Rackspace

<b>Position Summary:</b>We are seeking a <b>Senior BI Platform Engineer</b> with <b>10+ years of experience</b> and deep expertise in <b>Tableau, Power BI, Alteryx, and MicroStrategy (MSTR)</b>. The ideal candidate will serve as a technical lead and administrator for our BI platforms, ensuring reliable performance, advanced user support (L3), and stakeholder engagement. This role also includes implementing and maintaining <b>CI/CD pipelines</b> for BI assets to ensure scalable, automated, and governed deployment processes.<h3>Key Responsibilities:</h3><ul><ul><li>Serve as platform administrator for Tableau, Power BI, Alteryx, and      MSTR—managing permissions, data sources, server performance, and upgrades.</li><li>Provide <b>Level 3 (L3) support</b> for BI platforms, resolving complex technical      issues, root cause analysis, and platform-level troubleshooting.</li><li>Design, implement, and maintain <b>CI/CD pipelines</b> for BI dashboards, dataflows, and platform configurations to support agile development and deployment.</li><li>Collaborate with cross-functional teams to gather requirements and ensure proper implementation of dashboards and analytics solutions.</li><li>Monitor and optimize BI platform performance, usage, and adoption.</li><li>Work closely with data engineering teams to ensure data quality and      availability for reporting needs.</li><li>Create and maintain documentation for governance, support processes, and best      practices.</li><li>Train and mentor users and junior team members on BI tools and reporting      standards.</li><li>Act as a liaison between business stakeholders and technical teams, ensuring      alignment and timely resolution of issues.</li><li>Manage all BI upgrades</li><li>Manage Power BI gateway, Tableau bridge, Alteryx server and other BI platforms      capacity optimally</li><li>Manage and enable new features in each of the BI platforms</li><li>Manage licenses for each platform – automated assignments, off-boarding users off      the licensing and manage the licensing optimally</li><li>Manage RBAC for all the BI platforms</li></ul></ul><h3>Required Qualifications:</h3><ul><ul><li>10+ years of experience in a BI support or engineering role.</li><li>Advanced experience with <b>Tableau, Power BI, Alteryx, and MSTR</b>, including administrative functions, troubleshooting, and user support.</li><li>Proven experience providing <b>L3 support</b> and managing <b>CI/CD      pipelines</b> for BI platforms.</li><li>Strong  knowledge of BI architecture, data visualization best practices, and data      modelling concepts.</li><li>Excellent roblem-solving and communication skills, with the ability to interact      confidently with senior business leaders.</li><li>Experience with SQL, data warehouses, and cloud platforms (e.g. Azure, Snowflake) is      preferred.</li><li>Bachelor’s degree in computer science, Information Systems, or a related field.</li></ul></ul><h3>Preferred Qualifications:</h3><ul><ul><li>Experience with Tableau Server/Cloud, Power BI Service, and MSTR administration.</li><li>Familiarity with enterprise data governance and access control policies.</li><li>Certifications in Tableau, Power BI, Alteryx, or MSTR are a plus.</li></ul></ul>

Job Opportunity : Senior BI Engineer

As a full spectrum public cloud integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation. If you like a challenge, you’ll love it here, because we solve complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personallyWe are looking for a seasoned <b>Machine Learning Operations (MLOps) Architect</b> to design, build, and optimize machine learning platforms. This role requires deep expertise in machine learning engineering and infrastructure, with a strong focus on developing scalable inference systems. Proven experience in building and deploying ML platforms in production environments is essential. This remote position also requires excellent communication skills and the ability to independently tackle complex challenges with innovative solutions.If you get a thrill working with cutting-edge technology and love to help solve customers’ problems, we’d love to hear from you. It’s time to rethink the possible. Are you ready?<h3>What you will be doing</h3><ul><ul><li>Architect and optimize ML Platforms to support cutting-edge machine learning and deep learning models.</li><li>Collaborate closely with cross-functional teams to translate business objectives into scalable engineering solutions.</li><li>Lead the end-to-end development and operation of high-performance, cost-effective inference systems for a diverse range of models, including state-of-the-art large language models (LLMs).</li><li>Provide technical leadership and mentorship to cultivate a high-performing engineering team.</li><li><b>Develop CI/CD workflows</b> for ML models and data pipelines using tools like Cloud Build, GitHub Actions, or Jenkins.</li><li><b>Automate model training, validation, and deployment</b> across development, staging, and production environments.</li><li><b>Monitor and maintain ML models</b> in production using Vertex AI Model Monitoring, logging (Cloud Logging), and performance metrics.</li><li><b>Ensure reproducibility and traceability</b> of experiments using ML metadata tracking tools like Vertex AI Experiments or MLflow.</li><li><b>Manage model versioning and rollbacks</b> using Vertex AI Model Registry or custom model management solutions.</li><li><b>Collaborate with data scientists and software engineers</b> to translate model requirements into robust and scalable ML systems.</li><li><b>Optimize model inference infrastructure</b> for latency, throughput, and cost efficiency using GCP services such as Cloud Run, Kubernetes Engine (GKE), or custom serving frameworks.</li><li><b>Implement data and model governance policies</b>, including auditability, security, and access control using IAM and Cloud DLP.</li><li><b>Stay current with evolving GCP MLOps practices</b>, tools, and frameworks to continuously improve system reliability and automation.</li></ul></ul><h3>Qualifications &amp; Skills</h3><ul><ul><li>Bachelor's degree in computer science, Information Technology, or a related field.</li><li>5+ years of relevant industry experience.</li><li>Proven track record in designing and implementing cost-effective, scalable machine learning inference systems.</li><li>Hands-on experience with leading deep learning frameworks such as TensorFlow, PyTorch, Hugging Face, and LangChain.</li><li>Proven experience in implementing MLOps solutions on <b>Google Cloud Platform (GCP)</b> using services such as <b>Vertex AI</b>, <b>Cloud Storage</b>, <b>BigQuery</b>, <b>Cloud Functions</b>, and <b>Dataflow</b>.</li><li>Solid understanding of machine learning algorithms, natural language processing (NLP), and statistical modeling.</li><li>Solid understanding of core computer science concepts, including algorithms, distributed systems, data structures, and database management.</li><li>Strong problem-solving skills, with the ability to tackle complex challenges using critical thinking and propose innovative solutions.</li><li>Effective in remote work environments, with excellent written and verbal communication skills. Proven ability to collaborate with team members and stakeholders to ensure clear understanding of technical requirements and project goals.</li><li>Expertise in public cloud platforms, particularly Google Cloud Platform (GCP) and Vertex AI.</li><li>Proven experience in building and scaling <b>agentic AI systems</b> in production environments.</li><li>In-depth understanding of <b>large language model (LLM)</b>architectures, parameter scaling, optimization strategies and deployment trade-offs.</li><li>#LI-JB2</li></ul></ul>#LI-JB2

Machine Learning Operations (MLOps) Architect (GCP)

