Rackspace

Rackspace Technology ist ein führender Anbieter von IT-Services für alle wichtigen öffentlichen und privaten Cloud-Technologien. Wir haben unsere Services so weiterentwickelt, dass sie die gesamte Bandbreite der Cloud-Reise abdecken und Fanatical Experience™ von der ersten Beratung bis zum täglichen Betrieb bieten. Unsere leidenschaftlichen Experten kombinieren die Kraft von proaktivem, ständig verfügbarem Service und Fachwissen mit erstklassigen Tools und Automatisierung, um Technologie dann und so bereitzustellen, wie unsere Kunden sie benötigen.Wirst du entscheidend für die Bereitstellung transformativer Cloud-Lösungen für unsere Kunden sein. Durch deine umfangreiche Erfahrung wirst du automatisierte, sichere und skalierbare Cloud-Infrastrukturen entwerfen und implementieren. Aber deine Rolle geht über die Implementierung hinaus; du wirst eine strategische Vision entwickeln, Kunden durch komplexe Cloud-Umgebungen führen und optimale Leistung und Sicherheit gewährleisten. Mit einem umfassenden Verständnis des Cloud-Ökosystems wirst du die Integration modernster Technologien anführen, Best Practices etablieren und Innovationen in Cloud-Infrastruktur-Lösungen vorantreiben.<b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Discover your inner Racker!</a></b><h3>Verwantwortlichkeiten</h3><ul><ul><li>Entwurf und Implementierung skalierbarer, sicherer Cloud-Lösungen in enger Zusammenarbeit mit Engineering- und Architekturteams</li><li>Durchführung von Cloud-Engineering-Aufgaben innerhalb agiler Sprints unter Nutzung etablierter Best Practices und Vorlagen</li><li>Aufbau neuer Cloud-Umgebungen für Kunden mithilfe nativer Dienste von AWS</li><li>Nutzung grundlegender Architekturkonzepte und wiederverwendbarer Komponenten zum Aufbau automatisierter Infrastruktur, CI/CD-Prozesse und unterstützender Toolsets</li><li>Präsentation technischer Lösungen gegenüber unterschiedlichen Zielgruppen, von Entwickler:innen über Analyst:innen bis hin zu Führungskräften</li><li>Beratung von Kundenteams und Entscheidungsträger:innen zu Technologieoptionen, Best Practices und Mehrwerten cloud-nativer Ansätze</li><li>Auftreten als Stimme von Rackspace im Kundenprojekt, mit Verantwortung für Qualität, technische Transparenz und      Umsetzungserfolg</li></ul></ul><h3>Anforderungen</h3><ul><ul><li>Nachgewiesene Erfahrung in der Durchführung komplexer Cloud-Projekte,  von der Konzeption bis zur produktiven Bereitstellung</li><li>Fundierte Expertise im Design, in der Bereitstellung und im Betrieb automatisierter, sicherer und stabiler Cloud-Infrastrukturen (AWS)</li><li>Ausgeprägte Kundenorientierung sowie Bereitschaft, Aufgaben wie Provisionierung, Wartung und Weiterentwicklung cloudbasierter Systeme zu übernehmen</li><li>Fähigkeit zur Beteiligung an technischen Diskussionen auf verschiedenen Ebenen, von Architekturentscheidungen bis zur konkreten Implementierung</li><li>Anwendung automatisierungsorientierter Prinzipien im Rahmen agiler Projektmethoden</li><li>Starke Kommunikations- und Teamfähigkeiten sowie sicheres Agieren in deutschsprachigen Kundenumfeldern</li></ul></ul><h3>Erfahrung</h3><ul><ul><li>Fundierte Erfahrung mit cloud-nativen Architekturen auf<b> AWS</b>, sowohl im Bereich <b>IaaS </b>als auch <b>PaaS</b></li><li>Praxis in der Entwicklung von <b>CI/CD-Pipelines </b>und <b>Infrastructure-as-Code-Ansätzen</b>, idealerweise mit: Terraform, Ansible, Python, YAML, Jenkins, GitHub Actions, Azure DevOps, Docker, Kubernetes</li><li>Kenntnisse in der <b>Programmierung und Skripterstellung</b> (z. B. Python, Go, JavaScript) und Erfahrung in Entwicklungs- oder DevOps-Teams</li><li>Vertrautheit mit <b>gängigen Sicherheitskonzepten</b> in der Cloud (IAM, KMS, Key Vaults, rollenbasierte Zugriffskontrolle usw.)</li><li>Idealerweise Erfahrung in <b>Enterprise-Scale-Umgebungen </b>mit direktem Kundenkontakt</li><li>Fähigkeit, komplexe technische Konzepte verständlich zu vermitteln und als vertrauenswürdige:r Berater:in für Kund:innen aufzutreten</li></ul></ul><b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b>#LI-JB2#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Germany

