Cloud Partner Success Manager (NAM Region)

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.

The Cloud Partner Success Manager will drive the cloud revenue growth and will report directly under the Channel Unit Manager. By working with dedicated partners, this position will be increasing the adoption of new services, and retaining and creating a best-in-class partner experience which is the key differentiator of Acronis.

WHAT YOU'LL DO 

• Make a territory analysis and plan for dedicated geographies to identify top potential partners
• Drive quarter-over-quarter cloud revenue growth by working through assigned partners
• Drive partner’s satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle
• Drive successful upsell/cross-sell initiatives with partners to increase new service attach rate
• Perform account planning with all managed partners with a level of certain details depending on the partner’s engagement, loyalty and responsiveness
• Train new and existing partners with existing and new products  
• Guide every partner through the onboarding and enablement stage equipping them with all needed knowledge, resources, and tools
• Motivate and enable partners to sell Acronis services to an existing customer base of the partner, attract new customers to partner, and help to retain existing customers to partner
• Enable new partners' growth with Acronis sales and marketing tools and programs
• Put maximum efforts to avoid churn and retain a partner
• Align with Acronis Cloud Distributors for joint activities for channel enablement
• Make partners sell Acronis services to an existing customer base of the partner, attract new customers to partner, and help to retain existing customers to partner
• Support new partners on a daily basis on business and technology development
• Engage Acronis Solution Engineers and Technical support teams
• Key KPIs: Incremental revenue from the managed list of partners, incremental growth in the consumed revenue, and incremental growth of security-related revenue.

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)  

• 5+ years of sales and marketing experience in the software industry, Channel sales\ Partner account manager \ Channel development position within a software vendor 
• Equivalent industry experience
• In-depth channel and field sales experience with an understanding of the cloud market business model
• Strong presentation, communication, and planning skills
• Native/fluent English (additional French would be an advantage)

*Please submit your resume and application in English 

WHO WE ARE

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances 

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