Rackspace

<b>Job Summary:</b>We are seeking an experienced and visionary Vice President of Business Development &amp; Solutions for AI to lead our strategic efforts in expanding AI-driven products and services. This leader will be responsible for identifying new growth opportunities, building high-impact partnerships, shaping go-to-market strategies, and delivering enterprise-grade AI solutions that drive measurable value for clients. This role sits at the intersection of innovation, strategy and client success ideal for a leader with deep knowledge of artificial intelligence and a proven track record of scaling B2B solutions and partnerships in a fast paced, technology driven environment. <b>Job Responsibilities:</b><h3>Business Development &amp; Growth Strategy: </h3><ul><ul><li>Develop and execute a scalable business development strategy for AI-based products and services.</li><li>Identify and evaluate strategic partnerships, alliances, and acquisition opportunities.</li><li>Lead deal structuring, negotiations, and relationship management with key partners and enterprise clients.</li></ul></ul><h3>Partnership Development:</h3><ul><ul><li>Build and manage strategic alliances with key stakeholders, including technology partners, enterprise clients, research institutions, and government agencies.</li><li>Lead negotiations for partnerships, joint ventures, and licensing agreements to accelerate growth and innovation.</li><li>Cultivate relationships with C-suite executives and decision-makers across industries.</li></ul></ul><h3>AI Solutions &amp; Client Innovation: </h3><ul><ul><li>Collaborate with product, engineering, and data science teams to shape compelling AI solutions tailored to client needs.</li><li>Translate customer pain points into high-impact, scalable AI offerings.</li><li>Act as a key advisor to clients on the application and business impact of AI technologies (e.g., machine learning, natural language processing, generative AI).</li></ul></ul><h3>Go-to-Market &amp; Sales Enablement: </h3><ul><ul><li>Support sales teams with executive-level client engagements, proposals, and thought leadership.</li><li>Drive revenue growth by identifying and capitalizing on high-value opportunities in global markets.</li><li>Oversee the development and execution of go-to-market strategies for AI products and services.</li><li>Monitor sales pipeline and ensure consistent achievement of revenue and profitability targets.</li></ul></ul><h3>Team Management: </h3><ul><ul><li>Recruit, mentor, and lead a high-performing global business development team.</li><li>Foster a culture of innovation, collaboration, and results-oriented performance.</li><li>Establish clear performance metrics and accountability frameworks for the team.</li></ul></ul><h3>Industry Leadership and Advocacy: </h3><ul><ul><li>Represent the company at industry conferences, events, and forums to establish thought leadership in AI.</li><li>Advocate for the adoption of ethical AI practices and promote the organization’s contributions to the AI ecosystem.</li><li>Stay abreast of regulatory developments and compliance requirements in the AI industry.</li></ul></ul><h3>Knowledge, Skills and Experience required for the job:</h3><ul><ul><li>Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or equivalent advanced degree preferred.</li><li>10+ years in business development, strategic partnerships, or enterprise solutions, with at least 3+ years in AI, SaaS, or advanced technology fields.</li><li>Proven track record of driving significant revenue growth and managing complex global partnerships.</li><li>Deep understanding of AI technologies, trends, and applications across industries.</li><li>Strong strategic thinking and problem-solving abilities.</li><li>Exceptional negotiation, communication, and interpersonal skills.</li><li>Ability to navigate complex, matrixed organizations and manage cross-functional teams.</li><li>Strong analytical and financial acumen to assess market opportunities and ROI.</li><li>Experience working in startups, Fortune 500 companies, or high-growth technology firms.</li><li>Familiarity with global markets, cultural nuances, and international business practices.</li><li>·Knowledge of cloud computing, machine learning, and emerging AI technologies.</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. The anticipated starting pay range is $213,000 - $334,400. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here: <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">Rackspace Benefits – Rackspace Technology Careers</a>

United States

VP, Global Business Development and Solutions for AI

<b>Shift: 100% night shift</b><b>Positions: Multiple.</b><b>Candidate must have reliable power and internet.</b> <b>Requirements: Certifications in relevant work</b>Candidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.)<b>PRIMARY RESPONSIBILITY:  </b>A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.<b>KNOWLEDGE/SKILLS/ABILITY: </b> Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills. <b>JOB COMPLEXITY: </b>Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:Email delivery troubleshootingSpam/Security analysis and recommendationsDesktop Client/Mobile Device troubleshootingAccount and Billing related inquiriesSupport users in use and troubleshooting of Microsoft products <b>SUPERVISION:</b>  Operates under moderate supervision until duties are learned. <b>EXPERIENCE/EDUCATION: </b>Required: Any Graduation.Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service. Must be detailed in documenting information and practice good follow-through techniques. Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility. Preferred: Customer service and phone call experience. 4-6years technical knowledge from education or job experience – basic e-mail troubleshooting. Experience with help desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable.

India

Customer Service Technician (O365/M365 support) - Pune/Bangalore/Delhi

<b>Job Description:</b>We are seeking a skilled and experienced IT professional with over 6 years of relevant experience in Office 365 and Active Directory administration. The ideal candidate will have deep technical expertise across Exchange Online, SharePoint Online, Teams, Power BI, Intune , Entra ID and On-Prem Active Directory.<b>Candidates with strong on-premises Active Directory experience will be given preference</b> <b>Key Responsibilities:</b>Administer and troubleshoot <b>Office 365 services</b> including:<b>Exchange Online</b>: mail flow troubleshooting, Exchange Online Protection (EOP), retention policies, and email security via       Microsoft Defender.<b>SharePoint Online</b>: site management, external sharing configurations, restriction policies, and access control.<b>Microsoft Teams</b>: Teams Calling, Teams Rooms, and device configuration (Teams Phones).<b>Power BI</b>: workspace management, gateway creation and maintenance.Manage <b>Microsoft Intune</b> for device compliance and application deployment across Windows, iOS, and Android platforms,   including:App protection policies (MAM)Line-of-business (LOB) and Win32 appsAutopilot, Autopatch, APNS, DEP, and VPP.Administer <b>Entra ID (Azure AD)</b>:User, group, and device managementConditional Access policiesIdentity protection and governanceExternal identities and enterprise application integration (SSO)Maintain and troubleshoot <b>On-Premises Active Directory</b>:Multi-domain and multi-forest environmentsGroup Policy Objects (GPOs)Domain, site, forest, and Organizational Unit (OU) architectureReplication and authentication issues

