Rackspace

<b>PRIMARY RESPONSIBILITY</b><b>:  </b>A Backup &amp; Storage Engineer is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers.  As a Backup &amp; Storage Engineer, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Engineer applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. The Engineer maintains, diagnoses, and administers a customer’s environment on various platforms.  Engineer is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment.   The Engineer creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support.    <h3>KNOWLEDGE/SKILLS/ABILITY: </h3><ul><ul><li>Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers.  </li><li>Must have experience working in enforced change and risk control environments.</li><li>Strong attention to detail, interpersonal and time-management skills. </li><li>Self-motivated; ability to maintain excellence in service with moderate supervision. Strong analytical and problem-solving skills. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. </li><li>Strong knowledge in technology troubleshooting methodologies, design, and implementation. </li><li>Able to resolve problems in an efficient and timely manner. Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion. </li><li>Expert knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms. Expert knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems</li><li>Strong working knowledge of Networking, Fiber Channel concepts, and technologies.</li><li>Hands on experience of a combination within Pure[JG1] , <b>Rubrik</b>, Dell pPowersStore / pPower sScale, Qumulo and Brocade Fiber Channel Switches required.  </li><li>Experience in Dell Insight IQ, SyncIQ, Rubrik Security Cloud, </li><li>Expert knowledge of Storage &amp; Backup methodologies.  </li><li>Excellent time management [JG2] and organizational skills. </li><li>Able to work well under pressure and under stressful situations while supporting customers. </li><li>Ability to provide FANATICAL support.</li></ul></ul><h3>JOB COMPLEXITY:  </h3><ul><ul><li>Accountable in overseeing team achieve/maintain team level KPIs and Queue health.</li><li>Work on technical tickets, follows pre-defined processes to plan and execute technical change as requested by customers. Responds to queries from customers regarding performance, process and recommendations based on Rackspace best practices.</li><li>Coach team members on developing necessary technical skills that get results.</li><li>Builds new storage configurations via software installation, LUN/Volume provisioning for new requests or expansion requests, host zoning and registration, quality control, and ticket consolidation. Decommission storage devices. Performs host un-zoning and de-registration, and server clean up.</li><li>Experience with provisioning and end-to-end troubleshooting with NAS protocols SMB 2, 3.x., NFS v3, v4.</li><li>Experience in provisioning and end-to-end troubleshooting with Windows DFS and Active Directory.</li><li>Performs troubleshooting for host end-to-end connectivity, host-side storage software, and storage component failures.</li><li>Work remotely with data center engineers for hardware troubleshooting as well as shelf adds, node adds and other peripheral upgrades.</li><li>Work remotely with Network Security Engineers including performance, troubleshooting and new deployments concerning VLAN, VLAN tagging, trunking, VPN, firewall rules and configurations.</li><li>Escalates critical component failures to engineers. Answers general configuration questions, audits environments, and performs quality control as part of storage fleet management.  Provides performance statistics reporting, software reporting, and storage reporting to meet requests by customers and Rackspace leaders. </li><li><b>Workwith Customers/Account Teams, Vendors to schedule maintenance activities including storage OS upgrades, data migrations and storage hardware upgrades</b></li><li>Audits Array and CORE logs, performance, utilization, and validates data accuracy in Rackspace records. Also audits reference tools such as, Wiki, SharePoint, RSS feed, etc.</li><li>Assists with scheduling and working host-side maintenances including, quality control, HBAs, Re-kicks, LUN expansions and migrations, Cab migrations, and migration cutovers.  Upgrades software, firmware, and drivers, and performs regular system health checks.