Rackspace

Rackspace is at an inflection point. AI is no longer a supporting theme — it is the central strategic lever for how we operate, compete, and grow. This role exists because AI requires more than executive sponsorship; it requires a full-time operator with authority, financial accountability, and the discipline to convert narrative into measurable impact.The Chief AI Officer will own four interconnected mandates: driving internal productivity and cost discipline, building monetizable customer AI offerings, maintaining strategic market intelligence, and incubating focused AI IP through a lean Labs function. This is a P&amp;L-accountable role with cross-functional authority across IT, Product, Engineering, and Delivery — and compensation tied directly to outcomes. Reports directly to the CEO.<b>KEY RESPONSIBILITIES</b><h3>1. Internal Productivity and Cost Discipline</h3><ul><ul><li>Own and drive engineering productivity lift targets, measured through cycle time, code velocity, and defect reduction</li><li>Lead AI-driven cost reduction initiatives across IT and support functions</li><li>Conduct a full audit and rationalization of Rackspace's AI licensing footprint, eliminating duplicative programs and spend</li><li>Report quarterly on quantified productivity gains with results tied directly to compensation milestones</li></ul></ul><h3>2. Customer AI Offerings and Sales Plays</h3><ul><ul><li>Define and launch 3–5 standardized AI sales plays segmented by vertical and workload within the first 6 months</li><li>Translate Rackspace's private cloud and AI runtime capabilities into packaged go-to-market motions</li><li>Embed AI positioning into key partner relationships including VMware, Palantir, Uniphore, and Rubrik</li><li>Equip the Sales organization with clear AI messaging, competitive framing, and active deal support</li><li>Establish tracking infrastructure for AI-influenced pipeline and revenue attribution</li></ul></ul><h3>3. Market Intelligence and Strategic Translation</h3><ul><ul><li>Monitor model releases, inference economics, developer ecosystem shifts, and AI governance developments on a continuous basis</li><li>Translate market shifts into concrete strategy adjustments within 30–60 days of identification</li><li>Advise the CEO, marketing leadership, and Board on AI competitive positioning and narrative</li><li>Drive AI messaging alignment across earnings communications, analyst relations, and partner narratives</li><li>Deliver a formal competitive brief to the CEO and Board on a quarterly cadence</li></ul></ul><h3>4. AI Labs and Incubation</h3><ul><ul><li>Lead a lean AI Labs function with a bias toward speed and commercial relevance</li><li>Incubate 1–2 focused, defensible IP assets per year aligned to GTM priorities</li><li>Apply rigorous ROI discipline — kill low-return experiments quickly and reallocate resources</li><li>Ensure Labs output directly supports customer-facing revenue strategy, not standalone research</li></ul></ul><h3>Required Qualifications</h3><ul><ul><li>Bachelor's degree in Computer Science, Engineering, Mathematics, or related technical field required</li><li>Advanced degree (Master's or PhD) in AI, Machine Learning, Computer Science, or related field strongly preferred</li><li>15+ years of progressive technology leadership, with at least 7 years in senior roles operating at the intersection of AI, cloud infrastructure, and commercial strategy</li><li>Demonstrated track record of translating AI initiatives into quantifiable business outcomes — revenue generated, costs reduced, efficiency delivered</li><li>Experience operating in or alongside managed services, cloud, or enterprise infrastructure businesses strongly preferred</li><li>Prior P&amp;L ownership or accountability for a business unit, product line, or cost center</li><li>Deep fluency in the current AI landscape: foundation models, inference infrastructure, agent frameworks, AI governance, and enterprise deployment patterns</li><li>Ability to operate simultaneously as strategist, operator, and commercial leader — without losing effectiveness in any mode</li><li>Strong executive communication skills; able to advise a Board, align a sales force, and challenge an engineering team in the same week</li><li>Financial discipline: comfortable building business cases, owning targets, and reporting results with rigor</li><li>Partner ecosystem fluency, particularly with hyperscalers, infrastructure ISVs, and AI platform vendors</li><li>Comfortable making decisions with incomplete information in a fast-moving market</li><li>Earns cross-functional trust quickly; can lead without direct control</li><li>Holds themselves and their team to high standards; ties effort to outcomes relentlessly</li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SVP, Chief AI Officer

The Senior Client Partner is responsible for all client interactions for a portfolio of accounts. The role collaborates with their GTM and Delivery teams to devise account strategies and manage client relationships in line with these strategies. Typically, the role oversees a single account or a segment of a large account, which generates significant revenue. The Senior Client Partner helps to build the RXT brand as the preferred consulting partner for cloud transformation projects, spanning business and technology. This role will be dedicated to delivering exceptional outcomes for RXT clients, thereby expanding existing accounts and facilitating access to new ones. The role will also deliver solutions that further develop RXT’s transformation story and build on RXT’s strong foundation. The role is responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Career Level Summary</h3><ul><ul><li>Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field</li><li>Proactively identifies and solves problems that impact the management and direction of the business</li><li>Contributes to the development of the organizational function strategy or product or business strategy</li><li>Progression to this level is typically restricted on the basis of individual capabilities and business requirements</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Achieve bookings via ACV and TCV targets.</li><li>Directly accountable for significant revenue generation.</li><li>Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates).</li><li>Oversight and governance of delivery excellence for active engagements at accounts.</li><li>Client satisfaction surveys.</li><li>People Management: provide guidance, supervision, and coaching to team members assigned to projects on the account. Drive employee satisfaction within community of consultants working on the account(s).</li><li>Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration.</li><li>Financial Management: oversee the financial performance vs targets of the account.</li><li>Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting.</li><li>Public Relations: promote RXT in the market by attending / speaking at industry events, panels, etc.</li><li>The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client. Engage and coordinate with partners and/ or vendors to drive select deals through vendor-based opportunities, engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support high-value services opportunities, and participate in regional sales governance processes and Deal Clinics to profile opportunities.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert-level knowledge in professional sales training and sales process</li><li>Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Cross-selling/Up-selling</li><li>Customer Relationship Management</li><li>Data Analysis</li><li>Leadership</li><li>Negotiation Skills</li><li>Pipeline Management</li><li>Presentation Building</li><li>Proposal Drafting</li><li>Public Speaking</li><li>Sales Strategy Skills</li><li>Salesforce CRM Software Skills</li><li>SOW Review/Update</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>15+ years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Occasional domestic/international travel, less than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 Our compensation reflects the cost of labor across several US geographic markets. The pay for this position ranges from 163,00 Min/year in our lowest geographic market up to 239,030 Max/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Client Partner - West Coast

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives.<h3>Career Level Summary</h3><ul><ul><li>Requires specialized depth and/or breadth of expertise in own job discipline or field</li><li>Leads others to solve complex problems</li><li>Works independently, with guidance in only the most complex situations</li><li>May provide functional leadership to teams or projects</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.</li><li>Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.</li><li>Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.</li><li>Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.</li><li>Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads a defined sales process for all Rackspace solutions.</li><li>Cultivates new business opportunities for new and/or existing accounts.</li><li>Meets with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced knowledgeable in professional sales training and sales process</li><li>Advanced understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline</li><li>Advanced knowledge of Rackspace product portfolio, strategy, competitors, and customers</li></ul></ul><h3>Skills</h3><ul><ul><li>Analytical Skills</li><li>Buying Process Skills</li><li>Client/Customer Service</li><li>Data-driven Decision Making</li><li>Leadership</li><li>Negotiation Skills</li><li>New Account Acquisition Skills</li><li>People Management</li><li>Public Speaking</li><li>Presentation Building</li><li>Quality Assurance</li><li>Sales Lead Generation Skills</li><li>Sales Management</li><li>Sales Operations Management</li></ul></ul><h3>Education</h3><ul><ul><li>High School Diploma or regional equivalent required</li><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement</li></ul></ul><h3>Experience</h3><ul><ul><li>8 - 11 years of experience in the field of role required</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 Our compensation reflects the cost of labor across several US geographic markets. The pay for this position ranges from 114400 Min/year in our lowest geographic market up to 201,410 Max/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sales Executive IV - Midwest

