Rackspace

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.Technical Service Delivery Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace managed services delivery teams.  They ensure that their customers technical, administration and specialist operational needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client -identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.  Technical Service Delivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing and maintaining positive customer relations with clients, which can substantially affect service and/or product revenue. Focus of work may be in pre-sale/post-sales or both. German language skills (C1/C2 or native) are highly advantageous.<h3>Key Responsibilities </h3><ul><ul><li>Building strong partnership relationships with customers.</li><li>Maintain oversight of Incidents, Changes and Service Requests, co-ordinate Rackspace managed services/Customer teams to deliver within service SLAs.</li><li>Perform regular incident reviews, proactively tune alarm thresholds and drive automation initiatives to minimise manual intervention.</li><li>Manage data protection and patching activities, and report on success and failure.</li><li>Implement capacity and performance management strategies, forecast growth and where appropriate scale in advance of requirements to avoid service issues.</li><li>Document, implement and regularly test BCP and Data Recovery procedures.</li><li>Review service failures and produce incident reports when required.</li><li>Work with the customer and assigned delivery engineers to manage DevOps and Cloud engineering services using agile project methodologies. </li><li>Host regular backlog planning, retrospective workshops and forecast accurate delivery schedules with customer product teams.</li><li>Schedule customer maintenance and ensure appropriate quality checks have been completed.</li><li>Identify deprecated cloud services and plan to decommission or replace services before end of service date.</li><li>Ensure appropriate documentation is in place for specific service requirements.</li><li>Organize and chair quarterly service review meetings. </li><li>Calculate, review and report on service SLAs, SLOs and other contractual commitments.</li><li>Manage and maintain and issues and risks log, and regularly review with your leadership.</li><li>Manage assigned contracts to budget, demonstrate accurate forward resource forecasting, identify and delivery year on year margin improvement throughout contract term.</li><li>Where required forward plan and manage shift rotas and ensure sufficient coverage to provide service needs. Make allowances for holidays and sickness and growth in staff planning.</li><li>Responsible for adhering to company security policies and procedure as directed. </li></ul></ul><h3>General Responsibilities</h3><ul><ul><li>Identify and assist with coaching and development for team members.</li><li>Seek opportunities to drive change and development of products, the team, and processes. </li><li>Shows business acumen, understands financial terminology and can demonstrate adapting style and approach to different business contacts.</li><li>Strive towards a world class target of 80% for the Net Promoter Score.</li><li>Ensure high End of Ticket Ratings through world class Service Delivery Management.</li><li>Contribute to install base growth by identifying new business / upgrade opportunities.</li><li>Accurately forecast churn and engage managers / business development consultants to avoid defection. </li></ul></ul><h3>Skills &amp; Experience</h3><ul><ul><li>Tenacious problem solver, will own issues until full resolution.</li><li>Experience in operating ITIL based IT support services, using Incident, Change, Problem management.</li><li>Experience of operating IaaS, PaaS &amp; SaaS services is at least one public cloud provider.</li><li>Experience of public cloud optimisation and cost management tooling.</li><li>Excellent communication skills, both written and verbal with great attention to detail.</li><li>Strong rapport and relationship building skills with both internal departments and external customers.</li><li>Good organizational, time management and prioritization skills.</li><li>Able to take a creative approach to situations and problem solving.</li><li>A minimum of three years experience in a technical role.</li><li>Intermediate level experience of Project Management.</li><li>Knowledge of agile project approaches such as Sprint/Scrum and Kanban.</li><li>Due to 24x7x365 operation, must be willing to be available for occasional out of hours work.</li></ul></ul>#LI-LP2#LI-Remote

Poland

Technical Service Delivery Manager

Acronis

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Lead AQA Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
We are looking for a System Developer to join our team and work on cross-platform solutions that streamline remote administration, enhance security, and monitor the health of computer systems and devices for businesses of all sizes. In this role, you'll work closely with operating systems, particularly Windows, understanding how applications interact with the OS and contributing to the development of robust system software. You’ll also have opportunities to engage in security research and integrate security improvements into the development process.
WHAT YOU'LL DO 
<ul>
<li>Develop and maintain cross-platform and system-specific software, with a focus on Windows OS.</li>
<li>Collaborate with the security team to integrate security features and ensure the resilience of services.</li>
<li>Participate in code reviews, providing feedback to improve system stability and security.</li>
<li>Research new features, and contribute to their design and implementation.</li>
<li>Develop and execute tests for newly created features.</li>
<li>Collaborate closely with other team members, including QA, to deliver high-quality software to end users.</li>
<li>Support secure software development practices within the team.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)  
<ul>
<li>At least 2 years of professional development experience with C++ and Python.</li>
<li>Strong understanding of Windows OS architecture, including user-space applications and core system functionality.</li>
<li>Familiarity with how applications interact with operating systems and the ability to develop system-level software.</li>
<li>Basic knowledge of SQL and experience with SQLite.</li>
<li>Experience with microservices architecture is a plus.</li>
<li>Knowledge of software engineering principles, including algorithms, data structures, multithreading, multiprocessing, web services, and REST APIs.</li>
<li>Experience with build and deployment technologies and CI/CD systems (e.g., Jenkins, Git, Bitbucket).</li>
<li>Bachelor's Degree in Engineering, Computer Science, or a related field, or equivalent experience.</li>
<li>Familiarity with secure software development standards and practices (e.g., OWASP SAMM, NIST 800-64, ISO/IEC 27034) is a plus.</li>
<li>Security research experience and the ability to participate in security-driven development are an advantage.</li>
<li>Strong problem-solving skills, attention to detail, and the ability to work collaboratively in a team.</li>
<li>Solid verbal and written communication skills in English</li>
</ul>
*Please submit your resume and application in English 