</li><li>Makes recommendations for process and procedure improvements. </li><li>Consistent regular interaction with both internal and external customers as well as account managers and management. </li><li>Resolve escalated customer issues and manage escalations further to internal support. </li><li><b>Primary Block Storage Administrator</b> - Pure Storage Performance monitoring, PowerStore 5000T and 1200T Performance Monitoring,<b> Qumulo</b>, and configuration of all the preceding.</li><li><b>SAN Monitor and Configuration</b> - Brocade / Broadcom Storage Area Network Director Switch Fabric Zoning and performance monitoring.</li><li><b>Network Attached Storage</b> - Qumulo SMB Performance and Replication monitoring, Isilon /          PowerScale Performance &amp; Replication.</li><li> VMware virtual machine deployment from template or ISO via Python GUI and PowerShell script     using an Excel file for configuration information. Operating System hardening is performed as part of the build.</li><li> VMware virtual machine build auditing using the same Python GUI and separate PowerShell script</li><li><b>Backup administration</b> - <b>Rubrik</b> Daily Failed Jobs and Errors Investigate and resolve.</li></ul></ul><h3>KEY ACCOUNTABILITIES:</h3><ul><ul><li>To provide the highest level of Storage &amp; Backup Technical support</li><li>Create and maintain customer loyalty by serving customers above and beyond their expectations.</li><li>Take ownership of issues until resolution.</li><li>Responsible for solving customer's technical issues.</li><li>Support customers primarily via phone and tickets</li></ul></ul><h3>EXPERIENCE/EDUCATION:  </h3><ul><ul><li>Minimum 15 years Storage and Fiber Channel switch experience gained in role with Pure, Cohesity, Dell power store / power scale, Qumulo. experience preferred.   </li><li>BE/B Tech </li><li>Must have Storage (<b>Pure, Cohesity, Dell power store / power scale, Qumulo</b>.) related valid certifications.</li><li>At the hiring manager’s discretion, additional relevant experience may substitute for the degree requirements.</li><li><b>Health Care Storage and Backup Administration preferred </b></li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

India

Gurugram

Storage and Backup Engineer V - R-22196

<b>POSITION OVERVIEW</b>: Responsible for assigned international indirect tax compliance, tax account reconciliations, and tax research to ensure accurate and timely filing of returns.  <h3>PRIMARY RESPONSIBILITIES:  </h3><ul><ul><li>Assist with preparation of indirect tax compliance including Value Added Tax (VAT), Goods and Services Tax (GST), and other indirect tax for various countries in Europe, Middle East and Asia regions.</li><li>Assist with indirect tax audits as needed. </li><li>Supporting the international tax manager in meeting local statutory requirements, including monthly tasks involving tax journal entries and accounts</li><li>Coordination with Tax Manager in Zurich for indirect tax matters as well as external advisors.  </li><li>Collection of data needed for indirect tax compliance from Oracle, Vertex, and Hyperion.</li><li>Calculate monthly and/or quarterly journal entry postings and upload into Oracle.</li><li>Prepare quarterly account reconciliations.</li><li>Performing required internal controls and take ownership of controls as needed</li><li>Develop knowledge of applicable tax laws and regulations.</li><li>Work with AP, AR, Direct Tax Reporting team, and Accounting to ensure tax compliance through the provision of process documents.</li><li>Perform tax research and analysis and prepare written documentation to support tax positions taken.</li><li>Implement and document tax compliance processes and improvements.</li></ul></ul><h3>KNOWLEDGE / SKILLS / ABILITY:  </h3><ul><ul><li>Intermediate knowledge and understanding of accounting and tax.  </li><li>General knowledge of finance, financial planning, accounting, and tax areas of a business. </li><li>General knowledge of US Gaap and IFRS reporting requirements preferred. </li><li>Detailed knowledge of the proper method for documenting tax and accounting calculations and preparing supporting workpapers.</li><li>Excellent communication, time management, and organizational skills.  </li><li>Excellent computer skills in MS Office (Excel/Word/Outlook) and accounting software.</li><li>Strong ability to communicate financial information and ideas both verbally and written so others can comprehend.</li><li>Ability to successfully work with other departments in the company and with teams outside India.</li><li>Ability to analyze large data sets. </li><li>Ability to adapt, learn, and apply professional concepts.  </li><li>Ability to work under pressure and adapt to change in order to meet deadlines. </li><li>Demonstrated ability to provide FANATICAL support.