M365 Engineer

Global Head of Application Services is a Leadership role and is responsible for managing the overall Application Services Business Globally for Rackspace Public Cloud. Driving business around Application Migration, Modernization, Cloud Native Development and Support. This is an extremely critical role with the responsibility of building Services Business for Enterprise customers – grounds up. The primary function of this role is to build and run a profitable business with Sales, Solutioning and Delivery responsibility. Partnering with field sales team building and growing the Applications Services business across the Globe<h3>Key Responsibilities</h3><ul><ul><li>Build applications services Business Unit for Rackspace Globally and grow the business around Application Migration, Modernization, Development and support. </li><li>P&amp;L leader for Applications Services with responsibility for revenue, margin, and utilization targets. </li><li>Strategy - Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives. </li><li>Strategy: Responsible for creating capability and offering roadmap to accelerate the business. </li><li>Sales: Leading growth of the Application Services globally working with Field Sales and Go To market team. </li><li>Sales: Lead Solution and advisory led sales with existing and new customers. </li><li>Pre-Sales- Actively participate in presales activities, deal reviews for the Application Services engagements </li><li>Solutioning: Solutioning differentiated offering for customers helping them achieve their business objectives. </li><li>Delivery: Delivering large and complex and Cloud application development, migration, modernization engagements across the globe. </li><li>Delivery: responsible for delivering engagements successfully with high customer satisfaction. </li><li>Partner- Partner with Hyperscalers in creating strategic initiatives that would help the growth of business. </li><li>Partner: Establish Rackspace as one of the top Cloud Application Services partners. </li><li>Offering- Work with Offering and marketing organization to create market defining offers and lead the sales and deployment of those offers. </li><li>Team Management – As a manager of manger lead a large team of architects, consultants, and Delivery Managers across the region. </li><li>Talent Management – Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent including Enterprise Architects and Consultants with strong application architecture and transformation background. </li><li>Operational Excellence: Maintain a healthy utilization for the team. </li><li>Operational Excellence: Forecast accurately revenue, margin, utilization for business. </li><li>Operational Excellence: Represent business in front of Senior Leaders and customers. </li><li>Cross-organizational agility, communication, and leadership. </li><li>Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace. </li><li>Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise. </li></ul></ul><h3>Skills</h3><ul><ul><li>Seasoned P&amp;L leader with strong experience in building Application Services business on Cloud for AWS, Microsoft or leading Consulting/SI organizations of $50M+ </li><li>Strong understanding of technology and standard practices around consulting and delivery. </li><li>Strong understanding Cloud Native Solutions, Containers, Microservices, API  </li><li>Deep expertise in Application architectures, SDLC and Cloud based solutions. </li><li>Strong experience of leading customer discussions and winning deals based on solution strength. </li><li>Strong delivery experience of successfully delivering large application services engagement Solutions engagements with Global Delivery model. </li><li>Analytical thinker who can plan and build long range plans. </li><li>Thorough knowledge of all areas of business operation including strategic and operational planning. </li><li>Ability to lead teams of support professionals and delivery managers. </li><li>Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve. </li><li>Excellent time management, communication both oral and written, decision- making, presentation, human relations, and organizational skills. </li><li>Must be a strong presenter to technical audiences. </li></ul></ul><h3>Experience</h3><ul><ul><li>10+ years’ experience building, and leading Applications Services Business </li><li>15 Years + experience as Enterprise architect </li><li>10 Years of experience in managing large teams. </li><li>10 Years of experience in managing and achieving revenue targets. </li><li>Strong technology background on AWS, Azure Platforms </li><li>Strong Technology expertise on Cloud Programming languages </li><li>Togaf, Zachman Framework </li></ul></ul><h3>Certifications &amp; Education</h3><ul><ul><li>Bachelor’s degree in computer science, Engineering, Business, or a related field required. </li><li>Advanced degree preferred. </li><li>High school diploma or equivalent required. </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel</h3><ul><ul><li>As per business needs and requirements	</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>This role is not sponsorship eligible. Candidates need to be legally allowed to work in the US for any employer.</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $191,400 - $255,900·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $210,000 - $280,000·       The anticipated starting pay range for California, New York City and Washington is: $230,000 - $307,000 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1#Rackspace#LI-Rackspace#LI-USA#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Texas

Global Head of Application Services

<b>Job Summary:</b>We are seeking a skilled <b>L2 Engineer</b> with solid experience in <b>Active Directory</b>, <b>Microsoft Azure</b>, and <b>Windows Server Operations</b>. The candidate will support day-to-day infrastructure management, incident resolution, patching, backups, and monitoring within a hybrid cloud environment under Rackspace Managed Services. <b>Core Responsibilities:</b> <b>1. Active Directory:</b>·        Manage user accounts, groups, OUs, and group policy objects (GPOs).·        Troubleshoot replication issues, login failures, DNS dependencies, and trust relationships.·        Perform domain controller health checks and FSMO role verifications.·        Investigate account lockouts, authentication delays, and Kerberos issues.·        Support AD-integrated services like Certificate Authority and audit policies. <b>2. Azure:</b>·        Support <b>Azure Active Directory (Entra ID)</b>: user/device management, conditional access, MFA, and SSPR.·        Monitor and troubleshoot <b>Azure AD Connect</b> sync failures and identity provisioning issues.·        Handle RBAC access issues, subscription/resource-level permissions, and role assignments.·        Monitor backup jobs and troubleshoot issues via <b>Azure Backup</b> (Recovery Services Vaults).·        Manage patching compliance via <b>Azure Update Manager</b>, resolve failed updates.·        Respond to alerts and performance issues using <b>Azure Monitor</b>, <b>Log Analytics</b>, and <b>Defender for Cloud</b>. <b>3. Windows Server:</b>·        Troubleshoot DFS namespace and replication issues.·        Execute scheduled patching using WSUS, SCCM, or Azure Update Manager.·        Perform post-patching validation and manage reboots/change approvals.·        Analyze system performance (CPU, memory, disk), Event Logs, and service failures.·        Support basic server roles like File Server, Print Server, and IIS (if applicable).·        Maintain patch compliance and backup readiness for on-prem and Azure-based Windows workloads. <b>Required Skills &amp; Experience:</b>·        4–6 years in infrastructure support with a focus on AD, Azure, and Windows Server.·        Strong troubleshooting skills in hybrid identity, authentication, patching, and backups.·        Hands-on with PowerShell scripting for automation and diagnostics.·        Comfortable working in a fast-paced <b>Managed Services</b> or <b>MSP shared</b> environment. <b>Certifications (Preferred but not mandatory):</b>·        <b>AZ-104</b> (Azure Administrator Associate)·        <b>SC-300</b>, <b>MD-102</b>, or equivalent·        <b>ITIL Foundation</b> certification