As a full spectrum cloud integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation. If you like a challenge, you’ll love it here, because we solve complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.We are looking for a seasoned <b>Machine Learning Operations (MLOps) Engineer</b> to build and optimize machine learning platforms. This role requires deep expertise in machine learning engineering and infrastructure, with a strong focus on developing scalable inference systems. Proven experience in building and deploying ML platforms in production environments is essential. This remote position also requires excellent communication skills and the ability to independently tackle complex challenges with innovative solutions.If you get a thrill working with cutting-edge technology and love to help solve customers’ problems, we’d love to hear from you. It’s time to rethink the possible. Are you ready? <h3>What you will be doing:</h3><ul><ul><li>Build and optimize ML Platforms to support cutting-edge machine learning and deep learning models.</li><li>Collaborate closely with cross-functional teams to translate business objectives into scalable engineering solutions.</li><li><b>Develop CI/CD workflows</b> for ML models and data pipelines using tools like Cloud Build, GitHub Actions, or Jenkins.</li><li><b>Automate model training, validation, and deployment</b> across development, staging, and production environments.</li><li><b>Monitor and maintain ML models</b> in production using Vertex AI Model Monitoring, logging (Cloud Logging), and performance metrics.</li><li><b>Ensure reproducibility and traceability</b> of experiments using ML metadata tracking tools like Vertex AI Experiments or MLflow.</li><li><b>Manage model versioning and rollbacks</b> using Vertex AI Model Registry or custom model management solutions.</li><li><b>Collaborate with data scientists and software engineers</b> to translate model requirements into robust and scalable ML systems.</li><li><b>Optimize model inference infrastructure</b> for latency, throughput, and cost efficiency using GCP services such as Cloud Run, Kubernetes Engine (GKE), or custom serving frameworks.</li><li><b>Implement data and model governance policies</b>, including auditability, security, and access control using IAM and Cloud DLP.</li><li><b>Stay current with evolving GCP MLOps practices</b>, tools, and frameworks to continuously improve system reliability and automation</li></ul></ul><h3>Qualifications and skills:</h3><ul><ul><li>Bachelor's degree in computer science, Information Technology, or a related field.</li><li>3+ years of relevant industry experience.</li><li>Proven track record in designing and implementing cost-effective, scalable machine learning inference systems.</li><li>Hands-on experience with leading deep learning frameworks such as TensorFlow, PyTorch, Hugging Face, and LangChain.</li><li>Proven experience in implementing MLOps solutions on <b>Google Cloud Platform (GCP)</b> using services such as <b>Vertex AI</b>, <b>Cloud Storage</b>, <b>BigQuery</b>, <b>Cloud Functions</b>, and <b>Dataflow</b>.</li><li>Solid understanding of machine learning algorithms, natural language processing (NLP), and statistical modeling.</li><li>Solid understanding of core computer science concepts, including algorithms, distributed systems, data structures, and database management.</li><li>Strong problem-solving skills, with the ability to tackle complex challenges using critical thinking and propose innovative solutions.</li><li>Effective in remote work environments, with excellent written and verbal communication skills. Proven ability to collaborate with team members and stakeholders to ensure clear understanding of technical requirements and project goals.</li><li>Expertise in public cloud platforms, particularly Google Cloud Platform (GCP) and Vertex AI.</li><li>Proven experience in building and scaling <b>agentic AI systems</b> in production environments.</li><li>In-depth understanding of <b>large language model (LLM)</b>architectures, parameter scaling, optimization strategies and deployment trade-offs.</li><li>Location - Remote in Egypt</li><li>#LI-JB2</li></ul></ul>#LI-JB2

Machine Learning Operations (MLOps) Engineer (GCP)

<b>Job Description </b>Atleast 10 yrs of relevant exp. <b>Job Profile Summary</b>The Cloud Database Engineer Perform database engineering and administration activities including design, planning, configuration, monitoring, automation, self- serviceability, alerting, and space management, database backup and recovery. Plan computerized databases, including base definition, structure, documentation, long- range requirements, operational guidelines, and protection with a capacity to lead and advise on migration and modernization, discover, and execute workload migrations to Cloud (AWS/Azure/GCP). <b>Key Responsibilities List</b>·       Create, maintain, and use Standard Operating Procedures (SOP’s) for migration execution and ensure long term technical viability and optimization of production deployments and administration.·       Engage, Consult and Deliver based on interactive customer communications in streamlining project deliverables and scope of work.·       Capacity Planning: Forecast future database growth based on usage trends and plan for hardware and storage requirements accordingly to ensure scalability and optimal performance.·       Plan, Create, Manage and Deploy Effective High Availability and Disaster Recovery strategy/Runbooks.·       Patch Management and Upgrades: Plan and execute Database software upgrades, patches, and service packs.·       Troubleshooting and Issue Resolution: Investigate and resolve complex database-related issues, including data corruption, performance problems, and connectivity challenges.·       Automation and Scripting: Contribute to automation scripts and tools to streamline repetitive tasks, improve efficiency, and reduce the risk of human errors.·       Monitoring and Alerting: Set up monitoring and alerting systems to proactively identify and address potential database issues before they become critical.·       Performance Analysis and Reporting: Generate performance reports and analysis for stakeholders and management to provide insights into the database environment's health and performance.·       Documentation: Maintain up-to-date documentation of database configurations, procedures, and troubleshooting steps·       Ticket Handling: Work to resolve Incident, Changes and Service request under the agreed client SLA.·       Problem Management: Responsible in resolving problem tickets by creating detailed RCA reports.·       Vendor and Third-Party Tool Management: Evaluate and manage third-party tools and solutions that assist in database management, monitoring, and performance tuning.·       Participate in 24X7 production support for Database Operations.·       Hand’s on with using cloud tech tools such as AWS DMS, SMS, App Migration Service, Migration Hub, Azure Migrate, Data Migration Service, SQL Server DMA, Azure ASR, AWS DRS·       Migration from SQL server to/from Other RDBMS platform for PaaS models like AWS Aurora, AWS RDS, Azure Database, Azure MI, GCP Cloud SQL.·       Understanding Cloud basics and perform duties like security management, storage management, Backup Vaults, Key vaults, Server/DB Monitoring·       Cost Optimization: Compute and workload analysis, License enhancements and features.·        <b>Knowledge List</b>Proficient Skills in SQL Server Architecture, Installation and Configuration, Performance Tuning, High Availability and Disaster Recovery (HADR), Monitoring and TroubleshootingDatabase Migrations and Upgrades: Experience in planning and executing database migrations and upgrades, including version compatibility, testing, and minimizing downtime.Ability to Deploy, Manage and Troubleshoot HADR config in one of the following tech buckets SQL Server (Always On, FCI, Loshipping, Replication) MySQL or PostgreSQL (Master slave replication, InnoDB cluster Set)Homogeneous and Heterogeneous Migrations from/to between various Tech bucket (SQL Server and PostgreSQL or/ MySQL)SQL Server in the Cloud: Knowledge of deploying and managing SQL Server in cloud platforms such as Azure SQL Database and Amazon RDS.SQL Server Best Practices: Familiarity with industry best practices for SQL Server administration, including configuration settings, maintenance tasks, and disaster recovery strategies.Ability to communicate technical info and ideas so others will understand.Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.

Cloud Database Engineer IV - (MSSQL + PostgreSQL/MySQL/Oracle/NoSQL)

<b>Role </b>- Oracle Finance , functional Consultant <b>Experience</b> - 14+ yrs <b>Shift</b> - Rotational Shift<ul><ul><li>Qualified   CA/ICWA/MBA(Finance)/BE</li><li>24X7X365,  Remote Managed Functional Support in rotating shifts.</li><li>Will  work either in early morning shift (5:00 AM onwards) or afternoon shift (1:00 PM onwards) or night shift (9:00 PM onwards) on monthly rotation basis. Each shift is 8 hrs. and could be either Mon-Fri or Sat-Wed.</li><li>Responsible for working on tickets assigned to them in our Ticketing System. </li><li>Creates and monitors SRs with Oracle Support or Rimini Street on behalf of our  various US headquartered customers.</li><li>Work  with our Customer Primaries in the ticket resolutions of our various customers’ issues, as per industry’s best practices.</li><li>Leverages my Oracle Support, Internal Knowledge Base &amp; his knowledge/experience to resolve various customer issues as per customer SLA.</li><li>Work on assigned Professional Services Projects – Implementations/Upgrades.</li></ul></ul><h3>Mandatory Skills </h3><ul><ul><li>Oracle EBS R12.2+ General Ledger (GL), Oracle Payables (AP), Oracle Receivables (AR), Oracle Cash Management, P2P and O2C Cycles with Accounting– 14-18 years. </li><li>Managed Support and Implementation/Upgrade Projects mandatory.</li></ul></ul><h3>Other Desirable Skills</h3><ul><ul><li>Oracle Fixed Assets, Oracle Project Accounting (Project Billing &amp; Costing), Oracle iExpense, Oracle iReceivables, Oracle Purchasing.</li><li>Should possess Very Good Written and Spoken, English Communication Skills. Should be a Very Good Team Player. </li><li>Should be able to mentor Junior Team Rackers</li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Oracle EBS Finance Functional Support Analyst V - IN