</li></ul></ul><h3>JOB COMPLEXITY</h3><ul><ul><li>Works on problems of a moderate score where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Prepares tax returns (e.g., State, Local, Income, Indirect etc.).  Prepares statistical and financial reports, on a regular assigned basis.  Prepares and analyzes tax records and reports.  Maintains company tax records and files.  Keeps current on tax laws and regulations.  </li></ul></ul><h3>EXPERIENCE/EDUCATION:  </h3><ul><ul><li>High school diploma or equivalent required.  Bachelor's degree in Accounting, Finance or related discipline required. Master’s degree in Tax or Accounting preferred.  Typically 3 years professional accounting experience.  Indirect tax compliance experience (VAT, GST, etc.) required.    Other international tax experience preferred.</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Opportunity : Senior Tax Accountant

<b>Responsibilities:</b><b>System Administration &amp; Maintenance:</b> Install, configure, and maintain HPC clusters (hardware, software, operating systems), perform regular updates/patching, manage user accounts and permissions, and troubleshoot/resolve hardware or software issues.<b>Performance &amp; Optimization:</b> Monitor and analyse system and application performance, identify bottlenecks, implement tuning solutions, and profile workloads to improve efficiency.<b>Cluster &amp; Resource Management:</b> Manage and optimize job scheduling, resource allocation, and cluster operations using tools such as Slurm, LSF, Bright Cluster Manager / <b>Base Command Manager</b>, OpenHPC, and Warewulf.<b>Networking &amp; Interconnects:</b> Configure, manage, and tune Linux networking (TCP/IP, DNS, routing) and high-speed HPC interconnects (InfiniBand, Ethernet) to ensure low-latency, high-bandwidth communication.<b>Storage &amp; Data Management:</b> Implement and maintain large-scale storage and parallel file systems (Lustre, Ceph, GPFS), ensure data integrity, manage backups, and support disaster recovery.<b>Security &amp; Authentication:</b> Implement security controls, ensure compliance with policies, and manage authentication and directory services such as LDAP and Active Directory.<b>DevOps &amp; Automation:</b> Use configuration management and DevOps practices (Ansible, Terraform, Jenkins, Git) to automate deployments, application packaging (RPM/DEB), and system configurations.<b>User Support &amp; Collaboration:</b> Provide technical support, documentation, and training to researchers; collaborate with scientists,      HPC architects, and engineers to align infrastructure with research needs.<b>Planning  &amp; Innovation:</b> Contribute to the design and planning of HPC infrastructure upgrades, evaluate and recommend hardware/software solutions, and explore cloud-based HPC solutions where applicable.<h3>Qualifications:</h3><ul><ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field (equivalent experience may substitute for degree).</li><li>Minimum of 10 years of systems experience, including at least 5 years working specifically with HPC.</li><li>Strong knowledge of Linux operating systems (e.g., Rocky Linux, Ubuntu) with a fundamental understanding of Linux internals, system administration, and performance tuning.</li><li>Experience building and managing RPM and DEB packages.</li><li>Experience with cluster management tools such as Bright Cluster Manager, OpenHPC stack, or Warewulf.</li><li>Proficiency with job schedulers and resource managers such as Slurm and LSF.</li><li>Strong understanding of Linux networking (e.g., TCP/IP, DNS, routing) and HPC interconnects (e.g., InfiniBand, Ethernet) including performance tuning.</li><li>Knowledge of parallel file systems such as Lustre, Ceph, or GPFS.</li><li>Working knowledge of Linux authentication and directory services such as LDAP and Active Directory.</li><li>Proficiency in scripting languages (e.g., Python, Bash, R) and familiarity with MPI libraries for parallel and distributed computing (nice to have).</li><li>Strong experience with DevOps and configuration management tools, including Ansible, Terraform, Jenkins, and Git.</li><li>Knowledge of HPC in cloud environments (e.g., AWS, Azure, GCP HPC offerings) is a plus.</li><li>Strong knowledge of Linux security, compliance standards, and data protection best practices.</li><li>Excellent communication, interpersonal, and problem-solving skills.</li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Systems Engineer HPC - R-21841