Azure Engineer II (AD &amp; Windows exp is mandatory)

Responsible for improving alignment and partnership with alliances to drive tighter coordination on sales, product, marketing and commercial. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships.<h3>Careel Level Summary</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field</li><li>Leads others to solve complex problems</li><li>Works independently, with guidance in only the most complex situations</li><li>May provide functional leadership to teams or projects</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Owns a piece of a relationship with a strategic alliance or may own multiple smaller alliance relationships</li><li>Establish and manage governance meetings and activities</li><li>Develop deep understanding Rackspace’s entire portfolio and translate to alliance partners</li><li>Confirm partner is adhering to activities laid out in the Rackspace alliance framework</li><li>Creates a strategy based on alliance offering and customer needs, then executes against the objectives.</li><li>Establishes credibility and influence through demonstration of business acumen relative to alliance’s strategy and how it integrates across the Rackspace portfolio</li><li>Collaborate with alliance to determine where they can add value across business portfolio</li><li>Document clear strategic alliance document per partner, and maintain and revise on a quarterly basis</li><li>Discover areas for direct investment in Rackspace based on partner strategy</li><li>Confirm partner is adhering to activities laid out in the Rackspace alliance framework</li><li>Establish relationships with partner resources in multiple areas including support, product, sales, marketing etc., to facilitate introductions and working relationships between functional leaders on both sides</li><li>Understand and suggest improvements to partner commercial arrangements (partnering with supply chain)</li><li>Coordinate alliance activities with multiple divisions in Rackspace, acting as the single POC for the alliance, including establishing new relationships where they do not exist</li><li>Influence parties within alliances to increase funding to Rackspace, uncovering new areas for development/funding</li><li>Provide partner support for areas where partners want Rackspace to consider new product lines from the partner</li><li>Document a clear strategic alliance document per partner, and maintain and revise on a quarterly basis</li><li>Enable executive relationships with partners, including establishing opportunities to influence at a CEO/C-suite level</li><li>Generate partner enablement materials in coordination with the product marketing teams</li><li>Assist in event planning and execution, including minor and major events</li><li>Relay partner priorities to the product team and influence the  roadmap</li><li>Performs key areas of accountability while demonstrating sound judgment and decision making with some leadership oversight, and operates with a moderate degree of ownership and autonomy</li><li>Receives minimal instructions on routine work, general instructions on new projects or assignments.</li><li>May provide guidance and training to new team members.</li><li>Decisions impact the quality, efficiency and effectiveness of own client group.</li><li>Actions are guided by personal goals and objectives.</li><li>Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.</li><li>Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.</li><li>Expected to weigh multiple options and outcomes, considering impact within and outside of client group and business function. Typically resolves issue independently utilizing input from peers and superiors.</li><li>Metrics: Alliance Sourced/Influenced Revenue, Enablement Activities Conducted, Partner Spend, Certifications, Partner Achievement Awards, Commercial Improvements, MDF Improvements</li><li>Alliance Partner Knowledge: Strong understanding of the partner, including partner economics, solution development, processes to take a solution to market and successful partner management. Understands partners’ sales and sales management goals and objectives, and what influences behavior. Growth in leading sales and alliance teams and understands collaborative relationship that must exist to grow the business.</li><li>Program Knowledge: Strong understanding of channel and alliance partner programs. Partners with Rackspace sales teams to implement our program offerings and assures Rackspace is provider of choice for our ecosystem partners.</li><li>Collaborative: Works collaboratively with all supporting technical integration, marketing, field sales and channel support organizations to ensure all organizations understand what we are trying to accomplish and the importance of their role / organization in our success.</li><li>Presentation Skills: Skilled communicator and effective at delivering executive level presentations. Ability to build and manage Director and VP level relationships.</li><li>Conflict Resolution: Able to surface and resolve breakdowns in commitment and drive behavior changes required.</li><li>Utilize business relationship skills, such as negotiating with customers or management, or using influencing skills with senior level leaders regarding matters of significance to the organization</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced knowledge of planning, designing and executing partner programs that drive partner interest and demand</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Budget Management</li><li>Business/Sales Development Skills</li><li>Client/Customer Service</li><li>Digital Transformation</li><li>Negotiation Skills</li><li>Operational Strategy Skills</li><li>Platform/Technical Software Support</li><li>Process Improvement</li><li>Product Portfolio Management</li><li>Project Management</li><li>Sales Strategy Skills</li><li>Stakeholder Management (external/internal)</li><li>Technology Integration</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>8 - 11 years of experience in the field of role required</li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations. Occasional travel, less than 10%.</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul>CLOSER:<b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: 109,100 - 191,950•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: 115,700 - 203,500•        The anticipated starting pay range for California, New York City and Washington is: 127,200 - 223,740•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

