Acronis

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for someone who is ready to join our mission in creating a #CyberFit future!
As the Cloud Priority Support Engineer, you are the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up
WHAT YOU'LL DO
<ul>
<li>Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments</li>
<li>Perform technical analysis of customer issues and define plan for fixing them</li>
<li>Direct involvement with the product and engineering teams</li>
<li>Provide technical advices to junior staff members and review technical results, evaluations and analyses</li>
<li>Create Knowledge Base articles, best practice guides and other documentation</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent English (both verbal and written, Upper Intermediate as minimum)</li>
<li>Ability to describe the details on technical issues in all their complexity when needed</li>
<li>2 or more years of work experience in an applicable industry and role are a plus</li>
<li>Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Responsible and quick to decide and act</li>
<li>Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)</li>
<li>Windows Administrator</li>
<li>Linux Administrator is a plus</li>
<li>Virtualization experience is a plus</li>
<li>Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-WC1

Jakarta

Cloud Priority Support Engineer

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for someone who is ready to join our mission in creating a #CyberFit future!
As a Technical Lead, you are the Subject Matter Expert whose primary objective is to improve the Team's technical knowledge. He or she works closely with every Team member (with specific focus on knowledge outliers and new hires) to establish and eliminate knowledge gaps and to share troubleshooting best practice
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up
WHAT YOU'LL DO
<ul>
<li>Improve and maintain Acronis Support Engineers technical knowledge to improve customer experience and achieve Acronis Support goals, including but not limited to CSAT and Quality.</li>
<li>Be responsible for mentoring the new hires, introducing them to the work processes and sharing best practices for troubleshooting and handling cases.</li>
<li>Perform shadowing and Side-by-Side sessions.</li>
<li>Prepare and lead Technical Team Huddles, covering the new releases, Readiness Information Announcements, volume drivers, joint post-mortem cases discussion, errors from the real cases, best practices for cases management, Q&amp;A sessions and other topics.</li>
<li>Host technical 1-1 feedback sessions with Engineers.</li>
<li>Perform daily scrubs of cases with provided solutions, including adding the action plan to case comments and providing the daily feedback to the Support Engineers on missed opportunities.</li>
<li>Prepare analytical reports to the managers on a weekly and monthly basis covering the overall knowledge situation across the Team and action plan to improve it.</li>
<li>Arrange monthly advanced technical trainings for all Support Engineers, including in-depth case studies.</li>
<li>Ensure integrity, strong work ethic, and high quality on the team through communicating issues and actionable items to the manager.</li>
<li>Handle projects and assignments focused on driving improvements within service delivery, the tools, or processes used within Support organization.</li>
<li>Provide real time assistance for the cases to Support Engineers, including live media: chats, calls, remote sessions.</li>
<li>Provide direct support to High value and very important customers.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Bachelor or Master Degree, or equivalent professional experience;</li>
<li>2-3 years of experience in a customer service environment;</li>
<li>Proven technical skills in Acronis products and services, including advanced software and system troubleshooting experience;</li>
<li>Ability to nurture talent by providing regular performance feedback, coaching others in the development of their skills, and by effectively confronting problem performers directly;</li>
<li>Excellent communication and presentation skills, creating an environment in which people communicate honestly and openly and information is readily shared;</li>
<li>Strong relationship building skills: develop and maintain constructive relationships with others and manages disagreements effectively;</li>
<li>Basic knowledge of data reporting and analytic tools and technologies;</li>
<li>Strong drive for results. Able to demonstrate a sense of urgency and strong commitment to achieving goals;</li>
<li>Ability to foster a sense of teamwork and cross functional collaboration;</li>
<li>Ability to gain the confidence and trust of others through principled leadership and sound business ethics;</li>
<li>Pursue self-development by actively developing own skills and capabilities to enhance performance and to achieve personal and organizational success;</li>
<li>Able to adapt and succeed in a changing environment;</li>
<li>Flexibility and commitment to travel and work away from home across different geographical locations as required.</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-WC1