Rackspace is seeking a dynamic and strategic <b>Customer Reference Manager</b> to lead high-impact customer success marketing initiatives aligned with business priorities. In this role, you’ll be responsible for identifying, cultivating, and showcasing referenceable customer success stories that elevate Rackspace’s brand, build trust with prospects, and drive growth. You’ll collaborate closely with account teams and cross-functional stakeholders to deepen relationships with strategic customers, amplify their voices, and deliver compelling assets that highlight Rackspace’s value.<b>Rackers:</b>  Valued members of a winning team. Our employees, affectionately called “Rackers,” are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes, and Fortune.  They embody our Core Values, demonstrating that Fanatical Experience is:<b>•Excellence-</b> We are an accountable, disciplined, high-performing company with proven results.<b>•Customer-driven-</b> We are proactive, collaborative, and committed to success for our customers.<b>•Expertise-</b> Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.<b>•Agility-</b> We adopt new technologies and evolve services to meet customers where they are in their journey.<b>•Compassion-</b> We’re one team doing the right thing for our customers, communities, and each other. <b>Work Location:</b> US Remote &amp; MX remote in approved states listed above<b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a><b>Information on </b><a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>benefits</b></a><b>offered is here</b>.<h3>Key Responsibilities:</h3><ul><ul><li>Leverages experience and understanding of Cloud and AI to communicate the appropriate level of technical richness throughout the customer story.</li><li>Develop and execute customer reference programs that align with business goals and marketing strategies.</li><li>Works cross-functionally with various global internal teams to market and highlight customer success assets at both tactical (i.e., sales references, partner MSP Audits) and strategic levels (i.e., AR/PR opportunities).</li><li>Interviews, builds, and maintains in–depth customer profiles and contacts.</li><li>Recruit and manage high-touch reference relationships with strategic customers.</li><li>Collaborate with sales, marketing, and support teams to identify and nurture referenceable customers.</li><li>Create and promote customer success assets, including case studies, videos, webinars, and testimonials.</li><li>Ensure technical accuracy and relevance in storytelling, especially in cloud and IT domains.</li><li>Drive external distribution of customer success stories across digital, PR, AR, and sales channels.</li><li>Report on program metrics, customer engagement, and progress against goals.</li><li>Assists in the creation of key assets/vehicles used to tell the customer story (i.e., Case studies, webinars, videos, etc.).</li><li>Recruits and manages high-touch reference relationships. </li><li>Manages reference request fulfillment and tracks reference activity and outcomes in a centralized location.</li><li>Maintain detailed customer profiles and contact records to support ongoing engagement. </li><li>Foster long-term, mutually beneficial relationships with customers to support advocacy and loyalty. </li><li>Drives development, promotion, and broad-based external distribution of customer success assets.</li><li>Assist with broader content marketing initiatives, approximately 20% of the role (as needed).</li></ul></ul><h3>Qualifications:</h3><ul><ul><li><b>Required Knowledge, Skills, and Abilities (KSA’s):   </b> </li><li>Experience with customer reference or customer advocacy programs and marketing communications. </li><li>Comfortable conducting interviews and synthesizing customer insights into compelling narratives. </li><li>Understanding of the sales process, decision-making dynamics, and customer influence points. </li><li>Exceptional written and verbal communication skills. </li><li>Proven ability to build and maintain strong relationships with internal teams and external customers. </li><li>Technical fluency in Cloud and AI.</li><li>Strong project management and organizational skills with attention to detail. </li><li>Ability to manage multiple projects across global teams under tight deadlines. </li><li>Proficiency in Microsoft Office Suite and CRM/database tools. </li><li>🎓 Required Experience</li><li>Bachelor’s degree or equivalent experience.</li><li>5–8 years of experience in sales, marketing communications, or customer advocacy—preferably in the high-tech industry.