AWS Alliance Partner Development Manager IV - Remote

<b>Job Summary: </b>Rackspace is looking for a <b>Customer Success Manager IV</b> to join our team. This role owns the relationship held with key LATAM customers and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer’s technical, system administration, and specialist support needs are met. Owns customer issues from identification to resolution and ensures customers consistently experience and know the value of Fanatical Support. Maximizes the strength of the customer relationship by building a solid rapport with stakeholders in both the client and Rackspace organization, identifying and taking advantage of sales, networking, and PR opportunities, and managing difficult situations to ensure that Rackspace’s reputation of Fanatical Support is upheld. Owns customer requests for component upgrades, new build agreements, and contract renewals. Partners with Sales to identify, research, and execute on opportunities to leverage the Rackspace product portfolio and to grow customers’ footprint. Develops and manages Strategic Account plan(s) for assigned accounts, including P&amp;L/financials.  <b>Work Location:</b>  On-Site, Mexico City<h3>Key Responsibilities</h3><ul><ul><li>Provides strategic leadership and direction for the delivery of pre-and post-sales services and support to clients/customers.</li><li>Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.</li><li>Analyzes operational processes, and escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.</li><li>Develops customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery, and billing inquiries.</li><li>Reviews SLA claims.</li><li>Develops and manages responses, ensuring customer service</li><li>with speed and accuracy and all client/customer service delivery issues are resolved.</li><li>Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.</li><li>Manages market research to determine special pricing for nonstandard items in the interest of ensuring appropriate profit margins are reached and maintained.</li><li>Manages technical resource(s) to solve customer problems and escalations.</li><li>Renews customer contracts. Responsible for the conversion of all component upgrades.</li></ul></ul><h3>Qualifications </h3><ul><ul><li>Advanced English &amp; Spanish</li><li>Full understanding of industry practices as well as company policies and procedures.</li><li>Comprehensive knowledge of the Rackspace product portfolio, servers, and computer hardware.</li><li>Strong ability to communicate technical information and ideas so that others can understand.</li><li>Aptitude for resolving a variety of issues quickly and effectively.</li><li>Superior communication, organization, problem solving, and time management skills.</li><li>Proactive in nature.</li><li>Ability to have difficult conversations.</li><li>Understand and feel in business acumen -- able to foresee and act on those feelings.</li><li>Ability to adapt working style and approach to best communicate with various business contacts.</li><li>Ability to apply previous work experiences to resolve a wide range of issues in imaginative as well as practical ways.</li><li>Demonstrated ability to influence decision-making.</li><li>Ability to understand and apply RAX customer support model and demonstrate value to customers.</li><li>Excellent ability to prioritize and highly varied work level in order to maintain required productivity levels.</li><li>Exhibits excellent attention to detail. Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.</li><li>Demonstrated leadership skills and qualities.</li><li>Advanced understanding of Rackspace’s differentiator in the market with an ability to communicate the value of that difference to key stakeholders providing FANATICAL SUPPORT</li><li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><b>- Fluent, bilingual (Spanish and English): interviews will be held in English. </b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b>#LI-ISGA#LI-Onsite<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Customer Success Manager - Mexico City

<b>Job Summary:</b>You will be part of a team designing, automating, and deploying services on behalf of our customers to AWS in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying cloud architecture techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments.  <h3>Key Responsibilities: </h3><ul><ul><li>Work as a technical leader alongside customer business, development, and infrastructure teams. </li><li>Lead technical and design discussions with IT executives to help enterprises speed their adoption of new technologies and practices. </li><li>Architect and build highly scalable, cloud-native applications on the AWS platform using core developer services such as: API Gateway, Lambda, SQS, DynamoDB and ECS. </li><li>Leverage new technology paradigms (e.g., serverless, containers, microservices). </li><li>Migrate monolithic applications to microservices architectures. </li><li>Advise on implementing AWS best practices. </li><li>Influence infrastructure architecture by sharing your application development expertise. </li><li>Willingness to travel to client locations and deliver professional services. </li></ul></ul><h3>Required Qualifications: </h3><ul><ul><li>BS level technical degree.  Additional experience may substitute the for the degree.  </li><li>8 + years of software development or application engineering with recent coding experience in two or more modern programing languages such as: Java, JavaScript, C/C++, C#, Swift, <a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Python, Go, or Ruby </li><li>Hands-on recent development experience and capability. You will be expected to write and review code. </li><li>5+ years of experience as a technical specialist in Customer-facing roles.</li><li>Experience with Agile development methodologies.</li><li>Experience with Continuous Integration and Continuous Delivery (CI/CD).</li></ul></ul><h3>Preferred Qualifications: </h3><ul><ul><li>Cloud Certifications </li><li>Demonstrated success as a software developer, application architect, product manager, CTO, or consultant working with various platforms. </li><li>Architecting, designing and developing applications on the AWS platform. </li><li>Designing and building application using Container and serverless technologies. </li><li>Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability. </li><li>Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment. </li><li>Continuous Integration (CI) tools (e.g. Jenkins). </li><li>Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible). </li><li>Strong practical application development experience on Linux and Windows-based systems. </li><li>Presenting at public events such as technology conferences, hackathons, blogging, writing on technical forums, etc. </li><li>Experience working directly with customers, partners or third-party developers. </li><b>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $143,700 - $210,760. •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $153,000 - $224,400. •The anticipated starting pay range for California, New York City and Washington is: $167,400 - $245,520.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.#LI - VM1#US-Remote

Application Architect - .NET / Azure

The Rackspace Senior Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  Work location:  This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only. <h3>Key Responsibilities:</h3><ul><ul><li>Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. </li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. </li><li>Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks. </li><li>Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. </li><li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. </li><li>Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise. </li><li>Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries. </li><li>Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. </li><li>Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. </li><li>Use prescribed guidelines or processes in analyzing situations. </li><li>Profile customer stakeholders to gain awareness of differing perspectives. </li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. </li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. </li><li>Identify methods for collecting data, performs data analyses and articulates findings. </li><li>Develop simple models to understand the potential impacts of decisions under various scenarios. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. </li><li>Minimum of 8 years of experience in the field of role required. </li><li>At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. </li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. </li></ul></ul><h3>Additional Requirements: </h3><ul><ul><li>Customer-facing consulting experience </li><li>Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. </li><li>At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP. </li><li>Technical background (software development/engineering, database/system design, IaaS) </li><li>Self-starter with results-oriented, proactive management approach </li><li>Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure</li><li>Ability to work in a fast-paced consulting environment and collaborate effectively as a team member </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel </h3><ul><ul><li>Occasional domestic/international travel less than 50%</li></ul></ul>Work location:  This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only. #LI-AW1, #LI-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Canada

