Salesforce SME, New York (371)

We are seeking a Salesforce SME to join our newly created sub-practice, dedicated to serving a mature and impactful long-term client in the financial services industry. This role requires a balance of independent work and teamwork, focusing on advancing the client's agenda. The ideal candidate will possess some understanding of the financial services sector, coupled with a proven track record of independent work, team collaboration, and client relationship management. Join us to make a meaningful impact and contribute within our innovative team. 

Requirements: 

• Expertise in setting up Salesforce ESS  
• Establish governance structures and processes for Salesforce shared services. 
• Ensure compliance with organizational policies, security, procedures, and regulatory requirements related to Salesforce  
• Good Knowledge of Salesforce security features and best practices to ensure data privacy and regulatory compliance 
• A good understanding of Salesforce's capabilities, including Government cloud, Sales Cloud, Service Cloud, Marketing Cloud, Analytics (CRMA) and other. 
• Proficiency in configuring Salesforce, hands-on building custom applications (declarative and Programmatic), workflows, and reports for various teams in a single and multiple organization(s) 
• Hands-on technology experience enabling customer relationship management capabilities with deep techno/functional and solution implementation experience in a CRM platform such as SalesForce 
• Develop and implement Salesforce operational policies, process, procedures and best practices for ESS. Define the Operational aspects of implementations, system performance and maintenance, availability and reliability. 
• Define and Develop ESS policies and procedures for:
• Multi-org and Global deployment strategies 
• Incident management, release management, change management, configuration management, capacity planning, backup/restore, ensure business continuity / disaster recovery and Operational reports for ESS 
• User management, support and communication 
• Managing budget, expense tracking and finance reporting for projects, focusing on cost optimizing and costs, vendor management and contract negotiating, ROI analysis and ensure financial compliance 
• Project scope assessment, resource planning, time estimates, risk assessment / remediation, stakeholder expectation and continuous improvement 
• Standardize Salesforce components, Apex Exchange usage, developing templates, foster collaboration and establish governance to maximize reuse efficiency. 
• Ensure implementation bank’s security controls 
• Deployment of DevSecOps tools 
• User Training and Adoption 
• Mobile Adoption and optimization 
• Reporting and Analytics 
• Experience portal for customers 
• Feedback and continuous improvement platforms
• Innovation and future readiness 
• Data governance and Lifecyle management 
• Sustainability and Greet IT  
• Proficient in managing integration between salesforce and other enterprise system 
• Ability to understand business processes across different departments and translate them into Salesforce solutions. 
• Demonstrated experience providing influence and/or matrixed oversight to technical teams  
• Comprehensive and proficient facilitation, communication, & negotiation skills.  
• Discipline to operate independently, collaborate effectively and thrive in ambiguity with a generalist mindset.  
• Knowledge of software development processes, technology trends, and project management principles.  
• You have curiosity and love solving problems using your creative and critical thinking skills.  
• Experience with a hybrid work environment; proficient in online collaboration tools like Jira, Confluence, Teams, or similar.  
• Bachelor’s degree in computer science, engineering, or a related field; advanced degrees or relevant certifications  
• Salesforce Certifications a must 

Lab49 is a specialist strategy, design, and technology consulting company dedicated to the financial services industry. We were founded in 2002 to fill a need in the Financial Technology marketplace for high-end execution and reliable delivery of technology projects. We have office hubs in Midtown Manhattan, Washington DC, London, Budapest, New Delhi and Sydney. Our Hybrid Work Model At Lab49, we embrace a hybrid work model, offering you the flexibility to work from the office or remotely. We expect our Lab49ers to average 2-3 days per week in person and this could be at our midtown office in NYC or at a client site. We believe that both the flexibility and in person connection to each other and our clients build a collaborative culture and the opportunity to accelerate growth and innovation. Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.  Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.