</li><li>Prior experience in a customer-facing role.</li><li>Demonstrated success in designing and executing marketing campaigns.</li><li>Experience writing case studies or whitepapers is highly desirable.</li><li>🌟Standout Qualities</li><li>A highly motivated, energetic, and positive team player.</li><li>A strategic thinker with a passion for storytelling and customer advocacy.</li><li>A self-starter who thrives in a fast-paced, collaborative environment.</li><li>A global mindset with the ability to manage relationships and processes across regions.</li><li>A coach and mentor who uplifts others and promotes inclusivity.</li></ul></ul>$74,000 - $158,300 a yearOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $<i>74,000</i>/year in our lowest geographic market up to $<i>158,300</i>/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.”#LI-ISGA#LI-US-Remote##LI-MX-Remote"Remote postings are limited to candidates residing within the country specified in the posting location"<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Reference Manager

<b>Job Summary</b>The VMware Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. The engineer is responsible for managing, configuring, and optimizing VMware virtual infrastructure to ensure high availability, security, and performance of enterprise systems for internal and external customers on multiple platforms. This role involves deploying and maintaining virtual machines, managing vSphere environments, performing upgrades, troubleshooting issues, and supporting disaster recovery initiatives. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. <h3>Career Level Summary</h3><ul><ul><li>Independently manages VMware      environments, handles performance tuning, participates in      migrations/upgrades, and coordinates with cross-functional teams.</li><li>Scheduling the VMware maintenance      activities as per agreed customer window.</li><li>Working on tickets and customer calls      to troubleshoot the issue and resolution.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Being a team member for      Vmware Cloud Engineer; resolving customer issues, working in collaboration      with partners across the business, as required.</li><li>Install, configure, and      maintain VMware vSphere, ESXi hosts, and vCenter Server environments.</li><li>Working on VMware Cloud      Foundation and VMware NSX environment for patching and troubleshooting      scenarios.</li><li>Monitor virtual      infrastructure performance, capacity, and availability using VMware native      tools and third-party monitoring solutions.</li><li>Manage VM provisioning,      migration (vMotion), cloning, snapshots, and storage configurations.</li><li>Apply patches, updates, and      security hardening to VMware infrastructure.</li><li>Troubleshoot      virtualization-related issues, working with cross-functional teams for      resolution.</li><li>Implement disaster recovery      solutions for virtualized environments (e.g., Zerto, VCDA, Site Recovery      Manager).</li><li>Maintain documentation of      VMware configurations, standard operating procedures.</li><li>Ensure compliance with IT      security policies, licensing requirements, and industry best practices.</li><li>Support integration with      SAN/NAS storage systems, networking, and cloud-based virtualization      solutions.</li><li>Collaborate with Account      Managers and Lead Techs to provide fanatical customer support </li><li>Collaborate and share      knowledge with other Engineers on the support floor</li></ul></ul><h3>Required Skills &amp; Knowledge</h3><ul><ul><li>3–5 years of hands-on experience on VMware administration.</li><li>Strong knowledge of VMware vSphere, ESXi, vCenter, vSAN, and      related technologies.</li><li>Hands on experience with VMware Cloud Foundation, VMware NSX      and Zerto will be an added advantage.</li><li>Exposure to monitoring and reporting platforms (Aria Operations)</li><li>Familiarity with Windows Server and/or Linux operating systems      in virtualized environments.</li><li>Understanding of networking concepts (VLANs, Port Group      Creation, virtual switches, NIC teaming).</li><li>Experience in performance tuning, capacity planning, and      resource optimization.</li><li>Good knowledge and      understanding of fiber channel SANS, NFS and vSAN</li><li>Good working knowledge and      understanding of HP/DELL Server hardware platforms.</li><li>Good understanding and knowledge/troubleshooting      of Disaster Recovery technologies (e.g. ZERTO, VCDA, SRM).</li><li>Strong troubleshooting skills and ability to handle multiple tasks and prioritize      work.</li><li>Excellent communication and documentation skills.</li></ul></ul><h3>Experience / Education</h3><ul><ul><li>3-5 years related technical experience in administration with VMWare, including a minimum of 2 years’ experience equivalent to a VMware Cloud Engineer.</li><li>Experience with Vmware administration, vSphere life cycle management, disaster recovery tools.</li><li>Bachelor’s degree in computer science, Information Technology, or equivalent work experience </li></ul></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Opportunity : VMware Cloud Engineer II