<b>Job Description</b>: <b>Rubrik Backup Engineer IV</b>Shift: 24/7 (Monthly Rotation)Remote Work From HomeJob SummaryThe Rubrik Backup Engineer IV is a senior technical specialist responsible for the design, implementation, troubleshooting, and optimisation of enterprise backup and disaster recovery solutions using Rubrik. This individual acts as a technical escalation point and subject matter expert (SME), driving innovation and automation while collaborating with cross-functional teams to ensure data protection strategies meet business requirements. The role demands deep expertise in Rubrik architecture and integration, alongside strong capabilities in automation, scripting, VMware, and modern data protection frameworks.<b>Career Level Summary</b>• Recognized expert with specialized depth in enterprise backup and recovery.•Leads large-scale initiatives and provides technical direction across teams.•Works independently on the most complex issues and initiatives.•Coaches and mentors junior engineers and cross-functional peers.<b>Key Responsibilities</b>•Serve as the highest level of technical escalation for Rubrik-related incidents and issues.•Architect and implement Rubrik backup solutions across hybrid, on-premises, and multi-cloud environments (AWS, Azure, GCP).•Lead backup and recovery strategy design sessions for customers, including air-gapped, immutable, and ransomware-resilient architectures.•Integrate Rubrik with external systems (e.g., ServiceNow, Splunk, vSphere, Azure AD) using REST APIs and automation tools (Python, Ansible, Terraform).•Design and maintain Rubrik SLA Domains, archival policies (cloud/tape), replication, and compliance workflows.•Collaborate with Engineering, Storage, Security, and Application teams to ensure backup consistency and performance.•Manage large-scale Rubrik clusters, capacity planning, and software upgrades.•Proactively identify and resolve systemic issues across infrastructure that impact backup performance or restore SLAs.•Document architectures, runbooks, and SOPs; contribute to technical training and playbooks.•Work closely with stakeholders and leadership on backup audit and regulatory compliance requirements.•Provide technical mentoring and guidance to junior engineers and partner teams.<b>Required Skills and Knowledge</b>•Expert knowledge of Rubrik CDM architecture, RBS, Polaris, and Rubrik APIs.•Advanced skills in backup for virtualized environments (VMware, Hyper-V).•Strong understanding of file-level, database-level, and VM-level backup and restore operations.•Deep knowledge of cloud-native backups and cloud archiving using AWS S3, Azure Blob, and GCP storage.•Hands-on experience with integration and automation (e.g., Python, PowerShell, REST API, Terraform, Ansible).•Proficiency in disaster recovery design, planning, and orchestration (DR runbooks).•Familiarity with data compliance, encryption, and ransomware defense mechanisms.•Exposure to monitoring and reporting platforms (e.g., vROps, Splunk, Grafana).•Good knowledge of enterprise infrastructure: storage systems (SAN/NAS), networking, Windows/Linux OS.•Excellent documentation and communication skills for both technical and executive-level audiences.<b>Experience / Education</b>Required:•Minimum of 10 years of experience in IT infrastructure with at least 4 years of hands-on experience in Rubrik.•Proven track record of managing complex enterprise-scale backup environments.•Experience with backup and recovery for databases (MSSQL, Oracle), file servers, and virtual machines.•Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.<b>Preferred Certifications:</b>•Rubrik Certified System Administrator (RCSA) or similar Rubrik platform certifications.•VMware VCP, AWS/Azure certifications are a plus.Work Conditions / Additional Notes•May require flexible scheduling including after-hours and on-call support.•General office environment; remote/hybrid work flexibility possible.•Must be detail-oriented and able to manage multiple priorities under tight deadlines.•Expected to stay current with evolving data protection technologies and emerging threats (e.g., ransomware).<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Rubrik Backup Engineer IV-IN

We are seeking an experienced Lead Solution Architect with a strong background in Infrastructure, and a proven ability to navigate and execute complex multi-cloud strategies for enterprise customers. As part of Rackspace team, you will work closely with customers to design, implement, and optimize innovative solutions that span across multiple cloud environments (Azure, AWS, Google Cloud, etc.). This role requires a blend of technical expertise, strategic thinking, and hands-on experience leading large-scale transformations in high-impact industries. You will collaborate with cross-functional teams, including engineering, sales, product teams, security, and solution strategy, to provide leadership in designing cloud-first and solutions that address the unique needs of each customer, while also empowering them to maximize the value of their investments across multiple clouds. You will also act as a trusted advisor, sharing best practices, delivering thought leadership, and shaping the future of cloud architectures and solutions in the enterprise space.<h3>Key Responsibilities - Customer &amp; Technical Engagement:</h3><ul><ul><li>Lead customer engagements to drive multi-cloud transformation strategies, focusing on solutions across Microsoft Azure, AWS and GCP ecosystems.</li><li>Gather and analyze customer insights from a range of stakeholders to shape strategic technology roadmaps, ensuring that the proposed architecture aligns with business goals and provides sustainable, scalable solutions.</li><li>Work with internal and external stakeholders to socialize architecture decisions, ensuring alignment with customer expectations and guiding them through cloud migrations, and hybrid cloud environments.</li></ul></ul><h3>Key Responsibilities - Solution Design &amp; Delivery:</h3><ul><ul><li>Design and implement high-impact architecture solutions for enterprise customers, leveraging Azure, AWS and GCP focusing on infrastructure and cloud-native applications that meet their complex needs.</li><li>Utilize structured methodologies (Agile, Waterfall, etc.) to develop reference architectures, cost models, and deployment strategies that ensure operational efficiency and optimize cost savings for customers.</li><li>Develop enterprise architecture documentation including architecture decision logs, traceability matrices, and business value propositions to ensure clear, actionable insights for both customers and internal teams.</li><li>Leverage best practices in to ensure solutions are both secure and ethically sound.</li></ul></ul><h3>Key Responsibilities - Practice Development &amp; Innovation:</h3><ul><ul><li>Act as a mentor to junior architects and solutions engineers, ensuring they develop the skills needed to handle complex customer scenarios and evolve into future leaders.</li></ul></ul><h3>Key Responsibilities - Leadership &amp; Mentorship:</h3><ul><ul><li>Innovate and contribute to the development of new methodologies, reference architectures, and IP that improve the delivery of complex, multi-cloud solutions.</li><li>Identify gaps in industry capabilities and lead initiatives to build reusable assets, frameworks, and solutions that scale across multiple customers and verticals.</li></ul></ul><h3>Education &amp; Certifications:</h3><ul><ul><li>Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience).</li><li>Technical certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or similar.</li></ul></ul><h3>Experience:</h3><ul><ul><li>8+ years of experience in technology solutions, architecture, and consulting, with a focus on multi-cloud environments and enterprise solutions.</li><li>Proven experience with enterprise cloud architecture across Azure and AWS platforms (experience with Google Cloud is a plus).</li><li>Strong experience managing complex cloud transformation projects and multi-cloud migrations for large enterprise customers.</li><li>Exceptional communication and collaboration skills, with the ability to interact at all levels of an organization, from CxOs to technical teams.</li><li>Experience with Kubernetes and Docker Containerization including automation tools, processes, logging and troubleshooting tools, and methods</li><li>Experience with multiple Container Orchestration concepts and platforms</li><li>Operational expertise on public cloud platforms from AWS, Azure, and Google Cloud Platform</li><li>Competency in virtualization with experience launching virtual machines in both enterprise and cloud computing environments</li><li>Experience leading and mentoring technical teams to drive delivery excellence and capability building.</li></ul></ul><h3>Preferred:-</h3><ul><ul><li>10+ years of experience in technology solutions, architecture, and consulting.</li><li>Experience with modernizing applications to microservices</li><li> Experience with cloud-native security, networking, and cloud governance best practices.</li><li>5+ years of experience leading delivery teams, including working with technology partners and driving cross-functional alignment.</li></ul></ul><h3>Core Competencies:</h3><ul><ul><li>Strategic Vision &amp; Execution: Ability to understand customer business needs, align technology solutions, and drive results.</li><li>Cloud Expertise: Deep technical knowledge of Azure, AWS, and multi-cloud architectures.</li><li>Leadership &amp; Influence: Proven ability to lead teams and influence customer and partner decisions.</li><li>Problem Solving &amp; Innovation: Skilled at tackling complex, ambiguous problems with creative, scalable solutions.</li><li>Customer-Focused: Strong track record of building long-term, trust-based relationships with enterprise clients.</li></ul></ul><h3>Travel:</h3><ul><ul><li>As per business requirements.</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>This role is not sponsorship eligible.</li><li>Candidates need to be legally allowed to work in the US for any employer.</li></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information  applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $143,700 - $210,760.The anticipated starting pay range for Hawaii and New York (not including NYC) is: $153,000 - $224,400.The anticipated starting pay range for California, New York City and Washington is: $167,400 - $245,520.Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.These discretionary payments are based on company and/or individual performance, and may change at any time.Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-VM1#LI-Remote#LI-USA#rackspace

