Acronis

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for an Expert Support Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
We are looking for an experienced Expert Support Engineer to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services. The Expert Support Engineer will serve as the last line of support for our Home Office customers and will focus on troubleshooting the more complex issues escalated by other support teams. This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect. We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service. They will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments</li>
<li>Build and maintain strong relationships with customers and partners</li>
<li>Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues</li>
<li>Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices</li>
<li>Participate in developing documentation, knowledge base, and technical articles on Acronis' products</li>
<li>Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way</li>
<li>Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent English both written and verbal. Additional languages are a plus</li>
<li>2+ years of experience in a L2-L3 technical support or system administrator role</li>
<li>Good technical expertise in:
<ul>
<li>Windows Server - analyzing various Windows and application logs (experience with troubleshooting tools like Procmon and Process Explorer is a plus)</li>
<li>Networking - packet, performance, routing, connectivity analysis, and troubleshooting skills (experience with network tools like Wireshark, tcpdump, and iperf is a plus)</li>
<li>Virtualization - advanced user of virtualization solutions such as VMware ESXi, Microsoft Hyper-V, and KVM</li>
</ul>
</li>
<li>Good communication skills and customer service focus</li>
<li>Passion for troubleshooting</li>
</ul>
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-CW1

PLEASE SUBMIT YOUR RESUME IN ENGLISH

São Paulo

Expert Support Engineer - Home Cloud Products

ION Group

The Role:KYC6, a division of ION Analytics, is a trusted and independent provider of global intelligence for Anti-Money Laundering (AML), Anti-Corruption and Cyber Security professionals. We own and maintain a database of actionable data from 240+ countries and our services enable clients to make informed decisions during the due diligence process and manage risk related to financial crime, money laundering, and terrorist financing. As part of our expansion, we are seeking a Data Associate with proficiency in one or more of the following languages: French, Arabic, Portuguese, Spanish, Italian, or German along with English. The job involves the research of individuals, corporations, and their networks via a combination of manual methods and automated processes. An ability to read between the lines and attention to detail are essential qualifications for this role, which is key to maintaining and expanding the database. The role requires a systematic and proactive approach to continuous improvement around data and content gathering, data management and analysis. Solid research skills and a problem-solving mindset are key to support the growth of the business. Good communications skills with the ability to collaborate closely with teams in different technical and business-related functions and global locations as well as sound organisational skills are also prerequisites.As a Data Associate you will become an expert on AML compliance and actively contribute to data innovation, increasing value for our clients while fostering an inclusive and open culture.<h3>Key Responsibilities</h3><ul><ul><li>Daily monitoring and processing of relevant content published by official sources, among which regulatory enforcement agencies and financial regulators, via a combination of manual and automated processes</li><li>Screening of media sources to identify in-scope news and events on financial crimes, bribery, and corruption related to high-risk individuals and entities on the regions and countries assigned</li><li>Continuous monitoring of PEP changes and elections in order to process relevant updates in a timely manner  </li><li>Contribute to content quality and expansion by ensuring active curation of existing sources and increase data coverage    </li><li>Subject matter expertise on legislation and regulation around Anti-Money Laundering (AML) and Combating Terrorism Financing (CTF) on the regions and countries assigned</li><li>Help with process automation, by supporting the team with building and maintaining data scraping tools and pipelines to monitor, extract, and process data from a variety of sources, especially public websites </li><li>Continuously enhance and optimize data gathering and workflow processes via automation and subject matter expertise</li><li>Work on data point extraction and bulk data clean-up projects through innovative technical solutions</li></ul></ul><h3>Required Skills, Qualifications, and Experience</h3><ul><ul><li>Proficiency in one or more of the following languages: French, Arabic, Portuguese, Spanish, Italian, or German</li><li>Strong proficiency in English, as it is the primary working language within the company and team</li><li>Knowledge of open-source intelligence gathering (OSINT)</li><li>Basic knowledge of SQL and programming languages such as Python or Java, especially in relation to libraries and tools for web-scraping and data processing</li><li>Fluency with Excel</li></ul></ul><h3>Preferred Skills</h3><ul><ul><li>Understanding of AML/CFT Regulations, FATF Guidelines, PEPs and Sanction policies</li><li>Work experience in research / compliance / risk management or finance field</li><li>Interest in current affairs, media, politics</li><li>Hands-on experience with SQL database queries and web-scraping</li><li>Technical expertise with ETL/ELT pipelines, data models, LLMs</li><li>Bachelor’s degree in risk management, Business, Finance, Law, International Relations, Political Sciences, Information Technology (IT)</li><li>Strong work ethic and hunger for constant improvement</li><li>Excellent communication and interpersonal skills </li><li>Flexible with the ability to prioritize and re-prioritize due to conflicting demands </li><li>Problem-solver with a focus on delivering results </li><li>Proven capability to work on own initiative</li><li>Attention to detail with ability to analyse large data sets</li><li>Sound analytical and critical thinking skills</li><li>Highly meticulous and responsible</li><li>Exceptional organizational, multi-tasking, prioritization and time management skills </li><li>Ability to work independently and as part of a multicultural team across the globe</li></ul></ul>About usWe’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Budapest