Cloud Frontline Support Technical Lead

Horangi

About Bitdefender : Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit <a href="https://www.bitdefender.com" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.bitdefender.com</a>Our mission at Bitdefender is to reduce risk to customers’ business to allow them to achieve their objectives. We are focused on delivering real security value for an affordable price – no snake oil. To help in this mission, we are looking for a Security Analyst. You will work in a tight knit, experienced team backed up by an international organization that’s been in business for 18 years.About The Team : The Managed Detection &amp; Response service is a new line of business (think division, business unit, etc). We are an experienced team having built successful Managed Security offerings in the past and staffed by a multitude of cybersecurity organizations and veteran cyber-warfare operators from the military and intelligence services. We all got into this business to provide security services that make customers safer. We must make some money to do that, but our primary goal is to provide services that secure, not just ones that sell.Our team has been around the block together and operate in a 24x7 environment where we manage emergency situations for customers. For this to work, we must trust each other. As a leadership team, we focus on building that trust through accountability, processes and personal relationships. We have plenty of experienced team members with and without families and understand that not all teams can be built outside of work, but we focus on teamwork to build authentic and meaningful engagement.<h3>About The Role : </h3><ul><ul><li>This is a full-time position in a 24/7 operation with a 12-hour rotating shift Panama schedule (6a-6p) &amp; (10a-10p) which includes holidays and weekends.</li><li>Serve as an escalation point for security events from multiple sources.</li><li>Using the Cyber Kill Chain, indicators of activity and indicators of compromise with current intelligence information to proactively review customers environments searching for anomalous behavior across network, host and logs data.</li><li>Lead an Incident Response Team to investigate and remediate active threats while accurately documenting results using standard incident response techniques.</li><li>Develop analytic signatures to identify suspicious and malicious behaviors.</li><li>Conduct Team Lead and managerial responsibilities.</li></ul></ul><h3>About You: </h3><ul><ul><li>able to demonstrate working knowledge and understanding of cybersecurity principles, </li><li>Cyber threats and vulnerabilities</li><li>Current incident response methodologies</li><li>Current cyber investigative techniques</li><li>Current cyber threat trends</li><li>Computer networking concepts and protocols, and network security methodologies</li><li>Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, NICs, HDDs)</li><li>Perform analysis of log files from a variety of sources (e.g., individual host traffic logs, firewall logs, and intrusion detection system [IDS] logs) to identify possible threats to network security</li><li>Basic system administration, network, and operating system hardening techniques</li><li>Identifying, modifying, and manipulating applicable system components within Windows, Unix, or Linux (e.g., passwords, user accounts, files)</li><li>Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings)</li><li>Defense-in-depth principles and practices (e.g., defense-in-multiple places, layered defenses, security robustness)</li><li>Virtualization and cloud computing</li><li>Knowledge of which system files (e.g., log files, registry files, configuration files) contain relevant information and where to find those system files</li><li>Hacking methodologies</li><li>Networking protocols (e.g., TCP/IP), services (e.g., web, mail, DNS), and how they interact to provide network communications</li><li>Knowledge of encryption algorithms (e.g., Internet Protocol Security [IPSEC], Advanced Encryption Standard [AES], Generic Routing Encapsulation [GRE], Internet Key Exchange [IKE], Message Digest Algorithm [MD5], Secure Hash Algorithm [SHA]) and how they are used</li><li>How to perform packet-level analysis using appropriate tools (e.g., Wireshark, tcpdump)</li><li>Security Information and Event Management (SIEM) tools - Searching, aggregating, and correlating data</li><li>Web Application Firewall (WAF)</li><li>Regular Expressions (Regex)</li></ul></ul>

