Acronis

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for an Expert Support Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
We are looking for an experienced Expert Support Engineer to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services. The Expert Support Engineer will serve as the last line of support for our Home Office customers and will focus on troubleshooting the more complex issues escalated by other support teams. This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect. We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service. They will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments</li>
<li>Build and maintain strong relationships with customers and partners</li>
<li>Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues</li>
<li>Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices</li>
<li>Participate in developing documentation, knowledge base, and technical articles on Acronis' products</li>
<li>Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way</li>
<li>Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent English both written and verbal. Additional languages are a plus</li>
<li>2+ years of experience in a L2-L3 technical support or system administrator role</li>
<li>Good technical expertise in:
<ul>
<li>Windows Server - analyzing various Windows and application logs (experience with troubleshooting tools like Procmon and Process Explorer is a plus)</li>
<li>Networking - packet, performance, routing, connectivity analysis, and troubleshooting skills (experience with network tools like Wireshark, tcpdump, and iperf is a plus)</li>
<li>Virtualization - advanced user of virtualization solutions such as VMware ESXi, Microsoft Hyper-V, and KVM</li>
</ul>
</li>
<li>Good communication skills and customer service focus</li>
<li>Passion for troubleshooting</li>
</ul>
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-CW1

PLEASE SUBMIT YOUR RESUME IN ENGLISH

Bogotá

Expert Support Engineer - Home Cloud Products

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future!
As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Answer how-to questions and customer care requests related to Acronis Cyber Platform</li>
<li>Work on resolving various technical incidents for the MSPs involving Acronis products.</li>
<li>Perform technical analysis of a technical issue and define an action plan for fixing it.</li>
<li>Be responsible for building and maintaining strong relationships with partners.</li>
<li>Maintain deep knowledge of Company operations to support partners’ requests effectively.</li>
<li>Interact with various departments (Experts, Partner Success, Analysts) to analyze and resolve problems.</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others).</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>2 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Hands-on experience administering Windows Server (know how to gather and analyze various Windows logs and dumps)</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) – as a strong plus</li>
<li>Knowledge of Linux/UNIX basics, CLI – as a strong plus</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) – as a strong plus.</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for complex cross-platform issues.</li>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Fluent English (both verbal and written) required</li>
<li>Fluent Spanish (verbal and written)</li>
</ul>
*Please provide your resumes in English.
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-MK

Cloud Support Specialist - LATAM

Lima

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Distribution Account Manager to join our mission to create a #CyberFit future and protect all data, applications, and systems across any environment
The Distribution Account Manager position is responsible for managing the strategic relationships and driving our revenue and demand generation activity with our distribution partners. The Account Manager will work in close collaboration with the category and sales managers with the specific objective of increasing Acronis’ revenue, customer base and market share within that partner’s business. The Distribution Account Manager role is ideal for a top seller with strong strategic and tactical sales management skills. It requires a sales lead who can balance short-term sales activities with long-term strategic initiatives. The impact of decisions and actions taken locally may be felt globally due to the scale of Acronis’ largest partners.
WHAT YOU'LL DO  
<ul>
<li>Increased revenue for Consumer, OEM, Volume Licensing, and Cloud in accordance with assigned sales goals</li>
<li>Grow the number of customers, how often they buy, and the amount they spend, both from regular sales and planned sales efforts</li>
<li>Accelerated revenue and license growth of strategic products and cloud storage IB</li>
<li>Growth in subscription as % of revenues and achievement of existing customer renewal/recapture rate</li>
<li>Partner Satisfaction</li>
<li>Bringing forecast accuracy and a predictable management model to our partners via effective territory sales management processes and discipline</li>
</ul>
Specific functional areas for the role include:
<ul>
<li>Align with partners on go-to-market strategy for Acronis cloud-based solutions</li>
<li>Work effectively across segments (MSP, MSSP, CSP) and lines of business (Backup, Disaster Recovery, Endpoint Protection, Email Security) to maximize partner revenue potential</li>
<li>Channel Incentive target setting in accordance with WW guidelines</li>
<li>Marketing execution planning and effective management of marketing budgets, train and mentor the team</li>
<li>Lead sales execution and ensure engagement excellence</li>
<li>Weekly, Monthly and Quarterly sales management calls with partner category/sales manager following sales process guidance provided</li>
<li>Forecasting accurately expected revenues from run rates and managed pipeline</li>
<li>Ensure partner training and readiness goals have been completed</li>
<li>Effectively manage the performance of individual sellers of Acronis on the partner’s sales team</li>
<li>Engage in initiatives to raise understanding and develop knowledge of the partner business</li>
<li>Proactively address areas of deficiency through individual development plans</li>
<li>Cultivate good management, cross-group orchestration, and organizational skills</li>
</ul>
WHAT YOU BRING   
<ul>
<li>3+ years of experience managing national and/or regional Channel Partners or 5+ years of total channel sales/account management experience</li>
<li>Ability to sell through others and high-energy personality to deliver results, both in terms of quality and quantity or revenues</li>
<li>A deep understanding of managed &amp; unmanaged resellers, retailers and system builders, service providers and hosters, and other partner types within the Acronis ecosystem</li>
<li>Proven history of attaining annual revenue targets through a partner territory of $2M to $5M+</li>
<li>Strong infrastructure/systems/storage software or cloud services sales experience</li>
<li> Solid strategic business development, planning and acumen, along with strong tactical implementation sales skills</li>
<li>Strong executive presence, since this person will be the key single point of contact for executive communication and issue delegation from Acronis to our top partners and top partner executives</li>
<li>Ability to navigate all altitudes within the partner org, from executives, line managers and individual sellers to marketers and specialists</li>
<li>Excellent Channel Sales forecasting and modeling skills</li>
<li>Ability to develop, implement, execute, and manage an annual channel partner business plan</li>
<li>Displays exceptional personal and business ethics and moral character</li>
<li>Outstanding written and oral communication and presentation skills</li>
<li>Detail-oriented, with excellent planning and follow-up skills</li>
<li>Working knowledge of MS Office; Management of daily activities through CRM applications</li>
<li>Regional travel is required. Must be willing to travel on a frequent basis, up to 50% of the time</li>
</ul>
WHO WE ARE 
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
 #LI-MC1