United States

Lead Platform Enterprise Architect

<b>Rackspace</b> is hiring a Service Delivery Partner to manage the delivery and engagement relationship with our customers. The role serves as the interface between the customer and our sales and support infrastructure.  <b>Work Location:</b>·         If located near a Rackspace office, you’ll work a hybrid schedule… 2 days in the office and three days remote. ·         If not located near an office, you may work 100% remotely. <h3>Key Responsibilities</h3><ul><ul><li>Ensure the customer's business and technical objectives are achieved.</li><li>Take ownership of customer issues from identification through resolution, ensuring that customers. </li><li>Strengthen customer relationships.</li><li>Collaborate with Sales teams to identify, research, and execute opportunities for leveraging the Rackspace product portfolio and expanding customers' footprint.</li><li>Focus on building rapport with stakeholders in both the client and Rackspace organizations.</li><li>Identify and capitalize on sales, networking, and PR opportunities.</li><li>Effectively manage challenging situations while maintaining Rackspace's reputation for Fanatical Support.</li><li>Provide insight and understanding of the customer's market position. </li><li>Advise on how Rackspace can strategically partner to help our customers achieve their goals and objectives.</li><li>Support the consolidation of service delivery engagements for Enterprise and Mid-Market customers into a unified dashboard and support in organizing governance calls with customers.</li><li>Contribute to strategic planning for service delivery over the next 6 months, 1 year, and 2 years.</li><li>Manage customer retention efforts, resolve customer concerns, and define customer contact strategies, as well as pricing and growth plans.</li><li>Organize and participate in weekly delivery calls.</li><li>Review Service Level Agreements (SLA’s) and ensure they meet contractual obligations.</li><li>Negotiate and renew customer contracts.</li><li>Track contract renewals for their portfolio of accounts.</li><li>Assist in formulating a comprehensive renewal strategy with input from sales, customer management, advisory, and delivery teams.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute for the degree. </li><li>8+ years of relatable experience.</li><li>Advanced knowledge in professional sales training and sales process.</li><li>Ability to cross/up sell the customer. </li><li>Previous experience with customer relationship management</li><li>Knowledge of data analysis. </li><li>Excellent negotiation skills. </li><li>Prior experience drafting proposals, responding to requests for proposals, and writing SLA’s. </li><li>Possess excellent communication skills, both written and verbal, with the English language. </li><b>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b><b>Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  offered is here</b>.#LI-MF1 #LI-Remote </ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $105,100 - $154,100.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $111,800 - $164,010.·       The anticipated starting pay range for California, New York City and Washington is: $122,500 - $179,630. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Service Delivery Partner

Role: Site Reliability EngineerShift : 5 Days working ( Fixed Shift:- 7 pm to 4 am IST)Location: Remote Work From HomeRackspace is building up its Professional Services Center of Excellence on Application Performance Monitoring Suites.   If you enjoy solving complex business problems and can contribute to building next generation of modern applications for our customers helping them understand the connections between application performance, user experience and business outcomes creating amazing customer experiences, with modern interpretations of SRE, Observability using Datadog, New Relic, AppDynamics or Dynatrace, working with their suite of products and integrations, then join us!   Rackspace enables businesses to accelerate digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe Datadog, AppDynamics or New Relicwill be a large contributor to what we do, and we want talented, creative, and thoughtful individuals to join our team to shape Observability Engineering for our customers.<h3>Key Responsibilities</h3><ul><ul><li>Work with customers and implement Observability solutions</li><li>Build  and maintain scalable systems and robust automation that supports       engineering goals.</li><li>Develop and maintain monitoring tools, alerts, and dashboards to provide       visibility into system health and performance</li><li>Proactively gather and analyze both metric and log data from systems and applications to perform anomaly detection, performance tuning, capacity planning and fault isolation.</li><li>Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability, security and performance       standards</li><li>Collaborate with team members to document and share solutions </li><li>Maintain a deep understanding of the customer’s business as well as their       technical environment </li><li>Identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues</li></ul></ul><h3>Required</h3><ul><ul><li>Bachelor’s degree in engineering/computer science or equivalent</li><li>Experience Range: 7 to 14 yrs</li><li>Senior-level  experience with Site Reliability Engineering, DevOps, Code level application support and troubleshooting, AWS Infrastructure design,       implementation and optimization, Automation for deployment, scaling and       reliability.  </li><li>Experience with observability solutions tools like Splunk, Datadog, SignalFx, etc.</li><li>Experience deploying, maintaining and supporting software applications/services in the AWS ecosystem</li><li>Proactive approach to identifying problems and solutions</li><li>Experience writing code with one or more interpreted languages such as Python, PHP,  Perl, Ruby,Linux  Shell</li><li>Experience with Terraform or Cloud Formation scripting</li><li>Experience  with configuration management tools like Ansible, Chef or Puppet</li><li>Experience with standard software development best practices and tools such as code repositories (Git preferred)</li><li>Experience executing in an agile software development environment</li><li>Good understanding of pricing/cost models across AWS services, especially       compute, storage, and database offerings</li><li>A  clear understanding of network &amp; system Management solutions</li><li>Excellent organizational and project management skills</li><li>Excellent communication, critical thinking &amp; analytical skills</li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Site Reliability Engineer III-IN (Ref: G)

Customer Success Manager I - INNight Shift<b>Must have Exp in handling Cloud base customers </b>Core skills: Retention, renewal and Churn mitigation !!CSM  are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure.  They ensure that their customers technical, administration and specialist support needs are met.  Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client –identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.  Service Delivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing and maintaining positive customer relations with clients, which can substantially affect service and/or product revenue. Focus of work may be in pre-sale/post-sales or both. <i>Pre‑sale:</i> Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. <i>Post‑sale:</i> Responds to customer inquiries. Resolves production issues and/or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production schedules; and recognizes add-on business opportunities.<h3>JOB REQUIREMENTS:</h3><ul><ul><li>Building strong partnership relationships with customers</li><li>Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales</li><li>Schedule customer maintenances and ensure appropriate quality checks have been completed</li><li>Manage customer projects and oversee maintenance schedules for on time delivery</li><li>Review service failures and produce incident reports when required</li><li>Validate, negotiate and process service credits</li><li>Produce and maintain service improvement plans</li><li>Manage contract renewal negotiations</li><li>Ensure appropriate documentation is in place for specific support requirements i.e. Device/Account level instructions</li><li>Organize and chair customer meetings</li><li>Produce ad-hoc reports when required i.e. MAR,SIR</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Identify and assist with coaching and development for team members</li><li>Seek opportunities to drive change and development to products, the team and processes </li></ul></ul><h3>Key Performance Indicators</h3><ul><ul><li>Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores</li><li>Engagement of every customer within their customer base</li><li>Contribute to install base growth by identifying new business / upgrade opportunities</li><li>Accurately forecast churn and engage managers / business development consultants to avoid defection</li><li>Reduce the risk of churn by ensuring we retain customers in contract and are creative in our retention strategy</li><li>Control credit memos through good administrative control and negotiation on service failures</li><li>Self-initiated to meet objectives</li><li>Arranged and co-ordinates training and mentoring sessions </li></ul></ul>"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Cloud - Customer Success Manager I - IN (Night Shift) Work from home -

