directory, PowerShell) and Linux administration (e.g., command-line tools, Bash scripting).Experience with basic OS patching processesFamiliarity with AWS core services (e.g., EC2, S3, VPC, IAM) and their integration with Windows and Linux VMs.Knowledge of troubleshooting techniques for OS-level issues (e.g., high CPU usage,disk failures, patching failures) in cloud environments.Competence in command-line interfaces and scripting (e.g., PowerShell for Windows patching, Bash for Linux updates).Understanding of backup and recovery processes for Windows and Linux systems in AWS. Soft Skills:Excellent verbal and written communication skills for customer support and documenting OS and patching processes.Strong problem-solving and analytical skills to diagnose Windows, Linux, and patching-related issues.Ability to work independently and collaboratively in a fast-paced, cloud-focused environment.Customer-focused mindset with a commitment to resolving OS and patching challenges. Experience:1-2 years of experience in IT support, including hands-on work with Windows  and Linux operating systems and OS patching (preferred).Exposure to AWS or another cloud platform hosting Windows/Linux VMs is an advantage. Education:Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Certifications (Preferred):AWS Certified Cloud PractitionerMicrosoft Technology Associate (MTA): Windows Operating System FundamentalsRHEL Linux or equivalent Linux certification Additional RequirementsWillingness to work in shifts, if required, to provide 24/7 support for Windows and  Linux systems, including patching windows.Comfortable with remote collaboration/Mailing tools (e.g., Microsoft Teams, Outlook

AWS Support Engineer I - IN (AWS and Linux/Windows)

Leads a team of technical resources to deliver high value services for Rackspace customers for  integration and continued support. This role will be responsible for managing human resources to support  execution of professional services agreements. Works with professional services leadership to allocate  work and position human resources in a manner that drives profitability and contract delivery in a timely  manner.Job Profile Summary • Manages professional employees and/or team leads • Has accountability for the performance and results of a team within own area of specialty• Adapts functional area plans and priorities to address resource and operational challenges• Decisions and problem solving are guided by processes, procedures and functional area plan;  receives guidance from senior management • Provides technical guidance to employees, colleagues and/or customers Careel Level Summary • Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high  performance, and a proven track record of exceptional results. • Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive  problem-solving, and an unwavering commitment to customer success. • Expertise: Possesses deep understanding of customer needs and continually grows and  enhances skills to provide customer-focused solutions.• Develop and oversee implementation of effective services delivery strategies and solutions,  cross-functional team engagement, and staff management. • Recruit, hire, train, develop, motivate, and coach the Professional Services team. • Develop strong, positive relationships with the Rackspace Sales, Marketing, Channel, Service  Delivery and Operations Teams. • Establish and implement performance measurements designed to track and report progress  against the professional services strategy. Develop industry best practices, methodology, and  consulting capabilities into a mature, enterprise-class service delivery model. • Facilitate application of lessons learned and best practices across engagements to minimize risk  and maximize value to the customer.• Work with operational staff as it relates to initiatives that affect the Professional Services Teams.• Interface with internal teams by working with new product initiatives to ensure completeness and  relevance to customer requirements.• Responsible for adhering to company security policies and procedure as directed.• Lead complex technical consulting engagements end-to-end, including project planning, risk  management, stakeholder management, and delivery of business outcomes while applying AWS  best practices and frameworks.• Maintain technical credibility through architecture reviews and technical oversight, ensuring  solutions align with best practices and customer needs while effectively managing development  teams.• Develop and execute comprehensive product roadmaps and delivery plans including  requirements, prioritization, resource allocation, milestone tracking, risk mitigation, and status  reporting while ensuring quality and security standards are met.• Enable customers to adopt AWS services through knowledge transfer, training, and  implementation of best practices, acting as a trusted technical advisor throughout the  engagement lifecycle.• Drive operational excellence through established AWS frameworks (such as Cloud Adoption  Framework and Well-Architected Framework), while managing engagement financials and  maintaining clear project documentation and communication channels. Key Responsibilities • High School Diploma or regional equivalent required • Bachelor's Degree required, preferably in field related to role. At the manager’s discretion,  additional relevant experience may substitute degree requirement. • AWS Certifications Education / Qualification • Agility: Quickly adapts and responds to dynamic customer needs and expectations through  innovative solutions.• Compassion: Cultivates a positive and supportive environment to effectively work together  towards a common goal, fostering trust within Rackspace and with external stakeholders. • Basic knowledge of OS technologies for customer configuration: Windows, RedHat, CentOS, Ubuntu, etc • Basic knowledge of more than one IaaS platform(s) - AWS (preferred), Azure, Google, VMWare • Basic understanding of infrastructure automation tooling (terraform, cloud formation, etc) • Basic knowledge of cloud services, methodologies, best practices, and tools Knowledge • AI/Machine Learning • Cloud Computing  • Cybersecurity  • DevOps Coding Skills • Network/Systems Skills Skills   • 7 - 9 years of relevant work experience required • No previous people management experience required • Experience indirectly leading teams or guiding less experienced resources preferred Experience • General office environment. May require long periods sitting and viewing a computer monitor.  Moderate levels of stress may occur at times. No special physical demands required. Domestic  and International travel, 25- 50%. Physical Demands Travel The above information has been designed to indicate the general nature and level of work performed by  employees in this classification. It is not designed to contain or to be interpreted as a comprehensive  inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Disclaimer