Senior Engagement Manager

The Rackspace Senior Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  Work location:  Remote in the U.S.A.Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location: work from home three days a week and in the office two days a week. <h3>Key Responsibilities:</h3><ul><ul><li>Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. </li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. </li><li>Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks. </li><li>Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. </li><li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide. </li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. </li><li>Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise. </li><li>Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries. </li><li>Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. </li><li>Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. </li><li>Use prescribed guidelines or processes in analyzing situations. </li><li>Profile customer stakeholders to gain awareness of differing perspectives. </li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. </li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. </li><li>Identify methods for collecting data, performs data analyses and articulates findings. </li><li>Develop simple models to understand the potential impacts of decisions under various scenarios. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. </li><li>Minimum of 8 years of experience in the field of role required. </li><li>At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. </li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. </li></ul></ul><h3>Additional Requirements: </h3><ul><ul><li>Customer-facing consulting experience </li><li>Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. </li><li>At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP. </li><li>Technical background (software development/engineering, database/system design, IaaS) </li><li>Self-starter with results-oriented, proactive management approach </li><li>Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure</li><li>Ability to work in a fast-paced consulting environment and collaborate effectively as a team member </li></ul></ul><h3>Physical Demands</h3><ul><ul><li>General office environment: no special physical demands required.</li><li>May require long periods of sitting and viewing a computer monitor.</li><li>Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.</li></ul></ul><h3>Travel </h3><ul><ul><li>Occasional domestic/international travel less than 50%</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.The anticipated starting pay range for Colorado is: $82,300 - $120,670The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $87,500 - $128,370The anticipated starting pay range for California, New York City, and Washington is: $95,900 - $140,580Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of a bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>.Work location:  Remote in the U.S.A.Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location: work from home three days a week and in the office two days a week. #LI-AW1#LI-Remote#LI-Hybrid"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

San Antonio

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field</li><li>Proactively identifies and solves problems that impact the management and direction of the business</li><li>Contributes to the development of the organizational function strategy or product or business strategy</li><li>Progression to this level is typically restricted on the basis of individual capabilities and business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Take overall consultative sales leadership for the new business and/or customer relationships with a select base of high value customers.</li><li>Create and implement account development strategies that succeed in exploiting the full business potential of the customer base, in line with business targets and objectives (Annual revenue, account growth through new business (MRR), Army of Promoters (NPS)</li><li>Maintain and agree a twelve-month business account plan, forecast and appropriate reporting framework.</li><li>Understand and position the whole product portfolio, including cloud and applications services to ensure future growth and retention.</li><li>Develop close relationships at every appropriate level and fully understand the business, buying and decision-making process of the accounts.</li><li>Build strategic relationships and Rackspace credibility within the target organization and comfortably engage at all levels of the Customer’s leadership team.</li><li>Proactively seek opportunities to create new revenue streams including joint Business Development activity for new and/or existing enterprise accounts.</li><li>Front all negotiations and tender submissions and facilitate and manage key communications between the company and the Customer to the highest professional standards.</li><li>Maintain a high awareness and knowledge of corporate market, industry and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.</li><li>Work with channel and sales reps to create and support the execution of joint business plans with key partners to drive profitable revenue and new customer acquisition for Rackspace Hosting</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Installed base growth - revenue.</li><li>Execution of new sales opportunities - MRR</li><li>Access to new departments / divisions</li><li>KPIs, documentation, process tracked via Salesforce.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Focused on Professional Services - emphasis in cloud is a positive.</li><li>Consultative selling</li><li>Cloud solutions with emphasis on AWS and Azure</li></ul></ul><h3>Skills</h3><ul><ul><li>Client/Customer Service</li><li>New Account Acquisition Skills</li><li>Strong verbal communications</li><li>Excellent listener</li><li>Data-driven Decision Making</li><li>Analytical Skills</li><li>Negotiation Skills</li><li>Buying Process Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li><li>A plus but not necessarily a must - AWS and Azure Certificates in sales training</li><li>Other recent certificates in cloud technology training</li></ul></ul><h3>Experience</h3><ul><ul><li>12-14 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •        The anticipated starting pay range for Colorado is: <i>160,400 – 282,150</i>•        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>170,000 – 299,090</i>•        The anticipated starting pay range for California, New York City and Washington is: 186,900<i> – 329,010</i>•        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.

Enterprise Sales Executive V - West/Midwest - Remote

The <b>Data Center Operations Technician</b> owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime. <b>Job Description</b><b>Key Accountabilities</b>• Utilize custom monitoring software and internal ticketing system to provide customer support• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server• Simple operating systems administration to include troubleshooting of login, password and connectivity issues• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers• Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling• Provide technical communication relating to customer configurations in a concise, professional manner• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed• Execute and maintain meticulous 5S and housekeeping practices• Demonstrate no less than full performance in a continuous, consistent, measurable manner• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers<b>Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)</b>• Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations• Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required• Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method• All customer interactions, both internal and external, are conducted in a manner that delights customers• Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date• All areas of responsibility are clean and organized with specific areas designated for all moveable itemsMAIN CONTACTS (external/internal):• Data Center Operations Team Lead (daily: direct manager)• Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)• External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)• Rackspace Vendors (varies: supervision and oversight of work undertaken)<b>REQUIREMENTS: </b>• Diploma holder or above in Information Technology or related disciplines• Minimum 2 years working experience in IT services with 3 years experience in sizeable Data Centre operations is an advantage• Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required• Previous experience in a customer service oriented position preferred• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred• Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred• Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends• Must be able to prioritize work in a fast paced, high pressure environment• Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software<b>• Must be able to lift 50 lbs over head</b><b>• Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) to alternate locations</b>  <b>Rackspace Job Description</b><b>Success in the role requires the following personal qualities:</b>• Effective Communicator• Self Starter• Team Player• Open (Accepting) of Feedback• Ability to Identify Problems• Solicits input from others when making decisions Full Time Position 40Hr WeekRotating shifts  <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Australia