São Paulo

Distribution Account Manager

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Sales Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
As a Sales Engineer, your key priority will be to work closely with the Sales Team to execute technical pre-sales and post-sales activities that will advance all aspects of the sales cycle. You will work directly with partners and customers to fully understand their requirements in Cyber Security, Data Protection and Disaster Recovery, and then articulate the features and benefits of the appropriate Acronis solutions to drive adoption of our products and services
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Develop and maintain a thorough knowledge of Acronis products and services as well as the competitive landscape. Maintain knowledge on major industry developments and be capable of handling customer inquiries on these matters.</li>
<li>Build and develop relationships with key stakeholders and influencers within prospective accounts with a significant focus placed on continuous discovery, gap analysis and new opportunity development.</li>
<li>Analyze prospective partner and customer technical and business requirements including go to market strategy, security, audit, retention, and other policies associated with protection or transfer of the data.</li>
<li>Develop business proposals outlining Acronis solution to identified business, regulatory, and internal policies &amp; requirements, and develop responses to RFIs and RFPs.</li>
<li>Participate in onsite and remote meetings and events with prospective customers and partners as Acronis technology senior expert, conduct demos and pitch Acronis products and technologies throughout the sales cycle.</li>
<li>Deliver presentations to customers, partners and public audiences on Acronis’ technology and solutions. Position compelling solutions targeted at solving the customer’s business problems, over and above specific technical requirements, and acting as technical advisor to the customer.</li>
<li>Facilitate and manage customer evaluations, and proof of concept activities for Acronis’ solutions. Perform technical issues troubleshooting, and drive issue resolution during the pre-sale process.</li>
<li>Provide customer and market input to Product Management, Engineering, Customer Service, and other pertinent groups within Acronis.</li>
<li>Delivering Acronis trainings to partners and conduct hands-on demonstrations and knowledge transfer of Acronis solutions to customers/channel partners.</li>
</ul>
WHAT YOU BRING
<ul>
<li>2+ years of experience as Pre-Sales Engineer supporting sales and designing customer solutions.</li>
<li>Experience ideally based around SaaS, Security, Cloud, or Hosting Services. Experience with storage and/or backup software and hardware would be considered an advantage.</li>
<li>Technical Knowledge should include working knowledge of many of the following:  - IT Storage software and computing architectures, including experience in storage and storage infrastructure, networks, operating systems and applications.  - Backup/Recovery, DR and BC (Business Continuity)  - Virtualization and Could Computing platforms like VMware, Hyper-V, KVM, AWS, Azure, Google Cloud, Scale  - OS - Linux (preferred) / Unix / Windows/ macOS</li>
<li>IT Security concepts and fundamentals and/or experience with IT system administration or network administration:  - DLP – Data Loss Prevention  - EDR – Endpoint Detection and Response  - SIEM – security Information Event Management  - IDS/IPS – Intrusion Detection/Prevention systems  - Firewall, Penetration Testing, Compliance, Antispam, Encryption, Web Security, URL filtering</li>
<li>Self-motivated, customer oriented, resourceful and enthusiastic, showing an intense entrepreneurial mindset</li>
<li>A good listener, creative, intuitive, and has the ability to resolve problems in potentially stressful situations, eager to do more and help out, views challenging situations as opportunities</li>
<li>Confident and assertive professional, acting as an independent but also capable of working effectively within a diverse and collaborative team</li>
<li>Display effective management of time and resources with strong project management skills</li>
<li>Articulate, persuasive and polished oral and written communicator, able to effectively discuss and negotiate around technical issues, leveraging exceptional presentation skills</li>
<li>Ability to absorb specialized knowledge quickly and develop new skills</li>
<li>Ability to translate customers business requirements into technical solutions which deliver genuine benefits back to the business</li>
<li>Fluent English</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-VB1