Data Associate - KYC6

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Frontline Support Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction.
WHAT YOU'LL DO
<ul>
<li>Answer how-to questions and customer care requests related to Acronis Cyber Platform</li>
<li>Work on resolving various technical incidents for the MSPs involving Acronis products</li>
<li>Perform technical analysis of a technical issue and define an action plan for fixing it</li>
<li>Be responsible for building and maintaining strong relationships with partners</li>
<li>Maintain deep knowledge of Company operations to support partners’ requests effectively</li>
<li>Interact with various departments (Experts, Partner Success, Analysts) to analyze and resolve problems</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent English (both oral and written) required</li>
<li>Fluent in Cantonese</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Hands-on experience administering Windows Server (know how to gather and analyze various Windows logs and dumps)</li>
<li>Knowledge of Linux/UNIX basics, CLI – as a strong plus</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) – as a strong plus</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) – as a strong plus</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for complex cross-platform issues</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#L1-WC1

Kuala Lumpur

Cloud Software Support Specialist

DAZN

THE ROLE: We are seeking an experienced Incident Commander to join the Global Live Operations team. We are seeking a highly skilled and technology-focused leader to drive the evolution of the DAZN Critical Incidents Technical Response Group handling all incident types.  You will be responsible for Incident Management and will be the key decision-maker and authority to direct the Problem resolution path for fastest restoration to any service.  You are responsible for managing the restoration of an impacted service affected by real or potential interruptions which may have an impact upon the quality or availability of that service. When a major or critical incident occurs, the right technical resources will be activated, you lead major Incident calls, determine the client impact, agree on resolution actions with everybody involved, manage the communication channel for focus on return-to-service.  This will include managing technical sub-channels with tech development leads who will take point for sub-channels and isolate issues contributing to return-to-service.  Your responsible for business communication leaving the engineering teams focused on the return to service.  This is a fast-paced high-tech environment and will require extended hours and after-hours follow up given the nature of the changes occurring 7x24, x365, the role is shift based. You will also have a hand to play in the technical delivery &amp; transformation of complex projects &amp; new features, transitioning them into PROD &amp; operationalising new deliverables. Scoping monitoring requirements, creation of runbooks and highlighting delivery <a href="http://risks.We" rel="noopener noreferrer nofollow ugc" target="_blank">risks.We</a> are live globally and are determined in our continued efforts to remain a leader in the streaming community. Are you ready to have your work impact millions daily and change the OTT landscape? Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.<h3>As our new Incident Commander, you’ll have the opportunity to:</h3><ul><ul><li>Technically leads all aspects of critical incidents (S1-S3) - determine SMEs needed, identify problem and release/de-escalate after diagnosis meeting SLA’s </li><li>Focused on fastest service restoration/recovery – bridge, teams communication channels, sync-points for sub-tech teams leading investigations (including 3rd party vendors and DAZN engineering teams).  </li><li>You are responsible for the quality and integrity of Major Incident Management process - interface with Service Delivery Managers, Support teams, and DAZN Development/Engineering teams.  </li><li>Provide recommendations on troubleshooting and other technology improvements to quickly resolve incidents, ensuring infrastructure and application stability    </li><li>Partners with other Support, Dev and Engineering teams to resolve difficult or unique system issues that team members are not equipped to handle.    </li><li>Provides Technical support to team members to facilitate resolution or escalation of technical issue  </li><li>Identify failure points driving availability and accelerating mean-time-to-repair including architectures, design, process improvements, software disciplines, test, etc…  Interact frequently with various stakeholders across the organization to prioritize backlog for availability as required.  </li><li>Transition new features &amp; projects into PROD, operationalising &amp; highlighting <a href="http://risks.Build" rel="noopener noreferrer nofollow ugc" target="_blank">risks.</a></li><li><a href="http://risks.Build" rel="noopener noreferrer nofollow ugc" target="_blank">Build</a> &amp; scope monitoring capabilities</li><li>Create transitional support runbooks &amp; be responsible for pre &amp; post delivery management.</li></ul></ul><h3>You'll have:</h3><ul><ul><li>Experience of Managing of Major Incidents, providing leadership to resolution and clear communications throughout </li><li>Working knowledge of ITIL incident, problem, and change management components</li><li>The ability to co-ordinate technical, incident and supplier side teams to ensure that all incidents are accurately prioritised and effectively managed  </li><li>Experience to identify early indications of major incidents not progressing well and get things back on track </li><li>Ability to determine precise customer impacts on our incidents through analysis of CS, social, error codes, and playback failures </li><li>Knowledge of KPIs that indicate performance and customer experience (eg re-buffering, video playback failures, video-start failures, capacity monitoring) </li><li>Operations experience in a 24x7, x365 support model  </li><li>Knowledge of ticketing system – Service Now or JIRA </li><li>Working knowledge of cloud related architecture &amp; systems. ECS, scalability, lambda &amp; cloud related DB’<a href="http://s.Observability" rel="noopener noreferrer nofollow ugc" target="_blank">s.</a></li><li><a href="http://s.Observability" rel="noopener noreferrer nofollow ugc" target="_blank">Observability</a> tooling experience, New Relic, Coralogix, Conviva <a href="http://etc.Delivery" rel="noopener noreferrer nofollow ugc" target="_blank">etc.</a></li><li><a href="http://etc.Delivery" rel="noopener noreferrer nofollow ugc" target="_blank">Delivery</a> experience in fast-paced environments</li><li>Operationalising complex process’ &amp; workflows</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.   INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.   SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Leeds