Manager, Professional Services Delivery - IN

JOB TITLE:  Network Operations: Network Engineer : (Pune) JOB DESCRIPTION: The Network Operations Network Engineer I/II is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems.  A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift.  The Racker accepts and takes ownership through to resolution of issues escalated by other Network Operations Engineers and creates training and mentoring opportunities for those engineers as appropriate.  The Network Operations Network Engineer III is heavily involved in technology, tool, process, and training improvements for the team.  The Racker leverages substantial technical skills and experience provide subject matter expertise to ensure these improvements are implemented successfully. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity. The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.  JOB REQUIREMENTS: Key Accountabilities ·        Provide both day-to-day operational support and project-based initiatives. ·        Provide exceptional customer support via the ticketing system and phone·        Detect events in a timely manner using monitoring tools·        Mitigates DDoS attacks to protect customer and shared infrastructure·        Document planned and unplanned network events in appropriate tracking and turnover systems·        Troubleshoot and resolve network events and create event documentation accordingly·        Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution·        Escalate support requests to other teams and communicate with Incident Management as appropriate·        Escalate to vendors and follow up as needed to ensure problem resolution·        Adhere to Change Management and Maintenance policy and process·        Participate and provide input to Root Cause Analysis·        Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution·        Review, assist in defining, and propose new policy and process standards Key Performance Indicators  ·        Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results·        High level of first pass yield and success on written, quality checked, tested, and executed maintenances·        Prompt and correct responses to network events·        Maintain proficiency in troubleshooting, tools, and technologies  ROLE DIMENSIONS  Location, Pune, India PERSON SPECIFICATION:              The Network Operations Network Engineers need experience (but not limited to) the following technologies·        Cloud/On-premises support for Cisco networking·        Palo Alto firewalls·        Zscaler  The Network Operations Network Engineer III:·        Is able to handle multiple tasks and prioritize work under pressure·        Is comfortable and proficient in delegating tasks to other engineers·        Is detail-oriented in documenting information and able to own customer issues through resolution·        Demonstrates expert problem-solving skills coupled with a habit of regularly taking on responsibility·        Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge·        Identifies were process can be improved and engages managers and other teams to implement those improvementsThe ideal candidate possesses:·        At least 2 - 5 years of recent networking experience ·        CCIE-level aptitude·        A minimum of 12 months of experience in a customer service role·        Excellent written and verbal communication skills·        Critical thinking skills and the ability to provide solutions with precision during high-pressure situations·        Schedule flexibility to include working a weekend day regularly and holidays as required by the business

Network Operations: Network Engineer : (Pune)