Solution Engineer (Brazil)

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Marketing Development Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
The Partner Marketing Development Manager will help establish Acronis as the preferred cybersecurity, backup, and disaster recovery vendor within the regional partner ecosystem. Will work closely with global and regional marketing resources to adapt campaigns to the local needs of partners, and execute regional lead generation campaigns to support the partner ecosystem, grow Acronis revenue, and help increase product adoption.
 WHAT YOU'LL DO  
<ul>
<li>Help establish Acronis as the preferred cybersecurity, backup, and disaster recovery vendor within the regional partner ecosystem.</li>
<li>Work closely with global and regional marketing resources to adapt campaigns to the local needs of partners.</li>
<li>Work closely with regional sales leadership and partner account managers to support partner marketing needs and partner growth in alignment with sales goals.</li>
<li>Execute regional lead generation campaigns to support the partner ecosystem, grow Acronis revenue, and help increase product adoption.</li>
<li>Support global and regional partner communications to efficiently broadcast key Acronis messaging.</li>
<li>Develop new channel marketing strategies to generate revenue, including nurture campaigns, webinars, tradeshows, lead-generating campaigns, email blasts, events, contests, incentives, and more.</li>
<li>Support key regional marketing initiatives by providing reporting, logistics, and operational support, including Marketing Development Funds, Purchase Orders, and marketing collateral localization/translation</li>
</ul>
 WHAT YOU BRING   
<ul>
<li>5 years of relevant working experience. Preferred in B2B IT marketing area and in developing marketing strategies &amp; partners GTM.</li>
<li>Ability to successfully work a hybrid/remote role.</li>
<li>Must be a confident communicator and presenter.</li>
<li>Self-motivated with a positive and professional approach to management.</li>
<li>Exceptional organizational abilities, proactive, reliable, detail oriented, strong multi-tasking, and prioritization abilities in a high frequency environment.</li>
<li>Excellent time-management and organizational skills.</li>
<li>Willingness to travel to partner events and regional sales meetings</li>
<li>Excellent verbal and written communications skills required in both English and Spanish. Portuguese is a bonus.</li>
</ul>
WHO WE ARE 
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-MC1

Buenos Aires

Partner Marketing Development Manager, Americas

Apply to Cyber Security Jobs in South America in companies remotely and near you. New Cyber Security Jobs in South America added daily.

Job Position and Company	Location	Tags	Posted
Partner Marketing Development Manager, Americas at Acronis	Remote Full Time Manager
Expert Support Engineer - Home Cloud Products at Acronis	Remote Full Time Administrator Windows

Job Position and Company	Location	Tags	Posted
Expert Support Engineer - Home Cloud Products at Acronis	Remote Full Time Administrator Windows
Cloud Support Specialist - LATAM at Acronis	Remote Full Time Windows
Cloud Support Specialist - LATAM at Acronis	Remote Full Time Windows
Distribution Account Manager at Acronis	Remote Full Time Manager
Solution Engineer (Brazil) at Acronis	Remote Full Time Audit Windows

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