Incident Commander

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Sales Representative with English who is ready to join us in creating a #CyberFit future and protecting the digital world!
The position is focused on driving new business with Corporate end customer in Northern Europe regions (UK IRE, Nordic, Benelux); identifying and closing add-on sales opportunities within New and Existing Customer database.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails</li>
<li>Develops sales opportunities by researching and identifying potential account; building report, providing technical information and explanations; preparing quotations</li>
<li>Handles customer and partner inquiries related to quotes, pricing, technical inquiries, identifying the needs and qualified the projects.</li>
<li>Positively interacts and collaborates with Customers, Acronis partners</li>
<li>Build relationships with customers and partners based on knowledge of our technology, products and services</li>
<li>To collaborate with channel partners to build pipeline and close deals</li>
<li>Understand customer needs and requirements</li>
<li>Work closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure</li>
<li>Maintain and grow relationships with existing clients by understanding their needs and providing solutions.</li>
<li>Present, promote, and sell products to prospective and existing customers.</li>
<li>Achieve agreed-upon sales targets and outcomes within the scheduled timeline.</li>
<li>Keep accurate records of all sales activities and customer interactions in the Salesforce system.</li>
<li>Provide regular sales reports to management and participate in team meetings.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>2+ years of proven sales experience</li>
<li>Ability to articulate product’s different features, and answers any questions customers might have</li>
<li>Strong closing sales skills</li>
<li>Knowledge on Salesforce is preferred</li>
<li>Able to make up 30 and above calls each day</li>
<li>Punctual, reliable and strong attention to detail</li>
<li>Self-motivated, upbeat, organized and highly persistent in follow-ups,  a results-driven approach.</li>
<li>Flexible, team player, open to changes in responsibilities and strategies</li>
<li>Strong communication and interpersonal skills</li>
<li>Strong time management skills</li>
<li>Fluent English</li>
</ul>
*Please send your CV in English.
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
WE OFFER 
<ul>
<li>Meal vouchers</li>
<li>Supplemental Health insurance</li>
<li>Annual paid leave of 25 working days</li>
<li>Tickets for conferences and seminars</li>
</ul>
#LI-MK

Bucharest

Sales Representative (English)

Apply to Full Time Cyber Security Jobs in companies remotely and near you. New Full Time Cyber Security Jobs added daily.

Job Position and Company	Location	Tags	Posted
Expert Support Engineer - Home Cloud Products at Acronis	Remote Full Time Administrator Windows
Data Associate - KYC6 at ION Group	Remote Full Time Consulting
Cloud Software Support Specialist at Acronis	Remote Full Time Windows
Incident Commander at DAZN	Remote Full Time
Sales Representative (English) at Acronis	Remote Full Time Manager

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