WHO WE ARE 
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
 Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-RK1

Berlin

Middle System Developer with Python/C++ (Advanced Management)

Leads the security policy management function within Governance Risk &amp; Compliance (GCR) end-to-end.-Responsible for running policy workshops to triage policy intake request for the modification and/or creation of new policies, control standards, and procedures. This may also include troubleshooting ownership issues, or anything related to policies such as correlation to compliance frameworks, risks or general cybersecurity events and evolution.-Responsible for facilitating the annual policy attestation cycle where owners must leverage the GRC tool, Archer to sign off or modify their control statements. This includes working together with partners across the organization who need support navigating the intricacies of policy management.-Supporting all issues related to policy management.-POC for everything Policy Mgmt. within GRC and for partnering areas.-Setting long term goals and strategies to evolve policy mgmt.Leads the Security Awareness Training (SAT) function within GRC end-to-end.-Responsible for security onboarding for all new recruits as well as annual security refresher training. This includes maintaining current content, creation of new content, leveraging our tools for content changes and working with learning center management peers.-Lead for National Cyber Security Awareness Month. This includes creation of the schedule of events, and executing the plan – workshops, webinars, training, games, prize, tech talks etc.-Lead for hosting phishing program and campaigns to increase employee vigilance. This includes creating the plans, testing, prepping with technical areas to ensure conflicts don’t arise, analyzing the data during and after the phishing campaigns. This also includes fixing any and all issues that may arise regarding tool conflicts, false positives etc.-Familiarity with common SAT platforms such as ProofPoint, KnowBe4, OneTrust, Archer etc.-Lead for ad-hoc training and role-based training per utilized SAT platforms. Expand upon SAT program to host periodic training by function, group etc.-Support other areas who rely on security training or awareness needs.<h3>Required Skills</h3><ul><ul><li>Technical Trainer.</li><li>Technical Writer.</li><li>Strong communication skills, ability to navigate across departments and network with various employees across the department to solve issues, host trainings, run meetings and workshops etc.</li><li>Supports the maturity of Governance function.</li><li>Develops documentation related to GRC Platform.</li></ul></ul><h3>Required Experience </h3><ul><ul><li>Minimum of 5-8 years of training, technical writing and practical information security experience in developing and maintaining secure architectures for large enterprises is preferred.</li><li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><ul><ul><li> Fluent, Bi-lingual (Spanish and English): interviews will be held in English. </li><li> Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</li><li>This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</li><li>#LI-JR1</li><li>#LI-Remote</li></ul></ul>About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Aguascalientes

Technical Training Instructor

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
As the Cloud Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and be aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive drive Annual recurring revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner, and create a best-in-class partner experience which is the key differentiator of Acronis.
WHAT YOU'LL DO
<ul>
<li>Make a territory analysis and plan for dedicated geographies to identify top potential partners.</li>
<li>Align with Acronis Cloud Distributors for joint activities for channel enablement</li>
<li>Activate and enable new partners with Acronis sales and marketing tools and programs</li>
<li>Drive successful upsell \ cross-sell initiatives so partner</li>
<li>Make partners sell Acronis services to an existing customer base of the partner, attract new customers to partner, and help to retain existing customers to partner</li>
<li>Train new partners with existing and new products</li>
<li>Develop relationships with key decision-makers on the partner side</li>
<li>Support new partners on a daily basis on business and technology development</li>
<li>Engage Acronis pre sales and Technical support teams</li>
<li>Key KPIs: Total Revenue from signed partners, churn rate, number of Acronis services sold through the partner</li>
</ul>
WHAT YOU BRING
<ul>
<li>3+ years of experience in cloud partner account management, specifically selling cybersecurity solutions to the MSP market</li>
<li>Channel sales\ Partner account manager \ Channel development position within a software vendor</li>
<li>In-depth channel and field sales experience with an understanding of the cloud market business model</li>
<li>Strong presentation, communication, and planning skills</li>
<li>Salesforce experience</li>
<li>Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high level of accuracy</li>
<li>Team player with a positive attitude who thrives in a global environment, eager to do more and help out, and views challenging situations as opportunities</li>
<li>Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies</li>
<li>Highly persistent in follow-up conversations, negotiations, and closing sales skills</li>
<li>Strong presentational, communication, interpersonal, planning, and time management skills</li>
<li>Passion and commitment to succeed by working hard and never giving up </li>
<li>Fluent English</li>
</ul>


