IT Specialist
Our story: Blackpanda Group is Asia's leading local cyber incident response firm, dedicated to delivering world-class digital emergency response services to businesses in the region.We help businesses strengthen their cyber resilience and secure their digital operations by supporting them with incident response delivered by local experts and cyber insurance underwritten by our Lloyd’s of London coverholder Pandamatics Underwriting.Our mission is to make cyber resilience achievable for all, with services and solutions designed for the Asian market.Our Mission: To democratise cyber resilienceOur Vision:A world where organisations of all sizes have access to best-in-class cyber incident response and insurance solutions, so they can conduct business securely and sustainably.What are we looking for: The Blackpanda Cyber Platform is at the heart of what Blackpanda does. It is the technology product that ties together our customers, services, and partners to allow us to deliver value. There are three components of the Blackpanda IR-as-a-Service platform from cybersecurity technology, insurance, and services which all require your help to deliver to our customers.Blackpanda is on the hunt for an IT Specialist to join our team. The ideal candidate will spearhead response operations team management, enhancing operational efficiency, process optimization, and analysis within our response team. Additionally, they will play a pivotal role in supporting revenue generation through effective sales operations management.This role will oversee the operational aspects of the DFIR team while also leading sales operations efforts.
Responsibilities and Duties:
- As an IT Specialist, you will be responsible for managing the organization’s technology infrastructure and IT staff. You will ensure the smooth operation of all IT systems, including hardware, software, network, and security. Additionally, you will be involved in planning and implementing IT strategies aligned with company goals and ensuring compliance with regulations and standards. The IT Specialist will have an immediate impact on the day-to-day efficiency of our operations and a long-term impact on our overall growth.
- Infrastructure Management:
- Oversee the installation, maintenance, and upgrading of hardware and software systems.
- Ensure the security of the IT infrastructure, including data protection and disaster recovery plans.
- Manage network configuration and maintenance to ensure connectivity and performance.
- Strategic Planning:
- Develop and implement IT strategies and policies aligned with organizational objectives.
- Evaluate and recommend new technology solutions that align with business needs and goals.
- Budget planning and management for IT projects and operations.
- Vendor and Stakeholder Management:
- Negotiate and manage vendor contracts and relationships.
- Liaise with internal stakeholders to understand IT requirements and provide solutions.
- Troubleshooting and Support:
- Address technical issues and provide timely resolutions to minimize downtime.
- Develop and maintain documentation related to IT systems and processes.
- Ensure compliance with data protection regulations and industry standards.
Qualifications and Experience:
- 5-7 years of experience in IT operations, or a similar role within a technology or cybersecurity environment, preferably at a tech product company or startup
- Strong analytical skills, with the ability to use data to drive decisions and improve operational performance.
- Exceptional problem-solving abilities, with a proactive approach to identifying and addressing challenges in product operations.
- Excellent communication and collaboration skills, capable of working effectively with teams across different functions and levels.
- Tech-savvy from a product operations perspective. Ideally some experience with support, admin backends, mailing lists, and operational software
- Natural curiosity. You thrive on learning new things. It is unlikely that you already know everything about how Blackpanda’s business operates and needs to grow, but fast (and ultimately deep) learning is expected as well as an interest in security.
- Passion for efficiency and collaboration, with a history of establishing great relationships with other teams, across offices, and time zones
- Comfortable presenting and facilitating to groups over video calls or in-person to describe product and usage using simple, understandable language
- Blackpanda operates in English, but doing business in Asia, someone who can speak, read and write in other languages (eg. Cantonese/Mandarin and/or Japanese) and cultural idioms are bonus points in your favour
What we offer:
- 40 days paid leave per year inclusive of public holidays, which may be taken at the discretion of the employee subject to compliance with our Leave Policy and the approval of their manager.
- Limited Work From Anywhere policy allotment, allowing for work from alternate locations contingent upon coverage provided by teammates and approved by manager for 20 days per quarter.
- Monday through Thursday are required to be in-office; no scheduled internal meetings on Fridays, unless absolutely necessary.
- Enrolment in the company’s comprehensive corporate health plan that includes a large direct billing network for medical and dental coverage.
- Opportunities for inter-office travel, including a required annual week-long Tribe Onsite meet-up.
- $5000 USD/year for professional training budget contingent on approval from manager with 12-month retention requirement
- Relocation package consisting of 2 - 4 weeks of paid lodging once arriving in Singapore.