<b>About the Role</b>Technical Support Manager with a strong background in Rubrik technologies to lead a high-performing team delivering FANATICAL support. This role requires a proven leader who can mentor, motivate, and strategically guide a Rubrik-focused support team, while driving process improvements and customer success globally. The manager will act as a bridge between technical delivery and business outcomes, ensuring customer escalations are handled with expertise and professionalism.<h3>Key Responsibilities</h3><ul><ul><li>Build, lead, and mentor a motivated team specialising in Rubrik backup, recovery,      and cyber-resiliency solutions.</li><li>Manage customer escalations specific to Rubrik/Backup Technology environments and      ensure timely resolution of critical incidents.</li><li>Partner  with global stakeholders (CSMs, LE, Account Management) to align Rubrik      service delivery with business outcomes.</li><li>Drive process optimisation and workflow improvements in backup support      operations.</li><li>Encourage leadership development within the Rubrik/Backup support team.</li><li>Focus on customer experience (CSAT, NPS) as key success measures for Rubrik      engagements.</li><li>Represent the Rubrik function with other global technical teams including FLR,      Infrastructure Services, OS-Windows, Maintenance, and Productivity.</li><li>Lead strategic programs focused on Rubrik scalability, optimisation, and efficiency.</li><li>Provide strategic direction (12–18 months outlook) on Rubrik/Backup support      operations and customer engagement.</li><li>Manage and optimise an enterprise Rubrik support budget.</li></ul></ul><h3>Knowledge, Skills &amp; Abilities</h3><ul><ul><li>Strong working knowledge of Rubrik platform administration, backup/recovery      workflows, and cyber-resiliency practices.</li><li>Familiarity with Rubrik integrations (VMware, Cloud, SaaS workloads).</li><li>Excellent problem-solving and incident management skills in Rubrik environments.</li><li>Strong stakeholder management with the ability to influence and collaborate  across functions.</li><li>Excellent  organisational, leadership, and decision-making abilities.</li><li>Ability  to balance strategic Rubrik/Backup initiatives with day-to-day operational      management.</li><li>Strong communication skills with the ability to explain Rubrik technical concepts      to both technical and non-technical audiences.</li></ul></ul><h3>Experience and Education</h3><ul><ul><li>15 years of professional experience, out of which 5–7 years of people management experience in a technology-based, service-oriented industry.</li><li>3+ years of hands-on experience managing Rubrik/Backup support operations,      escalations, or large-scale Rubrik deployments.</li><li>Demonstrated ability to consistently deliver FANATICAL support in Rubrik customer      engagements.</li><b>Education:</b><li>Bachelor’s degree in Business or Technology-related field OR</li><li>Graduation (10+2+3) with equivalent professional experience.</li><li>Preferred Certifications:</li><li>Rubrik Cyber Resiliency Specialist (RCRS).</li><li>Rubrik Certified System Administrator (RCSA).</li><li>ITIL Certification.</li><b>Supervision</b><li>Manage small to medium-sized Rubrik-focused support teams.</li><li>Provide coaching, mentoring, and serve as back-up to the Supervisor role when      required.</li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technical Support Manager (Rubrik)