JOB TITLE: <b>Professional Services Senior Project Manager</b> FUNCTION:  Project Delivery Manager<b>JOB DESCRIPTION:   </b>We are seeking a Professional Services Senior Project Manager to lead, control and manage Professional Services projects from initiation through delivery for complex client engagements.  Builds and manages the relationship with key stakeholders – customer, supplier and in Rackspace.  Maintains commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems.  Unites and provides direction to internal and external technical and non-technical teams in order to ensure that all targets and requirements are met.  Delivers results ensuring technical projects are completed on schedule and within budget.  <h3>Key Accountabilities </h3><ul><ul><li>Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization. </li><li>Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities.   </li><li>Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems. </li><li>Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation.  Escalates any conflicting resource requirements that may affect delivery in a timely manner. </li><li>Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations. </li><li>Contribute to the refinement of the Rackspace Professional Services methodology. </li><li>Provide FANATICAL EXPERIENCE by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike. • Ability to travel as required.</li></ul></ul><h3>Project Management</h3><ul><ul><li>Effectively leads, drives and executes projects using Waterfall methodology in order to achieve outcomes that meet the customer’s success criteria. </li><li>Works effectively and communicates strongly with remote teams. </li><li>Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances. </li><li>Effectively communicates upwards to senior management and stakeholders as well as downwards to project team resources.  Completes and adheres to RACI and holds people to account for their responsibilities. </li><li>Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project. </li><li>Proactively works to identify and manage project risks and issues.  Ensures appropriate response plans are developed and executed. </li><li>Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes. </li><li>Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through communication with project members.   </li><li>Prepares and presents accurate reports on project progress and problems to Rackspace and client stakeholders. </li></ul></ul><h3>Pre-Sales Engagement </h3><ul><ul><li>Provides guidance for and assists with the creation of proposals, RFP/RFI responses, &amp; Statements of Work (SoW).  This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies. </li><li>Exhibits strong commercial acumen and calm gravitas when negotiating with customers or partners during contractual discussions </li><li>Regularly collaborates with Sales pursuit teams, Programme &amp; Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation. </li></ul></ul><h3>Expertise / Qualifications </h3><ul><ul><li><b>PMP/Prince2 (Practitioner) certification (minimum) </b></li><li><b>Working knowledge/certification in one or more additional project management methodologies:  PMP, PRINCE2, Foundation and Expert level certification in Azure / AWS/ GCP.</b></li><li><b>Understanding of Agile mythologies and Principles</b></li><li><b>10+ Years of Project Management experience in successfully delivering Cloud Transformation Projects incl. DC Migrations, Applications Modernization, DevOps Transformation, and Software Development using cloud native technologies of AWS/AZURE/GCP. </b></li><li><b>Technical conversational knowledge in the following areas: Cloud Migration Strategy and Methodology , Data centre strategy &amp; operations, capacity, utilisation, performance backup, storage, disaster recovery, migration &amp; consolidation, Applications Modernization, IT Service Management and Service Delivery.</b></li><li><b>Should have relevant experience in managing Medium and large project / Program.</b></li><li>Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.  </li><li>Excellent time management, communications, decision making, presentation, human relations and organization skills.  </li><li>Able to resolve problems in a timely manner.  </li><li>Ability to communicate technical information and ideas so others will understand.  </li><li>Excellent all round knowledge of cloud technologies, IT operations, project management operations.  </li><li>Ability to adapt to a rapidly changing environment. </li><li>Adept at handling shifting priorities and ambiguity. </li><li>Enterprise level use of MS Office suite and knowledge of other project management tools (JIRA, Confluence, Trello etc) </li></ul></ul><h3>Experience </h3><ul><ul><li>(essential) 7+ years project management experience in scoping, planning, leading and monitoring large scale, complex technical projects from initiation through delivery preferably in managed services or hosting. </li><li>(essential) 5+ years working on technology projects including one or more of the following: </li><li>Virtualisation technologies / cloud platforms. </li><li>Application / platform migration. </li><li>Data / storage / network migration and/or management. </li><li>(desired) previous experience of directly managing other PMs / technical resources </li></ul></ul>

Gurugram

Senior Engagement/Project Manager - IN (Professional Services)

<b>Job Title: Customer Success Associate - IN</b> Shift : India third Shift ( 6:30 pm IST to 3:30am IST) Cloud knowledge is mandatory <b>JOB DESCRIPTION:</b>Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests.  Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group.Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience.Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure.  They ensure that their customers technical, administration and specialist support needs are met.   <b>JOB REQUIREMENTS:</b><b><i>Key Accountabilities</i></b>·            Monitor inbound customer ticket requests and route appropriately ·            Respond directly to customer information requests for specific task responsibilities·            Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt·            Proactively take ownership and work tickets·            Identify common/recurring operational issues in support queues and support customer to resolution·            Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change·            Escalates support requests (phone/ticket) according to escalation procedures  ·            Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales·            Responsible for adhering to company security policies and procedure as directed.·            Utilizing business knowledge, networks and commercial acumen to see tickets through to completion <b><i>Key Performance Indicators </i></b>·       Ticket workload completed·       Customer satisfaction.  Based on NPS Ticket score  ·       Performance accuracy measures·       Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores·       Engagement of every customer within their customer base ·       Ticket and workload management    <b>PERSON SPECIFICATION: </b> Tenacious problem solver, will own issues until full resolutionExcellent communication skills, both written and verbal with great attention to detailStrong rapport and relationship building skills with both internal departments and external customersStrong level of business awareness and commercial acumen with solid understanding of financial terminologyStrong organizational, time management and prioritization skillsAble to take a creative approach to situations and problem solvingA minimum of 3 years experience in a Service Delivery / Account Management roleA minimum of 3 years experience in the IT industry or holds a good understanding of Internet TechnologiesUnderstanding of IT industry working practices / methodologies – ITIL foundation certification desirable but not essential  <b>POLICY COMPLIANCE:</b>Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Customer Success Associate -IN (R-21781)

About the Role:We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. We are looking for a Senior Intelligence Engineer with experience in GCP cloud who is passionate about helping customers build AI/ML solutions at scale. Being an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a delivery team, helping to enable innovation by creating state of the art Machine Learning solutions that align to business goals.   This role includes responsibilities as a hands-on Machine Learning engineer on customer engagements.  The qualified Senior Intelligence Engineer will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate &amp; mobilize resources, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated, driven, collaborative, passionate about machine learning, and want to have a direct positive impact on our customer's business. Strong communication skills and emotional intelligence are also needed to help develop a team that works with you.  <b>Work Location: Remote</b> <h3>Key Responsibilities</h3><ul><ul><li>Design machine learning solutions and execute machine learning projects end to end from proof-of-concept stage to deployment in production using cloud native technologies and state of the art machine learning       models.  </li><li>Be technically focused but work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed. </li><li>Be responsible for all phases of the project from problem definition, data annotation, model development, model deployment to end user documentation/training.  </li><li>Design the architecture of ML solutions on GCP cloud platforms including MLOPs. </li><li>Stay abreast of the latest developments. Read the latest published machine learning research and adapt the models to solve customer’s problems.  </li><li>Establish credibility by demonstrating technical excellence and delivering value through solutions you build.  Develop strong relationships with our customers. </li></ul></ul><h3>Qualifications</h3><ul><ul><li>Masters with 8+ years of experience or PhD with 4+ years of experience in Machine Learning, Natural Language Processing (NLP) and Deep Learning. </li><li>Minimum 5+ years of experience architecting and building Machine Learning solutions. </li><li>Minimum 5+ years of experience with GCP cloud.</li><li>Experience building ML models and strong knowledge of ML techniques is required.  </li><li>Experience with hugging face, TensorFlow/pytorch, transformer architectures, prompt engineering, agentic systems, LLMs. </li><li>Strong coding experience in Python and architectural patterns like microservices. </li><li>Solid understanding of agile methodologies and experience in planning machine learning projects from inception to production deployment.  </li><li>Strong problem-solving skills and the ability to lead a team on “what’s next” when encountering a technical issue in a machine learning project. </li><li>Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences</li></ul></ul><h3>Travel</h3><ul><ul><li>Travel as per business requirements</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>Candidate must be legally able to work for any employer in the US</li><li>This role is not sponsorship eligible</li></ul></ul>$126,000 - $203,000 a year#LI-RL1#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Canada