<b>About the Role: </b><b>Location:</b> Remote (US) + Travel to client sites up to 40% | <b>Department:</b> Private Cloud, Data &amp; AI | <b>Reports To:</b> VP, Data &amp; AI | As a <b>Forward Deployed Engineer</b> (FDE) for Data Migration &amp; Data Consolidation Platforms, you will serve as the hands-on technical lead driving enterprise-scale data transformation engagements. You will own the end-to-end execution of complex data migrations, multi-system consolidations, and platform modernization initiatives for Global Enterprises and Industry Leaders navigating critical technology inflection points. Operating at the convergence of cloud architecture, data engineering, and direct client partnership, you will translate the capabilities embedded in our migration acceleration platform into production-grade, client-specific solutions.This role demands deep proficiency across legacy enterprise systems such as SAP ECC, Oracle on-premise, modern cloud data platforms, and AI-driven transformation tooling. You will function as both solution architect and hands-on implementer - owning migration strategy design, building automated data pipelines, and deploying ontology-driven integration frameworks that unify fragmented application landscapes into cohesive, consolidated business data models.<h3>Key Responsibilities: </h3><ul><ul><li><b>Migration Execution &amp; Cloud Architecture:</b> Lead end-to-end delivery of enterprise data migrations from corporate systems (SAP, Oracle, Epic ERP) to target cloud data platforms, including the design of cloud landing zones, data governance frameworks, and system rationalization strategies. Establish migration compliance controls, automated rollback procedures, and operational readiness gates while owning full technical accountability for 12–18+ month migration roadmaps.</li><li><b>Data Pipeline Engineering &amp; Transformation:</b> Build production-grade data connectors to SAP (RFC, IDoc, BAPI, OData), Oracle (AQ, GoldenGate, APIs), and SQL/non-relational sources. Develop ETL/ELT pipelines with LLM-enabled transformation logic, multi-layer validation and reconciliation frameworks, and optimized throughput for datasets scaling from tens of millions to billions of records with built-in CDC and incremental loading.</li><li><b>Ontology Layer Development &amp; Schema Automation:</b> Construct semantic ontology layers translating raw ERP structures into business-consumable objects (Customer, Order, Invoice, Product, Vendor, Asset). Deploy automated schema mapping agents for source-to-target analysis and transformation logic generation. Build unified master data models with row/column-level security, cross-system lineage tracking, and AI-ready semantic structures.</li><li><b>Application &amp; Workflow Delivery:</b> Build operational dashboards, migration control centers, and agent-driven workflows for automated validation, exception handling, and anomaly detection using low-code platform tools. Generate TypeScript/Python SDKs for custom integrations and deliver real-time monitoring and self-service interfaces for migration progress, data quality KPIs, and compliance tracking.</li><li><b>Multi-System Consolidation &amp; Master Data Management:</b> Lead consolidation of 5–15+ fragmented ERP instances into standardized master data models. Resolve complex entity resolution challenges including customer matching, product harmonization, and chart of accounts unification. Establish golden record frameworks, data quality scorecards, survivorship rules, and data stewardship workflows for post-migration governance.</li><li><b>Client Engagement, Discovery &amp; Modernization Advisory:</b> Serve as primary technical advisor to C-suite and enterprise architecture stakeholders across all engagement phases. Deploy discovery agents to analyze legacy data estates, conduct assessment workshops, facilitate solution design sessions, and deliver executive briefings, go/no-go readiness assessments, and prioritized modernization roadmaps.</li><li><b>Knowledge Transfer, Enablement &amp; IP Development:</b> Build reusable migration accelerators, playbooks, and reference architectures that scale across engagements. Lead knowledge transfer to upskill client teams for post-migration ownership and collaborate with internal product and sales engineering teams to feed field insights back into platform development and delivery methodology.</li><li><b>Leadership &amp; Executive Engagement:</b> Operate autonomously in ambiguous, high-stakes client environments, driving outcomes with minimal oversight; translate deeply technical concepts into clear, business-level narratives for C-suite audiences through executive briefings and stakeholder communications; navigate organizational complexity, competing stakeholder priorities, and enterprise change management dynamics to maintain momentum across multi-workstream engagements; mentor junior engineers, cultivate technical capability within delivery teams, and foster a culture of knowledge sharing and continuous improvement.</li></ul></ul><h3>Required Qualifications: </h3><ul><ul><li>7-10+ years of progressive experience in enterprise data engineering, data migration, or large-scale system integration roles within complex, multi-platform environments</li><li>3-5+ years directly leading end-to-end data migration or multi-system consolidation programs for Global Enterprises and Industry Leaders, with full ownership of technical delivery and client outcomes</li><li>Demonstrated client-facing experience serving as a trusted technical advisor to C-level executives, enterprise architecture teams, and cross-functional business stakeholders</li><li>Proven industry depth in at least two of the following verticals: Healthcare, Financial Services, Manufacturing, Retail, Energy &amp; Utilities, or Public Sector</li><li>Hands-on migration complexity: successfully delivered programs involving at least 3+ heterogeneous source systems, 100M+ records, complex master data harmonization, and multi-phase cutover execution</li><li>Advanced proficiency in Python and SQL with working experience in PySpark and TypeScript/JavaScript</li><li>Hands-on expertise with modern ETL/ELT and data integration platforms (Informatica, Talend, Matillion, Fivetran, AWS Glue, Azure Data Factory)</li><li>Proven ability to build scalable, version-controlled data pipelines with error handling, incremental loading, and Change Data Capture (CDC)</li><li>Strong working knowledge of at least one major cloud provider (AWS, Azure, or GCP), including core infrastructure, managed data services, and security configurations</li><li>Experience with enterprise data warehouse and lakehouse platforms (Snowflake, Databricks, BigQuery, Redshift, Synapse Analytics, Delta Lake)</li><li>Familiarity with knowledge graph construction, semantic modeling, ontology frameworks (RDF, OWL), or platforms such as Neo4j, AI Foundry, or Stardog</li><li>Practical experience integrating LLMs or AI-driven tooling into data transformation, schema inference, or mapping workflows (OpenAI, Anthropic, AWS Bedrock)</li><li>Experience with low-code/no-code application platforms for rapid solution delivery (AI Foundry, Mendix, OutSystems, PowerApps)</li></ul></ul><h3>Preferred Qualifications: </h3><ul><ul><li><b>Certifications:</b> AI Foundry (Data Engineer, Ontologist, or Application Developer), SAP Certified Technology Associate/Professional, cloud architecture or data engineering credentials (AWS Solutions Architect, Azure Data Engineer, GCP Professional Data Engineer), or data governance/MDM certifications (CDMP, DAMA)</li><li><b>Advanced Technical Skills:</b> Deep, production-level knowledge of real-time event streaming platforms (Kafka, Kinesis, Event Hubs, Pub/Sub); demonstrated expertise with enterprise MDM platforms (Informatica MDM, SAP MDG, Profisee, Reltio); hands-on proficiency in API development, microservices architecture, and service mesh patterns; strong command of CI/CD pipelines and infrastructure-as-code tooling (Jenkins, GitLab CI, Azure DevOps, Terraform, ArgoCD); comprehensive understanding of data security, privacy, and regulatory compliance frameworks (GDPR, HIPAA, SOC 2, CCPA, FedRAMP)</li><li><b>Domain Knowledge:</b> Working understanding of financial close processes, supply chain operations, revenue cycle management, or procurement workflows; experience with industry-specific data standards (EDI, HL7, FHIR, SWIFT, XBRL); familiarity with process mining tools (Celonis, UiPath Process Mining, Signavio) and data observability, cataloging, and lineage platforms (Monte Carlo, Collibra, Alation, Apache Atlas)</li></ul></ul>#LI-Remote#LI-ASWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Forward Deployed Engineer - Data Migration &amp; Data Consolidation Platforms