As a <b>Principal Cloud Practice Architect, </b>you'llbe responsible for the strategic planning, design, and implementation of highly available, scalable, and secure network infrastructures that support business objectives. You'll be leading complex network projects, mentoring junior team members, and ensuring the entire network ecosystem is optimized for performance, security, and cost-effectiveness.  <b>Work Location; US Rackers: </b>If located near a Rackspace office, you’ll work a hybrid schedule… 2 days in the office and three days remote.  If not located near an office, you may work 100% remotely. <b>Work Location; Canadian Rackers:</b> 100% remote only from these provinces... Ontario, Quebec, British Columbia and Alberta. <b>Work Location; Mexican Rackers: </b>If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Jalisco, Nuevo Leon, Puebla, Guadalajara, or Queretaro. <b>Travel: </b>Between 20% to 25% annual travel across the United States. <b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a><b>Information on </b><a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>benefits</b></a><b> offered is here</b>.<h3>Key Responsibilities</h3><ul><ul><li>Design and develop comprehensive network architecture blueprints for on-premises, hybrid, and multi-cloud environments. </li><li>Lead the implementation and deployment of complex network solutions, including routing, switching, firewalls, and load balancing across various platforms. </li><li>Architect and manage connectivity between on-premises data centers and cloud platforms, including creating and managing complex AWS, GCP and Azure network configurations. </li><li>Ensure the network architecture adheres to the highest security standards. This includes designing and implementing secure network segmentation, access control policies, and advanced threat protection. </li><li>Continuously monitor and optimize network performance, troubleshoot complex issues, and implement solutions to ensure low latency and high throughput. </li><li>Drive the design, deployment, and management of SD-WAN solutions to optimize WAN traffic, improve application performance, and reduce operational costs. </li><li>Design and implement CDN strategies to accelerate content delivery and enhance the user experience by caching and distributing web content geographically. </li><li>Work closely with cross-functional teams, including security, cloud engineers, and application developers, to align network strategy with business goals. Provide technical guidance and mentorship to junior network professionals. </li><li>Create and maintain detailed network diagrams, design documents, and operational procedures. </li></ul></ul><h3>Qualifications</h3><ul><ul><li>Must have an associate’s degree in computer science or related field of study; we highly prefer a bachelor's degree. </li><li>Must be AWS Solutions Architect certified.   </li><li>Expert-level experience with core networking services like VPC, Subnets, Route Tables, Internet Gateway, NAT Gateway, Direct Connect, Transit Gateway, and VPC Peering. </li><li> Expert-level experience with VNet, Subnets, Route Tables, Virtual Network Gateway, ExpressRoute, Virtual WAN, and VNet Peering. </li><li>Extensive hands-on experience and expert-level knowledge of Palo Alto Networks Firewalls, including Panorama for centralized management, design, and implementation of security policies, threat prevention, and VPN solutions. </li><li>Expert-level experience with F5 BIG-IP products, including LTM (Local Traffic Manager) and GTM (Global Traffic Manager), for application delivery, load balancing, and traffic management. </li><li>Deep expertise in architecting and deploying SD-WAN solutions from leading vendors (e.g., Prisma SD-WAN, Fortinet, Cisco). Must have hands-on experience with SD-WAN design, traffic steering policies, and remote site connectivity. </li><li>Strong understanding of network security principles, including Zero Trust Architecture, network segmentation, and DDoS mitigation. Hands-on experience with security services like AWS WAF (Web Application Firewall) and Azure Firewall/Application Gateway WAF. </li><li>Proven experience in designing, configuring, and managing CDN services such as AWS CloudFront and Azure Front Door. </li><li>In-depth knowledge of networking protocols, including BGP, OSPF, and MPLS. </li><li>Expert level of communication with the English language both written and verbal. </li></ul></ul>The anticipated starting pay range is: $161,100 - $268,300.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location..#LI-MF1 #LI-remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Principal Cloud Practice Architect

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Job Position and Company	Location	Tags	Posted
Technical Support Manager (Rubrik) at Rackspace	Full Time Administrator Manager Windows
Principal Cloud Practice Architect at Rackspace	Remote Full Time Manager

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