Senior Cloud Infrastructure Engineer (AWS)

<b>Job Summary: </b>Rackspace is seeking dynamic, driven, ambitious sales professionals with excellent communication and interpersonal skills to join the Rackspace Enterprise New Business sales team focusing on complex solution opportunities. The primary responsibilities for these roles include full sales life- cycle management, including: prospecting, discovery, education and thought leadership, solution proposing, negotiating, responding to sales enquiries, developing qualified leads through targeted outbound calling and event attendance and closing business within corporations with complex and mission critical server configurations. The candidate will possess superior negotiation and effective follow-up skills, have the ability to respond and work under pressure, whilst naturally carrying a sales quota. Their communication skills will allow them to present through WebEx, face to face meetings and via the telephone with potential clients. They will embrace the Rackspace culture, contributing to team events and make recommendations for culture improvements at both a company and team/department level.#LI-CS1 <b>Work Location: Hybrid </b><h3>Key Responsibilities: </h3><ul><ul><li>Meet and exceed monthly sales quota through outbound/ inbound leads strategically selling the company’s various propositions to new prospects in a consultative manner.</li><li>Responsible for full sales cycle from prospecting, discovery, education and thought leadership, solution proposing, negotiating, closing and working closely with the implementation teams to deliver the solution. This will include reacting to inbound opportunities and proactively generating leads. Responsible for accurately managing your forecast throughout the lifecycle of the opportunity (via “SalesForce”).</li><li>Work closely with Solutions Engineers to perform presales feasibility assessments to ensure that Rackspace solutions meet the customer requirements and what customization would be required.</li><li>Develop and maintain a clear understanding of your prospects business needs and how Rackspace’s solutions can enable current and future requirements. Where appropriate drive Rackspace product teams to develop new propositions</li><li>Build cross functional relationships within the prospect in order to penetrate the account further by focusing on C level engagement.</li><li>Engage with channel partners to find and develop new opportunities.</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Monthly target achieved through successful execution of sales leads and account penetration</li><li>Typical duration of sales cycles should be 2-6 months</li><li>KPIs, documentation, process tracked via <a href="http://Salesforce.com" rel="noopener noreferrer nofollow ugc" target="_blank">Salesforce.com</a>.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Professional Sales training and sales process knowledge (e.g. Spring, Scotsman, Miller Heiman, CCV, VBS)</li><li>Must have experience selling professional services.</li><li>Must have a proven track record in new business development.  </li><li>Educated to degree level or equivalent and/or relevant commercial experience.</li><li>Moderate negotiation skills</li><li>Communication skills</li><li>Accurate forecasting skills</li><li>Consultative sales approach selling the value proposition</li><li>IT Manager/Director and C Level Players with leadership support</li><b>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b></ul></ul>#DNI <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United Kingdom