WHO WE ARE 
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-MC1

Boston

Cloud Partner Success Manager

Job Title: Senior Datadog Developer Exp Level - 8-12yrsJob Description SummaryNew Product offering using Datadog as source for customers monitoring and alerting, specialist in Datadog to complete integration with Rackspace systems, configuration and management.Location: 100% RemoteAt Rackspace Technology, we are experts in multi-cloud solutions. Our deep technical expertise with leading technologies and multi-cloud environments—spanning applications, data, and security—enables businesses to grow, increase efficiency, and drive innovation. We don’t just solve workload problems; we create competitive advantages by empowering you to work faster, smarter, and stay ahead of the curve.Responsibilities:·       Be a key member of the Managed Public Cloud software development team, collaborating globally.·       Work on a variety of projects including cloud integrated services, customer interaction platforms, and backend business systems.·       Collaborate with Product teams to assess functional requirements for new offerings, analyze technical feasibility, and coordinate task assignments with agility to deliver innovative software.·       Proven ability to architect production ready software with minimal direction, prioritizing system observability.·       Strong background in agile development and project planning, including TDD and code reviews.·       Establish and adhere to coding and process best practices, including conducting code reviews.·       Regularly contribute to engineering standards and best practices, motivating the team to deliver their best work.·       Lead research, proof of concept, and prototype efforts within the project team.·       Gain support for complex architectures and negotiate solution/architectural tradeoffs.·       Write and review design documents and actively participate in project discussions.·       Work within a DevOps culture, including participating in on call rotations and maintenance schedules.Required Knowledge/Skills/Abilities:·       In depth knowledge of Datadog features such as dashboards, monitors, log management, and alerting.·       Expertise in setting up and configuring Datadog agents across various environments (e.g., AWS, Azure, GCP, on-premise).·       Experience with creating and managing custom metrics, traces, and logs.·       Ability to integrate Datadog with various services and tools (e.g., AWS CloudWatch, Kubernetes, Azure Monitor, etc).·       Experience in automating monitoring and alerting setups using Infrastructure as Code (IaC) tools like Terraform or CloudFormation.·       Proficiency in scripting languages such as Python, Bash, or PowerShell to create custom checks, scripts, and automation tools.·       Experience with developing custom Datadog integrations and plugins.·       Strong understanding of observability principles, including metrics, logging, and tracing.·       Ability to design and implement monitoring strategies that provide deep visibility into system performance and application health.·       Experience with monitoring application and infrastructure performance using Datadog.·       Skills in identifying performance bottlenecks and optimizing system performance based on Datadog insights.·       Experience in setting up and managing alerts, anomaly detection, and incident response workflows in Datadog.·       Ability to troubleshoot complex issues by analyzing metrics, logs, and traces in Datadog.·       Ability to work with cross functional teams to define monitoring requirements and implement Datadog solutions.·       Strong communication skills to convey insights and recommendations to both technical and nontechnical stakeholders.·       Knowledge of security best practices related to monitoring, such as ensuring data privacy and compliance with regulatory requirements.·       Experience with integrating Datadog into security operations, including monitoring for security threats and vulnerabilities.·       Commitment to continuously improving monitoring setups, staying updated with Datadog’s latest features and best practices.·       Ability to lead or contribute to efforts to enhance observability across the organization. ·       Excellent oral and written English communication skills. Education/Experience:·       Bachelor’s degree in a technology related field is required; a high school diploma or equivalent is required.·       9+ years of relevant work experience, with strong software engineering fundamentals gained through training, coursework, or hands on experience.·       Cloud certifications are highly desired. Join us at Rackspace Technology to push the boundaries of cloud development and be a part of our journey to create cutting edge solutions.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Gurugram

Senior DataDog Developer

ION Group

Role Description●   Support  and advise on management of information security and associated controls;●   Support and advise on management of risk and provide a transparent view of risk posture to stakeholders;●   Support and advise on compliance with relevant control standards, regulation and audit requirements;●   Support the oversight and monitoring of risk in line with the ISMS;●   Collaborates with security and audit teams to ensure controls are operating in line with policies. Key TasksAs part of the Governance, Risk and Compliance Team within ION Markets, the resource will deal with the following activities:●   Document  and monitor risk and control environment to identify existing and emerging risks and issues;●   Evaluate  and document issues related to changes in the risk environment and risk  priorities;●    Identify and aggregate thematic risk related to findings and trends, e.g. regulatory preparedness, thematic concerns;●   Engage Internal Audit to discuss risk posture and audit inputs; Required Skills, Qualifications, and Experience Knowledge of: ●   Working within the technical financial services industry, or other highly regulated industries●    Information security management, governance, and compliance principles, practices, laws, rules and regulations,●    Information technology systems and processes, network infrastructure, data architecture, data processes and protocols;●    Cyber and cloud security standard frameworks●   Information systems auditing, monitoring, controlling, and assessment process;●   Incident response management●   Risk assessment and management methodology Skills in:●    Developing and implementing enterprise governance, risk, and compliance strategy and solutions;●    Researching and understanding security information related to internal and external organizations using online and other sources;●   Management of technology vulnerability and threat information;●   Security project management and planning;●   Risk management, information security and audit management lifecycles Ability to:●   Effectively communicate technical issues to diverse audiences, both in writing and verbally;●   Evaluate and update and/or revise programme materials;●    Handle sensitive and confidential matters, situations, and data;●   Understand and follow broad and complex instructions; Preferred Certifications:At least one of the below●   CISM;●   CISA;●   CRISC;●   CISSP.About Us:We’re a diverse group of visionary innovators who provide trading and workflow automation software, data, and business insights to corporations, central banks, financial institutions, and governments. We are a truly global company; we employ 13,000+ people at 60+ offices and serve 4,800+ customers worldwide. Important notes:According to the Italian Law (<a href="http://l.68/99" rel="noopener noreferrer nofollow ugc" target="_blank">L.68/99</a>) please note that candidates from the disability list will be given priority. Due to the high volume of applications, only those candidates that meet the required criteria for selection will be contacted. Please do not apply if you don’t currently have the legal right to work in Italy, or if that right is just about to expire, or if that right has restrictions imposed which would prevent you from undertaking a full-time employment contract.

Pisa

Junior Cyber Security Analyst

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Strategic Partner Account Manager to join our mission to create a #CyberFit future and protect all data, applications, and systems across any environment. 
The Strategic Partner Account Manager will drive the establishment, management, and growth of Acronis’ presence within existing and new service provider partners. This role will work in close collaboration with the sales managers and leaders at each of our service providers to increase Acronis’ revenue, customer base, and market share within their business. The Strategic Partner Account Manager role is ideal for a top seller with strong strategic and tactical sales management skills. The sales professional will balance short-term sales activities with long-term strategic initiatives. The impact of decisions and actions taken locally may be felt globally due to the scale of Acronis’ largest service provider partners.