Job Profile Summary	Service Delivery Associates provide administrative support to the Service Delivery group ensuring fast and efficient response and resolution of common customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associates triage inbound customer requests to the most appropriate team, respond directly to customer needs in set instances and action frequent clerical tasks on behalf of the Service Delivery group. Service Delivery Associates ensure fast response to inbound customer requests, drive administrative efficiency in frequently performed tasks and processes, delivering a fanatical support <a href="http://experience.Careel" rel="noopener noreferrer nofollow ugc" target="_blank">experience.</a><a href="http://experience.Careel" rel="noopener noreferrer nofollow ugc" target="_blank">Careel</a> Level Summary•Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks•Takes a broad perspective to problems and spots new, less obvious solutions•Identifies key issues and patterns from partial/conflicting data•Completes work with a limited degree of supervision•Likely to act as an informal resource for colleague with less experienceCritical Competencies	•Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.•Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.•Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.•Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.•Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external <a href="http://stakeholders.Key" rel="noopener noreferrer nofollow ugc" target="_blank">stakeholders.</a><a href="http://stakeholders.Key" rel="noopener noreferrer nofollow ugc" target="_blank">Key</a> Responsibilities•Perform ticket queue management and routing for Service Delivery•Provide non-technical guidance to our customers via tickets•Monitor inbound customer ticket requests and route appropriately•Respond directly to customer information requests for specific task responsibilities such as updating Customer Contact information, routine Penetration testing, SSL Certificates•Monitor and actively progress /chase open tickets within agreed time scales to ensure customer/internal response times are achieved•Complete data entry requirements for the wider service delivery group•Process document updates in forms through to submission on Rackspace Portals•Take ownership and work quick-fix tickets•Escalates support requests (phone/ticket) according to escalation procedures•Liaise with Service Delivery Managers via email and ticket if a customer update or escalation is required•Prepare renewal documentations on behalf of Service Delivery Managers for customers•Number of tickets worked•Number of ticket updates provided (public facing and internal)•Number of tickets successfully closed•Number of tickets created and routed•Customer satisfaction. Based on NPS Ticket score•Ticket Response time•Ticket Resolution time•Performance accuracy measuresKnowledge•Intermediate understanding of the IT industry and various technologies•Intermediate knowledge of the Rackspace product portfolio, servers, and computer hardware•Intermediate understanding of Cloud technologies and working practicesSkills•Administrative Skills•AR/Billing Software Tools•Budget Management•Client/Customer Service•Coaching/Counseling•Cost-benefit Analysis•Customer Relationship Management•Data Analysis•ERP Software Skills•Formal Writing Skills•MS Excel Skills•Negotiation Skills•Presentation Building•Process Improvement•Public Speaking•Query Resolution Skills•Revenue Risk Assessment/Identification•Stakeholder Management (external/internal)•Technical TroubleshootingEducation•High School Diploma or regional equivalent requiredCertificationsExperience•3-4 years of total applicable work experience required; requires a minimum of 2 years of experience in the role duties.DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Customer Success Associate III - IN

Job Profile Summary :		Performs moderately complex analyses of business goals, objectives, and needs of the general business environment. Plans and designs business processes and makes recommendations and changes in order to improve and support business activities. Utilizes systems and data to resolve business issues in the most effective and productive manner.Experience - 3-5yrsCareel Level Summary :		• Requires working knowledge and experience in own job discipline and broadens capabilities 		• Continues to build knowledge of the company, processes and customers 		• Performs a range of assignments related to job discipline 		• Uses prescribed guidelines or processes in analyzing situations 		• Receives a moderate level of guidance and direction Critical Competencies:		 • Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. 		• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.	 	• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. 		• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. 		• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.<h3>Key Responsibilities</h3><ul><ul><li> Prioritizes business and project requirements. Defines project purpose and cost/benefit analysis for various initiatives and projects. Enacts project planning and management to balance project resource, timeline, and scope. Provides thorough communication internally within the department and externally to the rest of the business. Provides functional expertise to one or more business areas. Defines and documents process flows. Facilitates testing and quality assurance. Facilitates end user training. Helps establish framework for business operations reports for various functional areas. Owns and manages all business operations reporting. Runs with business operations and analytics needs as pertaining to: current projects and initiatives, ad hoc information requests, CORE requests, communication plans around projects and initiatives, new data center builds as needed, data center expansions, as needed, business case development for tools and resources. Oversees and owns document management initiatives.</li><li>Knowledge: </li><li>	• Basic understanding of Rackspace’s strategic partners, vision, and roadmap 	</li><li>	• Basic knowledge of competitors’ offerings, as well as their strengths and weaknesses is essential </li><li>Skills</li><li>• Administrative Skills </li><li>• Analytical Skills </li><li>• Client/Customer Service </li><li>• Financial Literacy</li><li> • Leadership</li><li> • People Management </li><li>• Project Management </li><li>• Strategic Planning </li>Education :<li>• High School Diploma or regional equivalent required </li><li>• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul>