<b>About the Role: </b><b>Location:</b> Remote (US) /Travel up to 25% | <b>Reports To:</b> VP, Data &amp; AI | <b>Job Level:</b> Senior / Principal (IC)As a <b>Sr. Forward Deployed Engineer</b> (Sr. FDE) at Rackspace Technology, you will be embedded directly with our most strategic enterprise customers to architect, build, and deploy high-impact AI solutions. This role combines deep technical engineering with business acumen, customer empathy, and end-to-end solution ownership. You become the technical bridge between Rackspace’s AI platform capabilities and the customer’s most pressing business challenges. You will own the full solution lifecycle from problem discovery and rapid prototyping through production deployment and continuous optimization while feeding field insights back to our product and platform engineering teams.  This role is ideal for someone who thrives at the intersection of engineering, strategy, and customer engagement and wants the autonomy and impact typically found at an AI startup, backed by the scale and resources of a global technology company.<h3>Key Accountabilities: </h3><ul><ul><li><b>Embed with strategic enterprise customers</b> to rapidly diagnose critical business challenges, map data landscapes, and co-design AI solutions on-site.</li><li><b>Lead end-to-end solution design and delivery</b> of agentic AI workflows, RAG pipelines, knowledge graphs, and real-time decision-making applications.</li><li><b>Drive rapid prototyping and POCs</b> that demonstrate tangible business value within days to weeks.</li><li><b>Serve as the primary technical owner</b> across the full project lifecycle: scoping, architecture, build, deployment, and post-launch optimization.</li><li><b>Architect production-grade Enterprise AI applications</b> on Partner Foundry Solutions or Rackspace Private Cloud and GPU infrastructure, integrating with enterprise systems (ERP, CRM, data warehouses, data lakes).</li><li><b>Build scalable data pipelines</b> across structured and unstructured data using ETL/ELT, vector databases (Pinecone, Weaviate, AstraDB), and knowledge base frameworks.</li><li><b>Develop and fine-tune LLM/SLM solutions;</b> implement RAG architectures (LlamaIndex, Haystack) and orchestrate multi-agent workflows (LangChain, LangGraph, CrewAI).</li><li><b>Ship with full-stack and DevOps depth:</b> Python, <a href="http://Node.js/Go" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js/Go</a>, React/Vue, Docker, Kubernetes, CI/CD, and GPU cluster management.</li><li><b>Champion observability, monitoring, and telemetry</b> to ensure trustworthy, auditable, and versioned AI agents in production.</li><li><b>Identify expansion opportunities</b> by working with sales and customer success to uncover high-value use cases across new business domains.</li><li><b>Feed structured field insights</b> back to Platform Engineering and Product on feature gaps, emerging needs, and usability improvements.</li><li><b>Build reusable IP </b>through reference architectures, accelerators, frameworks, and technical best practices that scale future engagements.</li><li><b>Mentor engineers and customer teams,</b> driving knowledge transfer and building internal AI competencies.</li></ul></ul><h3>Preferred Qualifications: </h3><ul><ul><li>Experience with Palantir Foundry, AIP, ontology modeling, Uniphore BAIC, or similar Enterprise AI development platforms.</li><li>Knowledge of SLM fine-tuning, model distillation, RLHF, and AI evaluation frameworks.</li><li>Experience building agentic AI solutions: multi-agent systems, tool use, and autonomous workflow orchestration.</li><li>Familiarity with GPU infrastructure (NVIDIA H100/B200, InfiniBand) and private cloud platforms (OpenStack, VMware).</li><li>Foundry certifications from Palantir/Uniphore or AI/ML-related certifications.</li><li>Prior experience in technology consulting, AI startups, or Forward Deployed / Solutions Engineering roles.</li><li>Domain expertise in financial services, healthcare, supply chain, defense, energy, or manufacturing.</li><li>Experience with knowledge graphs, semantic modeling, and ontology-driven data management.</li></ul></ul><h3>Required Qualifications: </h3><ul><ul><li>BS/MS/PhD in Computer Science, Data Science, Engineering, Mathematics, Physics, or related field.</li><li>10+ years in software engineering, data engineering, or AI/ML delivery; at least 4+ years in customer-facing or field roles.</li><li>Proven track record in building and deploying AI/ML applications in production at enterprise scale.</li><li>Deep full-stack proficiency: Python (required), <a href="http://Node.js/Go" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js/Go</a>, React/Vue, SQL/NoSQL databases.</li><li>Hands-on with LLMs, prompt engineering, vector databases, data pipelines, application dashboards, RAG pipelines, and agent orchestration frameworks.</li><li>Strong DevOps skills: Docker, Kubernetes, CI/CD, GPU infrastructure, cloud-native deployment patterns.</li><li>Experience integrating across heterogeneous enterprise systems - ERP, data warehouses, data lakes, streaming architectures.</li><li>Ability to translate ambiguous customer needs into actionable engineering plans under tight timelines.</li><li>Excellent communication skills - comfortable with C-suite presentations, technical workshops, and cross-functional collaboration.</li><li>Willingness to travel up to 25% for on-site customer engagements.</li></ul></ul>#LI-Remote#LI-ASWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sr. Forward Deployed Engineer - Private Cloud, Data &amp; AI Enterprise Solutions

<b>About the Role</b> We are seeking an experienced <b>Azure Managed Cloud Engineer L3</b> to support and manage a complex, security-focused Microsoft Azure environment under Rackspace’s managed services portfolio for ADGM. The ideal candidate will have strong hands-on experience in Microsoft Azure infrastructure, networking, PaaS services, and security architecture—particularly in highly regulated environments where traffic inspection, private connectivity, and layered security controls are mandatory. <h3>Key Responsibilities </h3><ul><ul><li>Manage and support a production Azure environment hosting critical financial workloads. </li>Operate and optimize Azure compute services including: <li>Azure Kubernetes Service (AKS) </li><li>Azure App Services </li><li>Azure Logic Apps </li><li>Azure Function Apps </li><li>Azure Virtual Machines (IaaS) </li>Support and manage Azure data services including: <li>Azure PostgreSQL </li><li>Azure Cosmos DB </li><li>Azure SQL Database </li><li>Azure Storage Accounts </li>Maintain and troubleshoot secure network architecture where: <li>All Azure traffic is routed via NVAs using User Defined Routes (UDRs). </li><li>Network Virtual Appliances (NVAs) perform centralized traffic inspection. </li>Manage Azure Application Gateway (WAF + L7 Load Balancer) used to securely expose applications externally. Design, configure, and troubleshoot Private Endpoints and Private DNS Zones for all PaaS services. Ensure secure east-west and north-south traffic flow within a hub-and-spoke topology. Support incident management, root cause analysis, and performance optimization. Implement and maintain monitoring, logging, and operational excellence standards. Work closely with ADGM stakeholders and Rackspace internal teams to deliver SLA-driven managed services. </ul></ul><h3>Required Technical Skills </h3><ul><ul><li><b>Azure Compute</b> </li><li>Strong hands-on experience with AKS (networking, ingress, scaling, troubleshooting). </li><li>Experience managing Azure App Services, Logic Apps, and Function Apps in production. </li><li>Solid understanding of IaaS VM management and OS-level troubleshooting. </li><li><b>Azure Data Services</b> </li><li>Operational experience with Azure PostgreSQL, Cosmos DB, Azure SQL. </li><li>Backup, HA/DR concepts, performance tuning, and connectivity troubleshooting. </li><li>Understanding of storage accounts (Blob, File, performance tiers, security). </li><li><b>Networking &amp; Security (Critical)</b> </li><li>Deep understanding of: </li><li>Hub-and-spoke Azure networking models. </li><li>User Defined Routes (UDRs). </li><li>Network Virtual Appliances (NVAs). </li><li>Experience managing Azure Application Gateway with WAF policies. </li><li>Strong practical experience with: </li><li>Private Endpoints </li><li>Private DNS Zones </li><li>Service endpoint vs Private Endpoint architecture decisions </li><li>PaaS isolation and secure connectivity patterns </li><li><b>Security &amp; Compliance</b> </li><li>Understanding of enterprise-grade security controls in regulated environments. </li><li>Knowledge of zero-trust networking concepts. </li><li>Familiarity with Azure RBAC, Managed Identities, and Key Vault integrations. </li></ul></ul><h3>Preferred Qualifications </h3><ul><ul><li>Microsoft Azure certifications (AZ-104, AZ-305, or equivalent). </li><li>Experience in financial services or regulated environments. </li><li>Familiarity with ITIL-based managed service operations. Patch, Incident or Change Management. </li><li>Scripting/automation skills (PowerShell, Azure CLI, Terraform). </li></ul></ul><h3>What We’re Looking For</h3><ul><ul><li>Strong troubleshooting mindset across networking, compute, and platform services. </li><li>Ability to understand and visualize complex traffic flows. </li><li>Clear communication skills for working with enterprise stakeholders. </li><li>Experience supporting production environments with strict SLAs. </li><li>Ownership mentality and proactive operational thinking. </li><li>If you are passionate about Azure, secure architecture, and operating mission-critical environments, we would love to hear from you. </li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Azure Cloud Engineer III - IN