WHAT YOU’LL DO
<ul>
<li>Establish, manage, and grow Acronis’ presence within existing and new service provider partners</li>
<li>Grow incremental Annual Recurring Revenue/sales through the management of sales initiatives</li>
<li>Responsible for training, onboarding, and enablement of new/prospective service providers</li>
<li>Expected to deliver monthly, quarterly and annual partner forecast/pipeline and business activity to the Acronis sales management team</li>
<li>Recruit, onboard, and train new MSP partners</li>
<li>Conduct Quarterly Business Reviews and Quarterly Business Planning Sessions with assigned SP partners</li>
<li>Enable cross-functional cooperation between Sales, Marketing, Professional Services, Acronis Academy, and other teams including Acronis executives as necessary</li>
<li>Work with Service Providers to sell to their existing base of customers to increase adoption of Acronis Cyber Protection services</li>
<li>Collaborate across multiple departments, including sales, marketing, finance, business development, engineering, and operations, to ensure seamless account management and communication</li>
</ul>
WHAT YOU BRING
<ul>
<li>5+ years of total sales/account management experience, relevant experience in backup, disaster recovery, security, and/or closely related cloud technologies is a must</li>
<li>3+ years of strategic large account management experience is cumpulsory</li>
<li> Solid strategic business development, planning, and acumen, along with strong tactical implementation sales skills</li>
<li>Technical aptitude to deliver sales and product training, with a strong understanding of product positioning and client technical needs</li>
<li>Outstanding organizational, problem-solving, and multi-tasking skills</li>
<li>Working knowledge of MS Office and Management of daily activities through CRM applications including Sales Force</li>
<li>Regional travel is required in the role. Must be willing to travel on a frequent basis, up to 50% of the time</li>
<li>Strong written and verbal English communication and interpersonal skills </li>
</ul>

WHO WE ARE 
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-MC1

Amsterdam

Strategic Partner Account Manager, Northern Europe

DAZN

THE ROLE: Is your next career move into a dynamic Network Support team, responsible for managing a large global Network? This is a fantastic opportunity to join our expanding global network support team.   DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional industry and giving power back to the fans. Our new Italian tech hub will be the engine that drives us forward to the future. We’re pushing boundaries and doing things no-one has done before. Here, you will have the opportunity to make your mark and the power to make change happen - to make a difference for our customers. When you join DAZN you will be responsible for maintaining a global network which ensures the smooth delivery of our services to millions of fans.  Our cutting-edge technology allows us to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZN’s Network and Cloud based architecture unifies a range of technologies in order to deliver a seamless user experience and support a global user base and company infrastructure.  You will be responsible for ensuring our network continues to deliver this seamless experience to our customers to the highest standard, 24/7/365. Promptly investigating and resolving incidents, managing capacity, and provisioning new services onto the global network infrastructure.   This role will be based in our Cologno Monzese office. Join us in Italy’s production center and bring your ambition to life.  Benefits include access to DAZN, lunch vouchers, free coffee and snacks, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind),  learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.Please note, our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanks!<h3>As our new Junior Network Specialist , you’ll have the opportunity to:</h3><ul><ul><li>Monitor and maintain an advanced CDN platform spanning across Italy </li><li>Work with a wide range of monitoring tools like Conviva, New Relic, Solarwinds,Coralogix </li><li>Perform closely analysis and reporting before, during and post live event with particular focus on Serie A </li><li>Assist DAZN Support Centre with incident management </li><li>Support central team with local QA tests </li><li>Collaborate closely with DAZN broadcast teams to ensure seamless delivery of our live Sporting events locally </li></ul></ul><h3>You’ll have:</h3><ul><ul><li>Experience in managing and maintaining CDN platforms </li><li>Experience in network / streaming monitoring </li><li>The ability to quickly assess, prioritise, respond, resolve incidents </li><li>Confident and accurate written and verbal communication skills </li><li>An ability to promptly learn new technologies </li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.   INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.   SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Milan