Business Operations Analyst II - IN

Network Engineer II/III - Pune Onsite at Customer location- 24X7 shiftsJOB DESCRIPTION: The Network Operations Network Engineer I/II is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Racker accepts and takes ownership through to resolution of issues escalated by other Network Operations Engineers and creates training and mentoring opportunities for those engineers as appropriate. The Network Operations Network Engineer III is heavily involved in technology, tool, process, and training improvements for the team. The Racker leverages substantial technical skills and experience provide subject matter expertise to ensure these improvements are implemented successfully. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity. The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.Key Accountabilities Provide both day-to-day operational support and project-based initiatives. Provide exceptional customer support via the ticketing system and phone. Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure. Document planned and unplanned network events in appropriate tracking and turnover systems. Troubleshoot and resolve network events and create event documentation accordingly . Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution.Escalate support requests to other teams and communicate with Incident Management as appropriate. Escalate to vendors and follow up as needed to ensure problem resolution. Adhere to Change Management and Maintenance policy and process.Participate and provide input to Root Cause Analysis. Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution. Review, assist in defining, and propose new policy and process standards.Key Performance Indicators Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results. High level of first pass yield and success on written, quality checked, tested, and executed maintenances. Prompt and correct responses to network events. Maintain proficiency in troubleshooting, tools, and technologies. ROLE DIMENSIONS Geographical remit – Customer Location, Pune, India PERSON SPECIFICATION: The Network Operations Network Engineers need experience (but not limited to) the following technologies. Cloud/On-premises support for Cisco networking. Palo Alto firewalls. Zscaler"Remote postings are limited to candidates residing within the country specified in the posting location"About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Network Engineer - IN  (Pune - Onsite)

Job Description:  As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.  Key Responsibilities: Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera. Automate infrastructure provisioning using Terraform and CloudFormation. Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM. Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.). Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups. Advanced Troubleshooting: Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage. Analyze and fix application performance issues on AWS infrastructure. Cluster Management:•Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.•Manage Kubernetes resources such as namespaces, deployments, and services.Backup &amp; Recovery: Configure and verify backups, snapshots, and disaster recovery plans. Perform DR drills as per defined procedures. Optimization: Monitor and optimize AWS resource utilization and costs. Suggest improvements for operational efficiency. Technical Skills:        Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)        Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.        Experience with AWS CloudFormation and Terraform.        Understanding of AWS security best practices and identity and access management.        Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.       Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.         Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.     Soft Skills:        Excellent problem-solving and analytical skills.        Strong communication and interpersonal skills.        Ability to work independently and as part of a team.        Customer-focused approach.    Certifications (Preferred):        AWS Certified Solutions Architect - Associate        AWS Certified DevOps Engineer – Professional

Job Opportunity : AWS Devops Engineer : Pune

Job Profile SummaryDesigns, implements and maintains custom Workday integrations using Workday Studio, Core Connectors, and other integration tools. Manages activities related to the integration of the Workday system and related applications into the organization's information systems. Serves as the lead technical resource for the Workday system to include design, changes, configuration, implementation, testing, and documentation. Consults with internal customers and key business stakeholders to confirm requirements, design alternatives, facilitate discussions, and provide final approval.<h3>Career Level Services</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field </li><li>Leads others to solve complex problems </li><li>Works independently, with guidance in only the most complex situations </li><li>May provide functional leadership to teams or projects </li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Designs, leads and delivers HR technology Workday solutions that provide a high value for Rackers. </li><li>Leads complex global HR systems projects to drive ease of use, scalability, and value for HR. Identifies issues, challenges, or problems and makes recommended process or technology improvements. </li><li>Defines and manages Tool Release Strategy &amp; Roadmap in Workday. Works collaboratively with IT and to transform, develop and maintain HR tools. Cultivates and manages relationships with key partners (IT, business partners, HR functions, vendors, etc). </li><li>Serves as a thought leader in the area of HR processes and technical solutions. Functions as internal consultant to HR functions to deliver process improvement, tools, tips, etc. and is the subject matter expert (SME) for assigned HR tools. </li><li>Maximizes tool usage for HR and Rackers through on-going communications, training, and marketing. </li><li>Owns and ensures tool-related issue resolution with technical owner (IT, vendor). Bridges the gap between user requests and technical requirements to recommend optimal solutions. </li><li>Creates best practices in regards to collaboration, delivering high value results, and engagement. Builds global teams that deliver results. </li><li>Owns and leads training, testing, governance, support services. Provides leadership to lower level jobs.</li><li> Monitors system integrations within the architecture of Workday</li><li>Provide support for inbound and outbound integrations, changes to existing integrations and developing new integrations.</li><li>Conducting integration tests to ensure integrations function as designed.</li></ul></ul><h3>Knowledge </h3><ul><ul><li>Advanced knowledge of Workday Integrations with the ability to lead in the design, configuration, testing and deployment of new integrations as well as maintaining existing integrations</li><li>Advanced knowledge of technology trends and ability to keep informed about leading edge technologies and their application to HR and HR systems</li></ul></ul><h3>Education &amp; Certifications</h3><ul><ul><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>Workday Integrations Pro Certification (preferred)</li><li>Project Management Professional (PMP®) preferred</li></ul></ul><h3>Experience </h3><ul><ul><li>8 - 11 years of experience in the field of role required</li></ul></ul>