JOB DESCRIPTION:   We are seeking a Professional Services Senior Project Manager to lead, control and manage Professional Services projects from initiation through delivery for complex client engagements.  Builds and manages the relationship with key stakeholders – customer, supplier and in Rackspace.  Maintains commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems.  Unites and provides direction to internal and external technical and non-technical teams in order to ensure that all targets and requirements are met.  Delivers results ensuring technical projects are completed on schedule and within budget.  <h3>JOB REQUIREMENTS: </h3><ul><ul><li>Key Accountabilities </li><li>General </li>•         Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization. •         Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities.   •         Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems. •         Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation.  Escalates any conflicting resource requirements that may affect delivery in a timely manner. •         Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations. •         Contribute to the refinement of the Rackspace Professional Services methodology. •         Provide FANATICAL EXPERIENCE by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.  Ability to travel as required. </ul></ul><h3>Project Management </h3><ul><ul><li>•         Effectively leads, drives and executes projects using Waterfall methodology in order to achieve outcomes that meet the customer’s success criteria. </li>•         Works effectively and communicates strongly with remote teams. •         Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances. •         Effectively communicates upwards to senior management and stakeholders as well as downwards to project team resources.  Completes and adheres to RACI and holds people to account for their responsibilities. •         Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project. •         Proactively works to identify and manage project risks and issues.  Ensures appropriate response plans are developed and executed. •         Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes. •         Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through communication with project members.   •         Prepares and presents accurate reports on project progress and problems to Rackspace and client stakeholders. </ul></ul><h3>Pre-Sales Engagement </h3><ul><ul><li>         Provides guidance for and assists with the creation of proposals, RFP/RFI responses, &amp; Statements of Work (SoW).  This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies. </li><li>      Exhibits strong commercial acumen and calm gravitas when negotiating with customers or partners during contractual discussions </li><li>         Regularly collaborates with Sales pursuit teams, Programme &amp; Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation. </li></ul></ul><h3>PERSON SPECIFICATION</h3><ul><ul><li>Expertise / Qualifications </li><li>         <b>PMP/Prince2 (Practitioner) certification (minimum) </b></li><li>        <b>Working knowledge/certification in one or more additional project management methodologies:  PMP, PRINCE2, Foundation and Expert level certification in Azure / AWS/ GCP.</b></li><li>         <b>Understanding of Agile mythologies and Principles</b></li><li>         5<b>+ Years of Project Management experience in successfully delivering Cloud Transformation Projects incl. DC Migrations, Applications Modernization, DevOps Transformation, and Software Development using cloud native technologies of AWS/AZURE/GCP. </b></li><li>         <b>Technical conversational knowledge in the following areas: Cloud Migration Strategy and Methodology , Data centre strategy &amp; operations, capacity, utilisation, performance backup, storage, disaster recovery, migration &amp; consolidation, Applications Modernization, IT Service Management and Service Delivery.</b></li><li>         <b>Should have relevant experience in managing Medium and large project / Program.</b></li><li>         Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.  </li><li>         Excellent time management, communications, decision making, presentation, human relations and organization skills.  </li><li>         Able to resolve problems in a timely manner.  </li><li>         Ability to communicate technical information and ideas so others will understand.  </li><li>         Excellent all round knowledge of cloud technologies, IT operations, project management operations.  </li><li>         Ability to adapt to a rapidly changing environment. </li><li>         Adept at handling shifting priorities and ambiguity. </li><li>         Enterprise level use of MS Office suite and knowledge of other project management tools (JIRA, Confluence, Trello etc) </li></ul></ul><h3>Experience </h3><ul><ul><li>•         (essential) 5+ years project management experience in scoping, planning, leading and monitoring large scale, complex technical projects from initiation through delivery preferably in managed services or hosting. </li><li>•         (essential) 5+ years working on technology projects including one or more of the following: </li><li>o        Virtualisation technologies / cloud platforms. </li><li>o        Application / platform migration. </li><li>o        Data / storage / network migration and/or management. </li><li>•         (desired) previous experience of directly managing other PMs / technical resources </li></ul></ul><h3>KEY PERFORMANCE INDICATORS &amp; OBJECTIVES: </h3><ul><ul><li>         High NPS scores for client engagements </li><li>         360 degree feedback from peers &amp; sales </li><li>         Interaction and contribution to extended peers and cross-functional teams </li></ul></ul><h3>  MAIN CONTACTS </h3><ul><ul><li>         Customers – Enterprise CIO / CTO / Programme &amp; IT Directors – weekly basis </li><li>         Senior Director of Global Solutions and Services – weekly basis </li><li>         Leaders of Sales and Support (including Directors and VPs) – weekly basis </li><li>         Director of Professional Services – daily basis </li><li>         Project Management Teams – daily basis       Technical Consulting Teams – daily basis </li><li>         Sales Teams – daily basis </li><li>         Rackers – daily basis </li><li>         Peer Management team – daily basis </li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Gurugram

Professional Services Project Manager

Senior Licensing Manager Shift : Shift  (6:30 PM – 3:30 AM IST)Job Summary:We are seeking a highly experienced and detail-oriented <b>Senior Licensing Manager </b>to oversee the procurement, compliance, optimization, and renewal of software licenses across the organization. This role is critical in ensuring the cost‑effective use of software assets, maintaining adherence to vendor licensing agreements, and upholding internal IT governance standards.The Senior License Manager will ensure full alignment with contractual entitlements, lead audit and compliance activities, and drive SAM (Software Asset Management) excellence across both on‑premises and cloud environments.This role will collaborate closely with Procurement, IT, Finance, Legal, and Vendor Management teams to manage the complete lifecycle of Tier 1 and Tier 2 software publishers, including Microsoft, Oracle, VMware, Adobe, and others—while ensuring accurate tracking, reporting, and optimization of software assets.Key Responsibilities:·       Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix).·       Ensure alignment with contractual terms and internal usage policies.·       Coordinate internal audits and support vendor audits with accurate license data.·       Track license entitlements, deployments, and usage throughout the software lifecycle.·       Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow).·       Work with IT operations to identify underused or overutilized assets for optimization.·       Support license procurement and renewal processes in collaboration with procurement and legal teams.·       Interpret complex license agreements and advise on best practices for use.·       Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations.·       Prepare usage reports, license position summaries, and compliance dashboards.·       Recommend cost-saving opportunities by identifying redundant or unused licenses.·       Support internal chargeback processes for license usage reporting.·       Contribute to the refinement and automation of software license tracking processes.·       Assist in developing standard operating procedures and knowledge base documentation. Knowledge·       Expert-level Microsoft Excel skills: Pivot Tables, Power Query, XLOOKUP, INDEX/MATCH, logic modeling, and advanced formulas.·       Proven ability to develop large-scale licensing models in both manual Excel-driven environments and SAM tool–enabled environments.·       Deep understanding of Microsoft, Oracle, VMware, Adobe, and other vendor licensing models.·       Knowledge of cloud licensing: M365, Azure, AWS consumption models.·       Understanding of virtualization technologies and their licensing impact (VMware, Hyper‑V).·       Strong analytical, reporting, and data validation skills.·       Strong communication and stakeholder management capabilities.<h3>Required Qualification</h3><ul><ul><li>Bachelor's degree in IT, Business Administration, or a related field.</li><li>Minimum 5–7 years of experience in software license management or software asset management (SAM).</li><li>Strong knowledge of license models (e.g., Microsoft, VMware, Oracle, Adobe).</li><li>Familiarity with software asset management platforms (e.g., ServiceNow, Snow, Flexera).</li><li>Understanding of ITIL practices and software lifecycle concepts.</li><li>Intermediate to advanced Excel skills, including strong command over formulas, logic, and data analysis.</li><li>Ability to analyze large datasets and prepare reports.</li><li>Good negotiation and communication skills for working with vendors and stakeholders.</li>Preferred Qualifications:<li>Certifications such as Microsoft SAM, ITIL Foundation, ISO 19770, or CSAM (Certified Software Asset Manager).</li><li>Experience with cloud licensing models (e.g., Office 365, Azure, AWS).</li><li>Exposure to compliance audits and true-up processes.</li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Licensing Manager