Junior Network Specialist

Job Profile SummaryThe Database Administrator Perform database engineering and administration activities including design, planning, configuration, monitoring, automation, self- serviceability, alerting, and space management, database backup and recovery. Plan computerized databases, including base definition, structure, documentation, long- range requirements, operational guidelines, and protection with a capacity to lead and advise on migration and modernization, discover, and execute workload migrations to Cloud (AWS/Azure/GCP).Key Responsibilities List·       Create, maintain, and use Standard Operating Procedures (SOP’s) for migration execution and ensure long term technical viability and optimization of production deployments and administration.·       Engage, Consult and Deliver based on interactive customer communications in streamlining project deliverables and scope of work.·       Capacity Planning: Forecast future database growth based on usage trends and plan for hardware and storage requirements accordingly to ensure scalability and optimal performance.·       Plan, Create, Manage and Deploy Effective High Availability and Disaster Recovery strategy/Runbooks.·       Patch Management and Upgrades: Plan and execute Database software upgrades, patches, and service packs.·       Troubleshooting and Issue Resolution: Investigate and resolve complex database-related issues, including data corruption, performance problems, and connectivity challenges.·       Automation and Scripting: Contribute to automation scripts and tools to streamline repetitive tasks, improve efficiency, and reduce the risk of human errors.·       Monitoring and Alerting: Set up monitoring and alerting systems to proactively identify and address potential database issues before they become critical.·       Performance Analysis and Reporting: Generate performance reports and analysis for stakeholders and management to provide insights into the database environment's health and performance.·       Documentation: Maintain up-to-date documentation of database configurations, procedures, and troubleshooting steps·       Ticket Handling: Work to resolve Incident, Changes and Service request under the agreed client SLA.·       Problem Management: Responsible in resolving problem tickets by creating detailed RCA reports.·       Vendor and Third-Party Tool Management: Evaluate and manage third-party tools and solutions that assist in database management, monitoring, and performance tuning. ·       Participate in 24X7 production support for Database Operations.·       Hand’s on with using cloud tech tools such as AWS DMS, SMS, App Migration Service, Migration Hub, Azure Migrate, Data Migration Service, SQL Server DMA, Azure ASR, AWS DRS·       Migration from SQL server to/from Other RDBMS platform for PaaS models like AWS Aurora, AWS RDS, Azure Database, Azure MI, GCP Cloud SQL.·       Understanding Cloud basics and perform duties like security management, storage management, Backup Vaults, Key vaults, Server/DB Monitoring ·       Cost Optimization: Compute and workload analysis, License enhancements and features.  Knowledge List·       Proficient Skills from tech bucket (SQL Server or/and Oracle or/and PostgreSQL or/and MySQL) for Architecture, Installation and Configuration, Performance Tuning, High Availability and Disaster Recovery (HADR), Monitoring and Troubleshooting·       Database Migrations and Upgrades: Experience in planning and executing database migrations and upgrades, including version compatibility, testing, and minimizing downtime.·       Cloud Enabled for Project based Migrations, Automation and Administration On-prem to cloud, Cloud to cloud·       Familiarity with industry best practices for (SQL Server or/and Oracle or/and PostgreSQL or/and MySQL) administration, including configuration settings, maintenance tasks, and disaster recovery strategies.·       Ability to communicate technical info and ideas so others will understand.·       Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations. Skills List·       Experience working in Automation with Python/AWS CLI/PowerShell/Shell/·       Ability to Deploy, Manage and Troubleshoot HADR config in one of the following tech buckets SQL Server (Always On, FCI, Loshipping, Replication) or Oracle(RAC, Data guard, Golden Gate)  , MySQL &amp; PostgreSQL( Master slave replication, InnoDB cluster Set) ·       Knowledge of deploying and managing databases in cloud platforms such as Azure SQL Database or/and Amazon RDS or/and GCP Cloud SQL·       Homogeneous and Heterogeneous Migrations from/to between various Tech bucket (SQL Server or/and Oracle or/and PostgreSQL or/and MySQL)·       Understanding of Monitoring tools such as Datadog or/and Azure monitor or/and AWS CloudWatch alerting and performance analyzation.·       Understanding and usage of ITIL based tickets tools like Service Now. Education•            High school diploma or equivalent required.•            Bachelor’s degree in computer science, Computer Information Systems, Management Information Systems, or a directly related field Certifications List•            Database Specialty Certifications in AWS/Azure.•            Cloud Associate/Professional Certification

Oracle and PostgreSQL/MySQL Cloud Database Engineer III - Night shift

Strong knowledge of OS, including but not limited to: Server Failover Clustering, Active Directory, IIS • Strong knowledge of server hardware, networking, backup, and storage solutions • Strong knowledge of designing, implementing, analyzing, and troubleshooting highly available systems• Strong understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers • Proficient knowledge of MSSQL Server • Proficient knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)• Proficient knowledge of Cloud Platform Products (Azure/AWS/GCP) • Proficient knowledge and applied experience of both Project Management methodologies and Process Improvement best-practice • Proficient understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers • Proficient knowledge in the application of current and emerging network software and hardware technology and protocols • Intermediate scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go • Requires in-depth conceptual and practical knowledge in own job discipline Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field • At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is <a href="http://required.and" rel="noopener noreferrer nofollow ugc" target="_blank">required.and</a> basic knowledge of related job disciplines Requires MCSE for Windows specialization Requires RHCE for Linux specialization • Prefer Specialist Certifications that apply to role 5 - 7 years of experience in OS Systems Engineering and Administration May require long periods of sitting and viewing a computer monitor Schedule flexibility to include working weekends and/or evenings and holidays as required by the business.

Job Opportunity : Linux Engineer III - IN : Night Shift

• Strong knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack • Strong skills in at least one of the following languages: <a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Python, PHP, Ruby, and Java • Strong skills with git and git workflows • Strong skills in leveraging CI and CD tools to automate testing and deployment • Broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript, Memcached, LAMP, nginx, <a href="http://node.js" rel="noopener noreferrer nofollow ugc" target="_blank">node.js</a>, nosql, Varnish • Proficient web programming and scripting ability Proficient knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems • Proficient automation skills with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools • Proficient knowledge of software development methodologies including code profiling, regression testing, and continuous integration • Proficient knowledge of Project Management methodologies • Proficient understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services

Cloud Engineer III - IN : Night Shift

Designs and develops software for enterprise services. Responsibilities may include: translating functional requirements into conceptual and detailed designs; providing estimates for development effort; implementing proof of concept, prototypes, and production-grade software; creating unit and acceptance tests; coordinating sign-off from QA/Test; automating deployment; and assisting Operations and Support staff in trouble-shooting software issues, as well as implementing bug fixes. Working knowledge in one or more programming languages, technologies, and software platforms. Adheres to established coding and process best practices. Demonstrates progressive strive toward working autonomously.Key Responsibilities Designs robust, scalable, secure, and globalized feature. Identifies risks and mitigation for own feature. Effectively manages dependencies for own feature. Efficiently implements own feature with minimal technical debt. Ensures feature area is bug free. Includes unit tests for own feature to achieve established code coverage targets. Feature areas are test-driven designed, enabling efficient regression testing. Focuses on a single feature or sections of code while building basic experience and expertise. Knowledge Advanced knowledge in multiple technologies relevant to current activities in the business unit. Must be proficient in Golang, python, java. Demonstrates a systematic structured problem- solving approach. Advanced working knowledge of most technologies relevant to our core business. Ability to generalize a specific problem and derive solution for a class of problem. Ability to derive casual relationship from ambiguous data.