Senior Artificial Intelligence Engineer - GCP - (Canada Remote)

About the Role:We are looking for a seasoned Machine Learning Operations (MLOPs) Architect to build, and optimize ML inference platform. The role demands an individual with significant expertise in Machine Learning engineering and infrastructure, with an emphasis on building Machine Learning inference systems. Proven experience in building and scaling ML inference platforms in a production environment is crucial. This remote position calls for exceptional communication skills and a knack for independently tackling complex challenges with innovative solutions.<h3>What you will be doing:</h3><ul><ul><li>Architect and optimize our existing data infrastructure to support cutting-edge machine learning and deep learning models.</li><li>Collaborate closely with cross-functional teams to translate business objectives into robust engineering solutions.</li><li>Own the end-to-end development and operation of high-performance, cost-effective inference systems for a diverse range of models, including state-of-the-art LLMs.</li><li>Provide technical leadership and mentorship to foster a high-performing engineering team.</li></ul></ul><h3>Requirements:</h3><ul><ul><li>Proven track record in designing and implementing cost-effective and scalable ML inference systems. </li><li>Hands-on experience with leading deep learning frameworks such as TensorFlow, Pytorch, HuggingFace, Langchain, etc.</li><li>Solid foundation in machine learning algorithms, natural language processing, and statistical modeling. </li><li>Strong grasp of fundamental computer science concepts including algorithms, distributed systems, data structures, and database management. </li><li>Ability to tackle complex challenges and devise effective solutions. Use critical thinking to approach problems from various angles and propose innovative solutions.</li><li>Worked effectively in a remote setting, maintaining strong written and verbal communication skills. Collaborate with team members and stakeholders, ensuring clear understanding of technical requirements and project goals.</li><li>Expertise in public cloud services, particularly in GCP and Vertex AI.</li></ul></ul><h3>Must have:</h3><ul><ul><li>Proven experience in building and scaling Agentic AI systems in a production environment.</li><li>In-depth understanding of LLM architectures, parameter scaling, and deployment trade-offs.</li><li>Technical degree: Bachelor's degree in Computer Science with a minimum of 10+ years of relevant industry experience, or </li><li>A Master's degree in Computer Science with at least 8+ years of relevant industry experience. </li><li>A specialization in Machine Learning is preferred. </li></ul></ul><h3>Travel</h3><ul><ul><li>Travel as needed per business requirements</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>This role is not sponsorship eligible</li><li>Candidates need to be legally able to work in the US for any employers</li></ul></ul>$138,000 - $224,000 a year#LI-RL1#LI-Remote#Rackspace#LI-Rackspace<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Machine Learning Operations (MLOPs) Architect - GCP - (Canada)

<b>Job Title: </b>.NET Application Architect<b>Minimum Experience:</b> 12+ years<b>Locations:</b> India – Remote<b>Shift: </b>Night Shift <b>About Rackspace</b>Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. And we’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. <b>Technical skills</b>You will have 12+ Yrs experience in architecting modern applications with an understanding of agile/scrum, Configuration Management, Infrastructure Automation. In addition, you will have the following technical skills:Hands on architecting, designing or developing applications on Azure (certification is a plus)Good experience in at least one backend technology like .Net Core.If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.You will be working in a dynamic environment and encouraged to come up with innovative solutions, putting our customers at the heart of every decision. As an application architect you will –Develop solution architecture, assess and recommend the best of breed technology solutions to address client needsHands on experience with microservices, serverless, API first, event driven and 12 factor app architectures  <b>Must have skills:</b>A skilled Application Architect with deep expertise in C# and .NET to lead the migration <a href="http://of.net/" rel="noopener noreferrer nofollow ugc" target="_blank">of.Net</a> plugins and supporting libraries from .NET Framework 4.8 to .NET Standard 2.0 or .NET 8.Architect and oversee the migration of C# projects to .NET Standard 2.0 or .NET 8.Lead the migration of plugins and supporting libraries in dependency order.Ensure shared libraries maintain compatibility with .NET Standard 2.0.Resolve compatibility issues with third-party NuGet packages.Guide the team through the software development lifecycle (SDLC).Establish and enforce best practices for security, coding standards, and documentation.Coordinate with engineering teams for thorough unit and integration testing.Provide architectural guidance and technical leadership throughout the project.Highlight any technical challenges or risks.<b>Qualifications:</b>Extensive experience in C# and .NET Framework, with a focus on architectural roles. Proven track record of migrating large-scale applications to .NET Standard 2.0 or .NET 8.Exceptional leadership and communication skills, with the ability to mentor and guide engineering teams.Strong analytical skills and a proactive approach to problem-solving. <b>Good to have skills:</b>Experience being part of a team that practices CI/CD automationShould be capable to maintain existing customers product or create and new products  <b>Other skills</b>Degree in computer science (preferred) or other technology/engineering subjectGood stakeholder management skills - able to shape architecture deliverables working with customer stakeholders, product owners, and developersGood communication skills - both verbal and written. Can present concepts in authoritative and clear manner to customers (both technical and non-technical audience) through white boarding, presentations and proposalsCreative problem solver, will own issues until full resolutionEffective with time management and expectation management (for deliverables)Good team player who is keen to share knowledge as well as to listen and learn from othersWillingness to learn and a quick learner.           <b>Educational Requirements</b>Degree in computer science (preferred) or other technology/engineering subject

Cloud .NET Application Architect-(India Night Shift)

<b>Job Profile : Data Engineer -I/II - IN  (Operations/ Support)</b><b>Work Timings</b> : 24x7 (IST)<b>Work Location :</b> Remote<h3>Job Description Summary</h3><ul><ul><li>The Data engineer is responsible for managing and operating upon Tableau, <b>Tableau </b>bridge server, <b>Databricks</b>, Dbt, <b>SQL</b>, SSRS, SSIS, <b>AWS</b> DWS, AWS APP Flow, PowerBI. The engineer will work closely with the customer and team lead   to manage and operate cloud data platform.</li></ul></ul><h3>JOB COMPLEXITY:</h3><ul><ul><li>This role requires extensive   problem solving skills and the ability to research an issue, determine the   root cause, and implement the resolution; research of various sources such as   Databricks/AWS/Tableau documentation that may be required to identify and   resolve issues. Must have the ability to prioritize issues and multi-task.</li></ul></ul><h3>EXPERIENCE/EDUCATION:</h3><ul><ul><li>Requires a Bachelor’s degree in   computer science or other related field plus 2-4 years of hands-on experience   in configuring and managing Tableau/Databricks and SQL based data analytics   solution.  Experience with Tableau/Databricks and SQL Datawarehouse   environment is desired.</li></ul></ul><h3>Knowledge/ Skills</h3><ul><ul><li>Good hands on Tableau, Tableau bridge server, Databricks, SSRS/ SSIS, AWS DWS, AWS APP Flow, PowerBI.</li><li>Ability to read and write sql and stored procedures.</li><li>Experience on AWS.</li><li>Good hands on experience in configuring, managing and troubleshooting along with general analytical and problem solving skills.</li><li>Excellent written and verbal communication skills.</li><li>Ability to communicate technical info and ideas so others will understand.</li><li>Ability to successfully work and promote inclusiveness in small groups. </li></ul></ul><h3>Job Responsibilities</h3><ul><ul><li>Troubleshooting incident/problem, includes collecting logs, cross-checking against known issues, investigate common root causes (for example failed batches, infra related items such as connectivity to source, network issues etc.) </li><li>Knowledge Management: Create/update runbooks as needed / Entitlements  </li><li>Governance: Watch all the configuration changes to batches and infrastructure (cloud platform) along with mapping it with proper documentation and aligning resources.</li><li>Communication: Lead and act as a POC for customer from off-site, handling communication, escalation, isolating issues and coordinating with off-site resources while level setting expectation across stakeholders</li><li>Change Management: Align resources for on-demand changes and coordinate with stakeholders as required</li><li>Request Management: Handle user requests – if the request is not runbook-based create a new KB or update runbook accordingly</li><li>Incident Management and Problem Management, Root cause Analysis, coming up with preventive measures and recommendations such as enhancing monitoring or systematic changes as needed.</li></ul></ul>