<b>Employment Type: Full-Time</b><b>Experience Level: 8–10 Years</b><b>Shift: 4:30 PM – 1:00 AM IST (Mandatory Overlap with US Hours)</b><b>Role Summary</b>We are seeking a Senior BI Platform Engineer with strong hands-on expertise in Sigma Cloud, Power BI, and Tableau administration to manage and optimize enterprise BI platforms.The role focuses on platform stability, governance, automation, performance optimization, and production support. The candidate will work closely with US stakeholders during overlapping hours and act as the primary escalation point for BI platform-related incidents.<h3>Roles &amp; Responsibilities (R&amp;R)</h3><ul><ul><li><b>1)     Sigma Cloud Administration</b></li><li>Administer and manage Sigma Cloud environment including user provisioning, role-based      access, and governance.</li><li>Manage warehouse connections (Snowflake / cloud DW integrations).</li><li>Monitor query performance and cost governance.</li><li>Troubleshoot dashboard performance, model-level issues, and data refresh failures.</li><li>Implement SSO and authentication integrations (Okta / Entra ID).</li><li>Coordinate  with Sigma support for escalations and product issues.</li><li><b>2)     Power BI Administration</b></li><li>Administer Power BI Service, workspaces, and capacities.</li><li>Manage licenses, roles, RLS policies, and Service Principals.</li><li>Maintain and monitor Gateways.</li><li>Support  Fabric capacities (if applicable).</li><li>Automate tasks via Power BI REST APIs.</li><li>Perform RCA for refresh failures, dataset performance issues.</li><li>Coordinate Microsoft support tickets when required</li><li><b>3)     Tableau Administration</b></li><li>Manage Tableau Cloud / Server environments.</li><li>User access management and license governance.</li><li>Maintain Bridge nodes (if applicable).</li><li>Perform version upgrades and patching.</li><li>Monitor extract refresh failures and server performance.</li><li>Automate processes using Tableau REST API / TSC.</li><li>Handle vendor escalations and performance troubleshooting.</li><li><b>4)     Governance, Monitoring &amp; Support</b></li><li>Own  platform health monitoring across all BI tools.</li><li>Conduct root cause analysis for dashboard/report failures.</li><li>Ensure SLA adherence during support window (4:30 PM – 1:00 AM IST).</li><li>Maintain SOPs and documentation.</li><li>Collaborate with data engineering teams for data pipeline troubleshooting.</li><li>Communicate outages, planned upgrades, and platform advisories.</li></ul></ul><h3>Core Technical Skills</h3><ul><ul><li>Sigma Cloud Administration (Must Have)</li><li>Power BI Service / Gateway / Fabric</li><li>Tableau Cloud / Server</li><li>REST API-based automation (preferred)</li><li>Entra ID / Okta SSO Integration</li><li>Jira/ ITSM tools</li><li>Snowflake exposure (preferred)</li><li>Python or PowerShell scripting (good to have)</li></ul></ul><h3>Basic Qualifications</h3><ul><ul><li>8+ years of experience in BI platform engineering or administration.</li><li>Hands-on production support experience in enterprise BI environments.</li><li>Experience managing US stakeholders / working in US overlap shifts.</li><li>Strong troubleshooting and RCA capability.</li><li>Excellent communication skills.</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior BI Platform Engineer

As part of Rackspace Technology’s commitment to delivering exceptional customer outcomes, the <b>Vice President, Delivery</b> is responsible for the delivery and operations of our core Rackspace products and services. This leader will drive operational excellence across multiple simultaneous initiatives—from small engagements to complex, mission‑critical programs—ensuring best‑in‑class quality, efficiency, and customer value.The VP, Delivery will bring deep expertise in digital infrastructure, multi‑cloud environments, and service delivery, applying operational discipline that strengthens Rackspace’s market position and brand differentiation. This role is a key member of the Private Cloud Leadership Team, collaborating closely with cross‑functional executives to advance strategic and operational priorities.<b>ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b><h3>Strategic Leadership &amp; Delivery Excellence</h3><ul><ul><li>Develop and execute delivery strategies aligned with organizational goals and growth priorities.</li><li>Build and optimize a high‑performing Global Delivery &amp; Operations engine focused on scalability, profitability, and customer satisfaction.</li><li>Drive initiatives that enhance service delivery efficiency, process excellence, and operational rigor through standardized operating models, KPIs, and governance.</li></ul></ul><h3>Operational Execution</h3><ul><ul><li>Oversee planning, execution, and completion of delivery engagements, ensuring on‑time, on‑budget, and high‑quality outcomes.</li><li>Implement robust quality control measures and continuous improvement practices.</li><li>Leverage multi‑cloud platform expertise, cloud migration strategies, and AI-driven automation to enhance capabilities and reduce operational friction.</li></ul></ul><h3>Cross-Functional Influence &amp; Collaboration</h3><ul><ul><li>Operate effectively in a matrixed, global, cross‑cultural environment.</li><li>Partner closely with Go‑to‑Market, Product, Project Management, Engineering, and other key functions to support new business, improve delivery visibility, and ensure seamless client experiences.</li><li>Strengthen Rackspace’s talent brand by engaging proactively in the global talent market and fostering an environment where careers thrive.</li></ul></ul><h3>Leadership &amp; Talent Development</h3><ul><ul><li>Lead a globally distributed, multi‑disciplinary team through clear metrics, transparent communication, and authentic, servant‑leadership principles.</li><li>Cultivate a high‑performance culture driven by accountability, continuous feedback, and shared goals.</li><li>Promote alignment, collaboration, and productivity across teams and regions.</li></ul></ul><h3>Customer &amp; Market Impact</h3><ul><ul><li>Support narrative-building efforts that highlight Rackspace’s capabilities and market differentiation.</li><li>Maintain executive presence with customers, partners, and internal stakeholders—communicating effectively and persuasively to influence decisions and build trust.</li><li>Enable sales by helping identify emerging product and service opportunities.</li></ul></ul><h3>Skills &amp; Experience</h3><ul><ul><li>Proven success leading complex delivery or operations organizations at scale (preferably $1B+ environments).</li><li>Demonstrated P&amp;L accountability in multi-site, globally distributed teams.</li><li>Expertise in Digital Infrastructure, Cloud, Service Delivery, Technical Operations, and—preferably—Datacenter or Supply Chain.</li><li>Strong track record managing cross-functional technical and non-technical resources.</li><li>Ability to attract, retain, and develop world‑class talent in competitive markets.</li><li>Experience driving operational improvements grounded in metrics, performance management, and process excellence.</li><li>Skilled collaborator with experience operating in matrixed organizations.</li><li>Strong executive communication skills with the ability to engage and influence diverse stakeholders.</li><li>Agile mindset with the ability to pivot quickly, remain composed under pressure, and lead through ambiguity.</li><li>High energy, self‑motivation, authenticity, and the ability to build pride and performance within teams.</li><li>Advanced analytical, data-driven decision-making abilities.</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor’s degree in business or related field required.</li><li>MBA or advanced degree highly preferred.</li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

VP, Delivery - Core

<b>Job Profile Summary</b>The Manager, HR Technology is responsible for the strategy, development, configuration, testing, implementation, upgrades, enhancements, and integration of all human resource information systems within the corporate HR department. Serves as a senior-level HR business partner, analyst, and strategist in reviewing, analyzing, and reporting HR-related data to identify trends and recommend solutions to business partners for effective people strategies. Responsible for guiding the Product Roadmap for Workday while supporting the business in achieving program goals. Manages delivery of the product, team growth, and implementation of new features to fuel Rackspace's growth.<h3>Key Responsibilities</h3><ul><ul><li>Manages human resource department and organizational needs for human resource systems, with an emphasis on the technical components of business needs.</li><li>Manages global team members on various schedules in support of HRIS projects.</li><li>Manages full life cycle HRIS projects and the associated project planning.</li><li>Recommends system design and configuration approaches to best meet current and future strategic HCM, Finance, and IT delivery.</li><li>Researches costs and vendors, and manages contract renewal processes.</li><li>Maintains systems to ensure continued operations and reporting efficiency, and resolves software issues.</li><li>Ensures data integrity, system security, and testing of system changes.</li><li>Designs and generates queries, reports, and dashboards.</li><li>Serves as liaison between users, the IT and Software Engineering departments, and third parties.</li><li>Researches new technologies and system solutions and keeps management informed.</li><li>Prioritizes and delivers inbound requests for Core HR, Time and Absence, Benefits, Payroll, and HR Ticketing applications.</li><li>Effectively utilizes data and metrics to develop technology roadmaps.</li><li>Partners with HR, Finance, IT, and other partners (<i>including vendor partners)</i> to deliver innovative solutions.</li><li>Leads day-to-day program activities and related meetings, including core team and external partners.</li><li>Ensures project targets are met by actively running projects through appropriate resources, issues, and risk management.</li><li>Identifies, assesses, and communicates key risks and issues to management and sponsors at all levels of the organization, and completes risk mitigation and remediation activities.</li><li>Responsible for utilizing planning tools <i>(i.e. Jira and ServiceNow</i>) for tracking projects.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Strong domain expertise in all aspects of Workday. </li><li>Demonstrable knowledge in the following disciplines: core HR, compensation, benefits, talent acquisition, talent management, payroll, integrations, reporting, and time &amp; attendance.</li><li>Knowledge of existing solutions, new technologies, and emerging trends.</li></ul></ul><h3>Education/Experience </h3><ul><ul><li>Bachelor's degree in Computer Science, Business Management, Project Management, Management Information Systems, or a related field.</li><li>Masters' Degree preferred.</li><li>7+ years of progressive functional and technical experience in Workday.</li><li>Experience managing or supervising employees.</li><li>Experience implementing and administering systems: specific experience with systems may include but not be limited to Workday HRM, Cloud HCM solutions.</li><li>Experience in quantitative HRIS analysis with demonstrated aptitude in data analytics, queries, metrics, and reporting.</li></ul></ul>#LI-Remote "Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Manager, HR Technology (Workday)