Data Center Operations Technician - AU (Sydney)

<b>Job Title: Network Operations Specialist/Engineer</b><b>Job Overview:</b>As a Network Operations Specialist, you will be responsible for the day-to-day monitoring, troubleshooting, and management of an organization’s network infrastructure. Your role will be crucial in ensuring the availability, performance, and security of the network services, and applications.As an Incident Manager, facilitate technical restoration efforts and communications to achieve service level objectives.   <b>Key Responsibilities:</b><b>Network Monitoring:</b> Continuously monitor the network to ensure uptime and performance, using network monitoring tools to identify and resolve issues proactively.<b>Incident Management:</b> Respond to service-related incidents, troubleshoot issues, and provide solutions to minimize downtime.<b>Documentation:</b> Maintain accurate records of network configurations, incidents,      changes, and performance metrics.<b>Collaboration:</b> Work closely with the IT support team, system administrators, and      other departments to ensure network alignment with organizational goals.<b>Disaster Recovery:</b> Assist in developing and implementing network disaster recovery plans and business continuity strategies.<b>Reporting:</b> Provide regular reports on network performance, incidents, and      improvements. <b>Skills and Qualifications:</b><b>Technical Skills:</b> Experience with network hardware (routers, switches, firewalls,      etc.), operating systems (Linux, Windows Server), and network protocols      (TCP/IP, DNS, DHCP, etc.).<b>Network Monitoring Tools:</b> Familiarity with tools like SolarWinds, Nagios or PRTG for real-time network monitoring.<b>Security Awareness:</b> Knowledge of network security best practices, including VPNs, firewalls, and intrusion detection systems (IDS).<b>Troubleshooting:</b> Strong problem-solving skills to identify and resolve      network-related issues quickly and efficiently.<b>Communication Skills:</b> Ability to clearly document and communicate technical information to non-technical stakeholders. <b>Work Environment:</b>The NOC is 24x7 365 operations, shift may vary due to coverage, projects and      other factors.This role may require working outside of regular scheduled hours to support      after-hours network changes or incident resolution.Remote work may be possible, but candidates should be available for on-site      support as needed.

Network Operations Specialist/Engineer - IN

<b>Designation</b>: Oracle Business Systems Analyst III - IN<b>Role</b>  :  Oracle EBS Finance Business Analyst)<b>Shift Time : </b>Will work either in early morning shift (5:00 AM onwards) or afternoon shift (1:00 PM onwards) or night shift (9:00 PM onwards) on monthly rotation basis. Each shift is of 9 hrs w/1 hr break. and could be either Mon-Fri or Sat-Wed.<b>Skills</b> :  Oracle General Ledger (GL), Oracle Payables (AP), Oracle Receivables (AR) – 6-10 years. Managed Support experience preferred.<b>Detailed Job Description </b>:Oracle EBS Finance Functional Support Analyst. Required Skills - Oracle EBS R12 Payables, Receivables, General Ledger. The resource should be in Oracle EBS experience range of 7-10 years.     Remote Managed Functional Support in rotating shifts.. * Responsible for working on tickets assigned to them in our Ticketing System.. * Creates and monitors SRs with Oracle Support or Rimini Street on behalf of our various customers.. * Work with our Customer Primaries in the ticket resolutions of our various customers’ issues, as per industry best practices.. * Leverages My Oracle Support, Internal Knowledge Base &amp;amp; his knowledge/past experience to troubleshoot various customer issues.. * Follows various Technical and Organizational/Departmental SOPs (Standard Operating Procedures), when required..<b> * Mandatory Skills</b> : Oracle General Ledger (GL), Oracle Payables (AP), Oracle Receivables (AR), Oracle Cash Management (CM), Oracle Fixed Assets (FA) – 5-8 Years majorly Support Exp. in Oracle EBS R12.. <b>* Other Desirable Skill</b>s: Oracle Project Accounting (Project Billing &amp;amp; Costing), Oracle Property Manager, Oracle iExpense, Oracle iReceivables, Oracle Purchasing . * Should possess Very Good Written and Spoken, English Communication Skills. Should be a Very Good Team Player. Oracle Fusion Cloud Experience will be a plus. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Oracle EBS Finance Business Analyst III - IN