Security Analyst Team Lead

About Bitdefender : Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit <a href="https://www.bitdefender.com" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.bitdefender.com</a>Our mission at Bitdefender is to reduce risk to customers’ business to allow them to achieve their objectives. We are focused on delivering real security value for an affordable price – no snake oil. To help in this mission, we are looking for a Security Analyst. You will work in a tight knit, experienced team backed up by an international organization that’s been in business for 18 years.About Us :The Managed Detection &amp; Response service is a new line of business (think division, business unit, etc). We are an experienced team having built successful Managed Security offerings in the past and staffed by a multitude of cybersecurity organizations and veteran cyber-warfare operators from the military and intelligence services. We all got into this business to provide security services that make customers safer. We must make some money to do that, but our primary goal is to provide services that secure, not just ones that sell.Our team has been around the block together and operate in a 24x7 environment where we manage emergency situations for customers. For this to work, we must trust each other. As a leadership team, we focus on building that trust through accountability, processes and personal relationships. We have plenty of experienced team members with and without families and understand that not all teams can be built outside of work, but we focus on teamwork to build authentic and meaningful engagement.<h3>About The Role : </h3><ul><ul><li>This is a full-time position in a 24/7 operation with a 12-hour shift Panama schedule. Scheduled rotations for night and weekend shifts will be required.</li><li>Under limited supervision, the Security Analyst performs real-time monitoring and analysis of security events from multiple sources.</li><li>Triage security events to determine priority and severity</li><li>Use indicators of compromise from current intelligence information to proactively review customers environments searching for suspicious behavior across network, host and logs data.</li><li>Assist in the development of analytic signatures to identify suspicious and malicious behaviors</li></ul></ul><h3>About You : </h3><ul><ul><li>Be able to demonstrate understanding of cybersecurity principles, </li><li>Cybersecurity principles</li><li>Cyber threats and vulnerabilities</li><li> Current incident response methodologies</li><li>Current cyber investigative techniques</li><li>Current cyber threat trends</li><li>Computer networking concepts and protocols, and network security methodologies</li><li>Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, NICs, HDDs)</li><li>Perform analysis of log files from a variety of sources (e.g., individual host logs, network traffic logs, firewall logs, and intrusion detection system [IDS] logs) to identify possible threats to network security</li><li>Basic system administration, network, and operating system hardening techniques</li><li>Identifying, modifying, and manipulating applicable system components within Windows, Unix, or Linux (e.g., passwords, user accounts, files)</li><li>Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings)</li><li>Defense-in-depth principles and practices (e.g., defense-in-multiple places, layered defenses, security robustness)</li><li>Virtualization and cloud computing</li><li>Knowledge of which system files (e.g., log files, registry files, configuration files) contain relevant information and where to find those system files</li><li>Hacking methodologies</li><li>Networking protocols (e.g., TCP/IP), services (e.g., web, mail, DNS), and how they interact to provide network communications</li><li>Knowledge of encryption algorithms (e.g., Internet Protocol Security [IPSEC], Advanced Encryption Standard [AES], Generic Routing Encapsulation [GRE], Internet Key Exchange [IKE], Message Digest Algorithm [MD5], Secure Hash Algorithm [SHA]) and how they are used</li><li>How to perform packet-level analysis using appropriate tools (e.g., Wireshark, tcpdump)</li><li>Security Information and Event Management (SIEM) tools - Searching, aggregating, and correlating data</li><li>Web Application Firewall (WAF)</li><li>Regular Expressions (Regex)</li></ul></ul>

Security Analyst - L1 / L2 / L3

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Frontline Support Specialist APAC who is ready to join our mission in creating a #CyberFit future!
This job is perfectly suited for a recent graduate who has great technical skills, interacts well with others, and has effective communication skills.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up
WHAT YOU'LL DO
<ul>
<li>Actively work with customers to answer technical questions via email, phone and chat</li>
<li>Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent English (both oral and written, Upper Intermediate as minimum)</li>
<li>Fluency in any of these languages is a plus: German, French, Spanish</li>
<li>Ability to analyze technical issues</li>
<li>Ability to convey technical information effectively</li>
<li>Excellent analytical, oral and written communication skills and exceptional customer service skills necessary</li>
<li>Working time: 09:00 - 18:00</li>
</ul>
NICE TO HAVE:
<ul>
<li>2 or more years of work experience in an applicable industry and role are a plus.</li>
<li>Proficiency with Microsoft Windows operating system and computer networking.</li>
<li>Any Linux or Mac experience.</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

#LI-CW1

Cloud Frontline Support Specialist, APAC

Apply to Cyber Security Jobs in Jakarta in companies remotely and near you. New Cyber Security Jobs in Jakarta added daily.

Job Position and Company	Location	Tags	Posted
Cloud Priority Support Engineer at Acronis	Remote Full Time Administrator Windows
Cloud Frontline Support Technical Lead at Acronis	Remote Full Time Manager
Security Analyst Team Lead at Horangi	Remote Full Time Analyst Incident Response Windows
Security Analyst - L1 / L2 / L3 at Horangi	Remote Full Time Analyst Incident Response Windows
Cloud Frontline Support Specialist, APAC at Acronis	Remote Full Time Windows

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