Data Engineer I/II - IN (Databricks) (Operations/ Support)

<i>To be considered for this role, please upload a resume/CV in English.</i>We are looking for a fluent bilingual <b>Corporate Counsel</b> to join our Legal team in Mexico.Rackspace Technology is looking for an experienced, talented and motivated Corporate Counsel in Mexico City, to provide commercial transactions support to the global (Americas, EMEA &amp; APAC) supply chain business unit. This position will report into the Global Legal Team based in the US, and will work closely with the supply chain and other internal client business units across all regions. This role will give the successful candidate an opportunity to join a collaborative and dynamic team, working on some of Rackspace Technology’s most critical supply chain relationships and strategic commercial arrangements across the globe, driving and enabling Rackspace Technology’s multi-billion dollar technology business.<h3>Key Accountabilities</h3><ul><ul><li>Acting as a legal business partner and valued legal advisor to the global supply chain business unit, and to their client business units.</li><li>Structuring, drafting and revising standard supply chain policy and templates for legal best practices, providing strategic legal guidance and training to the global supply chain business unit, and developing and improving legal operations for supply chain contracting including industry-leading self-service legal resources.</li><li>Providing legal account management and advice in relation to Rackspace Technology’s key business partnerships within the supply chain area.</li><li>Leading legal review and negotiation of complex supply chain contracts.</li><li>Advising on supply chain legal compliance and governance (including privacy/data protection, export control, and anti-corruption), working closely with the Global Compliance team and internal business units.</li><li>Assisting with pre-litigation disputes, and working with the Global Litigation team in relation to litigation, in the supply chain area.</li><li>Providing support, due diligence, and integration advice for M&amp;A transactions involving supply chain issues.</li></ul></ul><h3>Key Requirements</h3><ul><ul><li>JD degree (or international equivalent law degree), excellent academic background, and an active license to practice law in Mexico.</li><li>3-7 years’ relevant post qualification legal experience, and in-house experience preferred (preferably within a similarly sized global technology company).</li><li>Background and experience in all matters referred to in the Key Accountabilities section.</li><li>Proactive and effective communicator with clients and colleagues, including excellent listening skills.</li><li>Proven team player and collaborator, with the ability to work with colleagues to deliver exceptional results.</li><li>Flexible approach, with proven global perspective.</li><li>Ability to simplify, problem solve (including the ability to work with ambiguous situations), multitask and work effectively against deadlines.</li><li>Ability to work autonomously with appropriate escalation to management.</li><li>Excellent commercial and strategic business judgment.</li><li>Familiarity with and passion for technology and technology-related issues.</li><li>Ability to thrive in a fast paced, technology driven environment.</li><li>Fluency in written and verbal Spanish and English.</li></ul></ul>#LI-AW2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Corporate Counsel - Supply Chain

<b>Professional Services Project Manager</b> <b>Shift Timings:</b> 3:30 pm - 00:30 AM ISTWe are seeking a Professional Services Project Manager to lead, control and manage Professional Services projects from initiation through delivery for complex client engagements. Builds and manages the relationship with key stakeholders – customer, supplier and in Rackspace.  Maintains commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems.  Unites and provides direction to internal and external technical and non-technical teams in order to ensure that all targets and requirements are met.  Delivers results ensuring technical projects are completed on schedule and within budget. <h3>Key Responsibilities </h3><ul><ul><li>Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities.  </li><li>Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems. </li><li>Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation.  Escalates any conflicting resource requirements that may affect delivery in a timely manner. </li><li>Build and maintain a network of cross-functional technical resources within Rackspace and across and relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations. </li><li>Provide great support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike. </li><li>Effectively leads, drives and executes projects in order to achieve outcomes that meet the customer’s success criteria. </li><li>Works effectively and communicates strongly with remote teams. </li><li>Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization. </li><li>Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances. </li><li>Effectively communicates upwards to senior management and stakeholders as well as downwards to project team resources. Completes and adheres to RACI and holds people to account for their responsibilities. </li><li>Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project. </li><li>Proactively works to identify and manage project risks and issues.  Ensures appropriate response plans are developed and executed. </li><li>Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes. </li><li>Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through communication with project members.  </li><li>Prepares and presents accurate reports on project progress and problems to Rackspace and client stakeholders. </li><li>Provides guidance for and assists with the creation of proposals, RFP/RFI responses, &amp; Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies. </li></ul></ul><h3>Required Experience </h3><ul><ul><li>10+ Years of Project Management experience in successfully delivering Cloud Transformation Projects incl. DC Migrations, Applications Modernization, DevOps Transformation, and Software Development using cloud native technologies of AWS/AZURE/GCP. </li><li>Proven ability to organise and execute projects in a consistent, repeatable and reliable manner. </li><li>Technical conversational knowledge in the following areas: Data centre strategy &amp; operations, capacity, utilisation, performance backup, storage, disaster recovery, migration &amp; consolidation, Applications Modernization, IT Service Management and Service Delivery. </li><li>Excellent time management, communications, decision making, presentation, human relations and organization skills. </li><li>Able to resolve problems in a timely manner. </li><li>Ability to communicate technical information and ideas so others will understand. </li><li>General knowledge of cloud technologies, IT operations, project management operations. </li><li>Ability to adapt to a rapidly changing environment. </li><li>Adept at handling shifting priorities and ambiguity. </li><li>Project management experience scoping, planning, leading and monitoring large scale, complex technical contracts from projects initiation through delivery and transition to BAU. </li><li>Previous experience of directly managing other PMs / technical resources </li><li>PMP/Prince2/SCRUM Master/SAFe certification/training/experience </li></ul></ul><b>About Rackspace Technology</b> We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b> Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Professional Services Technical Cloud Project Manager/R-20303

<b>Job Title – Network Security Engineer-IV</b> <b>Location:</b> Remote<b>Experience:</b> 10–16 years<b>Project:</b> Cisco ASA to Palo Alto / Firepower EOL Migration<b>Job Type:</b> Full-time<h3>Role Overview:</h3><ul><ul><li>We are seeking a highly skilled L4 Network Security Engineer/ Lead Engineer to lead migration planning and execution for the EOL replacement of legacy Cisco ASA firewalls (5508,5525,5545,5555 etc.) with Cisco Firepower and Palo Alto Networks NGFWs. This role requires deep hands-on expertise as well as the ability to mentor junior engineers, drive automation efforts, and design scalable, secure migration workflows.</li></ul></ul><h3>Key Responsibilities:</h3><ul><ul><li>Lead end-to-end planning and execution of ASA to Firepower and Palo Alto migrations.</li><li>Design migration workflows, HA topology, and optimize policy conversion strategy.</li><li>Perform or oversee conversion of configurations:</li><li>ASA → Palo Alto (1410 VSYS, 1410 Single Tenant &amp; VM-Series)</li><li>ASA → Cisco Firepower with ASA Code or FTD</li><li>Design, test, and validate:</li><li>VPNs (IPSec/SSL), NAT policies,dynamic routing, IPS/IDS profiles</li><li>Collaborate with enterprise architects, operations, and product teams for successful delivery.</li><li>Strong knowledge of change/Incident management process.</li><li>Guide L3 teams in execution, review configurations and scripts.</li><li>Troubleshoot complex post-migration issues.</li><li>Track project milestones and ensure documentation compliance.</li></ul></ul><h3>Must-Have Skills:</h3><ul><ul><li>Deep hands-on knowledge in:</li><li>Cisco ASA, Cisco Firepower/FTD</li><li>Palo Alto NGFW (VSYS, Panorama,Expedition, Migration Manager)</li><li>Strong command of:</li><li>Cisco ASA- ACL, VPN setup (IPSec/SSL), AnyConnect, HA Setup, NAT, Policy Management, OS Upgrade.</li><li>Palo Alto- VPN setup (IPSec/SSL),Global protect, HA Setup, NAT, Security Policy Management, PANOS Upgrade.</li><li>Routing protocols (Static, OSPF,BGP) and switching fundamentals</li><li>Policy migration planning,zero-touch deployment models</li><li>Config conversion tools and scripting (Expedition, Python preferred)</li><li>Experience in multi-vendor firewall strategy and enterprise segmentation</li><li>Strong understanding of HA configurations, software upgrade planning, and rollback scenarios</li><li>Sound knowledge of L3 routing (Static, OSPF, BGP) and switching concepts.</li></ul></ul><h3> Soft Skills &amp; Professional Attributes:</h3><ul><ul><li>Excellent interpersonal and communication skills – able to clearly articulate ideas, processes, and technical concepts to both technical and non-technical audiences.</li><li>Strong documentation abilities – capable of creating and maintaining clear,      concise technical documentation and procedures.</li><li>Flexible, proactive, and self-driven – demonstrates initiative, reliability, and      adaptability in dynamic environments.</li></ul></ul><h3>Preferred Certifications:</h3><ul><ul><li>Cisco Certifications: CCIE Security/ CCNP Security/ CCNP R&amp;S</li><li>Palo Alto Certifications: PCNSA/PCNSE </li></ul></ul>