We are seeking a highly motivated and experienced Business Analyst (BA) to act as a critical liaison between our Clients and the Rackspace technical delivery team. The BA will be responsible for eliciting, analyzing, validating, and documenting business requirements related to data ingestion, processing, storage, reporting, and analytics. This role requires a strong understanding of business analysis principles, data concepts, and the ability to quickly grasp the nuances of airline operations (both passenger and cargo) and their supporting systems. Key Responsibilities: Requirement Elicitation &amp; Analysis:• Collaborate closely with client stakeholders across various departments  to understand their business processes, pain points, and data needs.• Conduct workshops, interviews, and document analysis to elicit detailed functional and non-functional requirements for the data platform.• Analyze data originating from diverse source systems • Translate business needs into clear, concise, and actionable requirements documentation (e.g., user stories, use cases, business process models, data mapping specifications). Data Focus:• Analyze source system data structures and data relationships relevant to business requirements.• Define business rules for data transformation, data quality, and data validation.• Develop detailed source-to-target data mapping specifications in collaboration with data architects and engineers.• Define requirements for reporting, dashboards, and analytical use cases, identifying key metrics and KPIs.• Contribute to the definition of data governance policies and procedures from a business perspective. Stakeholder Management &amp; Communication:• Serve as the primary bridge between the airline client's business users and the Rackspace technical team (Data Engineers, Data Architects).• Clearly articulate business requirements and context to the technical team and translate technical considerations back to the business stakeholders.• Facilitate effective communication and collaboration sessions. Documentation &amp; Support:• Create and maintain comprehensive requirements documentation throughout the project.• Develop process flow diagrams (As-Is and To-Be) to visualize data flows.• Assist in the creation of test cases and scenarios.• Support User Acceptance Testing (UAT) by clarifying requirements and validating results against business needs.• Support project management activities, including scope management and change request analysis.<h3>Required Qualifications:</h3><ul><ul><li>Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.</li><li>5+ years of experience as a Business Analyst, with a proven track record on data-centric projects (e.g., Data Warehousing, Business Intelligence, Data Analytics, Data Migration, Data Platform implementation).</li><li>Strong analytical and problem-solving skills with the ability to understand complex business processes and data landscapes.</li><li>Excellent requirements elicitation techniques (interviews, workshops, surveys, document analysis).</li><li>Proficiency in creating standard BA artifacts (BRDs, User Stories, Use Cases, Process Flows, Data Mapping).</li><li>Exceptional communication (written and verbal), presentation, and interpersonal skills.</li><li>Experience working directly with business stakeholders at various levels.</li><li>Ability to manage ambiguity and work effectively in a fast-paced, client-facing environment.</li><li>Understanding of data modeling principles.</li></ul></ul><h3>Preferred Qualifications:</h3><ul><ul><li>Experience working within the Airline or Aviation industry (knowledge of passenger operations, cargo operations, MRO, flight scheduling, crew management is a significant plus).</li><li>Specific experience analyzing data from or integrating with systems like AIMS, CargoSpot, TRAX, or similar aviation-specific software.</li><li>Proficiency in SQL for data analysis and querying.</li><li>Familiarity with Agile/Scrum methodologies.</li><li>Experience with BI and data visualization tools (e.g., Tableau, Power BI, Qlik).</li><li>CBAP or similar Business Analysis certification.</li></ul></ul><h3>Personal Attributes</h3><ul><ul><li>Highly analytical and detail-oriented.</li><li>Proactive and self-motivated.</li><li>Excellent listener.</li><li>Strong collaborator and team player.</li><li>Adaptable and able to learn quickly.</li><li>Client-focused mindset</li></ul></ul>The successful candidate will thrive in a dynamic and challenging environment, contributing to critical technical analysis, and aiding in efficient decision-making processes. If you possess a passion for technical business analysis and are ready to take on diverse challenges, we welcome you to apply and become a part of our team.#LI-LP2#LI-Remote

Business Analyst (Data)

As a full spectrum AWS integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally. <b>Overview</b>As a Big Data Architect, you are passionate about data and technology solutions, are driven to learn about them and keep up with market evolution. You will play an active role in delivering modern data solutions for clients including data ingestion/data pipeline design and implementation, data warehouse &amp; data lake architectures, cognitive computing and cloud services. You are enthusiastic about all things data, have strong problem-solving and analytical skills, are tech savvy and have a solid understanding of software development. If you get a thrill working with cutting-edge technology and love to help solve customers’ problems, we’d love to hear from you. It’s time to rethink the possible. Are you ready?<h3>What you’ll be doing:</h3><ul><ul><li>Lead, define and implement end-to-end modern data platforms in support of analytics and AI use cases</li><li>Collaborate with enterprise architects, data architects, ETL developers &amp; engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities</li><li>Address aspects such as data privacy &amp; security, data ingestion &amp; processing, data storage &amp; compute, analytical &amp; operational consumption, data modeling, data virtualization, self-service data preparation &amp; analytics, AI enablement, and API integrations</li><li>Be the technical liaison between customers and engineering teams</li><li>Directly collaborate with the sales team to formulate and execute a sales strategy to facilitate the adoption of AWS and big data technologies and help build offerings</li><li>Be an AWS evangelist by educating a variety of customers on the value of AWS and AWS’s Data services</li><li>Traveling up to 50% of the time </li></ul></ul><h3>Qualifications &amp; Experience:</h3><ul><ul><li>5+ years experience leading engagements from design to implementation of creative data solutions leveraging the latest in Big Data frameworks, supporting on-premise, cloud (Ideally AWS) and hybrid architectures to enable use cases in analytics and AI</li><li>5+ years experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads</li><li>3+ years experience with analytics/data management strategy formulation, architectural blueprinting, business case development and effort estimation of disruptor based analytics</li><li>3+ years working in the cloud or multi-server complex environments.  Experience with AWS a requirement.</li><li>Ability to simplify complex technical concepts into an easy-to-understand non-technical language in order to facilitate, communicate and interact with executives and business stakeholders</li><li>Experience with Agile development methods in data-oriented projects </li></ul></ul><h3>Strong candidates will also have some of the following capabilities:</h3><ul><ul><li>Strong SQL, Database, Data Modeling, Data Warehousing and Development skills</li><li>Strong programming / scripting experience using various languages such as Java, .NET, Python, Scala, Javascript, etc.</li><li>Experience in Cloud Big Data &amp; Analytics Services on the cloud (AWS preferred ie. S3, Redshift, Athena, EMR, Glue, Quicksigh,, etc.)</li><li>Experience with Dashboarding and Reporting Tools used in the Industry (Tableau, Qlik, etc.)</li><li>Experience with industry ETL tools (Informatica, Talend, SSIS, etc.)</li><li>Have strong people management skills: leading teams, training, onboarding, offboarding, etc.</li><li>Certifications in architecture, data engineering and development from AWS (Preferred)</li><li>Subject matter data expertise in Financial Services (Banking, Insurance), Consumer Products (Retail), Energy &amp; Resources, Life Sciences 		(Healthcare) and Government (Transport, Higher Ed, Social Services) industries</li><li>Experience with implementation of data security, encryption, PII/PSI legislation, identity and access management across sources and environments</li><li>Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, powershell, Bitbucket, etc.</li></ul></ul><h3>Educational Qualifications:</h3><ul><ul><li>Bachelor’s Degree or higher in quantitative areas such as Computer Science, Information Management, Big Data &amp; Analytics, or a related field is desired</li></ul></ul>#LI-VM1#LI-Remote#Rackspace#LI-Rackspace<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Data Architect - Big Data (AWS) - Canada