London

Sales Executive Acquisition UK VI. New

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. The DC Ops Technician III (Level 3) is responsible for the detailed auditing, preparation, and execution of data center migrations. This role requires meticulous attention to detail and adherence to strict migration protocols to ensure the successful relocation of server infrastructure, network components, storage systems, and associated cabling.You must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends. We require someone to cover the 3rd shift (9pm-7am, 4 days p/week).<h3>Key Accountabilities</h3><ul><ul><li>Utilize custom monitoring software and internal ticketing system to provide customer support</li><li>Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components</li><li>Troubleshoot simple operating system storage issues including, disk management and RAID technologies</li><li>Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required</li><li>Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling</li><li>Provide technical communication relating to customer configurations in a concise, professional manner</li><li>Adhere to company security policies and procedures, including health and safety and local governing requirements as directed</li><li>Execute and maintain meticulous 5S and housekeeping practices</li><li>Demonstrate no less than full performance in a continuous, consistent, measurable manner</li><li>Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers</li><li>Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers</li></ul></ul><h3>Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)</h3><ul><ul><li>Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations</li><li>Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting</li><li>Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required</li><li>Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment</li><li>Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events</li><li>All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method</li><li>All customer interactions, both internal and external, are conducted in a manner that delights customers</li><li>Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date</li><li>All areas of responsibility are clean and organized with specific areas designated for all moveable items</li></ul></ul><h3>Main Contacts (external/internal)</h3><ul><ul><li>Data Center Operations Senior Manager (daily: direct manager)</li><li>Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)</li><li>External Customers/Vendors (varies: configuration planning and status communication)</li><li>External Vendors (varies: supervision and oversight of work undertaken)</li></ul></ul><h3>Requirements</h3><ul><ul><li>Educated to GCSE level or equivalent (Realschulabschluss); education in a technical vocation required, preferably in a Data Center environment</li><li>Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required</li><li>Previous experience in a customer service oriented position preferred</li><li>Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred</li><li>Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends</li><li>Must be able to prioritize work in a fast paced, high pressure environment</li><li>Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette</li><li>Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software</li><li>Must be able to lift 50 lbs / 25 kg over head</li><li>Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)</li></ul></ul><h3>Success in the role requires the following personal qualities:  </h3><ul><ul><li>Effective Communicator</li><li>Self Starter</li><li>Team Player</li><li>Welcomes Feedback</li><li>Ability to Identify Problems</li><li>Solicits input from others when making decisions</li></ul></ul>#LI-LP2

DC Ops Technician III (9 month FTC)

ION Group

<b>The Role:</b>ION Markets Information Security Team is looking to hire a Platform Security Lead that support the division’s security strategy through definition and implementation of security controls across our platforms, infrastructure, and operational workflows.As the Platform Security Lead, you will be responsible for designing and implementing end-to-end security controls across ION Markets on-premises infrastructure and other internal platforms. The role spans security architecture, engineering, and operations with a strong focus on automation, detection and secure by design principles. Additionally, as part of the role you will be leading and participating in threat detection, incident response and vulnerability management remediation.You will be serving as both a technical leader and operational responder, working closely with Product, infrastructure and Security Operations teams.We are looking for a hard-working, dedicated and motivated individual. Excellent communication skills are a must, and the role holder will be expected to cultivate working relationships with other teams and colleagues of varying technical ability. The role would suit a technically strong candidate looking to drive forward career progression within a dedicated security team. Ideally the candidate will have come from related security and architecture roles, focusing on security operations and product development.<h3>Key Responsibilities</h3><ul><ul><li>Serve as a senior incident responder, addressing emerging threats across the environment.</li><li>Collaborate with infrastructure, network, and cross-functional teams to contain, investigate, and remediate security incidents.</li><li>Conduct root cause analysis and participate in forensic investigations as needed.</li><li>Enhance system visibility by expanding logging coverage and implementing additional monitoring capabilities.</li><li>Maintain, update, and regularly test incident response runbooks, containment strategies, and escalation protocols.</li><li>Lead the end-to-end vulnerability management process for ION Markets systems, from identification to remediation.</li><li>Provide support for security architecture reviews of developed systems to ensure alignment with best practices.</li><li>Stay up to date with the latest security threats, news, intelligence, tactics, techniques, and vulnerabilities; conduct research and analysis to assess potential impact and exposure.</li><li>Perform proactive threat hunting activities, and manage the triage, investigation, and escalation of security alerts.</li><li>Develop Standard operating procedures for operations &amp; architecture activities.</li></ul></ul><h3>Required Skills, Experience and Qualifications</h3><ul><ul><li>Degree/diploma/certifications in a technology-related field and/or relevant working experience; highly desired certifications include:</li><li>Pen Test+, Security+, OSCP, CCSP, CEH, GCIH, GMON.</li><li>7+ years' experience in Information Security or Security Architecture roles.</li><li>Must have fundamental programming/scripting capabilities (e.g. python, PowerShell, bash, etc.).</li><li>Must have in-depth understanding of operating systems (Windows/Linux).</li><li>A team player with the ability to work independently and unsupervised.</li><li>Ability to own delegated tasks and see them through to completion.</li><li>Ability to manage time and prioritize work to maximize productivity.</li><li>Excellent communication skills (both written and verbal).</li><li>Exceptional attention to detail and quality.</li><li>Excellent problem-solving techniques and trouble analysis skills.</li><li>Endpoint security concepts, controls, and best practices for Servers (e.g. Windows and Linux).</li><li>General IT networking concepts, protocols, standards and network security concepts, controls, and best practices.</li><li>Cryptography fundamentals and data security controls and best practices.</li><li>Forensic investigation techniques.</li><li>Prior experience deploying, configuring, managing, and/or operating security technologies is preferred, such as endpoint security (e.g. AV/EPP/EDR), SIEM, DLP, SWG, CASB, UEBA, IDS, IPS, firewalls, IAM/PIM/PAM, vulnerability management, MDM, etc. </li></ul></ul><b>About us</b>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Platform Security Lead