Network Security Engineer IV - IN

Role OverviewWe are seeking a senior engineer with strong hands-on Windows Administration background along with Azure experience to join our Cloud Platform Support &amp; Engineering Team. Experienced with support operations team as technical escalation point from offshore with driving the technical conversations with customer technical team, work along with Lead Engineer and Technical Delivery lead in a fast-paced matrix environment.<h3>Key Responsibilities</h3><ul><ul><li>Technical Leadership: Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations.</li><li>Escalation and Resolution: Act as the primary escalation point for Windows (Compute, VM’s) and Azure related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations.</li><li>Collaboration: Work seamlessly within a matrixed environment and ability to work with more than one customer, partnering with Lead Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery. </li><li>Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering skill development and operational excellence within the team.</li><li>Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership.</li><li>Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement. Experienced in working with 24X7 Environment as escalation point.</li></ul></ul><h3>Technical Expertise</h3><ul><ul><li>Windows Administration:</li><li>Manage, maintain and troubleshoot Windows Server environments across physical and virtual platforms</li><li>Maintain Windows Failover Clusters and Always On Clusters for SQL Server or other enterprise applications.</li><li>Configure, manage, and troubleshoot Microsoft IIS for hosting internal and external web applications.</li><li>Perform system upgrades, patch management, and capacity planning.</li><li>Monitor system performance and availability; implement improvements and resolve issues proactively.</li><li>Collaborate with development, security, and network teams to ensure optimal configuration and integration of systems.</li><li>Provide L3/L4-level support for infrastructure incidents and changes.  </li><li>File System Capacity &amp; CPU and Memory Performance Management. </li><li>Network connectivity troubleshooting</li><li>Proficient in diagnosing and resolving network connectivity issues in Windows environments</li><li>Experience using Windows built-in tools such as ipconfig, ping, tracert, nslookup, and netstat for troubleshooting</li><li>Ability to analyse and interpret Event Viewer logs for network-related errors</li><li>Experienced in managing and troubleshooting DNS, DHCP, TCP/IP, and proxy settings on Windows systems</li><li>Familiarity with Windows Firewall and Defender configuration for network traffic control</li><li>Knowledge of troubleshooting Ethernet, and VPN connections on Windows endpoints</li><li>Ability to identify and mitigate common issues with Windows Network Location Awareness (NLA)</li><li>Competent in using PowerShell for network diagnostics and automation</li><li>Experience troubleshooting domain join issues and Active Directory network dependencies</li><li>Patching using Cloud Native patching tools. </li><li>Virtual Machine Backup and File System recovery. </li><li>Local configuration of the Operating System (including the following roles: DHCP, DNS, Remote Desktop Services).  </li><li>Azure Cloud Services</li><li>Understanding and working knowledge on commonly used Azure IaaS, PaaS, and SaaS services (App Services, VWAN, Application Gateway, AKS, Front Door, LB, Firewall, ExpressRoute, Service Bus, Azure Cosmos DB, SQL DB, Azure Cosmos DB,      LogicApp, Storage Accounts, Function App etc)</li><li>IaC (Terraform) knowledge and hands on experience (Custom modules is a plus)</li><li>Strong background on observability implementation, alert refinements and troubleshooting skills, ability to recommend improved observability</li><li>Azure DevOps: infra pipelines using Terraform</li><li>AKS; configuration, provisioning, troubleshooting etc.</li><li>Basic knowledge of Azure Cosmos DB, SQL DB</li><li>Strong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting, with the ability to implement enhanced observability practices.</li><li>Proficient in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability.</li><li>Advanced experience with AKS: configuration, provisioning, scaling, and troubleshooting.</li><li>Monitor and manage application secret expiry for in-scope secrets, ensuring security compliance.</li><li>Coordinate vendor escalations and support requests to resolve critical issues efficiently.</li><li> Infrastructure as Code (IaC)</li><li>Advanced proficiency in Terraform, including the development of custom modules for infrastructure automation.</li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Experience: Total of 8-12 years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired)</li><li>Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers.</li><li>Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices.</li><li>Communication: Excellent verb</li></ul></ul>

Senior Engineer - Windows + Azure (Bangalore/Pune/Delhi)

Apply to Remote Forensic Cyber Security Jobs in companies remotely and near you. New Remote Forensic Cyber Security Jobs added daily.

Job Position and Company	Location	Tags	Posted
Job Opportunity : Senior BI Engineer at Rackspace	Remote Full Time Administrator
Machine Learning Operations (MLOps) Architect (GCP) at Rackspace	Remote Full Time
Machine Learning Operations (MLOps) Engineer (GCP) at Rackspace	Remote Full Time
Cloud Database Engineer IV - (MSSQL + PostgreSQL/MySQL/Oracle/NoSQL) at Rackspace	Remote Full Time
Oracle EBS Finance Functional Support Analyst V - IN at Rackspace	Remote Full Time Consultant Analyst
Rubrik Backup Engineer IV-IN at Rackspace	Remote Full Time Administrator Audit Windows
Lead Platform Enterprise Architect at Rackspace	Remote Full Time Consulting
Service Delivery Partner at Rackspace	Remote Full Time Manager Contract
Site Reliability Engineer III-IN (Ref: G) at Rackspace	Remote Full Time
Cloud - Customer Success Manager I - IN (Night Shift) Work from home - at Rackspace	Remote Full Time Manager Contract
Senior Engagement/Project Manager - IN (Professional Services) at Rackspace	Remote Full Time Manager
Customer Success Associate -IN (R-21781) at Rackspace	Remote Full Time
Senior Artificial Intelligence Engineer - GCP - (Canada Remote) at Rackspace	Remote Full Time Consulting
Machine Learning Operations (MLOPs) Architect - GCP - (Canada) at Rackspace	Remote Full Time
Cloud .NET Application Architect-(India Night Shift) at Rackspace	Remote Full Time
Data Engineer I/II - IN (Databricks) (Operations/ Support) at Rackspace	Remote Full Time
Corporate Counsel - Supply Chain at Rackspace	Remote Full Time
Professional Services Technical Cloud Project Manager/R-20303 at Rackspace	Remote Full Time Manager
Network Security Engineer IV - IN at Rackspace	Remote Full Time Manager
Senior Engineer - Windows + Azure (Bangalore/Pune/Delhi) at Rackspace	Remote Full Time Windows

Remote Forensic Cyber Security Jobs

53 Remote Forensic Cyber Security Jobs. Page 1 of 3

Subscribe to the weekly
Cyber Security Jobs Newsletter

Remote Forensic Cyber Security Jobs

All Cyber Security Jobs

Cyber Security Jobs by Category

Cyber Security Jobs by Location

Remote Forensic Cyber Security Jobs

53 Remote Forensic Cyber Security Jobs. Page 1 of 3

Subscribe to the weekly Cyber Security Jobs Newsletter

Remote Forensic Cyber Security Jobs

All Cyber Security Jobs

Cyber Security Jobs by Category

Cyber Security Jobs by Location

Subscribe to the weekly
Cyber Security Jobs Newsletter