Software Developer III - IN : Night Shift

Strong knowledge of OS, including but not limited to: Server Failover Clustering, Active Directory, IIS • Strong knowledge of server hardware, networking, backup, and storage solutions • Strong knowledge of designing, implementing, analyzing, and troubleshooting highly available systems • Strong understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers • Proficient knowledge of MSSQL Server • Proficient knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V) • Proficient knowledge of Cloud Platform Products (Azure/AWS/GCP) • Proficient knowledge and applied experience of both Project Management methodologies and Process Improvement best-practice • Proficient understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers • Proficient knowledge in the application of current and emerging network software and hardware technology and protocols • Intermediate scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go • Requires in-depth conceptual and practical knowledge in own job discipline Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field • At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is <a href="http://required.and" rel="noopener noreferrer nofollow ugc" target="_blank">required.and</a> basic knowledge of related job disciplines Requires MCSE for Windows specialization 5 - 7 years of experience in OS Systems Engineering and Administration May require long periods of sitting and viewing a computer monitor Schedule flexibility to include working weekends and/or evenings and holidays as required by the business.

Windows Engineer III - IN - Night Shift

Software Engineers Role Description: Engineers will work in a newly formed squad - with a diverse skillset - and the purpose of modernising / automating existing manual processes. The end goal is to support devsecops strategy and squads of engineers to run and operate their product or services with no overhead, less friction and modern engineering practices. Must have skills : Developing 3-tier application both on-premises and on cloud covering: Frontend: React and Redux (preferred) or Angular. Backend: .Net Core (preferred), C#. Database: SQL and NoSQL experience (both admin and usage). Microservices design and implementation of highly scalable APIs. Scripting/programming languages (i.e., C# , JavaScript, TypeScript, Go, Python). CI/CD tools (i.e. GitHub Actions, TeamCity or Octopus). Cloud Solution Architecture / Development / Security /  IaaC  (AWS + Azure) Infrastructure as Code (Terraform or CloudFormation).Good to Have Experience : Automated Quality Engineering and Testing (Unit Testing, Regression Testing). Solution and System Design. Application Security. Observability. Code quality control through peer programming, code review and automated pipeline release management. Configuration Management. Containerisation

Australia

Sydney

Software Engineer / Full Stack Engineer- Sydney

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Sales Representative with French who is ready to join us in creating a #CyberFit future and protecting the digital world!
The position is focused on driving new business with Corporate end customer and partners in France region ; identifying and closing add-on sales opportunities within New and Existing Customer database.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails</li>
<li>Develops sales opportunities by researching and identifying potential account; building rapport, providing technical information and explanations; preparing quotations</li>
<li>Handles customer and partner inquiries related to quotes, pricing, technical inquiries, identifying the needs and qualified the projects.</li>
<li>Positively interacts and collaborates with Customers, Acronis partners</li>
<li>Build relationships with customers and partners based on knowledge of our technology, products and services</li>
<li>Work closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure</li>
<li>Maintain and grow relationships with existing clients by understanding their needs and providing solutions.</li>
<li>Achieve agreed-upon sales targets and outcomes within the scheduled timeline.</li>
<li>Keep accurate records of all sales activities and customer interactions in the Salesforce system.</li>
<li>Provide regular sales reports to management and participate in team meetings; working with channel</li>
<li>Build and maintain strong relationships with key partners</li>
<li>Collaborate with partners to drive joint business growth, helping them to achieve sales targets</li>
<li>Develop and execute joint business plans with partners,</li>
<li>Track partner performance, analyze sales metrics</li>
<li>Stay up to date with the company’s product offerings, industry trends, and competitor activities to provide partners with relevant insights and strategic guidance.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>3+ years of proven sales experience</li>
<li>Fluent French</li>
<li>English is a plus</li>
<li>Strong communication and interpersonal skills</li>
<li>Strong time management skills</li>
<li>Ability to articulate product’s different features, and answers any questions customers might have</li>
<li>Strong closing sales skills</li>
<li>Knowledge on Salesforce is preferred</li>
<li>Able to make up 30 and above calls each day</li>
<li>Punctual, reliable and strong attention to detail</li>
<li>Self-motivated, upbeat, organized and highly persistent in follow-ups,  a results-driven approach.</li>
<li>Flexible, team player, open to changes in responsibilities and strategies</li>
</ul>
*Please submit your CV in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
WE OFFER 
<ul>
<li>Meal vouchers</li>
<li>Supplemental Health insurance</li>
<li>Annual paid leave of 25 working days</li>
<li>Tickets for conferences and seminars</li>
</ul>
#LI-MK

Bucharest

Sales Representative (French)