<b>Rackspace: </b>is seeking a Cloud Business Consultant to join our Cloud Optimizer team. Cloud Optimizer is a managed service focused on helping customers efficiently orchestrate their cloud resources. The attributes that make the cloud such a powerful source of technological innovation—on-demand provisioning, scalable, and elastic resources, the sheer velocity of newly launched and improved service offerings—also make cloud management a unique and complex challenge. The goal of the Cloud Optimizer team is to help our clients develop into more mature and innovative consumers of the cloud. On a day-to-day basis, you will be helping customers distill large amounts of usage data into meaningful business intelligence. If you have experience as a CSM (Customer Success/Service Manager), TAM (Technical Account Manager), BA (Business Analyst), Financial Analyst, or Technology Consultant and you are looking to extend your skills, then we want to talk to you! <b>Work Location for Mexico Rackers: </b>If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Nuevo Leon, Puebla, or Queretaro. <h3>Key Responsibilities</h3><ul><ul><li>Be comfortable working with data and presenting conclusions clearly. </li><li>Provide general support of technology products and services. </li><li>Engage with customers, understand their needs, and help them accomplish their goals. </li><li>Represent Rackspace to 10-15 enterprise cloud customers.</li><li>Prepare in-depth analysis using big data and present to high-level stakeholders at our largest clients and provide supporting documentation and reports for those reviews.</li><li>Work with other Rackspace teams (professional services and managed services) to support the delivery of cloud management projects and support best practices.</li><li>Provide financial analysis of client cloud spend including trend reporting, identification of opportunities for cloud optimization, and outlining recommendations and proposals for optimization projects.</li><li>Demonstrate knowledge of the AWS platform, guiding each client in their utilization of AWS services.</li><li>Onboard services new Rackspace Cloud Optimizer customers.</li><li>Support the sales team in new business activities, as needed.</li><li>Work on assigned key initiatives, including new service offerings, profitability analysis, tool assessments, marketing initiatives, etc.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>3+ years' experience supporting technology products or services in some capacity. </li><li>Must be able to “talk tech” credibly with engineers and developers.</li><li>Customer relationship management with some experience directly managing key stakeholder relationships.</li><li>Data analysis and the ability to turn data into insights.</li><li>Ability to work with our data visualization portal and easily grasp day-to-day tasks such as trend analysis and anomaly detection.</li><li>Must be a pro-level user of Excel and be comfortable creating summaries and visuals (pivot tables and charts) to support ad-hoc report delivery.</li><li>Familiarity with any advanced data analysis tools is a plus but not required; for example: Tableau, Alteryx, PowerBI, SQL, etc. We use Alteryx extensively.</li><li>Proven ability to lead meetings with C-level executives. </li><li>Ability to prepare clear and concise documentation (MS Word, PowerPoint).</li></ul></ul><h3>Preferred Skills </h3><ul><ul><li>We do not require any specific experience with the AWS, Azure or GCP platform (we will teach you), but if you have some, that is also a plus.</li><li>Similarly, experience using a cloud management platform (AWS Cost Explorer, CloudHealth, CloudCheckr, CloudAbility) is a plus but not required.</li><li>Demonstrated ability to cross-sell and up-sell is a major plus.</li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a> #LI-MF1 #LI-Mexico</ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cloud Business Consultant -

The Senior Network Engineer V is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of highly complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Racker accepts and takes ownership through to the resolution of issues escalated by other Network Engineers and creates training and mentoring opportunities for those engineers as appropriate. The Senior Network Engineer V is heavily involved in technology, tool, process, and training improvements for the team. The Racker leverages substantial technical skills and experience to provide subject matter expertise to ensure these improvements are implemented successfully, and other Network Engineers are trained to the new standards. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenance to ensure standardization and uptime; and managing Internet providers and connectivity. The Senior Network Engineer V will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.<b>Work Location</b>: United States of America -   If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home. ·   If not located near an office, you may work 100% remotely. <h3>Key Responsibilites</h3><ul><ul><li>DESIGN: </li><li>Perform design requirements feasibility studies </li><li>Perform vendor recommendation/selection and coordination for hardware testing and installations </li><li>Examine theoretical and implemented designs for deficiencies and facilitate corrections </li><li> BUILD: </li><li>Prepare maintenance plan documentation &amp; change management </li><li>Examine maintenance plans for accuracy </li><li>Script maintenance implementations </li><li>Work in either a lead role or an assisting role during maintenance implementations </li><li> IMPROVEMENTS: </li><li>Develop Standard Operating Procedures (SOP’s) &amp; Method of Procedures (MOP’s) </li><li>Develop network standardization practices </li><li>Document informational content for specialized network designs to be used for training needs </li><li>Present and/or Train on new network typologies, hardware, and technologies to internal teams  </li><li>Lead Root Cause Analysis sessions to achieve better networking practices </li><li>Determine baseline requirements for our network needs </li><li>Provide code analysis on existing software, IOS testing, and software recommendations </li><li>Create network lab mockups for error testing </li><li>Automate repetitive Engineering tasks </li><li>ADDITIONAL: </li><li>Act as 4th level escalations POC for design or other related problems </li><li>Conduct provider testing/deployment of new services </li><li>Monitor capacity and plan for bandwidth additions  </li><li>Establish project priority based on business needs </li></ul></ul><h3>Requirements</h3><ul><ul><li> High School Diploma or regional equivalent required </li><li> Bachelor's Degree required, preferably in Computer Science or Network Engineering. At the manager’s discretion, additional relevant experience may substitute for the degree requirement</li><li>Minimum 12 - 14years of recent experience with network design and build-out of LAN/WANs and/or large-scale network retrofits and remediations </li><li>Expert-level experience with Cisco Application Centric Infrastructure (ACI)</li><li>Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&amp;S, SP, or DC) highly preferred (or equivalent experience), Python PCEP </li><li>Expert-level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC, STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching </li><li>Multi-vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos </li><li>Experience working in a service provider, datacenter/hosting environment, or large-scale enterprise networks. </li><li>Experience researching, evaluating, and recommending hardware and/or software solutions supporting large-scale deployments and/or remediations against the LAN/WAN  </li><li>Experience working with 3rd party networking vendors, with an understanding of the service/hardware/software portfolios they provide </li><li>Able to identify areas of process improvement and provide input and solution options to streamline work  </li><li>Excellent writing, documentation,n and communication skills, possessing the ability to communicate well with technical and non-technical peers. </li><li>Customer service-oriented attitude </li><li>Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUp Gold, etc.) </li></ul></ul>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132,000/year in our lowest geographic market up to $193,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits at Rackspace</a>.”<b>Work Location</b>: United States of America -   If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home. ·   If not located near an office, you may work 100% remotely. #LI-AW1#LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Network Engineer V

<b>Title -</b> Professional Services Delivery Engineer III - IN<b>Role </b>- AWS Devops Engineer III<b>Experience </b>- 5-10 yrs <b>Skills</b> -  AWS Products &amp; Services, Compute, Storage, Security, networking,             Devops - Terraform/IaC, including CI/CD practices , Kubernetes.<h3>Key Responsibilities</h3><ul><ul><li>Automate deployments utilizing custom templates and modules for customer environments on AWS. </li><li>Architect AWS environment best practices and deployment methodologies.</li><li>Create automation tools and processes to improve day to day functions.</li><li>Educate customers on AWS and Rackspace best practices and architecture.</li><li>Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead Workload/Workforce Management and Optimization related tasks.</li><li>Assist Rackers across the Cloud Function.</li></ul></ul><h3>Technical Expertise</h3><ul><ul><li>Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR.</li><li>Near expert knowledge of AWS Products &amp; Services, Compute, Storage, Security, networking, etc. </li><li>Proficient skills in at least one of the following languages: Python, Linux, Shell scripting.</li><li>Proficient skills with git and git workflows.</li><li>Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance.</li><li>Highly skilled in Terraform/IaC, including CI/CD practices.</li><li>Working knowledge in Kubernetes.</li><li>Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems.</li><li>Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools.</li><li>Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.</li><li>Knowledge in the application of current and emerging network software and hardware technology and protocols.</li></ul></ul><h3>Skills</h3><ul><ul><li>Passionate about technology and has a desire to constantly expand technical knowledge.</li><li>Detail-oriented in documenting information and able to own customer issues through resolution.</li><li>Able to handle multiple tasks and prioritize work under pressure.</li><li>Demonstrate sound problem-solving skills coupled with a desire to take on responsibility.</li><li>Strong written and verbal communication skills, both highly technical and non-technical.</li><li>Ability to communicate technical issues to nontechnical and technical audiences</li></ul></ul><h3>Education</h3><ul><ul><li>Require Bachelor’s degree in Computer Science or equivalent degree.</li></ul></ul><h3>Certifications</h3><ul><ul><li>Requires Associate level Certificates in AWS or professional level certificate.</li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AWS Devops Engineer III - IN ( Professional Services Delivery)