Workday Product Manager IV - Integrations

About the RoleWe are seeking an experienced AWS Migration Engineer to lead and execute end-to-end cloud migration projects. The ideal candidate will have a strong background in AWS services, networking, and cloud architecture. Key ResponsibilitiesDesign and implement end-to-end AWS migration strategiesLead complex migration projects from planning to executionOptimize existing infrastructure for cloud environmentsCollaborate with cross-functional teams to ensure smooth transitionsProvide technical guidance and mentorship to junior team membersImplement and manage secure, scalable network architectures in AWS Required Skills and Qualifications5+ years of experience in cloud migrations, with a focus on AWSDeep knowledge of AWS migration services (e.g., AWS Migration Hub, AWS Application Migration Service, AWS Server Migration Service)Strong understanding of networking concepts and implementations in AWS, including:VPN and AWS Direct ConnectVPC peering and AWS Transit Gateway Network Address Translation (NAT)Route tables and subnetsSecurity Groups and Network Access Control Lists (NACLs)Expertise in a wide range of AWS services, including but not limited to:Compute: EC2, Lambda, ECS, EKSStorage: S3, EBS, EFSDatabase: RDS, DynamoDB, AuroraNetworking: VPC, Route 53, CloudFrontSecurity: IAM, AWS WAF, AWS ShieldManagement: CloudWatch, CloudTrail, AWS ConfigExperience with AWS Dedicated Hosts and EC2 Dedicated InstancesProficiency in infrastructure-as-code tools (e.g., Terraform, CloudFormation)Strong scripting skills in languages such as Python, Bash, or PowerShellExperience with Windows and Linux operating systemsExcellent problem-solving and communication skillsWorking knowledge of configuration management tool Ansible. Preferred QualificationsExperience with containerization and orchestration (e.g., Docker, Kubernetes)Familiarity with database migration techniques and tools (e.g., AWS Database Migration Service)Understanding of security best practices in cloud environmentsExperience with hybrid cloud architecturesFamiliarity with AWS Organizations and multi-account strategiesGood to have Citrix, Azure and SQL knowledge.

AWS Migration Engineer II - R-20921

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Data Modeller at Rackspace	Full Time
Data Architect (Azure and Databricks) at Rackspace	Full Time
Program Manager - Modern Data Platform Implementation at Rackspace	Full Time Manager
Azure Data Architect – Data Platform Managed Services – IN at Rackspace	Full Time
Cloud Engineer III (VMware) - IN (Night Shift - IND) at Rackspace	Full Time Manager Windows
Cloud Engineer IV (Java Dev Google Cloud Practice Engineer) at Rackspace	Remote Full Time Windows
The Marketing Operations Analyst II at Rackspace	Full Time Analyst Manager
Marketing Operations Sr. Manager / Lead (R-21115) at Rackspace	Full Time Administrator Manager
Oracle Business Systems Analyst II - IN (R-21079) at Rackspace	Full Time Analyst
Frontend Engineer (UX-Focused) - IN at Rackspace	Remote Full Time Javascript
AWS Support Engineer I - IN (AWS and Linux/Windows) at Rackspace	Remote Full Time Entry Level Incident Response Windows
Manager, Professional Services Delivery - IN at Rackspace	Full Time Manager Consulting Contract Windows
Network Operations: Network Engineer : (Pune) at Rackspace	Full Time
Customer Success Associate III - IN at Rackspace	Full Time
Business Operations Analyst II - IN at Rackspace	Full Time Analyst Manager
Network Engineer - IN (Pune - Onsite) at Rackspace	Remote Full Time
Job Opportunity : AWS Devops Engineer : Pune at Rackspace	Full Time
Workday Product Manager IV - Integrations at Rackspace	Full Time Consultant Manager
AWS Migration Engineer II - R-20921 at Rackspace	Full Time Windows

Cyber Security Jobs in Haryana

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Cyber Security Jobs in Haryana

20 Cyber Security Jobs in Haryana. Page 1 of 1

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