Job Title: Data Architect - Abinitio (with cloud experience)Location: Work from Home/ RemoteShift Time: India General ShiftAbout the Role:Our Cloud Data Services Team is looking for a skilled Data Architect (Abinitio) for a customer-facing role. In this position, you will work with cutting-edge technologies and tools to build, optimize, and maintain large-scale data processing frameworks on the cloud. You'll collaborate with customers to design and deliver efficient, scalable data solutions.Key Responsibilities:Leverage AWS services (S3, EMR, Athena, Glue) or equivalent cloud platforms for data storage and processing.Proficiency with AbInitio product suite , including experience in PDL, Meta-programming, Conduct&gt;It, Express&gt;It, and GDE-based development.Implement and maintain CI/CD pipelines using tools like Jenkins and GitHub.Work with schedulers such as Apache Airflow to automate workflows and data pipelines.Automate tasks and processes using Python, shell scripting, and other relevant programming languages.Develop, troubleshoot, and optimize PL/SQL queries for complex data workflows.Work extensively on Big Data platforms like Hadoop and Hive to process large datasets.Drive the development of large-scale, self-service enterprise data frameworks.Exposure to open table formats like Iceberg is highly desirable.

Data Architect (Abinitio)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. We are seeking a Professional Services Project Manager to lead, coordinate and monitor projects from initiation through delivery for complex client engagements. The Project Manager builds relationships with the customer to identify new opportunities to help them with their business problems.  You will also serve as a trusted liaison between internal and external (technical and non-technical) departments in order to ensure that all targets and requirements are met. It is crucial that we deliver results by ensuring technical projects are completed on schedule and within budget.<h3>Key Accountabilities</h3><ul><ul>General<li>Work with Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization.</li><li>Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met. </li><li>Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.</li><li>Contribute to the refinement of the Rackspace Professional Services methodology.</li><li>Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.</li><li>Ability to travel as required.</li>Project Management<li>Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.</li><li>Responsible for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project.</li><li>Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.</li><li>Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.</li><li>Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members. </li><li>Prepares and presents reports on project progress and problems to Rackspace and client stakeholders. </li>Pre-Sales Engagement<li>Assists in the preparation of proposals, RFP/RFI responses, &amp; Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.</li><li>Regularly collaborates with Sales pursuit teams, Programme &amp; Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.</li></ul></ul><h3>Person Specification</h3><ul><ul><li>Must be fluent in both German and English (written and spoken)</li><li>PMP/Prince2 (Practitioner) certification.</li><li>Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.</li><li>IT Service Management and Service Delivery (ITIL certification preferred)</li><li>Excellent time management, communications, decision making, presentation, human relations and organization skills.</li><li>Able to resolve problems in a timely manner.</li><li>Ability to communicate technical information and ideas so others will understand.</li><li>General knowledge of cloud technologies, IT operations, project management operations.</li><li>Ability to adapt to a rapidly changing environment, handling shifting priorities and ambiguity.</li><li>Enterprise level use of MS Office suite including Project and Visio and knowledge of other project management tools.</li></ul></ul><h3>Required Experience:</h3><ul><ul><li>Proven track record in scoping, planning, leading and monitoring technical projects from initiation through delivery preferably in managed services or hosting.</li><li>Experience working on infrastructure technology projects including one or more of the following: virtualisation technologies, application / platform migration. data / storage / network migration and/or management.</li></ul></ul>#LI-LP2#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Germany

Professional Services Project Manager

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Internal Communications Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
The Internal Communications Specialist is responsible for improving global internal communications, which includes employee communications, executive communications, town hall internal training, and diversity initiatives. The goal of this role is to engage employees and deliver consistent internal messaging about company performance and strategy. The Internal Communications Specialist will report directly to the Senior Communication Specialist.

WHAT YOU'LL DO
<ul>
<li>Internal Communications Content: Plan, edit, and write internal company communications across email, intranet, and Teams platforms.</li>
<li>Department Internal Communications: Develop internal assets and communications materials for key stakeholders in multiple different departments within the organization, including HR, Marketing, and Sales teams.</li>
<li>Executive Communications Support: Support the executive team with internal communications related to Townhalls, internal events, presentations, and email updates.</li>
<li>Content: Work frequently with written and visual content to ensure company strategic goals are communicated effectively. Including: Editing written content submitted by other departments, editing scripts for video content, and providing briefing materials to executives.</li>
<li>Townhalls: Lead content and execution of quarterly Global Townhall and region-based Q&amp;A sessions with local teams.</li>
<li>Engagement Activities: Provide content and support planning of employee engagement activities including Acronis #CyberDiversity.</li>
<li>Internal Events: Lead internal events initiatives, including virtual manager training and team-building activities.</li>
<li>Establish an internal communications strategy in conjunction with the Social Media and Internal Communications manager and senior managers.</li>
<li>Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders.</li>
<li>Collaborate with the creative team of designers.</li>
<li>Respond to feedback from staff and adjust communications content accordingly, with a readiness to explore opportunities for communication improvements.</li>
<li>Polish presentations in collaboration with the executive team and design team.</li>
</ul>
WHAT YOU BRING
Key skills:
<ul>
<li>Writing skills: You need excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees.</li>
<li>Creative skills: You need the creative ability to devise communication strategies.</li>
<li>Digital skills: Familiarity with information technology, especially digital and video means of communication, is essential.</li>
<li>Interpersonal skills: You need good interpersonal and relationship-building skills in order to collaborate across departments, particularly Marketing, Sales, and HR teams.</li>
<li>Presentation skills: You need a good knowledge of quality presentation design and the ability to update presentations quickly.</li>
<li>Skills with the Figma platform are a bonus, but not required.</li>
</ul>
Relevant experience:
<ul>
<li>3+ years of experience in a communications team, especially internal communications, for a global organization, is preferred.</li>
<li>Experience writing for a variety of different mediums (email, video scripts, chat, etc.) is strongly encouraged.</li>
<li>Experience working on communications with executive-level management is beneficial.</li>
<li>General marketing or internal communications experience is beneficial.</li>
<li>Photo and video editing skills are a plus.</li>
</ul>
Qualifications:
<ul>
<li>A BA in communications, public relations, marketing, or journalism is an advantage, though other degrees are often acceptable.</li>
</ul>

WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances
#LI-MC1

Turin

Internal Communications Specialist  (Iscritto alle liste delle categorie protette L. 68/99)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.  Our EMEA Public Cloud Security team is looking for a UK based Security Architect to support its ‘Cloud Security Service’. This role is particularly well-suited to a self-starting, experienced and motivated Architect, who has a proven track record in the security consulting field.  As a Cloud Security Architect, you will be engaging with customers and the wider Rackspace organization to advise, develop and deliver innovative security solutions leveraging a wide range of public cloud services. The primary focus will be on helping customers to assess their cloud security posture and to ensure any subsequent cloud design and build is appropriately secured. <h3>Key Accountabilities </h3><ul><ul><li>As part of a small, but fast-growing team, you will be the Subject Matter Expert (SME) to advise and guide customers on their cloud security journey and establish a long-term trusted advisor role </li><li>Engaging with customers to help assess their cloud security posture and to ensure any subsequent cloud design and build is appropriately secured. This may be applicable to a customer’s single cloud, or multi-cloud environment, or when a customer wishes to move its environment from on-premise to the cloud </li><li>Provide guidance to customers on their cloud security roadmap and assist on defining the right-size cloud security controls   </li><li>Liaise closely with the customer’s architects and engineers and advise, design and deliver innovative cloud security Proof of Concepts </li><li>Evolve existing Rackspace security services, as well as implement new ones, under the ‘Cloud Security Service’ banner. </li><li>Establish best-practices for the consultancy resulting in standardized engagement models and repeatable ways-of-working </li><li>Mentor and train other security architects within the wider Rackspace Security Solutions Architecture community on modern multi-cloud security domains and topics </li><li>Evangelize the security cloud-native paradigm through the delivery of blogs, customer presentations and public speaking engagements </li><li>Deliver high-quality work to customers as part of consulting engagements that can be delivered through workshops, presentations or security solutions architecture designs </li><li>Actively identify opportunities for new engagements </li><li>Contribute to RFI/RFP requests </li></ul></ul><h3>Skills &amp; Experience </h3><ul><ul><li>The ideal candidate has a proven track record in designing and delivering innovative technology security solutions built on the cloud. </li><li>As a Senior Security Architect, the person should have the ability to act as a thought-leader. The right candidate can concisely and articulately present to both technical and non-technical audiences. </li><li>Experience of designing secure platforms on any one or more of the major hyper-scalers, AWS, Azure or GCP.  </li><li>Demonstrable experience in designing secure cloud-native systems and/or rebuilding an existing system on the cloud with a suitable security posture. </li><li>Demonstrable experience in the relevant legislation, industry regulations and industry standards such as ISR, EU GDPR, HIPAA, ISO27001, ISO 22301, ISO/IEC 20000-1, ISO 22301, NCEMA, NIST CSF, PCI DSS, Cloud Security Alliance CCM, CIS, OWASP and Cyber Essentials etc. </li><li>In-depth knowledge of the Well-architected frameworks and best practices of the major cloud providers </li><li>Must have the ability to lead engagements, either directly or as part of a larger programme of work and take ownership for the successful delivery of customer value within budget, time and scope. </li><li>Acting as a thought-leader, the right candidate is able to concisely and articulately present to both technical and non-technical audiences. </li><li>You have built specialist and demonstrable cloud security architectural knowledge in the following areas; Account governance, Identity and Access Management (IAM), Asset management and data protection, Infrastructure and platform security, Application security including threat modelling and secure CI/CD, Change management practice and detection capabilities, Boundary defence, Cloud Logging and Monitoring, Continues vulnerability and patch management systems, Incident response and threat mitigation, Cloud backup/recovery and disaster recovery (DR) </li><li>Client-facing consultancy experience within large enterprises, but happy to deliver to SMBs </li><li>You have an articulate opinion on the advantages of using public cloud platforms in a secure manner from a business perspective </li><li>You can identify and plan to resolve the challenges, both technical and organizational, facing organizations who are moving their applications to the cloud </li><li>Excellent communication and stakeholder management skills are required </li><li>Certified as CISSP, CCSP and CISM is an advantage </li><li>As the team services customers across EMEA you may be required to travel. You will align to the needs of the customer; therefore, some engagements can be performed remotely whereas others may require you to be on-site. </li></ul></ul>#LI-LP2#LI-Remote

United Kingdom

Cloud Security Architect

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Technical Support Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
As the Technical Support Specialist, you will be responsible for working with customers to answer technical questions via email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources). 
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients</li>
<li>Provide timely &amp; accurate status updates to customers and relevant internal stakeholders</li>
<li>Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
<li>Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions</li>
</ul>
WHAT YOU BRING
<ul>
<li>Fluent German and English (both verbal and written, Upper Intermediate as minimum)</li>
<li>Ability to analyze technical issues</li>
<li>Ability to convey technical information effectively</li>
<li>Excellent analytical skills</li>
<li>Exceptional customer service approach</li>
</ul>
Would be considered plus if you have
<ul>
<li>Prior Call Center experience in a customer/technical support setting</li>
<li>Fluent Italian (both verbal and written)</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Belgrade

Technical Support Specialist with German

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