<b>Role Overview:</b> As a Service Delivery Executive, you’ll be a senior operational leader responsible for the delivery, optimization, and continuous improvement of Rackspace-managed private cloud services for a premier enterprise customer. This role owns end-to-end service delivery across infrastructure and platform services—including network, compute, storage, virtualization, database platforms, and Citrix—ensuring contractual commitments, SLAs, and service quality objectives are consistently met. You’ll serve as the primary operational interface to the customer’s CIO and CTO leadership, providing executive presence, operational rigor, and accountability across a large, multi-layered delivery organization. <b>Location &amp; Travel:</b>Hybrid (2 days in office if near a Rackspace office) or fully remoteApproximately 20% travel annually<h3>Key Responsibilities: </h3><ul><ul><li>Provide executive customer leadership</li><li>Act as the senior delivery executive for a strategic enterprise customer</li><li>Build and maintain trusted relationships with CIO/CTO and executive stakeholders</li><li>Lead executive governance forums, QBRs, and operational reviews</li><li>Serve as escalation owner for critical incidents and service concerns</li><li>Own delivery of Rackspace-managed infrastructure and platform services</li><li>Drive service stability, performance optimization, and operational maturity</li><li>Identify and execute continuous improvement initiatives across the service lifecycle</li><li>Ensure smooth transitions, onboarding, and operational handoffs</li><li>Own operational performance against SLAs and contractual obligations</li><li>Review, manage, and remediate SLA claims</li><li>Partner with account and commercial teams on renewals and retention</li><li>Ensure service delivery aligns with financial and contractual commitments</li><li>Lead delivery across network, storage, compute, virtualization, database, and Citrix environments</li><li>Oversee private cloud and hybrid infrastructure operations</li><li>Ensure operational consistency, resiliency, and compliance across platforms</li><li>Lead and develop a large organization of managers, senior managers, and senior professionals</li><li>Establish clear accountability, performance metrics, and operating cadence</li><li>Build leadership depth, succession planning, and talent development programs</li><li>Foster a high-performance, customer-focused culture</li><li>Analyze operational processes and escalation models to identify improvement opportunities</li><li>Lead cross-functional collaboration to enhance service quality and efficiency</li><li>Contribute to sub-functional and enterprise strategy related to service delivery</li><li>Monitor industry and market trends impacting managed services delivery</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree required, Master’s preferred</li><li>12+ years of experience in infrastructure, managed services, or service delivery leadership</li><li>7+ years leading managers and senior leaders</li><li>Proven experience delivering enterprise-scale managed services under strict SLAs</li><li>Strong executive presence with customer-facing leadership experience</li><li>Experience across private cloud, hybrid, and infrastructure platforms</li><li>Healthcare industry and global delivery experience preferred</li><li>Strong understanding of enterprise hosting and managed services agreements</li></ul></ul><h3>What Success Looks Like</h3><ul><ul><li>Consistent SLA attainment and improved service stability</li><li>High customer satisfaction and executive trust</li><li>Measurable operational efficiency and service optimization gains</li><li>Strong leadership bench and team engagement</li><li>Successful contract renewals and long-term account health</li></ul></ul>The following information is required by pay transparency legislation. The anticipated starting pay range is between: $222,850 and $272,373.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. .#LI-MF1 #LI-Remote #LI-JR1 Discover your inner Racker:<b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b>Information on<b> <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  </b>  "Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Service Delivery Executive

<b>Job Profile Summary:</b> Acts as the primary point of contact for customer billing and payment issues on assigned accounts. Works with Account Teams to ensure the collections function is working efficiently by controlling credit to customers and collecting all monies due in order to minimize the risk of bad debt. Manages the collection of customer accounts from and initiates problem resolution by using various research and reconciliation techniques.  Handles and documents internal and external communications, via phone, ticket or email as outlined in department processes. <b>Please submit your resume in English to be considered for this role.  Interviews will be held in English and Spanish.</b><b>Work Location:</b>  Mexico City- Hybrid for candidates who live within 40 KM of our office in Miguel Hidalgo, Ciudad de Mexico<h3>Key Responsibilities</h3><ul><ul><li>Works on complex problems of diverse scope. </li><li>Demonstrates good judgment in selecting methods and techniques for obtaining solutions. </li><li>Directly collaborates with various areas of the business to ensure accurate communication of A/R status delivered including but not limited to Enterprise Business Unit (verbal, written, presentation).</li></ul></ul><h3>Requirements</h3><ul><ul><li><b>Fluent, bilingual (Spanish and English)</b></li><li>Intermediate working knowledge of accounting systems</li><li>Data Analysis</li><li>Excel Proficiency</li><li>High School Diploma or regional equivalent required</li><li>2-4 years of total applicable work experience required; requires a minimum of 2 years of experience in the role duties</li></ul></ul><b>Please submit your resume in English to be considered for this role.  Interviews will be held in English and Spanish.</b><b>Work Location:</b>  Mexico- Hybrid for candidates who live within 40 KM of our office in Miguel Hidalgo, Ciudad de Mexico- Remote for candidates who live in the following locations only: Estado de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Querétaro, and Puebla.#LI-AW2#LI-HybridWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

A/R Specialist

Job Description Summary:The UX designer will design and standardize user experience across Rackspace Ai solutions. This role partners with GTM, product, engineering and business team to translate complex AI workflows into intuitive, trustworthy, and scalable interfaces using Figma as the primary design system.     <h3>Job Responsibilities</h3><ul><ul><li>Designs the customer-centric vision, strategy, and execution of the user experience design for .com. Works closely with product line designers, support, segment marketing, brand, product marketing, and strategy to align the user experience with target audience needs, brand positioning, and revenue objectives. Defines and manages the user research plan and incorporate findings into the design process. Optimizes the website by closely analyzing user engagement performance metrics and testing alternate design solutions, ensuring usability considerations are part of all website decisions. Contributes to thought leadership for information architecture, interaction design, visual design, user experience best practices, user research, and online user behavior. Fosters a creative, positive, efficient, and collaborative team working environment. Develops and implements best practices for the UX team. Collaborates with a group of talented UX designers, visual designers, and user researchers. Works with Product and R&amp;D teams to translate business, marketing, and technical goals into the best solutions for our business using online data, usability findings and market research. Drives the design process from conceptualization through detailed user interface and functionality design, usability review, and implementation. Serves as a valued resource to internal and external stakeholders. Designs concept sketches, wireframes, and prototypes to effectively conceptualize and communicate design strategies and interaction behaviors. Plans/executes usability tests, document findings, and delivers research- backed concepts to R&amp;D teams for development. Works with development teams to make sure that the workflow reflects our customer's needs and ensures consistency among projects. Develops expert-level knowledge of competitive and complementary products and bring and implement new ideas to the team. Defines innovative user interfaces and interaction styles which result in improved user experience. Participates in all phases of the product development life cycle. Evangelizes improved design for a superior user experience throughout the organization. Collaborates in the development of marketing and recruiting campaigns, as well as internal collateral to support our cultural initiatives. Serves as an escalation to lower level designers.</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