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. We are looking for a Machine Learning Architect with experience in cloud (AWS preferred) who is passionate about helping customers build AI/ML solutions at scale. Being an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a delivery team, helping to enable innovation by creating state of the art Machine Learning solutions that align to business goals.   This role includes responsibilities both as a Professional Services Machine Learning Architect and as a hands-on Machine Learning engineer on customer engagements.  The qualified Machine Learning Architect will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate &amp; mobilize resources, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated, driven, collaborative, passionate about machine learning, and want to have a direct positive impact on our customer's business. Strong communication skills and emotional intelligence are also needed to help develop a team that works with you.  <b>Work Location: Remote</b> <h3>Key Responsibilities:</h3><ul><ul><li>Design machine learning solutions and execute machine learning projects end to end from proof-of-concept stage to deployment in production using cloud native technologies and state of the art machine learning models.  </li><li>Be technically focused but work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed. </li><li>Be responsible for all phases of the project from problem definition, data annotation, model development, model deployment to end user documentation/training.  </li><li>Design the architecture of ML solutions on cloud platforms (AWS, Azure, GCP) including MLOPs. </li><li>Stay abreast of the latest developments. Read the latest published machine learning research and adapt the models to solve customer’s problems.  </li><li>Establish credibility by demonstrating technical excellence and delivering value through solutions you build.  Develop strong relationships with our customers. </li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Masters with 10+ years of experience or PhD with 6+ years of experience in Machine Learning, Natural Language Processing (NLP) and Deep Learning. </li><li>Minimum 5+ years of experience architecting and building Machine Learning solutions. </li><li>Minimum 5+ years of experience with cloud platforms (AWS, GCP, Azure).  </li><li>Experience building ML models and strong knowledge of ML techniques is required.  </li><li>Experience with hugging face, TensorFlow/pytorch, transformer architectures, prompt engineering, agentic systems, LLMs. </li><li>Strong coding experience in Python and architectural patterns like microservices. </li><li>Solid understanding of agile methodologies and experience in planning machine learning projects from inception to production deployment.  </li><li>Strong problem-solving skills and the ability to lead a team on “what’s next” when encountering a technical issue in a machine learning project. </li><li>Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. </li></ul></ul><h3>Travel:</h3><ul><ul><li>As per business requirements</li></ul></ul>$153,000 - $244,700 a year#LI-VM1#LI-Remote#Rackspace#LI-Rackspace<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Machine Learning Architect (AWS) - Canada

ION Group

<b>The Role:</b>We are seeking a <b>Business Resilience &amp; Regulatory Specialist</b> to play a key role in ensuring compliance with the <b>Digital Operational Resilience Act (DORA)</b> and supporting the transition to <b>business-as-usual (BAU) processes</b>. This role is strategically critical in strengthening our operational resilience, ensuring regulatory compliance, and mitigating potential operational disruptions. The successful candidate will have a strong regulatory background and be pivotal in meeting program delivery requirements while coordinating with various stakeholders.Experience in managing key stakeholder relationships and a solid technical understanding are essential.<h3>Responsibilties:</h3><ul><ul><li><b>Regulatory Compliance &amp; Framework Development:</b></li><li>Support the implementation of a comprehensive business resilience framework aligned with DORA and other regulatory requirements (e.g., NIST, ISO 22301, ISO 27001).</li><li>Develop training materials, policies, controls, and risk assessment methodologies to ensure adherence to regulatory standards.</li><li>Support key pillars of the DORA program, including ICT Risk Management, Digital Resilience Testing, and Third-Party Risk Management (TPRM).</li><li><b>Stakeholder Coordination &amp; Engagement:</b></li><li>Design and execute DORA related workshop to support the successfully delivery of the DORA programme.</li><li>Ensure all stakeholders are engaged and informed during the DORA compliance implementation and transition to BAU.</li><li>Facilitate program delivery requirements and track progress towards compliance objectives.</li><li>Work closely with SMEs, legal teams, and business functions to ensure seamless regulatory adherence.</li><li><b>Training &amp; Awareness:</b></li><li>Design and execute DORA related workshop to support the successfully delivery of the DORA programme.</li><li>Develop and deliver training programs to educate employees on resilience and risk management practices.</li><li>Foster a culture of preparedness and continuous improvement across ION Markets.</li></ul></ul><h3>Experience, Skills and Qualifications:</h3><ul><ul><li><b>Bachelor’s or Master’s degree</b> in Business, Risk Management, Cybersecurity, Information Technology, or a related field.</li><li><b>Minimum 5 years of  experience</b> in cybersecurity, operational resilience, systems architecture, or related fields, with extensive exposure to <b>Operational Resilience, particularly DORA</b>.</li><li>Strong understanding of <b>UK regulatory requirements</b> and frameworks such as DORA, NIST, ISO 22301, and ISO 27001.</li><li>Proven experience conducting <b>risk assessments, regulatory compliance reviews, and resilience testing</b>.</li><li>Ability to <b>translate regulatory requirements into actionable plans</b> and track them to completion.</li><li>Strong <b>stakeholder management</b> and ability to work with cross-functional teams in a fast-paced, regulatory-driven environment.</li><li><b>Proficiency in risk management tools</b>, business continuity software, and regulatory reporting systems.</li></ul></ul><h3>Preferred Skills &amp; Competencies:</h3><ul><ul><li><b>Certifications</b> such as <b>CISSP, CISM, CRISC, or CBCP</b> are highly desirable.</li><li><b>Experience in Agile environments</b> and managing multiple priorities efficiently.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Excellent <b>communication and presentation skills</b>, with the ability to convey complex regulatory information to diverse stakeholders.</li><li>A collaborative mindset with the ability to work effectively in complex environments.</li></ul></ul>If you are passionate about <b>operational resilience, regulatory compliance, and risk management</b>, we encourage you to apply and contribute to strengthening our organization's resilience framework.<b>About Us</b>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor

Business Resilience &amp; Regulatory (DORA) Specialist

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