Sales Executive Acquisition UK VI.

<b>About Us</b>We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.Our expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.<b>About The Role</b>The IT/Cyber Security Analyst is a global role within the ION Markets Division.The role will support the division’s security strategy through the identification, mitigation and remediation of information security risks to the business.As a member of the Markets’ IT Security Team, the successful candidate will be responsible for improving the security posture, vulnerability management/reporting through to remediation, ensuring security standards are upheld as well as providing input into security control configuration and policies.The Security Analyst’s other responsibilities include meeting KPI targets defined by management and performing various other duties.We are looking for a hard-working, dedicated and motivated individual. Excellent communication skills are a must and the role holder will be expected to cultivate working relationships with other teams and colleagues of varying technical ability.The role would suit a technically strong candidate looking to drive forward career progression within a dedicated security team. Ideally the candidate will have come from related security and systems administration roles, focusing on workstation, server and network technologies.<h3>Key Responsibilities </h3><ul><ul><li>Protect and defend: identify, analyze and mitigate threats to IT systems and/or networks. </li><li>Use defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network to protect information, information systems, and networks from threats.</li><li>Respond to security alerts to mitigate immediate and potential threats. Use mitigation, preparedness, and response and recovery approaches, as needed, to maintain information security and minimize impacts. </li><li>Conduct assessments of threats and vulnerabilities; determine deviations from acceptable configurations, enterprise or local policy; assess the level of risk; and develop and/or recommend appropriate mitigation countermeasures. </li><li>Operate and maintain: configure, tune, maintain and operate key security controls, technologies, and other risk mitigations. </li><li>Application Penetration Test Activity </li><li>Security Application </li><li>Execute ongoing, operational business-as-usual (BAU) tasks to meet management-defined KPIs and SLAs, and deliver security projects in line with management-defined priorities and deadlines </li><li>Stay current with the latest security news, threats, intelligence, tactics, techniques, and vulnerabilities. Research and analyze new threats and vulnerabilities to determine exposure. </li><li>Perform threat hunting and review, triage, investigate and escalate security alerts raised by the Group-Wide SOC team, security tools, technologies, and services (e.g. endpoint security, network security, DLP, SIEM, etc.) </li><li>Assist and/or lead efforts to isolate, contain, respond to, and recover from security incidents </li><li>Identify, review, prioritize, plan, coordinate, and follow-up on the remediation of vulnerabilities </li><li>Configure, customize, tune, manage, troubleshoot, and maintain to ensure effective and efficient operation of security technologies, intrusion detection/prevention systems, etc. This may also include scripting, automation, and orchestration across various platforms. </li><li>Define, document, and follow approved processes for all the responsibilities included in this job description. Create and maintain documentation for systems, including design and operation. </li><li>Review systems, configurations, and process to ensure and report on compliance with ION policy, client requirements, audit controls, regulations, and industry best practices. Provide best practice security recommendations to IT and other teams within ION, based on review results.  </li><li>Respond to information security-related inquiries and requests. </li></ul></ul><h3>Required Skills, Qualifications, and Experience </h3><ul><ul><li>Master’s degree in computer engineering / computer science or a cybersecurity technology-related field and/or relevant working experience</li><li>Must have fundamental programming/scripting capabilities (e.g. python, powershell, bash, etc.) </li><li>Must have in-depth understanding of operating systems (Windows/Linux) </li><li>Must have understanding of Network and Infrastructure assets  </li><li>A team player with the ability to work independently and unsupervised </li><li>Ability to own delegated tasks and see them through to completion </li><li>Ability to manage time and prioritize work to maximize productivity </li><li>Excellent communication skills (both written and verbal) </li><li>Exceptional attention to detail and quality </li><li>Excellent problem-solving techniques and trouble analysis skills  </li><li>Endpoint security concepts, controls, and best practices for Servers (e.g. Windows and Linux) </li><li>General IT networking concepts, protocols, standards and network security concepts, controls, and best practices </li><li>Cryptography fundamentals and data security controls and best practices </li></ul></ul><b>Important Notes</b>According to the Italian Law (<a href="http://l.68/99" rel="noopener noreferrer nofollow ugc" target="_blank">L.68/99</a>) please note that candidates from the disability list will be given priority. Due to the high volume of applications, only those candidates that meet the required criteria for selection will be contacted. Please do not apply if you don’t currently have the legal right to work in Italy, or if that right is just about to expire, or if that right has restrictions imposed which would prevent you from undertaking a full-time employment contract.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Pisa

Junior Cyber Security Analyst

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.As a ServiceNow Developer at Rackspace Technology, you will play a pivotal role in designing, developing, and maintaining applications and workflows within the ServiceNow platform. This position is crucial for optimizing business processes, improving efficiency, and enhancing the overall user experience within organizations.You will be one of the technical design leads for ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.<a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Discover your inner Racker!</b></a><h3>Responsibilities</h3><ul><ul><li>Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions.</li><li>Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure.</li><li>Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments.</li><li>Write and maintain server-side and client-side scripts (JavaScript) to enhance and customize ServiceNow functionality in alignment with the technological ecosystem.</li><li>Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace's clients for a positive end-user experience.</li><li>Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services.</li><li>Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency cloud solutions.</li><li>Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace's documentation standards.</li><li>Stay updated with ServiceNow releases and apply platform upgrades and enhancements</li><li>Adhere to ServiceNow best practices, governance, and security standards</li><li>Provide training and support to end-users and administrators, ensuring effective use of the ServiceNow platform</li></ul></ul><h3>Requirements</h3><ul><ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred.</li><li>Configuration Management Experience (CMDB data model and relationships).</li><li>ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub).</li><li>Strong knowledge of the ServiceNow platform, its architecture, and modules.</li><li>Proficiency in JavaScript, HTML, CSS, and other web technologies.</li><li>Experience with ITSM, ITIL, and knowledge of IT service management processes.</li><li>Ability to work independently, as well as collaboratively in a team environment.</li><li>Strong problem-solving and communication skills.</li><li>Experience with service mapping, business rules, and service catalogue development is a plus.</li></ul></ul>#LI-LP2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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ServiceNow Developer

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ServiceNow Developer at Rackspace	Remote Full Time Administrator Javascript

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