User Experience Designer I - IN

<b>Job Description</b>Atleast 12 yrs of relevant exp. <b>Job Profile Summary</b>The Cloud Database Engineer Perform database engineering and administration activities including design, planning, configuration, monitoring, automation, self- serviceability, alerting, and space management, database backup and recovery. Plan computerized databases, including base definition, structure, documentation, long- range requirements, operational guidelines, and protection with a capacity to lead and advise on migration and modernization, discover, and execute workload migrations to Cloud (AWS/Azure/GCP). <b>Key Responsibilities List</b>·       Create, maintain, and use Standard Operating Procedures (SOP’s) for migration execution and ensure long term technical viability and optimization of production deployments and administration.·       Engage, Consult and Deliver based on interactive customer communications in streamlining project deliverables and scope of work.·       Capacity Planning: Forecast future database growth based on usage trends and plan for hardware and storage requirements accordingly to ensure scalability and optimal performance.·       Plan, Create, Manage and Deploy Effective High Availability and Disaster Recovery strategy/Runbooks.·       Patch Management and Upgrades: Plan and execute Database software upgrades, patches, and service packs.·       Troubleshooting and Issue Resolution: Investigate and resolve complex database-related issues, including data corruption, performance problems, and connectivity challenges.·       Automation and Scripting: Contribute to automation scripts and tools to streamline repetitive tasks, improve efficiency, and reduce the risk of human errors.·       Monitoring and Alerting: Set up monitoring and alerting systems to proactively identify and address potential database issues before they become critical.·       Performance Analysis and Reporting: Generate performance reports and analysis for stakeholders and management to provide insights into the database environment's health and performance.·       Documentation: Maintain up-to-date documentation of database configurations, procedures, and troubleshooting steps·       Ticket Handling: Work to resolve Incident, Changes and Service request under the agreed client SLA.·       Problem Management: Responsible in resolving problem tickets by creating detailed RCA reports.·       Vendor and Third-Party Tool Management: Evaluate and manage third-party tools and solutions that assist in database management, monitoring, and performance tuning.·       Participate in 24X7 production support for Database Operations.·       Hand’s on with using cloud tech tools such as AWS DMS, SMS, App Migration Service, Migration Hub, Azure Migrate, Data Migration Service, SQL Server DMA, Azure ASR, AWS DRS·       Migration from SQL server to/from Other RDBMS platform for PaaS models like AWS Aurora, AWS RDS, Azure Database, Azure MI, GCP Cloud SQL.·       Understanding Cloud basics and perform duties like security management, storage management, Backup Vaults, Key vaults, Server/DB Monitoring·       Cost Optimization: Compute and workload analysis, License enhancements and features.·        <b>Knowledge List</b>Proficient Skills in SQL Server Architecture, Installation and Configuration, Performance Tuning, High Availability and Disaster Recovery (HADR), Monitoring and TroubleshootingDatabase Migrations and Upgrades: Experience in planning and executing database migrations and upgrades, including version compatibility, testing, and minimizing downtime.Ability to Deploy, Manage and Troubleshoot HADR config in one of the following tech buckets SQL Server (Always On, FCI, Loshipping, Replication) MySQL or PostgreSQL( Master slave replication, InnoDB cluster Set)Homogeneous and Heterogeneous Migrations from/to between various Tech bucket (SQL Server and PostgreSQL or/ MySQL)SQL Server in the Cloud: Knowledge of deploying and managing SQL Server in cloud platforms such as Azure SQL Database and Amazon RDS.SQL Server Best Practices: Familiarity with industry best practices for SQL Server administration, including configuration settings, maintenance tasks, and disaster recovery strategies.Ability to communicate technical info and ideas so others will understand.Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cloud Database Engineer IV - MSSQL

<b>Duties:</b>Audit patching success / failureManual patching of systems when the vendor is providing an approved patch list.Manual patching of systems when a specific procedure is required to shut down / start up the application.Running pre-written PowerShell scripts to safely bring down and re-start selected applications.Use VPSX to create new printer records for EPIC printingUse of VPSX to Decommission retired printers.Use of VPSX logging to assist Desktop in troubleshooting printing issues Basic knowledge of EPIC text to set up records and send test prints as needed. <h3>Skills Needed: </h3><ul><ul><li>SolarWinds WSUS management interface.</li><li>The VPSX product by LRS for printing.</li><li>Understanding of selective OS patching methods.</li><li>Basic understanding of PowerShell ISE and running scripts.</li><li>Basic understanding of active directory and GPO management (to troubleshoot WSUS GPOs as needed) </li></ul></ul><h3> Nice to have Skills:</h3><ul><ul><li>Dell OME – hardware management, BIOS, etc.</li><li>VMware – ability to place host in maintenance mode for OS / hardware updates.</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Windows Cloud Engineer II - IN

Being an experienced technologist with technical depth and breadth, aided by strong interpersonal skills, you will work directly with customers as part of a professional services delivery team, helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align with business goals. Your insight and experience will help our delivery teams build architectures and provide prescriptive guidance across network, storage, operating systems, virtualization, RDBMS &amp; NoSQL databases, security, and automation. In addition, you will work with mid-tier technologies that include application integration, in-memory caches, security, and much more!   The qualified AWS Solution Architect will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate &amp; mobilize resources, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated, driven, collaborative, passionate about AWS Cloud, and want to have a direct positive impact on our customers' business. Strong communication skills and emotional intelligence are also needed.<b>Please submit your resume in English to be considered for this role.  Interviews will be held in English and Spanish.</b><b>Work Location:</b>  Mexico- Hybrid for candidates who live within 40 KM of our office in Miguel Hidalgo, Ciudad de Mexico- Remote for candidates who live in the following locations only: Estado de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Querétaro, and Puebla.<h3>Job Duties</h3><ul><ul><li>As the AWS Cloud Architect, you will be technically focused, but also understand and implement business planning</li><li>Be the technical liaison between customers and engineering resources</li><li>Provide tactical scope and work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed</li><li>Communicate effectively with both business and technical colleagues throughout the course of the project</li><li>Ensure that all the appropriate questions are asked and verify that nothing crucial to the success of the project is overlooked</li><li>Be an AWS Cloud evangelist by educating a variety of customers on the value of AWS</li><li>Help customers transition to the cloud in a high-value migration approach that leverages best-of-breed designs and practices delivered in an agile model</li><li>Work with customers to enable a DevOps culture and modernize operations and release strategies</li><li>Establish credibility and build impactful relationships with our customers to enable them to be cloud advocates</li><li>Participate in deep architectural discussions to build confidence and ensure customer success when building new or migrating existing applications, software, and services on the AWS Cloud Platform.</li><li>Conduct deep-dive “hands-on” education/training sessions to transfer knowledge to customers interested in AWS and to ensure our SAs are up to date</li><li>Traveling up to 20% of the time for candidates outside of Mexico City</li></ul></ul><h3>Requirements</h3><ul><ul><li><b>Fluent, bilingual (Spanish and English)</b></li><li>2-3 years of design &amp; implementation experience with distributed applications</li><li>2-3 years of experience in networking, infrastructure, or database architectures</li><li>Strong, in-depth understanding and professional experience with <b>AWS Cloud</b> services and infrastructure</li><li>"Hands-on" experience with tooling and services related to cloud <b>Automation, IaC, and DevOps</b>:</li><li>Terraform, Git (one or more: GitHub, GitLab, Bitbucket), CICD pipelines (one or more: GitHub actions, GitLab CICD, Bitbucket pipelines, Jenkins, ArgoCD, Azure DevOps), K8S/Kubernetes, Docker, Ansible, AWS CLI, CloudFormation</li><li>"Hands-on" experience with tooling and services related to <b>Large Cloud Migrations</b>: AWS MGN, AWS DMS/SCT, AWS DRS</li><li>"Hands-on" experience with tooling and services related to <b>Database deployments and admin</b>: Oracle, SQL Server, PostgreSQL</li><li>Demonstrated knowledge of software development tools and methodologies</li><li>	o   Source code management:  Git</li><li>	o   Artifacts management (one or more):  Artifactory, Nexus, S3, Blob storage, etc</li><li>	o   CICD (one or more: GitHub actions, GitLab CICD, Bitbucket pipelines, Jenkins, ArgoCD, Azure DevOps)</li><li>Strong Presentation skills with a high degree of comfort speaking with executives, IT management, and developers.</li><li>Excellent communication skills with an ability to right level conversations</li><li>Demonstrated ability to adapt to new technologies and learn quickly</li></ul></ul><h3>Preferred Qualifications</h3><ul><ul><li>3-5+ years of experience in customer-facing software/technology or consulting</li><li>3-3+ years of experience with “on-premises to cloud” migrations or IT transformations</li><li>3+ years of experience architecting/operating solutions built on AWS (ideally) or AWS/Azure</li><li>AWS Professional or Associate Cloud Architect certification and/or other AWS Cloud certifications</li><li>Technical degree; Computer Science or related</li></ul></ul><b>Please submit your resume in English to be considered for this role.  Interviews will be held in English and Spanish.</b><b>Work Location:</b>  Mexico- Hybrid for candidates who live within 40 KM of our office in Miguel Hidalgo, Ciudad de Mexico- Remote for candidates who live in the following locations only: Estado de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Querétaro, and Puebla.#LI-AW1#LI-Remote#LI-HybridWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AWS Solution Architect

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